The plane was a little old so the quality of the glass for the windows were significantly degraded, making pictures on camera not translate well. I would suggest putting in new glasses for the windows on this aircraft.
Flight departed and arrived on time. Shocking as this has never happened with Delta! We were thrilled and hope it happens again next trip! Atlanta seems to be the worst place we have to fly in and out of as there is always a delay. I never plan a trip with less than a 90 min layover there because of their issues so this was a treat!
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Seats were surprisingly comfortable for an economy ticket. Leather, plush, with good cushioning. Decent leg room. Takeoff and landing were on time. Recommend.
Flight crew was friendly and professional
They made us check carry ons despite the entire aircraft overhead space being empty
Flight was overbooked and we didn’t leave on time.
יתרונות: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"
יתרונות: "The crew was great and very friendly."
חסרונות: "We were delayed by 2 hours because of storms in Atlanta. The crew was awesome with updates but it made for a long day."
יתרונות: "Precautions taken appropriate"
חסרונות: "Environmental controls, it was a little warm. Seats seemed more uncomfortable than usual. Air vents, lights, too far from aisle seats."
יתרונות: "On time. Friendly crew"
חסרונות: "Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat"
יתרונות: "Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one."
חסרונות: "More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again."
יתרונות: "Everything was on time and ran smoothly. The seats have more room than most airlines. They were generous with drinks and snacks."
יתרונות: "Great people working the flight"
חסרונות: "Seating arrangements"
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "The tv is good addition Comfortable chairs"
חסרונות: "Menu could have been improved"
חסרונות: "The unfortunate delay prevented me from attending my grandmother’s wake. Fewer delays would be helpful."
יתרונות: "the crew were amazing, very friendly, welcoming and attentive."
יתרונות: "No comments"
חסרונות: "Cleaners had not done a great job. There were paper napkins left over in the seat pocket from earlier flight."
יתרונות: "Crew was great"
חסרונות: "Plane had to divert from Salt-Lake City due to a storm. My son 17 years old traveling alone once in Salt-Lake City should have been given priority for an overnight stay instead of sleeping on an airport bench! Dinner + Breakfast vouchers would also have been nice compared to the 15$ food voucher..."
חסרונות: "Add A Display Board For When Cabin Sections Are Boarding"
יתרונות: "Crew was great as always. Friendly and professional"
חסרונות: "We had a delay that complicated our getting home but all ended up OK"
יתרונות: "Convenience. Smooth ride. On time. Great staff."
יתרונות: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
חסרונות: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
יתרונות: "The crew was helpful and very friendly. The boarding process was calm and orderly. The seating was comfortable and very relaxing. The service was frequent and available. The entertainment was up to date and easy to access. The temperature was perfect. The flight was calm and fast. The overall experience was awesome."
חסרונות: "ABSOLUTELY NOTHING!"
יתרונות: "Olivia Sanchez and Yvette Diaz were absolutely. 100% phenomenal. They upgraded my friends and I to a flight tomorrow, and we can still meet with our group in time."
חסרונות: "Our flight was delayed at 12:07am, and we would have missed the connecting flight."
יתרונות: "I enjoyed my flight! Great movies, good food and I was comfortable. Nothing like First Class."
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Flight was on time; captain was clear and funny."
יתרונות: "The A330 is So much better than the A320, More room, movies, games, wish the flight down was on a A330."
חסרונות: "Nothing- plane was full and pretty quiet. Bathrooms were easily accessed"
יתרונות: "Good friendly staff. Delta Studios is neat."
חסרונות: "Small plane , last minute seat change, half hour delay"
יתרונות: "Quick flight, great landing and takeoff."
חסרונות: "Everything was great today."
יתרונות: "Staff, Ease of boarding"
חסרונות: "Bring back in flight meals, please"
חסרונות: "Landing was frightening."
חסרונות: "Trying too hard to fit as many as possible"
יתרונות: "The flight was on time."
