The food should be improved, it didn’t taste as good as expected. Tea/coffee should be served after food otherwise by the time we finish our food the tea/coffee is cold.
Knowing the menu and meal timing on the in flight screen would have been nice. There was some instructions for getting the menu; but it required wifi and other steps that did not work on first attempt. Just make it simple. Like how you show flight information for the plane. Just show Estimated meal serving start and menu. Nothing fancy, just simple and direct. Why all the wifi business? I apprecieated seeing the maghrib, etc salaat timing on the screen. That was very useful.
יתרונות: "Great seat with extra legroom, very attentive cabin crew."
חסרונות: "Great flight back to the UK, flight crew were very pleasant and attentive."
חסרונות: "Charged me 30 for allegedly overweight suitcase. The they proceed to lose it."
חסרונות: "The seat recliners didn't work for 3 of our seats. The buttons were so hard and were not functional. 2 of the crew members were NOT welcoming while others were. Not expected from Emirates."
יתרונות: "The overall trip was amazing"
חסרונות: "Emirates didn't allow me to get onto the plane with my 7 lb carry on because of weight issues in the plane. After bargaining few minutes, they were not convinced and only let me get onto the plane with my backpack."
יתרונות: "Neat and clean. People at Newark airport"
חסרונות: "Service of air host. Attitude of people at Dubai airport"
חסרונות: "Birmingham airport departure lounges is too small to comfortably"
חסרונות: "seat was ok staff are very rude food was poor and cold on first flight"
יתרונות: "Efficient and good actually good for airline food"
חסרונות: "Electronic equipment a bit out dated and below standard"
יתרונות: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
חסרונות: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
יתרונות: "Hospitality , service and food."
יתרונות: "Usual overall great service."
חסרונות: "They were stingy with the beverages. No sodas until 2/3 way through the flight, and small, infrequent cups of water, all while running an “ad” telling me to stay hydrated."
יתרונות: "On board crew personable and trying to do a good job. No one on the ground seems to have a clue."
חסרונות: "Boarding is shambolic - no signs, no announcements, no disciplined queuing system. Business class sears old-fashioned, not horizontal, uncomfortable. Impossible to get to first class lounge until the Emirates desk opens (we had a 5-hour wait before we could go to security as we couldn’t go through until the desk opened to take checked luggage. They appear unfamiliar with boarding passes on the phone - wanted paper ones."
חסרונות: "Despite me telling the crew a number of times that he temperature was FAR too low, no change was made. Now I am not a first time flyer and I know flights can get cold. I had a sweatshirt, socks, shoes, two blankets wrapped and it was still cold to the point that I put the blanket over my head. When I looked around the flight almost every single person was completely wrapped in blankets and had hoods, sarees, and scarves wrapped around their heads. I had my 1 year old infant who already had a head cold that I feel was worsened by the cold dry air. I spent my first few days in Kolkata pretty sick. I know the cold air doesn’t cause the illness but it certainly worsened any stuffy nose I had into a full blown cold and chest congestion. I was VERY upset by the discomfort on this flight especially after having a wonderful flight with Emirates from New York to Dubai. I really felt like the crew did not care despite clear discomfort the passengers were feeling. It was incredible how visible the discomfort was yet nothing was done to fix the temperature. The freezing cold air kept blowing right on everyone theoughout the flight."
יתרונות: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
חסרונות: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
חסרונות: "Upon arrival at the final destination, I couldn’t find one of my 2 checked baggages, asked the emirates ground staff and i was told that they were unable to track the bag and not sure if it was loaded on to the aircraft at the origin airport or lost in transit. Lost my wedding suite and fiancé ‘s wedding gown and plenty other wedding things."
חסרונות: "The flight attendances were rude. Lot of mosquitoes inside the aircraft. Mosquitoes were every where. The aircraft were dirty and did not clean. under the seat trash, passenger food table was dirty, I had to ask crew member for napkin to clean. I would not recommend any one to take emirates. certainly i would not fly emirates again."
יתרונות: "Nice new Boeing 737 with great movie choices."
חסרונות: "Boarding in Phuket was late and disorganized. The walk from arrival gate to baggage claim was over 1 km. Meal service ran out of chicken (but had vegetarian)."
יתרונות: "Typical standard up to expectations Emirates flight overall."
