על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
חסרונות: "Nothing! It’s no comfortable at all!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Better food more confortable seats.
3.5 hours delay will ruin any day!
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
חסרונות: "Very nice crew and great food"
יתרונות: "Crew is excellent, polite and personal!"
חסרונות: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
יתרונות: "Everything perfect and arrive to destination on perfect time."
חסרונות: "All positive."
יתרונות: "Loved the smooth ride."
חסרונות: "Bathroom was pretty nasty"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
חסרונות: "Flight was delayed, had to run to my next connection flight."
יתרונות: "Crew was ok."
חסרונות: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
יתרונות: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
חסרונות: "Inflight was better than I expected. But needs upgrading air crafts."
יתרונות: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
חסרונות: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "MCR airport Mert & Greet parking was smooth and efficient."
חסרונות: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"
יתרונות: "Efficient boarding system, clearly signposted. Professional staff"
יתרונות: "Crew where awesone and the choice of entertainment was fantastic"
חסרונות: "Seats way to close together"
יתרונות: "Crew was excellent -kind nice and very attentive"
חסרונות: "Entertainment went out mid flight. Had to be reset off 30 mins but cam back up"
חסרונות: "Still waiting to board after missing this connection had to be booked on another airline"
יתרונות: "The flight was perfect! Great food,movies and I even got to sleep !"
חסרונות: "All was well!"
יתרונות: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
חסרונות: "No complaints about anything."
יתרונות: "Arrived early!"
חסרונות: "Boarding seemed disorganized."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Short flight with good communication."
חסרונות: "Nil to complain."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Cabin Crew was awesome."
חסרונות: "Entertainment System was not working and no Non-veg food option in flight."
חסרונות: "OLD OLD plane with hard seats and tiny screens"
יתרונות: "Airline staff good and professional"
חסרונות: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."
חסרונות: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "The staff was fast and curteous."
חסרונות: "There is not anything to complain about besides the usual discomfort of travel."
יתרונות: "quick boarding, responsive Airline stewardess, very polite."
חסרונות: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
יתרונות: "Flight attendants were friendly, but they only had limited resources to work with."
חסרונות: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
יתרונות: "Good and plenty of food available."
חסרונות: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
יתרונות: "Spacious cabins, friendly service"
יתרונות: "The service, entertainment, food, the crew, the aircraft were excellent."
חסרונות: "They put us in a Transavia plane."
יתרונות: "Enough space good wine and on time"
יתרונות: "Staff, service"
יתרונות: "We love the flight all the way"
חסרונות: "With skyteam elite status cannot select free upgrade from economy to premium economy unless it is 30hrs before boarding for this code share which is actually a KLM flight"
יתרונות: "Special treat for King's Day Friendly crew"
חסרונות: "15 min late boarding 30 min delay leaving the gate Very little leg room"
יתרונות: "No entertainment or food needed on a half hour flight. Otherwise excellent."
יתרונות: "KLM food and service are great"
Very tight leg space in the cabin
Nice,o time,and great foods and services.
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
חסרונות: "Short and sweet"
יתרונות: "The sear was messy they didn't clean it it was full of pieces of bread."
חסרונות: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
חסרונות: "I not get to go my flight, I couldn't get reimbursement"
חסרונות: "Entertainment worked sporadically"
יתרונות: "Crew was ok and servicial"
חסרונות: "Food and reception at door of boarding"
יתרונות: "The crew was nice and the seat comfortable."
חסרונות: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
יתרונות: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
חסרונות: "Seats were not comfortable, even in Comfort + seating isle."
יתרונות: "Crew was nice."
חסרונות: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Just a routine flight but done with perfect execution."
יתרונות: "Staff was so helpful and attentive to our needs.Providing service with a smile."
יתרונות: "Flight attendants were very nice"
חסרונות: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
יתרונות: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
חסרונות: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
יתרונות: "The staff was very nice and friendly"
חסרונות: "One hour delay without any information on embarking and another hour in the plane before departure"
יתרונות: "The airplane was modern, and the crew very good. Nice, service oriented and in general trying to make the flight experience as good as possible."
חסרונות: "The flight was very late. I lost my connection. My bag was lost and unable to recover it so far (after more than 24 hours). About to initiate the next leg of the trip with no clothes or any idea if my luggage will be recovered."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "I didn’t actually liked the entertainment"
חסרונות: "I just didn’t enjoy the entrainment."
