Knowing the menu and meal timing on the in flight screen would have been nice. There was some instructions for getting the menu; but it required wifi and other steps that did not work on first attempt. Just make it simple. Like how you show flight information for the plane. Just show Estimated meal serving start and menu. Nothing fancy, just simple and direct. Why all the wifi business? I apprecieated seeing the maghrib, etc salaat timing on the screen. That was very useful.
יתרונות: "Seats and entertainment is good."
חסרונות: "Crew is insulting passengers and really bad attitude"
חסרונות: "Shorten luggage wait time to arrive on the belt."
יתרונות: "Good was amazing ; leg room was great per ticket price; and cabin crew were kind"
יתרונות: "Crew is professional, caring. Excellent experience"
יתרונות: "New york dubai seats were very comfortable. Dubai mumbai were okk. Crew was very pleasing"
יתרונות: "The crew were very hard working and did a great job."
חסרונות: "Food could be tastier. But, you can’t starve"
חסרונות: "Almost all the flights I take out of Cairo leave late, not sure if this an airport issue or what but it is very stressful to have boarding go so slowly and to have the plane take off over an hour late. This has now become "the norm". Please make better efforts to leave ON TIME!"
יתרונות: "Leg space was better"
חסרונות: "Long line for boarding .its a big flight so you have to add more restrooms"
חסרונות: "There was a nosiey family setting behind us they bothered us an the ppl around us the little kid was very hyper and loud un polite and the father him self is very rough when getting up an setting as he would grap the chair very hard and he would move and kick alot we complained to the crew but he didn’t stop and the noise and bothering was there the whole flight, the captain of the flight felt like he isnt a professional as the plain was moving in unstable way on a high speed and uncomfortable degree where we felt unsafe at a point, the flight was Delayed one hour so as the time we took of we reach to dubai an hour late and had just around 50 min to get to the connected flight we had to run and we couldn’t rest or take a look at the airport our waiting time was 1:50 min because of the delay we had to run for the next flight, i think that Emirates airlines should stop dealing with Flydubai crew as they aren’t as professional and they are effecting in a bad way, i have traveled many times with Emirates and this is the first time i dont feel satisfied, next time ill make sure the flight isnt oprated by Flydubai they crew and captain is not in the professional level at all."
יתרונות: "ICE Rock solid, at least from SFO-DXB and vice version and its variation in different movies, songs"
חסרונות: "Economy response -- Pressing the button takes a lot of time. Collection of shawls/earphones -- Please wait for the plane to finish its flight."
יתרונות: "Food, Service, entertainment"
יתרונות: "Comfortable, great food"
יתרונות: "Amazing flight to travel for long travel! Relaxing! Easy to adjust in the whole flight! Crew was giving an awesome service!!"
יתרונות: "Good food. Lots of movies"
חסרונות: "Crying baby in business. Slow meal service. Car service driver didn't want to pick me up at my address when it was snowing."
יתרונות: "Nice new Boeing 737 with great movie choices."
חסרונות: "Boarding in Phuket was late and disorganized. The walk from arrival gate to baggage claim was over 1 km. Meal service ran out of chicken (but had vegetarian)."
יתרונות: "I never felt like my trip dragged on. I was dreading the flight and found it to be comfortable and easy."
חסרונות: "It was a full flight and didn't feel crammed!"
יתרונות: "The planes are always beautiful, clean and atmospheric. The staff is always polite and friendly, and well put together. Never have I ever had a bad experience with Emirates."
חסרונות: "The ac wasn't working properly just hot air being blown"
יתרונות: "The shops were great, but not enough time to get to them due to multiple security checks.Emirates delayed takeoff by over 30 minutes to accommodate their passengers."
חסרונות: "Wait time, due to multiple security checks, the staff that were performing them were inconsistent. KWI could do better."
יתרונות: "Loved the ride on the 380. Great service and crew."
חסרונות: "Smalller cans for drinks. Need more free internet."
יתרונות: "The AirBus A380 plane is amazing! Really great movie options too - almost too much choice."
חסרונות: "They randomly chose us to conduct a carryon bag search, which is fine. But they also randomly chose 100 other passengers and there wasn't enough information or staff to do this random check efficiently. Hence, we were more than an hour delayed."
יתרונות: "Food was really good for airplane food."
