יתרונות: "crew attentive the plane is very clean"
יתרונות: "The food was very good and the crew were great."
חסרונות: "Due to security concerns and having to go through security again, the flight was delayed."
יתרונות: "The flight was on time"
חסרונות: "Seats, entertainment, crew attitude"
יתרונות: "Seat was OK"
יתרונות: "Great staff and food"
חסרונות: "Comfort was not great and no entertainment options whatsoever"
יתרונות: "Crew did their best to make us happy."
חסרונות: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
יתרונות: "The crew was intuitive and caring. Very nice and polite"
חסרונות: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
חסרונות: "Flight got cancelled."
יתרונות: "Crew was ok. Had to manage difficult passengers."
חסרונות: "No entertainment. Average food. Little space for legs."
חסרונות: "Boarding from terminal f sucks"
חסרונות: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
חסרונות: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
חסרונות: "There was no food included, although the flight wasn't low cost, we didn't even get drinks, not even water. We asked for a glass of water from the crew, but they were busy selling the food and forgot about us."
חסרונות: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
חסרונות: "No Entertainnment , no space , very small airplan"
חסרונות: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."
יתרונות: "Please continue to use newer, updated places."
יתרונות: "The flight was punctual and smooth, maun concern!"
חסרונות: "no tv, no papers, food soso"
יתרונות: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
חסרונות: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
חסרונות: "Being put in a distanced place for boarding"
חסרונות: "the crew was horrible and rude"
חסרונות: "the food was not kosher chicken with milk at the first flight the past was owerfull"
יתרונות: "the crew kept their smile most of the time."
חסרונות: "bad weather caused problematic flight to the passangers and the crew."
חסרונות: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
יתרונות: "all the flights were on time, the service was wonderfull"
יתרונות: "Stressed out crew. No pillows."
חסרונות: "The business class seats is exactly like the economy seats"
חסרונות: "No entertainment system at all - no movies, no music and no WIFI"
חסרונות: "An hour late"
חסרונות: "Needed entertainment"
יתרונות: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
חסרונות: "The one annoying thing was my laugage. It took 3 days to arrive."
יתרונות: "Great planes."
חסרונות: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
יתרונות: "I like the service and food. 45"
חסרונות: "I like food and service and they had things that make it different. 48.."
יתרונות: "all was perfect and helping"
חסרונות: "nothing all are fantastic"
חסרונות: "Overall experience - will not recommend this company and will suggest another company"
יתרונות: "We often fly on Lufthansa and highly recommend it!"
חסרונות: "There was no movie..."
חסרונות: "The same as above"
חסרונות: "its was very very bad bad bad bad its a shame for them very not good bed bed"
יתרונות: "Very nice crew"
חסרונות: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
חסרונות: "No entertainment Slow boarding"
חסרונות: "the seat. not suitable for a business category"
יתרונות: "the food was good,the crew was effective"
חסרונות: "the sits can be more comfortable"
חסרונות: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
יתרונות: "Very nice crew"
חסרונות: "Boarding and take off was late, probably the fault of destination airport"
חסרונות: "The meal was served rather slowly. I think there ius a place for improvement there."
חסרונות: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
חסרונות: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
יתרונות: "Got the seat that I paid extra for ,,,"
יתרונות: "Everything was OK"
Facilities for short connections.
3.5 hours delay will ruin any day!
Great flight Will go again!
יתרונות: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
יתרונות: "The plane size & comfort was excellent. The staff were very friendly"
חסרונות: "It's KLM. What else do you need to know."
יתרונות: "Information sharing by pilots and crew. Economy class leg room is good."
חסרונות: "All good up to the level"
יתרונות: "Confort and kindness"
חסרונות: "It was too cold"
חסרונות: "When its rain we shouldn’t walk to the air plain"
יתרונות: "KLM are our airline of choice. A great full-service carrier with impecable standards."
יתרונות: "Loved the smooth ride."
חסרונות: "Bathroom was pretty nasty"
חסרונות: "Crew members in Amsterdam were very rude and disrespectful"
יתרונות: "Reclinable seats."
