Crew are clearly stressed, not the best group on our flight.
Beware that it takes 2 hours from landing to next gate in Miami. Customs and TSA lines tend to be long.
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
We waited 5 delays from DFW because the maintenance on the plane to pick us up had so many that had not been done routinely. Instead of being home at 2:00pm. We were home at 7:00! After all that there was not even water given to us!!
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Great crew. Smooth flight. The people seated next to me were great.
The crew was great. We were in first class in 2D and 2F. The man in front of us coughed continually with a very deep cough. We were very concerned that he may have been infected and we plan to be tested for Covid-19. As a Condition of flying we support airlines requiring proof of vaccination or a negative test within the past 72 hours. Otherwise airlines may find a segment of the population refusing to fly.
חסרונות: "Delayed 6 hours"
חסרונות: "The crew’s attitude. Forcing me to check my bag when there were plenty of spots overhead. Telling me my carryon, which fits perfectly under the seat, isn’t allowed to go under my seat. The crew and gate attendant were rude. Poor service. Poor flight."
חסרונות: "Rude crew member who yelled at me from across the cabin. I had stopped at an empty row to sit and look out a window. She yelled at me to return to my seat."
חסרונות: "Actually getting the flight I paid for. Or at least getting a one way flight, like I should've had. Arrived at my destination 4 hours late."
יתרונות: "The seat is uncomfortable"
יתרונות: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
חסרונות: "I was forced to check my bag bc the plane was “full” but when I got on there were more than 5 completely empty overhead bins. So now I’m waiting in baggage claim, after an already delayed flight, when there was absolutely plenty of room on board for my bag (which was of acceptable size)."
חסרונות: "Nothing you could do, it was a maintenance issue."
יתרונות: "Friendly crews"
חסרונות: "Neither flight with this airline was remotely on time. We boarded both on time and proceeded to just sit there for an hour without any explanation for the delay"
יתרונות: "The flight itself was fine."
חסרונות: "All the choices to eat were laden with gluten, salt, and sugar. Surely a salad is no heavier than what they carry, but might not last as long. For those of us gluten-sensitive, watching our glucose levels, or salt intake there’s nothing. A 40 minute gate change from B29 to A11 in PHX was barely long enough to walk far less find and buy a healthy meal. Yet again I arose at 4am and had nothing to eat until after 4pm. ALL the airlines can do better."
יתרונות: "There was ample food."
חסרונות: "No individual tvs or phone chargers or in flight wifi available. Flight was delayed. Luggage was emptied onto a different carousel instead of the one that was posted. There was no announcement made of the carousel change."
יתרונות: "seat space (paid +$180)"
חסרונות: "There is no USB port or power plugs"
יתרונות: "On time and pleasant staff"
חסרונות: "We have to wait inside of the plain 45 min"
יתרונות: "Customer Service, movies & comfortable seats"
יתרונות: "Great crew. Great entertainment but. Ot so comfort."
חסרונות: "I was in a window but have a big person in my side and can't move in 3 hours."
יתרונות: "Comfortable aircraft with an efficient and present crew."
חסרונות: "First, passengers had to wait in the main terminal for a bus ride to a remote terminal to wait to board. The only food items offered in first class were unhealthful packaged snacks. On a flight such as this, at 8:12 am, something like a breakfast wrap would be more appropriate, especially considering the fare charged."
חסרונות: "It got delayed and delayed, cancelled and re-routed and delayed two more time. I have yet to make it to Knoxville."
חסרונות: "It was terrible. definitly not up to the standards of a first class fare."
יתרונות: "Smooth transition with our connecting flight"
חסרונות: "Plane didn’t feel very clean. Our tray tables were dirty Seats were not very comfortable. Food could do with a little help"
יתרונות: "Wonderful flight"
חסרונות: "The only thing I didn’t like is that he have any fresh food they said something was going on in LA that prevented him from giving us actual food other than that everything else was fine"
יתרונות: "New equipment. Film choices, crew, complementary beverages"
חסרונות: "If there was ever a staff that was more eager to shirk responsibility I have never encountered it. At this point you might as well crash the plane and blame a duck. I am personally offended at the shear incompetence of the people employed by your "company.""
חסרונות: "Closed gate early and left me stranded. The AA employees could care less about you. They are hired for the rudeness and indifference."
יתרונות: "The plane wasn't full so that was soo nice."
חסרונות: "No TV's or outlets."
יתרונות: "Staff was really friendly Boarding was easy Flight was on time"
חסרונות: "Not much space within the seats Food was mediocre Entertainment was okay"
יתרונות: "Good service by crew and the food. That's about it."
