Was delayed and caused us to miss our connecting flight. In fact we've taken three Finnair flights in the last 3 months and every single one has been late.
Seat allocation or lack of availability is a mystery. My wife and I had to sit apart from each other, and teenage children elsewhere but I checked in at the first possible opportunity (24 hours to flight) and at this stage 95% of all seats were gone. How is this possible? What can I do differently next to to be able to sit together with my ffamily on a long haul night flight?
יתרונות: "Extremely helpful and attentive. The crew volunteered to be on this flight from Madrid in the middle of the Covid pandemic"
חסרונות: "Best flight I’ve ever had. Need to have this many people on the plane every time"
חסרונות: "Things were very scratched"
יתרונות: "There was room available."
חסרונות: "This was not business class!"
יתרונות: "Very enjoyable"
חסרונות: "I have no complaints"
חסרונות: "Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear."
יתרונות: "Good selection of movies. Cool flight data display."
חסרונות: "Seems colder than other flights I've had."
חסרונות: "They canceled the flight after 5 hours of us sitting on the plane. They sent us away and told us to check back in in the morning. There’s been no communication since. I’m still at the airport. It’s been 16+ hours."
יתרונות: "Friendly crew. On time. Clean. Comfortable."
חסרונות: "All was fine."
יתרונות: "The flight did eventually take off, unlike a few others leaving around the same time."
חסרונות: "We were delayed several hours and were never told why. Mostly there were no Aeroflot staff at the gate to ask. When there was, they said they couldn't help us because our flight was a codeshare with FinnAir. At the last minute they switched gates, sending us all scurrying."
יתרונות: "Great service on biz class, comfortable seat, quiet airplane (A350)."
חסרונות: "I liked it all."
יתרונות: "UNCOMFORTABLE BED AND SERVICE"
חסרונות: "BED, DRINKS"
יתרונות: "The service, the comfort of the plane. Great communication about turbulence."
יתרונות: "good service in spite of rather crammed conditions and short flight, UK newspaper was available, plenty of leg room (biz class consisting of one row in the front:))) - the lucky 4 in that 1st row were the only ones to get food, and also drink for free, it seems... and yes, the flight was short and otherwise uneventful, I was the 1st to walk off the plane."
חסרונות: "The plane was a tiny oldish commuter jet with 2 seats on each side of the aisle. In "biz class" you still had to rub elbows with your neighbor, something other airlines with newer planes have sorted out, but allowing extra space between seats.... but overall, for a short flight (not much longer than an average subway commute in NYC), it really was not a huge deal...."
יתרונות: "If you picked the wrong line then check in took 40 minutes, arrive early!"
יתרונות: "Decent flight from SFO to HEL, friendly staff ..."
חסרונות: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
יתרונות: "Friendly service, clean airplane, great food."
חסרונות: "No leg room in economy. Worse then United and American Airlines!"
יתרונות: "The ease at which the check-in and boarding was done"
יתרונות: "Being on time, crew was helpful, entertainment nice. The 30 min layover between JFK-HEL and HEL-SVO was perfectly organized, the gates were next to each other."
חסרונות: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
חסרונות: "I don't live in Riga and had pick up scheduled in Rigas airport to take me home to Telsiai, Lithuania. Because flight was delayed and I had to fly to Talin and then to RigaI I arrived at 10pm plus took me another 30min to figure out what happened with my luggage. I am still in Riga waiting for the morning to schedule another ride home. Very long , inconvenient trip ;-("
חסרונות: "Huge lines at the airport for check in and drop off of lugagges. Apparently finnair hasn't heard yet of automatic check in and drop off. After that long wait for boarding and flight delayed. Very little information."
יתרונות: "The option of having a direct flight between Helsinki and Miami. The plane was clean and the seats comfortable."
