The best airline i have traveled with thus far! They really set standards. Thank you Emirates =]
יתרונות: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
חסרונות: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"
חסרונות: "too many little children"
חסרונות: "My flight went well as there was no delay and no issues during the very long flight from Nairobi to Washington DC via Dubai."
יתרונות: "For an economy seat, was very comfortable!! Love the food."
יתרונות: "Good like always"
חסרונות: "All perfect"
יתרונות: "I had 4 sectors except the first one 3 of them was with unfriendly cabin crew not smiling at all not responding the calls."
חסרונות: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
יתרונות: "All was fine"
יתרונות: "I like the dealing of staff members"
חסרונות: "Didn’t like behavior of Dubai airport’s staff. They were too rude and Newark wheelchairs helper were asking for too much tips. Are they allowed to ask for tips and speak rudely with senior citizens. Please give attention towards these problems"
חסרונות: "I cant cause im still at quantos waiting for them to find my god damn bags!"
יתרונות: "Every thing is very good"
יתרונות: "Crew was very attentive ."
יתרונות: "My children enjoyed their first flight they were very well spoilt on the flight also the care they took with my mum."
יתרונות: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
יתרונות: "Flight attendants were very nice"
חסרונות: "the boarding process was awful. they called for people to go into the pregate area at and the plane had not yet arrived. once in the pregate area the is no access to food or water and you cannot bring in a bottle of water from the terminal"
יתרונות: "The crew and my fruit platter."
חסרונות: "So many screaming babies. So many passsengers wanting a few upgrade. And a sick passenger that had to deplane resulting in delayed take off. The crew were saints- composed, polite, and embodied team spirit. So many screaming babies."
יתרונות: "I liked that all the families were in a separate area on the plane. Food and drinks on offer good, baggage allowance good and the leg room was good."
חסרונות: "The delay to get on the flight, hard with a toddler."
יתרונות: "Food and beverage choices were excellent!"
חסרונות: "Boarding at JFK was delayed a lot and not properly handled. I was in Business class, still there was no information about what would happen when. Onboard, the TV (ICE) and internet were struggling to keep up with user demand. Did not load or connect sometimes. Different crew members had same standard answer - try later. While sleeping in Business class, I was woken up twice by a rude crew member (Velma Ndubi). She even refused to tell me her name because she did not want me to complain. Her attitude ruined the flight for me."
יתרונות: "In every way this was an excellent flight."
חסרונות: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
יתרונות: "The service, the food and the comfort, as well as the entertainment are the best."
יתרונות: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
חסרונות: "Space very cramped."
חסרונות: "The online site didn't let us allocate seats even before 48 hours of schedule flight timings. Complimentary seats were allocated badly. Even when contacted with airline staff they didn't pass on the right information. We found on airport counter that exists seats opened before opening the airline counter at the airports whereas we are told that it would be allocated at the airport counter only. Misleaded at Dubai by airline staff that airport counter would open 3 hours before flight departure whereas we found and told at counter it was opened 48 hours before flight departure. Faced lots of inconvenience in allocation of complimentary seats. I speak with other co-passengers in the flight and found single complimentary aisle seats were allocared to passengers. They same opportunity was not extend to others having more than 1 seats in the flight."
יתרונות: "Everything was good"
חסרונות: "What id isn't like is some people will sleep by the time we reached Dubai we missed some important information about the changes in the gates of next flights , they could have announced it just before landing one more time"
יתרונות: "Good flight and easy transfer."
יתרונות: "Loved that they took care of a Skywards Blue member, even upgrading my wife."
יתרונות: "In flight entertainment"
חסרונות: "It was an overnight flight but they serve dinner don't turn lights off then other passengers are shaking you awake to have you put ur seat up this was unacceptable"
חסרונות: "Crammed, staff poor"
חסרונות: "My bag was left in Newark and did not make it to Greece. Absolutely unacceptable"
יתרונות: "The FA that served my part of the cabin was polite, friendly, and cheerful."
חסרונות: "I had one piece of hand carried bag from when I boarded on the DC to Dubai leg. On this Dubai to Manila leg I was shocked to discover that the ground crew wanted all hand carried items weighed, and I mean ALL including things like travel pillows and duty free items. I was made to pay $88 for excess weight on the exact same bag I had with me on the first leg. Worse, the (I'm guessing) head of the ground crew gave random exceptions (for example someone had a thick copy of the Koran and some other item that were not weighed). My excess weight probably weighed less than that book. Many passengers ended up returning purchased duty free items and some even abandoned their bags. Upon getting past the initial gate the passengers were ferried by BUS to the plane. The bus ride took forever and of course, in the heat of the Dubai sun, the passengers were made to climb stairs carrying their "overweight" bags to board the plain."
