It was a 1hr delay in Dubai Airport for some unknown reasons. That's the only bad part other than that it was a good experience.
יתרונות: "crew responding to the request, supportive"
חסרונות: "food was just ok, not excellent. movie selection was not really top notch, just so-so..."
יתרונות: "The seating, food, safety measures"
חסרונות: "You are best nothing to improve"
יתרונות: "Good food and excellent service"
חסרונות: "Noisy plane made the entertainment inaudible"
יתרונות: "Great seats, great crew."
חסרונות: "Was not anything too exciting on Entertainment with regards to movies, but personal choice really."
יתרונות: "Nothing to say"
חסרונות: "See the comments for — the flight from Kochi to Dubai In reality — much worst"
חסרונות: "No delay in boarding"
חסרונות: "The boarding process at Addis Ababa airport was late, slow and very disorganized. Once on the plane, it was very chaotic as passengers did not wait for people to put bags in the overhead bin without passing by, and not all overhead bins were open for loading. Please control this process better."
יתרונות: "Checking-in was super simple, and speedy. All the staff I had contact with were very polite and professional"
חסרונות: "I had exhausted the entertainment system before I finished my first leg of the outbound journey."
יתרונות: "They rescheduled without our consent and didn’t give any accommodation either. We stuck at Dubai for 24 hour"
יתרונות: "The staff were very attentive and polite at all times!"
יתרונות: "All on schedule, very comfortable flight. Emirates should abandon the 777, A380 make the flight much better!"
חסרונות: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
יתרונות: "The comfort and smooth boarding procedure"
יתרונות: "In flight attention and comfort"
חסרונות: "Long distance between gate in and plane. Travel via bus to plane wasnt good."
חסרונות: "Other Crew woman"
חסרונות: "Entertainment had very poor choices. Food was not good, even the crew didn’t have enough food for all passengers. Seat was uncomfortable. Would like to avoid this airline in future."
יתרונות: "Crew was fantastic!! Definitely will travel with Emirates again!!"
חסרונות: "Seats a bit uncomfortable but I know nothing can be done about that, so everything else was great."
יתרונות: "Whether coach, business or 1st class, Emirates creates their passengers with respect and thanks in all they do. A 13 hour flight is no short haul and the Emirates staff kept a positive aire throughout the flight. The meals were very good, the service as well. The facilities were kept clean and accessible. Thank you Emirates...you made my trip a pleasure both to and from Dubai."
חסרונות: "Full aircraft so pick you seats early"
חסרונות: "By the time the food cart reaches rear zones , there are not much left to choose from. It should be better managed so all passengers have a chance to pick the food of their choice."
יתרונות: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
חסרונות: "Codebase flights and no one looking as us as customers."
יתרונות: "Cabin crew was courteous. Food was good."
חסרונות: "Boarding we haphazard."
יתרונות: "We are arived safe"
חסרונות: "The attitude of the crew it was very good and the comportment very nice"
יתרונות: "The ways cabin Crew treated customers very well and politely . I feel comfortable."
חסרונות: "Because you guys treated customers well so they did something over. I flight from Genève airport to Hanoi but i transfer in Dubai. Next to me is a 3 girls. They are keep talking around three hours it’s doesn’t problem if a cabin Crew didn’t give them many bottles of wine. They are drinking for three hours with 9 bottles for 3 girls. They are talked so loudly,drunk and the smell very bad.you know i couldn’t sleep but When They are asking for more wine and the cabin crew also give it for them, i cant belived it!!!. And another guy he want to enjoy with them and asked me to change a sit, i want to sleep and i though it will be better for me. But its not. They are talked more louder. And the problem is when they are getting drunk, the guy back to his sit and take something in his cabin, because he can not control his actions so some stuff from his bag drop down over my head also my body. I was mad but how should i do? Point at his face and tell something bad? Oh i can not. canbin crew just comes and say sorry with me. That is a bad flight that i ever had. You treat customers well but you should have a limit. Im so disappointed about my flight of that day. Thank you"
יתרונות: "We've flown asian airlines before, but Emirates is by far the best for international travel. Unfortunately we could not afford to upgrade to business, but because we let the Agent know it was our honeymoon he put my wife and I in a window and aisle seat so that we would have nobody between us. This gave us the extra room and comfort we needed. Also, they are a bit roomier than most planes with better leg room. They have a TON of free movies, tv shows, games, music and more on the plane. Food was decent for airplane food and they gave lots of snacks in between."
