על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
חסרונות: "The TV wasn't working and the crew I asked for help didn't do anything about it"
חסרונות: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
יתרונות: "Good service good food and entertainment system worked well."
חסרונות: "They need to update the airplanes."
יתרונות: "Great service , great planes"
חסרונות: "All was great"
יתרונות: "I would recommend Turkish Airlines to anyone. Excellent food and personnel"
יתרונות: "Service great."
חסרונות: "Seats were three across very cramped and uncomfortable."
חסרונות: "Movies didn't work well"
יתרונות: "The landing."
חסרונות: "My special meal had been canceled."
חסרונות: "seats were definitely narrow"
חסרונות: "Leg space on this flight was less compared to other flights I had with TK."
יתרונות: "Turkish airlines is better than all airlines I have used."
חסרונות: "The entertainment system could be more user friendly. Navigating the movies could be better. I'm not complaining, however. All in all, Tk is very good."
יתרונות: "great vegetarian food"
חסרונות: "very short time layover between arrival and departure in istanbul by time we departed the plane which landed on time at 12.30 we got on bus that got top terminal at 12.45 and ran crazy fast to get to boarding for flight leaving 13.25. flight that close together are very stressful and unreliable"
יתרונות: "wonderful staff."
חסרונות: "there was a delay we were not told about, we left an hour late, but we're not told anything, this is problematic as you pass through a second round of security to sit by the gate and can't even go to the rest room with out repeating the check. the landing was very rough but no ones falt"
יתרונות: "Good food and comfortable seats"
יתרונות: "Food good movie selections and Nice staff"
חסרונות: "Seats too close"
יתרונות: "The quality of their team"
חסרונות: "Crew was ok"
יתרונות: "Food and drinks,"
חסרונות: "No USB outlets."
חסרונות: "There was no personal monitor to watch movies during the flight"
יתרונות: "good entertainment system good legroom new airplane"
חסרונות: "lowered the food standards compared to previous flights flight was late"
חסרונות: "Again the take off was late in 45 min. Leg room could be better. Was very tight for my hight, 185 cm."
חסרונות: "Gate change not announced and when we asked at the desk, we were told "we are not the information booth!" Then it was a 90 minute wait to get through security."
חסרונות: "seats in economy far too close together ... nose to back of seat in front of me about 9 inches. when seat back was back."
חסרונות: "I have bought two sides ticket from Turkish Airlines. And i miss my first flight, when i came to airport for return flight Turkish Airlines cancel my return flight whitout update by email or massage by phon!!"
יתרונות: "Overall it was a smooth flight except for few minor issues."
חסרונות: "I noticed there were one or two times where the host had a list of food specifications but the trolley itself didn't have the kosher or vegetarian meals as requested by the passengers."
יתרונות: "That the plane didn't crash."
חסרונות: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
חסרונות: "to hot, very hot!!!"
חסרונות: "The company lost my baggage"
חסרונות: "TV did not work. Crew said there are a lot of broken TVs and there is nothing they can do."
יתרונות: "Quick and nice"
יתרונות: "Comfortable seat, quick boarding and deplaning"
חסרונות: "No in seat entertainment, bad food"
יתרונות: "Good food. Wide choice of beverages. Entertainment. Flight is only 1h 45min Departure on time."
יתרונות: "the food is great, very good multimedia system"
יתרונות: "Crew were very nice and professional."
חסרונות: "The flight from Istanbul to TLV was scary. The Pilot hit the brakes half in the middle of the take off due to a "technical error". It was very scary, even the flight attendant was in panic. Plus, the food was uneatable. Hope to never fly with Turkish Air again."
יתרונות: "Aside from the crew and their patience, nothing"
חסרונות: "Everything aside from the crew"
יתרונות: "I Like the food and movies"
יתרונות: "the crew was nice"
חסרונות: "the entertaiment was very poor..there wasn't at all audio - music or whatever the landing was harsh the boarding was late"
יתרונות: "Excellent and cooperative staff. It was a smooth flight."
חסרונות: "My Luggage did not make it, I don't have any information about it :) Lot of people did not get their Luggage"
חסרונות: "Connecting flight did not have my luggage from previous flight."
Great flight Will go again!
חסרונות: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
יתרונות: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
חסרונות: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
יתרונות: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
חסרונות: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
יתרונות: "Services is good ."
חסרונות: "Food can be better"
חסרונות: "When its rain we shouldn’t walk to the air plain"
יתרונות: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
חסרונות: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
חסרונות: "Delay due to strike"
יתרונות: "The crew was informative"
חסרונות: "Inflight sandwiches"
יתרונות: "Customer care was super supportive"
חסרונות: "Inflight sandwiches"
יתרונות: "The crew was pleasant"
חסרונות: "Baggage checkin & flight boarding was slow & disorganized."
