יתרונות: "Great business class"
חסרונות: "Broke my luggage"
חסרונות: "They charged us for the second bag checked in ??????"
יתרונות: "Amazing seats and crew"
חסרונות: "Bigger entertainment screens compared to previous Emirates flight from Manchester"
יתרונות: "On thiime.Good Meal. Professional flight crew."
חסרונות: "Crew some times get angry and work without passion"
יתרונות: "The space in the 380"
חסרונות: "It was too cold in the airplain"
יתרונות: "Like the cabin crew... comfortable seat in the business class"
יתרונות: "Least amount of time spent at baggage check, most helpful service on the ground and in flight, that I have ever experienced."
יתרונות: "Although a short trip it was a great experience especially the bar The seat setup is very good and facilities cannot be faulted."
חסרונות: "Staff were rushed due to short nature of Flight most staff were great but some showed the pressure forgetting requests. Left medicine bag on Flight despite reporting it was never contacted again which inconvenienced my trip having to seek doctors for replacements."
יתרונות: "Comfortable seat, good service and food, and a very comprehensive on board entertainment selection."
חסרונות: "A lot of background noise when using the supplied headphones"
יתרונות: "Awesome expirance with emirate fight"
יתרונות: "Good everything"
חסרונות: "The business class section was very run down, old and dirty looking."
יתרונות: "It was comfy, the crew seemed genuinely happy, and the food was good. Never going to complain about smoked salmon."
חסרונות: "I didn't like that my connecting flight was with another airline"
יתרונות: "Very polite & helpful crew & agents.... both at Dhaka Airport & the flight. Conditions to work in Dhaka Airport are difficult & yet your ground personnel were calm & helpful with a smile on their faces!"
חסרונות: "Very little isle space!!! Now I know how sardines are packed!! Did you put in more seats? Seems like you have!! With no consideration for the simple, basic comfort of your passengers!! Just because most of the passengers were Bangladeshis you DID NOT have to serve only what was a very poor excuse of Bengali food!! A choice or better quality food would have been appreciated!!"
יתרונות: "The flight was excellent, good service and excellent staff"
יתרונות: "Arguably the best service I've ever had on a flight"
חסרונות: "Had to stop movie 20min prior to landing as I was in emergency exit row"
יתרונות: "Entertainment and space were great. Lots of options."
חסרונות: "Crew seemed as tired as I did. The food could have been better for the price."
חסרונות: "It is just great. The timing the service the professionalism"
חסרונות: "The seats in business are flat but at an angle; this actuallty makes quite a difference for comfort."
יתרונות: "Good movie choices"
חסרונות: "Boarding delayed, no information given to passengers Rush and push Not enough seating at airport Food was okay, so so Crew was okay, no compliments nor complaints"
יתרונות: "Overall very good"
יתרונות: "Seating and hospitality"
חסרונות: "Wifi kicked me off after not even using my desired amount yet."
יתרונות: "Very good it's the best. Ik"
יתרונות: "Timing, service, comfort"
יתרונות: "General performance is good. Maintain the timing of arrival also the departure in Dubai as well as in the Boston .crew are good."
חסרונות: "The food served.it should at least contains south Indian food .generally it's OK."
יתרונות: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
חסרונות: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
חסרונות: "THe Entertainment system did not work. which meant no tv, info or seat adjustment. this was in First Class. horrible"
יתרונות: "Very friendly and helpful crew"
חסרונות: "The business class seat was too short for sleeping"
יתרונות: "Comfy seats with good legroom, huge entertainment selection, free alcoholic beverages!"
חסרונות: "My connecting flight (booked through Emirates but operated by JetBlue) was inexplicably cancelled with 24h notice. Emirates did a good job finding me an alternative flight but somehow did not get my bags on my new flight even though the woman at the counter made a special call to "ensure" that my bags would come with me. Now I have to wait over 24h before I can get my bag."
יתרונות: "good food, empty seats for snoozing and very helpful flight crew."
יתרונות: "A few of your flight crew were very nice and apologized for conditions. Free wine."