חסרונות: "Seat didn't recline at all in a 14+ hour flight. Didn't see the flight crew often."
יתרונות: "Crew very kind"
חסרונות: "food not very good"
יתרונות: "So easy to check in and tranfer at Dubai"
חסרונות: "Quite difficult at times to manage the film options on screen"
יתרונות: "Everything was good"
יתרונות: "In flight entertainment was suoerb and even had live TV."
חסרונות: "Food was not good"
יתרונות: "The service"
יתרונות: "I traveled between New York and Chennai with layover in Dubai. 1.Flight experience was excellent between Dubai to New York (JFK)"
חסרונות: "1.the seat that i had on Flight from New York to Dubai was cramped,it had a decent entertainment system though. 2. Between Chennai to Dubai ,Flight experience was not good, Seating and entertainment in particular was not good , it was too cramped and too much glare on the TV screen, probably because i had a window seat."
יתרונות: "Entertainment & food options, onboard service, seat width & leg room (I'm just under 6 foot)"
חסרונות: "I did not get the seats I selected when booking"
חסרונות: "Very poor food menu selection. For an airlines like emirates getting even the basics for Vegetarian mean was missing. A wrap offered was no where close to edible feeling. in AVML meal ordered what was offered was Pathai Noodles and some oriental vegetable preparations with Indian Achaar. didnt make any combination what so ever."
יתרונות: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
חסרונות: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
חסרונות: "Not getting corner seats"
יתרונות: "Low cholesterol meal was quiet good"
חסרונות: "Seats on the 777 are very uncomfortable, even more we you have a flight as long as DXB->BOS"
יתרונות: "The business class seats were on the new Boeing 777 planes were very well equipped with the biggest screens I have ever encountered throughout my many travels. Service provided by cabin crew was great, too."
יתרונות: "Great experience would Defo use them for our next trip."
יתרונות: "Inflight service was good."
חסרונות: "Boarding was really poor. It need to be systematic. Lot of confusion and announcement was hard to hear."
יתרונות: "Everything Emirates is the best"
יתרונות: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
יתרונות: "Nice service"
יתרונות: "service was excellent and crew was very polite"
יתרונות: "flight was empty so everyone had the chance to experience better treatment from flight attendants."
חסרונות: "no complaits"
חסרונות: "Great movie selection and food."
יתרונות: "Nothing !"
חסרונות: "Security staff did not know English and asking ladies passengers to remove bangles which was impossible."
חסרונות: "My bag never made it with me into DMM. Even though it was a single non-stop flight, my bag didn't make into Dammam with me!! I don't know what might be the reason!!"
יתרונות: "Overall experience was good"
חסרונות: "Up grade with new movies. When I was booking the flight I choose my seats. But they at the airport they change the seating and separate the family."
Food selection was poor, no internet, boarding was very chaotic and disorganized.
חסרונות: "Excelente atención y servicio"
יתרונות: "The crew was nice and the seat was fine"
חסרונות: "New seats, internet service and at least water."
יתרונות: "Super friendly crew and great seats."
חסרונות: "Atenção aos passageiros. Voo atrasado além de mala extraviada. Sem notícias desde o dia 28/01."
יתרונות: "New plane, nice crew, good entertainment, good food."
חסרונות: "The flight was delayed by 4 1/2 hours and it was handled horribly. First, I had to wait at check-in for 1 hour despite having checked in online. Next, we were told hourly-wise to check-in at the gate to find out when our flight would leave. This was a hassle and caused me a lot of stress since I had to make new plans with a new itinerary for my arrival in Chile where I was supposed to meet my elderly parents. The staff kept telling me they didn't know when we'd leave asking me to check back four times before they were able to give me a definite time. Aweful experience that caused me a lot of stress and inconvenience."
יתרונות: "Crew had christmas ware on."
חסרונות: "Food did not taste good. Better wine."
יתרונות: "Crew was great. Seat was great."
חסרונות: "Food. I didnt eat anything else on this trip with the exception of LATAMs provided meal and by landing I was in the ER with a food borne disease. Fluids coming out both ends hooked up to an IV to rehydrate my body while they ran tests which confirmed the food... Everything else was great just don't eat the food."