חסרונות: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
יתרונות: "The fresh bread and cheese."
חסרונות: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
יתרונות: "Charmingly nice crew and involving captain"
חסרונות: "the delay of the flight, the drinks we had to pay in the lounge, some poeple got a 25$ compensation coupon and we didn’t. The connecting time was about 1 hour and the luggage was not put on the plane to beirut"
יתרונות: "Staff was nice"
חסרונות: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
חסרונות: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "There were not noodle soup ready this time."
יתרונות: "Efficient on and off Staff polite and helpful"
יתרונות: "Arrived on time"
חסרונות: "Cattle car accommodations"
יתרונות: "Not much."
חסרונות: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
יתרונות: "Staff was responsive, effective and pleasant; Nice selection of digestifs too. Food was decent and, in airline level, even good."
חסרונות: "The audio system is outdated with unreliable touch-screen that makes it frustrating to navigate."
יתרונות: "Chicako Párizs szuper , udvarias személyzet pontos érkezés."
יתרונות: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
חסרונות: "We were rebooked, which understandably happens for any number of reasons. However, we were not informed or asked about our preference until our luggage was checked through! The staff especially in Chicago where we began this awful experience couldn't care less about our situation. Then AIr France lost our luggage and provided no help in locating them. We had to rely on folks who had friends working in Zagreb Airport to locate them. Air France is incompetent, insensitive and unprofessional. If you have an important trip avoid Air France - they treat you like captives not customers."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
חסרונות: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Disorganised and slow"
חסרונות: "Couldn't organise a booze up in brewery. Baggage offload took forever"
חסרונות: "Bording far away, got my cabin luggage and everyone elses into the cellar because ¨it didn´t fit in the plane¨. There was plenty of room, I had breakable stuff in my luggage, didn´t get the chance to choose. No entertainment AT ALL. Confort: no leg space at all. Not an AirFrance plane, subcontracted. Lousy food."
יתרונות: "I am a 70 year old woman with reduced mobility. The flight attendants made sure that I was given an aisle seat and they helped me find a seat with two empty ones next to me. The crew could not have been kinder."
חסרונות: "There is nothing I did not like."
יתרונות: "tool me safe from one airport to another"
חסרונות: "wait time, food"
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
חסרונות: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
יתרונות: "I was too tired to stay awake so I slept most of the flight. The ground crew at the checking booth was kind enough to provide me with an aisle seat to accommodate my long legs, from which I suffer if I would sit in a middle seat."
חסרונות: "Nothing that I can remember, again I was too tired to stay awake."
Bad service from the outside office that I couldn’t reach to resolve the schedule issue. They never reply email or calls for days. But they finally resolve at the day we fly home inside the airport.
Management Staff Services
People handling was great Need entertainment
For a Business Class this was the worst I have ever flown.
חסרונות: "Neither departure terminal nor gate was displaying in the application even while refreshing it continuously. The information was available in schiphol airport website 3.5 hours before take-off time."
חסרונות: "Everything was ok and no delays"
יתרונות: "The only thing is good, they gave us a room for the missing flight which is because of them. Poor customer service, no communication, the flight is always late and you will miss your flight."
חסרונות: "Get organized and explain for the passengers why there is a delay."
יתרונות: "The crew was okay but seat comfort on the A330 not so good."
יתרונות: "Airport facilities"
חסרונות: "No entertainment at all in the plane."
חסרונות: "Layover time too short so a small flight delay resulted in a missed connection. No entertainment system on board, seats very small, food bad and disembarking was very slow."
יתרונות: "Stuff was professional"
יתרונות: "Direct flight"
חסרונות: "Food, boarding, carry on bags checks, 1 hr waiting time for baggage claim at destination."
חסרונות: "The food could improve and for overnight flights, it would be nice if they could provide blankets. I took 4 flights 2 of them were delayed ."
יתרונות: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
חסרונות: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
יתרונות: "Crew were nice"
חסרונות: "Food can be better"
חסרונות: "The flight arrived late 1.30 hours, so I miss the domestic flight."