יתרונות: "Loved every moment!"
יתרונות: "Flight was delayed by 7 hours because of techinical issues"
יתרונות: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."
חסרונות: "One of the flight attendants was extremely rude. She passed over me several times like I wasn't sitting in the most uncomfortable seat. In the middle. She didn't want to give me water, I had to ask if I could have some water. TSA held me up, I almost missed my flight had to be rushed on and no place to put my things so I had to sit squashed in the middle seat with all my bags for a 12 hour flight. I won't EVER go through Boston AGAIN. I won't ever chose Emirates for that long flight again, if I can help it. The WORST!!"
חסרונות: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
יתרונות: "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."
יתרונות: "The crew was very helpfully and nice"
חסרונות: "Other passengers and there dramas"
חסרונות: "server told person asking to take away her tray that she did not have three hands"
יתרונות: "Flight was comfortable"
חסרונות: "They did not have enough Veg food even though I had requested it."
יתרונות: "On time Excellent environment"
יתרונות: "The boarding process was smooth as was finding my luggage after arriving in NYC."
חסרונות: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
יתרונות: "Excellent entertainment on a comfortable sized tv screen."
חסרונות: "More beverages would be nicer."
יתרונות: "Affordable price"
חסרונות: "Unfavourable flight schedule- Midnight arrival.. tired."
חסרונות: "Small sandwich and small breakfast for 9 hour flight"
יתרונות: "Pretty spacious for economy, clean, well-lit, easy to navigate. I really liked the windows in the cabin on this flight compared to other planes. Crew was kind. Easy to use entertainment and movies. The temperature was moderate, which means very comfortable with the blankets that were provided."
חסרונות: "Ordered vegetarian meal, was served vegan meal with margarine. I specifically stated that dairy was ok, and the vegan meal was not good. Boarding was a bit of a disaster, unclear and hoards of people blocking aisles and visibility. We also got in late which is very problematic."
יתרונות: "Emirates flight and on flight services were Superb!"
חסרונות: "Bought tickets on Malaysian Airlines quota/allocation but was turned away by Malaysian Airlines counter becausw its operated by Emirates. Im a silver card holder on Oneworld ao I wanted to have less queue by using Silver card privileges at Malaysian Airlines counter but was not accepted. Had to go onlong queue at Emirates in KLIA but it was fast."
חסרונות: "When at the Dubai plane got delayed for 3 hours they did not make the announcement and nobody knew what is going on. That main man at the counter did it behaves the way they should. More then 3 hours delay with 500 people have lots of questions. Need to answer with lot of patients. The manger behavior was not appropriate with one lady with the kids."
יתרונות: "Airplane was amazing and the aurlines crew awesome"
יתרונות: "Crew behavior, boarding, entertainment channels,food,comfort"
חסרונות: "Flight lisbon/Dubai 8 hours delay,slepping one night in Dubai and after 15 of my arrival in Durban no luggage."
יתרונות: "Everything was Great !!"
The entertainment options weren’t easy to “scroll” through to see options. The flight attendants were very polite to some and less polite to others. The food in premium economy was just ok (no salt). When comparing to Singapore Air, ANA, and Cathay (all three this trip) it didn’t stand out like we hoped.
יתרונות: "Very good entertainment system."
חסרונות: "Food was horrible. No drink service. Old seat."
חסרונות: "Boarding had two long lines for economy. Not clear what the system was. Could have been a bit more organized"
יתרונות: "The crew were busy but very attentive"
חסרונות: "I could not plug in my headphones because of the proprietary plug on the airplane. I understand some airlines used to use proprietary plugs to keep people from taking their headphones that were offered complementary for the flight but I’d rather use my high end noise canceling headphones."
