Very comfortable for this kind of airplane : Canadian bombardier
Boarding in the heat was not pleasant
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.
Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.
צוות מצויין , עמידה טובה בזמנים , מטוס נוח ונקי , האוכל (סנדוויץ' יבש עם גבנ"צ) לא כ"כ - אם כי לא ציפינו כלל לכיבוד . פעם היו מסכים עם סרטים לבחירה , לא ?
Long delay, lack of space at the seats (not comfortable).
We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.
Expect Full aircraft in economy
חסרונות: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
חסרונות: "There is no space for legs. The food quality is poor. No entertainment at all"
חסרונות: "The airport was a bit tough to navigate, and the baggage drop area didn’t open until about 50 minutes before the gate closes, so the ticket says."
יתרונות: "The crew was nice, and the flight was quick and painless."
חסרונות: "The seats didn’t recline so it was a bit uncomfortable"
חסרונות: "Everything. We waited an hour in the plane to take off and another hour when we landed to exit the plane. And then our luggage never arrived"
יתרונות: "Low cost, no complimentary food and no entertaiment"
חסרונות: "I could not take the trolies on board."
יתרונות: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
חסרונות: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
חסרונות: "My luggage box has been destroyed and now I have to deal this task with easyJet"
חסרונות: "Late so missed a train connection so made the flight actually very expensive."
חסרונות: "Flight! Left almost 50min late. No service on board, fasten seat belt light on the whole time so no toilet. No turbulence en route."
יתרונות: "Kept informed about delay"
חסרונות: "The plane was delayed 3 hours so booked another flight with another airline"
יתרונות: "A much better return trip than the one going out so overall we were very happy."
חסרונות: "Delayed again. I do accept that most of the time delays are out of the control of the airline but it still detracts from the holiday. One drunk on the plane is still one too many, especially when they fall into you as the one on our flight did to me."
יתרונות: "Staff and flight was excellent no complaints"
חסרונות: "Flight was delayed by 2 and half hrs and staff at the gates where really unhelpful when asking about information. It seemed forever getting on the plane from gate . We were waiting inbetween boarding gates and getting on the bus in small room with no room to move and still pushing more people into the room. Really unhappy."
חסרונות: "Inefficient from check in to deplaning"
יתרונות: "Staff were friendly"
חסרונות: "Big delay in departures"
חסרונות: "The planes Easyjet rent for the old Air Berlin routes are awful. Really tiny legroom, horrible florescent lights, and taking 45mins to board. Fly Swiss instead!"
יתרונות: "Helpful staff"
חסרונות: "At first we had no seats as the plane was one row shorter than the one booked, so we had to wait. It turned out there were 3 free seats on the back row so my son could have a window seat for his 2nd time in the air."
חסרונות: "The name was wrong on the ticket and did not match the passport and we almost missed our flight having to wander all over the Zürich airport trying to figure out where to change the name on the ticket. The whole process was very disorganized and they charged me over Fr.100 to just change the name. They we’re not changing the sheets only the name. Very unprofessional"
יתרונות: "the Entertainment was great idea"
חסרונות: "- The chair cant change his position - you need to deliver some regular water it was missing"
יתרונות: "The flight was fine and safe"
חסרונות: "The flight hour since we spent time in the small unconvinient airport. If the flight was one hour later i would be able to sleep in zh and come with the train"
חסרונות: "While clearly my lack of attention to detail, I do not mind Heathrow / city / Gatwick, so when I saw a deal I took it. On my return flight I discover that it is to London Luton, and not one of the 3 ACTUAL Airports in London."
חסרונות: "I was charged for my carry on luggage from the UK to Israel, despite the fact that this was the same bag that I boarded the first leg from Israel to the UK. Secondly, many of the other passengers had several bags, bigger bags, prams, hat cases, etc. I felt that i was chosen at random, and that the rule is not applied equally."
יתרונות: "Nothing much"
חסרונות: "Zero customer service"
חסרונות: "Not enough space in the overhead bins"
יתרונות: "The plane is new and clean and the crew really do try their best. How they manage to stay calm and professional with all that's going on around them is excellent."
