יתרונות: "The flight was on time"
חסרונות: "Seats, entertainment, crew attitude"
יתרונות: "Seat was OK"
חסרונות: "Any entertainment"
יתרונות: "Great staff and food"
חסרונות: "Comfort was not great and no entertainment options whatsoever"
יתרונות: "Crew did their best to make us happy."
חסרונות: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
יתרונות: "The crew was intuitive and caring. Very nice and polite"
חסרונות: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
יתרונות: "Same crew. Really nice flight smooth and professional"
יתרונות: "Crew was ok. Had to manage difficult passengers."
חסרונות: "No entertainment. Average food. Little space for legs."
חסרונות: "Confusion with boarding process at gate. Once in plane, long delay with no explanation provided. No info about arrival and possible conflict with connecting flight."
חסרונות: "Boarding from terminal f sucks"
יתרונות: "The crew were good, polite and attentive."
חסרונות: "Getting through security and to the gate was downright bizzare. We were directed to the special F gate, where we had to stand in the freezing rain in front of a locked door without any explanation. This is after already packing our jackets in. Then we got screened and just as randomly told to go to the main terminal, where we got screened a second time, just as stringently (pulling everything out, padding down the kids). No explanations whatsoever, the craziest experience, completely messed our plans to get a bite up, I wish we were given some information ahead of time that we are going to be sitting in a single room zone. The flight was ok, but hellishly hot all the way."
חסרונות: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
יתרונות: "Crew was nice. Lufthansa crew is usually good, so no complaints."
חסרונות: "Even the crew said that the plane was too crowded, and that they should have used a larger plane for such a full flight.There was no entertainment on the plane, unless you provided your own device. My flight from Chicago to Frankfurt was on a very large plane so I have no complaints, but, the plane chosen from Frankfurt to Tel Aviv was much smaller, and packed to the gills, with passengers, and luggage, and crew. The crew themselves remarked that the type of plane used for this flight was inappropriate."
חסרונות: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
חסרונות: "We had to fly to mun because it was delay from florence"
חסרונות: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
חסרונות: "To Whom It May Concern, My name is Eliezer Korbman. I was a passenger on LH403 with service to Frankfurt, Germany. Upon reaching cruising altitude and prior to dinner service, a Lufthansa stewardess reached across my midsection, activated the reclining mechanism and forcefully returned my seat to its upright position - waking me up to eat. (You may conduct your own investigation, but there was no prior announcement.) I politely declined, but was later denied dinner and breakfast. To clarify, I was unable to eat or sleep. This is utterly disgusting service. I am incredibly disappointed in Lufthansa for the way that I was treated aboard LH403. Unless I can be persuaded otherwise, I will be taking my business elsewhere. Garbage service! Shame on you Lufthansa!"
יתרונות: "Please continue to use newer, updated places."
יתרונות: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
חסרונות: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
חסרונות: "the crew was horrible and rude"
יתרונות: "the crew kept their smile most of the time."
חסרונות: "bad weather caused problematic flight to the passangers and the crew."
חסרונות: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
יתרונות: "all the flights were on time, the service was wonderfull"
יתרונות: "Stressed out crew. No pillows."
חסרונות: "The business class seats is exactly like the economy seats"
חסרונות: "Needed entertainment"
יתרונות: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
חסרונות: "The one annoying thing was my laugage. It took 3 days to arrive."
יתרונות: "Great planes."
חסרונות: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
יתרונות: "I like the service and food. 45"
חסרונות: "I like food and service and they had things that make it different. 48.."
יתרונות: "all was perfect and helping"
חסרונות: "nothing all are fantastic"
חסרונות: "Overall experience - will not recommend this company and will suggest another company"
חסרונות: "The same as above"
חסרונות: "The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time."
חסרונות: "No entertainment Slow boarding"
חסרונות: "the seat. not suitable for a business category"
יתרונות: "the food was good,the crew was effective"
חסרונות: "the sits can be more comfortable"
חסרונות: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
יתרונות: "Very nice crew"
חסרונות: "Boarding and take off was late, probably the fault of destination airport"
חסרונות: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
חסרונות: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
יתרונות: "Got the seat that I paid extra for ,,,"
יתרונות: "Everything was OK"
יתרונות: "Landed on time"
חסרונות: "Took 2.5 hours to even get water from the crew. Food was disturbingly bad (hot goo). Service was unbelievably slow. I've never seen something like this on a major airline. Shocked and disappointed."
