Seats could’ve been more comfortable
They didn’t let us board in. Now they charged us no show fees $416 and fair difference $370 for two days after flight. They denied our boarding and charged us wrongly as no show fees
We booked Hindu meals for all passengers but it was not saved for one passenger. The website has some issues.
יתרונות: "Easy on and off. Nice crew."
חסרונות: "Seats too narrow for long business class flight."
חסרונות: "The guy on the second flight was a bit creepy"
יתרונות: "Just a bad airline all together. They try to rip you off during transit by saying your luggage is over the weight limit and that you must pay for each additional kilograms."
חסרונות: "Food has declined significantly over the past few years"
יתרונות: "Nice service and excellent staff will recommend Emirates airline to everybody"
יתרונות: "Emirates is the best airline I have traveled with. The Dubai Lounge and general service is just outstanding"
יתרונות: "Loved the service and the movie options."
חסרונות: "The food was just okay. It was pretty bland."
יתרונות: "Comfort and food, good seats but extra cost."
חסרונות: "Bad value Internet in this day and age."
יתרונות: "Great service!"
יתרונות: "Dinner portions were too small."
יתרונות: "I had really high expectations for this trip but they were unmet. The service was indifferent. The chair wasnuncomfortable. The aisle was super narrow. I was bumped the entire flight. I didn’t like the food. And it was obvious by the end of the trip the staff was just done. Leaving the plane I passed several attendants and they did not say anything. They didn’t thank me for my business. They did t say goodbye or encourage me to come again — they were oblivious and no caring."
יתרונות: "Jumbo jet plane was fantastic."
חסרונות: "None for now"
יתרונות: "Flight timing"
יתרונות: "Crew is friendly, flight was smooth and timely."
חסרונות: "Why doesn’t economy class have a passenger lounge for passengers with really long layovers? I had a 15 hour layover and nothing to tide me over during that time. Ridiculous. Every half decent airline out there caters to all classes of passengers. This is an extremely elitist airline. Will definitely try to avoid"
יתרונות: "Comfortable seats, nice crew, good entertainment selection"
חסרונות: "The boarding process by bus transfer in Dubai was quite long and convoluted. The food options were limited and overall low quality"
יתרונות: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
חסרונות: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
יתרונות: "Everyone was nice"
חסרונות: "No complaints"
יתרונות: "Business class setup Bar Staff"
חסרונות: "Being seated 5 rows and a bulk head away from my wife. Configuration of Two class A380 business class is at the back of the plane with all that increased movement and you have to wait for economy to exit before you can get off. Your diluting the benefits guys for economy profits."
יתרונות: "Good entertainment. Good vegetarian selection of food. Polite and friendly crew."
יתרונות: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
חסרונות: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
יתרונות: "Friendly crew"
חסרונות: "Service from crew slow and when you ask for something they sometimes forget to bring it"
יתרונות: "Good space and entertainment. Crew was excellent. Really enjoyed it."
חסרונות: "Food. It’s plane food wasn’t impressed."
חסרונות: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
חסרונות: "My Parent were traveling and My father recently suffered a heart attack. There was too much turbulence on the flight, so much that the crew members were terrified. It was very unsettling and unpleasant."
חסרונות: "it was late and it was not informed until we all sat."
יתרונות: "Nothing. Will not travel again on Emirates"
חסרונות: "Food Comfort level Flight delay"
חסרונות: "There is very little space between seats from Dubai to Cochin flight. Didn't have space to eat without hitting the next person. Ran out of food of choice"
חסרונות: "All seats are occupied airplane is completely full making it difficult for crew to serve passengers and time consuming to do regular activities."
יתרונות: "Attentive flight crew and spacious interior"
חסרונות: "Food, food and food"
חסרונות: "16 hours transit in dubia without any service."
יתרונות: "Very relaxed, good food and beverages. Loved the bar/lounge area. Staff very friendly and helpful. Will definitely fly Emirates again."