חסרונות: "No entertainment. Maximum seats are crammed into the aircraft leaving very little room. Seats can't be reclined."
חסרונות: "Boarding process was chaotic. One staff trying to do the boarding as well as arrival!"
יתרונות: "Geound and cabin crew were nice"
חסרונות: "Boarding with no system. SB were confused where to go. They disnt use the signs for sb boarders. They boarded sb families SA all together. So sb were stuck behind the large families. Long long wait till bus arrives. They pushed everyone in a hallway. About 40-35 min wait in the AC. Flight was short and ok. But getting to the point to fly was seriously long."
יתרונות: "Shame !!!!"
חסרונות: "A humiliating flight experience. Even though we paid for seating on the plane, we also paid for luggage. We arrived with 2 standard trolleys and before boarding the plane they forced us to send them. It did not help that I explained that in the suitcases there were things we needed for flying, valuables, and fragile objects. The crew member was rude and forced us to pull out our belongings: a laptop, a professional camera with a big lens, two books, two porcelain items we bought and we were afraid to send in the big suitcase, two bottles of drinks and two sandwiches. Passports and wallets. I begged the crewman to let me go with at least one suitcase, but he replied rudely that he did not care !!! There was a lot of room on the plane, in the cells. The crew agreed with me. They tried to help and brought me an orange garbage bag so I could put all my belongings in it ... really humiliating !!!"
יתרונות: "Digital boarding pass on mobile from the app (my 1st time using) and using the app to check-in, amazing!"
חסרונות: "Nothing too negative to report! Pretty good overall"
יתרונות: "No problems"
חסרונות: "Not enough legroom"
חסרונות: "Over one and half hour delay meant I had missed last train to Victoria and instead had to wait a further 40min for a slow train to Kings Cross. If on time i would have been home by 12am latest. Instead got home at 3.30am. Unacceptable for Easy jet not to take much responsibility of this massive inconvinece"
יתרונות: "The crew smiled."
חסרונות: "Cramped seats, delayed takeoff, ticket price."
יתרונות: "There was not one thing I liked from the flight, everything was poor"
חסרונות: "From the flight attendance to the plane everything was terrible"
יתרונות: "Great value for money"
יתרונות: "Crew seems to do the maximum to make you feel comfortable, Overall experience is ok"
חסרונות: "Sitting in front row made ys suffer the all flight from noise and very bar smell from kitchen and toilet Boarding the aircraft started few mintues after deparure original time (40 min delay to take off)"
חסרונות: "Terrible costurmer service"
יתרונות: "The crew was nice, we had female pilots Easy boarding New aircraft (relatively)"
חסרונות: "I don't mind paying for the food and beverages, just wish I had wider options"
יתרונות: "Good timing"
חסרונות: "The pilot kept refering to Tel Aviv air port as Jaffa airport, made me feel unconportable."
יתרונות: "The service in the same day I bought the tickets was great. Extended my trip in 1 day with no additional cost."
חסרונות: "The cost of luggage is ridiculous and evan once i was told that doing ut throgh the website wil cost me much less (reasonable 30€) i didnt find how i could do it. anded up paying x3 fir the luggage making all that low-cost pretty expensive all together. I dont like being hoaxed."
חסרונות: "The chairs are not comfortable"
חסרונות: "The trolley I came with to UK was fine, but back to tlv they decided to charge me 45 pounds"
יתרונות: "On time. Boarding was smooth, seat was comfortable, pilot pointed out interesting landmarks."
חסרונות: "Not easyJet's fault of course, but the immigration at Tel Aviv airport was an absolute mess. It took over an hour to be processed and there was no order in the queue. At one point a scuffle broke out between some people in the queue and another time the lady next to me fainted. There was no one managing the queues. This is not easyJet's fault, but the fault of the Israeli immigration service, but perhaps easyJet could make representation on behalf of passengers to the Israeli immigration people."