יתרונות: "Food and service"
חסרונות: "Working wifi would be good. Better A/C. More comfortable seats"
חסרונות: "They left my bag off the plane. Ridiculous."
יתרונות: "Overall KLM experience is good"
חסרונות: "Food quality was mediocre for a business class flight."
יתרונות: "The crew was amazing and the food was great."
חסרונות: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
יתרונות: "Good food, friendly service"
חסרונות: "More trash pickup; only one round of beverage service"
יתרונות: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
חסרונות: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
יתרונות: "Restrooms clean, decent food and drink, nice cabin crew."
חסרונות: "No complaints"
יתרונות: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
יתרונות: "Good flight, very attentive crew."
יתרונות: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
חסרונות: "That it didn’t happen."
יתרונות: "The attendants took great care of us. Super smooth flight."
יתרונות: "Good services!"
יתרונות: "The aircraft felt clean and quite spacious (decent legroom). Cabin crew was friendly and everything went as expected. Bonus points for the Beemster cheese sandwich (I was totally disappointed when they served the food, but more than pleasantly surprised by the quality of the cheese - I even bought some afterwards, from the Albert Heijn just outside the security area)."
חסרונות: "Very odd queue separation at boarding. Passengers were divided in 5 lanes, depending on their seating area withing the plane (for a more efficient boarding, I presume) but, by the time we all got to the actual aircraft, we formed another queue in the boarding bridge so it didn't feel like any time was saved or anything."
יתרונות: "Good Experience"
חסרונות: "Nothing much"
יתרונות: "Lovely staff, good food, great movies."
חסרונות: "Crowded seating, wake-up for breakfast service two hours before arrival"
יתרונות: "Just great crew."
חסרונות: "Not comfortable at all and will not book KLM again."
חסרונות: "They stole my money"
חסרונות: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
חסרונות: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
חסרונות: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
יתרונות: "Usual professional and friendly service from my airline of choice for most destinations."
יתרונות: "That we didn’t crash"
חסרונות: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
יתרונות: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
חסרונות: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
חסרונות: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
חסרונות: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
חסרונות: "Terrible service in flight and customer service wise .. app functionality was below"
יתרונות: "I was upgraded to Buisness so, no complaints"
חסרונות: "No Marlboro light cigarettes on the duty free shopping cart"
חסרונות: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."
חסרונות: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
יתרונות: "Night flight so no entertainment allowed sleeping"
חסרונות: "Kosher food could be improved"
יתרונות: "Good and plenty of food available."
חסרונות: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
יתרונות: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
חסרונות: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
יתרונות: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
חסרונות: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
Made me check a bag that I have carried onto hundreds of flights . Caused me to miss my connection in Paris because I was flying a different airline and my bags didn’t transfer . The agent was rude and refused to listen. My mother who was three people in front of me in another line Carried the same bag on with no issues . Be consistent
Air France service was superb. The airline did their best to expedite the boarding process even with the constant changes of Covid19 guidelines
יתרונות: "La ponctualité."
חסרונות: "Variété des boissons proposées."
יתרונות: "Crew asked us if we’d like to move to an empty row to be more comfortable without us even requesting it."
חסרונות: "Bigger coffee cups? Really nothing to complain about. Everything I would expect from a flight. A++"
חסרונות: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
חסרונות: "2 hours delays from LAX to CDG then additional two hours delay from CDG to CAI, this is disappointing"
חסרונות: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
יתרונות: "Great crew and entertainment. Terrible experience at CDG airport but that’s the airports fault."
חסרונות: "No leg room at all, cant believe those seats met legal standard. The plane smelled, boarding was a nightmare because too many people had big bags. An announcement had been madd that vags would be collected, but obviously were not."
חסרונות: "We had a short delay"
חסרונות: "boarding groups were not adhered to and those in a lower boarding group often boarded well after those in later boarding groups."
יתרונות: "The new movies selection, food was very good, staff more friendly than previous flights"
חסרונות: "Boarding always a problem on MEA we have to wait too long in the queue"
חסרונות: "Baggage check in was stressful"
יתרונות: "The airplane"
יתרונות: "Flight was delayed 4 hours with no explanation"
חסרונות: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
יתרונות: "Intranet meant I could watch movies on my iPad"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Intranet wifi meant I could watch entertainment on my iPad"
חסרונות: "Seats are very uncomfortable"
חסרונות: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
יתרונות: "The flight crew on the flight was amazing. Went beyond basic needs and requirements."
