Crew could be more attentive
The staff at the gate were really nice people. The boarding was fine, the seats didn’t stay reclined at all. Even when we reclined the seat it kept coming back. Highly uncomfortable. The worst part of the flight was the food! I have not had such horrible food ever on any flight. Please do something about it. Thanks
There was a lot of delay in getting a wheel chair. Single person doing for multiple people at Heathrow airport. Since you know in advance how many need wheel chair assistance, it would have been better if more wheel chairs and persons were available. Had to wait for almost an hour after landing after a 10:30 HR flight. The economy classic leg room was so bad, that it is very difficult for senior citizens to getup from seat, if the front seat passenger is reclining. The cabin crew were very very helpful in providing the special assistance. But for them the flight would have been very difficult.
Was not let to board as the site failed to notify me if a friend purchased the ticket they need to be present at check in. Now we are not able to get a refund and paid for a ticket we will never use. Ridiculous rules as I fly from London and she lives in the US. How can she be present to show her card. $480 down the drain on top of that I had to purchase a ticket at the airport since I was already there
יתרונות: "The service and patience"
חסרונות: "Everything was great"
חסרונות: "Food wasn’t great and not a lot of it. London to Orlando was good. Connection was good."
יתרונות: "Amazing crew, excellent drinks and decent food. Very comfortable seat"
חסרונות: "Everything was great"
יתרונות: "The seating in upper class is unconventional and uncomfortable."
חסרונות: "Reconfigure seating in upper class. We will no longer be customers for that reason alone.."
יתרונות: "Speedy boarding and good locker space"
חסרונות: "Lack of room in seat especially with seat in front reclined."
יתרונות: "Nice crew"
חסרונות: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."
חסרונות: "Squishy space and very late flight unfortunately"
יתרונות: "Crew was super helpful and kind. Pesto pasta was the best airplane food I’ve ever had in coach."
יתרונות: "Comfort, service food and entertainment. What more can you ask for."
חסרונות: "Nothing. ]"
יתרונות: "Movies. Meals. Wine. Freq"
יתרונות: "We liked everything about our Virgin Atlantic flight. They could not have been more helpful from the time we got our Boarding passes in London until we got off the plane in Washington DC."
חסרונות: "There was nothing to dislike on this part of our trip with Virgin Atlantic."
יתרונות: "Entertainment Meal service and quality"
יתרונות: "Fast boarding and nice staff. Food selection was ok"
חסרונות: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
חסרונות: "Older media entertainment screen with hard to use touch interface."
יתרונות: "Free drinks! Lots of food and good entertainment. Glad to have a free blanket and headphones as well."
חסרונות: "Economy seating wasn’t that comfortable"
יתרונות: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
חסרונות: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."
יתרונות: "Quantity of food was less for the dinner time..but overall experience was good.."
יתרונות: "Efficient service"
חסרונות: "Entertainment screens were of poor quality"
יתרונות: "Not having to pay for a checked bag. The check-in process was very easy The bag drop-off line was pretty speedy."
חסרונות: "The airline stewardesses moved very noisy passengers next to me and talked to them the whole flight."
יתרונות: "Neat plane, good food and service"
חסרונות: "The entertainment screen was very dark. To bad since there was an ample selection of movies."
יתרונות: "Getting to Barbados from Manchester airport is convenient"
חסרונות: "The light weight on a long haul flight do not work anything over four hours you need some form of comfortability and virgin got it wrong with the seats .. yes I know the industry is all about making and saving money but you also need to Remember that most of this flight you will be sat down for"
יתרונות: "On time, comfortable (for Economy), friendly crew. Nine hour flight didn't feel that long."
חסרונות: "Entertainment system in our seats seemed pretty beat up. On one there was no sound, on the other not all the buttons on the control would respond when you pressed them."
יתרונות: "Just the food and boarding was fine."
חסרונות: "Everything else was bad. I think crew were a little rude!"