חסרונות: "The food!! The lights could be dimmed as it was a night flight."
חסרונות: "Everything was good"
יתרונות: "Friendly crew, upgraded seat was worthwhile"
חסרונות: "More snacks in between meals,"
יתרונות: "Friendly crew"
חסרונות: "KLM lost one piece of my luggage"
יתרונות: "The crew"
חסרונות: "Seat comfort"
יתרונות: "Crew was nice and friendly"
חסרונות: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."
יתרונות: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
יתרונות: "Friendly staff"
חסרונות: "Security check at gate; No priority"
יתרונות: "very attentive crew"
חסרונות: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
יתרונות: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
חסרונות: "Nothing special"
יתרונות: "Time and Good clean place.. in This case airpöane.."
חסרונות: "It was not entreteiment st all"
יתרונות: "Food and staff behaviour"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
יתרונות: "Nice crew; clean plane; decent dinner"
חסרונות: "No entertainment system; insufficient knee space"
יתרונות: "Arrived Early!"
חסרונות: "Left Late :-)"
יתרונות: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
חסרונות: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
יתרונות: "Fabulous trip with friendly, helpful staff"
חסרונות: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
יתרונות: "The food service was good and the flight attendants were friendly."
חסרונות: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
יתרונות: "Seats were comfortable"
חסרונות: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
יתרונות: "Very friendly crew"
חסרונות: "Tiny old cramped plane."
יתרונות: "Short-hop flight, fit for purpose."
יתרונות: "staff was fine"
חסרונות: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
יתרונות: "That we didn’t crash"
חסרונות: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
יתרונות: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
חסרונות: "The entertainment was quite dated and didn't have new movies etc"
חסרונות: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
חסרונות: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
חסרונות: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
יתרונות: "Free wee cake."
חסרונות: "Nothing in particular."
יתרונות: "Night flight so no entertainment allowed sleeping"
חסרונות: "Kosher food could be improved"
יתרונות: "Friendliest economy class service I've ever encountered."
I had a middle seat with a snoring man on either side of me for most of the almost 5-hour flight. You didn't have a not available/applicable option for entertainment. I didn't purchase any of the food or beverages, but I would have appreciated free water if it had been available.
Business class was regular seat with nobody sitting next to you. Wouldn’t book business for such a flight. No entertainment.
יתרונות: "The crew reacted good to the change of plane"
חסרונות: "Needed to replace plane because of technical problem, that should have detected earlier. The business seats are standard seats. No water through the flights. Very bad experience"
יתרונות: "I liked the (free) upgrade to Premium Economy."
חסרונות: "Food was ok but I recommend including a small salad with dinner."
יתרונות: "Friendly crew. Great phone support."
חסרונות: "Online check-in was very messy - not available. After contacting the phone support, it was possible."
חסרונות: "Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr"
יתרונות: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
חסרונות: "this flight was supposed to be cancelled and refunded i never heard anything back from kayak nor brussel airlines after sending them our family members death certificate!"
חסרונות: "vegetarian dish was very poor. main dish was ok but quite small, the light dish (breakfast?) was just a piece of bread, might as well not serve anything. Entertainment was very poor, limited selection of movies and very silly tv shows."
יתרונות: "Seats were old, but very spacious and comfortable."
חסרונות: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."
יתרונות: "This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control."
חסרונות: "Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins."
יתרונות: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."
יתרונות: "Good schedules, good prices."
חסרונות: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
חסרונות: "25 min late too much announcements during night flight, especially about duty free items and prices..."
יתרונות: "On our longer flight, we were thrilled- nice crew, delicious food, spacious, great pilot, and enjoyable entertainment experience. However, on our shorter flight from Brussels to telaviv, not only was the crew completely inattentive, but they were intentive to some very disturbing things including children who were pulling the hair of other customers and jumping up-and-down in the aisles of the airplane. There was no available entertainment whatsoever. In addition the food was extremely expensive and not particularly tasty. The plane was uncomfortable and smelled atrocious. These 2 vastly different experiences almost made me feel like I was taking 2 different airlines. Please keep consistency."
