Wheelchair assistance should be improved.
יתרונות: "Emirates staff are very professional"
חסרונות: "To remove menu on paper. Rather Emirates should display the menu on the screen like other airlines who care about the environment"
יתרונות: "Good seating and entertainment."
חסרונות: "Sort out the food."
יתרונות: "Good seats. Good space good crew."
חסרונות: "Food is ok but can be improved."
יתרונות: "Went by Economy, upgraded to biz on way back. Both were great experiences. Biz class was excellent, I feel better than United."
יתרונות: "Smooth boarding and take off on time"
חסרונות: "Food could be better"
יתרונות: "Liked The service and the spacious airplanes"
חסרונות: "No choice left for dinner and would have loved a snack"
יתרונות: "Everything was good."
חסרונות: "We wheelchair passengers were also asked to stand in line for boarding at the gate"
יתרונות: "Crew was excellent but seemed stretched ."
חסרונות: "Overall ICE was great but didn't seem to have many new films"
יתרונות: "Long but ok"
חסרונות: "There is no reason to not like it."
יתרונות: "Most of the staff were supportive and caring and made me feel like nothing was too much to ask."
חסרונות: "I didn't realise my kid wouldn't get her own meal and I ran out of food if prepared by the last flight as we were travelling 38 hours in total. Snacks were available on request but it was just crisps so I gave her most of my meals."
יתרונות: "This was operated by Qantas. Nice movie/music setup. Crew friendly"
חסרונות: "Food plentiful but meat was tough and pretty instututional in taste. Couldn’t eat but half of any meal"
חסרונות: "Screens (for in-flight entertainment) kept freezing, not as much legroom as previous flights (BKK-DXB, DXB-SIN, NBO-DXB) on Emirates"
יתרונות: "Even going in economy and almost at the last seat, I almost didn't realize that!"
יתרונות: "I liked the service provided by the second steward because he was concerned about my wellbeing and brought me a veggie option. The entertainment was good."
חסרונות: "I was given a seat between 2 men and it was most uncomfortable. I am not sure why seating is not done more sensitively for passengers. I requested an aisle seat but never got one. Also, there were no vegetarian options for those who didn't book a special meal in advance. I am a star alliance member with Qatar and love their service. I didn't think Emirates would be below that standard because I have heard a lot about the airline and decided to fly them for a change. I was told that if there was any vegetarian option left behind I would get one but the steward didn't even have the decency to come back to tell me there wasn't any left. For the breakfast the steward was much nicer and was able to provide me with a vegetarian option."
יתרונות: "Aircraft was fantastic, great cabin crew helpful, toilets bigger than usual, seat space good. Thanks Emirates"
חסרונות: "I think Emirates should consider serving the cocktails/pre-meal drinks before the meal - after all, Gin and Tonic or Martinis just don't work during after meals. But this is minor gripe, the airline is great."
יתרונות: "Great as expected"
חסרונות: "Crew behavior was not up to the standard, need yo work on it"
חסרונות: "Excess baggage kilo rate is much more expensive than most airlines"
יתרונות: "Crew was bored, never smiled, obviously not Enjoying their jobs. Food was no better than any other airline, Which means it wasn’t very good. My small carry-on bag was 2 pounds overweight so they made me check it, they weigh every bag. We were looking forward to our flight because we had been told by several people that emirates Airline was special… It was not."
יתרונות: "I never felt like my trip dragged on. I was dreading the flight and found it to be comfortable and easy."
חסרונות: "It was a full flight and didn't feel crammed!"
יתרונות: "The inflight crew was helpful, kind and efficient"
חסרונות: "Seat head cushion is not comfortable for short prople"
יתרונות: "Great service, good meal and outstanding entertainment channels"
חסרונות: "No critical comments to be offered"
חסרונות: "Provided a very poor quality hotel, i missed extremely important business meeting in beirut"
יתרונות: "boarding was organized"
חסרונות: "not enough time for changing flights, had to run to other terminal"
יתרונות: "None was satisfying"
חסרונות: "Every thing was bad"
יתרונות: "Food, comfort, service -- all excellent for the 10hr flight from Athens to NYC! Hands down better than any other airline I've flown with for same number of hours and distance."
חסרונות: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."
