יתרונות: "Terrific hot breakfast in bus. class"
חסרונות: "Window did not darken like the others."
יתרונות: "The crew was professional & friendly"
חסרונות: "Food was terrible honestly, entertainment system didn't work on 1st flight."
חסרונות: "When its rain we shouldn’t walk to the air plain"
יתרונות: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
חסרונות: "Move the drapes a few more inches back."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
חסרונות: "The KLM crew are always great serving and treating you. Well above many other airlines."
יתרונות: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
חסרונות: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"
יתרונות: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
חסרונות: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
יתרונות: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
חסרונות: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
יתרונות: "We got to Amsterdam on time"
חסרונות: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Very pleasant, professional crew"
חסרונות: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
יתרונות: "The crew was efficient. Flight left on time. Food and wine served."
חסרונות: "No entertainment."
יתרונות: "Nice flight ...was comfortable travel ...good food.Thanks"
חסרונות: "No such things"
יתרונות: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
חסרונות: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
יתרונות: "Good entertainment options. Nice flight attendants"
חסרונות: "It would be helpful for short people to be able to adjust the head rest lower on the seat. More recent released movies would be helpful. More leg room. Not charging more money to choose seats."
יתרונות: "Easy to board and easy flight."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Customer service"
יתרונות: "Entertainment"
חסרונות: "Food and one bathroom out of service makes an awful flight"
יתרונות: "Food was just fine, movie selection very good"
חסרונות: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
יתרונות: "Good Experience"
חסרונות: "Nothing much"
יתרונות: "The flight crew was nice. Plane departed/arrived on time."
חסרונות: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
חסרונות: "Crowded seating, wake-up for breakfast service two hours before arrival"
יתרונות: "Consistently high standards"
חסרונות: "Nothing"
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
חסרונות: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
יתרונות: "The flight attendants could not do enough for you."
חסרונות: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
יתרונות: "Cabin crew very pleasant"
חסרונות: "Lost our bags, little sympathy from staff"
יתרונות: "Very little if any."
חסרונות: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
חסרונות: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
יתרונות: "The cabin crew, the flight and communication and the cleanliness of the plane."
חסרונות: "It was really unclear which desk to use at Birmingham airport to check in. It was extremely stressful for a first time flier as I had no idea what to do - the desk location wasn't marked clearly and when no staff were there it wasn't clear that the desk was open."
יתרונות: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
חסרונות: "The seats in economy were a little too small for a 12 hour flight"
יתרונות: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
חסרונות: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."
יתרונות: "Flight was efficient enough and staff were friendly."
חסרונות: "It was delayed quite a bit and more on-time updates would have been appeciated."
חסרונות: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
יתרונות: "Quick (relatively) flight."
חסרונות: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
יתרונות: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
יתרונות: "Excellent service and comfortable flight"
חסרונות: "Flight delay roughly an hour"
יתרונות: "KLM food and service are great"
יתרונות: "I liked the leg room, I liked the customer service of the crew, smooth flight."
חסרונות: "Both ways up and down I struggled with over-head luggage space. We were allowed a cabin bag and a small hand-bag in the flight but as we were among the last half of the passengers to board the flight we couldn't find anywhere to keep our luggage and the crew had to take them away from us to store them somewhere at the back far away from our seats. As a result we had to wait until all the passengers got off the plane to get back our luggage and we were the last two passengers to get off. Unpleasant!"
יתרונות: "Entertainment, cabin crew great."
חסרונות: "Seat layout may now be standard but is still cramped."