חסרונות: "The plane was old -6 seats across no leg room, seats narrow, packed in like sardines. Isle monitors for entertainment - everyone to watch selected old movies. Sound so garbled in our seats that we couldn't watch. Almost 8 hour international flight costing over $800 USD. Terrible."
חסרונות: "we had to wait for the 4th flight attendant for almost 3h in la. The Crew at the gate wasn't even able to make proper announcements. The plane didn't provide charging stations for your devices, I would expect for a flight like this that you either have screens on each seat or you're be able to charge your devices"
יתרונות: "Free wine Great Movies Great food including ice cream!!! Free pillow, blanket, and headphones!!"
חסרונות: "Poor entertainment, wifi option. Overhead lighting was on entire flight. AA flight attendants were over it. A bad experience"
יתרונות: "Plane full, like traveling in a cattle car, jammed in, My minimal contact with flight crew was fine, flying these days on any airline in coach is the same, American neither the worst or the best, in flight movie was the trolls, horrible movie"
יתרונות: "Everything went smooth"
חסרונות: "The flight movies and entertainment were down the whole flights but only for our seats. Which on an international flight was the pits."
חסרונות: "i decided to purchase a separate direct flight at a different time instead of changing my flight, only to be informed later when i tried to hop on the back end of my original flight, that they had canceled my ticket since i hadnt boarded on the front end of that flight. i had spoken to a customer service rep about my option before purchasing the extra ticket, and she did not mention that this would be an issue. then i had to pay extra to get back on my original flight."
יתרונות: "The staff was friendly and helpful"
חסרונות: "There was a ton of turbulence"
חסרונות: "Poor service any customer service"
יתרונות: "It was on time."
חסרונות: "The issues steming from poor service, I waited for agent at gate for 5min prior to boarding. I wasnt able to get a seat assignment online or kiosk, was told to go to gate for seat. After agent assigned me a seat in the last row, after I asked for something closer to the front of plane. I was told that I had to check-in my carry on bag because they were expecting a full flight. I said that I had an 19" bag that was small enough to be put in overhead compartment. I was then advised that if I wanted to get on the flight I had to check my bag. I then spoke to a supervisor who said the only way to carry on my bag was to pay for an expensive seat or be in group 2. The agent had put us in group 3. I said that none of the reasons given for not being able to carry my bag on tje flight is not stated anywhere on website or when purchasing a ticket. I had no choice but to give up my carry on bag. Boarded group 3 and upon getting on plane I noticed that the overhead compartments were half full. As I arrived at seat 30 A, all the compartments were empty. I went to the front of plane to speak to an agent on ramp and other passengers were bringing on their carry on bags. I spoke with the supervisor who said I couldn't get on flight unless I checked my carry on bag. All he could say is that he was sorry for the inconvenience. I asked why he was helping other passengers to bring their luggage on board but I was refused. Then a flight attendant said that I was being disruptive and was going to get thrown out of flight. There is no explanation why my girlfriend and I weren't allowed to bring our carry on bags except being discriminated."
Long delays in Frankfurt without communication or care much for passenger comfort. Once inside the plane, everything was good and the staff was very friendly. Due to delay, lost connecting flight to Lisbon. Iberia staff in Madrid were courteous and helpful and book me on the next flight available in the morning and arranged a hotel. They did their best and the experience could have been much worse, but it still had these negative experiences.
Good economic flight Got me here
Flight was cancelled by the airline, the morning of the flight.
צק אין , היו רק 2 דלפקים ותור ארוך מאוד , זמן המתנה 2.5 שעות . יציאה באיחור של שעה ( ישיבה במטוס ) ובסוף נחיתה קשה שהנוסעים נדחפו מהבלימה
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
יתרונות: "Lounge closed - last to board for business"
חסרונות: "Food and Service in Business Class"
חסרונות: "Not loosing my bags"
חסרונות: "The suitcase did not zrrive"
חסרונות: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
חסרונות: "The condition of the flight attendants should be improve so that they not appear to be grouchy all the time. My video display was not functioning, when I asked for help the flight attendant seemed offended. He went to the back and did get it fixed. I thanked him, but he did not even look at me."
יתרונות: "Left on time, arrived on time, new plan, nice crew"
חסרונות: "Wi-fi did not work"
חסרונות: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
חסרונות: "Toilets were REALLY dirty"
יתרונות: "Arriving ahead of time"
חסרונות: "Too hot in the plane"
חסרונות: "WiFi didn’t work. Seats were ridiculously small but it got me to Paris safe and sound, and that’s what matters most."
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
יתרונות: "So many movies!"