יתרונות: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
חסרונות: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
יתרונות: "Overall feeling on board, comfy seats and leg room, high standard of screen and remote control, free 2h wifi for all, quality of food and drinks"
חסרונות: "Crew could be more friendly. On my first flight I wasn't even asked if I would like to drink something even though not sleeping and waiting to be asked (I think my complete line was forgotten), there was no smile and kindness, when entering the plane 2 people in front of me did not need to show their tickets so I put mine away - of course I had to show mine a 4th time then and look for it. So annoying. They all look pretty but could definitely be more service orientated."
חסרונות: "Screaming kids the entire 14 hours. The staff should have at least spoke to the family and kindly asked for them to take care of calming the child down. Instead, he screamed the entire flight and did as he pleased, with no regard to any of the customers on the flight."
יתרונות: "Great service"
יתרונות: "The best economy seating out there. Emirates still makes you feel like a person even though you are in economy. Unlike other airlines Emirates flight crew treats you very well, they are polite, the food is good and the seating is very comfortable. It makes a 16 hour flight pleasureable. Thank you Emirates!!!"
יתרונות: "Excellent crew and entertainment"
חסרונות: "Restrooms needed cleaning And Boarding were unorganized"
יתרונות: "More spacious and easy navigation on entertainment screen. Good food."
יתרונות: "PLenty of room (for tourist class), great entertainment system."
חסרונות: "The crew did not pass through the cabin frequently enough to collect trash. As a result, a lot of trash built up in the seats and aisles during the 16 hour flight."
יתרונות: "I like Big TV"
חסרונות: "After shown the back door of the plane, 7 others were stuck in a lift for an hour, it was too hot. help didn't come soon enough. Ignored by airport staff and cabin crew"
יתרונות: "The food was good."
חסרונות: "The bathrooms were dirty and some of the staff were unprofessional. they dropped food boxes and trays on passengers including me."
יתרונות: "I flew Business and it's like first class all the way. Seats are so comfortable-entatinment and a lounge area that feels like a top one With drinks and food-you can almost forget you're on a plane. Helpful. Flight attendants and great food and wine meal selections Fabulous airline I chose for long flights. Incomparable"
חסרונות: "I loved it all!"
יתרונות: "The spacious seats and the in-flight service"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
חסרונות: "Nothing! It’s no comfortable at all!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Staff was super nice, helpful and funny. Wish they provided headphones
Even tho we paid to have seat next to each other we had to give them up, and my husband who just had major surgery on his hand was given an isle seat which was part of the reason we PAID to have seats next to each other and him in a middle seat
חסרונות: "The check in process for Delta was a chaotic mess. There was no one to assist passengers, lines were crazy long. I overheard so many people complaining about missing flights and they could not get any help. I also think the amount Delta charges for luggage was insane."
חסרונות: "The food on the plain or snacks were to poor and not that tasty."
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Crew was nice the flight was smooth and comfortable seats."
חסרונות: "Delta Comfort isn’t so comfortable. Seats are too skinny."
חסרונות: "The flight was more than 4 hours late making us miss our connections"
חסרונות: "Food service Leg room"
יתרונות: "You're kidding!!!"
חסרונות: "Seating 3 across. the passenger on the isle seat got served and the other passenger and myself were ignored. NO SERVICE!"
יתרונות: "Al the amenities were provided."
חסרונות: "In this day and age Wi-Fi should be provided always. Unfortunately it wasn't on the flight from Tokyo back to Los Angeles."
חסרונות: "Left A bag behind in NY"
יתרונות: "Nice crew. Stable flight."
חסרונות: "No gluten free snack options."
יתרונות: "Friendly fast service to Albany"
חסרונות: "The EXTRA upgrade price from coach was a little bit better than economy coach but not much."
יתרונות: "Amazing crewkeep"
חסרונות: "Keep going"
חסרונות: "Terrible flight ? Captain lied to to us and kept saying two more minutes 5 more minutes , etc Stuck for 4 hours . Plane had a problem and captain said it was glued and that was suppose to be like that"
יתרונות: "Seats were comfortable. On time. Entertainment was outstanding. Made the trip “fly” by!!"