חסרונות: "Delay at taxi while arrival. 20min waiting time at DXB for the arrival taxi."
יתרונות: "Very clean. New fixtures nice screen"
חסרונות: "The attendant at the counter gave us 2 very bad seats together but did not indicate no tray table . was no problem because on the plane we switched."
חסרונות: "I understand that the cabin crew’s job focus is not to serve drinks and food to passengers. However, I would’ve expected well-mannered employees from Emirates. I was on an aisle seat, a steward bumped on my arm quite roughly and he merely continued walking. Not even a word was said."
יתרונות: "Most of the crew was nice and accommodating"
חסרונות: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
יתרונות: "Emirates is an airline that knows how to pay attention to the details. Amazing airline."
חסרונות: "The ground few in Phuket - specifically the check-in desk did not uphold the standards of Emirates. I felt like I was too much of a bother for them."
יתרונות: "Just the screen with full information of flight"
חסרונות: "I don't the flight because it was connected flight so it was very bad service and not comfort for seating and when I try to parent the online boarding mine is issued my wife cannot issued because there online technical problem"
חסרונות: "Didn't have a good experience in Kenya, not with flight but at the airport. Went through hell. They need to improve on their customer service. I am quite sure I am entitled to bring whatever I want as long as it's legal . But there's lots of corruption and they will mess up your reputation. But at the end of the day they want me to bribe them. I was Really upset."
יתרונות: "Entertainment is good"
חסרונות: "Flight was good"
יתרונות: "Good entertainment"
חסרונות: "Stawardess took too long to collect trays after we had eaten.at least two hours."
יתרונות: "After my request for vegan was apparently not put through, the crew bent over backward to find food for me - even giving up one of the crew members vegetarian meals. They even made the effort to notify the next leg of my trip (even tho that effort failed.)"
חסרונות: "My request for vegan food was lost."
חסרונות: "Despite booking wheelchair assistance throughout, my parents did not get that benefit."
יתרונות: "Overall satisfactory"
חסרונות: "Time taken to Debord at Mumbai"
יתרונות: "I like the food , yummy"
חסרונות: "I was in window seat. When serving food and beverages crew didn't give much concern."
יתרונות: "Fantastic!!! Plane had a number of empty seats. Seemed to be a very quick flight."
יתרונות: "Overall Emirates airlines is the best"
יתרונות: "it was a very nice experience. The leg room was good for economy. If one is comfortable they then enjoy all the accoutrements . food was good, entertainment, and staff was very good. there's always one when asked for help with a question would be every helpful all in all nicely done"
יתרונות: "Even a coach seat on emirates seems luxurious in comparison to most airlines. Inflight entertainment works and very well setup. Universal power plug plus usa style plugs USB plug."
חסרונות: "Meal was good for this 40 minute flight but could be a little better. Drink service was simply coffee and water."
יתרונות: "Very nice service"
חסרונות: "The complimentary food coupons don't clearly mention what is covered and not and it is a hassle to figure out with airport vendors on what the meal means when there are a lot of options. If the voucher also has a dollar value it will make it easier to know. The Indian restaurants at Gates C should be taken off this list. They were rude and generally left a bad taste in the mouth."
חסרונות: "19H i guess, window seat's screen was not working"
חסרונות: "Had a tough time to get a replacement ticket."
יתרונות: "Food , entertainment"
חסרונות: "Seats very compact"
חסרונות: "Flight was old. Late departure due to weather and missed connection at Dubai. Agents issued a boarding pass for the next flight after 6 hours. On the gate I was told that my boarding pass is not valid as some other emirates agent marked me as no show for the missed connection, effectively cancelling my ticket. Some how got the new boarding pass 30 mins before departure. Obviously Emirates could not load my checked in luggage since there was only 30 mins left and preferred not to tell me also. Missed the luggage and had to spend 1 hour waiting near the belt and another hour filling up the complaint. Horrible flight."
יתרונות: "That i landed"
חסרונות: "No snack and a drink when you get on the plane. Straight to lunch and the food is less than mediocre. I asked for water several times and never got it. The seats are extremely uncomfortable. The head rest is supposed to help but really you just end up sitting awkwardly with back spasms."
יתרונות: "Great cabin staff. Ground staff was very helpful with my seat changes. I will fly Emirates again."