יתרונות: "The legs distance was poor The crew very professional"
חסרונות: "Leg space"
חסרונות: "Baggage arrived to TLV (my final destination) only the evening of the next day of my arrival."
יתרונות: "The food, The service, the seets."
חסרונות: "It is very uncomfortable to fly 5 hours on a seat without the possibility to lean back. The fixed back of the seat might be acceptable on short flights, but not on a 5 hours flight."
חסרונות: "There is no space for legs. The food quality is poor. No entertainment at all"
יתרונות: "the crew was nice"
חסרונות: "the chairs are not very comfortable"
יתרונות: "That we landed safely"
חסרונות: "The person at the check in desk could have been more informative and helpful and mostly when we checked in a half empty €40 suitcase, she could have checked the rest of our belongings to make sure it was ok or let us know if we need to change anything. I had to pay €50 later to have my tampons w me."
יתרונות: "Low cost, no complimentary food and no entertaiment"
חסרונות: "I could not take the trolies on board."
יתרונות: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
חסרונות: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
חסרונות: "My luggage box has been destroyed and now I have to deal this task with easyJet"
יתרונות: "The fact that I landed"
חסרונות: "It was awful no leg room no air worst plane ride of my life"
יתרונות: "Staff were friendly"
חסרונות: "Big delay in departures"
יתרונות: "Professional and friendly staff, smooth flight,"
יתרונות: "the Entertainment was great idea"
חסרונות: "- The chair cant change his position - you need to deliver some regular water it was missing"
יתרונות: "The flight was fine and safe"
חסרונות: "The flight hour since we spent time in the small unconvinient airport. If the flight was one hour later i would be able to sleep in zh and come with the train"
חסרונות: "I was charged for my carry on luggage from the UK to Israel, despite the fact that this was the same bag that I boarded the first leg from Israel to the UK. Secondly, many of the other passengers had several bags, bigger bags, prams, hat cases, etc. I felt that i was chosen at random, and that the rule is not applied equally."
יתרונות: "Nothing much"
חסרונות: "Zero customer service"
חסרונות: "Not enough space in the overhead bins"
יתרונות: "The plane is new and clean and the crew really do try their best. How they manage to stay calm and professional with all that's going on around them is excellent."
חסרונות: "No entertainment. Maximum seats are crammed into the aircraft leaving very little room. Seats can't be reclined."
חסרונות: "Crew is obsessed with safety procedures more than any other airline existing which becomes really annoying at some point."
יתרונות: "Shame !!!!"
חסרונות: "A humiliating flight experience. Even though we paid for seating on the plane, we also paid for luggage. We arrived with 2 standard trolleys and before boarding the plane they forced us to send them. It did not help that I explained that in the suitcases there were things we needed for flying, valuables, and fragile objects. The crew member was rude and forced us to pull out our belongings: a laptop, a professional camera with a big lens, two books, two porcelain items we bought and we were afraid to send in the big suitcase, two bottles of drinks and two sandwiches. Passports and wallets. I begged the crewman to let me go with at least one suitcase, but he replied rudely that he did not care !!! There was a lot of room on the plane, in the cells. The crew agreed with me. They tried to help and brought me an orange garbage bag so I could put all my belongings in it ... really humiliating !!!"
יתרונות: "Digital boarding pass on mobile from the app (my 1st time using) and using the app to check-in, amazing!"
חסרונות: "Nothing too negative to report! Pretty good overall"
יתרונות: "Pleasant polite crew. Modern airplane."
חסרונות: "Noosy flight with no onterferance of crew to quite passamgers. Did not allow one of us to bring carryon on board."
יתרונות: "No problems"
חסרונות: "Not enough legroom"
יתרונות: "Price. Professional approach."
חסרונות: "Bags not included into price. Needs better clarification."
יתרונות: "There was not one thing I liked from the flight, everything was poor"
חסרונות: "From the flight attendance to the plane everything was terrible"
חסרונות: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
יתרונות: "Great value for money"
יתרונות: "Crew seems to do the maximum to make you feel comfortable, Overall experience is ok"
חסרונות: "Sitting in front row made ys suffer the all flight from noise and very bar smell from kitchen and toilet Boarding the aircraft started few mintues after deparure original time (40 min delay to take off)"
חסרונות: "After the landing we had to wait a long time in the plain. the announcement was that due to how the suitcases where loaded into the plain if all people will get off the plain might tip."