חסרונות: "THE FLIGHT WAS 5 HOURS LATE"
יתרונות: "36 minute flight.."
חסרונות: "Not really much you can do"
חסרונות: "Didn’t make the flight due to delay and late arrival! No help getting seats on a later flight or next morning."
יתרונות: "Delta personnel at DTW knew they were overwhelmed and did everything they could to mitigate the problems."
חסרונות: "Delta should have had more than 3 staff on to check in 300 people."
יתרונות: "No problems"
חסרונות: "Takes so long to board plane"
יתרונות: "food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane"
יתרונות: "17 minutes late, arrived 5 minutes early. Crew Friendly. If you agree ALL airlines screw you ( and they do) Delta is about as good as you can get."
יתרונות: "I like everything!! From now on I'm going to travel with Aeromexico Very comfortable great service friendly."
חסרונות: "Everything was great!"
יתרונות: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
חסרונות: "I bought my ticket about 3 months ago. At my check-in at AMS they said that! DELTA now charges for the 1st bag. Total (unpleasant) surprise. Will I be charged on my RETUTN FLIGHT?"
יתרונות: "Got upgraded to comfort class it was comfy"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Wow! One of the passengers on the plane looked exactly like Anne Coulter!!!"
יתרונות: "The flights were on time and they did two drink and snack services. Great crew!"
יתרונות: "Got exit seats with extra leg room at no charge . Flight was quick and crew was very accomadating and friendly. Very good at providing updates and delays"
יתרונות: "Flight less than 2/3 full, lots of room for comfort. On time, no need to gate check carry on."
חסרונות: "nothing, it was great."
יתרונות: "After a massive power outage, the Delta employees were calm, professional, and kept everything moving as well as they could under the circumstances. We boarded the plane, and then had to deplane while we waited for the pilot to arrive. The updates were timely and we were kept well informed by the ground crew. Hats off to them for making the best of a bad situation!"
יתרונות: "it was easy to navigate ."
יתרונות: "SLC ground gate crew was awesome."
יתרונות: "Your entertainment system is fabulous!"
חסרונות: "We purchased a direct flight from Boston to Tampa. We paid extra for the convenience of a direct flight Our flight was changed without notification to a connecting flight that was leaving 10 minutes earlier and arriving 2 hours later. Due to malfunction with the kiosk and not a sufficient amount of agents at check in, we missed our flight by 4 minutes. The gate agent seemed to enjoy telling us, with our 10 month old baby, that we were too late. Our baggage, including car seat, had been loaded on the plane. We were reassigned to a flight the following morning. We missed a full day with family, had to travel back home without a car seat and return to the airport the following day. I was shocked and disappointed that not single Delta agent was accommodating or remotely helpful while we were at the airport. I've never had a problem with Delta before. We travel on regularly and would like to continue using Delta. I would like a voucher for my next Delta trip."
חסרונות: "Landing was frightening."
יתרונות: "Friendliness, spirit, organization of crew."
חסרונות: "The obvious- no leg room, no food"
יתרונות: "My wife’s and my headphone connections would not work."
יתרונות: "Crew very nice"
יתרונות: "LGA caused massive delays due to construction."
חסרונות: "Nice airplane with good seats and legroom"
חסרונות: "If flight is full all the time get a bigger plane"
יתרונות: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "Transfer from SAT flight. Bathrooms clean. Short walk to new gate. Food or snacks available. Plug in for phone available. Boarding staff friendly. Plenty of overhead. On time. Service inflight friendly and prompt. Baggage prompt and pickup by family with no problem. Staff helpful and friendly. Crew efficient despite full plane. On time."
חסרונות: "Seats with no power. Boring and predictable snacks."
חסרונות: "Rough flight and landing."
Better food more confortable seats.
Mejor el servicio a los dominicanos
חסרונות: "Wifi on klm"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
יתרונות: "Very professional"
חסרונות: "Lost luggage"
יתרונות: "No delay and nice staff"
חסרונות: "Head support for 6 feet plus people on seats would be good"
יתרונות: "The space at my feet with the chair in front was a bit akward."
חסרונות: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
יתרונות: "The crew"
חסרונות: "Seat comfort"
יתרונות: "Cabin facilities"
חסרונות: "They didn’t bring one of my bags"
יתרונות: "Crew was fantastic."
