Overbooked flight of airBaltic, tow hours of delay
A heads up on filling in an e-ticket prior to flight departure would have been helpful.
being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM
יתרונות: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
יתרונות: "Overall a nice and good flight"
חסרונות: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
יתרונות: "Klm's consistantly high standards in everything they do."
יתרונות: "The crew."
חסרונות: "The time between flights."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
חסרונות: "Flight got cancelled"
יתרונות: "The aircraft"
חסרונות: "No overbooking next time!"
חסרונות: "Fix the damn KIOSKS at Vienna!"
יתרונות: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
יתרונות: "Entertainment was amazing"
חסרונות: "Seats a bit hard"
יתרונות: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
חסרונות: "If I knew how to recline my seat earlier. I did try several times"
יתרונות: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
יתרונות: "On time and friendly crew"
חסרונות: "Boarding needs improvement"
יתרונות: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
חסרונות: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
חסרונות: "No reading light in my seat..."
חסרונות: "I booked tickets via Delta, operated by KLM. They lost both of my check in bags in September, and it happened again today for the same scheduled flights. Had 4 hours of layover and KLM still wasn’t able to manage it."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Not enough leg room"
יתרונות: "The crew was really friendly."
חסרונות: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Shirt flight but well catered, boarding was efficient and quick."
חסרונות: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
יתרונות: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
חסרונות: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
יתרונות: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
חסרונות: "Flight departing late."
יתרונות: "I got some rest"
חסרונות: "unable to charge my phone or watch movies"
חסרונות: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
יתרונות: "I personally do not appreciate the food on this leg of the journey Food Ams to Dxb is GOOD!!"
חסרונות: "The snack & “ solid eggs” in breakfast. Fresh fruit was good."
יתרונות: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
חסרונות: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
חסרונות: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
יתרונות: "Cabin crew very pleasant"
חסרונות: "Lost our bags, little sympathy from staff"
חסרונות: "OLD plane without comfort or entertainment"
יתרונות: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
יתרונות: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
חסרונות: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
יתרונות: "Seat space was good for a short flight, inclusive of free snack and drink."
חסרונות: "Too much overoverhead luggage."
חסרונות: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
יתרונות: "captain was great."
יתרונות: "Special treat for King's Day Friendly crew"
חסרונות: "15 min late boarding 30 min delay leaving the gate Very little leg room"
יתרונות: "We really liked the KLM people, from the check in crew to the flight attendants."
יתרונות: "that I succeeded to get home"
חסרונות: "air conditioning in the plane"
יתרונות: "Late flight 1 hour"
חסרונות: "Be ontime"
יתרונות: "The crew was amazing. They answered to my requests politely and helpfully"
חסרונות: "Some of the plates/tables are not rigid/straight horizontal. Should be checked and readjusted"
יתרונות: "Brought me home in an hour"
חסרונות: "Delay again"
יתרונות: "The seating availability at the check in time"
חסרונות: "The TVs never worked"
יתרונות: "Even if it’s August, there was no delay."
חסרונות: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
יתרונות: "Staff, seat."
חסרונות: "Delayed again: 40 mins"
חסרונות: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
יתרונות: "Leg room, online check in, being on time. Overall ok."
חסרונות: "Old plane, dry food, not too friendly staff and. Not the best value for money"
יתרונות: "Flawless process! Great customer service!"
חסרונות: "Arrival of baggage on the carousel."
חסרונות: "The departure could have been on time"
חסרונות: "Boarding via bus."
יתרונות: "Nice crew , nice meal"
חסרונות: "comfort of seat , boarding time"
יתרונות: "On time. Clean ."
חסרונות: "less lights while fly"
חסרונות: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
חסרונות: "The entertainment"
יתרונות: "Customer service was good"
חסרונות: "Both flights were delayed and the airline lost my luggage"
יתרונות: "as if we were at the beginning of aviation"
חסרונות: "Everything was perfect!"
יתרונות: "The whole process was very enjoyable in the flight was really nice I loved it"
חסרונות: "I am not used to going through Baggage Claim and then checking in again at airports but after I figured it out it was ok"
יתרונות: "Boarding too early and then sitting on the plane."