חסרונות: "Checkin process with baggage limit was so strict that they even won't let 400 gms extra. also the rep in Chennai airport does not even know that I could carry 2 pieces for carry on (laptop & carry on baggage)"
יתרונות: "The response and service of Airhostesses are outstanding. I have to mention specially the assistance their supervisor provided to me when I have felt a little breathlessness and her constant attention on me to ensure I am normal and comfortable. Unfortunately I do not remember her name. Thanks to her and her team I felt at home."
חסרונות: "Vegetarian food would be good if it was less spicy."
יתרונות: "I was expecting something similar to last year. Unfortunately, my screen did not work and when I switched seats the seat would not recline properly. On the flight back from DXB-MCO they ran out of lamb only had chicken."
חסרונות: "Please see above"
חסרונות: "My seat was changed after I had booked and paid for flight."
יתרונות: "Affordable price"
חסרונות: "Unfavourable flight schedule- Midnight arrival.. tired."
יתרונות: "Emirates crew have been amazing in every point of our journey!"
יתרונות: "The flight was empty and the luxury to choose your open row of seats"
חסרונות: "I didn't like the way they were talking to me about the strict rules on luggage weight limit. They asked to pay 30 dollars for one extra kg and even on the carry on bags. The staff who seemed to be a manager in Korea was telling me to leave behind everything as they are only allowing me total of 7kgs to carry on which includes my laptop (3kg already) and a small handbag! They are literally asking you to just carry your laptop, magazine and a toothbrush! Never seen this strict and stinge rules before. And they didn't even check my carry on weight when boarding after...after giving up my gifts to friends which were not worth paying extra 30 dollars! According to their seat allocation people who sat next to me seemed to be a double or triple size of me (No offence to these passengers) and I could not eat my meal properly because I had no room to move my arm. I asked politely to a crew to change my seat but they said it is full and gave me a cup of orange juice! How nice! I will discourage people to spend extra money on Emirates because you might not get the premium service you pay for!!"
חסרונות: "Huge drop in the quality of the staff compare to the previous flight 4 hours earlier. A lot of staff and maybe 2 of them seemed to be concerned by their job. Most of them spent most of the time eating, drinking and talking between them. They probably spent a better flight than us. For a 7 hours flight they offered us just once to have a drink. Their office was completely messy. Nobody really care about their job. They all seemed to be in training period."
יתרונות: "Everything was Great !!"
יתרונות: "good leg room. good entertainment. most importantly very efficient operation, in and out always on time"
חסרונות: "i asked for tea three times on ek860 and then i got coffee. no issue i drank it anyway"
יתרונות: "Great leg room in economy, plane A380 very new and modern."
יתרונות: "Lovely aircraft loads of space"
יתרונות: "Most the food is ishen food . Should be difrant"
יתרונות: "Crew very professional. Fare for flight very reasonable."
חסרונות: "Had 90 minutes fr connection, 30 min delay so 1 hr left. Had to walk walk and walk for nearly 1 hr to barely make it. Airport is TERRIBLE in terms of going from gate to gate- loong walks with no moving walkways. Train is a joke covering very short distance. Once arrived in Boston, took 1hr before luggage started unloading, and then to find out our 4 bags didn't come at all. Staff on ground not courteous, wouldn't send bags to home town in Raleigh. Had to wait till afternoon to get the bags and then fly to final destination. Entertainment system very bad, audio/video stop and go, stop and go- really terrible (though notice some people's screens were working fine)."
יתרונות: "The crew was friendly n the food tastes surprisingly good, though the portion was small. The entertainment was good. and temperature inside the cabin was just right. Boating time was quick."
חסרונות: "Actually I was disturbed that CX offers a tabloid newspaper like Apple daily, especially at this sensitive stage when hk is going through such turmoil instigated and supported by Jimmy Lai’s group. It is offensive that such a biased newspaper is on offer, when there are other Chinese newspaper with a more neutral stand. Cathy has been viewed as a sympathiser of “yellow” rioters because of its involvement by management n crew. Now it just brings it more to the memory how CX might be what the leaked reports that many equipment has been compromised by CX crew onboard. Many of CX customers are from middle class, and it could be a big turn-off. It is unwise to patronise a tabloid newspaper when the owner has been named by China as the culprit of the recent troubles in hk. It’s like offering Al Jazeera news on united airlines entertainment........During the whole trip, I was captivated by these thoughts."