חסרונות: "My family of five spent a lovely week in Sardinia. Our return flight took us through Rome. We were boarded an hour ahead of departure from Rome for our 10+ hour flight, only to be held on the ground for a one hour delay. Barring equipment malfunction, this is a totally unacceptable way to treat people. Be assured that I will avoid Rome in the future if at all possible. I trust that Rome nor Italy need my tourist dollars and there are many lovely other places to spend them. Exceedingly disappointed, Pam Just"
יתרונות: "The long flight"
חסרונות: "The long flits"
קצת יותר אכפתיות לאנשים שטסים 13 שעות יכול להיות נחמד. המטוס גדול עושה רושם שאמור להיות נוח אבל לא ממש
הופתעתי מאוד מרמת נוחות הישיבה במטוס..כמו במטוסי הלואו קוסט...ממש לא נוח...גם האוכל סופר בסיסי פשוט סנדוויצ'ים...לא מה שציפיתי לפי המחיר הגבוה
I paid quite a bit of money for the flight and I was very surprised when I got to the plane, transportation by bus and not directly through the sleeve, a plane of cheap flights and not like I'm used to on the company's flights...I dint order a low cost flight
HH never ever fly Lufthansa. Absolutely horrible rotten, even evil. NNNNM
The only thing I liked was the team on the airplane were very professional and that I had space in my seat because no one was seating next to me. Everything else was terrible. The food was awful, the entertainment system did not work 90% of the time, I was not able to watch even one movie properly without it stopping and posing all the time. To say that I did not have a good experience in the airport during boarding because it was an organized and a pretty big mess. I will never fly with them again
חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Food"
חסרונות: "Many delays boarding plane. No entertainment at all on a flight longer than 3 hours is insane. Flight crew are great, though."
חסרונות: "This is the last time I perches a flight ticket from you."
יתרונות: "Nothing."
חסרונות: "Drops coming down from the Air condition system"
יתרונות: "Good. Thank you."
יתרונות: "Half empty plane"
חסרונות: "Food n movies"
יתרונות: "The crew was really nice."
חסרונות: "There were some delays, my luggage didn't arrive to final destination I might receive it only tomorrow and also a lot of gates change."
יתרונות: "Reasonably comfortable seat"
חסרונות: "The flights was considerably delayed, due to Lufthansa's operation issues. Information provided at the terminal was nearly non existent and the posted information on the extent of the delay was inaccurate and not updated. All in all, not effective and non communicative handling."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
חסרונות: "No entertainment. Plane was cold."
חסרונות: "We had 30 minutes delay"
חסרונות: "i ordered 1 kosher meal and the flight attendant said they gave out all special meals and ours was not on the list"
יתרונות: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
חסרונות: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
יתרונות: "The service. Smooth flight."
חסרונות: "Flew in business class so baggage should have had priority tag on it. Bag is lost and they have no idea where it is. Ruined an otherwise wonderful trip."
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
חסרונות: "Where is my bag"
חסרונות: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
חסרונות: "Guy next to me died. Emergency landing. They refused to hold the gate for my connection in Frankfurt for 15 minutes."
יתרונות: "the seat was cool, txting home while flying was nice. charging phone is always great"
חסרונות: "seat was tough, food was not fabulous..."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "The crew was very helpful, attentive, and friendly."
חסרונות: "The vegetarian (Lacto-Ovo) meal options were terrible, and the seats were fine, but not amazing."
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
חסרונות: "2 hours delay. Bad food"
יתרונות: "Nothing"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
חסרונות: "Nothing"
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "The aircraft, an A320 was stable but cramped and entertainment depended on prior download of the Lufthansa app. Crew was very efficient and professional."
חסרונות: "Cramped. Seat did not recline AT ALL and very hard. No entertainment unless you downloaded the app beforehand."
יתרונות: "Friendly. And efficirnt crew"
יתרונות: "Crew was nice."
חסרונות: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
יתרונות: "Stuff"
חסרונות: "Little food"
חסרונות: "Many of us were on board half an hour before the scheduled departure. However, they continued to board until at least half an hour past our scheduled departure, family by family. I don't believe such an early morning flight, which should be the origination flight, should be held/delayed so long...it made my connection in Frankfurt very tight and others missed theirs altogether."
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "Seats looked older generation and configuration not great"
יתרונות: "The free middle seat because the flight was not full."