חסרונות: "The flight was 1 1/2 hrs late!!!! This seems to be a regular pattern from what I understand from others who have travelled the same itinerary. Not good if this becomes your reputation. The crew was not very attentive during good service. It was more of a routine / rush job rather than making sure that everybody was served and got what they needed ( had to ask for my dinner as my row was skipped and was never offered coffee before landing). The crew seemed rather young and inexperienced. The food was below average!!!! Especially the chicken patty before landing - seriously!!!!! Why not include a little bit of Finnish / Scandinavian cuisine to emphasize the Finnair brand!!! Entertainment was also below average. There needs to be more variety - especially for the TV selection, which had only 2 options!!! No music and no games?? Also, it would be nice to have access to a flight map. Too few accessible WCs"
יתרונות: "direct flight from Helsinki to Miami was good"
חסרונות: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."
יתרונות: "fast boarding"
חסרונות: "rude crew- the crew was impolite to all passengers."
חסרונות: "Plane too old for such a long flight"
יתרונות: "Sorry I like the price ...."
חסרונות: "There was no food the stewadress we're not so kind the did not give a over only after begging them and I do not like the flight time. I like the save try very much and this is important"
חסרונות: "Not enough leg room."
יתרונות: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
חסרונות: "Having to pay to reserve seats."
יתרונות: "British airways offers amazing entertainment selections on the Screens over 25, food was good"
חסרונות: "Check in line was terrible, I had checked in online but still waited over a hour to bag drop, service was not great either the flight attendants were not happy at thier job.."
יתרונות: "Staff as always is polite"
חסרונות: "The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it."
יתרונות: "I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious"
חסרונות: "Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf."
יתרונות: "the price was very good"
יתרונות: "Good service, on time, friendly and helpful flight attendants."
חסרונות: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
יתרונות: "Wonderful service and care from crew."
יתרונות: "I thought the BA/American/Finnair flight was excellent. The food was delicious both ways, much superior to United, American or Continental which I often fly. Excellent food, legroom, inflight entertainment (going out my row of seats - well, nobody could get any entertainment access) all was very good. Loved the newspaper choice when leaving Gatwick. I would definitely recommend again."
יתרונות: "It's a direct flight, it runs on time, the staff on the ground and on the flight are professional, courteous, and helpful. If you are lucky enough to have an empty seat next to you, the seating is quite comfortable, with adequate foot and stretching room."
חסרונות: "For in-flight entertainment, the ceiling-mounted screens along the aisle are hard to see and offer no choices for viewing. The food, as usual, was poor. I ordered vegetarian meals, and on the return trip for both meals was given the same soggy pasta with tomato sauce--no protein (why not add a few chickpeas or white beans?)."
יתרונות: "geting off"
חסרונות: "To cramped so I will go back to Delta"
יתרונות: "Lenght of flight"
חסרונות: "Babies crying :("
יתרונות: "Everything was simple, straightforward, even a bit old fashioned. The crew was friendly, and the service was quick."
חסרונות: "No complaints!"
יתרונות: "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
חסרונות: "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
חסרונות: "experience was awful. Helen Rowena Boysen"
חסרונות: "Was not able to check in online on either leg."
יתרונות: "British Airways has greatly improved their customer service, the flight attendants (usually a bit gruff) were instead very kind and helpful to myself and all the passengers I saw them interact with. It really makes the flight experience better."
יתרונות: "I thought it was a great experience although I slept through most of it. However the electronic boarding passes did not work so I had to go to the desk for a paper one. Everything else good, I will fly again with finnair."
יתרונות: "Movie selection was excellent."
חסרונות: "Uncomfortable seats and tight quarters. First class was too expensive."
Friendly & helpful staff at the airport and excellent flight crew
יתרונות: "It’s OK"
חסרונות: "Need improvements"
חסרונות: "Train staff to be more responsive to customersn need"
יתרונות: "Good service"
חסרונות: "My bags came last even having priority labels"
יתרונות: "Overall service"
חסרונות: "I had to check in my cabin bag"
חסרונות: "The on boarding staff was rude and unhelpful. The seats of the same ticket were not issued aside each other. The food is below mediocre compared to Emirates. Would take Emirates anytime over Ethihad moving forward."