יתרונות: "Airbus 350. Very good experience"
חסרונות: "Crew was jumpy. I expect them to be a little more gentle serving food."
יתרונות: "Upgraded to premium economy."
חסרונות: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
יתרונות: "Staff very professional"
חסרונות: "Touch screen not working, no entertainment on entire flight"
יתרונות: "A perfect landing/touchdown into Auckland. Great pilot"
חסרונות: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"
יתרונות: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
חסרונות: "The food on Cathay still has not improved compared to other airlines'"
יתרונות: "Arrival in time"
חסרונות: "Everything was good"
יתרונות: "comfortable seats with good leg room"
חסרונות: "Cabin crew did not offer much service. No coffee, tea or water offered."
יתרונות: "The crew was friendly and effective. The flight was on time. The seat was comfortable in economy"
חסרונות: "Food was average. I wish the snacks could incorporate some Hong Kong specialities."
יתרונות: "Smooth and pleasant flight with no interruptions which enabled sleep on a long overnight flight. The plane was older than on the previous flight from Melbourne to Hong Kong and was noticably short on toilets for the number of passengers."
חסרונות: "Food was mediocre in flavour and variety."
יתרונות: "Modern flight and silent Large monitor"
חסרונות: "Uncomfortable seats Degraded quality of food and drinks"
יתרונות: "Inflight entertainment was excellent! Staff were very attentive."
חסרונות: "More choices in food and more leg room or ability to put legs up, had very swollen feet!"
יתרונות: "Flight was very smooth and pleasant. The entertainment was great with lots of choices. Premium economy seats on A350 was amazing. Very similar to Qants reganal business class on their 737. But how ever the seats on their A330 was average. But otherwise all was good. I would recommend Cathay."
חסרונות: "The food was very small portion and average in taste. The crew took a wile to take the trays and clear after all ate."
חסרונות: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
יתרונות: "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."
יתרונות: "No drinks served before the meal. No water brought round during the night. Cabin staff efficient if a bit brisk. Food not quite OK - no imagination. Films really good."
יתרונות: "Always consistently good.."
חסרונות: "The system was unsatisfied by me, they made my name wrong on The ticket and say that was a flaut to me and I have to bear the extra cost to onboard. I never use it and recommend everybody not to use it anymore."
יתרונות: "Fantastic flight"
חסרונות: "All good"
יתרונות: "Staff onboard were extremely helpful."
חסרונות: "Cathay Pacific lounge (The Peir) didn't broadcast boarding announcements so we nearly missed it."
חסרונות: "To cold, no sleep,lake of oxygen,bag very dirty"
יתרונות: "The flight was not full so it was a very comfortable flight. We enjoyed the dumplings for breakfast!"
יתרונות: "Was in premium economy from Hong Kong to London. Fairly comfortable seats. Managed to sleep about 7 hours. Food was decent."
חסרונות: "Crew appear disinterested in the service."
יתרונות: "Superb crew and excellent service."
יתרונות: "The crew is excellent. Travelling with baby and they take care of us attentively"
חסרונות: "Delayed 30min in the end."
יתרונות: "The crew is nice. You can order snacks in between meals."
חסרונות: "Our flight was cancelled and we were automatically placed on another EARLIER flight and we weren't notified. I found out the morning of our original flight, as our new flight was about to board. I still haven't figured out who was responsible for this snafu - the airline or Webjet.com. Webjet customer service was horrible and offensive when I tried to explain to them what happened; they said it was my responsibility to check the time. I would disagree - the customer is ultimately supposed to get an email notifying them of the flight change, giving them options. Based on that phone call with Webjet, I will NEVER do business with them again. As for the flight cancellation issue - if Kayak could help me get to the bottom of this, that would be appreciated."
יתרונות: "The stewardesses were super helpful, quick to respond and the pilot even gave regular updates."