חסרונות: "Pissed poor equipment, awful food if that's what you call it, cramped environment. And the fact that on both out going and incoming flights I had things stolen from the over head compartments."
חסרונות: "Flight was delayed, 1 of my baggage was missed and due to that connecting flight from Boston to Newark was missed. There were no more flights to Newark so I was put up in flight to JFK after 3 hours of wait."
חסרונות: "I was not allowed onto this flight (Dubai to Hong Kong) because my previous flight (London to Dubai) was a little late, but I made it to the gate before it was closed. My fellow passengers from my flight were also not allowed onto the plane, and while we were arguing (including being told that the plane was full) other passengers from an even later flight were allowed on board! Instead I had to wait many hours in the terminal (because apparently there were no hotel rooms available!?) to get a flight to Riyadh, Saudi Arabia (!!!?) where I could get a Cathay flight to Hong Kong. This meant I arrived 14 hours later than scheduled. Absolutely abysmal service, with no sympathy and no responsibility from any employees."
יתרונות: "They randomly upgraded to business and it was by far the best long courier flight I've been on."
יתרונות: "Service, food and entertainment"
יתרונות: "Staff, Service, plane, food. Everything"
חסרונות: "I can't say a word against them."
חסרונות: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
יתרונות: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
חסרונות: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."
חסרונות: "Food came before alcohol :)"
יתרונות: "Flight entertainment"
חסרונות: "Crew, food and comfort. Taken out from flight no reason and harassed by land crew by not giving any flight for 24 hours with one baby and one child. No food offered for 8 hours. Not happy at all"
יתרונות: "The flight itself was fantastic. Perfection as usual. Emirates is surely neck to neck with Singapore Airlines for the number one spot of the best airline in the world."
חסרונות: "1. I joined at Bangalore. The staff worked strictly according to the rules. While this is good it lends itself to passenger discomfort at times. Example: I had only 1 suitcase of 45 pounds, and I had a hand baggage of 13.7 kgs, because I was carrying all my precious crystalware back to Houston. The attendant kept insisting I lighten the hand baggage to les than 7 kgs. Finally he even suggested I send the hand baggage as checked luggage. He must be insane! I had a few thousand dollars worth of crystal in that hand bag and there was no way I'd send as checked luggage. Finally, I lightened the load to 10 kgs and called his manager and I was allowed to carry the hand luggage. 2. On landing at Dubai, everything unraveled. The airport was full of thousands of stranded passengers because 18 hours ago a plane had crash-landed at the tarmac causing flight cancellations. Obviously Emirates was poorly prepared for handling this this emergency. Many of the passengers, including myself, ended up standing at the customer service counters (there were about 10 customer service stations all over the airport), and every customer station had about 500 irate passengers and 3 or 4 agents handling them. Not only that, the customers were standing in stuffy atmosphere, no fod no water for hours, many mothers were desperate with children. Emirates had no idea how to handle this situation. I caught hold of a senior police official and told him that the least he could do was to give the customers some bottled water to keep them hydrated. Within minutes, in typical Arab hospitality - many cases of bottled water showed up, followed by cupcakes and then Mango Frootis. This helped to calm the passengers down. Then there was the chaos of everyone crowding the service desk. No lines, no semblance of order. After discussion with the policeman, we installed barriers for that passengers would stand single file. One thing that was very wrong and out of our control was there were only 3, sometimes 4, persons behind the desk, attending to more than 500 stranded passengers at each station. I reckon we would need at least 20 or 30 staff at each station. I noted that at each customer depot there were at least 10 computer stations at our service station, but only 3 were manned. Also, there was no one to advise the passengers on their status, what arrangements were being made, what the status update of the situation was...... nothing. We just stood in a bunch at the customer service desk and hoped for some attention. Appalling. Emirates needs to beef up their crisis management strategies. As a Crisis Manager myself, I was appalled to see how poor their capability to respond to a crisis situation was. I have many ideas based on my experience in crisis management. If you want suggestions call me. Besides this crisis, Emirates has always been a very good airline to me. Their everyday service is impeccable and a treat to experience. Captain Joseph Lobo+ +1-713-689-8817"
יתרונות: "Good food,excellent service,good entertainment !!"
