Check my previous comments mistakenly attached to my DCA>JFK flight (yes, I’m tired)
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
Delayed flight, no explanation as to why. Took too long to Exit plane! One would have thought there would have been a rush to get us off…🤷♀️
I wish my brand new luggage was not busted. Our flight attendants was very snappy and rude as we was boarding. Our flight attendants skip us on snacks-we we’re not sleep and if you asked them to do something for you, we felt like we we’re getting on their nerves. We appreciate them showing up for work but if it wasn’t for us passenger, they would not have a job. Flight attendants please be kinder to us passengers.
The check-in in Jamaica was a disaster
Shelly gave us good service. Check in however was another story. Quite the disappointment actuslly
Extremely easy and welcoming check in process.
Would have been nice to start boarding earlier considering how many families there were and how long it takes to load young babies/kids etc onto a plane.
יתרונות: "The comfort of the seating, the flight crew, and the services Delta provides. I always have a pleasant time flying with them."
חסרונות: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."
יתרונות: "great flight, good social distance and empty seats in between"
חסרונות: "really nothing, it was as good as possible in these times"
יתרונות: "Comfort, efficiency and entertainment were great."
חסרונות: "Crew was a little sassy and sour. Maybe one gal was in a happy mood."
יתרונות: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
חסרונות: "Do not put your connecting flights one terminal miles away from the other terminal"
חסרונות: "They were great"
יתרונות: "Crew was great"
חסרונות: "Flight was delayed 2 hours. Even though I had carry on, they checked it and this made me waste my time at baggage claim rather than gate checking. Flight attendants were miserable. Power supply didn’t work at seats."
חסרונות: "The boarding process at LAX was awful. I’m sure the horrible shuttle wait and transfer from terminal to terminal is the airport’s fault, but the airline did not do anywhere near enough to inform passengers of what was in store. It was confusing and annoying."
חסרונות: "Leg room was lacking."
חסרונות: "Turbulence but no one can help that"
יתרונות: "Inflight experience was fine. TVs didn’t work but Flight attendants are friendly on Delta, cramped seating - but not unlike other airlines."
חסרונות: "Regular fare seat assignment not available prior to gate . Airport concourse F - poor - limited services. Customer Service seemed uninterested and unable to provide service both on phone and at gate. I’m a frequent United flyer & today’s Delta service experience made me more loyal to UA."
יתרונות: "Food was decent and crew were nice enough"
חסרונות: "Seat space was small and cramped. Entertainment was poor unfortunately"
חסרונות: "Noise in cabin unable to sleep"
יתרונות: "The seat back screens."
חסרונות: "Completely full flight. Rough landing."
חסרונות: "The two layovers"
יתרונות: "Glass of water and a quick flight was all I needed. Went very well."
חסרונות: "Small delay waiting for the walkway arm at the gate otherwise we’d have been early"
יתרונות: "Smooth flight in time. Didn't realize would have to go thru another TSA security check point. Otherwise smooth flight, great communication from the captain."
חסרונות: "Cramped seats and the food wasn't that great. Plus final meal was served late which lead to quick eating and feeling rushed."
יתרונות: "Jamaica security and boarding, despite a crowded airport and gate, was very quick. Appeared chaotic but was friendly and efficient. Boarding was orderly and efficient. Flight was smooth, seats luxurious (comfort+ aisle and window seats with an empty center!). Arrival into ATL half an hour early."
חסרונות: "Only one offer of beverage on 3 hr. flight. "Food" at dinner time was chips or crackers. Arriving 1/2 hour early we sat on tarmac for 50 minutes before reaching gate. 20+ minute walk to customs, 30 minute line."
יתרונות: "i liked very much the cheese and the coffee was also good."
יתרונות: "everything is fine except th nickel and dime."
חסרונות: "Why do airlines charge you an arm and a leg to fly then force to 1. Check a bag, or 2. Get a drink, or 3. Get a seat in an exit row or worst of all now 4. WIFI IS NOW A STANDARD ON PLANES BUT PASSENGERS MUST PAY?!?!"
יתרונות: "A screen with free movies is nice."