יתרונות: "The air craft the staff are bed they charg 45£ because they do not alow cumputer and trooly and the lady act very agresivly IT WILL BE MY FIRST AND LAST TIME WITH THAT AIRLINER EVEN IF I NEED TO PAY DOUBLE! !!"
יתרונות: "Flight stood on time"
חסרונות: "Bad web site, it misleaded me so I had to add 44 per each bug in the check in desk."
יתרונות: "Before I boarded the plane, I thought the low price was worth it, but I changed my mind after I boarded. But I did like that the crew was courteous. The food looked tasty, but I wasn't hungry so I didn't try it."
חסרונות: "The horrible, horrible seats. If the fact that you couldn't recline the seat wasn't bad enough, the seat itself was poorly cushioned, and the ergonomics was so bad, I actually left the plane LITERALLY IN PAIN. I'd like to note I'm a young man with no back problems."
חסרונות: "They took the maximum fee for the baggage , and added some more fee since I paid with master card , without an explanation. They say that the fee for baggage depends on the rout of the flight or something like that , so from what I understand it means that the far the destination the more you pay. But my flight took only 4 hours which is not that much. So, practically they can take the maximum fee for any flight since they don't have a logical reason for that , it is practically random. I had to add 83 euros for ONE suitcase , that makes the tickets expensive and not cheap . If I knew that this would be the price I would definitely order other company. I would prefer to know ahead how much I need to add for baggage. But of course they won't tell you."
יתרונות: "Boarding was quick"
חסרונות: "Couldn't lay back my chair"
חסרונות: "Firstly, their baggage policy apparently changed all of a sudden. When I flew with them just 4 days earlier FROM Tel Aviv, I was allowed to board with both a carry on and a hand bag, as I usually do with other international carriers and flights. With the return flight, however, you needed to pay for a service called "speedy board" to allow it. So, at the gate, they've told everyone to squeeze all their belongings into a single carry-on item, regardless of the weight and volume. They wouldn't even allow me to carry my DSLR camera separately, even though international flight regulations regard photography equipment as a separate item you're allowed to board with. After this craziness, all passengers were cramped in a hall between the terminal gate and the boarding gate. We waited there for an hour, and it was hot, humid and dense, with no chairs. Only 5-10 minutes before the scheduled departure, they started boarding passengers on the plane, what caused a 50 minutes delay in the take-off. Bottom line: Poor boarding conditions and vague baggage policy."
חסרונות: "They wanted to charge me for water in Euros, though the flight left from Istanbul and I only had Turkish lira with me. So we tried credit card, but credit card machine didn't work on any of my three cards. So they kindly brought me a free cup of water after all."
יתרונות: "We landed without crashing"
חסרונות: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
יתרונות: "Crew amazing .. seats not comfortable"
חסרונות: "Delayed boarding .."
יתרונות: "On time"
חסרונות: "Food abd more comfort flight"
יתרונות: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived early and the airplane had availabilt"
חסרונות: "We arrived very early to make the check in, however the guy was so bad and umpolite. Talking in bad way and aggressive like he had a bad day. Worse part when we realize that he gave to me and my family the worse place in the airplane (last line) even we arrived very early and the airplane had ava"
חסרונות: "I was traveling with sports equipment and tried to pay for it online. I could not find a place to buy extra lugggage for sports only normal luggage, so I had 20kg. Then I was told at the airport I had to pay 100 chf extra for my surfboard. Don’t make the website difficult to use and then charge me extra. It feels dishonest."
יתרונות: "Easy smooth boarding. Peaceful flight."
חסרונות: "But confusing arrangement of ‘international ‘ and ‘domestic buses at the airport"
יתרונות: "The flight was on time."
חסרונות: "Gate was in a new addition to the SAW AIRPORT. Far from cafes and shops. After deboarding from the plane, it was a bit unclear whether to board a bus or walk into the International Terminal. Perhaps more frequent flyers are familiar with this routine, but signage would assist new passengers."
חסרונות: "Very bad experience overall"
יתרונות: "The plan arrived on time and landed on schedule. It was clean and there were no issues on this very short flight."
