אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
The planes are CRAMPED for sure.. you know this. Seems like you're nickeling and diming us to make money... pay to board first? Pay to upgrade, Pay for luggage... this is getting ridiculous. No wonder why people fly Southwest...
Stripped down air travel experience on AA
The gate agent (when I got off my flight from Lexington to Charlotte) had dismissed the person who was supposed to wheelchair me to the next gate I waited 10 minutes for her to call for another wheelchair assistant After 25 minutes of saving I ask her to call again as no one had shown up She was too busy talking to a friend and then left and went up to check on the next flight while I sat there I personally flag down three people asking for assistance Finally one of them told me that a person with a clipboard type device would be the one to help me I explained I had had nothing to eat in Lexington my way there because the restaurant closed due to some kind of flooding or other plumbing problem before my order could be brought to me I saw a person with a clip for type of device is actually help me get to the restaurant where I waited in line to get a table This person stayed with me as long as she could before she was called to assist another customer I was able to get something to eat then had to walk to my fly and barely made it onto the flight I have never been treated so poorly as I was in this situation I have a new knee and was in a lot of pain and was hungry I would like someone from American to contact me and indicate what Itgey will do id to compensate me for my time, trouble, and inconvenience as well as pain in his poor treatment of a customer
Flight got delayed made me miss my layover paid to not have a super long layover ended up having to sit for 6 hours waiting on a flight
יתרונות: "Entertainment was good for the length of the flight."
חסרונות: "Delayed several times, one of which was because they didn’t have enough gas for the trip. The pilot also came in so fast and hard that he slammed on the planes breaks when landing - violently shaking the entire plane."
יתרונות: "American is our main airline and We never are disappointed"
חסרונות: "We waited in the shuttle bus for one hour while they determined the plane needed maintenance and found another plane to warm up"
יתרונות: "I flew first class, I really enjoyed my flight and the people and crew. I also ended up speaking with one of the pilots for a while."
חסרונות: "Our flight attendant was most definitely very new and didn't know hardly at all what he was doing, even during the safety briefing. I wasn't concerned for my safety, I just thought it was odd."
יתרונות: "Not much. I did arrive to my destination with my bags!"
חסרונות: "My flight was delayed boarding and.leaving the runway! There was very choppy communication as from the airlines as things changed. I arrived and hour late from an already late flight! The attitude of the attendants was not the best either. They seemed to be tired and it showed in their service."
יתרונות: "They had the AC on while we were waiting on the plane at the gate for 1.5hours"
חסרונות: "That the flight was delayed for 2 hours, information was inaccurate/missing, they knew we'd miss our connections but did nothing except, "they'll deal with it in San Francisco" and when we landed there was no one in sight to help us--no escorts/expedite to gates, no one to tell us where to get rebooked, and after going back and forth between terminals, waited in line an hour to get rebooked on a series of flights that would get me in 22hrs later after my original flight."
יתרונות: "Seats weren't too uncomfortable, and the crew was friendly."
חסרונות: "The seats are very uncomfortable"
חסרונות: "Getting the crew to fly on original date of 12/31 instead of having to scramble to find hotel on other side of BI in Hilo on New Years eve. 24 hour delay and then giving the last row of seats with a screaming baby that another group kept walking back to our section to "grace" us with such melodies!"
חסרונות: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
חסרונות: "Comfort level of plane."
יתרונות: "First Class Food (Dinner was short rib) was better than most flights. Pilot was very friendly and personable with his in-flight communications."
חסרונות: "Departure was delayed due to late arrival of aircraft; boarding gate was changed at PHX from A21 to B27 where there is no Admirals Club."
יתרונות: "For a long-distance flighty the seats were so cramped. They wanted me to pay $100 to move to an open window seat next to me."
יתרונות: "I had a good experience, the flight was on time and it was smooth. The boarding process was good."
חסרונות: "I know the flight from Miami to La Havana is very short, but I would have liked a glass of wine just to relax during flight."
חסרונות: "Food options were just snacks. On a 4 hour flight? What??"
יתרונות: "The crew was very friendly and accomodating."
יתרונות: "ABSOLUTELY NOTHING!"
חסרונות: "At 12:40 p.m. we boarded American Airlines flight 1350 in ATL, just to SIT on plane for 1 1/2 hours (half the time with NO AIR). Computer problems. Had to get off plane, then had to wait in 3 lines. Agents were so UNPROFESSIONAL! Kept saying flight would go... DID NOT go until another plane came in at 9:00 PM! We, needless to say missed our connecting flight to SYDNEY and had to wait til next day and fly to SAN FRANCISCO, then to MELBOURNE, then on to Christchurch. We MISSED out on TWO DAYS of our short trip! which included missed reservations!!"