חסרונות: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
יתרונות: "On time and friendly crew"
חסרונות: "Boarding needs improvement"
יתרונות: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
חסרונות: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
יתרונות: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Flight duration"
חסרונות: "Very stingy with the drinks Cramped seats"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Flight was delayed, landing at vce took an additional 10 minutes due to no one at the jet way. Luggage service was very slow"
יתרונות: "The staff tried to help me when it was evident we would not arrive on time"
חסרונות: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
יתרונות: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
יתרונות: "Comfortable and well laid out seat area"
חסרונות: "Food was a little substandard for business class"
יתרונות: "The flight to Gdansk took off and arrived on-time and the staff were professional."
חסרונות: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
יתרונות: "The entertainment options were good."
יתרונות: "Everything excellent. Comfortable seats in business."
יתרונות: "Food and staff behaviour"
יתרונות: "The attendants took great care of us. Super smooth flight."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
יתרונות: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
חסרונות: "Flight departing late."
יתרונות: "Friendly staff, good service and on time departure/arrival."
חסרונות: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
חסרונות: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
יתרונות: "Bording was good and general flight ok"
חסרונות: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "The cabin crew were pretty good. That's about all that was good."
חסרונות: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
יתרונות: "The flight was great."
יתרונות: "Short-hop flight, fit for purpose."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
יתרונות: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
חסרונות: "No complaints at all."
יתרונות: "Loads of leg room"
חסרונות: "Loved everything"
יתרונות: "Flight attendants were friendly, but they only had limited resources to work with."
חסרונות: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
חסרונות: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
יתרונות: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
חסרונות: "Cabin noise and air conditioning too cold, didn't sleep well"
יתרונות: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
יתרונות: "Flight was delayed by over three hours."
יתרונות: "Leg room. Smiles of the cabin crew."
חסרונות: "Not enough selection of Electronic Dance Music. Lol!"
The flight attendants were very friendly and hospitable
Even though I was had been double vaccinated weeks prior; arrived at the airport 5 hours early; had two negative COVID tests, including a PCR test I was forced to pay $225 for at the airport (the free tests do not have the fast result turn-around required by the Sri Lankan government); proof of a ride from the airport and lodging information; I WAS DENIED ENTRY TO MY FIRST FLIGHT. I was told I needed a special email from the government? I was told to email immediately and given a bogus email address? The one man, who was a "supervisor" for Etihad and refused to identify himself, kept berating me and told me explicitly that "you Americans are used to going wherever you like whenever you like BUT IT'S NOT THAT WAY ANYMORE!!!" I was dumbfounded. I should mention that I was unfailingly polite the entire time. I would characterize this employee's behavior towards me as abuse. I did try to call KAYAK for several hours but no response. This same employee kept intercepting me on the snake line and continuously prevented me from approaching the check-in desk. I should add that I was the only person waiting who appeared to not be of SE Asian or Middle Eastern descent as well as the only unaccompanied woman. While I cannot for certain that this had anything to do with the Etihad employee's targeting, I can say. that my experience was truly horrible. After 5 hours of attempting check-in, being prevented from approaching the check-in desk, and being continuously denigrated and lied to, I left the airport in despair. That was only the beginning of my troubles. Many weeks later, I still do not have a refund, or even an exchange, for my wasted ticket. I have spent countless hours on hold with KAYAK and their enterprise is absolutely criminal. I really can not afford to lose the price of my ticket, but I don't know how many more weeks/days/hours I can spend fighting for a refund for a flight I was prevented from boarding for no apparent logical reason? AVOID ETIHAD. AVOID KAYAK!! They have stolen my money and have been absolutely horrid. And if anyone from KAYAK reads this PLEASE REFUND MY MONEY. I am so deeply tired of this. The way you have treated me is so. very. wrong.
יתרונות: "had to cnx due to covid-19"
חסרונות: "had to cnx due to covid-19"
יתרונות: "Seat was not super comfortable. Crew was excellent."
חסרונות: "There was no online checkin or any ability to choose seats on your app."
יתרונות: "Seats were comfortable and staff were helpful when approached."
חסרונות: "Crew should have been proactive in determining passengers' needs, etc. Film choices were poor-- lots of violence, few family-orientated options."
חסרונות: "The vegetarian meal selected came in as vegan meal. This happened for both onward and return journey. The regular meal provided to passengers were better than the vegetarian meal selected"
יתרונות: "Flight was ok"
חסרונות: "Food, bus journey to the plane"
יתרונות: "It got me from a to b"
חסרונות: "I'm just not going to go with Etihad in the future."