חסרונות: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
יתרונות: "nice new seats"
חסרונות: "The entre food top was torn, apparently opened before I got it, also there was no salad dressing. ATTN RICHARD BRANSON: Are you concerned for our environment? The head stewardess would not refill my sports water bottle after I asked her nicely, instead she poured water into a cup which she threw away, wasting plastic unnecessarily. I told her I did not like wasting plastic and she appeared to not enjoy what I had to say. This was the same lady who handed me my dinner. Rest of crew was great."
יתרונות: "Having a not full flight and room to spread out. The Dreamliner is awesome. On time departure."
חסרונות: "The wifi did not work at all, and I think I was charged 3 times Landed 30 mins early and then waited an hour for the gate, I get that things happen but we have been on the plane for 11.5 hrs. Figure it out!"
יתרונות: "Staff excellent , as always."
חסרונות: "It was impossible to sleep as the plane seemed extremely cold and was very noisy."
יתרונות: "The crew where very attentive and helpful."
חסרונות: "The ticket agent was anal about 1-2 kgs for our checked luggage and even weighed our carry on luggage...which no agent had done on our entire trip from atlanta to melb. Seemed pointless and a hassle for 1-2 kgs."
חסרונות: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."
יתרונות: "Was a comfy flight thanks to not having anyone sitting next to me. If someone wouldve been next to me it wouldnt have been as nice because the seats are too bunched for international travel."
חסרונות: "My seat wouldnt recline properly. There were limited food options for non pork eaters. No outlets for power. How can you operate an international flight with nothing provided for those who need to charge their devices after some time. Not a smart design move."
חסרונות: "Never seen an international flight charges checked in luggage $130 US dollars a piece"
יתרונות: "The food and service was excellent. Love it!"
חסרונות: "The cabin was extremely dirty, the food was awful."
יתרונות: "Service, food, etched all fine"
חסרונות: "Fees to assign seats in advance are very high. Sat on the Tarmac a while before takeoff and after landing."
יתרונות: "Flight staff exceptionally friendly and helpful"
חסרונות: "More leg room always appreciated"
יתרונות: "Very good service, plenty of food, food was pretty good, entertainment system was great and the seats in economy with very comfortable."
יתרונות: "We were late arriving at the airport and the checkin desk people were SO nice putting us through. Otherwise we never would have made it on the flight. Also the extra legroom seats were well worth it!"
יתרונות: "No queues on check in, security nor on arrival. New plane, touch screens, usual abundance of films and food. More drink rounds than last trip. Wifi if you want it."
חסרונות: "cabin crew very perfunctory. No apology for screen needing resets ( sorry about that would do). Ok but no smiles or personal interaction"
יתרונות: "Entertainment and crew attitudes both excellent"
חסרונות: "On board seating. Getting far too cramped for long=haul flights"
יתרונות: "Everything on-board was awesome...Great job guys!!!"
יתרונות: "The crew."
חסרונות: "No wifi was absolutely aggravating. Seat space was bad as well - very little leg room."
יתרונות: "The crew was very good with the passengers and attentive"
חסרונות: "The leg space is very tight, it was very hard to sit specially for longer flights it's not that comfortable"
יתרונות: "The meals were very small and not very tasty. Economy appears to have lost staff as it takes the entire flight to get a drink and dinner, the feeling you get is that you should just get on board and then sit quietly for 7 hours and not ask for anything. The entertainment does not have a very large selection and if you fly regularly does not seem to update very often."
חסרונות: "It was late leaving."
Lots of delays. Armrests are not big enough for two people.
יתרונות: "Comfort plus is a nice upgrade"
חסרונות: "Having a clear gate to take advantage of being early."
יתרונות: "Crew was nice and friendly"
חסרונות: "The economy seats in an A321 are uncomfortable and there is very limited legroom."
חסרונות: "I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure."
חסרונות: "we boarded on time and were on tarmac for over an hour and a half with no explanation, no beverages."
יתרונות: "Crew ok ... not engaging"
חסרונות: "The DCA airport was having some problem. 1.5 hours late. Not very good."
יתרונות: "Reliable Airline - on time - kept up to date on flight timing - Great crews."
חסרונות: "Good stuff."
יתרונות: "No delays. Easy boarding."