יתרונות: "Excellent airline"
Flight is always late :-(
Excellent service. departed on time, and arrived ahead of schedule. The whole restrictions around no food/drink is a bit weird even with Covid. Also, no mobiles and iPad use during takeoff and landing is very 2006!
יתרונות: "crew was efficient and friendly"
חסרונות: "For a 1 hour flight from Chiang Mai to Bangkok, they served a delicious meal and hot beverages. Great seats in business class. Nice Thai lounge in Chiang Mai airport. Would definitely fly Thai Airlines again!"
חסרונות: "Staff tried to accommodate my vegetarian requirements but with limited success."
יתרונות: "Crew good. Seat better than airbus seats!"
חסרונות: "We were impressed that they served food"
יתרונות: "The Crew was amazing compare to the past. Very active with excellent service mind."
חסרונות: "Just keep the level of service mind like yesterday on flight then Thai Airways will come back again."
חסרונות: "Delayed, lack of information, uncomfortable seats"
יתרונות: "787 Dreamliner"
חסרונות: "Boarding organization could be better."
יתרונות: "The seats were super comfortable and they had lots of new movies and tv shows for entertainment. Free alcoholic bevies too!"
חסרונות: "No veggie food on board :("
יתרונות: "On time departure, big plane so window/aisle available with 2/4/2 seating"
חסרונות: "Not sure what the snack was, ancient entertainment system."
חסרונות: "Nothing I wish American domestic flights were as nice as Thai’s!!!"
חסרונות: "Thai food instead of Nepalese Curry. Thai food is the best."
יתרונות: "Crew were all very amazing and the seat are great"
חסרונות: "This is my first time to travel thru Thai airways and it was a very nice experience."
יתרונות: "Food service on a one hour flight."
יתרונות: "Polite staff, safe environment."
חסרונות: "Flight was slightly delayed and took off late."
יתרונות: "They were very hospitable, and although it was a short flight, they fed us a warm snack. Very kind!"
יתרונות: "That we arrived"
חסרונות: "Late start, messy boarding, late arrival, got water spashed in mu face and the attendant didn't even apologize, full buses to go to the terminal an long wait for luggage. Quite poor. Also no entertainment, but that's usual on this flight."
יתרונות: "The crew were lovely and polite"
יתרונות: "Quick flight with food service and entertainment"
יתרונות: "The flight was smooth and quick. The meals were delicious too"
חסרונות: "Long time getting through Frankfurt airport security"
יתרונות: "Quite quick -clean aircraft"
חסרונות: "Terrible entertainment options"
יתרונות: "All good except Manila Airport"
חסרונות: "NAIA Airport Imigration"
חסרונות: "Bus gate on arrival"
חסרונות: "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
יתרונות: "Just like on previous domestic flight experience, I love how Thai Airways is able to promote and provide for customer comfort and service on such short flights - something that US airlines are so incapable of providing. Not only was the A350 comfortable and spacious, the fact that they also served a meal on such a short flight is so much appreciated."
יתרונות: "Quick loading"
חסרונות: "Late luggage to the carousel by over an hour"
יתרונות: "Four delays. 3 hours late. Rough landing."
חסרונות: "Crew was polite."
חסרונות: "Customer service was great !"
יתרונות: "Baggage did not make connection to Phuket."
יתרונות: "Check in staff were very nice"
יתרונות: "Always a pleasant experience on this airline."
חסרונות: "Lack of individual overhead air vent controls. I am hot natured and have noticed that a lot of Asian airlines do not have this feature. KE is the Worst - Thai is “okay”"
יתרונות: "Crew friendly"
חסרונות: "Poor food and boarding"
יתרונות: "Thai Airways is a great airline - very comfortable, haven't had an issue with delays as with other airlines within Thailand."
יתרונות: "Accommodation and food"
יתרונות: "I really love Thai Air business class internal flights. Great seat layout like the long haul privacy. Thai Air staff always excellent and even on this 70 min flight they serve a hot Thai meal rather than cop out with sarnies. Also was llucky on the flight down to HKt was on a brand new Dreamliner, I think they were testing. Wow! Multi coloured calming lighting and no window blinds ! 5heh work electinically like polarised glasses! What next! Highly recommend Thai Air for business class."
יתרונות: "did not like anything"
חסרונות: "the economy was very tight & crammed - worse than a low cost airline. the entertainment screens were very old and had poor resolution, the food was of very poor quality."
