חסרונות: "No hard liquor. Only wine"
יתרונות: "Yes crew was amazing and bathrooms remained clean for entire flight"
חסרונות: "More space and larger selection of movies and shows."
יתרונות: "Crew was polite and courteous. Flight arrived on time despite late takeoff."
חסרונות: "Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have."
יתרונות: "The food"
חסרונות: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
יתרונות: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
יתרונות: "Crew, service, clean. Free wifi."
חסרונות: "Nothing . Perfect flight."
יתרונות: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
חסרונות: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
יתרונות: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
חסרונות: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
יתרונות: "Nothing to get imprese"
חסרונות: "Good attention, standard flight"
יתרונות: "Comfort Crew was nice"
חסרונות: "Food bad taste Small tv screens Bad quality"
חסרונות: "Delay, food, entertainment"
יתרונות: "Not much."
חסרונות: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
חסרונות: "Storage is too small for trolley or even a computer bagpack"
יתרונות: "Crew and boarding and price"
חסרונות: "Charging got coffee is a bit much. NO foot room"
יתרונות: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
יתרונות: "the part I liked was that the plane didn't crash."
חסרונות: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
יתרונות: "Everything!!! Marc"
יתרונות: "Staff was great!"
חסרונות: "The seats were so tight I felt claustrophobic and I'm only 5'4". The food was not very appetizing."
יתרונות: "All was cool!"
חסרונות: "All was ok, flight was a bit late, but fine"
חסרונות: "To small plan"
חסרונות: "CHECK IN TOOK VERY LONG TIME"
חסרונות: "I didn't ply . I did check in . Then they ask me to pay 70$ for my baggage because it's nut El AL it's different compani - up . In the email it's say I have 1 free baggage. I was were upset so I didn't fly . I will be were happy to get answer from kayak . Thank u BTW I fix all my ticket whit kayak . That what really neck me upset"
יתרונות: "The food was good and the crew on board was pretty good."
חסרונות: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
יתרונות: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
חסרונות: "That the passengers left such a mess and I felt sad, over all a great fought."
יתרונות: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
חסרונות: "on our way back' from Prague to TLV the ground crew decided that the "rules" for baggage has changed. they charged me for one "Trolli" suitcase because they desided that camera bag "counts" as suitcase . BAD experience. Won't fly with them again."
יתרונות: "The crew"
חסרונות: "The seats"
יתרונות: "Nice service"
חסרונות: "Dinner was a sandwich"
יתרונות: "Nothing was particularly good."
חסרונות: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
יתרונות: "Entertainment system did not work at my seats on both legs on my round flight."
יתרונות: "The flifht was not fully booked which obviously had a positive impact on crew and service"
יתרונות: "Mechanical problems, grounded in montreal for 4 hours, no food or water or air conditioner. Antique entertainment system. Sad part is I live in Montreal and I wasn't allowed to get off the plane, I had to sit on for an extra 4 hours and then fly to Toronto only to get on another flight back to Montreal, because of dumb Quebec beauracy, And pathetic élal incompetent management."
יתרונות: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
חסרונות: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
יתרונות: "I had purchased a flight ticket to leave china on the 10 January and that was clear on my ticket. Once at the areport in chengdu ( after a flight from Tel Aviv to Beijing and Beijing to chengdu) I was told that my flight to Sydney was leaving on 11 January. I had to stay in chengdu for an extra 26 hours and not 2 hours 40 as it was clearly mentioned on the ticket I have purchased. I feel I was cheated and I am not satisfied"
יתרונות: "the crew were trying to do a good job."
חסרונות: "el al changed the aircraft at the last minute. check in and boarding were very late, slow and stressfull, as they kept kicking people out of the flight beacuase the aircraft was smaller."
חסרונות: "My flight was operated by American Airlines but it wasn't clear to me on the e-ticket so I went to elal terminal. By the time elal staff realized I wasn't on that flight it was too late to get to AA so I missed my flight"
יתרונות: "Intra-european seat comfort - better than most Food"
חסרונות: "Boarding and disembarkation horrible -access on both side by bus."
חסרונות: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
חסרונות: "Food was horrible and was down to one option by the time the crew got to the back of the plane. Security for this airline is ridiculous and the staff are incredibly rude."
חסרונות: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
חסרונות: "Elal changed the airplane to a tiny plane run by some charter company. The seats were tiny. No legs pace and the next passenger had half his body on me. El-Al is complete disgrace and I hope never to fly with them again, which is a shame, since I am from Israel. In any case, I paid full price, and received something worse than I would expect from any low-cost company. El-Al should be ashamed."
