Flight was on time but seat was very uncomfortable.
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Crew was very nice. Seats very close together and uncomfortable. No tv screens. No meal or beverage service.
יתרונות: "At 6’9” tall, it was decent"
חסרונות: "Not on the flight"
יתרונות: "The boarding process was very smooth and we took off early and the crew was great and then we also arrived 30 minutes early."
חסרונות: "Nothing could be changed."
חסרונות: "Everything was good"
יתרונות: "A very pleasant experience, nice crew."
יתרונות: "Hound crews are helpful in fixing up our seats"
חסרונות: "Provide more options for food. There were 2 vegan meals out of 3. Self serve counter provide more seats options and provide change seat function"
חסרונות: "Caterer was late causing plane to be 45 min late taking off. All so first class could eat while we're had pretzels"
יתרונות: "They weee calm dealing with angry passengers."
חסרונות: "Leave on time. Nearly 3 hours late. Horrible."
יתרונות: "Boarding process was easy."
חסרונות: "Different snack options."
חסרונות: "Better entertainment"
יתרונות: "Good overall service level of AA"
חסרונות: "USB-, and Audio plugs are misplaced in the AA Premium Economy seats. Acrobatic skills required to connect/disconnect devices"
חסרונות: "There are no flights past 5pm making attempts to get to Lawton difficult of anything goes wrong with previous flights"
יתרונות: "The speed with which phone AA Platinum customer service changed me to alternative flight"
חסרונות: "Flight delayed, no honest info put forth. Fortunately changed my flight to 1:37 pm flight, original flight left after 3 pm! Got stuck with middle seat."
יתרונות: "Pilot John going to DFW , awesome!!!!"
חסרונות: "All good !!"
יתרונות: "Flight was on time"
חסרונות: "Seat width, height, pitch and aisle width were absolute minimum. Very uncomfortable !!!"
יתרונות: "i could sleep on 3 seats, because had two seats free near me))))"
חסרונות: "The delay in boarding the flight in Chicago that made us miss our flight to Nairobi and has cost us a lost luggage which was checked in at Chicago and has not been located to date"
יתרונות: "Actually pushed back from gate on time in Philadelphia. Took about 25 minutes from then til take off. Landed only a few minutes behind schedule. Crew was pleasant. Food was okay."
חסרונות: "It was a Finnair flight but operated by American Airlines. I booked through Justfly.com and paid extra for what I thought were our seats. Don’t pay Justfly for seating choice as the operating airline can switch your seats. Online checkin was difficult as I tried Finnair first with no luck, then got somewhere with American. Seats were not very comfortable but I guess that’s what you get in economy."
יתרונות: "We landed safely; Beautiful infotainment screen that did NOT work"
חסרונות: "Extreme delays; Beautiful infotainment screen that did NOT work; Sitting on the runway/tarmac for hours"
חסרונות: "Delayed 4 hours there, delayed 5 hours on the way back. Messed up plans a bit"
יתרונות: "On time and no hassles."
חסרונות: "Uncomfortable old dirty aircraft."
יתרונות: "Came around a few times with drink service. Friendly crew"
יתרונות: "Flight crew very friendly."
חסרונות: "No entertainment so 1 star rating. Kind passenger switched seats so I could sit with my husband and son. Would have had to sit behind them if not for her. Paying extra for isle seats was a surprise."
חסרונות: "This flight was miserable. Seriously, one of the worst flight experiences I've ever had. The leg room was absurdly small. I'm not a tall person and I only had one inch in front of my legs. When the guy in front of me put his seat back it pressed into my knees. There wasn't enough space to bend down and untie my shoes, let alone get something out of my bag. My shoulder and knee were touching the guy next to me (a complete stranger) for the entire flight and there was nothing I could do about it. This was a red-eye but I absolutely could not sleep because it was so uncomfortable, so when we landed I had a terrible migraine and was nauseous and disoriented going through customs. I actually had to sit down in the airport because I though I was gonna pass out while trying to carry my bag, that's how shitty I felt after this flight. On top of that, not being able to sleep on the flight really messed up my sleep schedule and so jet lag from the time change has been made even worse, so I'm completely out of whack and its so much worse that it otherwise would have been because of the horrible flight. Also the food was gross and there wasn't enough of it. Even now, I don't think I have really communicated just how shitty this flight was. I was actually angry when I saw my seat upon boarding, and I'm still angry about it now."
