The new Zirrus seats on A350 are comfortable in both sit up and lie down positions. And the one in between. Funny thing, they kinda click back and forth
Flying is like a bus transport in the 3rd world
Total rip off. Does basic economy mean you pay for the ticket but no guarantee you will fly????
It was impossible to pre-check in and our seats assignments were terrible. Flight from Houston-to-Chicago was over three hours delayed. The flight from Chicago to Houston was also delayed, once again were seats assignments were all over the place. This was not a good experience.
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Excellent staff and good in flight service
For some reason l was unable to obtain my boarding pass online for both flights. I almost missed my last flight because it took so long to get one at the airport. Also my arm rest wasn’t moving and the movie on an 8 hr flight wasn’t working.
חסרונות: "Not losing my luggage"
יתרונות: "The fact that we were offered an additional round of water and the friendliness of the crew."
חסרונות: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
חסרונות: "My headphones didn’t work"
חסרונות: "Could take the flight, your website did not advise that my passport required a Schengen VISA just to transition to my Final destination. Then My reservation was cancelled by FINNAIR"
יתרונות: "Service was good"
חסרונות: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
חסרונות: "Wasn't given vegetarian option for food and don't eat meat."
יתרונות: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
חסרונות: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
יתרונות: "Blueberry juice!"
חסרונות: "No food."
יתרונות: "Comfortable seat and service"
יתרונות: "There was plenty of room and the food was good."
חסרונות: "Can't think of anything I didn't like"
יתרונות: "Plenty of food to eat. Snacks and lunch"
חסרונות: "Being vegetarian I chose the pasta entree. It was good. It included a small salad. All other food was carbs- bread, crackers, a packaged dessert, ice cream, pizza, muffin. ( The pizza was good the muffin was processed gross. ) I didn't eat all the items and still felt yucky from poor nutrition. A piece of fruit in place of muffin, dessert, crackers would help a lot."
יתרונות: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
חסרונות: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
יתרונות: "The onground staff at CDG was nice. The bus ride to the planes was not."
חסרונות: "Entertainment system does not work. Since this is a technical aspect about the airplane that I CAN judge, I wonder about the parts that are invisible to me. Are these planes actually air worthy?"
חסרונות: "I missed my flight from Chicago to Paris. Because I purchased it through Kayak instead of directly through Finnair or American Airlines, their 'hands were tied' and they could not reroute nor reschedule me. Not only that, but because I was not on the flight to Paris, my returning flights were automatically cancelled. While this is probably included in the fine print etc., I find it ridiculous. There should be a better alternative for people who miss their flights than forcing them to pay a lump sum that is higher than the original ticket price in order to reschedule their ticket. Moral of the story: BE VERY CAREFUL WHEN YOU BUY THROUGH KAYAK OR SIMILAR AGENCIES, BECAUSE THE CUSTOMER SERVICE IS ATROCIOUS."
יתרונות: "Crewmembers were professional and nice!"
חסרונות: "Snack and meal were not so tasty, and the descending before landing was really uncomfortable."
יתרונות: "I thought the flight attendants were professional and friendly. We landed safely and on time."
חסרונות: "A nine-hour flight with ancient over-head screens? Great for those not sitting in a window seat, otherwise don't plan on being able to watch the movie. The first being a cartoon by the way. I'm sure the 3 children on board had a great time watching it. 2 bathrooms on a 9-hour flight for the entire coach cabin? One of which was near the front. Can you guess what the plane smelled like by the time we landed? Let's discuss the fact that passengers had to be "shuttled" to the plane because of construction. I paid additional for Group 1 boarding, so great I got to get on the shuttle first. Those that came after me also were the last to board the shuttle and the first to get on the plane. Thanks, American, for showing me again why I use you as a last resort. Had I known it was American and NOT Finnair, as I purchased it, I would have re-thought my purchase."
יתרונות: "Departed on time and arrived early. What more could you ask for?!"
חסרונות: "Flight cancelled after 5h at the airport. Impossible to be booked before 5days..."
חסרונות: "The crew moved me to another seat on the return flight which allowed me entertainment but I hadThe entertainment console at my seat location on both flights to and from London did not work. That's 10 hours! to move away from my companions."