יתרונות: "Internet access. Waiting area at JFK with charging stations for every seat and a tablet to order food & drink."
חסרונות: "Flight was delayed by an hour. No explanation given"
חסרונות: "It took longer to get from nyc to dc that it did Venice to NYC. Horrible....got home at 2am"
יתרונות: "On time boarding. Good entertainment options, friendly staff"
חסרונות: "Seats could’ve been assigned ahead of time"
יתרונות: "Crew was good"
חסרונות: "No idea why there was over a two hour delay."
יתרונות: "We were able to fly standby on our original 2:30p flight but had to return to DCA for checked baggages later that day"
חסרונות: "Connecting flight from JFK to DCA was moved from approx 2:30p to nearly 8p, making our layover 7+ hours, as opposed to 1-2 hours. No reason for this change was provided. Delta crew member in JFK was rude and unhelpful. The second agent (who ultimately booked our standby tickets for our original connecting flight) was more pleasant."
יתרונות: "The crew onboard was very good."
חסרונות: "My 4 year old daughter and I were not seated together and I was told that a 4year old could not sit alone yet Delta refused to move anyone. Instead I had to get on board and beg someone to please wait h seats with us."
יתרונות: "The service, free entertainment."
יתרונות: "Early boarding for Seniors"
חסרונות: "Limited food"
יתרונות: "The efficiency of having my boarding pass on my phone (Apple Wallet). The Kayak and Delta apps streamlined perfectly and I was able to check in and pay for luggage through Kayak! I just need to do better at checking my phone due to both apps sending me updates about flight delays and luggage locations"
חסרונות: "Lack of space from being confined to the middle seat but the passengers next to me were nice and the plane ride was over before I realized it."
חסרונות: "There was no rhyme nor reason for who boarded first"
יתרונות: "Great crew"
חסרונות: "AC was not working properly and it was very hot and miserable trip"
יתרונות: "Great service by gate operators."
חסרונות: "TSA process"
חסרונות: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
יתרונות: "Arrived safely"
חסרונות: "Crew arrived late from Buffalo (?!?!) so our 7:59 flight didn’t start boarding until very close to that time. That delay, as Delta well knows, dominoed into LGA’s ATC issues and resulted in an arrival at DCA well after our scheduled arrival."
יתרונות: "Thanks to Angel in the ATL airport who helped ensure I had a more comfortable flight. He was very kind and I appreciated his help."
יתרונות: "The seats."
חסרונות: "In typical Delta fashion they boarded, deplane, board it again and then beat the plane. Blamed it on weather even though a full maintenance crew was beneath the plane in the entire time and, for the coup de gras moved a new flight an hour later 30 gate down. Classic Delta hopefully they'll be out of business in a year"
חסרונות: "Disgusting smell to urine and else. It was a two-hour bad experience"
יתרונות: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "The movie availability was very much appreciated."
חסרונות: "Although my TSA Pre check number was on my flight coming into Atlanta, it wss not on my fight leaving Atlanta. That caused me to arrive at my gate 5 mins before boarding time and prevented me from having time to eat breakfast before my flight."
יתרונות: "Service of all the flight staff, smooth flight, and early arrival. Staff was very courteous and helpful"
חסרונות: "Nothing really. It was an uneventful flight with good service"
חסרונות: "The plane was late to JFK and then we had to wait for them to deboard and prepare for us to get one. Now we are in DCA and we can’t even get to our gate for another 10 mins"
חסרונות: "Landing was frightening."
יתרונות: "Allowed Pre boarding of infant (which American no longer does), complimentary food, entertainment on domestic flight, and friendly staff. Delta is upping the game!"
חסרונות: "Flight was late by almost 2 hours!!!"
חסרונות: "no access to sky club"
יתרונות: "Good food and entertainment choices on board. Little to no feedback from captain regarding inflight turbulence."
חסרונות: "Getting through security at the LAX Delta Terminal 2 was chaotic and the slowest I have ever encountered. There were two lines which moved at very different speeds. My husband got through his line 15min before I was finished in the other line. One line required iPads to be other, the other didn't. Something was seriously wrong with how things were being handled. Bathrooms onboard were a pigstie."