יתרונות: "For the first time, in many years, cabin crew apologized for delay"
חסרונות: "Flight delayed, cofee= prepare yourself a nescoffee (even at business class"
יתרונות: "Every thing good,"
חסרונות: "I'am tall man so the seats not enough for me"
חסרונות: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
יתרונות: "Boarding was good, flight and landing"
חסרונות: "Had to go through security check in Istanbul"
יתרונות: "Everything was very quick and well organized."
חסרונות: "They last my brand new stroller even though it was gate checked with a bag and tags. I was told they have no information and can’t help me."
יתרונות: "Check in , flight info at airport great !"
חסרונות: "No choice for food."
יתרונות: "Received a banana with my meal"
חסרונות: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
חסרונות: "They only serve pork meat that was not good"
יתרונות: "Boardibg was on time and the stuff was very nice"
חסרונות: "I didn like the food."
יתרונות: "FOOD and the crew"
חסרונות: "everything else: the plane was old and unaccommodating for a 9 hr flight, entertainment was terrible -small and damaged screen- no wi-fi, no electronics charging capabilities. I felt like in a prison"
יתרונות: "From the counter to boarding the plane the staff for Tarom were amazing and very polite. Everyone was extremely helpful and accommodating."
חסרונות: "The boarding was a bit late and not organized efficiently. Very limited entertainment available."
יתרונות: "The sandwich was very convenient, even though the flight was very short"
חסרונות: "The OTP airport is not very organized, difficult for a new guy to get to the gate. Nothing to do wirh the flight but i needed to mention this for other people new to the airport"
חסרונות: "Hi, We've booked the flight using Kayak, with VAYAMA agency. It was clearly stated in the e-ticket that we were allowed a baggage of 23KG piece for our infant baby. (it was a lap-ticket, no seat) When we arrived at the check-in counter, they said that because it was a lap ticket, we are allowed only a baggage of 10KG piece. We were delayed at the checkin counter with a baby in our hands, and humiliated (as people in the line behind us started to get nervous). I'm definitely gonna write a mail to VAYAMA agency. And I'm extremely disappointed. At the end, after maybe 20 minutes (which seems like forever) they let us check in the baggage we had."
יתרונות: "On time,very frindly attendants q"
יתרונות: "well organized; nice service attendance, friendly and efficient staff."
יתרונות: "It was a pleasure to fly with them. I wish they flew in the continental US too."
יתרונות: "On time, direct flight, friendly crew"
יתרונות: "Staff were cordial and efficient. Boarding was efficient and smooth."
חסרונות: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
יתרונות: "Flawless in spite of weather related delayed take off."
יתרונות: "excellent flight attendants. Fast flight to make up for delay."
חסרונות: "Smaller seats than other airlines. Plane was dirty. Landing was rough and downright scary. delayed flight"
יתרונות: "The flight was on time and got us where we needed to go."
חסרונות: "My husband's seat had little cushioning, so that was uncomfortable. The food was so-so, but at least we were given some. I don't know about entertainment as we didn't use any. I also don't think you give boarding and flight instructions in English as well as the native language, but not being able to understand the instructions has been an issue on many planes we have taken recently."
יתרונות: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
חסרונות: "Boarding often takes a long time, and/or flight is delayed."
יתרונות: "Good cabin service, with a smile, and complimentary food was served on a relatively short flight"
חסרונות: "No problems."
יתרונות: "The sandwich was yummy."
חסרונות: "Everything was fine"
The flights are all packed full and the overhead bins are full of things like purses, stuffed animals, and other lightweight bags instead of putting them under the seat. This makes it hard to get actual suitcases up there. The new hook thing for setting your viewing device on is a nice touch though.
I never took this fly, I make a new reservation direct whith Spirit, I try to cancelled it
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
I had a malfunctioning chair that kept automatically going from recline to fully erect and the footrest next quite functioned properly.
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
יתרונות: "crew was nice and friendly and the plane landed earlier than estimated."
חסרונות: "Middle seat was occupied on my flight."
חסרונות: "The experience was excellent."
יתרונות: "Boarding very well done."
חסרונות: "One of the crew was unhappy."
יתרונות: "Clean plane, fast boarding process."
חסרונות: "No power to charge a device. This really is unacceptable in today’s world."