חסרונות: "We got to Barcelona about an hour before the flight to Charlotte. There were 50 of us. They put us on a bus took us to the plane had us wait on the bus for an hour. Told us we couldn't get on the plane and we needed to get new tickets. It took 4 hours to get our backs and new tickets and the customer service was terrible they didn't want to help us."
יתרונות: "El Al, flight that is secured well Flight officer shared during the flight few tips about berlin."
חסרונות: "Flight was on Terminal 1, old and with mess and queues that are not organized. El Al Fly web site is horrible, can register well, lot of mistakes, at the end had to call few time. Had to add 160$! For 2 suitcases and seat arrangements (seat near my wif), so this is not low cost flight at the end. Missing water and small snacks during the flight."
חסרונות: "7 hrs delay. Endless amount of problems, lies by the crew. Malfunctioning aircraft. Horrible. Swiss should end this partnership with elal."
יתרונות: "Was a very bad and negative experience. I fly btw Israel and NYC about 5 times a year, I will not fly again with El Al because of the terrible service and lack or respect for a plane full of 200+ customers."
חסרונות: "Plane left Ben gurion 7 hours late. No apologies offered. Zero customer service. No snacks or food or even smallest attempt made to improve the experience. Pathetic and dumb way to treat paying customers."
יתרונות: "The stewardess were very sweet and tried to get it working for us"
חסרונות: "The lights above our seats and the screens did not work at all during the flight. The screens were not such a problem as the stewardess gave us ipads, but the non working lights were very frustrating."
יתרונות: "Nothing in particular"
חסרונות: "Flight was late. Old aircraft. Very little space between the seats."
יתרונות: "Great crew and comfortable seat"
יתרונות: "Staff ok"
חסרונות: "I HOUR DELAY"
חסרונות: "The landing was very bad"
חסרונות: "30 minute delay"
יתרונות: "It was on time"
חסרונות: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
יתרונות: "The colors?"
חסרונות: "easyJet used to be such a bold and new company. Now it feels like cattle herding."
חסרונות: "Standing in the cold waiting to board."
חסרונות: "Our flight was delayed an hour and a half so we missed our connection and then the EasyJet customer service did nothing to help us find another flight. Even though we booked the trip as a package, they claim they don’t service connecting flights so the financial responsibility to book a new flight would be on us. No compensation was offered even though it was the airlines fault our flight was late and made us miss a connection that we should have had plenty of time to make. Then all they wanted to do was charge us for a new flight, no other options were offered and the staff was very rude and appeared not to care about helping us. We did have to book a new flight but we did so with another airline. I don’t want EasyJet getting any more of my money and won’t book with them again."
חסרונות: "Flight delayed - departure hall like a barn - stands 30 min before boarding"
חסרונות: "Delayed, limited food menu"
יתרונות: "Kind and helpful staffs"
חסרונות: "Long walk away F building and liquid stuffs all I have to put into one bag. This treatment I didnot see any other airports."
יתרונות: "Staff handled some rowdy clients very well. Good value efficient service. Nice to see that they were tightening up on carry on bags - never enough room especially on winter ski flights."
חסרונות: "Seat legroom tight for a 6 footer - Food/Drinks service ran out of time to reach us."
יתרונות: "Their friendly service was great"
חסרונות: "leg room might push me out of their great airline"
יתרונות: "Late arrival fog in Geneva"
חסרונות: "Speedy security and short walk to the boarding g area and plane make Southampton my airport of choice"
יתרונות: "Almost everything I saw was smooth, friendly, and easy. Polite staff, pleasant plane time, etc."
חסרונות: "My Geneva to London (Stansted) flight was delayed. While there were at least two other Easy Jet planes which could have taken me to London due to no-shows, the staff told me the flight lists were lost. So I got home 4 hours late, and two Easy Jet flights landed in London with empty seats. Even if the flight is fully booked, please implement a stand-by list so passengers in this common situation can fly in the place of no shows. The poor review is because of this failure and because Easy Jet got me home 4 hours late. Otherwise pleased."
יתרונות: "The crew were pleasant & multilingual."
חסרונות: "I had to check my small cabin bag in on both legs of my journey. Also, the ground staff in Barcelona could improve their customer service."
יתרונות: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
חסרונות: "No air conditioning. Seats uncomfortable and cramped"
יתרונות: "Head Stewardarriving over 1 hr lare"
חסרונות: "The take off was delayed too much."
יתרונות: "In general i'm a big fan of Easy jet, nothing to claim in general"
חסרונות: "with the cancellation i had minimal services from airline. Very very poor hotel, transport to be organised on my own, same with food but all covert by easyjet at the end..... i was really badly impress, being a frequent traveller, about the quality of hotel, the worst since years ..."
יתרונות: "late one hour."
