Crew was helpful; food was horrible AND expensive; they had us wait on the tarmac on a bus for nearly 30 minutes; the flight departed more than 90 minutes late and weather was NOT an issue. Miserable really, but at least my luggage arrived and we didn’t die - could have been worse I guess.
The staff is super nice and happily works with everyone in need of something. Prepare to have cash in Euro on you to buy drinks and food.
Wasn’t able to check in online and checkin line at airport took over an hour
Angebote beim nächsten Flug
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
יתרונות: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
יתרונות: "Seats were good"
יתרונות: "Nice seats, clean spacious airport, nice crew"
חסרונות: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
יתרונות: "Departure and arrival were right on time."
חסרונות: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
חסרונות: "One hour delay and baggage retrieval also took one hour"
יתרונות: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
חסרונות: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
חסרונות: "We had were more than 3 hours late"
יתרונות: "Comfortable and spacious seat allowed me to slee most of the flight!"
יתרונות: "Nice crews. Flight was on time"
חסרונות: "There is no instant noodle as in Suncafe (menu)"
יתרונות: "smooth check in and boarding"
יתרונות: "I like the competative rates and on time schedule."
חסרונות: "Lost my luggages"
יתרונות: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
חסרונות: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
יתרונות: "Short wait"
חסרונות: "Not enough leg room"
יתרונות: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
חסרונות: "Didn’t get to it"
יתרונות: "The employee were professional and nice. Every thing went smooth"
יתרונות: "Mostly everything was fine with the flight"
חסרונות: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
יתרונות: "The lounge"
חסרונות: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
יתרונות: "Fast amd easy flight"
יתרונות: "Quik flight"
חסרונות: "The fiod I requested from the menue was not available"
חסרונות: "Very bad transfer arriving from Istanbul at Antalya."
חסרונות: "Very bad transfer arriving from Istanbul at Antalya."
יתרונות: "Wonderful flight. Everything was Handled well by flight staff"
חסרונות: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
יתרונות: "We got where we were going safely"
חסרונות: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
חסרונות: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
יתרונות: "Staff was nice"
חסרונות: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
יתרונות: "Cost was reasonable."
חסרונות: "Often it has delays."
חסרונות: "Delayed 35 minutes"
יתרונות: "Good flight overall and crew good"
חסרונות: "Left half hour late otherwise satisfied"
יתרונות: "customer service in general.."
יתרונות: "Plane was veryClean. On time. Staff were very frindly"
יתרונות: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
יתרונות: "efficient boarding"
חסרונות: "seat a bit worn out. luckily it was a short flight"
יתרונות: "Everything perfect I Like the sun express"
excellent all round and check in luggage included
יתרונות: "Crew was good, cheap price"
חסרונות: "Rough landing, and very poor luggage service upon arrival"
יתרונות: "We landed without crashing"
חסרונות: "The check in process, the upgrade process, the boarding process. And, everyone just sat where they wanted, even after I paid for the upgraded seat. The crew could not care less, and I ended up with the largest person on the plane next to me, who seat jumped, so I had to sit sideways the whole fly."
יתרונות: "The price was good"
חסרונות: "A lot of confusion at the airport when we wanted to check our bags. I felt they could have directed traffic (the people trying to check in) better."
יתרונות: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
חסרונות: "Toilet .. seats .. windows.. air conditioning must be stronger .."
יתרונות: "The crew was fine."
חסרונות: "Pegasus should upgrade the payment method through cards. They should accept more types of bank cards."
יתרונות: "The crew doesn’t smile! The economy seats are narrow, with the same ticket price I can fly with a plane with infotainment"
חסרונות: "Though it was a one hour flight At least you could offer passengers water or coffee plus a smile would do make us feel relaxed."
יתרונות: "The flight was very uncomfortable and dirty"
חסרונות: "I went to ataturk airport be mistake then I went directly to sabiha airport before the flight 45 min they gegusos stuff did not allow me to get in the plane!!!"
יתרונות: "Easy; fair prices; budget rates"
חסרונות: "no entertainment (N/A)"
יתרונות: "Cheap price with basic seats but all in good order and plenty of leg room"
חסרונות: "The check in processes was very very slow"
יתרונות: "The flight was ok"
חסרונות: "My husband and son both ordered a wheel chair because I have rheumatoid arthritis and fibromyalgia and when I arrived in turkey they said there was no order for one. I walked through the airport at a snails PA e and since I arrived I have been very sick."
חסרונות: "Typical Pegasus. One of the worst airlines of the world. I typicall try to avoid Pegasus, but sometimes I dont have other choice."
חסרונות: "Wait time, customer service"
חסרונות: "Landing was very rocky"
יתרונות: "The price"
חסרונות: "The mass"
יתרונות: "The price"
חסרונות: "The seats"
חסרונות: "Old plane, really crowded seats, the air crew doesn’t bother to clean the lavatories. Those who are working that is as the toilets up front were out of order..."
חסרונות: "My bag did not arrive"
יתרונות: "price good -- and it worth try again -- get more from this price"
חסרונות: "Checkin takes à long time"
יתרונות: "As noted above"
חסרונות: "Nothing really"
יתרונות: "Everything was on time, crew was nice, a lot of empty seats"
חסרונות: "Noisy children..."