חסרונות: "Not bad"
חסרונות: "They lost several passengers’ luggage including mine."
יתרונות: "was not full so had some space"
חסרונות: "that i can change my seat in advance, they put you in a middle seat, they leave late in one hour without any excuse, very old junky plane"
חסרונות: "Discomfort, very small airplane for a 4 hours trip. Crew is angry and rude. Food is expensive and not tatsy."
חסרונות: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
יתרונות: "On schedule"
חסרונות: "No drinks offered"
יתרונות: "good crew."
חסרונות: "very not comfortable chairs"
יתרונות: "You get what you pay for, nothing more and nothing less."
חסרונות: "Almost on every other airline you can check using the self-check-in computers at the airport; on Pegasus you can't, which caused unnecessary queues at the check-in desks (both there and back)."
יתרונות: "Not worse than any other low cost airline. planes are new and cabin personal was friendly."
חסרונות: "Boarding was delayed due to delay of other plane. Cabin was really hot"
יתרונות: "Easy check-in and boarding."
חסרונות: "I've never seen so many young children on a plane. There must have been one child for every one adult. Worst of all, their parents didn't even attempt to make them behave themselves. And the crew just let the kids run up and down the aisles and climb on seats. What ever happened to "please remain seated with your seat belts fastened"? Additionally, when I checked in, I asked for a window seat, the agent nodded, and when I got on the plane I found I was stuck in a middle seat. It was the longest two hours of my life."
יתרונות: "Way and take two taxi Please write in the mail In big laters the terminal"
יתרונות: "Fast boarding on time departure nice crew"
חסרונות: "really narrow seats no options to lower the back of the seat Water cost money no TV"
יתרונות: "Firstly, Overbuggage limits were put into practice with a mindset of just to f* the customers and consequently almost every single passenger has to end up paying at such overated fees that were equal to a level of a business ticket of any well known first class airline company.I , myself, had to pay 450£ in total for the ticket , just because of 34 kg of a luggage weight though 20 kg of this amount was included in the ticket. Sirs, if you really will only take this complaint as just to watch and say that this was a company policy then i will definetly never choose your services either again.Also, from the bottom of my heart, i will never feel tired to share and spead around this nasty experience of mine on each and every social media occasion , when i will have a word to say. Within only one flight on that day ,the total buggage revenue of the company was equal to a sum of 23,000 £ in total, despite the plane was ridiculously abit bigger than a small box. Sirs, Pls rethink over what i said. This is far beyond to accept and fit into any int'l trade rules.17£ fee for 1 kg !?? Best Regards"
יתרונות: "The seats are comfortable and there was enough place in the overhead bins"
חסרונות: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
יתרונות: "The seats were not too tight and the food is not extensively expensive"
חסרונות: "No Internet access at Istanbul airport which isahugh issue nowadays!"
יתרונות: "Absolutely nothing"
חסרונות: "Bad customer support, unwillingness to correct an error in the first name appearing on one of the tickets. This forced us to cancel all 5 tickets and purchase tickets for a different airline at 4 times the cost."
חסרונות: "The seats were very tight. The crew at the airport was terrible. The security staff didnt know english. The bis to the plane was crammed which was quite dangerous"
יתרונות: "They canceled the flight 1 earlier than its time, and refused to refund. Instead asked the passengers to come tomorrow next time. What about the connections? All lost, or canceled other flights."
יתרונות: "Flight was on time and luggage arrived. No problems!"
חסרונות: "We didn't get a glass of water. Shame on you"
יתרונות: "No problems at all, everything was OK and most important, on time"
חסרונות: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
יתרונות: "it's fine. It gets you from point A to point B."
חסרונות: "It's almost outrageous that they don't give water."
יתרונות: "generally the boarding and crew were acceptable."
חסרונות: "A week before my flight, the flight changed and I was emailed. It had me arriving in Istanbul 2 hours later. They essentially changed my flight to another flight. And then Pegasus Plus frequent flyer never recognizes my PNR number when I try to get credit for my flights. I have flown 6 segments with them and none of the flights are recognized. When I try to do live chat, it only accept Turkish language. I am very disappointed in this airline's pre and post flight services."