יתרונות: "I liked the cleanliness and entertainment in the flight."
חסרונות: "Very cold inside flight. And the crew is not providing any blankets. Crew delivers food very late literally after we starved to death ."
They told us our family of five couldn’t fly because our Covid tests weren’t at the correct time. After it was elevated to the fourth level, someone actually did the math like we did, and they realized we were right and let us on the flight. This made the experience extremely stressful and frustrating. The employees and especially the flight crew were nice, but not having their info straight tainted the trip. I know these are very challenging times for airlines as they navigate all the different restrictions from different countries, but something as simple as the test cutoff time for a 48 or 72 hour lead time for a scheduled flight ought to be easy to have ready beforehand. After all that drama, there was no “Sorry about that” or perk of any kind. Good lesson for us to make sure we have our facts straight before torpedoing somebody.
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
Didn’t announce reason for delay. Staff was vague about departure time. Flight crew could have asked if we need help in figuring out the controls and adjustments. Staff needs to be more helpful
Service should have been better
I had an exchange ticket from Qatar airways, which meant I had the boarding pass for the Alaska airways flight. It took 40 minutes to get me and another passenger onto the flight because it didn’t have us listed as a passenger on the flight.
חסרונות: "Didn’t even take off!"
יתרונות: "Absolutely nothing."
חסרונות: "Everything. Firstly the flight was delayed, these things happen but nevertheless I end up missing my connecting Qatar flight to Belgrade, put into a horrible little hotel for 24hrs without my bag, no clothes or toiletries. At one point during the flight once everyone had their chairs reclined one hostess told me to not put mine so far back?!?! Then when asked well then person in front of me has to move theirs forward and her response no they don’t. Absolutely shocking. To think I wanted to upgrade to business class. I’m traveling the globe over the next year and thought let me try Qatar but never again with this type of service and how they treat their customers."
יתרונות: "Crew was amazing"
יתרונות: "crew was very sweet"
חסרונות: "food and wine options were terrible"
יתרונות: "The service is excellent. Best of the airlines bar nane"
חסרונות: "The grill chicken that comes w/ the scrambled egg breakfast was kinda dry. Otherwise, all’s good."
חסרונות: "The lounge, they use the club lounge in Boston which was so so. Could we have use the one world BA lounge instead?"
יתרונות: "Q Suite business seats are the best with excellent service & delicious variety of meals."
חסרונות: "Nothing. Every thing was great!"
יתרונות: "Crew as very helpful"
חסרונות: "passenger seated next to are rude"
יתרונות: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
חסרונות: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
יתרונות: "Friendly crew"
חסרונות: "No alcohol served"
יתרונות: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
חסרונות: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
יתרונות: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
חסרונות: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
יתרונות: "Many movies (entertainment) I got front seat with leg space (comfort)"
חסרונות: "Some water dripped from the ceiling on flight 736 Doha to Montreal, seat 37a. I am usually hungry on long flights and would have liked more food."
יתרונות: "The crew was very friendly throughout the 7-hour flight."
יתרונות: "The Service is always great, entertainment system is great and the food is even good."
חסרונות: "I liked everything!"
יתרונות: "The facilitated transfer in Doha within twenty minutes"
חסרונות: "The repetition of vegetarian food menu"
חסרונות: "Boarding process, Smart Phone App, food quality, Announcemebts, Time to unboard the plane, flight information displays at Doha are not easy to find the flight info"
יתרונות: "Food was good, staff was excellent."
חסרונות: "Can't think of anything."
יתרונות: "The crew was friendly and helpful. And the food choices were good."
יתרונות: "The bag with socks and toothbrush with paste was a nice touch. The flights operated on time! The seats were fairly comfortable for coach class."
יתרונות: "I really liked the service. Most of the flight attendants were very friendly."