יתרונות: "Seat was good."
חסרונות: "We lost an iPad on the plane and I called and filled a o several times it absolutely no response. Very disappointing."
חסרונות: "Breakfast quality was not good .In breakfast they gave vegetarian food .Flight departed late by one hour ."
יתרונות: "Surprised that they have stopped giving the little toiletry packages"
יתרונות: "Aircraft, crew, comfort, ground staff."
חסרונות: "Food and entertainment are average. Movies are old."
יתרונות: "Food was great ."
חסרונות: "My chair was not comfortable."
יתרונות: "Food and entertainment was good"
חסרונות: "If your someone with mild restless leg syndrome, go business class or the leg room package or you will be miserable."
חסרונות: "food was bad in taste ,they present us just like give to baggers there was no serving in trays .pictures show in add. are all falls we did not get that kind of food in our whole trip . for exps .in dinner they serve 2 small buns filled with 2 leave of spinch 1 bean barito 1small piece of chocolate for desert. for breakfast was lentel,with mashed patatos.when I asked for somthing else.reply was we do not have anything else.so i did not have anything in my 15 houre flight."
יתרונות: "Loved the inflight service and the airlines comfort."
חסרונות: "The carry on baggage policy of checking the size and weight of the luggage was very discomforting. Qatar did not check that kind of scrutiny of weights on our luggages."
יתרונות: "comfortable flight"
חסרונות: "Had to board from a bus & the tarmac due to the construction at Abu Dhabi. Combined with a full flight - there was a lot of pushing as people were trying to get onboard first. We left an hour late as well"
יתרונות: "I couldn't catch this flight because the previous connecting flight was canceled."
יתרונות: "US immigration was a breeze at Abu Dhabi. Online check in was not working. Abu Dhabi airport had a lot of options for passengers in transit. Flights were on time."
חסרונות: "Food was terrible on the flight. Baggage was not handled properly."
חסרונות: "On the boarding time thy check you handcarry wait and on that time if you have extra wait they want to throw I don’t like that because on the counter if they check and tell you have exsis wait you have a option to give your extra stuff to your attendant but they give hard time to pas Sanger’s I really hait that sevice"
יתרונות: "Entertainment system and flight condition"
חסרונות: "Rude on board female staff . Not one believed in smiling or using the word please. They all wanted to control the passengers with needless commands and orders"
יתרונות: "Was not rendered the service inspite of being charged"
חסרונות: "Custormer services"
יתרונות: "Flight left on time and arrived at destination even earlier"
חסרונות: "On line flight status. Since the flight arrived earlier (11:50 PM instead of 12:15 AM the next day) from Chennai to Abu Dhabi, earlier time was entered. But since the date was not changed, it showed a delay of about 11 hours."
יתרונות: "The direct flight availability and price for a short notice."
יתרונות: "Window seat for solo business traveler is nice; private. Crew were very attentive; and supportive when discovered a friend was booked in business on the same flight."
חסרונות: "Etihad no longer providing pajamas to change into for long haul flights when you'll inevitably be sleeping. There's no bedding provided to make the hard seats more comfortable for sleeping. Need more storage for personal items."
יתרונות: "I really hate it bad food and foof poisoned snd blood vomited"
יתרונות: "Friendly crew."
חסרונות: "The flight had TOo few restrooms. About 4 for 250 people or so. There was at least a 15 minute wait at almost any given time."
יתרונות: "Good media system. Great staff."
חסרונות: "Bad food. No flying nannies. Layover was long."
יתרונות: "Improve your food standard"
יתרונות: "The crew was rude. And did not answer when called upon."