חסרונות: "I didn't like the inconsistency of the 2 different planes that I was on. If you are going to have entertainment you should have some form of it on all of your airplanes. The idea that food that you need to buy is so expensive is absurd. I was really blown away by how badly the plane smelled. It was almost as if I was in a bathroom. And on top of that I really felt very unsafe with children jumping up-and-down kicking people pulling their hair etc. While it isn't the job of the flight attendants to be parents, they certainly need to be aware of safety concerns for the rest of the passengers."
יתרונות: "Food was better than average."
חסרונות: "Boarding could be done more efficiently."
חסרונות: "Service was bad"
יתרונות: "Nice crew, old equipment"
חסרונות: "All food for purchase. Not even complimentary nuts. All drinks are for purchase. Including water!!! 4 hours flight not a glass of water unless you pay 3 euro. No entertainment. No USB or electric outlets. Thanks for not charging for use of bathroom."
יתרונות: "Brussels Air ensured my safety. They made sure that the plane was airworthy."
חסרונות: "I was due to fly from London to Entebbe via Brussels. Sixteen hours after boarding the flight, I am still in Brussels. We try to complete the assignment another day. My criticism was the overoptimism of the captain how quickly things would happen and on arrival in Brussels the total unpreparedness of the ground staff to cope with half a plane load of people with connections having missed those connections."
יתרונות: "It was easy boarding. The flight crew had been been late due to a bad taxi driver. We still arrived on time!"
חסרונות: "No complaints."
יתרונות: "Love that there's space for the economy and the seats are comfortable"
חסרונות: "There was nothing to do and would be nice if it had wifi"
חסרונות: "No service - not even a glass of water!"
חסרונות: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
חסרונות: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
חסרונות: "after a long flight from the states, no water in the connection flight. all security checks all over again. very crowded. air brussels you need to be improved."
חסרונות: "Delayed and JFK wasn't ready for us. So more delay"
יתרונות: "Got a free cup of orange juice"
חסרונות: "Was just a bit tired and irritable from the delayed flight before."
חסרונות: "The special meal that I had requested was not available. In fact the only meals on the Brussels to Washington leg were chicken/fish. No vegetarian meal was provided."
חסרונות: "The on flight entertainment and the very few meals. (In the second flight, there was not even offered coffee!)"
חסרונות: "The flight was delayed significantly and led to a travel nightmare and us missing an important meeting."
יתרונות: "Nothing special"
חסרונות: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
יתרונות: "The chocolate was delicious!"
חסרונות: "The food was not that good but edible."
חסרונות: "Completely chaotic service."
יתרונות: "On time Polite crew"
יתרונות: "The crew was nice"
חסרונות: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
יתרונות: "Great l! The food was good, landing was smooth and seats comfortable. Entertainment options were ok but could be better. Overall I enjoyed my experience and would love to fly with Brussels airlines again."
חסרונות: "I lost whole lot of items from my suitcase when it left behind at my arrival to Liberia. I never said any because it was Africa and I knew. I would never get those stuff back. I am disappointed"
יתרונות: "Small plain. No interlaken. Cold food"
חסרונות: "Very noisy crew Not enough space for hand bugs."
חסרונות: "When I got to the airport my airline informed me that it was a standby ticket, which it never told me when booking and I can't believe it wa a standby ticket because it wasn't cheap."
חסרונות: "The fact that they went on strike and left us with no one at the gate when we arrived or no one to explain what is going on. Very difficult / stressful time when in a foreign country."
יתרונות: "leg space is quite big"
חסרונות: "the food was poor - Cold Pasta salad"
חסרונות: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."
יתרונות: "Nothing. Wanted it to be over already"
חסרונות: "Thw flight attendents gave a really bad service. They forgot to bring me food. The plain was really small and crowded... There was a lot of noise."
יתרונות: "Flight from US was wonderful. Plane had everything you would want. Food was good and seats comfortable."
