יתרונות: "Not one thing about my experience."
חסרונות: "The alertness of the staff, the boarding process, the knowledge of the staff. Not breaking my luggage!"
יתרונות: "All was Good, no special negatives."
חסרונות: "Not worth my time to comment."
יתרונות: "the crew were so nice"
חסרונות: "not enough room between seats"
חסרונות: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
יתרונות: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
יתרונות: "Everything aside from the food and cabin atmosphere."
חסרונות: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
יתרונות: "The crew was good"
חסרונות: "Place for the legs and better food"
יתרונות: "The crew were very friendly."
יתרונות: "האוכל והשירות מצוינים והטייסים מצוינים"
חסרונות: "מקום ישיבה צפוף מידי"
יתרונות: "Customer service excellent even though I was in the economic class they made me feel first class!"
יתרונות: "Efficient, excellent staff and service, beautiful plane"
חסרונות: "There was a nearly impossible connection time in Zurich."
יתרונות: "Best flight for a long time. great service and entertainment."
חסרונות: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
חסרונות: "That it wasn’t a flight to denver"
יתרונות: "Good product"
חסרונות: "Seat had some problems, but the crew fixed it for me"
חסרונות: "I felt like a sardine."
יתרונות: "Nice experience."
חסרונות: "Seats are not so comfortable. Crew is nice, but not too nice"
יתרונות: "Problem free."
חסרונות: "It was a great flight."
יתרונות: "Excellent food. Lovely service. Departure and boarding on time."
חסרונות: "No entertainment at all. Very limited leg room"
יתרונות: "The staff was polait"
חסרונות: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
יתרונות: "Boarding was excellent, seats were comfy, food was delicious and crew was wonderful. Nice movie/tv selection."
חסרונות: "We were quite delayed (almost 2 hours) and hot in the plane waiting on the runway...but SWISS was fantastic about helping with connections and rebooking on arrival."
חסרונות: "Ok, old plane."
יתרונות: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
יתרונות: "The flight was smooth; Attendants were nice and everything worked according to schedule"
יתרונות: "Very comfortable and attendants were very attentive."
חסרונות: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
יתרונות: "The Israeli crew on El Al were very polite and tried to help."
חסרונות: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
יתרונות: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
חסרונות: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
יתרונות: "The new aircraft"
חסרונות: "Lavatory wasn't clean enough"
יתרונות: "Great flight crew and equipment. Courteous and helpful."
חסרונות: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
חסרונות: "Don't like to wait for no one 30 min inside airplane"
יתרונות: "Everything was great :) food is good, crew is perfect"
יתרונות: "entertainment was fine"
חסרונות: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
יתרונות: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"
יתרונות: "Overall very pleased with the airline"
חסרונות: "The only complant I have is not enough leg room but the price was great so it was a compromise."
יתרונות: "I liked the comfort of the aircraft and entertainment"
חסרונות: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"
יתרונות: "the punctualty"
חסרונות: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
יתרונות: "Flight was good and comfortable"
יתרונות: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
יתרונות: "Great kosher food! Very kind attendants."
חסרונות: "not enough foot room."
יתרונות: "Everthing went as planned. Left on time. Cannot complain."
חסרונות: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
יתרונות: "Friendly flight attendants. Great food"
יתרונות: "The seats The crew"
חסרונות: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
יתרונות: "Great food and drink options."
חסרונות: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
יתרונות: "Overall good value for the price paid. The service is great and friendly."
חסרונות: "The entertainment system needs some improvement and upgrade."
חסרונות: "They didn't let me on the flight because I'm disabled pure discrimination"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
חסרונות: "Nothing! It’s no comfortable at all!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
יתרונות: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
חסרונות: "The main economy seats were far too narrow."
חסרונות: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
חסרונות: "Flight was delayed and completely packed so our family could not get seats together"
יתרונות: "Love the fact that the head rests move to support your head better."
חסרונות: "No meal option and my video screen volume did not work"
יתרונות: "Boarding was easy."
חסרונות: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
יתרונות: "great crew!"
חסרונות: "luggage. what a nightmare. I waited 30min for my luggage (after a delayed flight) only to be told by a fellow PASSENGER that some of our luggage was directed to a FRONTIER CAROUSEL. I then had to wait by that carousel till I found it. so much for "bags in 20min guaranteed""
חסרונות: "Boarding at JFK.Always messy"
יתרונות: "Boarding was quick"
חסרונות: "No entertainment, plane was small"
יתרונות: "Good entertainment selection and great crew"
חסרונות: "Seats are more uncomfortable relative to other airlines"
חסרונות: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
יתרונות: "Early and middle seat was open!"
