Korean Air was very friendly and professional! I am kinda tall and skinny so my legs cramped up and my butt hurt after awhile, I used my pillow to sit on. Not a fault of the airline just a bit uncomfortable, but it was long flights.
חסרונות: "No movies"
יתרונות: "Clean facilities and polite staff. Very short flight"
יתרונות: "Excellent crew helping calm my anxious children."
חסרונות: "Being notified in advance that the flight was going to be delayed 40 minutes instead of waiting until the scheduled boarding time to say there was a delay and the delay time was undetermined."
יתרונות: "Good selection of entertainment"
חסרונות: "The food"
יתרונות: "The flight crew was friendly. Checking in was easy."
חסרונות: "Nothing, it was great"
יתרונות: "Crew was fantastic."
חסרונות: "Seats weren’t as comfy or spacious as I would have thought given Korean air Having won best economy liner a few times. No entertainment in seats either."
יתרונות: "Creew, food , prompt service"
יתרונות: "Crew was great"
חסרונות: "Movie selection, food options, loud alarm before boarding"
יתרונות: "Crew, food, comfort, entertainment and many good things"
חסרונות: "I love everything"
יתרונות: "Everything. Will definitely chose them again."
יתרונות: "crew and movives"
חסרונות: "food was so so."
יתרונות: "Same as above."
יתרונות: "Boarded on time; everything efficiently done; pleasant staff. Breakfast was not great - too sweet overall. Usually korean does well with food."
יתרונות: "The best flight I took this trip - clean, courteous, on time. I wish they flew in continental US :))"
יתרונות: "Clean and nice crew"
חסרונות: "Food choices and not as comfortable as I had hoped"
יתרונות: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
חסרונות: "Simple meal but a short flight."
יתרונות: "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
חסרונות: "Flight delayed by an hour"
יתרונות: "Attendants friendly, cabin clean"
חסרונות: "Never got headphones. Seat quite uncomfortable, notciced a large bruise on my leg from where I had been uncomfrtable for the whole flight."
יתרונות: "We flew business class. Seats and service were fantastic."
חסרונות: "Entertainment system was pretty good"
יתרונות: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
יתרונות: "I liked the front & below cameras. I used the pillow for my back. It was a very long flight & we were served two meals, coffee, & a snack. The flight was delayed but they switched me to the very next airline & I still arrived on time. Flight arrived at midnight when the airport is not so busy. No issues with security when transferring planes. Customs waved us through & the baggage arrived quickly."
חסרונות: "Request for more movie & TV options after 18 hours of flying."
יתרונות: "attentiveness of the crew to people of multiple nationalities."
יתרונות: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
יתרונות: "Attentive service, very detail oriented to avoid any mistakes for the traveler"
יתרונות: "Korea Airlines is the best!"
יתרונות: "The in-flight experience is just fine."
חסרונות: "It was painful and required multiple phone calls to get a seat assigned. I kept being fobbed off until later... "you can pick your seat when you check in 48 hours before". "You can't check in now because it's a US flight, so it's only 24 hours". "You can't check in now because of visa documents something you have to check in at the airport". None of this was written down, or even satisfactorily explained when I tried to understand what was going on. Next time I'll fly Asiana on the hope they have a better online seat selection system that doesn't involve bizarre US checkin policy."
יתרונות: "A lot of staff, with personal service (even if you come and request a soft drink, they will bring it to your seat). Good entertainment."
חסרונות: "Seats were very uncomfortable, unsuitable for a 12 hour flight."
יתרונות: "Even though we booked this flight through Southern China Air, the flight was operated by Korean Air. Translation: the service, food, comfort level and crew were highly professional."
חסרונות: "Great flight! Great service! Great food!"
יתרונות: "Safe flight"
חסרונות: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
יתרונות: "food selection & crew courtesy"
חסרונות: "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
יתרונות: "From the April 12 Sydney to Seoul flight, the landing at Seoul was so smooth, so professionally done I hardly knew we had touched ground. That Captain has much to teach all pilots wanting a higher standard to their skills and the recognition of these standards. That caption is worth his/her weight in gold, giving Koran Air a gold standard. To compare, the landing at Osaka April 12, late at night, was done by an apprentice who has much to learn from your gold star captain.."