יתרונות: "Crew was very nice"
חסרונות: "Outdated planes: Intercontinental flight with no personal entertainment system, (cabin monitors only). Poor check in/No partner flight numbers listed: I booked a Finnair flight, it was operated by American Airlines, which is fairly common, but neither JFK or CDG listed the partner flight number or Finnair anywhere - which led to slow and confusing check in when neither Finnair nor AA could find my reservation"
יתרונות: "Not bad as cross-ocean flights go, but cramped. The seats (and the available room per person) are what would be considered normal nowadays, but I remember flying thirty years ago. The crew was very pleasant and snacks were served (and appreciated), but didn't make up for the cramped conditions."
יתרונות: "i got there 45 minutes before my flight and boarding crew of american airlines did everything for me to make my flight"
חסרונות: "boarding crew and flight crew"
יתרונות: "Crew was accommodating, entertainment movies was good and food/snacks was not bad for transatlantic flight from NY to Paris. Seats are cramped, but it is expected."
חסרונות: "Didn't appreciate the additional charge to select basic seats (not upgraded), not sure if justfly.com is affiliated with Kayak. I found it absurd but read reviews that if you don't select seats you might get bumped off your flight if it's oversold. I didn't take any chances so I paid the additional $29 and yet both my fiancee and I sat way apart. Arriving at the airport to check in, I saw options to select seats which made me upset even though there was nothing next to each other but way more options than online."
יתרונות: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
חסרונות: "Passengers changing seats around."
חסרונות: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"
יתרונות: "Once we got on the flight it was all good!"
חסרונות: "We had the worst experience getting to our flight this airport is so badly managed it is laughable."
חסרונות: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
יתרונות: "Great service. Comfy seats."
יתרונות: "Very friendly crew; easy boarding; lunch was tasty; pleasant trip overall."
יתרונות: "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
חסרונות: "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."
חסרונות: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."
יתרונות: "Is old aircraft. Few tv in all the airplane. My system didn't work"
חסרונות: "I will not fly again with this American airline"
יתרונות: "The crew went above and beyond to cater to everyone during this long long flight, they were really sweet, moving people around for more comfort if needed. Hadn't seen such a caring crew in a long time. Thank you to the Miami based crew, they were amazing !"
חסרונות: "Inflight entertainment....AA NEEDS to get individual screens in economy."
חסרונות: "The movies shown were not great and there were no TV screens in the headrests. Also, you have to pay for soda. Only coffee, tea, and blueberry juice is complementary. Our bags were also lost on this flight, or never made the connection from our previous flight."
יתרונות: "Very friendly staff, smooth ride and information provided"
יתרונות: "I got me where i needed to go. The food was okay."
חסרונות: "Lost luggage, poor seats, poor entertainment."
יתרונות: "The crew was very friendly and helpful during the flight."
חסרונות: "The check in was terrible, self checking was not working and not saving time at all, crew at the airport was clearly exceeded and it was very hard to get any answer. I had to be very insistent to be able to check in 5 min before closing and was not the only one in this case."
יתרונות: "I was running late getting through check-in because there was an abandoned backpack that caused a huge mob scene and delay. The American Airlines/(Finnair) check-in staff were WONDERFUL and made it all OK, pulling us out of the mob to get us through check-in. Then I went through security, which the check-in staff had tried to expedite, and got stopped for a random inspection. Then, after boarding passes were scanned, I was again stopped for a random search that took apart every zippered corner of my purse and my carry-on bag. But again, everyone was lovely to deal with. By the time I got on the plane I was grateful for having caught the flight, and for the kindness of the Paris staff, and marveling at what an obstacle course it had been. And I had enough leg room."
חסרונות: "1. The sound on my in-flight screen did not transmit the movie sounds, so I read a book all the way back. 2. The red wine was great to have. The food was like school cafeteria food, so I ate what I had brought with me. 3. The seats on airplanes never fit my body right. I sit very straight and upright, and I'm fairly tall. The airplane seats keep forcing my head forward and my back into a hunch."
חסרונות: "There is no space for legs. The food quality is poor. No entertainment at all"
חסרונות: "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."
