Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
Check-in was TERRIBLE !!! The AF staff was mostly clueless and not helpful, and the procedures in place were outdated.
יתרונות: "Clean plane , good crew ,"
חסרונות: "they didn't load my baggage from flight 1 to 2"
חסרונות: "Entertainment system was not working on all seats"
חסרונות: "Short and sweet"
יתרונות: "Entertainment system"
חסרונות: "Awoke to find ill man laying on floor in aisle next to me with oxygen. Shortly after... Passenger in seat near man on floor (diabetic but no one tells us anything) needs to lay across four seats with oxygen for heart issues for remainder of trip with staff and doctor on board nearby. Nevdr informed what was happening, never offered to move our seats or move iIl passengers. Glad all turned out ok. Could have given them more privacy and better informed other passengers."
יתרונות: "Entertainment programs"
חסרונות: "New variety of food"
חסרונות: "Entertainment worked sporadically"
יתרונות: "Late departure, dirty, staff not friendly."
חסרונות: "Really hard to get boarding passes online"
יתרונות: "Crew was nice."
חסרונות: "Food could be better, or at least be provided an option to purchase an upgraded meal. Also, insufficient amount of drinking water provided to passengers."
חסרונות: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
חסרונות: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
יתרונות: "Everything! It was a wonderful experience."
יתרונות: "The crew was very gentile."
חסרונות: "No enterteinment on the plane."
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "I ordered Asian Vegetarian Meal. But they served me only pasta."
יתרונות: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
חסרונות: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
יתרונות: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
חסרונות: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
יתרונות: "Super fast boarding and smooth takeoff"
יתרונות: "Staff was nice"
חסרונות: "MD planes are old and not very comfortable."
יתרונות: "Smoothness of flight and service"
חסרונות: "In a french airline, chinese-cuisine meal was more attractive than western. Unbelievable! Entertainment: films were either too old, or too uninteresting"
יתרונות: "Everything was very prefect and would love to fly again."
יתרונות: "The food, the service and everything else is fine, quite good."
חסרונות: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
יתרונות: "Hospitality of the flight attendants"
חסרונות: "Toilets could hv been cleaned more often"
יתרונות: "Crew very professional and nice food Boarding process well organized"
חסרונות: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "only there were del;ay at JFK"
יתרונות: "It was a 30min flight not much to say The crew on the ground really took care of us"
יתרונות: "The crew nice people, boarding was fast and pleasant, the flight was pretty good"
יתרונות: "All crew I interacted with was great, friendly, and helpful."
חסרונות: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
יתרונות: "Párizs Budapest kb 1 óra késés műszaki hiba miatt. egyébként minden rendbe volt."
יתרונות: "The service and food were excellent plane was clean."
חסרונות: "No entertainment system"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "Food, drinks, and general service on board were all very nice"
חסרונות: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
יתרונות: "Cabin Crew and food selections were top notch"
חסרונות: "Seat configuration as a first class ticket was awful. Same configuration as economy class but by leaving the middle seat empty constituted first class. I'm 6'-1" and missed the legroom...."
יתרונות: "Boarding sevece was very nice and helpful Thanks so much"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
יתרונות: "I like the service of AF"
יתרונות: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
חסרונות: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."