חסרונות: "The same Sydney to Seoul flight, crossed the Qld Great Barrier Reef around 11am April 12. Having a window seat, so much detail of the Reef was visible which greatly surprised me. Beautiful colours galore. Having my face glued to the window at this time, I was unaware of cabin happenings. A male steward tapped me on the shoulder and said "Close your window blind". The beautiful scene outside my window was a first and being 76 old, likely not to happen again for me. Naturally, I ask the male steward "Why", He repeated 4 more times, "Close your window blind". Each time my reply was the same, "Why". On his last request, his voice raised, so in turn, my reply was raised. Sadly, he walked away silently, hands waving in disgust. Only then did I realise the cabin was completely black, no light seen. If at 11am, traditionally, this is a custom, a service to passengers on that particular flight, the male steward didn't say. He clearly expected to be obeyed and didn't expect a challenge. But also felt I didn't deserve a reason for his, what clearly was a demand. Would he have treated a male passenger differently. I flew economy because that is what my budget demands. Flying is not common for me but certainly a thrill that demands a window seat. I give much praise to all other staff, especially the captain landing that very craft at Seoul. At my age, years of experience allows me to be aware and notice. A beautifully presented mature female stewardess in economy, served me. When I requested a beer with the main meal, she said I will give you my favourite. I knew this was double talk for having only one brand beer left, that was a weak American beer. I watched this lovely lady many times being distracted by other staff with questions and 2 other passengers near me, asking for changes. She never blew it. And she passed me in the Sydney terminal, end of the day for her and believe it or not, she remembered me. She was not in such a hurry to get to her destination, that she gave time by turning her body, giving me a wide smile with eyes saying, Yes, I served you. You see, she's never off the job of customer service. I learned much, flying with Korean Air. Many thanks, Sally"
יתרונות: "Quite a lot of room in economy. Very polite crew. Large, clean toilet. Personal screen with USB charger. Food was pretty good for economy."
חסרונות: "Not very good with their announcements. Takeoff delayed by one hour. Crew only said a single sentence in English. A bit impersonal."
יתרונות: "flight attendants were great"
יתרונות: "Collectively, my new wife and I have travelled through dozens of different airlines, including 8-10 international flights, and our journey with Korean Air was the best flight experience we have ever had. The staff was so attentive, the selection of Korean music, and the access to movies, and the comfort of even Economy class was fantastic. Despite the long hours spent on board, Korean Air made it as comfortable as possible. We especially loved the hot towels, and the stickers that allowed the flight attendants to note if we wanted to be woken for meals, or left to sleep!"
חסרונות: "We have no complaints. Everything was just lovely."
יתרונות: "the amount of baggage allowed. the food. the people i was seated with. the flight movie selection. the staff. the beer. the free toothbrush, toothpaste, slippers, jeju island water"
חסרונות: "i wish there was a way to elevate the legs when flying. my legs ache so bad when im on a long flight. maybe some sort of netting underneath the chair in front so you can put your feet in them."
יתרונות: "You can go on a free city tour if you are transiting at Incheon airport. Also fantastic public area for transiting customer with free showers, upholstered day bed, charge stations. Paid massages , Paid airport hotels or lounges with buffet."
חסרונות: "There was nothing we didn't like about our flight to Seoul"
יתרונות: "While I slept for part of the flight they placed a note telling me that they let me sleep and didn't want to disturb me."
חסרונות: "There were no outlets on the plane to charge my devices and it was very cramped in my seating area."
יתרונות: "Everything was so excellent. An absolutely amazing airline to fly with."
יתרונות: "Flight attendants are very helpful and keep smiling to customers. I feel very welcome."