חסרונות: "Coffee tasted like fish. :("
יתרונות: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
חסרונות: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
יתרונות: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
חסרונות: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
יתרונות: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
חסרונות: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
חסרונות: "Very little leg room."
יתרונות: "Love the built in tv’s with free entertainment."
חסרונות: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
יתרונות: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
יתרונות: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
יתרונות: "In a pinch they were able t"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Everything was perfect !! Staff friendly"
יתרונות: "Great in every way"
יתרונות: "Excellent piloting and cabin crew."
יתרונות: "It got me home, eventually."
חסרונות: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
חסרונות: "Check in lines were crazy long"
חסרונות: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
יתרונות: "First leg from San Diego was excellent."
חסרונות: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
יתרונות: "App is good and convenient to use."
חסרונות: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
יתרונות: "really helpful and friendly service and nice seats."
חסרונות: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
חסרונות: "Landing was frightening."
יתרונות: "free texting and entertainment!"
חסרונות: "our flight was delayed half an hour."
חסרונות: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
יתרונות: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
חסרונות: "Economy is very tight quarters."
יתרונות: "Friendliness of staff. Second flight was a newer plane - sweet!"
חסרונות: "For a long flight perhaps a little more in the snack department."
יתרונות: "Crew was all very nice"
חסרונות: "Flying is always uncomfortable"
חסרונות: "Excellent service excellent pilot"
יתרונות: "Flights were both on time and boarded quickly. Crew was wonderful!"
יתרונות: "Free in flight entertainment"
חסרונות: "One of my bags went to Santa Fe"
חסרונות: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "The staff of the flight were very friendly and attentive. They were great!"
חסרונות: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
יתרונות: "Early arrival. And service"
חסרונות: "I was assigned very last seat and there is no reclining option."
חסרונות: "long wait and delayed flight"
יתרונות: "WiFi, good flight attendants"
חסרונות: "Would like to see Direct TV along with Delta Suite so can watch live TV"
יתרונות: "Attendants and entertainment"
חסרונות: "Delays for no explained reason"
Mejor el servicio a los dominicanos
Facilities for short connections.
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
They canceled our flights but they flew anyway.
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
חסרונות: "Very nice crew and great food"
יתרונות: "Crew is excellent, polite and personal!"
חסרונות: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
חסרונות: "Bigger seats the new ones are way to narrow"
יתרונות: "Everything perfect and arrive to destination on perfect time."
חסרונות: "All positive."
חסרונות: "It's KLM. What else do you need to know."
יתרונות: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
חסרונות: "Move the drapes a few more inches back."
יתרונות: "The crew."
חסרונות: "The time between flights."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "The crew was amazing, flight on schedule and good entertainment."
חסרונות: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
יתרונות: "The crew was great. The soecial meal request was hadled well despite oversight."
חסרונות: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
יתרונות: "Very friendly crew and on time with no problems."
חסרונות: "The plane was very hot"
יתרונות: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
חסרונות: "Not having to walk outside in Edinbur4gh to board the flight."
חסרונות: "Need more leg room!!! Larger meals needed."
יתרונות: "great crew and comfortable flight."
חסרונות: "sceens in the plane to show map and direction of travel"
חסרונות: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
חסרונות: "No reading light in my seat..."
יתרונות: "Good comfortable seat with extra leg room. Pleasant crew."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Gaps between seats are very narrow."
חסרונות: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
יתרונות: "Flying with KLM is a pleasure"
יתרונות: "The crew was efficient. Flight left on time. Food and wine served."
חסרונות: "No entertainment."
יתרונות: "Everything was clean and well organized."
חסרונות: "The flight was delayed 1 1/2 hours."
יתרונות: "Interior of the plane was clean. Smooth landing."
חסרונות: "Pilot did not avoid turbulence"
יתרונות: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
יתרונות: "Food was excellent, frequent and filling"
חסרונות: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
יתרונות: "Friendly attendants. Decent food, and frequent snacks and beverages."
חסרונות: "No charging ports for electronic devices."
יתרונות: "Friendly staff, good service and on time departure/arrival."