חסרונות: "Crew didn't check properly the needs of other passengers,like blankets they didn't give to other passengers including me"
יתרונות: "Easy boarding, great service"
חסרונות: "I couldn't pick my own seat"
יתרונות: "I felt unwell towards the end of the flight. The cabin crew could not have been nicer. Although they were busy they all found time to come and check on me, including the purser. Water and other drinks were given out regularly. They even provided afternoon tea with scones and cream!"
יתרונות: "Being able to sleep comfortably Great staff Food good rather than great but not easy on flight. Well chosen good wines. Chauffeur service to & from airport Ease of checkin"
יתרונות: "Leg space on time"
יתרונות: "They have several older planes. Horrible entertainment system. Picture quality is very poor. Screen doesn't respond to touch...overrated airline...."
חסרונות: "I waited in queue for almost 4 hours to get past security. While watching people cut the line, airport officials taking bribe and allowing some people to cut the line and more. i did not have enough time to purchase from the duty free store in chennai and since my flight from chennai was late it landed late in Dubai so I did not have any time to purchase anything in dubai duty free before my connecting flight. I reached airport 4 hours before departure and I get treated like this, horrible service."
יתרונות: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
חסרונות: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
יתרונות: "I requested a blanket for my Son and was told there was none available....."
חסרונות: "On disembarking I notice a various overhead compartments with bags full of blankets. Why was a deny a simple Blanket? This is unacceptable in an airline that praises itself to be one with the best customer services.......Bad, really bad...."
יתרונות: "Overall it's a good airline. Economy is fairly comfortable, great entertainment options, decent food, and the staff is exceptional."
חסרונות: "Emirates baggage on board policy is a bit strict compared to most of the other Asian and American flights I've been on. Usually I'm allowed a regular carry-on and a personal item (i.e., a small backpack), but Emirates was very strict on the personal items. Personal items are limited to only Business and First Class passengers. Also, they were extremely strict about the size of my carry-on. As someone who has been on 20+ flights in this year alone, few of them being budget airlines (which are generally very strict), I had no issues whatsoever with the size of my carry-on until I flew with Emirates."
יתרונות: "The comfort of flight and the service ."
יתרונות: "Efficiency and friendly crew"
חסרונות: "Food and the seats were not cleaned properly as well as well as the safety instruction booklets were dirty."
יתרונות: "i will be recommending Emirates to ally my friends which will ever be able to use them"
יתרונות: "Every opportunity I get when traveling will fly with Emirates. The flight staff have always provided excellent service regardless of of being in economy class. The restrooms are always clean. I also enjoy being advised by the flight crew of any impending turbulence before we encounter. Emirates has always provided me an excellent flying experience despite my fears of long distance traveling."
חסרונות: "Carry on weight retractions and scattered boarding"
יתרונות: "Foods and electronic entertainment"
חסרונות: "The male flight attendant accidently hit my head without apologize while I was bending down to tight my shoes."
יתרונות: "Staff, Service, plane, food. Everything"
חסרונות: "I can't say a word against them."
חסרונות: "Boarding was just a little delayed."
יתרונות: "The boarding was good, I needed a wheelchair as I had a heel problem , this service was very well done, the staff were helpful and obliging on the flight"
חסרונות: "The food was disgusting, I chose to have gluten free, the breakfast was the worse food I have ever eaten, the eggs were like rubber to eat, the fish was the same and the chips were grey and soggy with saturated stale oil, the bread roll was stale, as a result I didn't eat the breakfast and the main meal wasn't much better, I feel if the food was much more simple , fresh , and the fruit ripe instead of green , the meal would have been more appealing ."
יתרונות: "Food and service are excellent"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
חסרונות: "Nothing! It’s no comfortable at all!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
We flew First Class to LA from Denver on the Delta-branded contract airline - Sky West. On the way back, we flew First Class on a Delta Airlines owned jet, and the experience was so much better. The flights should have been comparable; but unfortunately cost-cutting by Sky West was evident.
יתרונות: "The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight."
חסרונות: "The main economy seats were far too narrow."
חסרונות: "Not really an experienced flyer. Overall the flight seemed good. No issues with airline or airport. Just don’t understand self-important people that feel compelled to push the overhead storage limits with their bags."
חסרונות: "Flight was delayed and completely packed so our family could not get seats together"
יתרונות: "Love the fact that the head rests move to support your head better."
