על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
חסרונות: "The TV wasn't working and the crew I asked for help didn't do anything about it"
חסרונות: "Very comfortable and well run."
חסרונות: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
יתרונות: "almost everything"
חסרונות: "Old entertainment system with no choice of movies"
יתרונות: "Service great."
חסרונות: "Seats were three across very cramped and uncomfortable."
חסרונות: "Movies didn't work well"
חסרונות: "seats were definitely narrow"
חסרונות: "Leg space on this flight was less compared to other flights I had with TK."
יתרונות: "I can't remember the flight experience, so I assume it was fine."
חסרונות: "I can't remember the flight experience, so I assume it was fine."
חסרונות: "My flight tonight (0078) from MIA to Istanbul was delayed by over 5 hours. I am traveling with an infant and it has been IMPOSSIBLE to get anyone to help us. Finally, someone at the airport helped in re-booking our flights but I have yet to have anyone give me an answer regarding compensation! In addition, we are traveling with an infant which isn't easy but we had the bassinet seat on our original flight. Now it's sold out for the flight tomorrow and no one will assist in trying to help get us better seats. I understand things are out of your companies control but being in an airport with an 18-month baby isn't easy and no one in this company has made this crazy travel schedule easier. I would like someone to call me back or email me with something that could maybe be done to help us! No one at the call center will help!"
יתרונות: "great vegetarian food"
חסרונות: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
יתרונות: "Food good movie selections and Nice staff"
יתרונות: "Timing of the flight."
חסרונות: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
חסרונות: "Seats too close"
חסרונות: "Damaged luggage. My fist time traveling without my parents and didn't know what to do. Tried looking for someone to contact on the Turkish airlines site, no luck. My mother will help me when she gets back from her holiday."
יתרונות: "The quality of their team"
חסרונות: "Crew was ok"
חסרונות: "There was no personal monitor to watch movies during the flight"
יתרונות: "good entertainment system good legroom new airplane"
חסרונות: "lowered the food standards compared to previous flights flight was late"
חסרונות: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
חסרונות: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
חסרונות: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
חסרונות: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
יתרונות: "Overall it was a smooth flight except for few minor issues."
חסרונות: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
יתרונות: "That the plane didn't crash."
חסרונות: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
חסרונות: "to hot, very hot!!!"
חסרונות: "ذهبت لتاجيل موعد الطياره بنفس يوم السفر فقالوا لي يجب دفع غرامه 154 دولار سالت الموظفه كم التذكره الجديده قالت 130 دولار قلت لها على النت 105 دولار قالت صحيح ذهبت وشريت تذكره عوده جديده عن النت بعد ان سرت 4 ساعات الى المطار ذهابا وايابا لتغير الطائره"
חסרונות: "Small chairs and no entertainment system"
חסרונות: "The company lost my baggage"
יתרונות: "Comfortable seat, quick boarding and deplaning"
חסרונות: "No in seat entertainment, bad food"
יתרונות: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
יתרונות: "the food is great, very good multimedia system"
חסרונות: "bread was cold!! food asn't so good"
יתרונות: "The crew on the flight were very nice"
חסרונות: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
יתרונות: "Crew were very nice and professional."
חסרונות: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
יתרונות: "Aside from the crew and their patience, nothing"
חסרונות: "Everything aside from the crew"
יתרונות: "Onboard service was good. Ben Gurion airport services were excellent."
חסרונות: "Departure was late by an hour which made me miss my connection. Because of this: I had to purchase a visa @$70 US Airport service in Istanbul was very bad. It took 2 hours before anyone would actually help me to organize my next flight to Milan. By the time I arrived in Milan, my family had left worried sick not knowing what happened to me. I then had to find a bus to take me to Lugano, another 25 Euros, and not to mention all the stress to me and my family. I then decided not to put myself through the same situation on my way back to Tel Aviv and purchased new ticket with another Airline company. Overall, the whole experience was a nightmare."
יתרונות: "the crew was nice"
חסרונות: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
יתרונות: "Excellent and cooperative staff. It was a smooth flight."