חסרונות: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
יתרונות: "Staff was so helpful and attentive to our needs.Providing service with a smile."
יתרונות: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
חסרונות: "Check in process was easy. The flight attendants are all very helpful and kind."
חסרונות: "Engine noise in the cabin is loud."
יתרונות: "Timely and smooth teansit."
חסרונות: "Food has a way to go to be appetising."
יתרונות: "That I was able to sleep a bit on the flight - and that we gained an hour."
חסרונות: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
יתרונות: "The crew worked hard, but the food was below the French standards."
חסרונות: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
יתרונות: "Great service, decent food"
חסרונות: "There was no WiFi on the plane"
חסרונות: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
יתרונות: "On time."
חסרונות: "Did not seat together passengers, although booked and checked in at the same time."
חסרונות: "I am not sure why this happened, but our daughter, travelling away from home for the first time, was targeted at every step of her journey. From the terminal in DCA to Cincinnati, to CDG. Delta/Air France clearly singled her out. i am outraged! I have traveled many, many times and have sent hundreds of students on nearly the same trip -- and none have had as rough a time as she had. They will be hearing from me."
חסרונות: "Please see comments above about this flight."
יתרונות: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
יתרונות: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
חסרונות: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
יתרונות: "Only the cabin crew was good."
חסרונות: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
יתרונות: "Speed, courtesy of the flight attendants"
חסרונות: "Landing was a bit rough, understandable due to the weather."
יתרונות: "Love the flight attendant, loads of food couldn’t take it anymore. Professionalism at its peak."
יתרונות: "The food, the service and everything else is fine, quite good."
חסרונות: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
חסרונות: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
יתרונות: "Nice food Right in time Police and customs formalities easy"
חסרונות: "Poor comfort in business class No entertainment at all"
יתרונות: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
חסרונות: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
יתרונות: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
יתרונות: "Flight went smoothly"
חסרונות: "Flight left late The seats are small and crowded There are no entertainment options"
יתרונות: "The crew was very nice and helpful."
חסרונות: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
יתרונות: "Efficient check-in."
חסרונות: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
חסרונות: "No entertainment or usb plugsto charge."
יתרונות: "Good food. Although no Cappucino as in AF from Sanfransisco to Paris."
חסרונות: "No entertainment at al. Specifically, I could not lean my seat b/c of a mom with a baby behind me..."
יתרונות: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."
The Business is not up to the standard. No comfort… Also- long waiting time leaving from Warsaw with poir information and updates. Thanks!
Boarding was slow Flight has a 2 hours delay at WAW Their home port!!
Stop using the 737MAX. It's 100% safe but very uncomfortable.
חסרונות: "The flight was long enough that some entertainment, even just the ability to plug in my own device to charge and use would have made the flight better."
חסרונות: "Boarding at LAX was one hour late. And the lines were chaotic and very disorganized."
יתרונות: "That we landed safely"
חסרונות: "Flying with other company"
חסרונות: "Aircraft was comfortable and crew worked above and beyond normal crews to ensure all passengers were happy."
חסרונות: "The entertainment system didn’t work at all the whole long haul flight"
חסרונות: "Food/drinks Tv"
חסרונות: "flight was delayed 4 hours"
יתרונות: "Everything was excellent"
חסרונות: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
יתרונות: "First of all, we had to line up in a very long que when arriving from Zagbreb. Then we had to wait very long for the bus to take us to the plane. Finally, we had to wait for almost 30 minutes ON the bus before we could enter the plane."
חסרונות: "The crew"
חסרונות: "Better punctuality"
חסרונות: "Boarding was late, "snack" was a small wafer. Flight crew hid behind a curtain for most of the flight."
חסרונות: "On my former flight I have mistakenly left in the aircraft ( flight 156 to Warsaw) a light blue purse , I have sent 2 inquiries to LOT , with no response"
יתרונות: "all was ok as its a little one so very crouded no place to move but in general ok thank you very much"
חסרונות: "will recomend and would like to travel again with lot hope thatcwill have additional shop of duty free for shopping closes . toys.and more good ice creem thank you very much"
חסרונות: "They lost my laguage."
יתרונות: "Modern new plane, efficient plane crew"
חסרונות: "Chaotic boarding, seats have very little support, no food or entertainment"
יתרונות: "It was a short, quick, pleasant trip."
יתרונות: "The crew"
חסרונות: "Change gate"
חסרונות: "late departure"
יתרונות: "The crew was polite and boarded quite on time The airplane was clean We landed early"
חסרונות: "Since this was not a low cost flight and not a cheap ticket, I did not understand why there was no food served and no beverages a part of the basic (water/tea/coffee) without additional pay. I did not get value for the money I paid. The seating was very crowded."