יתרונות: "left on time - landed early. Gate checked my luggage for me."
יתרונות: "Friendly crew"
חסרונות: "The cost of the ticket"
חסרונות: "Flight delayed due to weather and mechanical.. nightmare! Still not sure when I'll get to DCA . I was suppose to get in at 9:30 pm. Flight from atlanta won't leave until 10:20 pm."
יתרונות: "The flight attendant. Lovely and professional."
חסרונות: "Employees at the Atlanta airport have a SERIOUS chip on their shoulders. Just when you thought seats couldn't get any smaller or closer together. Paid for priority boarding but the boarding pass still said zone 3. Employees could care less."
חסרונות: "Cancelled my flight then re-booked me for the next day; was able to then find a flight same day but 7 hours later. That then was delayed another 4 hours and I had to buy a rental car to drive home instead. Thus far they have been unresponsive in getting me a refund for my travel. Don't fly Delta."
יתרונות: "I was delayed coming from an international flight and was so thankful for the help from delta at the counter and at the gate. I did lose my bag but that was my fault in the confusion of jfk. I got my bag in 2 days."
חסרונות: "When i got my bag back the handle wouldn't go down fully. Baggage handlers must've mishandled it and bent something."
יתרונות: "On time...great service!"
חסרונות: "Seats were a bit narrow."
יתרונות: "delayed. equipment failure."
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "On time"
חסרונות: "Very poor job . I had bad experiences."
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
חסרונות: "little delay in departure"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "crew and service are great."
חסרונות: "the last leg, Istanbul to DC was completely full. i was seating at the back (33K). after the meal, i wanted to recline and the man behind me started yelling as he has water on his table. i apologized and asked if i can recline the seat and he yelled again and said i cannot recline my seat. i talked to the flight attendant and she wanted to move me to a middle seat. i declined and eventually the man said i can recline my seat. but i mean, seriously, i got yelled at for trying to recline my seat and got no apologies from anyone."
יתרונות: "Food and crew amazing..I guess Turkish airline going to be best"
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
חסרונות: "customer service needs upgrading"
יתרונות: "As always Turkish Airlines has exceptional service"
יתרונות: "І was a passenger with your wonderful Airlines from IST to IAD last week Nov 3rd 2017 and because of misunderstanding and conflict with captain my flight was canceled by him. І don’t remember his name correctly but it was five letters and both vowels (2,4) were “E”. Could you please to let him know that І would like to apologize for my behavior and assure him that it was nothing against him but more about hormonal issues which І believe every woman has more or less during the pregnancy. It is a really big issue for me and my body now. Once again, І do apologize for my actions and that conflict. І didn’t mean it."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
יתרונות: "Friendliness of crew."
חסרונות: "Very bad seats."
יתרונות: "Will never use kayak again"
חסרונות: "See volume issue from earlier."
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "The crew was kind and the food was good, the birding process was quick and easy."
חסרונות: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "Food, entertainment, crew were all great"
חסרונות: "Very cold in cabin"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
חסרונות: "I was disappointed that the airline proactively cancelled the flight I booked and then refused to rebook me onto another airline and failed to offer me a return home within 24 hours of the flight I'd originally booked. Then, when trying to resolve the situation, the airline repeatedly gave me the runaround, directing me to talk to various people in person, and on the phone, before finally making clear that they wouldn't rebook me. Why waste my time and give me false hope if they weren't going to do it?"
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Friendly Cabin crew Entertainment was above average."
חסרונות: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
חסרונות: "Turkish airlines do not care at all about passengers from other countries (other that western Europe and USA) - my flight was cancelled but the airline reps did not bother to tell 150 plus passengers until the end... passengers got angry and one rep took us to the hotel desk, confusing with boarding passes and passport control on the way - forcing us to waster 3-4 hours; we were provided hotel accomodation at midnight (flight was supposed to take off at 9 pm - maybe they were avoiding to spend on out meals???"