חסרונות: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
יתרונות: "Flight was on-time"
חסרונות: "Cabin's temperature was too warm. Breakfast was just a cheap muffin and orange juice..."
חסרונות: "Terrible food, very small and crowded aircraft."
חסרונות: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"
יתרונות: "Flight crew, especially the lead pursuer is very good and demonstrated a professional and courteous attitude"
חסרונות: "seats don't recline, no entertainment system"
חסרונות: "There is no space for legs. The food quality is poor. No entertainment at all"
יתרונות: "there was not enough space between sitting rows"
חסרונות: "The plain didnt leave because the food didnt arrive. We waited 3 hours! Very bad!"
יתרונות: "The cabin crew were excellent. The flight was very smooth."
חסרונות: "It was one of the best flights ive been on and would recommend easyjet."
יתרונות: "the crew was nice"
חסרונות: "the chairs are not very comfortable"
יתרונות: "quick check in information given in good time regular messages about potential disruption friendly staff"
חסרונות: "some times cabin staff were a bit too business-like al few people skills would be good"
יתרונות: "That we landed safely"
חסרונות: "The person at the check in desk could have been more informative and helpful and mostly when we checked in a half empty €40 suitcase, she could have checked the rest of our belongings to make sure it was ok or let us know if we need to change anything. I had to pay €50 later to have my tampons w me."
חסרונות: "Excellent flight, only issue was flight information from Captain was spoken too fast and it was hard to understand what was said...please ask them to slow down their speech on the in flight announcements, cabin staff were fine"
יתרונות: "The flight was on time and everything was o.k. I had no high expectations as it was a cheap flight"
יתרונות: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
חסרונות: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
חסרונות: "They charged us extra 48€ per suitcase although we verified before we are ok... Now we need to claim a refund =/"
חסרונות: "Never again easyJet. rude staff at embarkation is London , made us pay for two hand bags when other passenger let go with two bags."
חסרונות: "I was rudely asked to put the trolley in the devise to verify it fits the size regulations. It did fit and then because of the delay, I was forced to check the trolley into the belly of the plane rather than into the overhead as there was no room for it on board. This was an unnecessary inconvenience as everything in the trolley was necessary for the flight."
יתרונות: "The fact that I landed"
חסרונות: "It was awful no leg room no air worst plane ride of my life"
יתרונות: "Staff were friendly"
חסרונות: "Big delay in departures"
יתרונות: "Nothing really"
חסרונות: "Long lines, long delay, non comfortable seats, no entertainment"
חסרונות: "Didnt get notification that flight is delay while other did"
יתרונות: "Nothing much"
חסרונות: "Zero customer service"
יתרונות: "Super Easy for a traveler with simple expectations."
חסרונות: "Crew is obsessed with safety procedures more than any other airline existing which becomes really annoying at some point."
יתרונות: "much more leg space room then on other flights i have fly recently."
יתרונות: "I liked the low cost flight, the crew was lovely and and attented our enquires..."
חסרונות: "Nothing much..."
יתרונות: "We arrived 25 minutes before. Great flight and crew."
יתרונות: "Pleasant polite crew. Modern airplane."
חסרונות: "Noosy flight with no onterferance of crew to quite passamgers. Did not allow one of us to bring carryon on board."
יתרונות: "No problems"
חסרונות: "Not enough legroom"
יתרונות: "Price. Professional approach."
חסרונות: "Bags not included into price. Needs better clarification."
יתרונות: "check in process pleasant flight"
חסרונות: "long que after passing boarding point and long waiting time standing with no chairs until door opened to board the plane"
יתרונות: "There was not one thing I liked from the flight, everything was poor"
חסרונות: "From the flight attendance to the plane everything was terrible"
חסרונות: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
יתרונות: "Spacious seats for an airplane! And the takeoff and landing were so smooth."
חסרונות: "Being from the US, we weren't familiar with the boarding process (no gate # until almost time)- but that was our challenge, not anyone else's. we really enjoyed flying Easyjet."
חסרונות: "After the landing we had to wait a long time in the plain. the announcement was that due to how the suitcases where loaded into the plain if all people will get off the plain might tip."