יתרונות: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
חסרונות: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
חסרונות: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Good multi media access and content"
יתרונות: "staff was fine"
חסרונות: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
יתרונות: "On time."
חסרונות: "No negative"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "The staff was fast and curteous."
חסרונות: "There is not anything to complain about besides the usual discomfort of travel."
יתרונות: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
חסרונות: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
יתרונות: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
חסרונות: "No complaints at all."
יתרונות: "Food and staff were great"
חסרונות: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Started with long line for checking, inhospitable customer service (not rude but not friendly), announcement for boarding is so confusing, they called for family with kids, when we proceeded they said no you’re economy so you can’t board which they never specified it when they announced and made us and other families confused. Then the fly attendants professionalism was horrible one of them walk right by me and bump into me while coffee cup in my hands and kept moving like nothing happened, not with even say a word not even a sorry. Food quality went down the hill. I pay more for the RJ every time I fly for the better service quality but this time it’s not. I am not losing money again for RJ and I am so disappointed why would company with good reputation give it up for whatever the reason
חסרונות: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
חסרונות: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
יתרונות: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
חסרונות: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
יתרונות: "Crew attentive, flight left and arrived on time"
חסרונות: "More movie and TV show options. Also foot rest would have been nice."
חסרונות: "Didn't think of something because the flight was awesome."
יתרונות: "Clean plane"
חסרונות: "Movie choices and breakfast (only carbs is a tough way to start a trip when traveling internationally)"
חסרונות: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
יתרונות: "Quick boarding and on time departure and arrival."
יתרונות: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
חסרונות: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
יתרונות: "The flight was one time for departure and arrival"
יתרונות: "nothing. there is no responsibility from voyama towards clients services"
חסרונות: "every thing"
יתרונות: "Crew exceptionally nice"
חסרונות: "Can’t turn off the screen"
יתרונות: "The flight the plane the staff on plane the food the entertainment"
חסרונות: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
חסרונות: "On counter, some workers were not nice"
יתרונות: "Had a great seat"
חסרונות: "They didn’t offer basic beverages"
חסרונות: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
יתרונות: "Boarding was easy. The flight is extremely short so there is no meal or beverage service."
חסרונות: "Plane is heavily dated. There were ashtrays in the arm rest. I could smell cigarette smoke during the flight which caused my allergies to flare."
יתרונות: "Quick, simple flight arriving 7 minutes early."
חסרונות: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
חסרונות: "Bad service bad attitude"
יתרונות: "The seat room, friendly staff"
חסרונות: "3 hour delay... not Jordanians fault (fog)"
יתרונות: "No thing"
חסרונות: "The staff"
חסרונות: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
יתרונות: "Fast check in, Comfort seats"
יתרונות: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
יתרונות: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
חסרונות: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
חסרונות: "I'll was good"
יתרונות: "It’s a 25 minute flight. It’s all good. :)"
חסרונות: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
יתרונות: "The kosher meals could use a serious upgrade and the employees on board could be a bit more accommodated when it comes to food and drinks."
יתרונות: "Very short, only a half hour flight"
חסרונות: "nothing not to like"
חסרונות: "Extensive security. Warm plane. No charging outlets."
יתרונות: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
חסרונות: "Could not check in online, had to get the boarding pass at the airport."
חסרונות: "Flight was late."
יתרונות: "Pleasant crew and smooth flight."
חסרונות: "There was nothing I didn't like."
חסרונות: "Late arrival into Amman so missed my connection. They gave me option of staying 24 houra, or pay $75 to get earlier flight. This is with business class tickets !"
יתרונות: "Modern aircraft"
חסרונות: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
יתרונות: "Good service, leaving on time"
יתרונות: "Loved all of the kind smiling faces on all of the flight attendants"
יתרונות: "We got delayed 40 hours and it's not our fault!"
חסרונות: "Worst customer service ever. Qatar airways doesn't care about the travelers"
חסרונות: "Bathroom were so dirty"
יתרונות: "Quick and easy boarding process, nice person at check-in counter"
חסרונות: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
חסרונות: "I was with my two children and asked the checking tickets employee to put us together because my children need me they are three and four years old but she didn't do so we got problems with other passenger but thanks for the crew they were been great and solved the problem"
יתרונות: "Very long delay. About 3hrs."
יתרונות: "Everything overall was really good. The crew was helpful and very kind. The food was okay. The chairs were comfortable."
חסרונות: "The TVs and headphone jacks hardly worked."