יתרונות: "Clean, easy, and relatively efficient."
חסרונות: "It exceeded expectations for an internal domestic flight. We didn't use any entertainment facility on this short flight."
יתרונות: "Absolutely great"
יתרונות: "When boarding finally happened, it went quickly and efficiently."
חסרונות: "We were delayed over an hour on our flight from Chiang Mai to Bangkok. There were no headphones for in-flight entertainment, so you could see it but not hear anything!"
יתרונות: "Everything was great(:"
חסרונות: "No massage on board, LOL"
חסרונות: "Chiang Mai lounge worn-out. Staff nonexistent. No alcohol. Snacks economy quality.Delay 30 minutes, no explanation given. No alcohol served on domestic flights in business? Seriously? Meal no choice. Entertainment nonexistent. Airshow only. The seats look like a 70s Sci Fi B movie set. In recline I kept kicking the seat in front of me. This was all on a one hour and ten minute flight. I'll never fly them long haul."
יתרונות: "Flight was ok, apart from being late, flight attendants were nice telling me where to go once I'd got my luggage"
חסרונות: "My 1-hour flight was delayed about 45 mins, and I had a 'connecting' flight in Bangkok. Made it just in time but I literally had to sprint to the gate to make it. Though that speaks more about the inefficient Bangkok airport"
יתרונות: "Space and treatment like a human being."
חסרונות: "The plane was about 20-30 minutes late taking off. Fortunately, I still made my connecting flight."
יתרונות: "In an exit row seat, so plenty of space and the crew were very friendly."
יתרונות: "Everything was fine once I was on the plane."
חסרונות: "Flight delayed."
A service that reflects swiss excellence, which isn't this.
יתרונות: "The crew was great"
יתרונות: "Taking off on time. Good service and helpful from all the stuff."
חסרונות: "Keep it like that"
יתרונות: "Crew was amazing. Good food. Comfortable seats"
חסרונות: "Music options along with the movies"
יתרונות: "Nice and attentive crew Big a330 plane with great business class"
יתרונות: "The transfer after the flight was very helpful."
חסרונות: "Entertainment was absent."
יתרונות: "Crews was very good and helpful."
חסרונות: "I have to pay $100 at the airport for my second bag, which was a total surprised to me. Because when the question of how many check bag came up and I put in 2. There should be a warning come up that it will be extra charges for the second bag."
יתרונות: "Service was slow, but fine."
חסרונות: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
יתרונות: "Fast boarding"
חסרונות: "The food is the worst there is"
יתרונות: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
יתרונות: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
יתרונות: "TV screens and movies. Food was great."
יתרונות: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
חסרונות: "Swiss would not let me get off at Zurich tonavoid a 6 hour layover. After the layover the flight was delayed to Malone’s a, causing me to miss my bus and making a total of 24 hours travel time. Disgusting mz"
חסרונות: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
יתרונות: "Good breakfast"
חסרונות: "Bad seat, just an economy seat"
חסרונות: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
יתרונות: "Short flight and they handed out chocolate"
חסרונות: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
יתרונות: "The new plane with private screens"
יתרונות: "The crew did all they can \The Swiss Airlines lounge was superb"
חסרונות: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
חסרונות: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."
יתרונות: "Smooth flight"
חסרונות: "Ordered kosher and did not get it"
חסרונות: "space at my feet"
יתרונות: "The flight left on time and arrived a bit early."
חסרונות: "Everything was fine"
יתרונות: "Nice plane, organized food and boarding."
חסרונות: "Nothing really"
חסרונות: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
יתרונות: "Crew; polite helpful and professional."
חסרונות: "Seating, and the pre booking process. The cost of endless add for a decent flight. Ex. buy a ticket but you didnt buy a seat, luggage, meals, wifi,"
חסרונות: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
יתרונות: "Boarding and cabin crew were excellent."
חסרונות: "Seats were too tight and squeezed."
יתרונות: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
חסרונות: "It wasn't Swiss//"
חסרונות: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
יתרונות: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
חסרונות: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."
יתרונות: "We liked the crew, and the service and the food. We liked the screens and the choice of movies and entertainment."
חסרונות: "The seats were a bit close, but not terrible. The seats themselves were comfortable."