חסרונות: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
יתרונות: "Free food and movies for a 1.5 hour flight, amazing!!"
חסרונות: "Two hours late leaving Sofia."
חסרונות: "Staff seemed confused and would not let us seat at our assigned seats which we picked in order to accommodate our baby. Instead they put us in an even worse spot and decided to ignore the people that took out seats and left them be."
יתרונות: "Small seats"
חסרונות: "Flight overcrowded"
חסרונות: "Them actually refunding my flight when I couldn't legally travel due to COVID lockdowns."
חסרונות: "To add food and to patk the plane at the linkway"
יתרונות: "Everything. Food was amazing, crew was very courteous."
חסרונות: "Too little leg room"
חסרונות: "I wanted to note that while screaming at gate D1 the stuff was beyond horrible. Lazy to talk, a lady who was on the screaming machine kept making nasty comments, really inappropriate addressing foreigners and people who speak Bulgarian. I found it highly disturbing, border line harassing. You can’t work customer service and be such a nasty grumpy person. Everywhere in the world that attitude won’t be allowed, or sanctions must apply. The lady who was collecting money for the checked bag was extremely rude and lazy. Almost kicked me out for not paying for my checked bag online. Excuse me? Why is she there then? The flight was fine. However, the flight attendance slipped the last 2 rows with drinks. Please make sure that the people who work at Sofia airport get some kind of basic human training. Unfortunately, they do not wish to make you feel welcomed or cared for."
יתרונות: "All was great and on time"
חסרונות: "6 hours delay !!!!"
יתרונות: "Nothing. Bulgarian Airlines is a fifth world company!"
חסרונות: "Everything! The flight from Sofia (after flying in a plane that looked like a bus from the 80s), was late over two hours. Bulgarian airlines lied to us in Sofia that we would be rerouted on other airlines and find out our new tickets only at transfer desks in milan. There were NO transfer desks"
חסרונות: "Flight was two hour delayed and I missed my connection"
יתרונות: "The chocolate was great!"
חסרונות: "This airline and airport is from two centuries ago. Seats were super crammed and we waited in the heat NEXT to the plane to board for good 10min"
יתרונות: "Not much."
חסרונות: "The flight was delayed with over an hour. No apologies were offered. I was not even offered a drink until I asked (and I was in business class)."
חסרונות: "There was delay of 2 hours with any notice."
יתרונות: "They didn't cram us into the transport vehicle like sardines"
חסרונות: "We need special assistance for my wife boarding the plane and didn't get it from Airline"
יתרונות: "Great polite and pleasant crew."
חסרונות: "Seating very tight. Knees hitting seat in front. Boarded from 2 entries. Chaotic."
יתרונות: "food was ok"
חסרונות: "not polite. no leg space at all compared to other airlines and worst of all they made me put my only backpack under the seat and be uncomfortable, where most people have 2 carry-ons large size and no one told them to check the bag for free so that there will be space on the overhead compartment"
חסרונות: "My baggage got lost two times in a row with Aeroflot. Terrible experience, bad food."
יתרונות: "Crew very friendly & helpful"
חסרונות: "My bag did not arrive. Was not transferred from Amsterdam."
יתרונות: "Flight crew was kind and helpful, flight arrived on time"
חסרונות: "Boarding was slow, could improve onboard services"
יתרונות: "Very good price and all went smoothly and on time."
חסרונות: "Having to walk to and from the plane and use a bus (no jetways).."
חסרונות: "My luggage was lost."
חסרונות: "My luggage is lost."
חסרונות: "Too small place for legs in the cabin for such a long flight. Very uncomfortable"
יתרונות: "We were just 10-15 people on the plane and everyone has its own row of seats. A nice sandwich + soft drink/wine + coffee/tea was provided quickly after take off. Then the lights were dimmed so the people could rеst for few hours till landing. Nice prompt service."
חסרונות: "Uncomfortable weared off seats and no entertainment system."
יתרונות: "The sandwich looked dry, but was actually very good."
