Muy buen servicio al cliente
Delayed flight, it is noticeable airplanes noticeable aged
Delays. Endless walking at Schiphol, most exits closed. No staff or signs.
Over 3 hours of delay without any assistance from klm
יתרונות: "Crew was great, on time flight, clean plane."
חסרונות: "Entertainments options were shockingly few. Honestly have not been on a plane recently with so few and limited options of TV series and movies. I was extremely surprised. Wish I had know and I would’ve had more options for my family."
יתרונות: "Professional crew. Good simple check in."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
חסרונות: "The plane is so old..,"
יתרונות: "Crew was nice and pleasant"
חסרונות: "Flight very late"
חסרונות: "Travelled business class and was ace experience"
יתרונות: "Nice staff and no delay"
חסרונות: "Instead of crisps maybe a bit of cheese or crackers"
יתרונות: "The space at my feet with the chair in front was a bit akward."
חסרונות: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
יתרונות: "Crew was fantastic."
חסרונות: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
חסרונות: "Need more leg room!!! Larger meals needed."
יתרונות: "The crew were amazing and the flight was very smooth."
חסרונות: "Keep up the good work"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Everything is alright"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Our lougage did not arrive"
חסרונות: "Very slow service at checkin, was not even available when I arrived at the airport"
יתרונות: "Restrooms clean, decent food and drink, nice cabin crew."
חסרונות: "No complaints"
יתרונות: "Friendly crew."
חסרונות: "So many people on a 747!!"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
יתרונות: "We got a meal for a 1h flight only"
חסרונות: "No entertainment but normal for this type of flight"
חסרונות: "Food and one bathroom out of service makes an awful flight"
יתרונות: "Fabulous trip with friendly, helpful staff"
יתרונות: "Delayed flight but staff apologized as for safety reasons."
חסרונות: "Very late arrival"
חסרונות: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
יתרונות: "Very friendly service!"
יתרונות: "Only thing we liked was the fact that we were able to get onto our flight at all..."
חסרונות: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
חסרונות: "They stole my money"
יתרונות: "Cabin Crew was awesome."
חסרונות: "Entertainment System was not working and no Non-veg food option in flight."
יתרונות: "quick and relaxed"
יתרונות: "Thankful for coffee being served without charge. Not all airlines do that."
יתרונות: "Cabin crew very pleasant"
חסרונות: "Lost our bags, little sympathy from staff"
חסרונות: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
חסרונות: "suitcase didn't turn up, although connection was quite tight"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "They were awesome."
יתרונות: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
חסרונות: "The seats in economy were a little too small for a 12 hour flight"
יתרונות: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
חסרונות: "55 minute delay was not welcome."
יתרונות: "Enough space good wine and on time"