יתרונות: "The gate crew was polite and communicative when asked what was happening with the delays. The flight itself was uneventful."
חסרונות: "There was no real food except for purchase, and the flight attendants went so quickly through the aisles I couldn't even catch their attention. The flight was 45 minutes late and the departure kept creeping up in 10 minute increments before it finally just said "delayed. I would have liked entertainment on the flight. I was in a row with 3 seats filled and then there were other rows completely empty. So the seat selection was not accurate at all."
יתרונות: "יעעכגידכידכגעגכ ה בעבנידגנ הכ נגכאעקרכב כברנקרכ בקרנרא רא"
חסרונות: "כגיכגכגע ראמר א מעכרה רא מראמארמ ררא ררע רא 'ע ער ר'ע"
חסרונות: "In Warsaw they took us by bus in a snow storm in freezing cold. They left us standing on an open bus in minus temperatures for 30 minutes instead of sending a few buses to take us to the plane."
חסרונות: "My luggage didn’t arrive. Plane left with a delay."
יתרונות: "Costs like regular flight feels like low cost"
חסרונות: "I don't like to seat by the window, and I couldn't change it by on line..."
יתרונות: "it was a short flight"
יתרונות: "Crew was fine."
חסרונות: "Not a comfortable seat, no food and no entertainment."
יתרונות: "Pleasant crew"
חסרונות: "On warsaw to tel aviv for 3 1/2 hours no movie, music, complementary food or snack."
חסרונות: "None efficiante boarding resulted in delay"
יתרונות: "Seats were full recline and very comfortable. Nice large windows."
חסרונות: "Boarding was a zoo and ground crew kept delaying boarding. Inflight entertainment is bad. Only about 20 movies. Make other plans. Food non existent. Headsets - worse than us domestic coach."
חסרונות: "very inconviniebt seats"
יתרונות: "Not 1 thing !!! Bad.bad.bad"
חסרונות: "The legs room, no free meal, on the flight from warsaw to tel aviv. 1 hour late on departure from warsaw to tel aviv"
יתרונות: "The crew was nice, and the pillows was OK."
חסרונות: "All the rest, including the wait for the airport bus, and the noise at the flight"
חסרונות: "Shitty service on board"
יתרונות: "Crew was friendly"
יתרונות: "Crew nice, polite"
חסרונות: "Fly time allways not on written agreed"
יתרונות: "Nothing (except the safe landing)"
חסרונות: "The boarding process was a nightmare. The plane was small and cramped. Business class seats were narrower and more uncomfortable than most coach seats. Crew was pleasant and helpful but this route is just awful. Avoid if at all possible."
חסרונות: "no food was served, only water. no entertainment was offered."
יתרונות: "Nice and soft landing."
חסרונות: "At check in they refused to a small hand bag claiming that only one suitcase per passenger is allowed. The seats are not reclining."
חסרונות: "LOT REQUIRES RECEIPTS FOR ALL LOST ITEMS WHEN THEY LOSE YOUR LUGGAGE. There is nobody to talk to in order to appeal. They will only deal with you by email. If they lose your luggage, you lise... BIG TIME!!!"
יתרונות: "Getting iff"
חסרונות: "Overcrowded Poorly organized"
חסרונות: "Flight was delayed by an hour - boarding was delayed 5 minutes at a time so you needed to stay by the gate."
יתרונות: "Airport was small and quick to get through."
יתרונות: "food prices, all on time"
חסרונות: "the flight delayed 2 hours/ the seats are horrible/ is only 1 toilet for all the peaple/"
חסרונות: "You sold me no lagge ticket, and than charged extra"
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
יתרונות: "The crew on board was helpful, but they can hardly make up for company’s atrocious policies."
חסרונות: "They made me pay $70 for my carry on luggage - the very same one that I didn’t have to check in on my way to Zurich. The company has obscure luggage policies that could easily qualify as hidden charges. I will do everything I can to avoid flying with Air Serbia in the future."
יתרונות: "the boarding was smooth, the bus to the plane wasn't crowded and the plane was flying low so you could enjoy the sceneries and still get cell phone reception."
חסרונות: "the overhead compartment was a bit small and there was almost no leg room but both of my flights were short. I booked my flight through an app and it didn't give me any checked baggage so I tried to modify my booking through airserbia website but I couldn't so I ended up paying 60 euros for my bag at the airport."
יתרונות: "Crew was friendly and very attentive. Food was better than most airlines’ long haul meals."
חסרונות: "Standard intra-European business class seats, which aren’t any more comfortable than economy. Wi-Fi wasn’t available for a portion of the flight."