חסרונות: "Nimah... I believe her name was. The stewardess for my area. Row 81k"
יתרונות: "Crew, were the best I've had on Etihad flights. The (only) male flight attendant in Business Class went above and beyond and nothing was too much trouble."
חסרונות: "Old seats, massage function not great, poor storage solutions and small toilets."
יתרונות: "Service. Crew was nice and always with a smile. Great takeoff and landing very smooth. Flight on time."
חסרונות: "Not much"
יתרונות: "Excellent crew."
חסרונות: "Seat in front reclined too far back Fewer food options despite pre-requested meal."
יתרונות: "The food was great."
חסרונות: "Uncomfortable seats for too long a flight. Boarding took forever."
יתרונות: "As above"
חסרונות: "In adequate leg room Too strict on luggage weight Crew members were good but need more training to / initiate provide better service that international travelers deserve. Selection of food choices poor and time in between food / beverage services were too long"
יתרונות: "The worst flight i ever had, Never going to book through Kayak again"
חסרונות: "Etihad never gave proper seat to my family, we were siting in diffrent places in all flights."
יתרונות: "Crew are usually lovely and helpful with even the most difficult passengers."
חסרונות: "The food quality is sub par and the entertainment is not adequate compared to other Gulf airlines. I enjoy traveling and did not enjoy the quality of food and actually ran out of movies to watch on a 14 hr flight! I think their focus is on Business and First class. I like this airline so wish it wasn't so."
חסרונות: "Flight attendants (crew) need to be a bit more passenger friendly. Most of them just don't care about good service. I am a frequent flier having flied for 30 years nationally and internationally via numerous airlines. I am an "easy" passenger who is not demanding in any manner. So this opinion comes from a person like me."
יתרונות: "Everything... It was my first time flying with Air Etihad. The service was beyond expectation. My long flight couldnt be any more comfortable."
חסרונות: "i did not get my luggage yet"
חסרונות: "Vegetarian food not that good."
יתרונות: "Business Class is amazing! From the time you step on board the staff is helpful, courteous, and provide excellent service. The private seats were comfortable, food was good, and overal this was a great flight!"
חסרונות: "I didn't like they seperated me and my friend with different seat assignments."
יתרונות: "We loved the staff. Very nice and hardworking"
חסרונות: "System failure delayed take off by an hour"
יתרונות: "Seats were comfy, crew was helpful, in flight entertainment was very good. Overall quite good.. Would definitely fly Etihad again."
חסרונות: "Only problem they didn't have proper veg food on the mum-abu Dhabi route. But that wasn't an issue on Abu Dhabi - NY route."
יתרונות: "Great Headrest Neck Pillow Comfy Headphones Large Toilets"
חסרונות: "They didn't let me change any seats. I wasn't able to select my own seat to begin with when checking in. When I told the crew that I had recently had a surgery, no one really made any effort to actually find me a better seat. They didn't even get back to me."
יתרונות: "The Inbound flight service to India was okay"
חסרונות: "Better reading material"
יתרונות: "Not much to say here. It was a short flight, and it went smoothly."
חסרונות: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
יתרונות: "Clean airplane nice pretty stewardess in short dress."
חסרונות: "Probably private jet whit hot tub."
יתרונות: "The crew, plane and airport was great!"
חסרונות: "Part of our luggage was disassembled and not delivered to the final destination."
חסרונות: "Sēdvieta neērta un nepiemērota gulēšanai."
חסרונות: "One Toilet for a full plane with 150 passengers...."
חסרונות: "At least a complimentary glass of water or juice in Economy."
יתרונות: "Arrival in time"
חסרונות: "Compartment for hand luggage was full, no space"
חסרונות: "Not mentioned that in Munich I had to change terminal and pass again on security check. If I would have bought some bottles in Vilnius or Riga duty free, I would have had problems"
יתרונות: "Very nice plane and we left on time and the flight was very smooth."