חסרונות: "This was an almost 6 hour long flight, LAX to OGG. The aircraft was older and for a 6 hour flight, they really should use a bigger and newer aircraft. The entertainment systems on the back of the seat worked sporadically and the PA system was too loud and every time the PA system was used while we had our headsets on, it was excruciating We had no warning in order to remove our headsets before it blasted into our ears. We were amazed that after paying a considerable sum for our tickets and being in the air for 6 hours, there was limited meal service and we were required to purchase a sandwich in order to eat. I fly Delta frequently and this was by far the worse flight I can remember."
יתרונות: "Wi-Fi, food and you could watch movies."
חסרונות: "Unfriendly flight attendant besides one flight attendant who was very sweet and kind. Very uncomfortable seats too"
חסרונות: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
יתרונות: "Friendly and cleanliness."
חסרונות: "Cold drinks were warm."
חסרונות: "Late and missed my international connection"
יתרונות: "Nice staff"
חסרונות: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "The crew, as always, were fantastic."
חסרונות: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
יתרונות: "Left on time, arrived early. Good free movie and TV show selection."
יתרונות: "Length of flight was good, one of the flight attendants was very nice"
חסרונות: "Flight attendant arguing and having words with a passenger BEFORE the flight even took off was very alarming, the attendant had walked past the seat, we saw her face change, she halted and walked back to the passenger and a very heated and negative exchange ensued, then another flight attendant came out and threatened to evict the passenger from the flight, this was before the flight even took place .... all passengers were like just remove them already ... t his is a short flight and most of use were connecting from a long flight from overseas ...."
יתרונות: "I liked the fact that delta gave me free in flight entertainment it was really fun to be able to watch movies and TV shows free of charge."
חסרונות: "I hated the food I ordered chicken and noodle salad. It as horrid. It was cold and wet and not something you would feed to your dog."
The crew was perfectly attentive and the food choices were superb. Nothing to improve
They send a text message the day before to arrive at the airport 6 hours prior to departure, this is crazy!
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
The tv screens on the plane were not all working - very long flight to have nothing to watch in front of you. This should have been checked/resolved before the flight as I might have been reluctant to board having known there was no inflight entertainment!
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Virtually empty plane (15 passengers?) Curiously, there were very few seats to choose from when booking? Flight was shorter than expected.
יתרונות: "First class is great: food, entertainment selection, comfort. Crew was attentive and kind. Will def fly first again for longer flights."
חסרונות: "The mechanism to control the entertainment screen is difficult to use and outdated."
The plane was up to date and comfortable. Everyone courteous. Nice trip
יתרונות: "Crew was very nice."
חסרונות: "They should have had vodka for bloody mary and good needs to be improved"
חסרונות: "Entertainment and food/drinks"
יתרונות: "Super courteous"
יתרונות: "I liked the location of my seat in first class because I was the first one off the plane after we landed"
חסרונות: "The crew, specifically the woman who was assigned to take care of first class customers"
חסרונות: "better trained pilots first hard landing in Jamaica"
יתרונות: "The crew was friendly indeed."
חסרונות: "I was really surprised that there was a gate change that made the flight depart from a whole different part of the airport. I was sitting right there and didn't notice it but thankfully I had enough time to get to the different gate."
חסרונות: "Entertainment screen and WiFi both not working for entire flight"
יתרונות: "Crew were very helpful"
חסרונות: "I have an injury so I paid extra for 'extra leg room" but there's a wall between economy and business class so very little legroom. My leg was hurting a lot and the flight attendants had to find me a different seat because I could not stay there for 5 hours. I wouldn't have paid extra for this seat."
יתרונות: "I was able to sleep through the flight comfortably."
יתרונות: "The crew was great except the steward making announcements was difficult to understand at times. She sounded as if she had laryngitis. I hope she is doing better."
חסרונות: "Entertainment cold have been provided for the clients"
יתרונות: "Left lake but still made it on time"
חסרונות: "Aircraft was hot. I volunteered to check my carry on and on other airlines they’d let you board early but the lady just made excuses. It’s fine if that’s policy but I don’t appreciate made up excuses."
יתרונות: "The crew was very attentive and caring."
חסרונות: "The flight was delayed. The pilot explained that the plane had been sitting in the sun all day and during the flight check, they realized that the interior of the plane had gotten over 100 degrees by not being operated for hours before the flight. Seems like poor planning or preparation."