יתרונות: "Even in economy, TK serves two full meals, with beer/wine as beverage options. They also give an overnight bag with slippers and other helpful goodies"
חסרונות: "The level of service by the cabin crew was really disappointing. One of the flight attendants asked me to switch seats with the woman seated next to me (although I had pre-selected my seat). I obliged, although I think that the cabin crew and/or gate agents should have given more thought to giving her a better seat assignment, like a bulkhead seat. This woman was uncommonly large with mobility problems, so it was difficult for me to get up when I wanted to. The entertainment system malfunctioned about an hour into the flight, and I had to flag down a cabin crew member on 3 separate occasions to ask them to look into it. No one ever bothered to follow up or attempt to resolve the problem. To make matters worse, the entertainment system is connected to the entire electrical system, so I couldn't use the "call cabin crew" button, or the overhead light - meaning I was stuck in the dark for HOURS. Only after I demanded to be given another seat did anyone do anything, and with zero apologies."
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "everything was good and don rhith"
Overall a pleasant flight.
יתרונות: "Crew is excellent, polite and personal!"
חסרונות: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
יתרונות: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
חסרונות: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
יתרונות: "Professional crew. Good simple check in."
יתרונות: "The crew."
חסרונות: "The time between flights."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "The crews were pretty great!"
חסרונות: "The regulating of the temperature."
יתרונות: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
יתרונות: "Food was great, enjoyed watching videos, staff very profession and friendly."
חסרונות: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
יתרונות: "The crew is really welcoming"
חסרונות: "The seats are too narrow and a bit too hard"
חסרונות: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
חסרונות: "The plane was very hot"
יתרונות: "Overall KLM experience is good"
חסרונות: "Food quality was mediocre for a business class flight."
חסרונות: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."
חסרונות: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
יתרונות: "The crew was amazing and the food was great."
חסרונות: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
יתרונות: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
חסרונות: "No downsides at all"
יתרונות: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
חסרונות: "Transfer point needs upgrade."
יתרונות: "Good food, friendly service"
חסרונות: "More trash pickup; only one round of beverage service"
יתרונות: "Economy comfort was very nice, food decent, plenty of toilets to avoid overcrowding, and good entertainment selection."
יתרונות: "Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Very pleasant, professional crew"
חסרונות: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"
יתרונות: "Crew was very friendly. Nice that wine was served without charge."
חסרונות: "Announcements from the cockpit were hard to hear. Food has been better in past."
חסרונות: "Nothing special"
יתרונות: "The flight was perfect! Great food,movies and I even got to sleep !"
חסרונות: "All was well!"
יתרונות: "Everything was clean and well organized."
חסרונות: "The flight was delayed 1 1/2 hours."
יתרונות: "Food and staff behaviour"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
חסרונות: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
חסרונות: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "In flight food was enjoyable"
יתרונות: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."
יתרונות: "quick and relaxed"
יתרונות: "Catering is ok"
חסרונות: "Seats comfort really old school"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "Crew service"
חסרונות: "Flight delayed."
יתרונות: "The constant supply of food that was offered to you. The crew was nice and always helpful."
חסרונות: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
חסרונות: "The fact that there are different airline carriers for one flight is hard. In my second flight they made me check a bag which was considered a carry on during my first flight"
יתרונות: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
חסרונות: "See above"
יתרונות: "Quick (relatively) flight."
חסרונות: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
יתרונות: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
יתרונות: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
חסרונות: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
יתרונות: "We love the flight all the way"
חסרונות: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
יתרונות: "Boarding was smooth and hassle free, crew were friendly and helpful, food and drinks were very good, entertainment system is awesome and up to date with latest contents, good flight overall"
חסרונות: "Cabin noise and air conditioning too cold, didn't sleep well"
חסרונות: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
יתרונות: "Easy boarding, entertainment"
חסרונות: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
חסרונות: "Short and sweet"
חסרונות: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
יתרונות: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
חסרונות: "For me this part is not applicable"
חסרונות: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
חסרונות: "Entertainment worked sporadically"
חסרונות: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
יתרונות: "crew was great, seats were comfortable"
חסרונות: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
יתרונות: "Food and drinks very good"
חסרונות: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
יתרונות: "Plane was new, and seatback screen responsive and functional."