חסרונות: "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
יתרונות: "Clean plane with reasonable knee room. Crew was polite and friendly. Bag drop was fast and friendly.. Flight left a little last due to ATC issues but landed at the scheduled time."
חסרונות: "The departure gate was horrible. Very crowded with NO seats. We had to stand around for half an hour."
חסרונות: "My luggage box has been destroyed and now I have to deal this task with easyJet"
יתרונות: "Nothing, I won't use that airline never again if posible"
חסרונות: "Customer service /experience was awful"
יתרונות: "Good price and a very comfortable journey."
חסרונות: "All was good."
יתרונות: "On time and very well organized"
חסרונות: "U have to pay for water"
יתרונות: "Overall plane ride was smooth."
חסרונות: "Big delay causing me terrible losses."
חסרונות: "Too warm in airplane at boarding and took to long to cool"
יתרונות: "The fact that I landed"
חסרונות: "It was awful no leg room no air worst plane ride of my life"
יתרונות: "Staff were friendly"
חסרונות: "Big delay in departures"
יתרונות: "Nothing much"
חסרונות: "Zero customer service"
יתרונות: "Pleasant polite crew. Modern airplane."
חסרונות: "Noosy flight with no onterferance of crew to quite passamgers. Did not allow one of us to bring carryon on board."
יתרונות: "No problems"
חסרונות: "Not enough legroom"
יתרונות: "Price. Professional approach."
חסרונות: "Bags not included into price. Needs better clarification."
יתרונות: "There was not one thing I liked from the flight, everything was poor"
חסרונות: "From the flight attendance to the plane everything was terrible"
יתרונות: "Ha sido una muy buena experiencia. Bastante cómodo y suficiente espacio entre asientos."
חסרונות: "No hay internet, ni tampoco entretenimiento. A veces los sobrecargos son un poco exigentes."
חסרונות: "Luggage was damaged hard. Can't reach support online or offline (Tel). I tried to reach today via Facebook page message"
יתרונות: "Low cost"
חסרונות: "High price to check luggage"
חסרונות: "You should check and wait for people who are delayed on other flights! Especially when they have checked in! How can you leave 10 minutes before the departure time! when you are always late. You are so not having me as a customer any more. Bye."
יתרונות: "I got to bring a bag for free."
חסרונות: "I didn't like how disorganized and slow the boarding process was."
חסרונות: "Terrible costurmer service"
יתרונות: "Boarding was easy this time because they asked to gate check our carry ons and because we agreed they gave us priority boarding."
חסרונות: "Still a super uncomfortable flight. Seats are terrible, they talk most of the flight, just ughhh"
יתרונות: "Leg space was better than most. Crew was very very nice and professional. The pilots spoke very clearly/"
חסרונות: "It was late, no one will pay us back for our bus. Luton airport is horrible at night, nobody knew how to help us get to London and the area is not friendly. It was late again on the way back, no explanations why. After boarding, we were put in a room with no w/c for approx. an hour waiting for the plane, no clear reason why."
יתרונות: "Staff/crew were friendly, efficient."
חסרונות: "Mechanical problems delayed flight 1 1/2 hours. We sat on plane the entire time."
יתרונות: "The crew was nice, we had female pilots Easy boarding New aircraft (relatively)"
חסרונות: "I don't mind paying for the food and beverages, just wish I had wider options"
חסרונות: "Just fckin everything"
יתרונות: "I was really surprised since I didn't have good expectations going in. The whole experience from checkin to checkout was really good."
יתרונות: "Lots of space onboard"
חסרונות: "Flight delayed by 3 hours but did not get notification prior to arrival to airport."
חסרונות: "Checkin lines were horrible.."
חסרונות: "You broke my suitcase.and no one helped me in the airport. Please Contect me +972523188998"
יתרונות: "I expected the flight to be horrible, but was kind of surprised by how well it went. Everything was fine -- seats weren't cramped beyond reason. The biggest thing I worried about was our luggage being charged a ton for being overweight, and it wasn't. We probably just got lucky with our check in person, but I am very grateful, and will probably fly easyJet again solely because this person helped me out with our luggage. It makes a big difference to not penny pinch."
