למצוא טיסות זולות מתל אביב לנמל התעופה הבינלאומי טורונטו-פירסון

יתרונות: "the crew were so nice"
חסרונות: "not enough room between seats"

חסרונות: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."

יתרונות: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."

יתרונות: "Everything aside from the food and cabin atmosphere."
חסרונות: "Food and cabin atmosphere. The cabin felt very stuffy and warm."

יתרונות: "Very short flight so pretty standard."
חסרונות: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."

יתרונות: "The crew was good"
חסרונות: "Place for the legs and better food"

יתרונות: "The crew were very friendly."

יתרונות: "Punctual modern aircraft."
חסרונות: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"

יתרונות: "האוכל והשירות מצוינים והטייסים מצוינים"
חסרונות: "מקום ישיבה צפוף מידי"

חסרונות: "Lost baggage"

יתרונות: "Nothing"
חסרונות: "Nothonh"

יתרונות: "Best flight for a long time. great service and entertainment."
חסרונות: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."

יתרונות: "Everything"
חסרונות: "That it wasn’t a flight to denver"

יתרונות: "Good product"
חסרונות: "Seat had some problems, but the crew fixed it for me"

חסרונות: "I felt like a sardine."

יתרונות: "Nice experience."
חסרונות: "Seats are not so comfortable. Crew is nice, but not too nice"

יתרונות: "Problem free."
חסרונות: "It was a great flight."

יתרונות: "Excellent food. Lovely service. Departure and boarding on time."
חסרונות: "No entertainment at all. Very limited leg room"

יתרונות: "The staff was polait"
חסרונות: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"

חסרונות: "Ok, old plane."

יתרונות: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."

יתרונות: "The flight was smooth; Attendants were nice and everything worked according to schedule"

יתרונות: "Swiss is already a great company and yesterday it just got better : I got upgraded on business class between Geneva and New York and it was a very nice treat, the service was perfect, the food excellent, the seat was very comfortable. Thank you SWISS !"

יתרונות: "Very comfortable and attendants were very attentive."
חסרונות: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."

יתרונות: "The Israeli crew on El Al were very polite and tried to help."
חסרונות: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"

יתרונות: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
חסרונות: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."

יתרונות: "The new aircraft"
חסרונות: "Lavatory wasn't clean enough"

יתרונות: "Great flight crew and equipment. Courteous and helpful."
חסרונות: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."

חסרונות: "Don't like to wait for no one 30 min inside airplane"

יתרונות: "Everything was great :) food is good, crew is perfect"

יתרונות: "entertainment was fine"

חסרונות: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."

יתרונות: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."

חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"

יתרונות: "Overall very pleased with the airline"
חסרונות: "The only complant I have is not enough leg room but the price was great so it was a compromise."

יתרונות: "I liked the comfort of the aircraft and entertainment"
חסרונות: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"

יתרונות: "the punctualty"
חסרונות: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"

יתרונות: "Flight was good and comfortable"

יתרונות: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."

יתרונות: "Great kosher food! Very kind attendants."
חסרונות: "not enough foot room."

יתרונות: "the captain was great"
חסרונות: "our flight attendant was impatient and bossy two days after the flight, my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"

יתרונות: "Everthing went as planned. Left on time. Cannot complain."

יתרונות: "La mejor compañia con la que he efectuado este trayecto en económica! Muy recomendable."

יתרונות: "Friendly flight attendants. Great food"

יתרונות: "The seats The crew"
חסרונות: "Delayed on two flights Too hot on the first flight despite a number of people complaining"

יתרונות: "Great food and drink options."
חסרונות: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."

חסרונות: "Headsets did not work"

יתרונות: "Overall good value for the price paid. The service is great and friendly."
חסרונות: "The entertainment system needs some improvement and upgrade."

יתרונות: "Good entertainment"
חסרונות: "Couldn't control the airflow at your seat."

יתרונות: "Easy boarding, entertainment"
חסרונות: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."

יתרונות: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
חסרונות: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."

חסרונות: "Short and sweet"

חסרונות: "Delay in take off 45 min!!!!"

יתרונות: "Nothing"
חסרונות: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."

יתרונות: "The crew was excellent and surprisingly the seats were comfortable."
חסרונות: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"

יתרונות: "It was very comfortable and pleasant."
חסרונות: "Could be a little better the service, the dinner was late"

חסרונות: "Entertainment worked sporadically"

יתרונות: "Staff were friendly and seats in business were super comfortable."