חסרונות: "Check in seemed to take awhile even though when we arrived there were only a couple of people in front of us. They had multiple staff but seemed to have issues getting the computers to work or it took very long for the staff to log into the systems."
חסרונות: "More diverse snacks/drinks."
יתרונות: "The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice."
חסרונות: "It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere."
יתרונות: "On time."
חסרונות: "For the 2 hours flight, I had to endure some strong stench coming from fellow passengers. Extremely uncomfortable."
יתרונות: "Crew good, disembarking slow."
חסרונות: "A drink and/or snack."
חסרונות: "Snack . Don’t have 0 snack in the plane"
יתרונות: "The food was good"
יתרונות: "No waiting"
יתרונות: "Comfortable and friendly crew"
חסרונות: "Lower price."
יתרונות: "Seats were fairly comfortable"
יתרונות: "The entertainment options were good, my device connected immediately, and the movie started right away (while the boarding process was being completed)."
חסרונות: "More vegetarian options in the menu."
יתרונות: "They're very professional I would recommend to everyone"
חסרונות: "Free soft drinks it was $10 brasilian money"
יתרונות: "The flight crew were okay. They only offer water for free, if you want food, you need to look at the pricing in the catalog. a cup of coffee for example would cost you 3000 pesos which is free if you take Copa or Avianca airlines. The seats were not comfortable either, just the same as others."
חסרונות: "At least offer something to eat and drink on flight."
יתרונות: "The flight attendants were nice"
חסרונות: "The gate people were indifferent, bordering on rude. A bag which I’ve used for hundreds of flights as a carry on “weighed too much” and suddenly required checkin with a charge despite it being a carry on for the first leg. No one could explain to me the difference of the weight in the overhead versus the belly of the plane. I will NEVER fly LATAM again and will make sure that I spend a lot more than $30 for all of my future travels in their region. Too bad that their rules are designed to steal from the customer. I won’t be fooled again."
יתרונות: "Friendly employees"
חסרונות: "Seat pitch"
חסרונות: "Was delay 2 hours and they tell us 3 hours before the dlight"
יתרונות: "Perivian movies. Fast check in"
חסרונות: "Problems to boarding Short space in the cabin"
יתרונות: "Aircraft was superb."
חסרונות: "Communication arr as y was too busy. Too much going on around me."
יתרונות: "Courteous, gracious service; efficient and comfortable flight. Thank you!"
יתרונות: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
חסרונות: "No issues will travel on this airline again."
חסרונות: "I needed to change my flight because of a death in the family. To change my flight was more expensive than the initial ticket itself. That is ridiculous. You should not do that to people. There should be a $300 change fee and that's it. At most. The entertainment would be good if I could hear it - but I couldn't. The sound was terrible. Uncomfortable seats. Barely slept. Overal terrible experience. Also turn on the damn entertainment while we are waiting on the tarmac - why wait until we are in the air? Almost every other airline - all the good ones - Emirates, Lufthansa, and other quality airlines - will let you access the in flight entertainment as soon as you sit. But the change cost of the ticket was the most offensive thing. I feel robbed, in a time of tragedy."
יתרונות: "Friendly staff"
חסרונות: "Everything was great."
חסרונות: "Child behind my seat was loud kicked my seat and parents did nothing."
חסרונות: "Hidden bag fees make this airline a low value-for-money option."
יתרונות: "Everything except for the middle seat"
חסרונות: "The middle seat"
יתרונות: "I got to my destination safely and on time"
חסרונות: "Boarding was disorganized and confusing, no where to sit at gate."
יתרונות: "Friendly crew Nice rate Very fast and friendly check in"
חסרונות: "Difficult to do web check-in Very expansive to make changes in the ticket"
יתרונות: "Comfortable, friendly staff, accommodating,clean, on time, smooth flight. Great experience."
חסרונות: "Delay, boarding through shutter, unsafe shutter parking,"
יתרונות: "Good crew, decent service, edible food."
חסרונות: "Long delay between boarding and take off. Sat on the ground at Lima fo almost an hour. The map function did not work but good entertainment choices otherwise."
יתרונות: "Flight on time,perfect schedule and mail info"
יתרונות: "Flight schedule, inflight service and food in couch was amazingly the best I had in a long time. The entertainment was delightful. The telephone service for questions, while in Peru, was terrible. My flight reservation number was changed and I needed to talk to someone. I had to call the States help line instead of the local number which had a non working automated answering menu."