חסרונות: "Delay upon delay"
יתרונות: "Airline crew was amazing and handled a person in need of medical care great!"
חסרונות: "The manager at the check in counter was rude and acted as if we were bothering him because we were checking in. He spoke to my husband as if he were a child and kicked another AA staff from behind the desk because he was ‘the manager’. I’ve never witness such unprofessionalism in my life."
יתרונות: "Wait staff we exceptional."
חסרונות: "Comfort for my legs considering on crutches could have used ability to prop my foot up"
יתרונות: "Airplane comfort, charging ports, entertainment, and crew"
חסרונות: "Delay after boarding for maintenance paperwork."
יתרונות: "The boarding experience was quite smooth. The flight itsekf was very good. I must commend the piolots for doing a wonderful job."
חסרונות: "I didn't like the fact that I paid for extra leg room and had to board with Group 7. I think that was ridiculous. I was unable to connect to gogo in-flight internet network. It was the second flight in which it was not available."
יתרונות: "It was on time."
חסרונות: "It was fine"
חסרונות: "Broken seat headrest No in-flight entertainment except small screen rows away Reading lights didn’t work properly Flight attendant call signal beeped for first 2+ hours and no one could fix"
יתרונות: "The flight crew gave us biscuits."
חסרונות: "There were TVs that we were sharing between our seats, but no headphones were given out, like on the last flight. My personal headphones are Bluetooth. So I couldn’t even hear what was playing."
יתרונות: "Flight was okay"
חסרונות: "That I ended up having to deal with AA for everything"
יתרונות: "Comfort, promptness, and food."
חסרונות: "American Airlines nor British airways honor kayaks booking codes in the event of an emergency"
יתרונות: "My Business Class upgrade."
חסרונות: "Needs better snack selection."
חסרונות: "I really can't believe that this flight didn't have in headrest screens or USB power to keep you devices charged. This was a 6 hour flight across the US. If they don't provide entertainment, at least let the people charge their devices."
חסרונות: "departed late, we have to wait 20 minutes on board, flight arrived late to destination and in Lima airport were not gates, no buses available so we have to wait another 25 minutes in the plane, once in the terminal another 15-20 minutes waiting luggage"
יתרונות: "Once we got underway everything was excellent and fast."
חסרונות: "Flight was delayed due to the original plane being hit by a bird."
יתרונות: "Newer plane and one very friendly male flight attendant."
חסרונות: "Aside from one younger male flight attendant the service was terrible. They did not pick up garbage and ran out of meal selections. One flight attendant by the name of Valerie was incredibly rude. I would recommend American Airlines invest in younger and more professional flight attendants."
חסרונות: "When I arrived in Kingston after a long day of traveling only ONE of my TWO checked bags arrived that has my clothes swimsuits shoes jewelry and a host of other important items"
חסרונות: "It didn't happen"
יתרונות: "Courteous and professional crew"
חסרונות: "Delay taking off, due to technical issues with aircraft. Seat area is much too small for an adult."
יתרונות: "Ticket agents at all airports were helpful and very considerate."
חסרונות: "We were not able to print our boarding passes the day before as expected per the website and purchase docs for the tickets, despite providing passport numbers (several times) and Global Entry registrations. Had to go to a ticket desk at first departure and third departure points to have them printed, with no explanations given. Also not allowed to choose our seats for the third leg. Food was barely edible. Paid extra for roomier seats on one leg, making it more comfortable, but were extremely tight on another leg which had many empty seats scattered throughout the cabin. Cabin attendants seemed more interested in pushing items that generated revenue than providing the ones that came with the ticket (which is never cheap to begin with)."
חסרונות: "Thought I would be flying on Quantas, not AA"
יתרונות: "I thought the crew was friendly and the food was pretty good."
חסרונות: "The plane did not have personal TVs, which means they showed a handful of bad movies overhead and on a nine hour flight, it's hard not to be able to pick a movie or pick a TV show."
יתרונות: "The flight attendants were courteous and the ride was very smooth, I felt at home."
חסרונות: "We received no snacks coming back home to Jamaica but we give thanks for you guys informing us."
חסרונות: "Would at least like a choice of a snack instead of cookies I don't care for."