חסרונות: "Uncomfortable seats. They are like benches. For 2-3 hours it’s OK, but could be improved."
חסרונות: "Poor food no entertainment"
חסרונות: "Seating was awful, did not enough room behind seat in front to use laptop when front seat was not reclined. Not enough space to recline my seat. Meal inadequate. Service poor compared to flight to Bulgaria. However I am glad I did not select Ryan air and get stranded."
חסרונות: "Flight has delay of 50min - technical problem. I missed other my flights Bulgaria air booked a new reservation and I had to wait 6h on Berlin airport."
יתרונות: "Once on board we flu fast"
חסרונות: "The flight was delayed by over 2 hours and no information was given at all."
חסרונות: "Flight was delayed two and half hours and then stupid excusing."
יתרונות: "Horrible. Don't book with this ariline."
חסרונות: "Although we were checked in, the flight was oversold and prior to boarding at the gate, they told us we can't board the flight. Our luggage had to be also taken off the flight and we were not given a flight till the next day. As a result we missed our connections, had to book an additional hotel last minute. Bulgaria Air had no even a customer service desk at the airport!!!!"
יתרונות: "Got me to my destination safely and on time"
חסרונות: "No one told me why or how long the flight would be delayed. I got at the airport at 9am for a 12:45pm flight, the plane didn't take off till 9:30pm. Air Bulgaria didn't update Barcelona Airport so everyone had to assume the flight could take off any minute and spend a long day at the gate. Avoid Bulgaria Air."
יתרונות: "The crew was friendly, the plane was cool."
יתרונות: "Everything went smoothly. They offered a complimentary snack and had an on time flight. Would fly again."
חסרונות: "The airline didn't offer online check in from out flight from Athens to Sofia, but that seemed to be because of travel outside of the schengen zone."
חסרונות: "Overall cleanliness of the cabin was very poor."
יתרונות: "We wish companies who share would advertise who they are partners with & that the other companies have your information when using their airline. We finally found the representative to Air Belin to check us in at the Frankfurt Airport to find out we will be flying with Balkan Airline at another terminal. The same thing happened on the way back. Luckily we arrived at the airport early both times to make sure we were flying. But getting information from one airline to another is hard when your booking # & flight number is different for each airline, & when you call the airline they tell you to go to the airport as they cannot help you over the phone. The flight was find but to board is another."
חסרונות: "Crew was not sympathetic towards mom with baby. No help with stroller. Airport agent decided to add stroller as checked luggage causing confusion and distress during short connection window to next flight."
יתרונות: "- on time (even earlier) - fast and convenient boarding - nice and friendly staff"
יתרונות: "On time and nice crew"
יתרונות: "On time departure and arrival. Friendly service."
יתרונות: "Check in was very fast and easy, crew was very nice and helpful"
יתרונות: "They serve you a dandwich and water."
חסרונות: "The boarding was a mess, because they decided to consolidate the passengers of two planes, so most of the seats were double booked and they were struggling to find seats. The flight was delayed with one hour because they were looking for lost passengers. Complete mess!"
יתרונות: "The crew are friendly and professional, I was greeted and given instructions when I missed a connecting flight due to mechanical issues with the first flight. I was given new boarding ticket for the next day's flight along with vouchers for the hotel and meals. The hotel was inside the airport and had a late check out and I was able to keep my carry on luggage in the room for most of the day."
חסרונות: "Turned the face value for the meal vouchers were way to low and was not enough to cover a very basic meal therefore I had to cover the difference."
יתרונות: "Crew was excellent. Aircraft comfortable. Good value fare"
חסרונות: "Plane was boarding but in the pre-security area the monitors said check in while inside the buses were loading to take passengers to the plane. It was a case of hurry up and wait. The bus was hot and the wait long. In the plane waiting for take off was unhealthily hot with no fresh air for at least 25 minutes. Also the check in process was bad. All the counters had monitors disposing RyanAir but it turns out you could check in for Bulgaria Air at most counters."