יתרונות: "Missed the flight due to delays so I am stuck in MIA until tomorrow evening"
חסרונות: "Have flights be on time"
יתרונות: "Efficient crew. Boarded the plane on time. Got to destination on time."
יתרונות: "Crew was great. Flight delayed due to lavatory door not closing. Then+0, 20 minutes of papaerwork. Followed by no one able to operate bridge when landed for 20 minutes."
יתרונות: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."
יתרונות: "crew was nice"
חסרונות: "very very old plane"
יתרונות: "Second flight had more comfortable seating in comparison to our first flight."
יתרונות: "A comedy of errors that really wasn't funny. My poor elderly parents are exhausted by what should have been an easy non-stop flight in good weather."
חסרונות: "The service and equipment problems."
יתרונות: "The cabin attendants were mostly cheerful"
חסרונות: "Flight delay at every single step of the way Crew was great though"
יתרונות: "The 777-200 airplane was nice and comfortable"
חסרונות: "When we deplane the aircraft was a surprise having no shoulder just staircase"
יתרונות: "The staff was great, they were on point tending to the needs of all passangers. Good leg room"
חסרונות: "The plane was old, it did not offer the amenities of newer planes. The jacks to plug the earphones weren't working"
יתרונות: "No problems. Everything was smooth"
חסרונות: "Took 35 min to move from the gate with everyone buckled in."
חסרונות: "Almost everything!"
יתרונות: "Totally fine"
חסרונות: "It was fine"
יתרונות: "The dinner was decent"
חסרונות: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
חסרונות: "I paid extra for a better seat and it actually had less leg room than my standard seat on my Delta flight."
חסרונות: "At least one of the entertainment systems wasn't working right. Otherwise everything was okay."
יתרונות: "Everything else was Fine on the flight..."
חסרונות: "...But having HBO NC-17 available on a public flight is uncalled for. Even though screens employ technology limit viewing from the side, the seats behind can see everything. We were thankful none of our kids were on this flight. Gratuitous sex scenes in abundance. No thanks American."
יתרונות: "American airlines managed to get me to my destination."
חסרונות: "It was an awful ride. The food was horrendous. The plane was ancient. No outlets, no personal TVs. The plane looks like it was from the 1990s."
חסרונות: "Had almost a 4 hour delay !!!!!"
חסרונות: "Flight delayed but the airline "autorouted" off my flight without informing me. I ran across the airport in Charlotte with my 2 small kids to find my original flight still there and I was kicked off of it. Irate and beyond bothered I got nothing but I'm sorry and you can get another flight in over an hour. So my small children and I will not arrive beyond dinner and bedtime. Unacceptable."
יתרונות: "The row I was in was spacious, I'm glad that I paid extra to move closer to front of plane and then paid extra to get an earlier boarding. I would recommend seat 13C for these types of flights. Legroom was good and I was comfortable."
חסרונות: "The entertainment program was a bit glitchy towards the end of my flight, but I slept inside. Maybe check all screens and such because it wasn't really registering when I would push the buttons."
יתרונות: "Although the crew encountered a maintenance issue with the aircraft, another aircraft was provided and we were able to take off within an hour. So glad it wasn't cancelled!"
חסרונות: "Could not bring a guest into the Admirals Club during the flight delay, although I was allowed to do so on the same outbound leg. There seems to be inconsistency in the way the guest policy is applied (e.g., flying first class international)."
חסרונות: "Sat on plane for over 3 hours waiting to take off. They didn't offer any drinks or snacks at all while we waited. They said if we get off we may not be able to get back on. Barely made any announcements Once we did take off all they gave us was a packet of so called pretzels that were stale and gross!!"
יתרונות: "Crew came round regularly with water and snacks and were very helpful."
חסרונות: "The flight was late boarding and leaving but there was no message from the ground staff telling us why the flight was delayed."
יתרונות: "Excellent. See above."
יתרונות: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
חסרונות: "1 of the flight attendants was pushy(older caucasian lady)"
יתרונות: "I liked the fact I eventually ended up in Dallas - that's about the only thing I liked about this flight."
חסרונות: "Inconsistent service - some customers got cans, some got just a cup with a lot of ice and drink. FAs were uninterested when the drink I wanted was not available. Flight was delayed by a maintenance issue. Overall, a terrible experience."