יתרונות: "Cabin crew excellent!"
חסרונות: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"
יתרונות: "Having movies on the long flight and the staff"
חסרונות: "There need to be vegetarian options for meals"
יתרונות: "Collection of movies, and flight being ontime"
חסרונות: "Seats, food, flight attendants didn't enforce seats in upright positions while serving food."
Excellent experience, will fly with them again…🙃
יתרונות: "The flat bed"
חסרונות: "The Captain made loud announcements waking you up"
יתרונות: "The crew was outstanding!"
חסרונות: "Slightly more comfortable seats would have been helpful."
חסרונות: "TAP doesn't understand the first thing about customer service."
יתרונות: "Average friendliness of crew, paying for extra leg room seat is a must"
חסרונות: "Food with a taste, rather than dull"
יתרונות: "usb Power"
חסרונות: "The seat padding needs to be improved."
חסרונות: "Worst trip ever"
חסרונות: "Snack at end of flight was good but lunch was not good and the dinner in Executive Class going over was not good"
יתרונות: "Pillows, blankets and earphones waiting on the seat and it was a lovely crew. Hurricane Dorian made us late for our connecting flight but we were impressed with the efficiency of a waiting rebooked boarding pass upon arrival."
חסרונות: "Even with an upgraded seat purchase they were uncomfortable and hard to sleep in. This is an ongoing problem on most airlines. One would think that with technology, a better system could be designed..."
יתרונות: "All was well from checking in to baggage claim."
חסרונות: "A delay of about 20 mins"
יתרונות: "Newer planes, good service"
חסרונות: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."
חסרונות: "The entertainment system did not work and could not be switched off. This issue could only be solved by the crew placing blankets over the screens. This happened both in my seat and my wife’s seat. I don’t think this is acceptable for very expensive business class tickets."
יתרונות: "The crew was very professional and service minded"
חסרונות: "The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky."
יתרונות: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
חסרונות: "Better flight attendants who know how to help. Never TAP again!!"
חסרונות: "The crew could be a little bit more accommodating. Both flights ran short of toilet paper. They don’t conduct an intermediate check of the toilets."
יתרונות: "Great crew. That’s about it."
חסרונות: "Absolutely horrible business class on the A330-343. Honestly, they should be ashamed of flying this airplane. They have four of these from Singapore Airlines and of course on both flights I was unlucky enough to get stuck with it. The cabin looks horribly outdated, is worn out, and smells."
חסרונות: "Very courteous crew, very much attentive to the passengers needs. The entertainment has to be improved. Not very user friendly."
יתרונות: "Choices of movies and music"
חסרונות: "The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes....."
חסרונות: "I arrived 13 hours late, had two extra flights. I was delayed 3 hours first flight, 1.5 hours second flight after watching two flights that I “wasn’t allowed” to be on depart right in front of me at 9 and 10 instead of the 11 that they rebooked me on. Once I landed in Lisbon after the second flight that o wasn’t supposed to take. We missed the connection by 5 minutes and there were many people flying to my same destination. I had to wait 5 hours in Lisbon when I shouldn’t have ever went to Lisbon. I bought a ticket from Newark to Zürich through Porto 10 hours in total. I think TAP overbooked everyone and seated us on purpose. The secondflight was delayed due to “bad weather” and it was perfectly nice outside. Shame on TAP. I’m sure other people are complaining."
חסרונות: "Terrible terrible service in helping with a tight connecting flight, terrible"
חסרונות: "At checkin in Miami, Agent at the counter was utmost arrogant with no customer skills whatsoever, lack of manners, the whole counter operated like some bad dream circus. Luggage fee you learn about at checkin is the cheapest scam ever!"
חסרונות: "Boarding gate too small. Suoer overcrowded"
חסרונות: "1) An extra piece of baggage, using the iPhone TAP, was priced at EUR 65; but, finalizing the purchase, the app tried to charge me EUR 140! Had to go to LIS airport to buy at the right price. 2) Had to pay for my free of charge seats!!!! They changed 4 times!!! a) Having tickets with seat assignments free of charge, had the chosen seats confirmed on e-ticket. b) At airport, 3 days before departure, attendant informed that seats assignment had been erased; she made new seat assignments at worse location; c) On check-in, found that seats were changed again to worse even; now to the back, and “2 in the middle of 4”. d) Had to pay to get my original free of charge seat assignments!!! Had similar situations in all my recent TAP flights. Cannot believe is a system problem! Looks like more a TAP policy to short-change (long time, in my case) customers."