חסרונות: "Plane is old and entertainment facilities are no longer appropriate"

יתרונות: "crew was great, seats were comfortable"
חסרונות: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"

חסרונות: "Crew forced me to change my upgraded comfort seat to accommodate a 12 year old who they knew was going to be airsick. So I spent the first half of the flight next to a vomiting girl. Only after I asked to file a complaint, they allowed me one of two empty seats in premium. Terrible customer service."

יתרונות: "Crew was very friendly. Food was excellent"

יתרונות: "Tight seat, was moved out of exit row because of my age"
חסרונות: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"

חסרונות: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."

חסרונות: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"

חסרונות: "It was great trip thank you Air France"

יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

חסרונות: "Food"

יתרונות: "Over all pretty good for price."

חסרונות: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

יתרונות: "More experienced, professional crew, better food and service."
חסרונות: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."

יתרונות: "Food, service, comfort"

יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"

יתרונות: "Nithing"
חסרונות: "They were unfreindly and rude."

חסרונות: "Horrible Crew..."

יתרונות: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."

חסרונות: "Initially the flight from Lima was delayed for almost 1:30 and then we lost this connection then Airfrance rebooking to SAS they tell us to take all our luggage’s and check in again it’s was awful and really bad from then walk and spend time we suppose to be quite at home ... the worst was in SAS have ano system and for 1.5 kilos extras you might pay 33€ so after long day and wait, running everywhere with all my staff I see to eat a 11€ menu at the airport with not more explanation from Airfrance .. really bad and worst services.."

יתרונות: "Good cabin, but very conjugated :|"
חסרונות: "Too much of hassle checking in as the airlines partners with a couple of other airlines like Jet Airways, WestJet & Aircanada. The food was just okay and the cabin crew refused to serve extra butter. When you are serving extra bread, make sure you serve the butter as well. How could someone eat bread by itself?"

יתרונות: "On time after latish start"
חסרונות: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"

יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."

יתרונות: "Short, lots of leg space"

יתרונות: "the food"
חסרונות: "no room for legs"

חסרונות: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"

יתרונות: "Getting there on time despite delay"
חסרונות: "entertainment had very old media and no recent additions. Crew was not very organized"

יתרונות: "No issues, quick trip, friendly staff, comfortable ride..."

יתרונות: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
חסרונות: "TV was too slow."

יתרונות: "It was a 30min flight not much to say The crew on the ground really took care of us"
חסרונות: "Na"

יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"

יתרונות: "The crew was very nice and helpful."
חסרונות: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."

חסרונות: "Too crowded"

חסרונות: "Meal choice missing kosher non-gluten combination."

יתרונות: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
חסרונות: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."

חסרונות: "Late...delayed from algiers"

יתרונות: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."

יתרונות: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
חסרונות: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."

יתרונות: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
חסרונות: "One bag did not arrive in Toronto, apparently delayed in Paris."

יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."

יתרונות: "i tried to cancell my flight but didnt answer me1"

יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."

יתרונות: "Nothing"
חסרונות: "Improve customer servive"

יתרונות: "Crew was fine."
חסרונות: "Paid for business class on LOT. Somehow this was delivered on a low cost carrier. Not the same business class product at all, ancient plane, worn seats though they claim to be "new" on this 767. Multiple hours delayed departing, no reason given, and no updates, we just sat there for hours. I assume mechanical. Caused me to miss my connection and here I am having to pay huge for a last minute hotel. Not what was advertised to me which was a LOT flight not a codeshare on an old plane. Booked it through Kayak, will not be doing THAT again."

יתרונות: "Seats were comfortable"
חסרונות: "Rude crew,delays all the time"

חסרונות: "3.5hours delay"

יתרונות: "Friendly crew, food was actually better on this flight than the flight from Toronto to Warsaw"
חסרונות: "On the flight I had from Toronto to warsaw the entertainment did not work. Honestly it should he inspected before take off and if nothing could be done then something to compensate"

יתרונות: "First flight was delayed and we missed flight to Toronto"
חסרונות: "Departure on time"

חסרונות: "I had requested a wheelchair upon arrival in Warsaw and in Toronto but it was not provided."

יתרונות: "Food was good"
חסרונות: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."

חסרונות: "Poor quality of announcements in Warsaw for boarding times."