חסרונות: "Good connection in Madrid and nice flight to Malaga. It was a long walk to get to the connection"
יתרונות: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
חסרונות: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
יתרונות: "Once I understood how it worked it was a breeze"
חסרונות: "Made more than four different lines before 1 understanding Iberia worker helped us out. Was told that that wasn’t the correct line and sent to another. The next place the same for more than 3 times. Then finally, Raquel, LISTENED, and away we went."
יתרונות: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."
חסרונות: "Tiny food. Late one hour."
יתרונות: "Great check-in process. Friendly, helpful crew. Well-maintained aircraft."
חסרונות: "Iberia charges for everything in in-flight service (even soft drinks)."
יתרונות: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
חסרונות: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
יתרונות: "The cabin crew, the overall flight conditions."
חסרונות: "No entretainement and flight information available."
חסרונות: "No WiFi on a 10 hour flight!"
חסרונות: "Missed connection due to Iberia. Rerouted to JFK after overnight delay and had to transfer to Newark. Upon arrival at Newark, which we had to arrange, we were notified that the flight was changed back to JFK. Turned a 12 hour travel day into 36. Horrid experience."
חסרונות: "Krew. Comfort srat . Space."
יתרונות: "Internal Wifi to watch movies and music"
חסרונות: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
יתרונות: "Seats in the first flight were very tight"
חסרונות: "No space for the legs!"
חסרונות: "Missed my flight while waiting on a wheelchair. The lady was rude and yelling at customers because she didn't have what she needed to do her job."
חסרונות: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
יתרונות: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
חסרונות: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
יתרונות: "I liked the in flight entertainment system. The food was good also and, the flight attendants."
חסרונות: "The legroom was not that good, but it was ok. Overall it was ok"
חסרונות: "The plane was an Airbus 330. I'm 6'2" and was uncomfortable in the seat for 7 1/2 hours. My knees hit the seat in front, and later the person there reclined to make things even worse. Since I couldn't slouch, my head was far above the seat back. I realize airlines are squeezing space and this trend will continue. It's become an accessibility problem for me."
יתרונות: "Seats were too crowded. No leg room."
יתרונות: "We flew like we were on a business class service, excellent crew, nice offer of meals, comfortable seats and flawless journey. If you are given the chance to upgrade to Premium, do it."
חסרונות: "Short selection of subtitles for videos. Catalogue not bad but could be improved"
יתרונות: "Read my experience in the disliked comment.. and you will understand why there's nothing to like about this trip"
חסרונות: "I know this is a budget airline, but the customer service was beyond terrible. Originally when I booked this flight, expected departing time was at 14:30 and I booked an earlier flight in accordance with Iberia. We had a connecting flight from Lisbon to Barcelona with Vueling (coshare of Iberia) which was expected to arrive at 12:00. However, it was an hour late. In addition, Vueling insisted we volunteer to check in our carry on bags due to lack of overhead compartment space. Yet when we got on the flight, there was evidently enough space. Thus, while waiting for our baggage, our flight to Oakland was already on last call. We explained our situation to Iberia and their customer service would not help us. They refused to cover the cost of our flight and stated we needed to purchase another flight out of pocket, which was quoted to be $1100+/person! Save your time and money and book with another airline."
יתרונות: "Only nonstop flight from Madrid to LA"
חסרונות: "Iberia, please renew your crew or give them some hospitality training"
יתרונות: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
חסרונות: "My connection flight to use was better on americal"
יתרונות: "Good deal and good service!!"
חסרונות: "Not very Organized at boarding!!"
יתרונות: "Boarding was very efficient"
חסרונות: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
חסרונות: "Food was just ok"
יתרונות: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
חסרונות: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
יתרונות: "on time, nothing stands out"
חסרונות: "couldn`t choose my seat"
יתרונות: "Boarding on time."
חסרונות: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
חסרונות: "Food Bording Confort"
חסרונות: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."
We were sent to Malaga instead of Granada due to weather. Although we were bussed to Granada, arriving 4 hours later, there was no further assistance or information from a representative. More communication would have been helpful and appreciated.
חסרונות: "Leg room too small."
חסרונות: "Space and environment."
יתרונות: "Efficient. On time."
חסרונות: "Water, courtesy of the airline. More space, of course."
חסרונות: "WIFI announcement which did not exist"
חסרונות: "A mechanical malfuntion caused our takeoff to be over 2 3/4 hours late. I had a scheduled 4 hour layover which wasn't enough and missed my USA connection. Had to pay another $2500 x 2 for return flight to make a wedding Same happened on arrival. 2hr delay Going back in 2 weeks. Trying Europa Air"
חסרונות: "Nicer behaviour from crew, smile is easy."
חסרונות: "Last minute switched plan causing much discomfort and confusion."
חסרונות: "they don't provide even water for the passengers"
יתרונות: "The crew was nice and friendly."