חסרונות: "Bigger glass for wine"
יתרונות: "Good crew"
חסרונות: "Seats way too cramped."
יתרונות: "Crew cordiality"
חסרונות: "Luggage....it is allowed to charge but they shouldn’t charge. During on boarding they communicate that because the cabin was full of hand luggage the rest of the passengers needed to dispatch their hand luggage for free. This occurs only because they charge to dispatch luggage when buying the tickets. So nobody dispatch luggage and those who dis became frustrated because they payed. This unfortunately occurs on all companies."
יתרונות: "Foot rest in coach"
חסרונות: "Airline reservation staff is rude. LATAM smart phone app not integrated with their systems properly"
חסרונות: "The flight was late"
חסרונות: "I paid U$100,00 to dispatch a piece of luggage and it did not arrived."
יתרונות: "The crew that flew us there was great"
חסרונות: "they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person. It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment. It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason."
יתרונות: "Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous"
חסרונות: "The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion"
יתרונות: "Seats are fairly comfortable. Almost all planes have seats crammed too close together."
חסרונות: "More choices of TV shows to watch."
יתרונות: "Good seat. Nice aircraft Helpful check in."
חסרונות: "Don’t charge for seat selection. Every passenger deserves to choose their own comfort."
חסרונות: "With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!"
יתרונות: "Nothing much, really."
חסרונות: "Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund."
יתרונות: "Crew, on board entertainment..."
חסרונות: "Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies."
חסרונות: "The time it took to open the door upon arrival"
חסרונות: "Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️"
חסרונות: "Only one gate agent was boarding passengers, which made the boarding process very slow. I was assigned a seat on the aisle in front of the exit row. For a midnight flight, I was really bummed to find out that my seat would not recline! My leg room on the A321 was lacking in comparison with GOL."
חסרונות: "TV at each seat"
יתרונות: "We bought "priority boarding" and this was key, because we could board early, choose good seats (exit row) and take our bags on board."
חסרונות: "It's a short flight, only water offered on board."
יתרונות: "no"
חסרונות: "everthing"
יתרונות: "Seats were acceptable. Crew was competent and prompt."
חסרונות: "Boarding was adjacent to C04 with the Aerolineas flight leaving 5 minutes before us. This congested the boarding but was well handled."
חסרונות: "more seat space and padding, no charge for soft drinks"
חסרונות: "Flight attendants rude and lack of cleaning in the toilets."
יתרונות: "The food and in-fight entertainment"
חסרונות: "Comfortable seats"
יתרונות: "The flight left and arrived on time, which is always nice."
חסרונות: "the seat was a little old and the cabin was a little smelly but was okay when the AC was turned on."
יתרונות: "That it took me from A-B"
חסרונות: "My wife’s hand luggage was taken off her and put into the hold, against her wishes. When we arrived in São Paulo, the bag handle had been totally destroyed and the bag dented. During the flight we were only given water, the toilet had no paper or soap. Very poor"
יתרונות: "Boarding and Check in was really good"
חסרונות: "The temperature of the plane was too cold. A bit warmer would have been better."
יתרונות: "Arrived on time"
חסרונות: "Business class seats too narrow on 767. Needs upgrade"
חסרונות: "Old aircraft Business seat narrow"
יתרונות: "Window seat & no one sat next to me"
חסרונות: "Customer service at baggage check in desk. Very very poor and slow"
חסרונות: "Muito triste minha bagagem nao apareceu na hora do desembarque viajei na classe executiva essa e a ultima vez"
יתרונות: "Nothing. Passenger name could not be changed due to a mistake by you and lastminuite.com so I lost the flight and was not refunded the full amount! Bad service."
חסרונות: "If the passenger name was changed as requested and I would not lose the money."