חסרונות: "Terrible costurmer service"
יתרונות: "Leg space was better than most. Crew was very very nice and professional. The pilots spoke very clearly/"
חסרונות: "It was late, no one will pay us back for our bus. Luton airport is horrible at night, nobody knew how to help us get to London and the area is not friendly. It was late again on the way back, no explanations why. After boarding, we were put in a room with no w/c for approx. an hour waiting for the plane, no clear reason why."
יתרונות: "The crew was nice, we had female pilots Easy boarding New aircraft (relatively)"
חסרונות: "I don't mind paying for the food and beverages, just wish I had wider options"
חסרונות: "You broke my suitcase.and no one helped me in the airport. Please Contect me +972523188998"
יתרונות: "Good timing"
חסרונות: "The pilot kept refering to Tel Aviv air port as Jaffa airport, made me feel unconportable."
יתרונות: "The service in the same day I bought the tickets was great. Extended my trip in 1 day with no additional cost."
חסרונות: "The cost of luggage is ridiculous and evan once i was told that doing ut throgh the website wil cost me much less (reasonable 30€) i didnt find how i could do it. anded up paying x3 fir the luggage making all that low-cost pretty expensive all together. I dont like being hoaxed."
חסרונות: "The chairs are not comfortable"
חסרונות: "The trolley I came with to UK was fine, but back to tlv they decided to charge me 45 pounds"
יתרונות: "On time. Boarding was smooth, seat was comfortable, pilot pointed out interesting landmarks."
חסרונות: "Not easyJet's fault of course, but the immigration at Tel Aviv airport was an absolute mess. It took over an hour to be processed and there was no order in the queue. At one point a scuffle broke out between some people in the queue and another time the lady next to me fainted. There was no one managing the queues. This is not easyJet's fault, but the fault of the Israeli immigration service, but perhaps easyJet could make representation on behalf of passengers to the Israeli immigration people."
יתרונות: "The air craft the staff are bed they charg 45£ because they do not alow cumputer and trooly and the lady act very agresivly IT WILL BE MY FIRST AND LAST TIME WITH THAT AIRLINER EVEN IF I NEED TO PAY DOUBLE! !!"
חסרונות: "Couldn't bring more than 1 carryon. I've never experienced this on a plane. My purse counted as my carryon so I had to check a bag. Also, the seats didn't recline."
יתרונות: "Flight stood on time"
חסרונות: "Bad web site, it misleaded me so I had to add 44 per each bug in the check in desk."
יתרונות: "Before I boarded the plane, I thought the low price was worth it, but I changed my mind after I boarded. But I did like that the crew was courteous. The food looked tasty, but I wasn't hungry so I didn't try it."
חסרונות: "The horrible, horrible seats. If the fact that you couldn't recline the seat wasn't bad enough, the seat itself was poorly cushioned, and the ergonomics was so bad, I actually left the plane LITERALLY IN PAIN. I'd like to note I'm a young man with no back problems."
יתרונות: "Full flight. One working bathroom. The seatbelt light stayed on longer than I've ever seen on a flight and I was begging the crew to go to the bathroom. Utterly ridiculous. 200 people and one bathroom. Get it together."
חסרונות: "They took the maximum fee for the baggage , and added some more fee since I paid with master card , without an explanation. They say that the fee for baggage depends on the rout of the flight or something like that , so from what I understand it means that the far the destination the more you pay. But my flight took only 4 hours which is not that much. So, practically they can take the maximum fee for any flight since they don't have a logical reason for that , it is practically random. I had to add 83 euros for ONE suitcase , that makes the tickets expensive and not cheap . If I knew that this would be the price I would definitely order other company. I would prefer to know ahead how much I need to add for baggage. But of course they won't tell you."
יתרונות: "Boarding was quick"
חסרונות: "Couldn't lay back my chair"
חסרונות: "Firstly, their baggage policy apparently changed all of a sudden. When I flew with them just 4 days earlier FROM Tel Aviv, I was allowed to board with both a carry on and a hand bag, as I usually do with other international carriers and flights. With the return flight, however, you needed to pay for a service called "speedy board" to allow it. So, at the gate, they've told everyone to squeeze all their belongings into a single carry-on item, regardless of the weight and volume. They wouldn't even allow me to carry my DSLR camera separately, even though international flight regulations regard photography equipment as a separate item you're allowed to board with. After this craziness, all passengers were cramped in a hall between the terminal gate and the boarding gate. We waited there for an hour, and it was hot, humid and dense, with no chairs. Only 5-10 minutes before the scheduled departure, they started boarding passengers on the plane, what caused a 50 minutes delay in the take-off. Bottom line: Poor boarding conditions and vague baggage policy."