יתרונות: "Staff. Beautiful excellent"
חסרונות: "Need more food"
חסרונות: "the short connection screwed me"
יתרונות: "No puedo opinar mucho del proceso de abordaje, ya que para el procedimiento de ingreso a la terminal fue bastante tardado. Pero la atencion por parte del personal fue bastante amable, las bebidas fueron abundantes y justas."
חסרונות: "I have no complaints"
חסרונות: "Force me to take a bad seat"
יתרונות: "Flight on time"
חסרונות: "I understand gate changes happen, but I got 4 texts switching the gates back and forth. Is that necessary?"
יתרונות: "Ran smoothly, typical flight, everything was as to be expected. Everyone was polite and courteous."
חסרונות: "Tight seats, boarding process was a bit lengthy, and we hit some turbulence (obviously beyond anyone's control). The pilot and crew handled it well."
חסרונות: "The special meal I ordered was delivered to someone else. The entertainment system wasn't functioning properly and no English susbtiles we're offered for any of the movies, unlike my previous Delta flights (for some reason there were only Chinese)"
יתרונות: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
יתרונות: "Courtesy. Efficiency The flight attendant was extraordinary. Coates"
חסרונות: "The first plane was a little old. Neither reading light worked."
יתרונות: "New Boing 717 aircraft. Short flight time. I needed and got very good special assistance."
יתרונות: "Not much to like here. The new crew was pleasant"
חסרונות: "Old crew was surly. Plane had much problems and finally replaced. Left 5 hrs late. Delta claims it doesn't have to compensate for a late flight - just a cancelled one so guess which this was The baggage fees are obscene and the gouging of the customer is immoral. No wonder people hate the airlines."
יתרונות: "Friendly and cleanliness."
חסרונות: "Cold drinks were warm."
יתרונות: "One of The crew members a guy from Texas was nice"
חסרונות: "The female crew Members were taking loudly and a lot during the flight it was difficult to sleep as a result. The food was low and very very bad"
יתרונות: "Check in, gate, and plane staff all friendly and efficient. Plane clean and flight on time. Overhead space with full plane was no problem. Service inflight was quick and cheerful."
חסרונות: "Drop off in San Antonio always a mess. Traffic delays driving up to drop off. Security check 20 minute with no pre approval. Seats crowded. Snack choices predictable."
יתרונות: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
חסרונות: "It was a smooth ride and overall very enjoyable flight as the entertainment was very enjoyable and a lot to choose from"
חסרונות: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
יתרונות: "The crew was very nice as usual. A bit too many announcements that ran a bit too long. Other than that great folks."
חסרונות: "No water on the plane so no coffee and no running water in the bathrooms. They did well trying to accommodate but between that and a calibration issue in the cockpit that had us running late it was not the best delta flight I've been on."
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Narrow middle seat in Boeing 777 (10 abreast) instead of 9. Boarding one an a half hour late.
seat 3F broken in terms of recline, embarrassing for first class
The had more than one hour of delay
יתרונות: "the crew was amazing. Seats needs to be more comfortable."
חסרונות: "seat needs to be more comfortable."
חסרונות: "Me and my husband traveled with my infant son and thebstaff was very accomodating. They evn allowed us to change seats to ensure my son was not next to another person."
חסרונות: "Have the pilots come to fly the plane on time"
יתרונות: "The pilot did a great job navigating around the bad weather and the landing was amazing, I barely felt anything! Thank you to them and the flight attendants!"
יתרונות: "Lounge was nice at DFW"
חסרונות: "American Airlines alone received over $10 billion in COVID relief, yet they are steadfast on a policy that separates customers on the same reservation (basic economy). $$$ over health & safety. Other airlines are leaving the middle row empty while AA wants a second bailout from Congress. Shameful!"
יתרונות: "crew and clean plane"
יתרונות: "Great attend ants"
יתרונות: "The size of the plane."
חסרונות: "Wider seats. More entertainment options other that the Limited Live Television options."
יתרונות: "Great crew with positive attitude. Boarding was non chaotic and plane was clean and new."
חסרונות: "Food could be much better"
יתרונות: "The idea of having inflight entertainment."