יתרונות: "The seats are fairly comfortable, and the service was great."
חסרונות: "The economy seats are obviously not great. The extended legroom seats are still quite narrow, though the legroom is great."
יתרונות: "Yes for both."
חסרונות: "flight always late as usual"
יתרונות: "I am so blessed for their upgrade to primum economy, that was incredible experience for me and my two sisters. Thanks"
חסרונות: "My earphones was broken, a little bed for me. Entertainment without sport news."
יתרונות: "My cabin bag got lost and theres no way to track it. Complete outrageous."
חסרונות: "Everything. Worst experience of my life"
יתרונות: "Familarity with airline"
חסרונות: "Limited food options. No drinks service."
יתרונות: "All the flights had bad Kosher food"
יתרונות: "Was good but the food was bad"
יתרונות: "Overal, very pleasant flight."
חסרונות: "My headphone jack did not work, but I was able to switch seats. I could see that being a big draw back if I was not able to switch."
יתרונות: "I had three previous satisfying flights in this airline- this one was not so and unfortunately it was a long flight."
חסרונות: "Tris time thenplane felt old, my headset didn’t work, the food was not satisfactory ( I ordered vegetarian), and the staff was just not very friendly."
יתרונות: "Everything was great !"
חסרונות: "Food was average"
חסרונות: "The seats seemed like they had no padding and it kept stabbing me in the back. Seat belts were so thick and hard i couldn't lean in any direction to get comfortable as it would stab me. My partner and I were also seated separately. Painful flight, disappointed."
חסרונות: "Punctuality doesn’t seem to be a priority for Cathay Pacific or Cathay dragon"
חסרונות: "Kosher meal served lukewarm"
יתרונות: "Food and flight attendants"
יתרונות: "The Stewardesses were polite"
חסרונות: "Bulk head seats. People walked over me all night including staff"
יתרונות: "Superb crew and excellent service."
יתרונות: "Service is good."
חסרונות: "Wash rooms are limited"
יתרונות: "Chicken rice"
חסרונות: "Mess in TPE"
יתרונות: "CREW AND PLANE"
יתרונות: "Staff were friendly and helpful"
חסרונות: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
יתרונות: "Great food, free, and also free snacks, lovely staff, extra pillows and blankets provided. Roomy, loved it, plan to use then again !"
יתרונות: "Great crew. Super friendly."
יתרונות: "Comfortable seats, clean toilets, great service, awesome entertainment options, great movie selection with search by keyword"
יתרונות: "Confort and service"
חסרונות: "1-hour delay due to inclement weather"
חסרונות: "Plane got delayed for an hour, WITHOUT any air conditioning. I forgot what the captain said about the HKG airport not capable of providing air conditioning to the plane. Anyway, I began sweating after 10 mins, and it sucks."
יתרונות: "Flight attendant spoke good Mandarin and was willing to continue to speak it even to someone who didn't look like a Chinese speaker - unlike some Chinese airlines where they launch into English assuming that if you don't look Chinese you can't speak Chinese."
חסרונות: "A glass of wine or beer would have been lovely."
חסרונות: "We were scammed by Kayak and Cathay Pacific. We had entered all our information correctly: first, middle, and last name. Cathay Pacific did not print the middle name of the boarding pass. Apparently, Hong Kong is strictly on the passport exactly matching the boarding pass. We were stopped before security and Cathay Pacific decided it was the perfect opportunity to charge us $400 for a rebooking instead of amending the name, which we had entered correctly in the first place. We were pushed back and forth between kayak and cathay when kayak told us they weren't able to change the name on the day of the flight. Will never fly cathay or book from kayak again."
יתרונות: "Nice flight great service"
חסרונות: "I like everything"
יתרונות: "service was good, on time , food good, alll in all will fly u again !!"
חסרונות: "didn't get seat asked for, but ended up ok cause other passenger moved, so haad more leg room"
יתרונות: "Service is good."
חסרונות: "Food is too simple."
חסרונות: "Flight was delayed."
חסרונות: "Food pretty bad on the 8am flight in economy."