יתרונות: "Ground crew (checkin counter) was very nice."
חסרונות: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."

חסרונות: "Toronto airport disappointing. We arrived one hour esrly, but the gate the toronto airport told us to go to was broken so we had to wait for over one hour on the plane. Then the plane was moved aside and we walked to the bus that drove us to the airport. No luggage information given airport Toronto"

יתרונות: "Pilots did a very good job"
חסרונות: "Entertainment"

יתרונות: "Entertainment"
חסרונות: "Very poor English for rhe crew. Not all of us speak Polish. Unpleasant crew, like they are doing you a favor."

יתרונות: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"

יתרונות: "Everything"
חסרונות: "Boarding"

יתרונות: "Food/drink options"
חסרונות: "Boarding process. Flight delayed"

יתרונות: "Food/drink options"
חסרונות: "Customer service"

יתרונות: "calm"
חסרונות: "the above"

חסרונות: "The crew barely spoke English, only polish and didn’t care about you if you didn’t speak polish. The food was horrible and tasteless. And my suitcase was broken into and my packet of cigarettes was ripped apart and half was stolen"

יתרונות: "Everything was excellent with my flight!Flight crew was very polite and excused about delay.Delay was 30 minut,wich is ok.They helped everyone,who needed help.Food was nice,seats are comfortable.Thanks for everything!"

יתרונות: "Flight was fine, and on-board crew was polite and helpful."
חסרונות: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."

חסרונות: "Flight delayed six hours. Never notified"

יתרונות: "Good price."

יתרונות: "Service and overall experience"
חסרונות: "Media system was not working correctly"

יתרונות: "Arrived to Toronto on time. Flight attendants provided excellent customer service."
חסרונות: "Nothing to mention."

יתרונות: "טיסה מהירה"
חסרונות: "יצא באיחור של 50 דקות"

יתרונות: "Your crew manager was being very arrogant.. No tolerance at all"

יתרונות: "Crew was friendly."
חסרונות: "Calling the trip 'business class' is simply a bad lie. While it is common in Europe to give this dirty nasty lie do not mistake this flight to a 'business class'. It is simply that you get same seats and spacing as in the other torture chamber known as "economy" which I call cattle class (I suspect they would not let them fly cattle in those conditions). This lie is based on leaving the middle seat empty. Otherwise teh torture is the same. In short I hope someone will sue the SOB that invented this concept and that was allowed to call this 'business class'. It is nothing short of a fraud."

יתרונות: "crew was very good and friendly"
חסרונות: "vegetarian meal contained no protein"

חסרונות: "The flight was cancelled"

יתרונות: "This time I found an ail place"

יתרונות: "Very good pilots, good flight without any noise or air pockets."
חסרונות: "The flight back departed in a delay of 40 minutes, we lended very late."

חסרונות: "We were delayed. I was also asked to switch seats and was placed next to an ultra orthodox family, who was NOT happy to be seated next to a woman. This put me in an extremely uncomfortable situation, and the crew was not helpful in helping me resolve this. I basically had to go back and undo the switch myself - I would like to point out that the airline has just as much responsibility to protect me and my rights as they do to protect the other passengers, and I feel they fell short."

יתרונות: "Check-in smooth. Flight attendants pleasant, professional and service-oriented."
חסרונות: "In-flight entertainment offered a very conventional set of movies from which to select."

יתרונות: "It was on time"
חסרונות: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."

יתרונות: "Getting off at the end"
חסרונות: "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."

חסרונות: "No space"

יתרונות: "Crew was polite and efficient."

יתרונות: "The service, 2 exits from the plain, blanket and pillow"
חסרונות: "No food and entertainment"

יתרונות: "Newer plane. More efficient boarding process."
חסרונות: "No entertainment system at all."

יתרונות: "All the rest"
חסרונות: "I bought economy ticket, yet I had to pay extra for my suitcase"

יתרונות: "nothing"
חסרונות: "everything"

חסרונות: "Very unpleasant and unhelpful staff (apart from the ones in-flight)"

יתרונות: "Worst coustemer service"
חסרונות: "No one can offer help whether online or onboard"

יתרונות: "I liked having a backpack."
חסרונות: "My backpack went missing and I have not received any word as to where it is. I am very upset about this, and I will be calling the airline as soon as I return to the United States. I was guaranteed that my backpack would be sent to Warsaw and it was lost in transit. I am extremely angry about this."