יתרונות: "everything was good enough"
חסרונות: "I would like a meal and drinks on the board"
יתרונות: "Food offered on flight even though short trip"
חסרונות: "Was delayed so being on time"
חסרונות: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
יתרונות: "Absolutely nothing"
יתרונות: "Tallin airport is beautiful"
חסרונות: "Lost luggage and indifferent assistance."
חסרונות: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
יתרונות: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
יתרונות: "Short, convenient, direct, value for money."
חסרונות: "Not comfortable, small plane."
יתרונות: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
חסרונות: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
יתרונות: "most of the crew were polite and helpful"
חסרונות: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance. one rude steward (Miks) July 21 Flt. BT444, 18:30-19:50... he just stood there watching me struggle up the outside staircase into the plane with my suitcase... scolded me for bringing suitcase on board, argued with me, etc. (I've traveled the world and this suitcase is always brought on board)... he was not service-oriented or helpful. thankfully, other staff did help... but he left a bad taste in my mouth for this airline."
חסרונות: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
יתרונות: "Nice new plane, on time."
חסרונות: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
חסרונות: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
יתרונות: "Good service, good connection in Riga! Perfectly on time!"
יתרונות: "Pleasant crew, efficient boarding, flight was on time"
חסרונות: "No in-flight service"
יתרונות: "If water was free it would be better. Other than that everything was fine"
יתרונות: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
יתרונות: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
חסרונות: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
חסרונות: "SEVERELY DELAYED"
יתרונות: "On time boarding and departure. Clean plane and friendly staff."
חסרונות: "Nothing, all was good."
חסרונות: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
חסרונות: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
חסרונות: "I needed to cancel the flight a month before, and I got no refund"
יתרונות: "We arrived safely. Bilingual staff."
חסרונות: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
חסרונות: "No food or entertainment."
יתרונות: "It got me from point A to point B."
חסרונות: "Seat was uncomfortable and next to an odorous toilet."
יתרונות: "Food was good, flight was on time, boarding quick"
חסרונות: "Aircraft was incredibly dirty."
יתרונות: "Brand new aircraft Wider seats as normal Good selection of food"
חסרונות: "We got disembarked from the aircraft for technical reasons, then they towed the same aircraft to the next gate and off we were. Delay almost two hours."
חסרונות: "Who charges for coffee, jeez"
יתרונות: "I was surprised by the professionalism of air Baltic employees. They dressed well."
חסרונות: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
יתרונות: "Friendly crew, tons of meal options, good price."
חסרונות: "Checked in luggage is only 20kg, there's no entertainment in flight."
חסרונות: "I tried to check in on my phone and the app did not allow me. The only way was buying lunch in order to move on with the check in process. I decided to get to the counter and the person charged me US$ 35 euros only for checking me in (even though their app had problems to check in). They charged me in total US$ 100 for checking in and checking my luggage. The service was terrible, especially from the person at the counter. In addition to all that, my luggage did not arrive to the final destination and was lost for an entire week. Every time I called the airline, they were charging me per minute even though they were the ones who lost my suitcase."
יתרונות: "On time"
חסרונות: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
חסרונות: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
No food or entertainment. Reasonable seats
You asked about food and entertainment, but there was none. The seats were uncomfortable.
We couldn´t get the boarding pass on line although we tried many times during the previous 24 hours. They made us to pay a suplement of 30 euros in the airport. We have felt cheated.
חסרונות: "This really is more about the flight from paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process. Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan."
חסרונות: "could not be delayed"
חסרונות: "One hour delay"
יתרונות: "To be going home!"
חסרונות: "Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol."
יתרונות: "Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful"
חסרונות: "Unconfortable chair seats; seatbelt too short; tables too low for tall ppl"
יתרונות: "The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!"
חסרונות: "I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed."
יתרונות: "The crew was well trained, kind and receptive. The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late."
חסרונות: "Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS."
יתרונות: "I canceled the flight 6 weeks ago, no refund issued."