יתרונות: "Delivering of luggage"
יתרונות: "Rapidity for delivering the luggage"
חסרונות: "Verification of visa"
חסרונות: "The plane was old, we boarded late, a guy lit up a cigarette enroute - and I think it may have been a flight attendant - seats are tiny and don’t incline more than 15%, awful food."
יתרונות: "Food was good."
חסרונות: "The plane was old, the seats were uncomfortable with no adjustable headrest or flaps to hold your head from flopping. There was no personal entertainment screens on the back of the seats, only the small community one mounted on the roof. The sound for this was terribly unclear. 8 hour boring flight."
חסרונות: "3 hours delay !"
חסרונות: "Raising this for complain actually about egypt air ground staff in kuwait and the transite desk which gave me wrong information as the ground personal working for egypt air which case losing my suitcase for 4 days of my vacation. None of them were welling to do ther job as the flight were delayed"
יתרונות: "They were timely."
חסרונות: "Poor entertainment, small seats, not enough food or drinks."
יתרונות: "The seat was comfortable the boarding crew was so helpful"
יתרונות: "Excellent flight, on time, good crew."
חסרונות: "We received our baggage 2 days later"
יתרונות: "Inflight entertainment"
חסרונות: "Leg room space."
יתרונות: "This flight was on time and the in-flight service was really nice. I really appreciate it when Egypt Air flights are on time. Thank you."
חסרונות: "45 minutes to get my bag!"
חסרונות: "Everything is bad, food is horrible, tea is cold, AC is not cold and not serving even water for 2 hours since the take off. When arrived we got transported to terminal in old bus after waiting long time for the bus to return from taking the first patch of passengers."
חסרונות: "The flight crew didn’t provide any kind of leadership when the passengers were causing a delay. Then we landed 20 minuets later than schedule, but the pilot failed to recognize the delay, he announced the schedule arrival time rather than the actual time. Then the freaking airport is so bad, that I decided not to come back here anymore. The luggage were delayed for an hour and half and we asked the supervisor he said that’s usually what happened, and we have to wait, he didn’t even care to provide any explanation for why all this unnecessary delay."
חסרונות: "I chipped my tooth eating your food and no one could help me except to say sorry"
יתרונות: "The cabin service was excellent and attentive"
יתרונות: "Food was okay and it's commendable that the airline offered hotel rooms for passengers with long layover."
חסרונות: "The plane should be at least clean. Sat close to the window twice and it was dirty with some weird stuff. The seat beat was also dirty."
חסרונות: "I overpaid my flight by up to 50 per cent more than my fellow passengers yet they were allowed 2 bags each while I only got 1 . The flight attendants don't offer drinks except with meals . They took for ever to remove the trays after the meals that passengers were trying to take them out by themselves . They don't pass by with big bags to collect any garbage ."
חסרונות: "People were smoking on the plane. How is that still a thing?! There were no smoking signs and yet the crew did nothing to stop them. Absolutely horrible flight."
יתרונות: "Nice plane, helpful crew. good entertainment"
יתרונות: "Price was affordable . Short layover. Easy and good flight connection."
חסרונות: "Poor snacks."
חסרונות: "The plane was so hot and the stewardess were rude and impatient."
יתרונות: "Crew was lovely"
חסרונות: "All was fine"
יתרונות: "Crew were nice, food was good, overall pleasant experience"
חסרונות: "Boarding was slightly late and so flight was a bit late."
חסרונות: "My hotel was not good at my transition to other destinationsand it took 4 hours to get it"
יתרונות: "The crew was gentle and courteous."
חסרונות: "I choose to see only positive things."
יתרונות: "Good space. Reasonably modern plane. Could recharge my phone easily. Good selection of movies."
חסרונות: "The meal was served too late."
יתרונות: "For a short hour flight, i say it was just fine, not really enough time for a movie or anything so it makes sense not to have a TV with every seat, and it is no big deal. i slept the whole way and didnt even realize we took off or landed. could be more comfortable but again i was able to sleep the whole way without a problem"
יתרונות: "It is the first time ever..... I rated anything perfect but this time is an exception ...."
חסרונות: "Nothing.... ouch it hurts to say this"
חסרונות: "It was cancelled. Spent 6 extra travel hours. Spent 3 days trying to rebook (ultimately successful)"
יתרונות: "Crew was excellent. Thank you Sohiwe"
חסרונות: "Way to small seating area"
יתרונות: "Crew was good."