חסרונות: "Terrible costurmer service"
יתרונות: "Leg space was better than most. Crew was very very nice and professional. The pilots spoke very clearly/"
חסרונות: "It was late, no one will pay us back for our bus. Luton airport is horrible at night, nobody knew how to help us get to London and the area is not friendly. It was late again on the way back, no explanations why. After boarding, we were put in a room with no w/c for approx. an hour waiting for the plane, no clear reason why."
חסרונות: "Failing to check in before getting to the airport will result in them selling your already bought ticket to someone else. This happened to me and had to by a one-way ticket with British Airways at double the cost of the original return ticket from EasyAir. Did not even try to help."
יתרונות: "The crew was nice, we had female pilots Easy boarding New aircraft (relatively)"
חסרונות: "I don't mind paying for the food and beverages, just wish I had wider options"
חסרונות: "You broke my suitcase.and no one helped me in the airport. Please Contect me +972523188998"
יתרונות: "Ease of flight"
חסרונות: "We rushed through the duty free shops because the sign said the gate was closing, but boarding had barely even started."
יתרונות: "Fast check in"
חסרונות: "Ground team attitude"
יתרונות: "I liked the feeling of being free from the horror of the mean stewardess in common airlines. They harass you and interrupt you at all times, while playing boarding school mean head-teacher. Here at ezj, i brought my own food and entertainment, and was free to rest for the duration of the flight without any of those harassments. and so, combined with the fantastic price, this was a nice and refreshing experience,"
חסרונות: "being unable to lean the chair back. this is a major con for me."
חסרונות: "The chairs are not comfortable"
יתרונות: "On time. Boarding was smooth, seat was comfortable, pilot pointed out interesting landmarks."
חסרונות: "Not easyJet's fault of course, but the immigration at Tel Aviv airport was an absolute mess. It took over an hour to be processed and there was no order in the queue. At one point a scuffle broke out between some people in the queue and another time the lady next to me fainted. There was no one managing the queues. This is not easyJet's fault, but the fault of the Israeli immigration service, but perhaps easyJet could make representation on behalf of passengers to the Israeli immigration people."
יתרונות: "Boarding was quick"
חסרונות: "Couldn't lay back my chair"
חסרונות: "The answer I heard from the guy in the airport : "they should have tell you this in Israel"."
יתרונות: "Airplane was clean and new. Leg space was good"
חסרונות: "The fact that the seat does not decline - very difficult for tall people. It could have been a muck better experience"
חסרונות: "Only one piece of luggege was taken too far - your crew did not allow people to carry their purse to the cabin. I had to put my purse in my carry on and go through the flight without very necessary things for my comfort. Needless to say I could not buy anything (food, duty free) on the plain... Very annoying experience!!!"
הצוות זירז את האנשים שיתישבו כדי שהטיסה לא תתאחר היה יכול להיות טוב יותר ולחסוך זמן רב בעליה למטוס אם היו מושיבים משפחה ביחד ולא מפזרים אותם על מטוס שלם היינו 5 אנשים כל אחד יושב במקום אחר זה ברור שזה נעשה במכוון כדי שאנשים ירכשו מקומות ישיבה. אבל מדובר בישראלים. לא פריירים ליקר כרטיס טיסה שגם ככה יקר בשביל נסיעה של פחות משעה. הסידור של הישיבה גרם לעכוב ובלגן בטיסה רחל
הצק אין היה גרוע משכו אותנו עד הטיסה רק לפני עליה למטוס יתאפשר לעשות
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
יתרונות: "The crew was kind."
חסרונות: "I had to buy a plus ticket for my luggage, but I bought a priority before. I don’t like it."
חסרונות: "50euro check in fee was awesome"
יתרונות: "The flight was on time."
חסרונות: "Cambiaron la puerta de salida al otro lado del aeropuerto e "iniciaron" el abordaje tan rápido, que los pasajeros no habíamos llegado, luego nos hicieron esperar una hora de pie en la fila, un completo desorden y falta de organización"
חסרונות: "the heat in the cabin was unbearable"
יתרונות: "The flight was fine, we arrived safely."