חסרונות: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
יתרונות: "Was all great as with other legs...will fly again"
חסרונות: "Seats seemed smaller but do need more entertainment options."
יתרונות: "Crew was excellent."
חסרונות: "The advanced seat reservations that we had paid for 7 months in advance were changed to very uncomfortable substitutes without giving us a reason."
יתרונות: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
חסרונות: "In this flight nothing , one of the worst I have ever had ."
יתרונות: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
יתרונות: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
חסרונות: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
יתרונות: "EVERYTHING'S Good to come back home"
יתרונות: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
יתרונות: "Coke Zero was available."
חסרונות: "Limited selection of movies and tv shows and only one food option."
חסרונות: "the new Boeing 777 is horrible... no space and small seats >> my feet were swollen, everything hurts the inflight- entertainment is integrated in the front seat, you can`t change screen if you are blinded as i wrote to the service center to change the seats (july 21st) i still have no answer on my mail.... service???? no more again..."
Low cost aircraft for business class pricing. Poor seat comfort. Basic food. No entertainment system. Almost no room for carry on.
Everything was very u nice except the info we needed was lacking. We needed to stamp our boarding passes at a separate desk and nobody informed us
I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience.
יתרונות: "The crew was very responsive. The seat requires real improvement. Austrian can provide bette seat than the allowed minimum."
חסרונות: "Food and seat comfort."
יתרונות: "One hour delay after boarding due to loosing our “slot”"
חסרונות: "Don’t tell passengers they can make a transfer flight supposed to leave in 20 minutes because the first flight was late, and then have the plane leave without the passengers who sprinted through the airport after having to go through customs and security again."
יתרונות: "Crew wasn’t on the top of their game, food was ok, entertainment was bad, old movies, poor selection."
חסרונות: "I expected more from airlines lake Austrian."
יתרונות: "Departed on time, smooth sailing."
חסרונות: "no entertainment available"
יתרונות: "Landing was a disaster"
יתרונות: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
חסרונות: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."
חסרונות: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
יתרונות: "The flight attendants worked very hard Patient and courteous."
חסרונות: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
יתרונות: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
חסרונות: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen firstname.lastname@example.org"
יתרונות: "Not much!"
חסרונות: "No one available nor willing to help with checking process. Told to just try the checking machines."
חסרונות: "There was no entertainment at all. No movies, no music, absolutely nothing. If i could have rated it with no stars i would have."
יתרונות: "Timing flight people working very nice and hospitality"
חסרונות: "First there were problems with the plane... then it got delayed... I missed my connecting flight... now it’s 2 am I have a wedding to get to in 4 hrs and I finally just arrived ."
חסרונות: "The business class was not really business class, I guess a 3 hour Business Class flight doesn’t have a seating configuration t Like the new A321. With all said Austrian Air is on the top of its field,"
יתרונות: "It was a very safe trip"
חסרונות: "Small space in Economy class"
יתרונות: "the crew were very nice polite and helpfull"
חסרונות: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
יתרונות: "Nothing special."
חסרונות: "Limited meal choices (I flew business class). It seems Austrian puts more emphasis on the Trans-Atlantic flights and less on short hauls."
חסרונות: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
יתרונות: "Ground crew was very kind"
חסרונות: "My ordered vegetarian meal was missing on the way back :("
יתרונות: "The crew was very professional and kind and evetything was on time. The food is tasty."
חסרונות: "No entertainment at all."
יתרונות: "The direct flight' and the comfortable seat"
יתרונות: "staff realy nice enough room for legs good food"
יתרונות: "The seat spacing was fair -- I'm 185 cm (6' 1") and I could sit normally. The crew were friendly and rather competent. The food was adequate. We were given several rounds of drinks, which is beyond what usually comes with budget travel."
חסרונות: "There was no entertainment except for a magazine; the food was not very sophisticated. I'm OK with both."
יתרונות: "Being on time"
חסרונות: "No pillows,only carb food"
חסרונות: "The vegetarian meal was OK"
חסרונות: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."
חסרונות: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
חסרונות: "The connecting flight from Vienna to TLV was terrible. Austrian airline employees at the airport are rude. The information about our connecting flight was not readily or easily accessible. The flight crew from Vienna to TLV were not kind. My daughter 11 years old went hungry without a meal. The stewardess kept telling her the food was coming & never did. This was a terrible trip & we will never use Austrian air again. I will tell all my family & friends of my terrible experience."