יתרונות: "We forgot our IPad in the plane. We met in Seol one of the flight attendants. She stayed with us and arranged for somebody to bring the Ipad from a different location . She refused to continue home , until she saw our property found. It wax an exceptional service!"
חסרונות: "The service on the plane is outstanding"
יתרונות: "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
יתרונות: "Great food and friendly flight attendants"
יתרונות: "Ample leg room for 6'1" bigger guy."
חסרונות: "Boarding was a mad rush. Didn't matter if you were section 1 or 2 or 57. People were cutting, and putting their 7 carry on bags over your seat. I felt like the food was better on the shorter leg. Sharing 2 bathrooms with 300 other people should be a crime! Exaggerating, but the lines got ridiculous especially after each meal. The crew seemed haggard and overworked. They were prompt to answer the 'call attendant' button. Also not knocking it, if it's airline policy, but I had 1 beer with each meal (3) during the 15 hour leg, and with the 3rd Hite I had 3 attendants come up and verify my order of a beer and said they were cutting me off? But it's ok to walk around the aisles with wine bottles and fill up cups left and right the entire flight? Just kind of a weird stigma is all."
Stop charging for entertainment!!
I had a smooth flight through out my journey. This time around all was well. Thank you to the team.
יתרונות: "Business class on Emirates is always top-class. Very comfortable. Friendly crew. Easy boarding and disembarking. Good drinks. What's not to like?"
חסרונות: "Food was a less impressive menu due to COVID, more like what you'd get in economy class. But we can't blame the crew for not wanting to do close-up personal service like in the past, during a pandemic. We enjoyed another drink to make up for the lower quality food!"
יתרונות: "Marco was a great crew member, handled the sick child like a pro"
חסרונות: "Kid running around bumping into everybody. Impossible to sleep."
יתרונות: "Good seating and entertainment."
חסרונות: "Sort out the food."
יתרונות: "Food was good. Flight was very organized."
יתרונות: "Crew is professional, caring. Excellent experience"
יתרונות: "Crew was great! For economy class, seat was comfortable."
יתרונות: "The seats were very comfortable, good entertainment"
חסרונות: "Poor gluten free options"
יתרונות: "Emirates always goes above and beyond to keep your experience as good as possible."
חסרונות: "The boarding process could have been kept more strict and organized."
חסרונות: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
יתרונות: "The staff was quite helpful in many ways and checking in was easy with online booking. For an economy flight, the quality of the food was good."
חסרונות: "I found it difficult to navigate the screen on the airline. Everything else was fine and I am happy with the airline."
חסרונות: "Nothing. Everything was awesome!"
יתרונות: "Every one was very friendly"
יתרונות: "Lovely flight crew and great film selection"
חסרונות: "Would have liked more healthy food options d"
יתרונות: "Good service upon check in and in flight."
חסרונות: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
חסרונות: "Food did not meet the usually high standard associated with Emirates . The menu was bland and the main course was served cold."
יתרונות: "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."
יתרונות: "friendly crew"
חסרונות: "due to 11 kg total weight I had to check in a soft carry on bag resulting in :1/2 hour extra wait time and some crushed items. Vegetarian food was pretty tasteless."
יתרונות: "Just superb. Even got a meal on a 40 minute flight!"
חסרונות: "Long bus ride to the aircraft - thought we were driving to Muscat!"
יתרונות: "I am pleased to travel and thanks to Emirates."
יתרונות: "Crew were great"
חסרונות: "Boarding is chaotic. Why ask First and Business passengers to start boarding when all you are doing is getting them to leave their seats and stand up for fifteen minutes in front of the closed doors going out of the departure lounge?. This has happened three out of three flights and must be standard operating procedure."
חסרונות: "The fact that I didn't fly due to ill health and got no refund"
יתרונות: "Great crew, seats, entertainment options. A 28hr trip felt like 5 because it was so comfortable."
חסרונות: "I did not like that only one bag is allowed on the flight if you are in economy."