יתרונות: "Nothing"

חסרונות: "Toilets smelled terribly"

חסרונות: "No food"

יתרונות: "Everything"

יתרונות: "On time"

יתרונות: "Great service and comfortable; well sanitized."
חסרונות: "TV screens for movies and shows."

יתרונות: "N/A"
חסרונות: "Flight attendants need to enforce all policies. It makes no sense to enforce a seat being leaned back a 1/2 inch but allow a Face Mask be worn as a Chin Guard through the entire flight instead wearing it properly!"

חסרונות: "the wifi is awful"

יתרונות: "Flying portion was fine."
חסרונות: "Flight delayed for mechanical issues.... then upon landing trapped in cabin filled with exhaust then again trapped in a locked hallway."

יתרונות: "Pilot did great job, superb smooth landing."
חסרונות: "The two male flight attendants could have been a bit more friendly."

יתרונות: "The crew was nice."
חסרונות: "EVERYTHING! We were supposed to leave at 7:30 pm and we ended up departing at 9pm"

יתרונות: "comfortable plane."
חסרונות: "Kay&k was awful. Never use them again."

יתרונות: "Honestly, nothing!!"
חסרונות: "Everything. This airline has disappointed me for the last time."

יתרונות: "It was average."

חסרונות: "4 hour delay is unacceptable"

יתרונות: "Yes"
חסרונות: "ages they don’t came"

חסרונות: "Seats are too close"

יתרונות: "Crew was great. Seats could be a bit wider"

יתרונות: "Crew was nice and made sure we were all comfortable before taken off :)"
חסרונות: "I was thirsty on the way back but we were not offered anything to drink so I waited till we landed to buy a drink, other then that was very enjoyable. Plan on using America airlines again"

חסרונות: "Old aircraft ...what’s with the non-assignment of seats until the last minute unless you pay extra !"

יתרונות: "Entertainment available excellent"
חסרונות: "Seating space seems to narrow"

יתרונות: "liked the crew, but didn't know that we would have to check our bags, since the plane was small & had no overhead. Also, I wish I would have been told ahead of time, that I would have to check my bag again going home, even though the plane did have overhead space. Other than that, I love AA!"
חסרונות: "I didn't get very good instructions about picking up my carry on bag plane side. I was told to go to the baggage claim instead by a staff member when I came out of the plane, but this was wrong, so I ended up waiting a very long time for them to bring me my carry on bag to the baggage claim."

יתרונות: "didn't get my flight you said booking was guaranteed refund 24 hours but when i call to change or refund you said the airline would not change or refund. you didn't live up to your end. if you refund i would consider tat but for now. i would never use kayak again and will post my experience"
חסרונות: "you could have change my return when i called 2 hours after or 18 hours after now i have to pay 500 to get home you should live up to your rules and refund my money"

חסרונות: "When I checked in on line, I was asked to choose my seat. However, there were no seats available that were free of added charge. I had to pay another $50.00 for a seat. I do believe, when I have a confirmed ticket, I should not have to pay an additional charge for a seat."

יתרונות: "Service for wheelchair was excellent with staff at checking counters"

יתרונות: "We were early but couldn't get to the gate!"
חסרונות: "Same as above"

יתרונות: "The flight attendant"
חסרונות: "Service was poor."

יתרונות: "Price, entertainment, direct flight"
חסרונות: "Plane left because pilot was late, little to no legroom for a 6"2 person. Boarding procedure is a joke. Instead of their group system the plane should be boarded from the back. By the time group 8 comes on board there is no room in the overhead bins."

יתרונות: "Prompt on time service."
חסרונות: "N/A"

יתרונות: "Seats which we selected where great"
חסרונות: "I would have like the opportunity of moving up to preferred seating. Would be willing to purchase it"

חסרונות: "They changed my flight schedule that made me have to arrange my travel plan"

יתרונות: "Nothing"
חסרונות: "Someone stole an ipad and that forced us the be delayed for 2 hours"

יתרונות: "My flight was delayed many hours so I wasn’t going to make my connecting flight in NY it to Toronto, There service agent was great and found me a seat on a later flight that was direct. Overall, happy with their service found me the best flight available."
חסרונות: "I never could figure out why the flight was delayed, there were a couple of other delayed AA flights too. I was supposed to get to Toronto at 2pm for a 5pm presentation, but I didn’t get in until 9. I also felt their website was deceptive or maybe needs updating,When I bought my ticket It stated that I would get 3 bags complimentary since it was Canada that wasn’t the case, I was charged for $60 for both."