חסרונות: "1. Crew moved my luggage without asking, 2. Sat in window seat and it was easily 85 degrees, 3. Seat is not made for someone 6’2”. Neck support falls at shoulders which was super uncomfortable, 4. Inflight entertainment worked for a bit then didn’t."
חסרונות: "Free real food"
יתרונות: "Captain asked passengers not making close connections to allow passengers with connections to deplane first was very helpful."
חסרונות: "Flight left late and arrived late making my connection in Philadelphia for a flight to Budapest a very close call."
יתרונות: "The flight was on time and things went smoothly for the most part!"
חסרונות: "The male flight attendant was rude and short when answering questions and providing service!"
יתרונות: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
חסרונות: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
חסרונות: "We lost the conection because pre departure there swas an issue with one of the wings of the plane and took about 30 min. Afterwards after landing the plan had to wait another 15 minutes waiting for the gate. American Airlines atributed the issue to weather conditions in Vancouver, false."
יתרונות: "Not enough leg room and children sat behind me kicking the seat the whole trip"
חסרונות: "More leg room"
יתרונות: "The inflight enternet selection was great, totally enjoyed it. Crew service was good and kept us updated as we approached Charlotte."
חסרונות: "Gate C19 was hot and didn’t have adequate seating for passengers in the area"
חסרונות: "It would have been nice to have the individual TVs on every screen given how long the flight was. At this point it seems like most international flights have them so I would have appreciated it here"
חסרונות: "miserable crew, old equipment. Cabin was very cold during flight"
חסרונות: "Every step of that has been hell-after travelling for 16 hours I’m still not in my final destination. Stuck in shirhole Chicago until tomorrow morning. Air line sucked, airports sucked, everything sucks"
חסרונות: "Awesome Customer Service"
חסרונות: "I will never fly with American again."
יתרונות: "late boarding - Chaotic at the boarding gate"
חסרונות: "BAD Public Relations: AA announced the flight was overbooked, then called up 3 young ladies. Their reaction was seen by everyone. They had just gone through the entire procedure to get to the gate and were forced to be stranded. FIRST CLASS: food service: could there be a rating less than POOR? we were given 10,000 miles (yes that bad) but just like Whose line - the points don't matter when the airlines is that bad! Crew response: We're not any worse than the other airlines - my response: WRONG! NO WIFI NO entertainment NO CHARGING AREA magazines were missing pages in both seats- requested new one never received"
חסרונות: "No reason was given for delay, I was disappointed in that I payed more to arrive 3 hrs earlier yet I came in after the otherwise available flights"
יתרונות: "The aircraft, the entertaining"
חסרונות: "Food service"
יתרונות: "Lovely Flight. Crew was excellent . Clean plane"
חסרונות: "Our flight was delayed and I missed my connecting flight, causing me to be much further delayed coming home. Spent all today miserably tired at work. I also sat in front of a very obnoxious man who was very loud and no body was telling him anything about video chatting on his speaker phone during take off."
חסרונות: "difficult connecting to wifi."
יתרונות: "But, the customer service was good."
חסרונות: "The flight was cancelled."
חסרונות: "I was traveling with the exact same size suitcase I’ve probably traveled with as a carry on for at least 50 prior flights, and the boarding agent insisted it was too large. I am a very petite woman, and so when I carry a normal size bag, it can look large by comparison to my body. Further, the flight was 1/3 empty and had plenty of overhead space even once the plane was completely boarded. I am sorely offended based on the discrimination I suggested simply because I am short of stature."
יתרונות: "The cost for the internet was great"
חסרונות: "Hmm can’t think of anything at this time"
יתרונות: "AA flight was relaxed and smooth, crew was respectful and warm can’t think"
חסרונות: "Can’t think of anything I didn’t like"
יתרונות: "Crew was friendly, seats were comfortable."
חסרונות: "Didn't receive any snacks for the flight Had to pay for any use of wifi. Entertainment used to be provided along with trip."
חסרונות: "Both of my flights, to and from Europe were delayed. Missed both connections which caused us to get to our final destination hours late. Thing is, they don't even seem to care. We will never fly BA again"
יתרונות: "On time arrival"
חסרונות: "Flight was canceled due to mechanical failure. Spent all day trying to find another flight out to remain on schedule. Awful experience."