חסרונות: "No meal option and my video screen volume did not work"
יתרונות: "Boarding was easy."
חסרונות: "I am 6' 1" tall and weigh 220, so not out of the ordinary and I felt like I was stuffed into a sardine can."
חסרונות: "Boarding at JFK.Always messy"
יתרונות: "Boarding was quick"
חסרונות: "No entertainment, plane was small"
יתרונות: "Good entertainment selection and great crew"
חסרונות: "Seats are more uncomfortable relative to other airlines"
חסרונות: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
יתרונות: "Early and middle seat was open!"
חסרונות: "Coffee tasted like fish. :("
יתרונות: "Entertainment choices were excellent, many new movies available, so I was able to see movies is been meaning to watch. There were drinks available."
חסרונות: "The air vents barely trickle out any air anymore. No relief to be had. Airline crews say hi and goodbye but that doesn't make them friendly."
יתרונות: "The crew on the airplane was great. We had 2.5 hours turbulences but the crew started to give out drinks as soon they got the ok from the pilot"
חסרונות: "We went in LGA to the Baggage drop off and the employee there was super rude. On the flight to New York with Delta we had to check our carry ons at the gate because it wasn't enough room for bags in the airplane.so we asked when we checked our one suitcase if we can/should check our carry ons to avoid having to do it at the gate. The delta employee told me sure no problem. He checks in my one suitcase I purchased gives me the tracking paper and says ok have a good flight. I asked him so what is with our carry ons and he told us that that would cost 25$ and we can't check those in at the drop off?!?We ended up taking the carry ons with to the gate and then off course there wasn't enough room on the airplane that we had to check it in. And surprise it was free?? We had never issues with Lufthansa, icelandair etc. with checking our bags at drop off to not needing to carry it around and than still end up to check it at the airplane. Every airline has been more than happy that we volunteer to check our bags that they don't have the trouble at the gate."
יתרונות: "We boarded close to on time, no hassles. Allowed my husband and me (retired military) to board early, thank you."
חסרונות: "LAX security is awful. We never left the airport (arrived LAX from Sydney AU) yet were forced thru security again. Had to remove shoes, was scanned and "frisked" by TSA to get to Denver. To go to Australia, Denver TSA waived the removal of shoes, skipped the scan for the metal detector and no one touched me, ditto for LAX on the trip to Sydney. Where's the uniformity or standards for TSA?? Why did I have to be subjected to this garbage on the way home?? This is why I despise flying. It makes no sense to me. This ruined what was a great vacation."
חסרונות: "Very little leg room."
יתרונות: "JFK to Denver the flight Attendants were once again great. Lots of entertainment choices again. The usual rough air coming into DIA."
חסרונות: "From JFK to Denver the seats were to close for leg room by an inch or two. The temperature was hot most of the flight."
יתרונות: "Love the built in tv’s with free entertainment."
חסרונות: "The plane got delayed on the runway and the shut the engines off so the plane got super hot, but even after we got up in the air it never cooled down. Normally I’m freezing on flights, but I just sat sweating this whole flight. It was terrible."
יתרונות: "I usually have had great experiences with Delta. The meal selection was limited. By the time they made it up to my seat they had run out of what we wanted. Also, the entertainment system at my seat and my husbands wasn’t working well. One of the bathrooms had a cabinets Tvst oliiiooooiiooooioiooiiiooiio"
יתרונות: "The staff really helped me out getting on standby so that I didn't have to wait for a 9 hour layover. Overall great experience and great staff."
יתרונות: "In a pinch they were able t"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Everything was perfect !! Staff friendly"
יתרונות: "Great in every way"
יתרונות: "Excellent piloting and cabin crew."
יתרונות: "It got me home, eventually."
חסרונות: "Poor communication, a 6 hour delay followed by a 7 hour layover (during which we had to sleep on an airport floor because Delta couldn't offer us any hotel vouchers). Gate agents disappeared after 7pm becuase they were due to be done with their shifts when our flight was originally supposed to leave at 6 pm. It felt like we were trapped in the movie The Terminal. Oh! And our bag was misrouted, because that was just how things went those 2 days. All in all a 6 hour trip turned into 18 hours. I could have driven home in that amount of time!"