יתרונות: "I missed my flight, latam's computer was down, I stayed at the airport for 16 hours with them telling me I can't refund, I can't reschedule, pretty much they took my money and left me stuck in Houston. I waited for this day for 6 months, I sold my car, just for this trip. never flying latam"
חסרונות: "customer service is the worst I've ever seen in my life.. worse then any other place I've gone, they will not even try to look into your situation, they took my boarding pass and left me stuck in Houston. $1,000 put into their pocket with no service rendered. I hate my life"
יתרונות: "The crew was excellent very very nice . The seats are ok ."
חסרונות: "Food is very"
יתרונות: "easy enough..."
יתרונות: "On board entertainment"
יתרונות: "Premium Economy DIRTY , Aircraft was not cleaned even in Prem. Economy. Seat sold as Business Class on Kayak but actually exact same seat as economy in the back. Mean was disgusting Seat was dirty, Could not understand ANY of the announcements Will definately try a different carrier when available"
יתרונות: "Amazing service from every staff member I met! Super polite and professional! A shout to Adriana and Matheus for making me feel so welcome!! Thank you and the whole crew for a great experience!"
חסרונות: "It was great!"
חסרונות: "You have to pay for everything"
חסרונות: "Plane broke. Hearded across ramp to another plane. Missed my international connection for a one day delay. I had a 3 hour connection and couldn’t get on the flight. No help from Latam!"
יתרונות: "Entertainment system"
חסרונות: "Very tiny space No complementary food No complementary reserve seats in advance No complementary flight advance"
חסרונות: "Original flight cancelled without any notice / auto check-in not available / delay / aleatory seat selection / poor food service"
יתרונות: "I loved the service, attention they flight attendants gave me and feeling like I was at home.."
חסרונות: "My only complain would be the customers that are in airline, but that’s not the airlines fault..."
יתרונות: "The seat"
חסרונות: "The food. Awful. Awful. Beyond awful."
יתרונות: "Good service by attendants. Good food."
חסרונות: "The long delays one after the other. Delayed take off, re routing mid-air to Rio instead of São Paulo. The trip took +4 hours more than planned. Chaotic."
יתרונות: "Nice crew, helpful and friendly"
חסרונות: "Late boarding, no television or personal entertainment options, food was not so good."
יתרונות: "The plane was clean, the flight was good with minimum turbulences."
חסרונות: "The food was poor. At least three middle rows did not have any entertainment. We reported the problem, the chief/supervisor flight attendant said that she was going to assign us new seats, she then disappear and did nothing to solve the problem. I spoke with another flight attendant requesting to speak with this supervisor again, she said that I rather voice my complaint through latam.com and the mentioned supervisor, not only lied to us, but never showed up. It appears that latam needs to reinforce their staff training or perhaps to renew their staff supervisors and train them to avoid unnecessary lies to their passengers."
יתרונות: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
חסרונות: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
חסרונות: "Short and sweet"
חסרונות: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
יתרונות: "n/a"
חסרונות: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
יתרונות: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
חסרונות: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."
יתרונות: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
חסרונות: "See previous"
חסרונות: "Entertainment worked sporadically"
יתרונות: "The new movies selection, food was very good, staff more friendly than previous flights"
חסרונות: "Boarding always a problem on MEA we have to wait too long in the queue"
יתרונות: "Very efficient boarding. We actually departed earlier and then landed in Barcelona 15 minutes ahead of schedule. Overall a very smooth experience."
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Extremely hot the plane"
יתרונות: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
יתרונות: "The staff were very helpful and professional. The air hostesses regularly checked if I was ok and showed concern when I wasn’t. They made what seemed a bad situation seem bearable."
חסרונות: "The food was not very nice and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
חסרונות: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
יתרונות: "On time."
חסרונות: "Did not seat together passengers, although booked and checked in at the same time."
יתרונות: "Late leaving - no reason or apology. A bumpy flight all flight. Food almoat inedible. Seat gave bum axhe after 45 minutes. Staff friendly, but they dropped my meal"
חסרונות: "Nothing to like"
חסרונות: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
יתרונות: "The free glass of red wine when the plane finally took off."