חסרונות: "The plane was extremely dirty, almost disgusting!"
חסרונות: "Our connecting flight was late and we missed our flighr"
חסרונות: "They closed the gates on time despite the flight being nearly 2 hours late. So, passengers sat in the plane for about 4.5 hours for a 2h flight."
חסרונות: "Didn’t take the flight"
יתרונות: "They made up for lost time"
חסרונות: "Some turbulence and lack of communication between the crew and everyone else"
יתרונות: "Trying to be the worlds worst airline. They get my vote. With totally mixed up gates many missed flight. Airline didn’t care"
חסרונות: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
יתרונות: "Everything is good"
יתרונות: "New plane"
חסרונות: "Could not check luggage online so had to pay exhorbitant fee at airport. Boarding at gate was totally disorganized and the attendents didn’t seem to care"
חסרונות: "Seats are like deck chairs with no leg room"
יתרונות: "Very bad experience , the crew was rude and not helpful .plus lost my luggage"
חסרונות: "Customer service was not good at all"
יתרונות: "Crew was nice, responsive and professional. They tried to make the best of a bad situation and were helpful in that regard. Pilot explained the reason for the delay. Also helpful"
חסרונות: "Arrived early at the airport and checked my bags. Was charged $190 for one extra bag. Told I had to pay for two flights because there was a connection! Boarding was late and then the plane took off late. Horrible."
חסרונות: "Big delay, poor information from staff."
יתרונות: "Randomly given exit row seating."
חסרונות: "First at the airport they tell us we have to check our carry ons when we had already flown three flights with them with those same bags as carry ons, then they criticize us for having heavy bags, which they never would have known if we had been allowed to carry them on. Their back up reason for needing to check bags was the flight was overbooked and there would be no room for bags, both of which were false as I personally counted at least 15 seats open and there were at least 6-7 completely empty overhead bins. Finally, it is Kayak that notifies me that my flight is delayed 90 minutes, but yet the airline decides it is a good idea to have us board and then just sit on the plane before finally telling us after 30 minutes of sitting on the plane with the flight door still open that we are delayed another hour. I would not fly them again."
יתרונות: "On flight home, second lost bag of trip and second time of an extremely long wait, truly long long wait to report lost bag in Barcelona. So far, I have only one message for updates online about my lost bag. It always says "searching." I don't think they are though."
חסרונות: "Lost luggage. If they would let me speak with someone live, I could give them an idea where they lost it. Looking online, I see many comments that the airline has not. located nor compensate for lost bags."
חסרונות: "Was late, without any notification"
יתרונות: "Boarding was ok"
חסרונות: "Flights usually delayed and the cabin crew look like they are sucking on a perpetual lemon"
חסרונות: "Very little legroom"
יתרונות: "Quick check in at the counter."
חסרונות: "Waiting @ boarding gate."
יתרונות: "I paid extra for the extra-legroom seats, and that was good. Though they charge for snacks/food/drinks, I was fine with a free cup of water."
חסרונות: "Our seats up front (2nd row) didn't recline, and it wasn't because of bulkheads or exit rows. It was a short flight, so it wasn't too bad."
יתרונות: "From check in to exiting the place, flying with Veuling was a great and very easy experience. We liked that there was more leg and seat space than on most planes and the in-flight magazine is top notch."
חסרונות: "No food, no entertainment,no place for legs,late boarding"
יתרונות: "The crew was nice and polite."
יתרונות: "Even though the flight was delayed they made up time in the air."
חסרונות: "Seats are very close together so not good for long haul flights. Not entirely comfortable. ."
יתרונות: "The electronic check-in was breathtakingly simple but this airlines excels at optimal usage of available space - to the extreme discomfort of its clients. I am of average height and my flight was an exercise in pain endurance."
חסרונות: "Zero legroom"
חסרונות: "Adjusting the air cabin pressure"
חסרונות: "50 mins delayed with no apology."
יתרונות: "Efficient, great value"
חסרונות: "Sits are not comfortable"
יתרונות: "staff, aircraft, service."
יתרונות: "The seats were comfortable and the flight attendants were courteous and polite."
חסרונות: "Our flight left 20 min late but we landed on time so it wasn't terrible."
חסרונות: "You take money from my card and you send me confirmation when I go to the counter they said that I don't have any reservation I will complain about that you are the bad company ever"
חסרונות: "Small. Narrow seats. Late flight"
חסרונות: "they left my lugage the delayed the flight for 2 hours, terrible services"
יתרונות: "Ample bag space"
חסרונות: "Cramped seating"
חסרונות: "The airplane seemed very old, worn, and tired. This makes us feel less safe."