חסרונות: "Check in lines were crazy long"
חסרונות: "My daughter was stuck in SLC for 5 hours because there 1 cancelled flight and 1 delayed flight. It was very upsetting not knowing when she going to arrive in Denver."
יתרונות: "First leg from San Diego was excellent."
חסרונות: "Arriving in SLC discovered out flight to Denver was CANCELLED! Had to reschedule to the next day. Not fun!"
יתרונות: "App is good and convenient to use."
חסרונות: "The app went down just as we were getting ready to board and luckily i had a printed pass and it took some extra time to check in."
יתרונות: "really helpful and friendly service and nice seats."
חסרונות: "We left late, it was delayed then maintenance issues. Twice. Seating was very tight and uncomfortable, no movies or entertainment at all. U.S. flights are the worst. Even on short flights with aeromexico outside the U.S. you get movies and food. Zero stars for comfort, food and entertainment."
חסרונות: "Landing was frightening."
יתרונות: "free texting and entertainment!"
חסרונות: "our flight was delayed half an hour."
חסרונות: "I don't like that I already completed this survey several days ago and have been receiving reminders to do so. I guess you don't have a good system in place for knowing who has and has not completed your surveys. That's too bad."
יתרונות: "The boarding process in Atlanta was as smooth as could be expected given that it was a full flight. I appreciated the gate announcer's suggestions to everyone about how to ease the overhead baggage crunch."
חסרונות: "Economy is very tight quarters."
יתרונות: "Friendliness of staff. Second flight was a newer plane - sweet!"
חסרונות: "For a long flight perhaps a little more in the snack department."
יתרונות: "Crew was all very nice"
חסרונות: "Flying is always uncomfortable"
חסרונות: "Excellent service excellent pilot"
יתרונות: "Flights were both on time and boarded quickly. Crew was wonderful!"
יתרונות: "Free in flight entertainment"
חסרונות: "One of my bags went to Santa Fe"
חסרונות: "This is my third flight this year with Delta and every time we wait for the "crew" to get off from another flight. And as soon as they get there we can board. It's getting very annoying. Fix it."
יתרונות: "The flight attendant. Lovely and professional."
חסרונות: "I'm tired of Delta making it IMPOSSIBLE to experience benefits of my loyalty. I flew literally AROUND the world in the past 6 months and it STILL doesn't qualify me for anything more than Silver elite? Seriously? When you use a voucher because of their error to lower your ticket price, but still pay cash for it, why does that then automatically exclude you from upgrades? Poor customer loyalty, in fact, non-existent these days."
יתרונות: "Early arrival. And service"
חסרונות: "I was assigned very last seat and there is no reclining option."
חסרונות: "long wait and delayed flight"
יתרונות: "WiFi, good flight attendants"
חסרונות: "Would like to see Direct TV along with Delta Suite so can watch live TV"
יתרונות: "Attendants and entertainment"
חסרונות: "Delays for no explained reason"
יתרונות: "plane had individual movies for free with each seat!"
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
New 737 and seats too confining
יתרונות: "The plane condition."
חסרונות: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."
חסרונות: "Very nice crew and great food"
יתרונות: "Crew is excellent, polite and personal!"
חסרונות: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
חסרונות: "Bigger seats the new ones are way to narrow"
יתרונות: "Everything perfect and arrive to destination on perfect time."
חסרונות: "All positive."
יתרונות: "The crew."
חסרונות: "The time between flights."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "The crew was amazing, flight on schedule and good entertainment."
חסרונות: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
יתרונות: "The crew was great. The soecial meal request was hadled well despite oversight."
חסרונות: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
יתרונות: "Very friendly crew and on time with no problems."
חסרונות: "The plane was very hot"
יתרונות: "The crew"
חסרונות: "Seat comfort"
יתרונות: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
חסרונות: "Not having to walk outside in Edinbur4gh to board the flight."
חסרונות: "Need more leg room!!! Larger meals needed."
יתרונות: "great crew and comfortable flight."
חסרונות: "sceens in the plane to show map and direction of travel"
חסרונות: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
חסרונות: "No reading light in my seat..."
יתרונות: "Crew was in a festive mood, the meal was unexpectedly delicious"
חסרונות: "Seats ok, but could be more comfy"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Gaps between seats are very narrow."