חסרונות: "Poor service"

יתרונות: "British Airways got us on another flight to Dublin through Heathrow."
חסרונות: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."

יתרונות: "On time"
חסרונות: "Small seats"

חסרונות: "No personal TV’s and no food for purchase"

חסרונות: "The layover was too short we missed our connecting flight. How did Kayak even allow us to book such an itinerary. Staff with the airline was also rude! Never will I book with site ever again!Rude"

יתרונות: "Arrived early"
חסרונות: "American airlines lost my bag... Customer service in LAX is non-existent."

יתרונות: "Lucked out with extra legroom seat. Seat was broken though."
חסרונות: "The whole customs process is a seemingly endless mess."

חסרונות: "The cleaniless of the flight can get better"

יתרונות: "Flying AA. Excellent flight"
חסרונות: "No wifi. Pay only"

יתרונות: "Besides the seating problems everything else went smoothly"
חסרונות: "I was not able to get seats assigned to us before arriving at the gate. We got put on the very last row by no choice of our own. The seats are not designed for the average adult, possibly the worst ergonomics of any seats I've ever encountered. Extremely uncomfortable flight."

חסרונות: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."

יתרונות: "Great Wifi! After reading bad reviews it was actually ok. Flew business on the A319 (single aisle plane) and it reminded me of qantas 737. I think for a short haul day flight I may just put up with economy instead for the price. Food is ok. I think with AA you have to pick your aircraft, it makes a difference what plane you fly as to what you get in business class. FA's were great. Overall I'd fly them again. Food was ok."
חסרונות: "They asked everyone to put the window shades down but I fly window seat because I like looking out! It was a day flight too! LAX T4 lounge is being refurbished so you need to go to T5 and make sure it's not the regional lounge!"

חסרונות: "Too many delays"

יתרונות: "Always prefer American air over most other airlines do the service of staff. Thanks for the extra effort."

יתרונות: "the choice of movies was great. I two very well presented selections."
חסרונות: "Outside of one drink service we never saw or heard from the crew. Not one food item for purchase was ever offered. I am glad I ate in the terminal or it would have been bad for me."

חסרונות: "The service had much to be desired. The stewardess who was serving our section was curt and rude. Whenever I would ask for a napkin (that she had forgotten to give with my drink, I might add) or any other questions, she would come off as annoyed and as if I was testing her patience, which I did not appreciate as I had been having a horrible experience with American Airlines as it was. Also, why do you not serve milk with your coffee? The flight only served half and half, and I cannot have cream in my coffee at all. So unless you want to clean up my diarrhea in your toilets, I suggest you start giving options. It's not like milk is a scarce delicacy in the US. How is it that other airlines offer both milk and cream, but I get told by your staff, rudely, that half and half "is milk" and that it's all you have? Unbelievable. I hate to be a b*** but honestly this isn't the first time that I got treated like this on AA. I always seem to have a horrible experience with this airline."

יתרונות: "not much"
חסרונות: "not much"

חסרונות: "Old plane and the movie app kept cutting out"

יתרונות: "I like the movie selection"
חסרונות: "The landing was horrible like slamming on the brakes in traffic. Also when I bought the ticket from Alaska Airlibes on kayak I had bought it at a higher price specifically for that. There was an American Airlines ticket that was cheaper but I opted to pay more because I thought I was flying on Alaska not American. I was very disappointed to see that I was actually flying on American once I was pro ting my ticket and after purchase and "no refund" message. I was very upset about that!"

יתרונות: "They crew tried their hardest"
חסרונות: "There was no one at the gate to deplane us in Toronto. There for I missed my westjet connection home by 5 minutes. I was looking at the plane by the jet way unable to get on. AA staff would not pay for a hotel for being so late to Toronto because the wether was not thier fault, which I agree. But the lack of staffing was and a hotel should have been provided to me due to this. I will never fly America Airlines again due to my incoming flight to Toronto and the out bound to Philadelphia (cancelled on the way to Philly for no apparent reason)."

חסרונות: "Everything was great."