חסרונות: "There's no food or entertainment offered, but I understand."
יתרונות: "Efficient boarding although delayed"
חסרונות: "One on board bag policy. Checking a hand bag is ludicrous"
יתרונות: "Flight was ok."
חסרונות: "I tried to add my suits cases before the flight. I did several times. Finally I got an confirmation that they have been taken the fee which was 44 euro. (I have a copy of the note.) I showed up at checking counter for check in. They said there were no evidence of payment at all. I showed my note. Since I was in the other country And weekend, I really can not access my bank account. Also security reason also. The rep told me The fee is now 47 euro each bag. Now I was asking to pay 94 euro for my suit cases. I spoke to Manager (customer service leader) Celine about whole thing. She saw my picture (it said "you have successfully update your booking. and 44.46 euro has been taken.). She told me it does not mean anything. It just says updated.???? Am I missing something? It said the fee has been taken. I told her I don't mind to pay the fee. I asked her so many times please let me pay 44 euro For 2 bags, NOT a 94 euro for 2 bags. She said there no exception. The computer said NO evidence of payment. I have to pay 94euro for 2 bags because there were no Evidence. There is an evidence. I paid 94 euro at the checking counter for 2 bags. why they were cheap price? There is a reason for that. I learned from this unfair service from EasyJet. I will never recommend anyone and I will never take it in the future. I have should stay with Air France or Virgin Atlantic from the beginning."
חסרונות: "The chairs are not comfortable"
יתרונות: "On time departure and arrival. In flight service. New aircraft!! I will ABSOLUTELY fly with Easy Jet again!!! Thanks for a great flight!!"
חסרונות: "Nothing. Everything for us (2) was outstanding."
חסרונות: "The website did not allow me to add a checked bag to an existing reservation which resulted in having to pay €45 at airport bag check (half the amount of actual airfare). Totally predatory practice especially for first time passengers of airline. The crew at boarding was less than pleasant. I guess there's a reason why the airfares are so low - manners and courtesy are not included."
יתרונות: "On time. Boarding was smooth, seat was comfortable, pilot pointed out interesting landmarks."
חסרונות: "Not easyJet's fault of course, but the immigration at Tel Aviv airport was an absolute mess. It took over an hour to be processed and there was no order in the queue. At one point a scuffle broke out between some people in the queue and another time the lady next to me fainted. There was no one managing the queues. This is not easyJet's fault, but the fault of the Israeli immigration service, but perhaps easyJet could make representation on behalf of passengers to the Israeli immigration people."
יתרונות: "Everyone was really nice, got us there safely!"
יתרונות: "Boarding was quick"
חסרונות: "Couldn't lay back my chair"
יתרונות: "Airplane was clean and new. Leg space was good"
חסרונות: "The fact that the seat does not decline - very difficult for tall people. It could have been a muck better experience"
יתרונות: "Quick check in. Cheap flight."
חסרונות: "They only allow one bag to carry on. It is 60€ to check a bag, which seemed a bit steep. I was able to condense my bags to avoid payment however."
חסרונות: "could not add hold baggage by internet. had to pay high fee at chech in stall."
יתרונות: "on time"
חסרונות: "double check the weight of your luggage..."
יתרונות: "Easy boarding , friendly personnel - on all levels"
חסרונות: "Chairs , minimal extra comfort ,"
חסרונות: "We had a death in our family, bought tickets last minute without access to printers and thus did not print boardingpasses. At the check-in we were questioned and told off several times for not printing, even questioned about who died, what the realtions were and where it happened. That was a terrible beginning. In the plane the crew was unfriendly, talked very loudly about other passengers next to me. when I pointed out that this was unpleasant, I was answered impertinently. ("What?Got anyhting to say to us?" Unpleasant experience"
יתרונות: "The staff was friendly"
חסרונות: "I would have liked at least the offer of free water to drink."
יתרונות: "Check in was delaied because of tech problems. We had to run from one terminal to the other. At the gate we had to walk in the rain to the plan."
חסרונות: "The service from the airport till the crew on board was not professional enough. Chairs are small and not comfortable . They let you go on flight with one hand bag and that's include personal computer or even a small plastic bag."