חסרונות: "Haven't made it yet due to schedule change. 12 hour wait in airport."
יתרונות: "The service on board is excellent"
יתרונות: "i liked that the entertainment system had a lot to offer, lots of movies and options. I liked the staff, they were very cooperative and friendly."
חסרונות: "the flight was delayed 45 minutes, passengers were waiting in a non-air-conditioned aircraft. The AC was working after takeoff. The airplane chairs were small and no leg room, on a 7 hour flight to Barcelona that was exhausting! Couldn't manage to get some sleep at all. Overall, at least I arrived to my destination safe and sound. Thank you!"
יתרונות: "Soft blankets, seats were okay, crew was wonderful."
חסרונות: "No wifi even though kayak advertised the flight as having it. Bathrooms were full of trash and quite dirty by the end of the flight."
יתרונות: "it was nice on the plane the guests were professional"
חסרונות: "before boarding the officials lacked professionalism"
יתרונות: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
חסרונות: "Boarding in Qatar was a bit disorganised."
חסרונות: "You canceled our flight in the last minute. we were starting our holidays and missed one day included the booking reservation. We didn't get any refund regarding this issue. On the other hand, i booked my special meal and never received it."
חסרונות: "the flight was canceled."
חסרונות: "The airport did not have air conditioning, which was very annoying given the temperature outside was 30C."
יתרונות: "Even in coach the service is great. The crew is professional and courteous. Food is great too!"
יתרונות: "Crew had amazing customer service with a badly serviced plane"
חסרונות: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."
חסרונות: "asian vegetable meal was uninspired"
חסרונות: "It was canceled while am at the airport and i rebooked"
יתרונות: "When we flew into Melbourne it was not a happy experience. Seats were cramped and arm rests wouldn't raise. The flight out, even though on the same model plane, was better. There was more room and we could raise the arm rests. For a 13+ hour flight that makes a big difference."
חסרונות: "Because the tickets listed the same type of plane in both the bad and not so bad flight, it is very hard to know what we're going to get. I'd love to be able to plan to avoid the bad experience, but if they use the same plane in two configurations, there isn't enough information to do so."
יתרונות: "The crew was professional and friendly. The flight was on time."
חסרונות: "The plane was not as clean as the one from Doha to New York. The first movie that was played was inappropriate for children under 16 years old."
יתרונות: "Schedule of flight"
חסרונות: "Space between seats were smaller"
יתרונות: "Overall the flight was great"
יתרונות: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
חסרונות: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."
יתרונות: "The seats are fairly comfortable, and the service was great."
חסרונות: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
חסרונות: "New menu is not appealing with lesser choice and smaller portions - inflight entertainment very limited choice - constantly disturb with meaninglessness pa announcement"
יתרונות: "Was good but the food was bad"
יתרונות: "Boarding was swift"
חסרונות: "Crew was indifferent and cold in their service. Food was mediocre."
חסרונות: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."
יתרונות: "Crew provided excellent service, seats were comfortable and food and drinks were great."
יתרונות: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
חסרונות: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"
יתרונות: "Boeing 777 had an upgrade on the video display software, making for a more manageable video experience. It's easier to navigate because of the ability to close screens and go back to the screen you were on, rather than having to start over each time."
חסרונות: "I received a polite e-mail and a text message an hour or two later indicating that my flight from Taipei to HongKong had been delayed. It took a login to the Cathay Pacific web site to figure out that with the rescheduled time, I would miss my connecting flight from HongKong to Boston if I didn't change anything. I managed to sort it out, though it took using my cell phone to place an international call to the HongKong Cathay Pacific office to get me on an earlier flight. I don't think this is an acceptable level of service -- had I not had WiFi access or an international capable cell phone, I would have been stranded in Taipei or HongKong an extra day. I think CP could have done more to notify and help remediate the situation knowing the implication of the rescheduled flight. Food also remains mediocre, though slightly better."
יתרונות: "Boarding and flight punctually. Boarding systematically. Crew members polite."