חסרונות: "Bumpy flight and the crew didn't really come around to check on what the passengers needed aka water etc."
יתרונות: "Comfortable seat"
חסרונות: "Poor food and very basic (old movies) entertainment - always delayed"
יתרונות: "Crew were pleasant and courteous throughout. Food was not bad, but not excellent either, just airline food."
חסרונות: "Boarding was somewhat chaotic, with people queuing up early and no assigned groups. Seems to be the norm for Cathay unfortunately."
יתרונות: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
חסרונות: "Staff seemed a bit stressed at times. Service seemed rushed but acceptable."
חסרונות: "A white hair found inside the main course. The crew return it back to you."
יתרונות: "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
חסרונות: "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
יתרונות: "The food - best in the sky"
חסרונות: "Cathay's business class seats are not as wide at Singapore Airlines'' business class seats"
יתרונות: "CX starts throwing out some old movies, it's nice to see some vintage from my kid age."
חסרונות: "How about some new Hollywood release please"
חסרונות: "Nothing as such"
יתרונות: "Usual Cathay high standards - which is what one expects."
חסרונות: "Older A330 for short haul so not lie flat seats. Older IFE. Food, oddly, not great today (unusual for Cathay)."
יתרונות: "Access to Cathay lounge. Went to the Wing noodle bar and coffee loft. Had a good bite to eat before boarding flight running 15 mins late. My request to have my meal service delayed was welcomed by staf."
חסרונות: "None experienced"
יתרונות: "A350 is great."
חסרונות: "Service was not that great for business class a"
חסרונות: "when can CX remove those terrible sliding seats?"
יתרונות: "Very nice crew and stuff , clean plane, clean facilities. Everything is superb."
יתרונות: "Crew was very nice."
חסרונות: "Missed connecting flight from Hong Kong to JFK. I was given another flight but had to wait seven hours. Meal vouchers did not cover enough for how long I waited. New flight was not direct like the original one so there was a layover in Vancouver. I was supposed to get back to New York on February 2nd at night, but arrived around 6:00am on the 3rd. This was a major inconvenience since I had school 3 hours after I arrived and then work. I would suggest to not have arriving flights and connecting departing flights less than hour and thirty minutes to two hours apart. Only for delay issues."
יתרונות: "Crew was genuine and proactive in helping passengers"
חסרונות: "Food portion too little"
חסרונות: "Food have to be more tasty"
יתרונות: "We liked the cabin crew services, which were great and attentive. The food and beverage services were also excellent, with the food tasting delicious and visually appetizing. Entertainment system and movie choices were updated and varied."
חסרונות: "The baggage allowance was atrocious at just 20kg, when all other airlines already have much greater baggage allowance. Even though the baggage allowance has been updated to a higher amount as of September, their system still tagged on the 20kg amount to the date of ticket purchase."
יתרונות: "The entertainment on the touch screen is pretty good. Economy seats are pretty good and have decent leg room."
חסרונות: "The world is turning to vegetarianism and I think that all flights should now have a veg and non-veg option by default and it should not be a necessary special meal as such. The Ovo-lacto meal that was given to my wife and I was OK compared to the actual vegetarian option that was present on the menu. The airline should inform passengers in advance that a certain leg of the journey would have vegetarian options."
A service that reflects swiss excellence, which isn't this.
יתרונות: "The crew was great"
יתרונות: "Taking off on time. Good service and helpful from all the stuff."
חסרונות: "Keep it like that"
יתרונות: "Nice and attentive crew Big a330 plane with great business class"
יתרונות: "The transfer after the flight was very helpful."
חסרונות: "Entertainment was absent."
יתרונות: "Service was slow, but fine."
חסרונות: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
יתרונות: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
יתרונות: "Fast boarding"
חסרונות: "The food is the worst there is"
חסרונות: "they cancelled letting me fly"
יתרונות: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
יתרונות: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
יתרונות: "TV screens and movies. Food was great."