חסרונות: "My trip was business class from US to Dubai: The attendant woke me up for lunch time to tell me you have only one option as all other options are already taken! Wifi service was not working the whole flight duration because it was not even installed yet on the new aircraft."
יתרונות: "Professional and courteous behaviour"
יתרונות: "Pleasant n Polite crew, good service"
יתרונות: "5000 channels. Entire Alien movie series :) Also food was excellent."
יתרונות: "Business class was great! Service was great!"
יתרונות: "Smoothness of the flight."
יתרונות: "Vego food was provided Lots of meals"
חסרונות: "Some of the food wasn't as tasty but it's airplane food"
חסרונות: "The staff was extremely rude and mean. They skipped me for food and had overall poor behavior. Worst international flight I've ever been on"
יתרונות: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
חסרונות: "The food is not as good as expected I actually did not eat the food, it was just not good."
יתרונות: "The flight was so nice! I landed on time, the food was good. I loved it the fact that I could charge my phone, have a good amount of tv show and movies to choose from. Comfortable seats. Yep I would recommend and I would flight with Emirates airlines again"
יתרונות: "Just about everything"
חסרונות: "Not much"
יתרונות: "My experience at the check in kiosk was very positive. Very friendly and polite employees."
יתרונות: "All flight attendants dressed and acted in a VERY professional manner. Always polite and helpful. Lots of smiles. Loved the eye mask, ear plugs, socks and toothbrush. Food was much better than most flights on other airlines."
חסרונות: "On such a long flight I wish my seat would have gone back just a little more. Might have been easier to sleep. Would have liked to have a newer selection of movies."
חסרונות: "16 hours transit in dubia without any service."
חסרונות: "Missed flight because checked bags took to long to get back"
יתרונות: "The service was excellent good legroom for flying economy."
חסרונות: "The service in business class was extremely poor. There was 1 male flight attendant who was extremely rude and refused to help when there were problems with the entertainment center. Several of the monitors/remote controls were not working. The lay out in the business class prevents you from getting up and out to go to the restroom when the person next to you is lying down and sleeping. The seats recline in a way that are not comfortable. The feet are still downwards. Overall, this plane's business class was not worth the money. I expect much more from Emirates."
יתרונות: "Great airlines, no issues. Everything was great and outstanding."
יתרונות: "Entertainment screens good - good range of music and also internet accessible"
חסרונות: "Food not very appetising. I did not eat much of it."
יתרונות: "I liked the seat and leg space comforts even at economy class."
חסרונות: "I am being a South Indian pure vegetarian, I was not happy with the type of veg food provided. Please do consult any lndian veg. In this regard which will go long way in attracting more passengers like me."
יתרונות: "Again, the crew of Emerites Air are wonderful!"
חסרונות: "I ate a vegetarian dinner that id not agree with me, and spent the last half of the trip near the bathroom."
יתרונות: "I like the crew, service, boarding and comfort so I'm very satisfied from such services I will not fly in any other one except Emirates airline."
It was good to be back on a business trip again and the crew made me feel comfortable and at home.
יתרונות: "Cathay Pacific continues to delivery a stellar experience in first class even on shorter legs such as the soon to be discontinued New York to Vancouver flight (888/865). They even brought back Krug, which they opened on the ground no less in New York, and offer access to AA Flagship Dining at JFK which itself offers flagship dining."
יתרונות: "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
חסרונות: "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."
יתרונות: "The flight departed and arrived on time."
חסרונות: "The plane was not the same plane I booked travel on. They changed it, so if it’s the 777 then it is basically widebody short haul seating in business, with a lay flat price! The seats are old and don’t work well. This has been an issue on all the flights I’ve taken between Tokyo and HKG."
יתרונות: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
חסרונות: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
יתרונות: "Airbus 350. Very good experience"
חסרונות: "Crew was jumpy. I expect them to be a little more gentle serving food."
יתרונות: "Everything was great ❣️"
חסרונות: "✨Nothing ✨"
יתרונות: "Upgraded to premium economy."
יתרונות: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
חסרונות: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"
יתרונות: "Easy and quick boarding"
חסרונות: "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."