יתרונות: "Airplane was clean and new. Leg space was good"
חסרונות: "The fact that the seat does not decline - very difficult for tall people. It could have been a muck better experience"
חסרונות: "The coffe was expensive and tasted very bad. The crew was not nice at all They charge me 2 suitcases.. Because my small one didn't fit (I bought it as a hand bag) This was the first time I flew with easy jet and clearly the last one.. I've had excellent experiences with all the others companies."
חסרונות: "no notice of delay was sent pre-flight spent 1.5 hours too many in airport in vain"
היה איחור בטיסה חוץ מזה הכל היה בסדר
Could not check on on line for 1 out of 3 passengers
Very friendly and affordable airlines. The aircraft was new and clean
השירות של וויזאר גרוע...קנינו 2 כרטיסים וקיבלנו 1. תהליך הצ'ק אין לא טוב בקבוצה שלי 3 אנשים לא הצליחו לעשות.
I was not boarded because i was positive on my pcr test
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
יתרונות: "It was enough fast"
חסרונות: "Too much money for nothing service."
יתרונות: "The leg space"
חסרונות: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
יתרונות: "Nothing. Horrible experience overall, but what you pay is what you get."
חסרונות: "Pretty much everything..."
יתרונות: "It's the cheapest you can get"
חסרונות: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
יתרונות: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
חסרונות: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
יתרונות: "The cheap fares"
חסרונות: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
חסרונות: "Flight was late abolutnie 1 hour"
יתרונות: "The seat not so comfortable but good"
חסרונות: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
חסרונות: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
יתרונות: "Price of ticket"
חסרונות: "Seats are terrible."
יתרונות: "The flight arrived ten minutes early at our destination."
חסרונות: "Extremely small and uncomfortable seats even for a small person."
יתרונות: "Staff cheerness"
יתרונות: "All and all great value for the money"
יתרונות: "The Check in was nice and polite"
חסרונות: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
חסרונות: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
יתרונות: "We got to our destination."
חסרונות: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
יתרונות: "Late over two hours due to late arrival of the plane and even so they board us for nothing cauosng us to wait withot bathroom sitta etc."
חסרונות: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
יתרונות: "The Crew was excellent"
חסרונות: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
יתרונות: "Cheap fare"
חסרונות: "No entertainment"
יתרונות: "Flight was on schedule"
חסרונות: "No free drinking water"
יתרונות: "Absolutely nothing"
חסרונות: "I asked upon check in 2 times about my backpack, the representative said its ok 100% to take it on board. At the gate they suddenly say i need to pay now , left me no choice but to pay 60(!) poumd from a small bag!!! The gate representative, Rose is her name, seemed like just a sales person, she didnt even care what i said, and said “ its your fault and tour responsibility “. “Please pay or you wont be able to board” she said. Yes, like a bully, demanded for money, or else.... Worst service i had ever experienced in my 16 years of traveling."
חסרונות: "the fact the crew arrived to the gate after the planned boarding time causing us to stand too long on the stairways. check in via the app (using iphone 6) was a failure. i was certain i booked with extra luggage - at the check in i was told i didn't. from the reservation confirmation it is not clear what i paid for & there are no means to contact you - email, on line chat - you know the regular things every company today use to proivde customer services which is not only "give us you money". too bad this is WIZZ Air"
חסרונות: "Terrible service and the fact that you can't check in st the airport without paying is absurd. Absolutely terrible. Implant policy"
חסרונות: "Arrived at the airport 2 hours before departure, I was not aware you can't checkin at the airport and need to pay 30 euros for it. The treatment and the attitude from the personnel at the check in counter was rude, they were short and unkind The staff member in charge of charging for checking was incredibly slow, there were 4 people in line including me and it took her 40 minutes to charge me the 30 euros This was after I already stood in line for the ticket for another 30 mins I almost missed my flight due to their poor handling"
יתרונות: "nice servers"
חסרונות: "no kosher food for free"
יתרונות: "cheap, on time"
חסרונות: "no reclining chairs, no water free"
יתרונות: "Nice crew"
חסרונות: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
חסרונות: "Hidden fees"
יתרונות: "Flight attendance service was great and smiley"
חסרונות: "Nothing much"
יתרונות: "Actual in-air flying experience was smooth."