חסרונות: "Flight late, priority boarding complete waste of money as it was a feee for all and unorganised to board the plane. I was sitting in seat 1f and they had already sold out of the breakfast I wanted to buy? How can that be when I was the first customer to serve. Appalling service Fromm easy jet overall."
חסרונות: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
יתרונות: "The hot tea"
חסרונות: "The noisy children they were not controlled by there perants"
יתרונות: "Courtesy and helpful."
חסרונות: "Original welcome at check-in."
חסרונות: "Flight canceled on the day of. No other flights from Gatwick to Geneva that day."
יתרונות: "That we had priority boarding because 2e had a small child with us"
חסרונות: "There was a delay on both flights. I had a small child with me which was hard ."
יתרונות: "The crew in Iceland tried very hard to make the best of a bad situation that they did not create."
חסרונות: "Our Easy Jet flight from Reykjavik to Geneva was cancelled because the plane that the company sent over from Geneva was about 15 seats too small. The ground crew told us that all rows after 26 did not exist. At first, this was characterized as an overbooking, which probably made me more angry than the subsequent explanation that the plane from Geneva had maintenance problems, and that passengers from Geneva to Reykjavik had suffered the same fate. The real problem here is that Easy Jet lacks problem solvers. We watched a bag jam-up the conveyer from the check in to wherever it goes from there. Ticket agent after ticket agent tried to fix it until one got lucky. Where was the person with a toolbox who knew about these things? Likewise, with our situation, there should have been a customer service specialist who had seen this type of problem and knew just what to do. Instead, the ground crew, friendly as they were, really just made a lot of phone calls for us and tried to be empathetic. We'll be filing a claim for compensation and hopefully Easy Jet can make some improvements."
יתרונות: "Bag drop very quick. Service friendly and efficient ."
חסרונות: "A lot of speedy boarders so almost defeated the object of prebooking but still better than not having speedy boarding."
חסרונות: "1:15 delay"
חסרונות: "2 hours delayed"
יתרונות: "Missed my flight"
יתרונות: "Flight delayed due to fog which was frustrating. However the crew were very nice, the captain even came out and apologised and gave people an explanation for the delay."
חסרונות: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
יתרונות: "Easy and smooth boarding, on time"
חסרונות: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
יתרונות: "Check in counter was closed. earlier than 60 minutes before flight. I lost the flight,.There were also other 4 peopl with the same problem."
חסרונות: "Not even the handling afterwards was fokay. They üprovided no assistance in boarding the plane, like issueing a new boarding card."
יתרונות: "The flight crew was quite lovely and accommodating. Very friendly, they would make a point to speak to everyone. The actual flight was great."
חסרונות: "One of the worst check-ins I have witnessed. My name is Tania and I do travel on a weekly basis due to my job. This is the worst, rudest check in crew I have ever seen. The communication with your customers should always be pleasant and polite, not arrogant and, quite frankly, dismissive. As it happens with many flights, a lot of travelers are not familiar with the "one bag" easyjet policy. I did not have the issue as I am quite familiar and make a point to put my tiny hand bag inside my carry on. I did witness the uncourteous way the boarding crew explained or shall I say, unexplained the policy. As it was a rather full flight, most of us that boarded pat had to check in our bags as we board the flight. The boarding crew did not bother to let us know that it was a full flight and unfortunately we had to check in out bags, but rather ignored us, put the checkin tag on our bags while avoiding eye contact. I had to literally bend over to search for the boarding crew 's eyes to confirm I had to check in my luggages as she refused to even listen to my question. She rudely responded that yes, your bag in going down. Now, as I said, I am a frequent traveler, and I understand the stress of the flight running late, the ocerbookings, the cancellations and the less amiable travelers (I have seen my share or indecent people who have no decor what so ever). However, in this case your boarding crew did nothing to communicate properly to their customers, your customers! Being rude, unfriendly and unnacommodating is simply unacceptable when it comes to customer service. I normally don't write reviews, but the behavior was so outraging that I cannot be a quite passenger... not this time."
יתרונות: "on time, not overcrowded"
חסרונות: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
חסרונות: "One bathroom was broken the entire flight leaving just one open and long lines to it"
יתרונות: "The leg space was better than usual"
חסרונות: "I expect water to be provided in any flight, and it was missing"
יתרונות: "Very kind crew"
חסרונות: "No drinking water left after 3 hours flight"
חסרונות: "First 45 minute delay because the plane arrived late. Then another half hour or more delay because of passengers being rowdy. It was an endless reshuffle of luggage in the compartments."
יתרונות: "Clean plane, nice staff"
חסרונות: "Check in at Mykonos airport was beyond terrible! 3 easy jet flights taking off apparently at the same time. one to Nice, ours was to Geneva and another to London Gatwick! Incredible queues for something like 3 staff max! all 3 flights were delayed for an hour."
חסרונות: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."