יתרונות: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
חסרונות: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."
חסרונות: "The flight crew was courteous and very accommodating"
יתרונות: "Good entertainment choices. Preferred check thru TSA. No one seating next to me."
חסרונות: "I don't think I will use Kayak again. You farmed out my booking to Voyama which spelled my name wrong. They refused to reissue my ticket with the correct spelling so I had to sweat out getting on board the airlines and now I have to sweat it out today because they again refused to reissue the ticket"
חסרונות: "Slow and old entertainment system. Bad seats"
יתרונות: "Attentive attendants made the process much easier/ great flight"
יתרונות: "Arrival in time"
חסרונות: "Everything was good"
חסרונות: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."
יתרונות: "I took the economy premium class. It was great. Seats very comfortable. Dinner was great."
חסרונות: "Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good."
יתרונות: "Smooth flight and service."
חסרונות: "Only one water closet was available and there were no amenities given such as socks or toothbrush as other international flights provide."
חסרונות: "No extra blanket was available."
יתרונות: "Comfortable. Good service. No wait for restroom"
יתרונות: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
חסרונות: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."
יתרונות: "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
חסרונות: "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
יתרונות: "service excellent"
חסרונות: "Treatment by EVA staff when trying to transit from Kaohsiung to Shanghai flight. Very incompetent. Take 90 minutes for them to figure out how I can make simple transit. Terrible."
חסרונות: "Terriable service"
יתרונות: "Great food, free, and also free snacks, lovely staff, extra pillows and blankets provided. Roomy, loved it, plan to use then again !"
יתרונות: "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
חסרונות: "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."
חסרונות: "1-hour delay due to inclement weather"
חסרונות: "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."
יתרונות: "Nice flight great service"
חסרונות: "I like everything"
יתרונות: "Very nice crew and stuff , clean plane, clean facilities. Everything is superb."
יתרונות: "Entertainment Nice crew from Japan"
חסרונות: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."
יתרונות: "We travel quite a bit and use different airlines. Actually we had never heard of Cathay Pacific but loved the whole experience. The aircraft was CLEAN, the people were so friendly and helpful. The seats were comfortable and the food was quite tasty. All in all we were very pleased-also it was price friendly."
חסרונות: "The seatbelt buckle is at a weird angle so ones arm is on it."
יתרונות: "Staff were always helpful and courteous. Seat in executive economy was comfortable. Food was good. Overall a pleasant experience."
חסרונות: "A bumpy ride but couldn't be helped."
יתרונות: "Staff was friendly"
חסרונות: "More water should be offered throughout the flight"
יתרונות: "Great service, very polite and concerned with the passenger's well being."
חסרונות: "Nothing needed to be changed. It was a good flight and I had a good experience."
יתרונות: "All around great value. Good food, nice staff, cabin pressure is better because the plane was newer."
יתרונות: "Comfortable economy seating, polite cabin attendants, and nice lunch!"
יתרונות: "It was disappointing . Crew was good."
חסרונות: "Entertainment system was not working. Food was below standard. Boarding was also late."
חסרונות: "We had to go through the security twice. One the bags we scanned and the other before getting into the airline. Was a waste of time."
יתרונות: "The crew did what they could to keep their moral up. Chinese airports are famous for always being late, and now I've experienced it. I don't think it was Cathay's fault. The layover arrangements in Hong Kong were handled brilliantly by the airport crew. Transportation was provided to the hotel, the hotel was the nicest I've stayed at in China and they weren't confused by everyone showing up (as often happens on layovers). The new boarding passes and cab voucher were provided cheerfully and everything was clearly explained by attentive people."
חסרונות: "There was a horrendous delay getting out of BJ. The captain was clearly distraught and very apologetic, bu what can you do when, after two 1-hr delay periods, traffic control says it may be as much as three hours more? The cabin crew were already clearly tired at the beginning of the event, and I'm sure it was all they could do to keep us all together."