חסרונות: "Even though we pay exorbinant prices: The poorest selection of non-meat vegetarian food."
יתרונות: "I didn’t like anything. I was stressed the whole time because my flight was late in Abilene and was going to cause me to miss my flight in Dallas to Portland possibly and I had to run through Dallas to make it on time."
חסרונות: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
יתרונות: "A cheap option to upgrade to 1st was offered that ended up being a net 0 cost upgrade for me so I took it. Comfortable on an old (but oh so nice) aircraft."
חסרונות: "Arrived 30 minutes early to the airport but then had to sit at a remote pad so that we ended up being 5 minutes late to the gate. A short transfer was made even more difficult, and a massive waste if time and fuel sitting and waiting. Figure out your gates early and better, and move around if needed. At the very least, bring up some stairs and buses to get passengers to the terminal and then tow the aircraft in when you have a gate available."
חסרונות: "I was rebooked and the process between American and British Airways was very confusing. I was lucky to get a seat on the plane which I had to pay extra for even though I booked in January for an August flight. Also it was crazy that there was no inflight entertainment for such a long flight."
יתרונות: "Boarding was fast and easy. Able to leave early which really helped get me to my connection."
חסרונות: "This flight is delayed 8/10. Miserable route"
יתרונות: "They did have lots of entertainment movies, tv shows, games"
חסרונות: "They ran out of food for the passengers. The loaded and boarded us and then we sat on the plane not moving for an hour or two, making the flight feel much longer. The seats were so tiny and uncomfortable. Made it hard to sit comfortably"
יתרונות: "Easy and efficient boarding for a busy flight. Efficient, attentive and intuitive cabin crew. Good in-flight entertainment and facilities."
חסרונות: "The aircraft was extremely cold throughout the duration of the flight. Of all of the long haul airlines I've flown with, I find that American Airlines offers the least leg room."
יתרונות: "Almost everything :) Great new aircraft, really nice crew and well organized boarding."
חסרונות: "It is a longer flight that I would have liked, but I knew that."
חסרונות: "Compared to other airlines same sector like Emirates, Air India , Lufthansa, Air France, gulf airlines is like the most cheepest available airline with high cost of ticket and worse food than ever."
יתרונות: "Great! The flight wasn't full, so the attendants went out of there way to move people around so we all had more space. Flight left on time, was smooth, everything was wonderful."
יתרונות: "I like AA overall, better than United for sure. I've been flying with AA since forever."
חסרונות: "Flight attendants arrived late, delayed the passengers. No blanket for main cabin when asked, my parents are old and they were really cold. Harsh landing but that's a give for DCA anyway."
יתרונות: "Gate crew provided frequent updates about the nature and duration of our substantial delay in takeoff. Polite and efficient crew"
חסרונות: "2.5-hour delay caused me to miss connection in Tokyo. Boarding took a long time. Nearly one hour for my suitcase to emerge on carousel, well after all other bags. Legroom minimum in coach. Sandwich for the snack was frozen in the middle."
יתרונות: "crew was nice. Plane seemed new with nice seats. Entertainment was nice feature."
חסרונות: "The plane was very outdated and the food was poor. Flight attendants were very rude."
חסרונות: "There was no entertainment option available in the plane we flew in."
חסרונות: "They had the wrong flight times which made my connection impossible so they had to book a later flight for my wife and I, Did not get the seats we paid for and initially did not have us even sitting together until we insisted."
יתרונות: "Smooth takeoff and landing no turbulence.no issues at baggage claim.I boarded later and had to gate check because overhead bins were full."
יתרונות: "American did a good job. DFW concourse was ice cold and the speaker system was terrible could not understand a word she said. Very obvious DFW is outdated and tired airport."
חסרונות: "Missed my connecting flight to to 3 delays."
חסרונות: "Live Tv CNN did not work"
יתרונות: "Our flight had a veteran who had received the Medal of Honor and the pilot and attendants took a moment to recognize him and it was sooo special and meaningful for American Airlines to take the time to thank this awesome individual!!! Thank you!!"
יתרונות: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"
חסרונות: "Take off delayed, poor comfort, service was not good and the entertainment system was not individual"