יתרונות: "got to my destination on time."
חסרונות: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
חסרונות: "Poor service, will not fly again with this airline"
חסרונות: "Please change food, enough of pasta every time."
יתרונות: "Amazing crew, very good food and coffee. Extremely happy with the Austrian Airlines. From now on I will try to fly mainly with this company. Thank you to all crew members of flight 087 from Vienna to New York on Sunday, 29 May 2017."
חסרונות: "I did my fligh because I was in the hospital I have send a mail to kayak and to the agent I have booked the flight with No one got back to me yet!!!!!!!"
חסרונות: "No entertainment - probably due to short flight time. On my flight from la to vienna the entertainment was remarkable."
יתרונות: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
חסרונות: "Nothing negative"
יתרונות: "The staff was very pleasant"
חסרונות: "Very crowded plane!"
יתרונות: "Decent between chare distance for a medium sized airplane (A321)"
חסרונות: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
חסרונות: "small planes, no screens, no enertaminet. the flight was delayed in like two hors, some of crew members became too nevous."
יתרונות: "Never again with KAYAK. Sorry."
יתרונות: "Boarding was on time and the crew were great. The food was quite good too."
יתרונות: "Very good choice of Entertainment. Crew is very kind AND helpfull.Excelent service from the begining to the End."
יתרונות: "Easy travel nice plane."
חסרונות: "Not enough leg room for long flight."
יתרונות: "Everything worked well."
חסרונות: "No sleeve at Tel Aviv. disembarked by stairs and a bus to the terminal."
Missed the flight due to delay of gulf airlines .. and there is no representative in London to discuss about the problem .. we waited about a day no one responded from airline , they rebooked us 2 days after and didn’t have accommodations.. worst behavior ever … expecting atleast a response either positive or negative from airline … it would be serious issue with AA and gulf haven’t resolve this issue … impact would be on gulf
I didn’t have vegetarian food provided , omelet would have sausage in it be cautious
The flight was a transit and I had my boarding pass from the departure. I have talked to the check in person to set me up close to my family seats and ended up with my wife in one seat, 3 years old son in different seat and myself on different seat. very disappointing and overwhelming.
חסרונות: "Pillows for everyone and warmer temperature"
יתרונות: "On the 15th. Nov during my flight to India, I have made an online check in though did not receive an e ticket. I arrived the airport 70 min before the flight. The crew on the check in counter refused to issue me a ticket and insisted that I have missed my plane abd I need to purchase a new ticket. They even refused to check if I have made an online chick in. The gulf air online system, did not show me that I have made an online checkin. Unfortunately, the problem was solved by asking someone who work in the airport ( not gulf airlines representative) to check if I have made and online check in and to issue me a ticket to pass through the security control"
יתרונות: "One of the crew members was very happy and chirpy with all passengers. She was chatting and making sure everyone's needs were met and comfortable."
חסרונות: "Entertainment. Hollywood movies weren't working."
חסרונות: "The food needs to improve and the movies are old. The actual flight was nice."
יתרונות: "Business class was really enjoyable with a flat bed. Food was delicious and served with a smile. Crew was helpful and easy to talk to."
חסרונות: "Entertainment and selection of movies could be improved. The Hollywood movies did not work, others did."
יתרונות: "Wheel chair service was excellent"
חסרונות: "I wish gulf air start to put movie like others competitors airline instead of blocking it."
יתרונות: "Seat was not comfortable TV and the hand set was not used friendly Scrambled eggs on the breakfast was really not good ...., sorry !!! Finally the smell of the J class area was bad Like old shoes smell !!!!! Sorry to say that but it was like that Next time please take care of this"
חסרונות: "If there was no bus to the aircraft."
יתרונות: "Short and sweet."
חסרונות: "The flight should be on time and not late."
יתרונות: "On time flight Good services New aircraft"
חסרונות: "the bouth"
יתרונות: "Food about average."
חסרונות: "First plane was late boarding and flying. No time made up, so second flight was also late. We lost our hotel reservation because they heard flight was late."