חסרונות: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
יתרונות: "Flying with KLM is a pleasure"
יתרונות: "The crew was efficient. Flight left on time. Food and wine served."
חסרונות: "No entertainment."
יתרונות: "Everything was clean and well organized."
חסרונות: "The flight was delayed 1 1/2 hours."
יתרונות: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
חסרונות: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
יתרונות: "Interior of the plane was clean. Smooth landing."
חסרונות: "Pilot did not avoid turbulence"
יתרונות: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
יתרונות: "Food was excellent, frequent and filling"
חסרונות: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
חסרונות: "Food and one bathroom out of service makes an awful flight"
יתרונות: "Friendly attendants. Decent food, and frequent snacks and beverages."
חסרונות: "No charging ports for electronic devices."
יתרונות: "Friendly staff, good service and on time departure/arrival."
יתרונות: "All cabin crew were courteous. Refreshments were light. Check stuff were helpful, they did devise that the flight was full and due to space hand luggage would prefer to be put in hold free of charge. We did not have any problem with this. Plane was clean."
חסרונות: "Service was a little slow going through the gate, it seemed to take a while for everyone to get on board."
חסרונות: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Good multi media access and content"
יתרונות: "staff was fine"
חסרונות: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
חסרונות: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
יתרונות: "On time."
חסרונות: "No negative"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "The staff was fast and curteous."
חסרונות: "There is not anything to complain about besides the usual discomfort of travel."
יתרונות: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
חסרונות: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
יתרונות: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
חסרונות: "No complaints at all."
יתרונות: "Food and staff were great"
חסרונות: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
יתרונות: "The service, entertainment, food, the crew, the aircraft were excellent."
חסרונות: "They put us in a Transavia plane."
Air France lost my luggage again Its the second time in a week
Very tight leg space in the cabin
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
חסרונות: "Short and sweet"
יתרונות: "Crew were very good."
חסרונות: "No vegan food available."
יתרונות: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
חסרונות: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
יתרונות: "Quick boarding, comfortable seating. Great food!"
חסרונות: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
חסרונות: "the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit."
חסרונות: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."
חסרונות: "Entertainment worked sporadically"
יתרונות: "Great food and friendly crew."
חסרונות: "Seatback system was old and not very functional."
חסרונות: "Everything very good"
יתרונות: "The crew"
חסרונות: "Seats! They were too small!"
יתרונות: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
יתרונות: "Crew was very nice and the food was excellent"
חסרונות: "The fligh Washington delay more than a hour"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
יתרונות: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
יתרונות: "Really liked the new touch screens (with very good responsiveness). Also liked the food selection (the champagne was nice, so was the menu we were given)."
חסרונות: "they lost our luggage very inconvenient"
יתרונות: "Flight attendant Ms. Sophie Picard made every extra effort to try to find a meal when they had run out of Business Class meals. She made up for the uncomfortable seating in Business Class."
חסרונות: "Business class seating on the AirBus 318 is very cramped."
חסרונות: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
יתרונות: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
חסרונות: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
יתרונות: "Their evacution video is interesting"
חסרונות: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
יתרונות: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
חסרונות: "I just expected better toilet bag for business but what was given out was just basic."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
חסרונות: "Booked assistance and got dumped at the gate 3hrs before departure, no English spoken and didn't even ask if my mum needed the bathroom or if we wanted to do some shopping. Just in a rush to get rid of us. Flying only KLM from now."
יתרונות: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
חסרונות: "no complaints"
חסרונות: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
יתרונות: "The fresh bread and cheese."
חסרונות: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
חסרונות: "no vegeterian sandwiches very disappointed"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "The check in process was much better in the CFG airport than SFO. Very organized."
חסרונות: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
יתרונות: "Very old plane with very poor screens where images was horrible"
חסרונות: "only there were del;ay at JFK"
יתרונות: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
חסרונות: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
יתרונות: "Not much."
חסרונות: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
יתרונות: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
חסרונות: "Late leaving and arriving."
חסרונות: "The crew was not very polite."
יתרונות: "Lovely crew, clean toilets"
חסרונות: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
חסרונות: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
חסרונות: "Wheel chairs for my ill and aged parents was not provided"
יתרונות: "Wheel chair service at LAX is run by the airport. Their priority is to get you to your flight, not to a VIP room regardless of how early you check in."