חסרונות: "Economy seats not very comfortable, very tightly packed together"
יתרונות: "Crew was very nice and the food was excellent"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "Missed the flight due to late landing from earlier connection"
חסרונות: "they lost our luggage very inconvenient"
חסרונות: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
יתרונות: "Timely and smooth teansit."
חסרונות: "Food has a way to go to be appetising."
יתרונות: "It was a nice plane and boarding was well organized."
חסרונות: "I was assigned a middle seat, if not for that I would have given a higher rating."
יתרונות: "Food and wine was very good. Music selection was excellent."
חסרונות: "Not enough leg room."
חסרונות: "Told us to get in line for boarding and review our tickets and then made us stand there for 75 minutes before boarding."
חסרונות: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
יתרונות: "Quiet! No noise-canceling earphones needed. Delicious food."
חסרונות: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
יתרונות: "Crew was very nice and the plane was clean and comfortable"
חסרונות: "Worse food I ever had on a flight ( a small bowl of lentils and some bread) Movie selection was poor, although not a big deal"
יתרונות: "The stewardesses were extremely kind and helpful to me as I was travelling alone with my toddler. I really appreciated their help and kindness."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "The quality of service from the staff and their courtesy. A great asset of the airline."
חסרונות: "My luggage was left behind - this despite my being lifetme platinum."
יתרונות: "Courteous crew"
יתרונות: "Punctual, great food in Premium Economy, friendly crew."
חסרונות: "Took over 75 minutes (after arrival) for baggage to arrive on the carousel. Boarding area did not have well-defined lanes for different groups."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "The seats are spacious. They give you great amenities such as a toothbrush, etc. The crew was very nice. The food was also superb for airplane food."
חסרונות: "The check in process was terrible at SFO. We all felt like cattle being herded on. It was such a mess. The seats are surprisingly uncomfortable in premium economy. The headrest is not conducive to sleeping."
יתרונות: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
חסרונות: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
יתרונות: "We were on a 9 hour flight which is pretty exhausting on its own. However, Air France provided you with a pillow and blanket, as well as headphones, so that you can make the best of the long trip."
חסרונות: "The chairs, for whatever reason, after just not that comfortable. Too squishy and they make noise when you adjust your position. I fidget a lot on flights so I felt like I was making a lot of noise. Also the plane didn't have cold air, do you get toasty pretty quick."
יתרונות: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
יתרונות: "All crew I interacted with was great, friendly, and helpful."
חסרונות: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
חסרונות: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
יתרונות: "The service and food were excellent plane was clean."
חסרונות: "No entertainment system"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "The food is awful The entertainment, i.e. movie selection, is not very good and doesn't change very much. The seats are not comfortable and my chair did not recline."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "I like that they still feed you and provide alcohol for free, even on a 40 min flight (unlike BA)."
חסרונות: "At one point during the flight I took a video out of my window with my camera, a member of the cabin crew barked at me in French. In bewilderment I asked her in English to repeat herself and she sarcastically repeated what she had said, in French, I asked for her to speak in English (which she had done to me previously on this Paris to London flight) yet again she scolded me in French. I was left absolutely none the wiser and it left a bad taste in my mouth."
יתרונות: "Excellent choice of movies. Great service. Friendly crew."
חסרונות: "I requested a lacto-ovo vegetarian meal, which I received. However, it appears the meal was also vegan. Normally, that would be okay except one of the two standard meal choices was also vegetarian and seemed much better. Since I had selected lacto-ovo vegetarian, it seems I was not allowed to select the standard vegetarian option. Hard not to have cheese on an Air France flight - just saying :-)"
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "The flight went smoothly from boarding to landing. The crew was helpful, kind, & courteous. I would definitely fly Air France again. Online check-in was also easy to follow and complete."
יתרונות: "I liked their seats, I had enough space to get comfortable flying internationally for 14 hours."
חסרונות: "Just wish they served water a couple times more, because when you're in the plane for the whole day, 2-3 little cups isn't enough."