יתרונות: "I was on a 7 hour flight and the TAP airline service was very good. I had requested a vegan meal and they were able to accommodate me with no problem. Also they had a great selection of movies."
חסרונות: "I didn’t like that all the soap dispensers in both bathrooms were empty the whole flight. But good thing for the wet naps they offered and antibacterial I had in my purse."
יתרונות: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
חסרונות: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."
חסרונות: "THE PROBLEM IS THE SAME: WE PAID AN EXTRA CHARGE FOR LUGGAGES, HOWEVER WE HAD A NORMAL TICKET THAT INCLUDED THE PRICE. TRY TO PROVIDE THE MONEY BACK!"
יתרונות: "Anything I liked feels inconsequential."
חסרונות: "My wife and I arrived to the airport for our honeymoon extremely excited. We had been saving for our trip to Italy for months, and we were finally going to get things started. Everything fell apart when we went to check in and we were told that my wife couldn’t use her ticket because she had changed her last name. We were told that there was no way that the name on the ticket could be changed because of TSA regulations. Of course, we were also told that we could have changed the name had we purchased a more expensive ticket. In other words, we were lied to and told the issue was regulation, when really they wouldn’t help us because we couldn’t afford a more expensive ticket. The only help we were given was the pleasure of paying over $1,500 more to get my wife on the flight. I am in the process of trying to get this refunded, but as of now we have paid twice for my wife to fly, and neither ticket has been refunded. We may have accidentally broken a rule, but the only function that rule seems to have is to make us pay twice for the same seat. As of now, I would never fly this airline again, and I would warn everyone away from it. I will update this post if TAP does the right thing by two honeymooners."
יתרונות: "Cabinstaff were friendly and professional"
חסרונות: "Theo lost my luggage the plane was full of dust"
חסרונות: "Boarding difficult for immigration"
חסרונות: "The boarding was delayed"
יתרונות: "Very easy to check in, flight was reasonably priced, and all was very good. My television didn't work, and my friend next to me, couldn't get hers to work. 3 different flight personnel tried to fix, reboot, and to no avail."
יתרונות: "Hot food and real utensils Good entertaining selection Very nice staff"
חסרונות: "Everything went well."
חסרונות: "There is only one unusual thing - the flight attendant was poking me to ask if I wanted food as I was clearly asleep and did not want to be bothered. There were still 90 minutes left till landing. Awkward and unnecessary and why in the world would she do that? Let people rest, please. :-)"
יתרונות: "Plane and comfort"
חסרונות: "Food and entertainment needs to be better. The transfer over to cologne from Portugal was a bit hectic due to customs and we just made it in time for our flight. Need a better system to verify the passports."
יתרונות: "Everything else was excellent."
חסרונות: "There was no entertainment on this flight"
יתרונות: "Good entertainment system"
חסרונות: "Flight crew could have been more polite"
חסרונות: "The lady changed my 11H seat for another seat (29B) when I claim that this is not fear , a man said to me that if I insist in this matter he will not let me in Or flight , for me this was an abuse"
יתרונות: "Some staff were helpful"
חסרונות: "To start off our trip we weren't allowed to get on the plane until an hour after our boarding time. After we were allowed on, the air conditioning was not working and continued to sit on the tarmac not even leaving our terminal for another two hours. Within this two hours there were many elderly people asking for help and one specific gentleman whom was in his late 70s, informed the people around him that he had a pacemaker was pleading to get some air conditioning to the point where 6 people on the airplane were fanning him off. It was 90 degrees in the airplane and we had been sitting in the plane without any help even pleading with the attendents to let the elderly off so they did not pass out. Once we reached the 2 hour mark without any ac the gentleman in his late 70s was beginning to lose consciousness and many people had to call the emergency services, and the crew on flight TP214, tried to tell us everything was fine while the plane was pulling away from the terminal ... as they were giving the man oxygen, even though the elderly gentleman had lost the ability to communicate verbally and was about to pass out. They had to pull the plane back off the tarmac fully delaying us 3 hours in the process making us miss our other two flights. Once we were finally in the air for the 6 hour flight our entertainment system was not working so we were left to twiddle our thumbs for the remainder of the trip. It really ruined what seemed to be an exciting trip and I highly doubt we would ever take TAP Portugal ever again or recommend it to anyone no matter the price."