יתרונות: "Ehhhhh I was cool with certain things but nothing to like . The people who work there were nice though."
חסרונות: "The selection of movies . Very poor . What entertainment?"
חסרונות: "My bag making it to my destination not broken."
חסרונות: "Boarding area was small for more different flights and there was not possibility to buy water or coffee or any snacks. The only one toilet seat was very dirty, smelly. During a heavy rain the baggage was not covered on the carts and baggage was wet completely."
חסרונות: "My booking reference code was delivered too late so I missed the check-in time and therefore missed the flight"
חסרונות: "Snacks on the plane, comfort"
חסרונות: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
יתרונות: "Efficient boarding, friendly crew. Seats comfortable enough for an hour, but no longer."
חסרונות: "I have never been on a flight where there were so many screaming infants, and so loudly. Air Serbia, like the other airlines, apparently can find nobody smart and creative enough to solve that problem."
יתרונות: "Air Serbia did the best they could to keep passengers comfortable and send all of us to hotel during the day w food and comfortable accommodation"
יתרונות: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
חסרונות: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
חסרונות: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
יתרונות: "Onetime and efficent"
יתרונות: "Comfortable aircraft"
חסרונות: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
יתרונות: "New plains, great crew, on time. Quick check in, great price."
חסרונות: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
יתרונות: "No complaints"
חסרונות: "Everything was OK"
יתרונות: "It was great experience clean, new plane, smilung staff, flight on time. Quick boarding although the flight was full. Much nicer than Swiss"
חסרונות: "No entertainment No food for vegetarians"
יתרונות: "A short connection"
חסרונות: "Afrer a day I am still in Pittsburgh!!!"
יתרונות: "Gave us food when they weren't required."
יתרונות: "Easy check in, flight was on time, crew were nice and free meal and drink."
חסרונות: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
חסרונות: "I tried to cancel my flight about a week before it took place. Wasn't given a chance to do so, since you didn't bother to advertise a clear email or available contact info to which I could speak. Now you're asking me for online check in and a review? Well, your customer service is terrible, that's for sure..."
יתרונות: "The staff was great"
חסרונות: "The movies are outdated"
יתרונות: "The tiny plane was smooth in the air. Crew was nice."
חסרונות: "Only water and bread for the way back while we had full dinner service on the way there. chairs we older but fine."
חסרונות: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
חסרונות: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
יתרונות: "On time, professional"
חסרונות: "food could be better"
יתרונות: "Very friendly staff"
יתרונות: "Very responsive and real meal for short flight!"
יתרונות: "The seat, flexibility were great..and food are tasty and delicious"
חסרונות: "The crew was not friendly for the flight to Belgrade"
יתרונות: "Food was very tasty. Staff was responsive and helpful."
חסרונות: "Chairs have very little recline and the entertainment system comes in the form of an iPad you have to request."
יתרונות: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
חסרונות: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
יתרונות: "Flight crew are nice, reasonable service during flight"
חסרונות: "The flight was delayed at Rome, so the stop at Belgrade was short. Luggage did not arrive with the flight, only after two days they arrived to the destination. After two days the luggage arrived dirty and a bag of "Sephora" cosmetic company missing from one of the suitcase."
יתרונות: "Good food, skillful pilot"
יתרונות: "Love the cabin crew and their professionalism. Excellent presentation and delivery. Captain and first officer were excellent. Professional, friendly and great skills. Great take-off and landing in the ATR 72."
יתרונות: "Flight Crew and Ground service behavior during the problem with the plane damage."
חסרונות: "Poor capacity building of the lower service people at the ground level at Abu Dhabi airport. They should have proper information for all passenger's issues."
יתרונות: "Huge legs space for economy class, great service!!!"
יתרונות: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
חסרונות: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
יתרונות: "Good company"
חסרונות: "The part of our luggage was lost when we landed in Ljublina but we got it next morning"
יתרונות: "Good job"
יתרונות: "Very experienced and kind ground staff as well in the aircraft, BEST PILOTS IN THE WORLD ! Fantastic and generous portion of food, clean and new aircraft."
חסרונות: "There is nothing wrong one could mention about Air Serbia - they have great connections, many destinations, from recently even direct flight from Belgrade to New York, very good prices, and beside Turkish Airlines they have the best food catering among European airlines ! I just hope that airport in Belgrade will follow the success of Air Serbia and that "Nikola Tesla" Airport will be upgraded soon."
חסרונות: "They are so unfriendly, had to buy new ticket and paid extra $1,270.00,they said " you are late ""
יתרונות: "They cancelled my flight. Though I did get placed on the next available one."