חסרונות: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
יתרונות: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
חסרונות: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
יתרונות: "The crew and flight was faultless"
חסרונות: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
יתרונות: "Nithing"
חסרונות: "They were unfreindly and rude."
יתרונות: "The airbus 380 was great and the staff very nice"
חסרונות: "Too mych bad smells after a few hours"
יתרונות: "Speed, courtesy of the flight attendants"
חסרונות: "Landing was a bit rough, understandable due to the weather."
יתרונות: "Good service at gate and on board"
יתרונות: "It es a good flight back"
חסרונות: "Items missing on duty free purchases"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "The hostesses were very kind and nice"
יתרונות: "Short, lots of leg space"
יתרונות: "Friendly onboard staff"
חסרונות: "Treated like cattle while boarding unless your preferred member. Average food quality."
יתרונות: "the Airline"
חסרונות: "The Airport, Security, Boarder control."
חסרונות: "Air France lost my luggage and they can't find it in the computer system."
יתרונות: "It was a 30min flight not much to say The crew on the ground really took care of us"
חסרונות: "Na"
יתרונות: "The flight attendant was very nice to me. TV was very good. space was enough ."
חסרונות: "We had to pay for wi fi."
חסרונות: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
יתרונות: "Lovely crew, clean toilets"
חסרונות: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "The food was great. Very filling and hot foods were hot and cooked thoroughly. For our 8 hour flight we were served 2 meals and snacks and plenty of hot drinks which was nice.The entertainment was great got to watch movies and play games and also learn language through games."
חסרונות: "It was very hot in there probably hotter than it should be. Not much air flow I was sweating the whole flight. Because of this I couldn't sleep it was kinda miserable not gonna lie."
חסרונות: "Flight was delayed by 1 hour 30 minutes. After over 24 hours of travel this was not appreciated. Also no lounge access at Toronto airport."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
חסרונות: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
חסרונות: "Left a little late for no apparent reason."
יתרונות: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
חסרונות: "Boarding more than 15 minutes late. Departure on time, though"
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
יתרונות: "there were problems getting the tickets issued in Rome. the worker at checkin kept us for 20 minutes without telling us what was going on. the flight left the gate on time, but then we sat for an hr before leaving. no information was given as to why the flight attendants were rude. after landing we sat for an hr on the runway waiting for a gate to be available."
יתרונות: "The attentiveness of the crew and the online check in."
חסרונות: "Missed the connecting flight and the luggage was on transferred on our next conncection :("
Too much delay in the first two flights, so I lost the connection to the final destination.
יתרונות: "Nothing"
חסרונות: "The flight delayed one hour and the air conditioning wasn’t functioning"
חסרונות: "Flight was an hour late. Should have boarded 30 minutes earlier!"
יתרונות: "punctuality"
חסרונות: "food, entertainment"
יתרונות: "i cant make early online checin. and almost missed the flight becuase of Air eropa and Gol comunicion problems"
יתרונות: "Great crew & comfortable seat"
חסרונות: "Changed departure gate without mentioning the gate change."
חסרונות: "Flight toke Way linger than usual"
חסרונות: "Que funcione Latam Enterteinment o tenga pantalla de entretenimiento"
חסרונות: "Landed 45 min ago (with a 45 min delay) and still no luggage."
יתרונות: "Entertainment options"
חסרונות: "Huge delay...."
יתרונות: "Aeronave"
חסרונות: "Serviço de bordo"
יתרונות: "Aircraft was comfortable"
חסרונות: "Checkin crew had very little knowledge of laws and almost avoided my nephew to board the plane even with proper documentation. Flight was delayed more than an hour. Poor communication to explain why"
יתרונות: "Part of the crew was very attentive and well humored. Food was delicious. I appreciated the leg space and the wider bathrooms."
חסרונות: "There was no USB not outlet charger. The touch screen was not working well, the console was loose and the movie options were all outdated."