חסרונות: "All the “sales pitches.” Hard landing."
חסרונות: "They don’t accept credit cards from USA."
חסרונות: "This is the terrible airlines that we have ever experienced. It’s not organized at all. After booking the ticket, I didn’t say we have to check in 2 hours prior to not to get charged at the airport. When we stand at the encounter, everyone in line didn’t know this and had to turn around to get in the different line to pay for checking in. After that, we had to get back in a long line and the lady didn’t mentioned that she can check in our luggage’s. With that being said, we had to go back to other encounter to pay for checked in luggage. We paid almost $200 for checking in and luggage. How stupid is that? We and other customers in line all said we felt it’s the rip off. We come to Ireland for vacation and expected it would be welcome and nice. This turned us off. Never fly with this airlines again. Thumbs down!!!"
יתרונות: "Direct flight"
חסרונות: "Our suitcase were lost"
יתרונות: "We got there."
חסרונות: "Service was not great. The baggage allowance was lower than other airlines, forcing us to repack before we checked our bags. Checking in online was mandatory-something that wasn’t very noticeable in the email when we had a million other trip details to attend to so we didn’t and ended up having to pay a fee to check in. Ridiculous. My wife and I were not seated together even though I booked both tickets together. The inexpensive upfront price of the flight is not worth it since they will trick you into paying in other ways."
חסרונות: "A horrible airline. They charge you for everything, you have to pay a checked baggage fee for both ways. I bought a round trip ticket, if I'm bringing luggage, I'm going to want to bring that luggage back with me. You have to pay if you have more than one cabin bag, everyone boards at the same time, the plane is cramped and old. The landing was just us slamming into the runway. I can't tell you about the staff because I never saw anyone that worked there"
יתרונות: "Crew members were welcoming, friendly and efficient."
חסרונות: "Stood st the gate 30 minutes and then they changed the gate. Went to the new gate, stood in line again and they changed the gate AGAIN. Walked to the new gate and stood in line about another 30 minutes then once checked in and walked down the jetway, we were stopped again and had to wait!! Then we were delayed on the jetway waiting to load bags and once we started going, there were several planes ahead of us so we sat on the tarmac and waited some more. Flight arrived in Dublin more than 2 hours late!"
יתרונות: "Absolute nothing!"
חסרונות: "An hour delay for take off, we were trapped in the plane"
חסרונות: "We got the feeling that the price is low but the company will do all it takes to FAIL the customer and make him pay more. For example, the customer must check in online. if not done properly the cost is about 100 euro more, AND the online check in procedure is not working that well, you need to press buttons several times in order for it to work (and I have a good phone), and if you give up in the middle it will cost you. More on that we did a mistake and did not purchase luggage for the way back, when we went to the desk to buy it (after standing more than 2 hours in the check in), we were told to pay 40 euros, where the price is 23 if paid online. we asked to talk to a manager and get the regular price for the suitcase, the cashier said "no problem i can call him, but then you will miss the flight..." and in the meantime there were still lots of people in the check in line... The service is very slow and not pleasant, and the crew always give you the feeling you are not ok. I understand the price is low and this is a lo cost flight, but this should not happen no matter what is the price."
חסרונות: "No customer service, hidden fees, rude staff, small plane"
יתרונות: "Arrive 5 minutes earlier"
חסרונות: "The boarding was a mess. We had to wait in the bus for about 40 minutes because the plane was not ready yet. The landing was rough. But I guess it’s okay because it’s very cheap."
חסרונות: "Two hours delayed"
חסרונות: "we had delayed for 2 hours"
יתרונות: "Price. Timetable"
חסרונות: "Seats. The fact they put everyone in a deferent row"
חסרונות: "That they over charge over €50 for not checking online. And not being warned about it on the reservation. Cramped seats, it was giving sounds all the flight."