יתרונות: "Trip from Bangkok to Bahrain flight was so good - service perfect - crew wonderful"
יתרונות: "Food was pretty good"
חסרונות: "The aircraft left an hr late with passengers waiting on board ..no alcohol on the flight which to be fair I knew was their policy..Then they couldnt get the doors open at the destination Airport leaving us onboard for 45 minuutes at the gate..I also found the cabin unbearably hot with no individual air con controls..the crew were also nowhere to be seen most of the flight so had to get up frequently for water and inconveniencing the passenger next to me"
חסרונות: "Boarding, crew, seating, bus gate"
חסרונות: "Bahrain airport"
יתרונות: "Crew were very friendly, aircraft were very comfortable compared to other economic airway companies"
חסרונות: "Bahrain airport,"
יתרונות: "Service. Crew - the on board "chef" was particularly attentive."
חסרונות: "IFE very limited. Take a good book - or two. Old A330, but well maintained."
יתרונות: "Excellent experience overall."
יתרונות: "The 20 yr old A330/200 was decided past its sell by ..."
חסרונות: "Very poor movie & TV choices. Business class seat very uncomfortable"
יתרונות: "Boarding was easy and no delay in departure"
חסרונות: "The video sound wasn’t working in the return flight from Beirut to Bahrain"
יתרונות: "how convenient it is"
חסרונות: "There was some delay."
חסרונות: "No communication with passengers about flight delay and subsequent change. We were told the plane would wait for us, but found out they had left with half the flight being left stranded. Awesome."
יתרונות: "Boarding was fine...check in was great....no line and very quick even though they were training a new person"
חסרונות: "food was only curry and not very good... Movie selection was poor."
יתרונות: "They delivered as requested"
חסרונות: "They are probably overworked with minimum crew as they are not too friendly and don’t seem happy when a passenger makes requests"
יתרונות: "People, culture and peace"
חסרונות: "Traffic and crowd"
יתרונות: "I was rerouted entirely to fly with Austrian Air, and only landed 2 hours later than scheduled, which was nice."
חסרונות: "My Gulf Air flight from Bangkok to Paris was delayed 7 hours which would make me miss my connection to Paris in Bahrain...and they wanted to put me on a new flight that would have me layover in Bahrain for more than 18 hours, and landing in Paris 24 hours later than planned. I politely said no and asked them to find me something else, and they did--so that was good. But the suggested alternative for a 7 hour delay was absolutely ridiculous. Also, the 7 hour delay was never explained and no other flights were delayed, so I guess it was something wrong with the plane?"
יתרונות: "Gap between both flights was tight.But very helpful ground crew & flight crew"
חסרונות: "The journey was too short to give any proper rating"
יתרונות: "i like the smile of the staff"
יתרונות: "I tried many websites to book but my favorite is always kayak as its fast and easy and so fixable"
יתרונות: "Good film selection, great beverage options."
חסרונות: "The sandwiches were pitiful. Not enough chicken salad for the bread and egg salad sandwiches for the children was a poor choice."
יתרונות: "Flight delayed and no info given while waiting at the gate"
יתרונות: "Service was good !! Nice aircraft and nice staff."
חסרונות: "We did not like the via flights, its really too much hectic."
חסרונות: "Crew Food Quality And finally the flight cancelled"
יתרונות: "Crew and boarding crew and plane crew were great."
חסרונות: "Flight was delayed for an hourl plus. Spent more time in airport than in air."
יתרונות: "My flight was very relaxing. it was a shorter flight than displayed on the website which was a plus."
חסרונות: "The only hiccup was the 30min delay before borading"
יתרונות: "I really liked the crew treatment, they were polite and we well served by them ."
חסרונות: "The long queue infront Gulf air check in desk in the airport! People who came early that had to wait for a long time to have their boarding pass! I think increasing the number of employers in that area will be a great idea ."
יתרונות: "EVERYTHING WAS GOOD AND COMFORTABLE ON THE FLIGHT."
חסרונות: "THE CONNECTION TIME WAS SHORT BETWEEN FLIGHTS AND WE HAD TO RUN FROM GATE 11 TO 32 TO CATCH THE FLIGHT THERE DIDN'T HAVE THE SMALL CARS WHICH MOVE THE PASSENGERS . AND IT WAS VERY LONG WAY FROM GATE 11 TO 32"
חסרונות: "No selection for beverage. No tomato juice!"
יתרונות: "I Had best filght gulf air"
חסרונות: "I dont have visa but i have best experiance in your country"