יתרונות: "Renovated planes, modern entertainment options that were free, charging by outlets."
חסרונות: "Overbooked flight, poor resource management, nickel & diming for snacks on a 5hr flight, lounge access (not Priority Pass, charge $60 for a single visit), no room for onboard luggage, safety video fluff"

חסרונות: "I paid Xtraeconomy to have some snacks during the fly, and they end up coming with a trolley to pay! Disappointed!"

חסרונות: "It was delayed on our way to destination. Also wish it was a direct flight to ponta delgado instead of going through lisbon. It was too much back and forth."

יתרונות: "Horrible service"
חסרונות: "Nasty people"

חסרונות: "TAP doesn't understand the first thing about customer service."

יתרונות: "Tap was great for the long flight"

יתרונות: "I liked that pillows, blankets and headphones were provided."
חסרונות: "Boarding was a cluster (mainly because the lines were unorganized)."

יתרונות: "The aircraft was relatively new and well appointed."
חסרונות: "Service with a frown by half the staff. Took away headphones that I had stowed aside for a later time while taking a nap and gave it to another passenger - on a long haul business class flight. Poor service culture. Outbound flight was terrible. Six hour delay. No apologies. Rude telephone staff."

יתרונות: "Newer planes, good service"
חסרונות: "The terminal in Lisbon is poor. Poor food choices. Dirty bathrooms. And keep an eye on the change you get back, 2 out of 2 purchases they tried to shortchange me... one was for over 2 euros."

יתרונות: "Clean & ready"
חסרונות: "Entertainment options"

יתרונות: "The crew was very friendly and helpful."
חסרונות: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"

יתרונות: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
חסרונות: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."

יתרונות: "Everything was very good."

יתרונות: "The crew was generously serving me and the price was more reasonable than any other."
חסרונות: "I had a huge passenger next to me who took most of my space the whole time during the flight and ended up hurting my neck and back. I understand it had nothing to do with the crew, but not comfortable at all. Besides, there was no entertainment and even outlet available."

יתרונות: "very pleasant all cruise, and food very delicious"
חסרונות: "nothing"

חסרונות: "Food was terrible especially breakfast"

יתרונות: "everything was fine. nothing specifically wrong or bad."
חסרונות: "had the same food the third time this week. they could do more"

חסרונות: "When I booked the flight, your site said that I would not have a luggage charge, but I was charged 37 euros more when I checked in."

יתרונות: "Clean modern aircraft"
חסרונות: "Left 35 minutes late; had to take a bus to the plane in Lisbon (no gate)"

יתרונות: "Crew was nice and the plane was comfortable"
חסרונות: "Flight took off two hours late and we were not given frequent updates as to why the delay was taking longer than announced"

יתרונות: "The crew was personable and was kind at the transfer desk in Lisbon."
חסרונות: "No USB hole, flight was so delayed that I missed my connection. I like JetBlue better than TAP."

יתרונות: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
חסרונות: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."

יתרונות: "My husband has a mobility scooter and they handled it better than American Airlines and we flew first class!!!"

יתרונות: "Excellent attention by the crew and the food."

יתרונות: "Good and entertainment options in executive class."
חסרונות: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."

חסרונות: "Entertainment"

יתרונות: "Good service, nice meal."
חסרונות: "No USB ports or movie choices. Entertainment screen very small."

יתרונות: "There was nothing to like about this flight!"
חסרונות: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."

יתרונות: "The staff were very friendly and helpful"
חסרונות: "Not much leg room"

יתרונות: "Staff were pleasant"
חסרונות: "The 2 hour turned 3 hour delay. Lack of organizational during check in. Had to show our documents 4 times within 10 meters."

יתרונות: "Professional and courteous crew from check in the disembarking. Excellent on board food."
חסרונות: "Entertainment system was wonky throughout most of the seven hour flight."

חסרונות: "No air conditioning. Lots of apps didn’t work on the entertainment device."

יתרונות: "I love flying TAP because I love having extended layovers in Lisbon. Lisbon itself, including the airport, is easy to navigate. The food is great and the culture and architecture is gorgeous. For shorter trips TAP doesn't have as many amenities as other airlines, but on this trip the typical video screens with movies, music, etc. was available."
חסרונות: "In this particular flight there was a male airline attendant who was fabulous and who could speak many languages, including German. I noticed the other airline attendants seemed to be giving him a really hard time and weren't friendly at all. In fact, I rang a bell to ask for attendant help at one point and no one came to help. I was just a seat back from the area where the helpful airline attendant was available. I think that overall TAP flight staff could be a bit more open to being friendly. However, on the ground in Lisbon I've found the staff to be amazingly helpful."