חסרונות: "Due to technical issue with plane, passengers were delayed about 15-20 minutes on the tarmac in a crowded, hot shuttle bus with ineffective air conditioning and almost no fresh air coming in."
יתרונות: "I will never take flight with this company again!!!!! The worst ever shame on you"
חסרונות: "I didn't eat No entertainment"
חסרונות: "Tried to check in online was unavailable the system upon arrival they charged us an extra €105 it's theft"
יתרונות: "On time."
חסרונות: "Nothing much."
יתרונות: "only good for short flights....the price.."
חסרונות: "not comfortable seats"
חסרונות: "Boarding and getting off the plane via bus"
חסרונות: "we didn't get food at all. i purchased a cabin baggage for 40 dollar, and when i went to the check in i paid another 110 euro for checked in baggage although i had only one baggage!!!"
הצק אין היה גרוע משכו אותנו עד הטיסה רק לפני עליה למטוס יתאפשר לעשות
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
חסרונות: "Going on time without delay, more staff to avoid long lines"
חסרונות: "50euro check in fee was awesome"
יתרונות: "The desire to keep up with the schedule. impressive."
חסרונות: "Memmingen Airport does not call "Priority" card holders at the beginning of boarding passengers."
חסרונות: "the worst traveling experience. as intl travelers could not download the wi-fi at their airport and they charged 40.00 per person for just the check in ticket... the customer service was the worst ever. very nasty employees"
יתרונות: "Direct flight"
חסרונות: "Our suitcase were lost"
חסרונות: "Tried to cancel through the Ryanair website, and they wouldn’t cancel it. So... never went, and the seats were empty"
חסרונות: "I came to the airport on 17:30 but The Checkin counter were open too late, after 1800. There was only 1 staff member in the counter. The lines were long and crouded . After we finished our check in and sent the luggage we went to the gate. There they realized that some of the printed bourding passes are not o k. The attendant in the counter did not checked it and sent us to the gate. We had to go back to the counter but the flight was closed already. We called the staff and after all we had to pay 100 euro to the counter to print the correct bourding passes and then to rush to the aircraft. If Ryan air put enough staff in the counters it wouldn’t happen. We almost miss the flight and it caused us a big inconvenous."
יתרונות: "That the place reached safetly to its destination"
חסרונות: "Rome Line to checkin started at the entrance of the airport with no Ground staff attention or clear line marked people were fighting and cutting each other . Check in process approved our luggage for hand cary as we paid for it in advance. In the gate they suddenly decided the luggage was 1 cm larger then agreed, refused to bring a measurement tape and charged us 50 Euro in addition to send the luggae in the plane rather than hand carry. Need less to say that in the flight to Rome our luggage was approved for hand carry so clearly Rome staff were into making money.. Planes were late to take off and 1 hour late to land (that from a total of a 3 hour flight ) although not announced . In summary ground staff experience was awaful and made us decide to not fly with Ryanair air again"
חסרונות: "Very long wait for baggage pick up Overall it was adequate and safe"
יתרונות: "Absolute nothing!"
חסרונות: "An hour delay for take off, we were trapped in the plane"
חסרונות: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
חסרונות: "Travelling on such a lousy airline."
יתרונות: "Arrive 5 minutes earlier"
חסרונות: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
חסרונות: "we had delayed for 2 hours"
חסרונות: "Boarding was late."
יתרונות: "Price. Timetable"
חסרונות: "Seats. The fact they put everyone in a deferent row"
יתרונות: "The fact that we made it back to Barcelona."
חסרונות: "The fact that our flight was delayed for well over an hour, and our gate was changed three times, which caused human stampede each time. Incredibly poorly managed."
יתרונות: "On time and good flight"
חסרונות: "Mix up at airport with gates and late changes, lots of confusion"
יתרונות: "The landing"
חסרונות: "All, my wife needs a glass of water to take a pill and she was refused."
יתרונות: "Literally nothing"
חסרונות: "Delays and lack of clarity and updating"
יתרונות: "price, schedule, staff"
חסרונות: "the inconsistent carry-on bag policy which changed from the time of ticket purchase and forced us to purchase a 'premium' add-on to our ticket in order to be able to take our trollys on board. not professional."