יתרונות: "friendliness of crew and ease of boarding"
חסרונות: "food was ok"
יתרונות: "The flight was on time."
חסרונות: "Boarding is messy. Just one very long queue for everyone in economy. No method for organizing by groups. So if you are unlucky, you might end up with no luggage space in the overhead bins that are supposed to be for passengers at that point. Food was a measly 'roll' with generic water diluted juice."
חסרונות: "Impossible to contact by chat or phone.... prefer Singapore airlines..."
חסרונות: "In entertainment no good Hindi options were there"
יתרונות: "Everything! Even coach was a great experience"
יתרונות: "The crew seemed genuinely nice and helpful"
על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "Nice onboard entertainment system"
חסרונות: "Extremely rude flight attendants. Did not care at all for customer service. Do not expect western standard service ! Service is 3rd world."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
Thumbs up for KLM crew, planes and Schiphol Airport, though short on staff and a little late everything went smooth, including the flight.
They canceled our flights but they flew anyway.
יתרונות: "Information sharing by pilots and crew. Economy class leg room is good."
חסרונות: "All good up to the level"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "The crew tried to be helpful but were equally frustrated with the ground crew."
חסרונות: "Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed"
יתרונות: "Planes were on time and connections made."
חסרונות: "One bag delayed as not put on flight and food could be better."
יתרונות: "The crew were excellent and seats were comfy."
חסרונות: "Headphones for the entertainment centre.could have been better. Sound quality not great."
יתרונות: "very nice crew"
חסרונות: "my bagfage was lost"
יתרונות: "The crew was amazing, flight on schedule and good entertainment."
חסרונות: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
יתרונות: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
יתרונות: "Great crew, comfortable seating with enough leg room."
חסרונות: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
יתרונות: "Friendly crew"
חסרונות: "KLM lost one piece of my luggage"
יתרונות: "Good beverage service."
חסרונות: "Over an hour delayj for departure."
חסרונות: "This was just a short commuter flight from Lyon to Amsterdam for connection."
יתרונות: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
חסרונות: "Not having to walk outside in Edinbur4gh to board the flight."
חסרונות: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Smooth flight."
חסרונות: "Seat a little cramped."
יתרונות: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
חסרונות: "Except for the man next to me - great!"
יתרונות: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
חסרונות: "Boarding was chaotic and congested with not much information or order."
יתרונות: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
חסרונות: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
יתרונות: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
חסרונות: "Can't think of anything."
יתרונות: "Professional crew. Good boarding."
חסרונות: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
יתרונות: "The boarding was easy and you didn't have to wait inline for that long"
חסרונות: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
יתרונות: "Food was excellent, frequent and filling"
חסרונות: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Fast boarding"
חסרונות: "The entertainment system wasn’t working for the whole 10 hour flight."
יתרונות: "Nice to have a wrap for the snack."
חסרונות: "Would have preferred boarding by row - back of the flight first so would have been more organized."
יתרונות: "Fabulous trip with friendly, helpful staff"
חסרונות: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
יתרונות: ".Very much on time with pleasant service."
חסרונות: "Can nit find much fault fir a short run!"
יתרונות: "Flight crew; legroom even in cheap seats."
חסרונות: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
חסרונות: "Boarding was a free for all. The travelers did not pay attention to the priorities."
יתרונות: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
חסרונות: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Service impeccable!"
חסרונות: "They have one line of executive class after the kitchen and toilet, is very noisy."
יתרונות: "Everything. A truly faultless experience!"
יתרונות: "That we didn’t crash"
חסרונות: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
חסרונות: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
יתרונות: "great choice of entertainment content, friendly crew"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
חסרונות: "The seats in economy were a little too small for a 12 hour flight"
יתרונות: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
חסרונות: "Nothing. This is filler text to meet the min. characters."
יתרונות: "Excellent service"
חסרונות: "Having to pay extra to pick a seat prior to check-in. I didn't, and got a decent seat anyway."
יתרונות: "Having exit aisle made a huge difference in comfort Crew were EXCELLENT"
חסרונות: "Food was not very good Tasteless and rubbery"