יתרונות: "Good service. Flight attendants are nice, food is not bad. Seats are not bad for economy."
חסרונות: "We were 40 minutes late leaving L.A. and I missed my connecting flight in Hong Kong. Had to wait two and half hours for the next flight to Bangkok!"
A service that reflects swiss excellence, which isn't this.
יתרונות: "The crew was great"
יתרונות: "Taking off on time. Good service and helpful from all the stuff."
חסרונות: "Keep it like that"
יתרונות: "Nice and attentive crew Big a330 plane with great business class"
יתרונות: "I like that the plan wasn’t that full and the movie was great also when I flew back the food and monies was different"
חסרונות: "More snacks maybe lackerli"
יתרונות: "The transfer after the flight was very helpful."
חסרונות: "Entertainment was absent."
יתרונות: "Service was slow, but fine."
חסרונות: "* Couldn't online check-in * Seat selection was not honoured * Plane model not as advertised * No entertainment on board"
יתרונות: "Fast boarding"
חסרונות: "The food is the worst there is"
יתרונות: "They have a policy of letting kids under 5 board early which was a boon to us! The veggie pasta was really delicious."
חסרונות: "The delay to fly was the only issue"
יתרונות: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
יתרונות: "Liked nothing. Stewards were no help. Seating was extremely tight. I am disabled and use a small travel scooter. They removed the batteries even though they are not lithium or spillable. I called months in advance with all specifications and still they were clueless. We will never fly Swiss again. I am disabled and received no help. They removed the batteries of my scooter and we had to carry them on our lap. I had to tell them to put the batteries back in the scooter. They failed in every facet."
יתרונות: "TV screens and movies. Food was great."
יתרונות: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
יתרונות: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
חסרונות: "Several delays and gate changes."
חסרונות: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"
יתרונות: "Good breakfast"
חסרונות: "Bad seat, just an economy seat"
יתרונות: "I had a wonderful experience the whole way through."
חסרונות: "The TV froze and stopped working for me. Thankfully it was the last thirty minutes of my flight. Mine was the only that appeared to be broken."
חסרונות: "I booked two tickets but could not pick seats for my partner. We ended up in bad seats next to the bathroom."
יתרונות: "Short flight and they handed out chocolate"
חסרונות: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
יתרונות: "choice of movies were very bad"
יתרונות: "The new plane with private screens"
יתרונות: "The crew did all they can \The Swiss Airlines lounge was superb"
חסרונות: "The seats are not comfortable The crew insisted I can't bring on a 22" Carry-on"
חסרונות: "Space for legs seems to become smaller and smaller. In EL AL (flight back) space was wider."
יתרונות: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."
יתרונות: "Smooth flight"
חסרונות: "Ordered kosher and did not get it"
יתרונות: "The flight left on time and arrived a bit early."
חסרונות: "Everything was fine"
יתרונות: "Nice plane, organized food and boarding."
חסרונות: "Nothing really"
יתרונות: "typical Swiss quality"
חסרונות: "Delay. Missed train connection. Business class went to row 15 To then leave it empty"
חסרונות: "I ordered in advance 4 seats for my family, paid 100$ to SWISS 19/10/16.Boarding crew refused to give us the seats sold to us.The family was divided into 3 and 1.Only after my strong refusal, the seats were were granted.During the dispute about the provision of already purchased seats, SWISS crew member threatened to call the police. We entered the plane last.Our seats not were ready and we were forced to do it all alone.Rudeness and unprofessionalism of SWISS crew.The end of the vacation was spoiled. For what I paid to SWISS 100$ in advance(10 monthes)? I believe, if SWISS could not provide the paid service as expected, SWISS must return the money(100$) and apologize. Nobody apologized in Zurich, threatened to invite the police. Bad crew, bad service."
חסרונות: "No Wi-Fi on board."
יתרונות: "Food was great."
חסרונות: "No USB. Entertainment was so-so."