חסרונות: "Second half of flight was very rough"
יתרונות: "Smooth flight and landing!!"
יתרונות: "very pleasant experience flying TAP. Baggage check was free, and for our international flight we had a top notch entertainment system in seat. Would definitely fly again!"
יתרונות: "The crew was super nice and professional"
חסרונות: "The plan was delayed 2 hours, seats were beyond small."
יתרונות: "Their system updates you with messages on gate changes and times. Staff is very friendly and professional. Planes are clean and seem well maintained."
יתרונות: "Ask persons for veg or non veg snacks before u served please."
יתרונות: "Cabin crew very friendly and helpful. Food very nice -- unusual mix of dishes for airlines!"
חסרונות: "Sandwich served was a bit bleak but it was served with a glass of wine!"
חסרונות: "TAP rebooked on SATA flight to Boston. There was no inflight entertainment for a 7 hr flight! not even one small TV where you could watch. The food was chicken but it came with pork which i cannot eat. Upon arrival to Boston they lost my luggage and did not seemed concerned when i reported it. There were several outfits for family members for a religious holiday in a few days. They promised a call back regarding my luggage but they never called. The number i was given didnt work. I had to call several numbers before i was able to find someone to discuss my luggage with. The lady on the phone told me it was probably because I switched from TAP to SATA. However I didnt choose this change, TAP rebooked me. They could not assure me they would find or call me back. i ended up getting it back 6 days later. without an appology or any kind of compensation."
חסרונות: "I cannot think of anything - our connecting flight was delayed and TAP was incredibly proactive and had a van waiting to rush is over security -overall - fantastic service"
יתרונות: "Very comfortable."
חסרונות: "All was good."
Totally unprofessional crew, lack of empathy and disrespectful responses. Flight got delayed for Mechanical issue for 3 hours got on the runway then back, then disembarked and just waiting with no one explaining anything and missed my connecting due to that.. the crew total lack of professionalism is totally unseen anywhere.
חסרונות: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
יתרונות: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
חסרונות: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
חסרונות: "They charged us extra for set 3 and it is on the back side of a bothersome curtain separating us from 1st class. As the plane took off it flew in our face. Flight attendants took great care of the 8 people up front and offered the rest of the plane the opportunity to buy stuff and drinks."
חסרונות: "Baggage service is not what they advertise had to pay $120 euros for the baggage that’s false advertisement not good"
חסרונות: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
יתרונות: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
יתרונות: "Space between our feet."
חסרונות: "Boarding was approximately 40 minutes late. Food wasn't that good. For breakfast it appeared the crew was running late because the plane was to land within the hour. The crew were passimg the meal quickly and didn't pick up mine or some of the passengers garbage telling us to leave it in front of the seat."
יתרונות: "Flight took off on time. Plane is big and seats are good for people up to 6 feet tall and comfortable fior people up to 220 lbs. Crew was excellent from checking in til landing. I will travel again with Air Europa but I will take a sandwich or two with me just in case pasta is being served. Flight was from Madrid to Miami. On my flight from Miami to Madrid the food (chicken) and everything was excellent. Oct 14 2018"
יתרונות: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
חסרונות: "Not many toilets serving the back of the plane."
חסרונות: "Air Europa is the worst company in the world."
יתרונות: "Great service and food"
חסרונות: "Entertainment system was broken."
חסרונות: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
חסרונות: "Uncomfortable chairs. Long lines because I couldnt do online booking"
יתרונות: "Good seating space."
חסרונות: "Food & drinks are expensive, but we brought our own."
יתרונות: "I was astonished to see a passenger putting nail polish on during the flight and no flight attendant did anything about the awful smell. Additionally, upon landing it is customary for passengers to unbuckle their seatbelts while taxi-not to the gate and standing up before the seatbelt sign has been turned off. The passengers have no regard for safety or rules."