יתרונות: "mas de media hora en la pista y 15 minutos mas para desembarcar"
חסרונות: "Stop serving early"
חסרונות: "American dropped the ball when my 77 year old Mother was not met with a wheelchair. This is inexcusable! She was in tears and no one seemed to care! They were nice enough to let her change from a window to an aisle."
יתרונות: "The smooth flight."
חסרונות: "The quality of the plane was a real shock after the excellence of the others on this holiday. It was impossible to sleep which was really needed on this particular leg of our journey. I asked if there was a spare pillow because I had a bad back and needed lumbar support. Also we paid a lot extra to book our seats and I could really not see why. I assume it was for the pleasure of sitting together!"
Very bad things so I don’t like it and when airplane arrive at EWR then stay on parking for over 30 minutes so the people got complaints so this very bad
אחלה צוות אחלה אנשים אחלה שירות מומולץ ביותר
Not sure if this is United’s fault but I was randomly picked for extra security screening and it was inconvenient and embarrassing.
חסרונות: "The service in Newark airport"
חסרונות: "Food, my kids refused to eat."
יתרונות: "the crew was great! boarding was a breeze - not a single flaw!"
חסרונות: "Honestly, one of the best flight experiences ever."
יתרונות: "Crew were really friendly and very courteous."
יתרונות: "Entertainment system"
יתרונות: "A long but uneventful flight."
חסרונות: "Nothing really. The flight was fine."
יתרונות: "The seats are very comfortable."
חסרונות: "The Newark security people were ridiculously rude. The flight was delayed due to mismanagement of the gates, and yet they yelled as us, the folks standing in line (and not making a ruckus). The flight attendants seemed bored and were inattentive."
יתרונות: "Great crew!"
חסרונות: "Everything was pleasant."
יתרונות: "The crew was amazing. The food was great. The entertainment was great."
חסרונות: "There was very little room for my legs and I couldn't rest my arm on the seat next to me since the person on my left took over. It made my flight much worse. It is difficult to fly overnight when you are so uncomfortable and the price was very high in the economy area."
חסרונות: "People that were on the plane should throw away their garbage and stop being slobs"
חסרונות: "Ground crew and in Jamaica was horrible. They asked me if I have flew United before when I asked her a question."
יתרונות: "I liked it because the flight was not overbooked and I had plenty of space."
חסרונות: "I didn’t like that I had pain and I didn’t know if the crew had any pain medication."
יתרונות: "Seats had ample room. Crew was nice. Good choice of movies."
חסרונות: "There was a problem passenger and we all had to get off with all of our carry on, and then repeat the whole boarding process. Very inconvenient."
חסרונות: "Same as for the first flight segment"
חסרונות: "Food was mediocre and in very small amounts, even the I have been seated in premium economy, there still was little space in the armrests and hardly any recline"
יתרונות: "The avod system of movies was good and the channel 9 ATC was amazing to listen to."
חסרונות: "Multiple delays because of United crazy crew scheduling and a lazy flight crew. Flight attendants didn’t even give us the meals on a 12 hour flight. Worst flight ever."
יתרונות: "Food was pretty tasty."
חסרונות: "Flight was delayed, seats are just too close for a 10 hour flight."
יתרונות: "Was flying biz class and the audio wasn’t working. The flight attendant tried her best but only was able to reboot over and over again. But she didn’t offer a voucher or anything for the lack of a sound system."
יתרונות: "kosher meals were on plane. extra legroom was comfortable. Good choice of movies"
חסרונות: "We started to board on time and after group 1 boarded, they said they pulled the crew for a different flight and we needed to wait til 1:30 AM ( 2.5 hours delay) to board. Then 30 minutes later they called us back after finding another crew. It was very chaotic and made not sense"
יתרונות: "Not a whole lot, the flight and comfort were fine. The flight attendants were great."
חסרונות: "There was NO entertainment on board unless you paid $7.99, including watching the progress of the flight from Montego Bay, Jamaica to Newark."
יתרונות: "We left on time and got in a bit early leg room was ok for me."