יתרונות: "I bought two tickets together and they wouldn’t allow sit together even though the aircraft was half empty, another stupid way to overcharge"
יתרונות: "I can't think of a single good thing in that experience"
חסרונות: "Ryanair acted like a dust Stucker of money. Not only on the way forward they forbidded only flights from Israel (!) to bring any hand luggage at all without purchasing the priority boarding, and people were allowed with a small hand bag only (since the priority tickets finished) , but on the way backwards, after the entire airplane bought the priority ticket, the crew of ryanair acted in such a discriminating way and banned people that exceeded the bag check with less than 2 cm! It seems like the crew were determined to collect at many 50euro fines as possible from the passenger because they insisted very impolitly and brutally to measure each luggage from all possible sides, and even the luggage that fitted, they found excuses to fail them. I've rarely experienced such humiliating vision, especially due to the fact that everyone were forced to purchase the extra priority boarding and you'd expect the company to try and keep the customers, not drive them away. I can just say that with all the fines and extra payments requested by them, the total price of the flight was 100euro more expensive than the price of El AL or alitalia, same timing and with a meal and big suitcase included. All this, without mentioning the bad attitude of the crew and the extreme uncomfortability of the chairs (also purchased, obviously). To summarize, this was a very bad choice, with I will not repeat again."
יתרונות: "There is a lady at the gate before we board the flight from rome (FCO) to tel aviv who is particularly nasty. She scrutinized and had every single person on line put their bag to be measured. She even did that with small back packs!!! Unfortunately for HER nobody had to pay extra for luggage!!! It is really the attitude. i paid a lot of money for my flight as much as a regular fligh neary $400 and yet I was still NOT allowed to take luggage. Its ridiculous!!! Had I booked with a regular airline, I would have paid similar fees and have a bag to put on the plane . Its time that Ryan air stop taking advantage of people and allow some luggage just like everyone else does. It doesn't have to be 50 lb but it can be a few pounds!!!"
יתרונות: "the cost"
חסרונות: "Boarding was late in 30 min."
יתרונות: "Made me pay 50 euros for a small trolley that was a bit above the requested dimensions though it fits well to the over head bins. Apart from this - nice crew and a pleasent flight"
חסרונות: "Too tough with measuring the trolkey bag. On the eay from my homeland ww had no challenge with the same bag"
יתרונות: "Very good value for money. Courteous service by cabin crew."
יתרונות: "The crew"
חסרונות: "The seating arrangements. It seems all the passengers were separated by purpose. No one set with their spouse."
יתרונות: "The price was very cheap as I booked half a year ahead. Flight was on time. Boarding was quick and efficient."
חסרונות: "Not enough room for legs. You have to pay for everything else except for the flight but this is Ryanair and it's understandable."
יתרונות: "The crew was nice"
חסרונות: "The plane was defective and they waited hours to change planes. There was one that we eventually used right next to it. Delayed three hours. The original destination was changed entailing a bus trip of four hours in the middle of the night. There was no one who gave any information on how to find the bus upon arrival."
יתרונות: "Crew was very loud, I couldn't really sleep, the personal leg space is too small, could barely fit in there."
חסרונות: "The crew was loud (flight related issues)"
יתרונות: "Crew were pleasant"
חסרונות: "Seats too small and too close together. It arrived late, and claimed to be "on-time". Our luggage disappeared for 15 mins while later arrivals got theirs before us."
יתרונות: "Boarded quickly and smoothly, and landed ahead of time. Offloaded very quickly and smoothly also."
יתרונות: "App not working for days. Not able to access boarding pass. Gate charged 55 euro just to print a bourding pass."
חסרונות: "Nothing no leg room"
יתרונות: "i love ryainair"
יתרונות: "The crew was very polite and professional."
חסרונות: "The weight categories differ from the ranges of other regional airlines."
חסרונות: "the worst ever!!!"
חסרונות: "It was not clearly stated anywhere that a boarding pass must be printed beforehand, as most companies allow use of mobile passes or downloading of the boarding pass onto the phone. Their website did not allow downloading of the boarding pass on the phone and I was charged a 15 Euro fee for "checking in" at the airport when I had already checked in online. I will not be flying with this airline again, the other airlines are cheaper when considering all the ridiculous fees and poor customer service."