יתרונות: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
יתרונות: "on time, quiet, nice screen, fast luggage delivery"
חסרונות: "no foot step available at the seat, uncomfortable for small people who’s heels can’t reach the floor"
חסרונות: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
יתרונות: "Good breakfast"
חסרונות: "Bad seat, just an economy seat"
חסרונות: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
יתרונות: "Short flight and they handed out chocolate"
חסרונות: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
יתרונות: "The new plane with private screens"
יתרונות: "Efficient check-in, boarding and on-board experience. Great seat and entertainment. Food also very decent."
חסרונות: "I find Swiss’ pricinh policy for on-board internet totallh ludicrous and an outright insult. Also, I sometimes appreciate a bit more empathy in the way things get announced - no announcement for security video or when they disrupt a movie with their Swiss commercial clips - they just turn it on. Not abtreat experience."
יתרונות: "The crew did all they can \The Swiss Airlines lounge was superb"
חסרונות: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
חסרונות: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."
חסרונות: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."
יתרונות: "Smooth flight"
חסרונות: "Ordered kosher and did not get it"
יתרונות: "The flight left on time and arrived a bit early."
חסרונות: "Everything was fine"
יתרונות: "Nice plane, organized food and boarding."
חסרונות: "Nothing really"
חסרונות: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"
חסרונות: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
יתרונות: "Boarding and cabin crew were excellent."
חסרונות: "Seats were too tight and squeezed."
יתרונות: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
חסרונות: "It wasn't Swiss//"
חסרונות: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
יתרונות: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
חסרונות: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."
חסרונות: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
יתרונות: "Was all great as with other legs...will fly again"
חסרונות: "Seats seemed smaller but do need more entertainment options."
יתרונות: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
חסרונות: "In this flight nothing , one of the worst I have ever had ."
יתרונות: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
יתרונות: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
חסרונות: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
יתרונות: "EVERYTHING'S Good to come back home"
יתרונות: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
יתרונות: "Coke Zero was available."
חסרונות: "Limited selection of movies and tv shows and only one food option."
יתרונות: "Always replacement"
חסרונות: "We didn't had entertainment"
יתרונות: "large variety of content"
חסרונות: "system didn't work the whole flight on 2 seats"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
חסרונות: "The TV wasn't working and the crew I asked for help didn't do anything about it"
חסרונות: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
יתרונות: "almost everything"
חסרונות: "Old entertainment system with no choice of movies"
יתרונות: "Inflight service was good."
חסרונות: "Seat was a little uncomfy"
יתרונות: "Service great."
חסרונות: "Seats were three across very cramped and uncomfortable."
חסרונות: "Movies didn't work well"
חסרונות: "seats were definitely narrow"
חסרונות: "Leg space on this flight was less compared to other flights I had with TK."
יתרונות: "I can't remember the flight experience, so I assume it was fine."
חסרונות: "I can't remember the flight experience, so I assume it was fine."
חסרונות: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
יתרונות: "great vegetarian food"
חסרונות: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
יתרונות: "Food good movie selections and Nice staff"
חסרונות: "Seats too close"
חסרונות: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
יתרונות: "The quality of their team"
חסרונות: "Crew was ok"
חסרונות: "There was no personal monitor to watch movies during the flight"
יתרונות: "good entertainment system good legroom new airplane"
חסרונות: "lowered the food standards compared to previous flights flight was late"
חסרונות: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
חסרונות: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
חסרונות: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
חסרונות: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
יתרונות: "Overall it was a smooth flight except for few minor issues."
חסרונות: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
יתרונות: "That the plane didn't crash."
חסרונות: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
חסרונות: "to hot, very hot!!!"
חסרונות: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
חסרונות: "Small chairs and no entertainment system"
חסרונות: "The company lost my baggage"
יתרונות: "Comfortable seat, quick boarding and deplaning"
חסרונות: "No in seat entertainment, bad food"
יתרונות: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
יתרונות: "the food is great, very good multimedia system"
חסרונות: "bread was cold!! food asn't so good"
יתרונות: "The crew on the flight were very nice"
חסרונות: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
יתרונות: "Crew were very nice and professional."