יתרונות: "Cathay never let you down. Good service, great staff."
יתרונות: "Everything was great !"
חסרונות: "Food was average"
יתרונות: "We got to our destination"
חסרונות: "Premium Economy waste of money , staff don’t clear rubbish away No room very disappointed won’t do it again"
יתרונות: "Flight attendants really attentive and friendly. Flight arrived right on time and at a close gate. Good food."
יתרונות: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
חסרונות: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."
חסרונות: "Kosher meal served lukewarm"
חסרונות: "None in particular"
יתרונות: "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
חסרונות: "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."
יתרונות: "I was put on an earlier flight as they had a window seat available. Leg room was good, and the food and movie offer was better than last time."
יתרונות: "Just great all round"
יתרונות: "Left on time arrived early. Staff excellent."
יתרונות: "Entertainment options were good, too bad my system want working right"
חסרונות: "My entertainment system was very jerky, as if I was streaming on a uggling show internet connection, so couldn't really enjoy anything they had. Asked for a reset and either it didn't help or they didn't reset. By the time I wanted to ask for another reset, we were getting served dinner as the carts were blocking the aisles. Didn't get seats together with my wife. It was a 3-3 seat configuration. No empty seats and I ended up sitting behind my wife, in the middle seat. So no window or aisle for either of us. :("
חסרונות: "3h delay on the way in 1h delay on the way back"
יתרונות: "Overall speaking CX flights quality has been declining over recent years"
יתרונות: "The crew were very polite, efficient and attentive."
חסרונות: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
יתרונות: "Food and drinks, service of the crews."
חסרונות: "Flight delay of 20 mins."
חסרונות: "Traveled from London to Hong Kong. Crew was disinterested and disorganised. No snacks available in galley."
יתרונות: "Boarding was orderly and efficient, the polar opposite of the mad rush that can sometimes happen when cabin crew don't take charge of the boarding order. Crew were courteous and multilingual. Leg room felt a bit better than average for an international flight. Food was very tasty. The inflight entertainment selection and screen quality was excellent."
חסרונות: "They managed to run out of the Western breakfast option (which I did not want anyway, but many British tourists had to make do with yoghurt and fruit due to unfamiliarity with congee). The entertainment system is controlled by touchscreen only. An elegant solution that is simple to keep clean, but you get tired of holding your arm up at eye level."
יתרונות: "Very efficient with the timing of take off and landing. The crew members were lovely and polite."
חסרונות: "The time was a bit awkward esp the overnight flight back from Colombo to Hong Kong left us shattered all day long as the seats are too small and congested which makes it difficult for us to sleep or even sit comfortably. Wish they arranged the flight to earlier times."
יתרונות: "that is great flight. I'm very with fight"
חסרונות: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
יתרונות: "super comfortable seats, complete amenities (pillows, blankets, TV and a plug to charge your devices). flights are also on time and the food is great! I've been flying through budget airlines until now; although I flew economy with Cathay, the flight experience felt very premium."
יתרונות: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
חסרונות: "Delay from hk to osaka :( but understandable due to technical issues ans weather"
יתרונות: "There is actually meal between hkg and TPE. This is new."
חסרונות: "The cabin is just too warm."
יתרונות: "The crew was very friendly for a change"
חסרונות: "When an aerobridge is used, boarding should be sequential to avoid pile ups. First the last rows should be boarded, and then the start rows"
חסרונות: "Being an experienced traveller, I am for the first tine encounter a female flight attendant who was not only impolite to passengers, and kicked toilet doors!"
יתרונות: "Good food and service."
חסרונות: "The premium economy cabin configuration - it was a full flight, I was seated at the right-hand side of the cabin, and the toilet is at the left, and it was not easy and having to step on people's feet to go to the tooilet."
יתרונות: "Boarding was quick and efficient. Crew did their job pleasantly ."
חסרונות: "Food was very ordinary, not up to what I expect in business class."
יתרונות: "Everything was on time, with no hitches or major inconveniences."