יתרונות: "The head stewardess was so helpful and nice! I was traveling alone with a 3-month-old baby and was very stressed out. The head stewardess helped me so much, gave me a more comfortable seat, a private place to breastfeed and a bassinet for the baby! She was amazing and I owe her so much for making my experience better. I also received a baby gift package that had a much needed pacifier clip! The flight was also the smoothest flight I've ever had across the Atlantic!"
חסרונות: "No movie was shown on the shared TV in the first row. Had to only listen to music. Long stressful wait to board."

יתרונות: "Average"
חסרונות: "Theo lost my luggage the plane was full of dust"

יתרונות: "I have traveled with Air Portugal numerous time. Here is a little country very proud of having its own airline company and they do great. The value is great."

יתרונות: "We were traveling with a 7 month old so boarding was made easy by the crew. Most of the crew were quite pleasant during the flight."
חסרונות: "The entertainment system hand piece failed so you were unable to select channels, turn the over head light off or ever call for assistance. We had to get another passenger to do that for us. Ultimately the light bulb had to be removed from the fixture. During the flight, we asked for more refreshments and were told we could only have water by a flight attendant. Upon arrival at our destination with a child in hand, our stroller was not unloaded at the gate so we had to carry our child and all that travels with him to the baggage area. For anyone travelling internationally, you will know this is generally quite a distant from the gate in major airports. The strollers and car seats arrived in baggage 30 minutes after the main luggage. When staff were approached they were short and appeared very disinterested in helping. TAP failed on this flight home."

יתרונות: "the crew"
חסרונות: "the flight hours."

יתרונות: "Time in the air was fine, efficient once we arrived in Newark and bags arrived fairly quickly. Check-in counter in Lisbon were a little tricky to find (around the corner with no signs posted...) but it was efficient."
חסרונות: "The boarding process was ridiculous. Went through security and then a second security screening at the gate when everything was gone through for a lot more than random folks. Then getting on a bus to board the flight instead of a jetway? I thought TAP was Portugal's national airline and had priority space at Lisbon..apparently not. No soap in the bathrooms on the plane! Ran out of diet soda (and we weren't at the back of the plane). On the way over, the flight attendants gave us conflicting instructions about our toddle sons's ability to sleep on the floor or on our laps. The entertainment system didn't work."

יתרונות: "Hot food and real utensils Good entertaining selection Very nice staff"
חסרונות: "Everything went well."

יתרונות: "They gave us good snacks. Comfortable flight."
חסרונות: "We were delayed 1.5 hours. Had to sprint and almost missed my connecting flight."

יתרונות: "No issues, short trip, friendly staff, comfortable ride..."

יתרונות: "I did like the crew and food were great!"
חסרונות: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"

יתרונות: "The new Business Class is phenomenal! Best seats I've experienced in a Business Class thus far. Too bad the transatlantic flight from New York to Lisbon is too short to enjoy it longer."
חסרונות: "There is nothing that I did not like, other than that the flight duration was too short. ;-)"

יתרונות: "It was all ok"
חסרונות: "I took 3 TAP flights while in Europe, and they were always late!"

יתרונות: "El personal amable."
חסרונות: "La calidad del entretenimiento, pésimo. Calidad de sonido y video. Los asientos no tiene para cargar los aparatos. Adicionalmente, no llego un paquete que embarcamos en Madrid con conexión en Lisboa."

יתרונות: "Overall flight was great and crew very polite"
חסרונות: "I have nothing to complain about it!"

יתרונות: "I had a flight from Madrid --> Lisbon airport with a final connection from Lisbon --> NYC JFK and we were delayed in Madrid therefore arriving at boarding time of our other flight in Lisbon. The crew was so professional and prepared that when we landed in Lisbon there was a bus that brought about 25 of us who were connecting with final destination to JFK to the closest door to go through passport control and board onto our flight to JFK that they held for a good 30-45 minutes until all of us made our connection. Very professional and organized. Much appreciated that I didn't miss my final connection! Love flying TAP and will continue to do so!"

יתרונות: "Excellent service and comfort."

יתרונות: "A short flight, on-time."
חסרונות: "Tiny seats"

חסרונות: "i could had something sweet, but it was ok anyway"