יתרונות: "It's a very small distance flight but the crew was very nice"
חסרונות: "Don't have much choice in drink or food"
היה איחור בטיסה חוץ מזה הכל היה בסדר
Could not check on on line for 1 out of 3 passengers
השירות של וויזאר גרוע...קנינו 2 כרטיסים וקיבלנו 1. תהליך הצ'ק אין לא טוב בקבוצה שלי 3 אנשים לא הצליחו לעשות.
I was not boarded because i was positive on my pcr test
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
יתרונות: "Professional and safe"
חסרונות: "Better boarding (lines too long)"
יתרונות: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
יתרונות: "It was enough fast"
חסרונות: "Too much money for nothing service."
יתרונות: "Nothing. Horrible experience overall, but what you pay is what you get."
חסרונות: "Pretty much everything..."
יתרונות: "It's the cheapest you can get"
חסרונות: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
יתרונות: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
חסרונות: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
יתרונות: "The cheap fares"
חסרונות: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
חסרונות: "The seats are cramped and you have to pay for snacks and water"
יתרונות: "The seat not so comfortable but good"
חסרונות: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
חסרונות: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
יתרונות: "Price of ticket"
חסרונות: "Seats are terrible."
חסרונות: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
יתרונות: "All and all great value for the money"
חסרונות: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
יתרונות: "We got to our destination."
חסרונות: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
יתרונות: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
חסרונות: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
יתרונות: "The Crew was excellent"
חסרונות: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
יתרונות: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
יתרונות: "Cheap fare"
חסרונות: "No entertainment"
יתרונות: "Quick to board, smooth take off and landing"
חסרונות: "On night flights woken up to serve drinks and given flying details from the pilot. Great in the day but would rather be left and not disturbed at night!"
יתרונות: "Flight was on schedule"
חסרונות: "No free drinking water"
יתרונות: "Absolutely nothing"
חסרונות: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
חסרונות: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
חסרונות: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
יתרונות: "nice servers"
חסרונות: "no kosher food for free"
יתרונות: "cheap, on time"
חסרונות: "no reclining chairs, no water free"
יתרונות: "Nice crew"
חסרונות: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
יתרונות: "I was lucky to be seated next to the emergency door so I had a very comfortable seat. Also, the crew was very attentive."
חסרונות: "The flight departed around half an hour late."
יתרונות: "It was quite good at boarding, quick and efficient (from/to)."
חסרונות: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
חסרונות: "Hidden fees"
יתרונות: "Flight attendance service was great and smiley"
חסרונות: "Nothing much"
יתרונות: "Actual in-air flying experience was smooth."
חסרונות: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
יתרונות: "I will never take flight with this company again!!!!! The worst ever shame on you"
חסרונות: "I didn't eat No entertainment"
חסרונות: "Basic flight. Rude crew and late flight"
יתרונות: "On time."
חסרונות: "Nothing much."
יתרונות: "only good for short flights....the price.."
חסרונות: "not comfortable seats"
חסרונות: "Boarding and getting off the plane via bus"
הצק אין היה גרוע משכו אותנו עד הטיסה רק לפני עליה למטוס יתאפשר לעשות
Flight was uneventful, boarding was late and should have started earlier
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
food and entertainment are not relevant for this flight
The lady at the check in desk was brutal. I explained her that I'm coming 2 com connection flights and I did not know that I have do to ht th the myself. She insisted and had me pa id the 50€
there was a delay for over 3 hours due to fog this is toatly acceptable, beacause of flight safety but since the fog was not unknown why we were boarded and than had to wait on plane without option to go back to the terminal the boarding was on foot so there was cnot supposed to be a big problem to get back and than reboard
Very strange boarding, long wait on foot after the gate.
The announcements in Bologna are very bad. We almost missed our flight. But the ground crew was very nice and helpful!
יתרונות: "Flight left on time and left early"
חסרונות: "Endless sales in cabin of duty free items"
חסרונות: "Going on time without delay, more staff to avoid long lines"
חסרונות: "50euro check in fee was awesome"
יתרונות: "The desire to keep up with the schedule. impressive."
חסרונות: "Memmingen Airport does not call "Priority" card holders at the beginning of boarding passengers."