יתרונות: "Seating is comfortable enough with sufficient leg space."
חסרונות: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
חסרונות: "I was stopped at both airports for not having my ticket in the system although I checked-in in advance and paid extra for seating; it was very stressful and uncomfortable"
יתרונות: "I never made this trip due to Pegasus delays - see above"
יתרונות: "They got me to my destination... eventually"
חסרונות: "Oh, boy. First, this flight was super late and they wouldn't admit it. I went to the gate at boarding time, and the staff rudely pushed me away, saying I misunderstood the gate number. I double checked, and no, that was indeed the right gate. This lasted until the airport announced the final boarding call for my flight, and people started lining up.Then the staff had to admit that this was the right gate and the plane was just late. We didn't start boarding until way after the announced time (which they didn't bother to update on the screen until it passed. Extraordinarily disorganized. Second, the flight crew was loud and kept the lights turned way up on an overnight flight. Everyone around me was trying to sleep, and they were woken up by the crew yelling "DO YOU WANT COFFEE?" 5 rows away. Even when they finally dimmed the lights 3 hours into the flight, they kept the Tv's on, so the flashing advertisements prevented me from sleeping restfully. Third, you have to pay for coffee and tea. Who does this? They also begin their flight with loud, obnoxious music that jolts everyone awake (see above for this being an overnight flight). Overall, only choose this airline if you're okay with being kept forcibly awake and you don't mind the flight being late. Oh, and you have 2 euros to pay for simple tea."
חסרונות: "The flight was delayed and that's normal for them I guess .. worst cabin crew ever."
יתרונות: "Plane is ok, clean, good condition"
חסרונות: "Almost no service. Cheak in took 2 hours!"
חסרונות: "The problems began around 2 am on 12-July at the Dubai airport. Our flight, originally scheduled for 4:20 am, was delayed until 6am. I attempted to inquire with the Pegasus staff about the flight delay, and what this would mean for my connection, but no staff were even available at the airport (all check-in activities etc were handled by airport staff). Even after the flight got delayed again until 7am, there were no Pegasus staff available to speak with. The Dubai airport staff assured me that someone was on their way to speak with the passengers, and that since our connecting flights were also on Pegasus, they would be sure to hold the flights for us. We were told that we would definitely make our connections. When we asked about the reason for the delay and to speak with a Pegasus staff member, we were told by airport staff that the Pegasus team had been called repeatedly and nobody was picking up the phone. There was a supervisor that was somewhere in the airport, and they had been told that she would be coming to the information desk to speak with passengers, but I waited for 2 hours for her and she never showed up. We were given no information on why the flight was delayed and what the plan was for our connections. Even at the gate there was not a single Pegasus staff member to assist us. We finally arrived in Istanbul and were directed to the transfer desk, where the Pegasus staff were rude, physically forceful (pushing and shoving), and could not communicate in English. The entire situation was extremely upsetting. Nobody was apologizing for the misinformation or lack of accountability. Nobody simply said, "I'm sorry." I was continuously shouted at in Turkish, I was pushed by Pegasus staff. I was simply trying to find out if my flight had left and if I could be rebooked on another flight. They were insistent that there was one flight a day and they could not book me on an alternative airline. For me, this meant that I missed an important meeting in Germany that afternoon, and that I had to forfeit money that I had put down for a hotel in Hamburg (Euros 124). They told everyone that the flights had left and that we should go upstairs to the hotel desk. However, even to do this, I was forced to purchase a visa (USD 30) to go through passport control. Pegagus has not reimbursed me for these expenses, despite emails, speaking to a supervisor at the Istanbul airport, and filing a complaint in the portal online. Again, at the hotel transfer desk, the staff was rude and unhelpful. We were treated like animals to be herded, and not like humans. Needless to say, I will never be flying with Pegasus again, and I will not be recommending it to anyone. The treatment of paying customers was horrible, and the service was terrible."
חסרונות: "not direct flight"