חסרונות: "in NY they would not give me a seat/ boarding pass for this flight - they said i had to get one only in zurich. by the time they gave me one in zurich - it was a middle seat and there were no other seats available. i was totally squished in between 2 men [ i am a female] and the seats were sooo small and there was absolutely no room. i was totally uncomfortable and had to sit like this for 4 hours... i did not like this AT ALL"
יתרונות: "Boarding and cabin crew were excellent."
חסרונות: "Seats were too tight and squeezed."
יתרונות: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
חסרונות: "It wasn't Swiss//"
חסרונות: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
יתרונות: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
חסרונות: "The boarding process was messy, couldn't tell economy from business lines, no entertainment at all."
חסרונות: "When I booked the flight I thought it was El Al so I did not order kosher food (as all El Al food is kosher). I only found out later that it was Swiss Air and I was unable to get a kosher meal."
יתרונות: "Was all great as with other legs...will fly again"
חסרונות: "Seats seemed smaller but do need more entertainment options."
חסרונות: "Same as above."
יתרונות: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
חסרונות: "In this flight nothing , one of the worst I have ever had ."
יתרונות: "Business Class price was 50% lower by buying the ticket on El Al site rather than buying direct from Swiss Airlines."
יתרונות: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
חסרונות: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
יתרונות: "EVERYTHING'S Good to come back home"
יתרונות: "The flights were Just as schedule, the arrival time was even earlier than planned. The crew is always available and tries to make the flight as comfortable as it can be. The food is brilliant in comparison to other airlines. To sum up, always a good choice. * this is my 8th flight with Swiss."
יתרונות: "crew attentive the plane is very clean"
יתרונות: "The food was very good and the crew were great."
חסרונות: "Due to security concerns and having to go through security again, the flight was delayed."
יתרונות: "The flight was on time"
חסרונות: "Seats, entertainment, crew attitude"
יתרונות: "Seat was OK"
יתרונות: "Great staff and food"
חסרונות: "Comfort was not great and no entertainment options whatsoever"
יתרונות: "Crew did their best to make us happy."
חסרונות: "I felt duped by Lufthansa by the so called business class, where my legs barely fit, there was no entertainment, and there was no real difference at all from economy except for not having a person in the middle seat. It was equivalent to economy plus at best, but charged at business rate."
יתרונות: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
חסרונות: "For business class the food could be improved."
יתרונות: "The crew was intuitive and caring. Very nice and polite"
חסרונות: "The is no good reason why we had to wait 1 hour in line for security as only two Security booth are active. I believe there is a room to increase the number of security mabhines and personal in that specific gate"
חסרונות: "Flight got cancelled."
יתרונות: "Crew was ok. Had to manage difficult passengers."
חסרונות: "No entertainment. Average food. Little space for legs."
חסרונות: "Boarding from terminal f sucks"
חסרונות: "I never made it. See reasons above. feel free to check into the letter I wrote your customer service. Terrible"
חסרונות: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
חסרונות: "There was no food included, although the flight wasn't low cost, we didn't even get drinks, not even water. We asked for a glass of water from the crew, but they were busy selling the food and forgot about us."
חסרונות: "LH flight from Seattle was late, and I barely made it to the LH connecting flight to TA. Landed in Tel Aviv, but my one bag didn't arrive with me. Looked for the Lufthansa desk, but there is no such thing. They have farmed out the task of dealing with lost luggage and masses of confused to irate people to another firm. There were approx 40 people trying to get some information from 4 ladies, one of whom was new. They were unable to deal with many reports at a time. How about take a number and we'll call you up in turn? Instead it was like a push and shove pressure cooker just to find out the status of said missing bag and make a report. I was dealt with last. At this time, I was exhausted and angry. The ladies were very good and very kind. They informed my ride of the delay, and told me that the lost bag would come on the next flight. They took me out of the area to get a drink and a bite to eat. We waited. It came. We drove to my destination a few hours away. Never have I had to deal with such a time consuming shambles to find out the bare minimum of information. I finished the trip and will never fly with Lufthansa again."