חסרונות: "It's a long flight."
יתרונות: "Made up all delays in the air"
יתרונות: "Comfortable seats. Great multimedia"
חסרונות: "Food was good but they served same dish for dinner and breakfast"
חסרונות: "I don’t like that you have to purchase WiFi and movies. My first flight was with JetBlue and they provide those things for free. I do not understand why United doesn’t do the same. Overall I was disappointed for the amount of money I spent on the flight and being told I’d have to purchase movies and WiFi"
יתרונות: "Entertainment was simple with ample choices"
חסרונות: "The seating space was cramped. Seats did not decline enough. Seat itself was not comfortable. Back pains after flight. I am not looking forward to the return flight"
יתרונות: "Spacy seats. Great entertainment. In time."
חסרונות: "Food could be better."
יתרונות: "New plane"
חסרונות: "Food was terrible the service wasn't great not even one the flight attendant walked by and offered bottles of water or dessert besides the 2 meals served. The restroom always were out of tissu paper and were not maintained."
יתרונות: "Complimentary drinks"
חסרונות: "Boarding was long"
יתרונות: "The crew was cool very nice and helpful"
חסרונות: "Too cramped and took forever to board"
יתרונות: "The fact that the flight was untime and the staff courtious"
יתרונות: "Flight entertainment Comfortable seats"
חסרונות: "The crew was not very nice. The electric plug didn't work"
יתרונות: "I was hesitant to travel with united but my flight was very comfortable and the 10 hour flight felt like 3. Smooth ride and landing. Thumps up to the captin I had a very good experience from the time I checked in in Ranold Regen till I arrived Tel Aviv"
חסרונות: "The food was not very good"
יתרונות: "Smooth flight. Great landing."
יתרונות: "The new business seat gives improved comfort. New airplane smell."
חסרונות: "Flight was late close to one hour because of catering. No prior notices - we were left to stand for more than an hour in front of gate. Surely and nasty elderly citizens made up the flight crew including pilots. About the same service you get from a Siberian gulag prison guard. No communications from pilots. Despite delays and turbulence we were kept in the dark."
חסרונות: "United organized boarding by zones (1, 2, 3, 4) where 1 is in the front of the aircraft (business) and 4 is at the back. While I appreciate that business travelers should have priority boarding, the order of coach is from front to back. It would be beneficial to begin coach boarding from the back to the front to reduce the traffic on the aisles."
יתרונות: "Direct flight was convenient"
חסרונות: "The crew on the outbound leg of the trip was unprofessional loud and disrupted everyone's sleep."
יתרונות: "The landing was perfect"
חסרונות: "My flight was delayed by a hour and a half. They originally advised us that the delay was due to cleaning the inside of the airplane for the next passengers then they said they were fueling the plane then finally admitted there were maintenance issues with the plane. The delay cause most people to miss there connecting flights and have to stay the night since it being late evening. Inconvenience to customer"
יתרונות: "Crow was great , was very nice flight actually !"
יתרונות: "Seating felt like cheap european carriers. Limited seat pockets as they try to improve legroom. Didnt let seats come back too far. so design of the cheap seating actually worked as i was not pinned in seat when jerk in frong of me put seat back."
חסרונות: "Aisle Narrow. People at checkin were grumpy...telling us to get back ...."
יתרונות: "In air television .. Seats were comfortable. Arrived earlier than expected"
חסרונות: "Enjoyed the entire flight."
יתרונות: "Very profesional crew with positive attitude Take off and landing within the planed time schedule"
חסרונות: "Not enough movies with Hebrew subtitles For people with hearing problems English subtitles for all movies can help"
יתרונות: "The flight arrived 20 mins early."
חסרונות: "Had to wait too long to pick up luggage at baggage claim."
יתרונות: "flight is OK + in business class"
חסרונות: "terrible delay..."
חסרונות: "Did not offer much food or entertainment options that were free. Flight was also delayed a hour and 45 mins."
יתרונות: "The flight was good the pilots made up the delayed time and the flight was fairly smooth"
חסרונות: "Paying for checked baggage It's impossible to go on vacation with only a carry on bag"