יתרונות: "Crew, food and beverage"
יתרונות: "Yes seats were comfortable"
חסרונות: "Food needs to be better"
יתרונות: "On time flight"
חסרונות: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
יתרונות: "pretty simple flight, not too packed so I could spread out a bit, slept like a baby really -- super safe flight, I love that"
חסרונות: "the food, as mentioned above -- meh, you guys are better than the others but still, not so great"
יתרונות: "Handled disruptive customers well"
חסרונות: "Boarding and departure were late, food was terrible"
יתרונות: "I like the food they are giving and crew are polite."
יתרונות: "good environment and staff"
חסרונות: "Food needs to be improved."
יתרונות: "Flight was very comfortable from boarding to landing."
חסרונות: "Food was just very normal and lack variety. Should provide more options."
יתרונות: "Pleasant SYD - LHR flight with a decent amount of room"
יתרונות: "I reached safe and the flight was smooth with minimal turbulence. I did not interact much with the crew but they did their job as usual."
חסרונות: "There was not enough non veg food onboard and no choices. Everyone was served vegetarian towards the end. They served lunch in the beginning of the flight and then I was literally starving after 5 or 6 hours until a fellow passenger told me they had some snacks at the back. There was no communication on that."
יתרונות: "On-bard meals and service"
חסרונות: "The flight almost landed in Bahrain but the captain decides not to and the excuse was bad weather. So he just turned around and went back to Abu Dhabi. There was no plane for people to board Abu Dhabi and were left stranded. Thankfully the airport staff re-booked everyone immediately and dealt with the situation efficiently in a professional way. I was delayed by at least 8 hours. There was no email from Etihad about the canceled flight or an apology. It was a bit disappointing given that they are my favorite airline."
יתרונות: "Easy to cancel trip"
חסרונות: "Kayak did not have technology to know about cancellation"
יתרונות: "Same good entertainment. Flight left and landed on time. Breakfast was enjoyable but they had ran out of options so I didn’t get a choice, but still enjoyed what I got (banana bread)"
חסרונות: "I don’t recall there being an announcement to say that the flight was boarding, only the screen in the waiting area saying so."
יתרונות: "That me and my son had a extra seat each"
חסרונות: "Wasn't served any food at all. And I had to go and get my own water from the staff"
חסרונות: "Please, please, please Etihad, implement child-free zones on your flights."
יתרונות: "I liked all my special gluten free food!! It was very good!’"
חסרונות: "The crew just wasn’t all that friendly, and the seats were so close together, there was very little legroom!"
יתרונות: "Excellent at desk check in service, easy to change seat."
יתרונות: "Etihad is the best airlines by far nothing beats it from quality of the planes to the staff."
חסרונות: "The entertainment needs some improvement they need to work on the content."
יתרונות: "Flight left on time and arrived at destination even earlier"
חסרונות: "On line flight status. Since the flight arrived earlier (11:50 PM instead of 12:15 AM the next day) from Chennai to Abu Dhabi, earlier time was entered. But since the date was not changed, it showed a delay of about 11 hours."
חסרונות: "Business class seat not very comfortable when in flat position. Chaotic boarding and very slow check in."
יתרונות: "Everything from chek in in LA to the Arrival in Abothbi"
חסרונות: "They wouldn't print my boarding pass in time for me to make it back. The transfer desk at Kuwait airport is inefficient and I missed my flight home. I could not get a flight home without buying another flight. They refused to put me on the next flight out without me purchasing it. I will never fly them again. Now they don't want to reimburse me for my flight I missed without an $800 penalty. Ridiculous!"
יתרונות: "Staff were friendly and helpful, fast to attend."
חסרונות: "Seats are small, decor is old. Bread was stale."
יתרונות: "Immigration at Dubai saved some time."
חסרונות: "Food was not good."
יתרונות: "The plane was fantastic, although my experience is slightly more skewed towards a positive one given the flight was fairly empty and we were free to choose alternative seating after takeoff. The plane itself was fairly comfortable, a noticeable step up from budget lines, and the staff were an absolute dream. Very very friendly, never seemed put out and frequently checking on passengers. The difference of inflight entertainment technology was certainly VERY noticeable & I actually preferred it. Better, clearer, bigger screens. It just changes the experience for the passenger if we can be happily distracted."