יתרונות: "Fast boarding on time departure nice crew"
חסרונות: "really narrow seats no options to lower the back of the seat Water cost money no TV"
יתרונות: "The flight itself went smoothly"
חסרונות: "I expected to atleast get a glass of water"
יתרונות: "The crew at the airport was incompetant. The service was appalling. I had to wait for over 30 minutes for bag drop off . I was very dissapointed. Also boarding was quite late and pushy"
יתרונות: "This was a domestic flight, only hour and 30 min. Same aircraft as from London to Istanbul, nice and comfortable seats with plenty of leg room."
חסרונות: "The flight was only hour and 30 min, so I have no criticism for this flight"
יתרונות: "Connecting flight to Stockholm was cancelled. Had to fly to Copenhagen and perchuse another flight with SAS When complaining to their staff the answer I received was that no other airline would even give me an option to fly to Copenhagen (where I was not headed by the way) in short - paid another 300$, got to Stockholm 3 hours late and will never fly them againb"
יתרונות: "All was good but I thing thy need to give food with no pay 3.30 h fly thy need something free"
יתרונות: "No problems at all, everything was OK and most important, on time"
חסרונות: "My tent poles, which were attached to my bag were lost. I am hiking in Switzerland and have no tent now!!!"
יתרונות: "Great team and great pilot everybody to the baggage people were excellent!"
חסרונות: "All they wanted was money. It was a scam. What is 8kg for a canyon? They would have charged me $75 for 5 kg! The only reason they didn't is because their system was down. They tried my credit cards and when that didn't work, they asked for cash. I never carry more than $5. There was no order in the airport and it was absolute mayhem. I went from line to line. I will never use this airline aha in! TWO hours to get my boarding pass? Anthony Gallo"
חסרונות: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
חסרונות: "Check in took 1.5h, that is why me and my wife werent seating next to each other, and also we almost missed our flight."
חסרונות: "Not even refreshments or a glass of water, almost all flights were delayed, no entertainment, lousy experience..."
חסרונות: "We wait 1.5 hour....no good air conditional....no water and no juice"
חסרונות: "Wasn't informed of any delays. Every flight was delayed or rescheduled! Nobody was informed of anything that was happening. I will never fly again with Pegasus"
יתרונות: "As long as I arrive safely, price is the most important thing about a flight..."
יתרונות: "It was a smooth ontime flight, helpful customer service."
יתרונות: "The actual flight to Turkey was ok. nothing horrible happened."
חסרונות: "I came four hours before my flight, about 4 a.m.. two and a half was spent sending me back and forth because they couldn't agree on what was an appropriate price to charge me for extra baggage. The girl at the baggage counter called Pegasus and they told her the amount. When I got back to the baggage counter, the man there started checking my bags then the supervisor started yelling at me and him, because of a "miscommunication" between the other girl and Pegasus. I heard the other girl explain, and it was no communication. The supervisor as she called herself was extremely rude and short tempered with EVERYONE. Plus, they wanted to charge me 215 dollars for one extra bag. Really? I finally took a few things out and got away with under 90 dollars from the 20 dollars they were going to charge me before. I would have been happy to book with another airline that would have easily come under that price, and I barely got to my gate on time. I booked with Turkish air prior and it was 200 dollars round trip and I was very happy. My bags and food were free. When I got to Turkey to change flights, we had to get off the plane we were on and get on another, and my flight was over two hours delayed. We had to stay at the gate, and so I couldn't buy food at the airport. I would have gotten to Frankfurt at two so the small breakfast I had would have been ok, and now I had to buy food on the plane because I had planned also to meet a friend for dinner outside of Frankfurt before another flight (actually the entire reason I was flying with Pegasus in the first place) and now I wouldn't make it. Can you imagine spending all that money plus a hotel and the entire reason you went is just gone and you have to deal with all of this? So I go to buy food on the plane and I'm told my credit card doesn't work. The funny thing is, previously I checked my bags with the same credit card, and afterwards I rented a car and hotel with the same card. I knew my credit card worked. I made her try it again and nothing. So I just had to live on the small amount of yogurt I had had that morning. There was no apologies or anything for everything we went through except when my credit card wouldn't work the flight attendant gave me some coffee for free. I'm not a complainer and actually travel quite a bit (I've been traveling for 3.5 months straight all over europe and the middle east). This has been the only negative experience I've had. I truly believe that Pegasus does not care about keeping customers. I really feel like I've been treated like dirt, and that I was tricked into booking with them. I've always booked with Kayak and will continue to, but I would reconsider working with Pegasus if I were you. The other discounters like Ryanair are just fine. But this experience made me extremely angry and I will never book with Pegasus again."
חסרונות: "We arrived late and had to run over the airport to not missing our next flight. Arrived from Paris and had to take flight Istambul to Antalya."
חסרונות: "Flying from Zurich to Israel was able to board the plane with a carry on and a laptop back pack. On the flight from Israel to Zurich i was charged 130$ for extra weight having exactly the same things."
יתרונות: "flight happened"
חסרונות: "quality didnt seem high flight was a little late"
יתרונות: "The service of the team The guy ho check in ,i ask him for place infront of the plane and tell him that send e mail befor He give me first place for my parents becase its first time they fly"
יתרונות: "Cancelled my out bound flight from tel aviv with I notice. Can't contact them etc. horrible situation"
יתרונות: "Take-off and landing on time, smooth flight, friendly staff"