יתרונות: "Literally nothing"
חסרונות: "Delays and lack of clarity and updating"
חסרונות: "Tiny seats, baggage policy is garbage"
יתרונות: "price, schedule, staff"
חסרונות: "the inconsistent carry-on bag policy which changed from the time of ticket purchase and forced us to purchase a 'premium' add-on to our ticket in order to be able to take our trollys on board. not professional."
יתרונות: "Very good value for money. Courteous service by cabin crew."
יתרונות: "Crew on board was fine."
חסרונות: "Tried to check in only days and hours before. No one could help me navigate. At one point, 5 hours prior to the flight they said I would be upcharged $100.00 then hung up on."
יתרונות: "The crew"
חסרונות: "The seating arrangements. It seems all the passengers were separated by purpose. No one set with their spouse."
יתרונות: "The price was very cheap as I booked half a year ahead. Flight was on time. Boarding was quick and efficient."
חסרונות: "Not enough room for legs. You have to pay for everything else except for the flight but this is Ryanair and it's understandable."
יתרונות: "The crew was nice"
חסרונות: "The plane was defective and they waited hours to change planes. There was one that we eventually used right next to it. Delayed three hours. The original destination was changed entailing a bus trip of four hours in the middle of the night. There was no one who gave any information on how to find the bus upon arrival."
יתרונות: "Crew was very loud, I couldn't really sleep, the personal leg space is too small, could barely fit in there."
חסרונות: "The crew was loud (flight related issues)"
חסרונות: "The carry on bag size... my bag is the proper size because I made the purchase special for the trip. When they checked the size, the wheels made it to large. Then I was charged £45 which was more than the cost of the flight. Baggage agent was very rude."
יתרונות: "I like how inexpensive the flight was. This would make up for the other things had we not been seriously taken advantage when it came to our luggage!"
חסרונות: "We checked in online the night before our flight but didn't get a confirmation. We didn't think anything of it until we got to airport to find that we didn't show checked in, had to pay EXTRA to have our boarding passes printed off, and had to pay for EACH of our bags as well!! OH! And it's almost DOUBLE if you pay for it at the airport where you can weigh it then if you do it online! And take caution! Our bags that are considered carry on size are still too big for this airline do you will forced to check Them! This is obviously how they offset their inexpensive tickets! The cost of the ticket, once you add in all the other unexpected expenses in order to actually get on the flight, was NOT worth the "cheap" tickets we got! That's the only reason we decided to fly to Ireland while on our trip to the U.K. Had we known it would cost this much we never would have come to Ireland for two days!!"
יתרונות: "Good price, adequate seats, space for our carry-on bags. No surprises!"
חסרונות: "Boarding involved a long wait standing in the tarmac in the sun."
יתרונות: "I arrived safely without a scratch. The entire crew were very nice. Things were clean. There were no screens for the addicted. I got some sleep before the announcements and sales kicked in on the short flight."
חסרונות: "Gate was changed after initial assignment. I wouldn't have known if I hadn't sat almost in front of the counter and overheard a customer there saying my flight. I asked someone even closer to the counter if that's the gate, and was told no. There aren't even display boards at the counter so you really have to check. The right gate ended up on the opposite end of the airport, so I wasted a trip and a half, in a way. The previous flight was late, so we boarded half an hour late. We were warned to wait another half an hour on the tarmac but luckily got out in less than half that time. There was no liquid soap in the toilet. I unscrewed the bottle (they really save money and the environment there), put in hot water, and was able to get the soap I needed."
חסרונות: "Lots of lines for a long time. No explanation about the delay until we were on the plane. Also lots of added costs after the initial low fare."
יתרונות: "Nothing! Crew was decent, but not great."
חסרונות: "Basically everything. Long wait in unannounced. unstructured line (s). Miserable seat."
חסרונות: "Rude representatives and terrible organization."
יתרונות: "I liked the price."
חסרונות: "I understand no meal on a 3 hour flight. However no water was offered. Also don't understand the check in fee. Had to go to desk anyway for visa check."
חסרונות: "30 minutes late, not enough room for everyone's baggage, small seat next to large guy"