חסרונות: "Really only the food. There was one meal which I didn't eat after tasting - it was just tasteless and not worth eating. A scone sandwich would have been more preferable. I still believe the standard of inflight food could be raised a notch or too, even if it was looking at a company like Pret A Manger and offering some nice sandwiches, fruit and soup, that would be more desirable and satisfying."
יתרונות: "Staff was great. Food was good, not great, but better than every other airline."
חסרונות: "The guest services agent at Delhi when I checked in was very strict about having a through ticket at my destination which almost caused me to miss my flight. I had previously checked with the consolate at my destination and there was no such requirement. Upon arrival, there was no concern whatsoever about having a through ticket. I know she was just doing her job, but this caused a lot of unnecessary stress."
חסרונות: "Seating was not so comfortable"
חסרונות: "So tight and noise , and i think this kind of chairs not comfortable for long distances, mean while other airline's can provide me the same price maybe little bit more but comfortable and better amenities"
יתרונות: "Service is excellent, seats are comfortable, food is tasty and the entertainment system is top class. To add to all of this the Crew is really friendly and helpful."
יתרונות: "Bad services over all"
חסרונות: "Lemo services"
חסרונות: "Entertainment didn't work on my seat at all. Crew started becomes delayed in responding to the call button and didn't offer good options as substitute."
יתרונות: "CREW SERVICE TIMELY NATURE OF FLIGHTS"
חסרונות: "THE LEG SPACE 1 OF THE MEALS"
יתרונות: "Cleaniness , food , entertainment"
חסרונות: "Air hostesses, my daughter asked 3 times for something . They kept saying will give and eventually no manners to come and reply also .. Asked for an extra bun for my 3 year old I was said will come back after the round but again no one came .. Never experienced this with any other flight .. Boarding also with kids was a little difficult when going by bus to the aircraft .. No priorities .. Only pushing .."
יתרונות: "It is a good idea to provide a bus service and boarding in Dubai for fly from Abu Dhabi."
חסרונות: "Unprofessional staff. No lines, but crowd of customers pushing to go first to the counter. Third world country type of experience."
יתרונות: "Entertainment system"
יתרונות: "new aircraft"
חסרונות: "Poor selection of beverages, poor selection of entertainment(same package 5 weeks after our outbound flight) service very average, attitude of attendants very average."
חסרונות: "We did not get our bags (total of 6 bags) - It was extremely difficult with an infant and a toddler to manage without clothes and meds. Staff was extremely arrogant during the flight, not helpful at all. Boarding process was a huge disaster - no planning, no zone boarding and unnesessary panic. Lastly food, worst frozen food. The portions were too small and very limited service. We won't use ETIHAD again."
יתרונות: "Fantastic crew! Good selection for tv, food was good. Baggage checked all the way through, no problems or complaints at all. Will definitely fly Etihad again."
יתרונות: "The cockpit crew was efficient in announcing the highlights of the flight.The landing and take off was smooth and flawless.The aircraft, an airbus 321 was clean."
חסרונות: "The service from Abudhabi to Cochin was worse than the so called cattle class.One simple instance, the food menu which was trumpeted and given to each passenger in the economy class, had three main entrees,viz Fish/chicken/vegetarian. When the food trolley came to my seat in the mid section of the plane, the hostess with almost a desperate look told me that only the vegetarian dish was available.I told her that I definetly need the fish or chicken dish.She scrounged around and ultimately gave me the fish choice whereas all the rest around me had to do with the vegetarian fare.Why this stupidity of a grandiose menu card?...The menu list states a list of liquor available in flight in the economy class.The hostess was serving the same only to those who specifically asked for it and that too as if she has to pay for the same.What a shame on the airline.You folks can do much better than this, in the so called cattle class.Sitting in a preassurised tube for more than 21 hours to reach ones destination is agony by itself, but then getting into your flight after seeing the goodies offered are only in paper, is a sad disappointment."
יתרונות: "The boarding process was seamless"
חסרונות: "The fact that my screen did not work and i could not sleep on the flight. It was very painful and nothing was done"
יתרונות: "I sat in the aisle seat so it was fairly roomy. The movies selection was very good."
חסרונות: "The Air Hostess was fairly rude to one particular passenger. Given that that passenger was fairly aggressive in asking for children kits, and the Air Hostess was doing her best to inform her that she has to give them all to the children first. Unfortunately it was very condescending the way she talked to the said lady. I felt that it could have been handle better. The guy next to me, his On Flight entertainment wasn't working. i felt bad for him."