חסרונות: "No Entertainnment , no space , very small airplan"
יתרונות: "Boarding, seat and crew"
חסרונות: "Movies selection and audio offers"
חסרונות: "Took a few time to ask for my kosher food. Crew couldn't locate me on the list, than the were out of kosher food, gave me regular breakfast, which I couldn't eat more than granola. It was pre-ordered, and I called to confirm a week ahead."
יתרונות: "Please continue to use newer, updated places."
יתרונות: "The flight was punctual and smooth, maun concern!"
חסרונות: "no tv, no papers, food soso"
יתרונות: "The crew were very helpful and polite. The seats had plenty legroom. The food was excellent."
חסרונות: "We started boarding much later than originally announced. We may have arrived with little delay, however. No entertainment was available, which is not that great considering that it is a three and a half hours flight."
חסרונות: "the crew was horrible and rude"
חסרונות: "the food was not kosher chicken with milk at the first flight the past was owerfull"
יתרונות: "the crew kept their smile most of the time."
חסרונות: "bad weather caused problematic flight to the passangers and the crew."
חסרונות: "The flight didn't have any screen and The kids got bored. And made noise at the plain"
יתרונות: "all the flights were on time, the service was wonderfull"
יתרונות: "Stressed out crew. No pillows."
חסרונות: "The business class seats is exactly like the economy seats"
חסרונות: "No entertainment system at all - no movies, no music and no WIFI"
יתרונות: "The boarding was fast and efficient, and the entertainment system was modern."
חסרונות: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
חסרונות: "Needed entertainment"
יתרונות: "I felt they did everything to leave on time. Flight was smooth and felt safe. Crew was nice. Overall good experience."
חסרונות: "The one annoying thing was my laugage. It took 3 days to arrive."
יתרונות: "Great planes."
חסרונות: "Flight attendants didn't want to help me find space for my bag. There were many small pockets so I asked them to help arrange so we could fit my bags. Without even looking they said there's no room. 'I can't do that' is what I was told. So who can?? (Maybe she was a transfer from united)"
יתרונות: "I like the service and food. 45"
חסרונות: "I like food and service and they had things that make it different. 48.."
יתרונות: "all was perfect and helping"
חסרונות: "nothing all are fantastic"
חסרונות: "Overall experience - will not recommend this company and will suggest another company"
יתרונות: "We often fly on Lufthansa and highly recommend it!"
חסרונות: "There was no movie..."
חסרונות: "The same as above"
חסרונות: "its was very very bad bad bad bad its a shame for them very not good bed bed"
יתרונות: "Very nice crew"
חסרונות: "Boarding was a mess. No groups. Entertainment - app doesn't work on PC. Had to watch movie on cellular Passengers. - noisy eithout crew interference & sitting on wrong seats without any interference"
חסרונות: "No entertainment Slow boarding"
חסרונות: "the seat. not suitable for a business category"
יתרונות: "the food was good,the crew was effective"
חסרונות: "the sits can be more comfortable"
חסרונות: "The plane was extremely small and uncomfortable. There were only two lavoratories for 60+ people, the other two being reserved only for the 10+ people in first class. As a result, throughout the whole flight there was a long waiting line in the plane's aisle, causing the crew to complain angrily in German, thinking we wouldn't understand what they're saying, because they couldn't go through easily."
יתרונות: "Very nice crew"
חסרונות: "Boarding and take off was late, probably the fault of destination airport"
חסרונות: "The meal was served rather slowly. I think there ius a place for improvement there."
חסרונות: "we were with 2 kids (1 Child and 1 baby). They ground crew did not allow us to board first (like usually). We had to wait until the economy boarding, it became too crowded and was hard to reach the airplane with the kids. regards"
חסרונות: "the waiting before the boarding, the Frankfurt airport gate for telaviv is different from the other gates, no store, no drinking water except one small counter that sell water and other food in very high prices, I except to have at least free water in the gate, excepsialy when we wait their more than hour an half"
יתרונות: "Got the seat that I paid extra for ,,,"