חסרונות: "Very hard seat"
יתרונות: "I have been flying American Airlines for years and never had a big issue. The crew was better some times than others but I usually travel at night and try to get some sleep. Obviously, I like the newer planes and hope that the fleet will eventually be replaced entirely."
יתרונות: "On-time arrival"
חסרונות: "Lack of customer service for parents traveling with babies. Denied pre-board despite asking gate agent. Not kid-friendly."
יתרונות: "Everything was on time"
חסרונות: "Not enough room between seats"
חסרונות: "Ran a little late."
יתרונות: "The selection of movies was fantastic and the blanket and pillow that was provided was comfortable."
חסרונות: "The food was okay."
יתרונות: "The staff was so nice and helped me find my way around."
חסרונות: "Food prices a bit high when compared to buying the same thing outside the airport."
יתרונות: "Plane was clean boarding was fine."
חסרונות: "AA flights always seem to get delayed. I never fly AA unless I have to."
יתרונות: "The movies were great and the staff was friendly"
The flight was fine and the crew was very professional. The long lines at the Iberia check-in counter were a bit much. Not enough counters. I purchased on-board Wi-Fi - it never worked. Also, be aware that claiming checked in luggage takes a long while to arrive at the carrousel (Barajas is slow that way).
Very unhelpful in locating me as a passenger
צק אין , היו רק 2 דלפקים ותור ארוך מאוד , זמן המתנה 2.5 שעות . יציאה באיחור של שעה ( ישיבה במטוס ) ובסוף נחיתה קשה שהנוסעים נדחפו מהבלימה
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
חסרונות: "The suitcase did not zrrive"
חסרונות: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
חסרונות: "Crew was rude and the seats had astoundingly little leg room. Plus they tried to upcharge for everything. Will never fly with this airline again."
יתרונות: "The crew was really nice. They were friendly and genuine."
יתרונות: "Crew was very professional and the seats gave legroom. Only drawback was the tray. If a passenger hasza bit of a belly there is no space to move and food is difficult to eat."
חסרונות: "Tha space for eating is limited. Otherwise overall one of the better airlines for servece and space and entertainment"
יתרונות: "Left on time, arrived on time, new plan, nice crew"
חסרונות: "Wi-fi did not work"
חסרונות: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
חסרונות: "Toilets were REALLY dirty"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
יתרונות: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
יתרונות: "the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good."
חסרונות: "seats could be improved but overall not so uncomfortable"
חסרונות: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
חסרונות: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."
יתרונות: "The time arrived at the airport was great"
חסרונות: "Not enough leg room, had to wait too long for shuttle bus to the terminal."
חסרונות: "I was not informed about having to pay for checking my luggage and it did not even showed at the Iberia website when doing my online checking. I had to pay a total of $50, $25 each way, in Madrid. I was never informed of this in Boston or, again, while processing my checking using Iberia’s website."
יתרונות: "Service was great"
יתרונות: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
חסרונות: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
חסרונות: "No WiFi on a 10 hour flight!"
חסרונות: "Krew. Comfort srat . Space."
יתרונות: "Internal Wifi to watch movies and music"
חסרונות: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
יתרונות: "The staff was very friendly, polite and attentive"
יתרונות: "Seats in the first flight were very tight"
חסרונות: "No space for the legs!"
יתרונות: "Crew was very attentive and cabin was clean . There was no entertainment so I gave that question a 3 star not that it was bad."
חסרונות: "Can’t think of anything I didn’t like"
יתרונות: "Seats were too crowded. No leg room."
חסרונות: "It's ridiculous in 2 hours flight even a glass of the water we don't get ... and in the flight Madrid to Miami all flight they don't give a bottle the water ... please need keep the people hidratate in the flight"
יתרונות: "Our flight to Bologna via Madrid on Iberia Airlines was wonderful from take off to landing! Friendly, courteous staff. Good food and entertainment."
יתרונות: "Lovely staff"
חסרונות: "Due to delay of previous flight I missed my connection for which I had a 3 hour layover prior to delays. I was put on another flight out of LGA upon arrival but was not given a travel voucher even though I was told tmi had one in my envelope. Trying to get someone to issue a voucher almost made me miss my new connection."