יתרונות: "On all three flights the crews were excellent. Everything else was fine, it is difficult to praise a 12 hour flight, just bearable."
יתרונות: "On time"
חסרונות: "Space"
חסרונות: "More efficient check in. Long wait at gate."
יתרונות: "Crew attention"
חסרונות: "Possibility to do check in online, it’s stupid to say that because I’m a foreigner I can’t do it online"
יתרונות: "Excelente"
חסרונות: "Price"
יתרונות: "Nothing"
חסרונות: "Not remarkable at all. Terrible food."
יתרונות: "Crew was friendly, helpful, overall awesome. Comfort level was great."
חסרונות: "There was no entertainment provided, and besides extra legroom, no real benefits of paying the extra for GOL premium. This is also the first time I have ever had to pay for luggage on an International flight, very disappointing."
יתרונות: "Nothing."
חסרונות: "Anyone who flies the route NVT-GRU knows two things. The departure and landing times are unreliable and they always....always over sell seats. Navegantes (NVT) is a very small airport but connects to so many international flights. The city and many of the neighboring towns have become vacation hotspots. I personally fly this route twice a month these days So many bad things happen because of their poor on-time results and overbooking. The worst of which is missing your connections. This was the third time in 2 months that I’ve missed my connection in São Paulo to NYC. This time I purposely took an earlier flight 6:40pm so I would have no chance to miss my 11pm flight to New York. Then a 2 hour and 20 minute delay! My God ...really? Another missed flight. GOL you CAN do BETTER! ."
יתרונות: "The crew was polite and helpfull during the flight"
חסרונות: "The food was tasteless . They lost our bags and never reply when we ask for a compensation"
יתרונות: "The crew was very nice and friendly"
חסרונות: "The discomfort of the seats!"
חסרונות: "Lost my luggage"
חסרונות: "I did not like the delays. My flight to Rio was delayed almost 4 hours and my return flight was delayed 1 hour. I would not fly this airline again."
חסרונות: "Was charged 50 for my bag"
יתרונות: "Boarding was organized and punctual."
חסרונות: "O tempo que demorou para sair do avião e pegar o ônibus para o local de resgate da bagagem"
יתרונות: "Better snack"
חסרונות: "Snack"
חסרונות: "Extremely uncomfortable seats for such a long flight 10 hrs"
חסרונות: "I didn't know about the luggage extra fee.when i buy a ticket ,i mean that include the luggage! In this point , i was very disappointed!!!"
יתרונות: "Free snack and drink."
חסרונות: "No wi-fi is available"
חסרונות: "Due to weather conditions, the flight was delayed an hour and a half."
יתרונות: "Cabinstaff were friendly and professional"
יתרונות: "Puntuality"
חסרונות: "Space on the seats, between the seats."
יתרונות: "Friendly service"
חסרונות: "No kosher food"
חסרונות: "Espaço das cadeiras!"
חסרונות: "The staff at Rio mis-labeled our bags and we almost missed our connections because of this error. It was extremely stressful and badly managed."
יתרונות: "La tripulación y la atención muy buena. La distancia entre los asientos excelente"
חסרונות: "Lo que no me gusta es que una aerolínea que vuela entre Brasil y Argentina la tripulación no hable español, eso me parece pésimo"
יתרונות: "nice, clean plane; nice check-in experience"
חסרונות: "Crammed bus to the airplane"
יתרונות: "I like everything about this trip with this airline"
יתרונות: "Price"
חסרונות: "Every step of the way from checking in to picking up the baggage was very frustrating... one of the worst flying experiences I have had."
יתרונות: "On time departure"
יתרונות: "Space between seats"
חסרונות: "Lack of food options"
יתרונות: "Excellent crew members !"
יתרונות: "On time and the flight wasn't cancled like their partner airline."
יתרונות: "Very reliable and good schedules"
חסרונות: "Nearly impossible to make a change if booked through KAYAK site. Baggage policies and fees very different from US carries and a bit of racket. Be careful."