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Swiss shouldn't operate another second until they have their customer service figured out. You can't reach anyone at the company. 0 accommodations for you in case you need to make changes.

Boarding was two-step, checkin then wait then enter the aircraft. Aircraft was very old, seats worn and even ripped. No entertainment. Feed was very basic - a warm sandwich in a plastic wrap… crew was ok, a bit cold and stern but otherwise polite

The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.

More meals in flight - one meal is not enough for an 8hr flight

The quality of the food must be improved Everything else is perfect

Sitting very tight less than what I expected beverage and snacks below par over all for relatively short flight ok wish other better cheap airline may have better service with less money

Great ride with excellent service

Service was great - flight attendants, on time, etc. the food was ok and the movie choices were limited…. But those things are minor in comparison.

On time Check in. That was not good after sittng in our sits, having been to change the places!

I wish there was ways to charge the phone while in the flight and that the service was better.

A few things, the boarding process was very bumpy and complicated with an interview and things that seems out of order. Once in the plane I think the entertainment was very poor. They advertise wifi, and tv programs as well phone signal and none of it worked properly. There was also no way to charge the phone or electronic devise while in the flight.

The seats are old and very uncomfortable and it felt dirty. The crew where very unhelpful and unwilling. They ran out of vegetarian meals and just didn’t care about it. It was just an awful experience.

Deplorable never fly again

Deplorable, never fly again

Is a big difference

Was very uncomfortable fly, chair to old and uncomfortable. People from my back pushed back the chairs the whole fly.

You screwed up on my flight, then didn't apply my meal choice to the airway so I didn't have anything to eat the whole 8hour flight. and whats up with the second piece of checked in baggage not being allowed? You should tell customers theres a baggage embargo.

you screwed up on my meal choice and I didn't have anything to eat the whole 8 hour flight.

Very rude flight attendance. No accommodation for special needs. Food is horrible. Very disappointed. Won't fly with ITA again!!

Aircraft was dirty af

The food

Very comfortable for this kind of airplane : Canadian bombardier

Boarding in the heat was not pleasant

More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.

Main trouble was with Kiwi -- a partner booking organization through Kayak. Even though tI booked well in advance they did not assign me a seat and I came within a minute iof getting bumped from the flight. On the return trip the airline sent me an ominous message that I had to provide additional info before I could receive my boarding pass and that if there were problems I would get a refund. That caused unnecessary stress since the airline just needed my home address. Kiwi should have made sure they had collected all the necessary information from me before they booked my flight.

צוות מצויין , עמידה טובה בזמנים , מטוס נוח ונקי , האוכל (סנדוויץ' יבש עם גבנ"צ) לא כ"כ - אם כי לא ציפינו כלל לכיבוד . פעם היו מסכים עם סרטים לבחירה , לא ?

Long delay, lack of space at the seats (not comfortable).

We made the boarding and then waited inside 40minutes before taking off The plane was too full It was probably the worst flight of my life in terms of comfort. I was in the central seat, and on my right i had a very big person who was occupying part of my seat since he did not fit in just one. I think in these cases the staff should notice and do something about it. I checked if there were available seats by myself, but it was all full. Maybe in business class there were still available seats though.

Ecelent

Expect Full aircraft in economy

Meh