יתרונות: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
חסרונות: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
חסרונות: "The excessive baggage fee"
חסרונות: "Our flight attendant did not smile ONCE! At check in , we had the good fortune to be carrying exceptionally small carryons. However, two passengers had bags that appeared regulation, but apparently were not. These two people were treated like criminals. I’ll never fly Air Europa again."
יתרונות: "The crew was friendly, and the chicken with rice was not amazing but better than average for plane food."
חסרונות: "The plane was not in the best condition, worn seats, many screens not working... Looked like maintenance is not a priority."
חסרונות: "We had to board this plane the old fashion way on the runway carrying your bags and everything. Very uncomfortable and no help. It also was very disappointed to be charged €60 per each piece of luggage returning to Madrid even though they had not charged for the same luggage coming into our destination. The lady at the counter was very cut and dry and was not helpful at all. This was a round trip, no explanation on the overcharged is acceptable. Kayak should warn their customers if luggage charges are going to be added."
חסרונות: "The seats weren't too comfortable. Not all movies that were in the entertainment list in the website were actually in the flight."
יתרונות: "Good service and comfortable flight"
יתרונות: "Modern airplane with proper space between seats"
חסרונות: "Too many babies that were crying all flight"
יתרונות: "I think that good service of a plane should not be paid to watch movies and very uncomfortable watching movie on the phone screen. The WIFI is very expensive and the food looks like hospital"
חסרונות: "I wish all of the above to improve"
יתרונות: "Great flight on business class"
יתרונות: "Didn't care for just one movie choice but I liked the price!"
יתרונות: "The crew was friendly."
חסרונות: "There is not enough space for your feet. You're basically on top of the person next to you. The aircraft was old and had no tv in front of you, no outlets to charge our phones. The food was terrible."
יתרונות: "excellent service, better than expected. flight took off 10 minutes early and arrived 20 minutes early"
חסרונות: "Too cold and unfriendly services"
יתרונות: "Good entertainment and comfort seats"
יתרונות: "Great plane"
חסרונות: "Slow baggage delivery in Barajas"
יתרונות: "Smooth flight"
חסרונות: "Air temperature inside too hot."
יתרונות: "The flight itself was comfortable. The Airbus planes are fantastic."
חסרונות: "I was squeezed in the middle of a row. If I was able to check in ahead of time I would choose a better place to start with. The check in just didn't work!"
חסרונות: "The flight was cancelled"
חסרונות: "No teníannTV!!"
יתרונות: "Well maintained aircraft"
חסרונות: "Crowded seats"
חסרונות: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
יתרונות: "Almost everything was perfect except.....look my other coment"
חסרונות: "Pasangers were not able to use properly the enterteiment center for more than 30 minutes before landing . we could not use the headphones either for a very long time after taking off. The crew said it will interfiere with the process of reaching the 36,000 feet, "altura de crucero". The answer was not convincing."
יתרונות: "The movies were good."
חסרונות: "The breakfast was horrible. Just bread and yogurt while firat class got sausages. The flight to madrid was 3 hours late that those with kayovers were scared of missing flights. Inefficient and unprofessional."
חסרונות: "No free entertainmnet"
חסרונות: "My flight was delayed"
יתרונות: "I got to where I was going."
חסרונות: "We paid to have our seats upgraded, only to find out at check in my husband and I had been assigned different seats and not seated together. When we boarded and realized the plane was half empty we shrugged our shoulders. Why? Airlines have become so greedy, I am sure if they could charge for seat belts and toilets they would. Airplanes have become glorified city buses."
יתרונות: "Good flight"
חסרונות: "My wife required wheelchair. No one at entrance of airport to help us. Air Europe booth directed us upstairs to gate. It was wrong information. We had to go back downstairs my wife pushing cart with her cane. Also we did not know that we had to pay for extra bags. There was no fees coming so I assumed there was none going back. $120 euros for 2 bags. Almost as much as the flight. I had no choice but to 120 euros without warning"
חסרונות: "Have to pay if you want a juice or coffee. In order to aboard to plane you have to take a bus first and drop to you at front of airplane taking a lot of time in order to aboard."
יתרונות: "I paid $750 roundtrip to FRANKFURT and was really impressed with the flight. Being fed twice and how good it was since I have heard air Europa is like spirit airlines for Europe. Would suggest"