חסרונות: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
יתרונות: "Aside from the crew and their patience, nothing"
חסרונות: "Everything aside from the crew"
יתרונות: "the crew was nice"
חסרונות: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
יתרונות: "I paid for WiFi but the service didn't work perfectly, I wanted to switch device,which you have to logout first. The button didn't work"
יתרונות: "Excellent and cooperative staff. It was a smooth flight."
יתרונות: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
חסרונות: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
חסרונות: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
חסרונות: "Crew member wanted me to move my seat up so the passenger behind me can have more room. The person in front of me had his chair pushed all the way back, what the hell was the crew member thinking? I still did not move my chair and argued with the female crew. Crew members do not treat everyone equally. I asked for functioning pair of headphones and water, crew members never brought them to me. Responded by saying yes, BUT never brought it to me. I noticed crew members treated children and Turkish passengers first. I'm Chinese and flew Turkish airline- I felt the discrimination. Never traveling with Turkish airlines AGAIN."
יתרונות: "Free food and movies for a 1.5 hour flight, amazing!!"
יתרונות: "The flight was on time"
חסרונות: "Seats, entertainment, crew attitude"
יתרונות: "Seat was OK"
חסרונות: "Any entertainment"
יתרונות: "Great staff and food"
חסרונות: "Comfort was not great and no entertainment options whatsoever"
יתרונות: "Crew did their best to make us happy."
חסרונות: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
יתרונות: "The crew was intuitive and caring. Very nice and polite"
חסרונות: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
יתרונות: "Same crew. Really nice flight smooth and professional"
יתרונות: "Crew was ok. Had to manage difficult passengers."
חסרונות: "No entertainment. Average food. Little space for legs."
יתרונות: "I flew premium economy from Hong Kong to Frankfurt on the A340-600. The crew was excellent, attentive and friendly. They always have a great attitude and this has been consistent with my previous experiences with Lufthansa. The seat and meal were average for premium economy, but the crew more than made up for it."
חסרונות: "The seats were quite hard and lacking in padding in premium economy. The meal was average and nothing to bring home to."
חסרונות: "Boarding from terminal f sucks"
יתרונות: "The crew were good, polite and attentive."
חסרונות: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."
חסרונות: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
יתרונות: "Crew was nice. Lufthansa crew is usually good, so no complaints."
חסרונות: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
חסרונות: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
חסרונות: "We had to fly to mun because it was delay from florence"
חסרונות: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
חסרונות: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
יתרונות: "Please continue to use newer, updated places."
יתרונות: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
חסרונות: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
חסרונות: "the crew was horrible and rude"
יתרונות: "the crew kept their smile most of the time."
חסרונות: "bad weather caused problematic flight to the passangers and the crew."
חסרונות: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
יתרונות: "all the flights were on time, the service was wonderfull"
יתרונות: "Stressed out crew. No pillows."
חסרונות: "The business class seats is exactly like the economy seats"
חסרונות: "Needed entertainment"
יתרונות: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
חסרונות: "The one annoying thing was my laugage. It took 3 days to arrive."
יתרונות: "Great planes."
חסרונות: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
יתרונות: "I like the service and food. 45"
חסרונות: "I like food and service and they had things that make it different. 48.."
יתרונות: "all was perfect and helping"
חסרונות: "nothing all are fantastic"
חסרונות: "Overall experience - will not recommend this company and will suggest another company"
חסרונות: "The same as above"
חסרונות: "The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time."
חסרונות: "No entertainment Slow boarding"
חסרונות: "the seat. not suitable for a business category"
יתרונות: "the food was good,the crew was effective"
חסרונות: "the sits can be more comfortable"
חסרונות: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
יתרונות: "Very nice crew"
חסרונות: "Boarding and take off was late, probably the fault of destination airport"
חסרונות: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
חסרונות: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
יתרונות: "Got the seat that I paid extra for ,,,"
יתרונות: "Everything was OK"
יתרונות: "Landed on time"
חסרונות: "Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed."
יתרונות: "The legs distance was poor The crew very professional"
חסרונות: "Leg space"
חסרונות: "Baggage arrived to TLV (my final destination) only the evening of the next day of my arrival."