יתרונות: "Almost everything. Only the food was lacking. I like their new planes. The outlet at the seat in coach. The magazine options at the seat as well. I did not look at the entertainment so I will not rate that. The crew was professional."
חסרונות: "Just the food options. Ginger snaps was what was served for food and a beverage. I suppose this is what obtains on most airlines these days but can't I hope for something more like maybe a sandwich? AA has the opportunity to set themselves apart in this area."
חסרונות: "My daughter is in a wheelchair. She was a carry on (I e I carry her on board). The staff knew this but failed to notify the airport. Hence, we had to deplane without a jetway. I didn’t. The steep stairs made it unsafe. Had to wait a long time for a handcranked lift. No one really knew what they were doing and they wanted to put her in an adult wheelchair in spite of my identifying safety issues. My daughter was scared and upset. Epic failure on AA’s part. Communication breakdown on many levels. Shameful."
יתרונות: "The crew on both flights to Cancun were very nice!! thanks"
חסרונות: "Age of plane, overall service"
חסרונות: "The flight was cancelled, there is nothing to rate except the inconvenience it caused me and my fiancee who were traveling back home for a business meeting."
חסרונות: "it was an hour late"
חסרונות: "We didn't fly Finnair. All of my emails said Finnair and then when arrived at the Finnair counter they didn't have my family registered. After some panicking, we were told to try American Airlines. That is who we flew with, not Finnair"
יתרונות: "Nice flight attendants!!"
חסרונות: "We boarded an hour late with no explanation then left even later because we were so far back on the run way. Also the last checking me in was not the kindest! Nor was the man who scanned my ticket to go on the plane."
חסרונות: "Would be nice to have some sort of entertainment for a 3 hr flight"
חסרונות: "Food was bad and crew never ask for food to economy passengers for long hour flight meal plan was not working I felt hungry and ac was too cold for all the time nothing good entertainment movies for different languages and no providing small personal hygiene kits for long flight"
יתרונות: "Good flight. Arrived on time"
חסרונות: "Jet bridge was broken and needed repair. Delayed departure."
חסרונות: "This is a Airline petty poor in service they don´t care about the costumer i just fly true they when i dont have any other option"
חסרונות: "3 hour delay - no compensation."
חסרונות: "The parking garage is confusing, but worth the extra money to park there."
יתרונות: "Delta is better"
יתרונות: "We enjoyed the movies and games available, lots of leg room and had a lot of food to hold us over. The flight was long but very smooth."
חסרונות: "I did have to lay for my seat or I would have had to get a middle seat."
חסרונות: "When I booked my flight, I used Kayac like I always have in the past. To begin with, I selected several flights that were listed, only to have it tell me that this flight is no longer offered, which I assume is engineered to get me to select a more expensive flight. Once I finally found a flight that was still available, I selected it and began the process of providing information and selecting seat assignments. On 2 of the 4 legs of the round trip, there were no more seats available except for upgrade seats, which resulted in an extra $100.00+ in charges. Then when I finished the transaction, I noticed an extra $200.00 charge added. End result was that I ended up paying over double what I would normally pay for this same round trip that I have made many many times. I feel, no I know, that some customer relations person will look at this comment and reply with a pre-generated response apologizing and hoping I have a better experience in the future and thank me for using Kayac. Big companies like yours look at one customer as no big deal. I'm a Physician and have the ability to reach out to multitudes. I'm going to make it my mission in life to reach out to as many people as I can through word of mouth, signs in my office, Internet and social media to let them know about the deplorable practices of your company."
יתרונות: "Well, there wasn't any entertainment, but that's ok. The flight attendants were nice, and the flight was on time."
חסרונות: "No complaints here!"
יתרונות: "I like that the times American Airlines offered to get to my destination."
חסרונות: "The planes are not so clean and very old... These days it makes me more willing to pay extra to fly on a newer plane."