חסרונות: "There were no vegetarian/pescatarian meals available so I literally ate bread rolls for dinner & the tv audio was broken. I paid $40 for 45 MB of WIFI so that I could work and the internet lasted about 10 minutes. i couldn't even send an email within that time. The tv screen itself kept flipping back down to the aisle. Finally, the temperature was freezing & the bathrooms were disgusting."
יתרונות: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
חסרונות: "My connection flight to use was better on americal"
יתרונות: "Everything was above what I experienced with other airlines."
יתרונות: "Crew were really nice and polite"
חסרונות: "No entertainment, I can't believe how close the seats are to each other. I'm not a very tall person and my knees were hitting the front seat constantly (and the kness of the passenger seating behind me of course)"
יתרונות: "Boarding was very efficient"
חסרונות: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
חסרונות: "Gate agents never seem to recognize how difficult it is to hear announcements when there are anout 100 people milling around the gate and chatting. Boarding announcements need to be loud, clear, and spoken slowly. Repetirion wouldn't hurt."
חסרונות: "Food was just ok"
חסרונות: "4 hours too late"
יתרונות: "Check in and flight were excellent. Didn't use food service."
יתרונות: "The price,. The plane. The food and the intertanment"
חסרונות: "Could be perfect if the service in the flight was better"
יתרונות: "I like the food and the fact that you provide us with a pillow and blanket"
חסרונות: "Everyone who was traveling with someone was separated and the Customes right before the bus were extremely rude."
חסרונות: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
יתרונות: "Flight attendant didnt help to pup up my luggage; even water was not free"
יתרונות: "Didn't happen!"
יתרונות: "Very good food overall. Picking up utensils a little slow. Good coffee. Lavatories were accessible at all times. I was able to get aisle seat without a hassle. Good movie selection l. Movie quality itself was disappointing l."
יתרונות: "Boarding on time."
חסרונות: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
חסרונות: "flight was late"
חסרונות: "Food Bording Confort"
After landing in Paris every one in the plane had to get on a bus which was packed and every Covid protocol was violated. There was no social distancing. It was disappointing. There was an empty bus right behind us. A few passengers asked to get on it to keep some distance between people but the driver refused. Probably you do not care.
חסרונות: "The plane was old and had no entertainment, there was a technical problem with the plane that made us late"
חסרונות: "Bathrooms not maintained, flight delayed after on plane, and only had water offered 1x on the flight even though we were on the plane for about 2 hours longer than planned."
חסרונות: "Is ok"
יתרונות: "The crew was very attentive, as was to be expected for Business Class service."
חסרונות: "Out of a total of only seven (7) Business Class passengers on the flight from Venice to Madrid, for some reason they only had five (5) meals available, so we were offered a selection from the standard economy class snack list, which was substandard and very disappointing considering we paid for Business Class and therefore expected a Business Class meal and not just a snack! Very poorly planned and completely unacceptable!"
יתרונות: "Seat in Business Class Dreamliner was excellent-very comfortable with great flexibility of use. Service was attentive, but challenged to understand English"
חסרונות: "Entertainment selection of movies and music was very poor and too limited. Food was of inferior quality for business class"
יתרונות: "Crew and service ok"
חסרונות: "Timing 3 hour delay"
יתרונות: "Crew was great"
חסרונות: "The plane had a technical difficulty with the emergency exit making us feel so uncomfortable and nervous we left the aircraft and had to buy tickets to another flight later"
חסרונות: "One toilet, wasn’t operated well, since it could not be opened from inside-outside"
יתרונות: "No food or drinks included. I know that it is law cost flight but you can give water and a snack ..."
חסרונות: "didn't like the food at all!"
יתרונות: "Clean, spacious-feeling and new-ish plane. Relaxed and friendly cabin crew. Nice relaxing music and videos during boarding."
חסרונות: "Not many toilets serving the back of the plane."
חסרונות: "Air Europa is the worst company in the world."
חסרונות: "We paid for exit row seats that made all the difference. This also made us eligible for a lounge"
יתרונות: "Flight itself was good, no options for emtertainment tho"
חסרונות: "Check in was terrible at the terminal. Poor signs or personnel to guide the checkin lines caused fights among passengers and confusion where to check in from. Ground attendants arrived and did not inform the crowd right away causing dangerous physical and verbal fights among people making different lines. Terrible situation"
יתרונות: "Missed the flight because couldn’t check in on line ! 3 days trying to check in and the company site wouldn’t work ‘"
יתרונות: "Food service, clean, friendly service, decent leg room, very accommodating for those with special needs, small children etc. One bag free, Carry on bag, and personal item. Fast easy."