יתרונות: "The flight between WA D.C. And Phoenix went well. Very nice staff, orderly onboarding"
חסרונות: "Arrived in Phoenix and hurried to my next gate for the flight to Palm Springs only to discover a delay in the flight. No marguees were updated, no explanation just the plane had not arrived. Soon after we were told of a gate change, the marquee then said the flight would not arrive until 11 pm it is a one hour flight, so we actually arrived at 10 pm."
יתרונות: "all my flights have been ontime and they arrive earlier than the expected better late that never"
חסרונות: "no complimentary wifi"
חסרונות: "It's not the first time that I was forced to gate check my carry on luggage. They claim that the cabinet in the plan is full while actually there is plenty of spaces for multiple luggages to be there. The crew was rude and refuse to explain it in an acceptable way. When I asked why cant I carry it when there is enough space, she simply says because you just can't. Do you want to take the plan or not! This is unacceptable."
יתרונות: "Food was good and staff was nice."
חסרונות: "Plane was old, seats uncomfortable like all the cushion in the seat had been worn out, and a bathroom was out of order so we had to wait in line for the other one that would quickly run out of paper towels."
יתרונות: "Flight was early both ways. Pleasant experience"
יתרונות: "I managed to get a comfortable seating"
יתרונות: "All was good"
חסרונות: "Them good"
יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Flight wasn't crowded and it was a quiet flight."
חסרונות: "Flight was delayed an hour, but baggage arrived fine."
יתרונות: "Every thing"
חסרונות: "Everything was amazing"
יתרונות: "Everything went well, the crew was great."
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "nice food great crew"
חסרונות: "the washrooms need more cleaning during this long flight messy boarding"
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
חסרונות: "They feel like seats for budget flights."
יתרונות: "Really liked I have space for my legs."
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Good legroom and entertainment options, on time. Enjoyable overall."
חסרונות: "Food showed British heritage -- stodgy, boring, overcooked. The bathrooms were dirty and out of supplies after a while."
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
חסרונות: "Everything Luggage no come on time This is the worst company"
יתרונות: "My seat at the exit door gave me ample leg room"
חסרונות: "Passengers were not feted in a special way due to the delay. .The unplanned extra time made me sick"
יתרונות: "The flight was relatively empty, so there was a lot of room. Had it been full, I'm not sure I would have rated comfort so highly."
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Very friendly flight attendants. Great food!"
יתרונות: "Food good Choice of movies pretty good"
חסרונות: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
יתרונות: "Decent legroom (paid for priority seating)"
חסרונות: "Plane was old Crew was indifferent Both legs of the flight was very late"
חסרונות: "Flight was delayed"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
חסרונות: "I did not like aircanada changed my sit without asking me.I did not like delays."
יתרונות: "Food need to improve it's no taste and stank of meat"
יתרונות: "Boarding and crew were very good."
חסרונות: "Air Canada Legs were excellent, but Rouge Sucks!"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "New aircraft 787. Direct flight from Israel to Canada, no layover in Europe. That was nice. The crew was very friendly and helpful. The worst part was the airport in Toronto. Very confusing to get around in. And having to fill out custom papers for Canada when I wasn't staying in Canada or leaving the airport. Didn't like that. But the service of Air Canada makes up for the airport, I would use their service again."
יתרונות: "Very easy flight, attendants were helpful and nice. No delays!"
חסרונות: "The flight attendants were not that friendly."
יתרונות: "the mounties rock, seriously"
יתרונות: "I loved the 787 with the mood lighting and humidified air. The flight attendants were very nice and attentive. I loved the warm towels after take off and before landing!!!"
חסרונות: "I had a 4 hour layover in Toronto. Could have done with a much shorter layover. A Dr. Pepper as a soda selection would be nice but not essential."
יתרונות: "The crew was nice and friendly"
חסרונות: "The seats are too tight"
יתרונות: "The crew was polite and friendly."
חסרונות: "The food was not good"
יתרונות: "Great customer service great people"
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "The 787 is avery comfortable airlplane."
יתרונות: "The flight attendants were very professional and caring"
חסרונות: "My vegetarian food choice did not transfer from my United Airlines profile"
יתרונות: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
חסרונות: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"