חסרונות: "We did not make this flight due to an unrealistic connection time. We had to buy a new ticket to get to our destination."
יתרונות: "The cheap price"
חסרונות: "Check in, ticket check, linking up, boarding process, etc.... Everything was done miserably poor, that way, I believe Ryan Air can make more money by getting people will purchase priority boarding, etc! That said, and as I stated above, the crew was fine."
יתרונות: "Direct flight"
חסרונות: "Our suitcase were lost"
חסרונות: "I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous."
יתרונות: "That the place reached safetly to its destination"
חסרונות: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
חסרונות: "Severe delays, poor comms, priority boarding means nothing when we’re all piled into the same bus and there’s a scrum for the stairs into the plane."
יתרונות: "We arrive safely"
חסרונות: "There was a delay in boarding but no communication from any of the five members of staff at the boarding gate as to why. I also purchased priority boarding but we were not seperated from the crowd."
יתרונות: "Absolute nothing!"
חסרונות: "An hour delay for take off, we were trapped in the plane"
חסרונות: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
יתרונות: "Arrive 5 minutes earlier"
חסרונות: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
חסרונות: "we had delayed for 2 hours"
יתרונות: "Price. Timetable"
חסרונות: "Seats. The fact they put everyone in a deferent row"
יתרונות: "The landing"
חסרונות: "All, my wife needs a glass of water to take a pill and she was refused."
חסרונות: "My hardshell luggage was heavily damaged during the flight and the policy of the company makes it almost impossible to get a refund that is otherwise guaranteed by any air travel company. They have created a loophole that is impossible to exit in what I can assume is the majority of the cases they receive."
יתרונות: "Literally nothing"
חסרונות: "Delays and lack of clarity and updating"
יתרונות: "price, schedule, staff"
חסרונות: "the inconsistent carry-on bag policy which changed from the time of ticket purchase and forced us to purchase a 'premium' add-on to our ticket in order to be able to take our trollys on board. not professional."
יתרונות: "I can't think of a single good thing in that experience"
חסרונות: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
יתרונות: "There is a lady at the gate before we board the flight from rome (FCO) to tel aviv who is particularly nasty. She scrutinized and had every single person on line put their bag to be measured. She even did that with small back packs!!! Unfortunately for HER nobody had to pay extra for luggage!!! It is really the attitude. i paid a lot of money for my flight as much as a regular fligh neary $400 and yet I was still NOT allowed to take luggage. Its ridiculous!!! Had I booked with a regular airline, I would have paid similar fees and have a bag to put on the plane . Its time that Ryan air stop taking advantage of people and allow some luggage just like everyone else does. It doesn't have to be 50 lb but it can be a few pounds!!!"
יתרונות: "the cost"
חסרונות: "Boarding was late in 30 min."
חסרונות: "Flight delayed,missing item of myluggage worth150£"
חסרונות: "i realize you're a budget airline, but the flight was horrible. the seats were incredibly uncomfortable, and i could not recline them. the smell of the toilet was present in the entire plane. beverages (coffee, tea and water) should be provided for free, especially water. there was absolutely no organization in the airport in sofia, everyone just pushed and shoved to board. very poor experience."
חסרונות: "The flight the board on time"
יתרונות: "Made me pay 50 euros for a small trolley that was a bit above the requested dimensions though it fits well to the over head bins. Apart from this - nice crew and a pleasent flight"
חסרונות: "Too tough with measuring the trolkey bag. On the eay from my homeland ww had no challenge with the same bag"
יתרונות: "Very good value for money. Courteous service by cabin crew."
יתרונות: "The crew"
חסרונות: "The seating arrangements. It seems all the passengers were separated by purpose. No one set with their spouse."
יתרונות: "The price was very cheap as I booked half a year ahead. Flight was on time. Boarding was quick and efficient."
חסרונות: "Not enough room for legs. You have to pay for everything else except for the flight but this is Ryanair and it's understandable."
יתרונות: "Seat xxl very cold beside escape door. Do not worthy to pay"