יתרונות: "Good seating space."
חסרונות: "Food & drinks are expensive, but we brought our own."
יתרונות: "From the checking to the security check point to the new plains, spacious bathroom, outstanding service in the air. It was nice to travel comfortable with space between seats and for the first time I ate my food in an airplane!"
חסרונות: "I can't think of anything.."
יתרונות: "Give food twice, a blanket and a pillow"
יתרונות: "The aircraft was new, Boeing 787 Dreamliner. Was quite roomy. The toilets felt more spacious and not cramped like on other aircraft. Crew were friendly enough."
חסרונות: "The entertainment system kept on rebooting and didn't work for a portion of the flight. Apart from that, very impressed with Air Europa!"
חסרונות: "Dejaron el equipaje en malaga"
יתרונות: "This A330 had IFE in Coach unlike other A330s the airline flies. That said, the IFE has limited choices."
חסרונות: "Very unorganised"
יתרונות: "For a short flight chair was comfortable."
חסרונות: "No food, no entertainment. Late plane"
יתרונות: "Modern airplane with proper space between seats"
חסרונות: "Too many babies that were crying all flight"
יתרונות: "Great flight on business class"
יתרונות: "I guess not being in the middle seat since there were none and having a seat to myself."
חסרונות: "There was a delay getting into the plane and then it was still super hot in the plane. Also baggage wasn't clear in terms of buying checked in baggage."
חסרונות: "Still haven't received over 2 days now"
חסרונות: "Food was paid although it was not a surprise. We did not have anything so can't really judge here? No onboard entertainment."
חסרונות: "The plains are old and uncomfortable, very little space in between seats. The food wasn't good"
יתרונות: "Good entertainment and comfort seats"
יתרונות: "Great plane"
חסרונות: "Slow baggage delivery in Barajas"
יתרונות: "The view"
חסרונות: "Beeing 1.5 hours late for a 25min flight No info Filthy airplane"
יתרונות: "The flight was great overall. The staff was super friendly and they kept coming around with water and tea. My seat was comfy and I slept a lot."
חסרונות: "This was a pretty long flight, but the seats did not have individual screens for entertainment like on most international planes. Instead, there were a few large screens in the center aisles but the shows were not in English and you had no personal choice of what to watch."
יתרונות: "Smooth flight"
חסרונות: "Air temperature inside too hot."
יתרונות: "Everything about the flight from the moment I boarded was totally fine."
חסרונות: "The line to get checked-in in Barcelona was extremely long and I waited nearly an hour - can't help thinking if the online check-in was more dependable, it would have been a shorter line, but I made it to my gate with time to grab some lunch so life's still not all that bad."
חסרונות: "No vegetarian options at all"
יתרונות: "Crew were simpatico and attentive. Seats OK, but not lie flat, Food was fine althoug not excellent. Good price for a business class MAD SJU."
חסרונות: "Boarding in Madrid was horrendous. After asking us to board the plane then held us in the "chute" standing up for 1/2 hour. Could have waited inside the terminal seating down! Entertainment in business was from the last century - no individual screens. An Ipad was handed to us resulting in a bunch of cables surrounding us through the entire trip."
יתרונות: "Well maintained aircraft"
חסרונות: "Crowded seats"
חסרונות: "Old plane, no entertainment system (just AirEuropa ads in a loop), late and slow boarding, no blankets or pillows."
יתרונות: "The employees of air Europa are always so friendly and helpful. The flight, the price, the value for money is excellent."
חסרונות: "I didn't like the breakfast."
חסרונות: "My flight was delayed 4 hours and I've missed very important meeting and event I had to attend to In NYC!"
יתרונות: "The airplane was neat and the crew nice also, I don't have complains about that."
חסרונות: "Too little space between seats, always has the person behind putting their knees in my back! Also the food is not that great, and had to pay even for the earphones!"
יתרונות: "I got there"
חסרונות: "Be prepared to take a bus to the airplane. No perks of any sort."