חסרונות: "I prefer the newer planes which include USB ports for charging mobile devices. This one had a power socket instead, which was usable, but only when the tray table was down, which was mildly annoying. First world problem, really."
יתרונות: "Staff were friendly and helpful"
חסרונות: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
יתרונות: "A free upgrade to premium economy - I think the flight was over booked."
יתרונות: "Good crew"
חסרונות: "Cathay Pacific forgot to send paperwork for departure which resulted in 1 hour delay and then given us furthest possible gate on arrival in HK"
יתרונות: "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
חסרונות: "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."
יתרונות: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
יתרונות: "Confort and service"
יתרונות: "Great crew, quick boarding"
יתרונות: "Plane landed early"
חסרונות: "Old plane and old seats."
יתרונות: "Connecting timing were great and everything were perfect!"
חסרונות: "The walk to gate 50 at HK International Airport.... the walk seems to be taking forever and I cannot imagine if someone were to have a short connecting time....."
חסרונות: "The food was salty."
יתרונות: "There wasnt much to like about the flight except that we didnt end up dead."
חסרונות: "Where do you start? Boarding process made no sense so i wont even try to explain it. Just trust me. Once we got on the plane they wouldnt let me plug into the usb port while we were on the ground. Food Service was terrible. They woke me up (minutes after id fallen asleep) for both food service. First time i thought was accident. Second time i asked them not to wake me up and they said i have to get a do not disturb sticker (why wasnt i just given one before so i could make the decision to use it or not on my own?) Also the food was terrible. I dont expect much from airline food but i can say ive had acceptable meals on other airlines (emirates and lufthansa). The food was not what i expected for one of the highest rated airlines. The flight attendant had me put the seat up during food service so the lady behind me could eat. Wtf?? Never had to do that on another airline. When i was not sleeping they rarely came down the isles with water or juice trays. (I saw it once toward the end of the flight)...and trust me i didnt miss it because i was sleeping. When i did get water i had to beg for ice as well."
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
יתרונות: "Food and service is excellent. Istanbul lounge is great."
חסרונות: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
חסרונות: "Despite having seats assigned we did not fly Customer service was just awful dealing with overbookings"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "Pretty much everything except for the fact that they have no entertainment in Russian"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
יתרונות: "Good flight in a nice A380, I’m in the top floor on premium economy."
חסרונות: "Crew is not smiling a bit and slow service even if she serve only 32 of us in our section. Flight is not really smooth and shake a lot."
יתרונות: "Good. Thank you."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Booked upper deck, lots of leg room and space. Very comfortable 11hr flight. Staff were lovely and food good."
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
יתרונות: "Great film choices, short flight time - no delays. The flight was relatively full but I experienced no discomfort and the food was good. I think they ran out of one option but this didn't bother me as it wasn't my choice."
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "I flew in the A380 bulkhead at row 50 from Munich to Hong Kong. Have flown premium economy with Lufthansa before, it was no different from before. The service is efficient. Entertainment was fine and had an interesting selection in their world cinema section."
חסרונות: "A pretty standard experience and nothing which makes you feel special. Other airlines might offer an upgraded meal in premium economy or a special cocktail, but not on Lufthansa."
חסרונות: "We had 30 minutes delay"
חסרונות: "I couldn’t eat the food"
יתרונות: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
חסרונות: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
חסרונות: "Where is my bag"
חסרונות: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
יתרונות: "Boarding was fast"
חסרונות: "I had to pay extra because I didn't know that Lufthansa only allows one piece of luggage for international passengers, unlike most of their competition. Cost me $375 extra!!!"
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "Great seats!"
חסרונות: "Staff didn't seem very happy."
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "Seat comfort, service excellence"
חסרונות: "Quite outdated movies on entertainment system"
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
יתרונות: "Crew was nice."
חסרונות: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
חסרונות: "Little food"
יתרונות: "Nothing, really nothing"
חסרונות: "Really never had less room in a seat!!!"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Everything about the service staff the plane amazing"
חסרונות: "Full plane, no options to spread out."
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."