חסרונות: "Flight was very late (about 90 minutes). Not good, especially after a long flight to Van from New Zealand."
יתרונות: "Crew was great. Especially Reagan"
חסרונות: "Poor choice of movies"
חסרונות: "Over 11/2 hour late with no explanation."
יתרונות: "The extra leg room that you have to pay for."
חסרונות: "Insufficient padding in the “premium” seats. No decent meal selections. The wrap that I had was primarily a tasteless piece of flat bread."
יתרונות: "Only thing good was the brevity of the flight."
חסרונות: "The aircraft was dirty and ridiculously cramped. Air Canada undermines its brand by flying planes like these."
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
חסרונות: "Flight late (30 minutes) as mostly with Air Canada, fortunately not cancelled this time as also common with Air Canada short distance flights Not enough space in overhead compartments for carry on. The lady at the boarding makes it sound like that is the passengers fault."
יתרונות: "Buying wine was a good idea. It's a good cure for frustrations."
חסרונות: "I had trouble checking in online AND printing boarding pass at kiosk. Plane left 45 minutes late. Boarding was chaotic. Headphones did not work with entertainment system. Drink order was incorrect... I just had to pretend I was on crappy public transport for two hours for a one hour journey. I laughed out loud when they announced on flight that Air Canada was voted best North American airline. Riiiiight."
חסרונות: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."
יתרונות: "Video screen in seat back so I could watch movies"
חסרונות: "I forced to check my carry on bag despite the fact that there was room in overhead compartments. Consequently my bag was damaged when loaded onto plane, or when unloaded onto baggage carousel. Disorganized loading of passengers onto plane."
חסרונות: "Poor snack options"
יתרונות: "Service on the plane was good"
חסרונות: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "A few turbulents just before landing but great flight crew."
חסרונות: "I didn't like the fact that I paid 14$ for wifi and it kept kicking me off all the time. Also when we landed in Edmonton we circled their airport for half an hour then finally landed and we were stuck on the Tarmac for additional 45 min while we waited to get towed to our terminal. All in all terrible first time flying with air Canada and will never do it again. West jet flight I took to my destitnation was awesome"
יתרונות: "Very accommodating with my seating requests; very kind staff and nice new plane"
חסרונות: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
יתרונות: "Decent movie selection on one of my flights"
חסרונות: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."
יתרונות: "Got free internet for their troubles."
חסרונות: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
חסרונות: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
יתרונות: "The service was very good and the flight felt safe and smooth."
חסרונות: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
יתרונות: "Food was actually pretty decent tasting and priced."
חסרונות: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."
יתרונות: "Onboard service staff were very good."
חסרונות: "Flight was one and a half hours late leaving."
יתרונות: "Crew was friendly and courteous."
חסרונות: "Flight delayed as usual (for Air Canada)"
יתרונות: "Good on flight entertainment. On this flight we had a good crew and good staff. However it has been mixed in the past with air canada"
חסרונות: "No food or snack. Only drinks or food for purchase."
יתרונות: "the mounties rock, seriously"
חסרונות: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
חסרונות: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."
יתרונות: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
חסרונות: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
חסרונות: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
חסרונות: "No cookies or pretzels."
יתרונות: "The crew was good"
חסרונות: "The flight was delayed several times, and then they lost my baggage, when I landed in Chicago, no bag. A person from United Airlines called me at 7:00 AM the next morning and said that they had my bag. He directed it to GRB that day. Thanks to him I got my bag back!"
חסרונות: "They lost my bag which was full of important clothing I needed for interviews this week."
יתרונות: "Liked the smile in the faces of the crew as they served the snacks"
חסרונות: "The flight was delayed for more than an hour"
יתרונות: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
חסרונות: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
חסרונות: "Fast boarding"
יתרונות: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
חסרונות: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
יתרונות: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride. Small plane size did allow for quick retrieval of bags at final destination."
חסרונות: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
חסרונות: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
יתרונות: "The flight was smooth and pleasant . The crew is friendly and acoomodating. the fligt back to Edmonton was on time. Boarding was smooth and fast."
חסרונות: "Flight to Vancouver was delayed for half an hour. It's a good thing I didn't have a connecting flight to catch."
יתרונות: "Friendly staff, not as crowded as most airlines"
חסרונות: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"