חסרונות: "I canceled the flight 6 weeks ago, no refund issued."
יתרונות: "Boarding was quick and we arrived on time."
חסרונות: "When getting to Bucharest we were taken by bus and didn’t have a gate."
יתרונות: "Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg."
חסרונות: "A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time."
חסרונות: "I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure). The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser. When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way". I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap."
יתרונות: "Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight."
חסרונות: "I liked everything"
יתרונות: "The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant."
חסרונות: "To have the menu and duty free booklet at the beginning of the flight would have been helpful."
יתרונות: "Flight Attendants very good"
חסרונות: "Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated"
יתרונות: "They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable"
חסרונות: "The plane seemed very old, toilet in poor condition."
יתרונות: "Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline"
חסרונות: "Serive to pay extra luggage very very slow"
חסרונות: "It was very hot on the plane. There was no legroom in my seat, it was very uncomfortable."
יתרונות: "Crew, polite and friendly"
חסרונות: "delay of more than 6 hours and incorrect information"
יתרונות: "company gave out free drinks and snacks"
יתרונות: "Easy to book on phone no problems getting boarding passes etc."
חסרונות: "Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way."
יתרונות: "Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful."
חסרונות: "The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!"
יתרונות: "On time ,clean aircraft..."
חסרונות: "Crew was very serious...a smile can make a difference....."
יתרונות: "The flight went well."
חסרונות: "Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again."
חסרונות: "Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back. Will never book a blue air flight again !"
יתרונות: "Flight on time . Attentive crew . Good price ."
חסרונות: "Lack of leg room ."
חסרונות: "The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up."
יתרונות: "Arrived early to destination"
חסרונות: "Lack of entertainment also limited drinks"
יתרונות: "Leg room and reclining"
יתרונות: "free breakfast great staff"
יתרונות: "Free drinks, cheap flight and fairly comfortable!"
חסרונות: "No allocated seat."
יתרונות: "Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled"
חסרונות: "The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels"
יתרונות: "staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons"
יתרונות: "Everything was awesome!!! I am going to buy only from you my next flights."
יתרונות: "I recomand to Everyone to use the airlines!!Very good quality"
חסרונות: "Nothing , was everything perfect!The stewardesses very nice"
חסרונות: "Space to sit, especially when seated in the middle"
יתרונות: "Can't say that I liked anything at all."
חסרונות: "1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food."
יתרונות: "Leaving more or less on time serving food & beverages on a low cost flight Even though I didnt eat (carb free, there were'nt any friut or vegtebles) yet the idea was thoughtfull."
חסרונות: "Seats rather narrow"
יתרונות: "am ajuns chiar mai devreme, personalul foarte dragut si amabil , scaunul comod , mancare si bauturi bune."
יתרונות: "Good price, comfortable seats, nuce food and candies"
חסרונות: "No online check-in. 1 hour waiting for nothing."
יתרונות: "Staff on board was friendly"
חסרונות: "Planes were late Issue with on-line check-in Non responsive contact center at high cost per minute Absolutely inadequate space for knees, am 1.93 and my knees were stuck all the way during the flight although I had upgraded to a seat with better space. Old aircraft"
יתרונות: "The service was OK, we flew on time and the flight itself was pleasant."
חסרונות: "The interior of the aircrafts looked old and a bit dirty. The feeling is that you are flying on a poor low cost service."
יתרונות: "The crew is very good"
Great service and adequate food on inter continental flight, but inter-Europe flights they charge for EVERYTHING including water!!
Only 4.5 hrs flight, regular commercial flight. Not crouded at all which was great! But - No entertainment whatsoever. No food or drinks. Even water. I would gladly pay for food, whereas every thing written in the menu wasn't available, but snacks. Not funny guys!! We were in 2 hour lines before boarding. We were not aware that the 400 us dolarla tickets are without food and drinks. We were tired and we were hungry and thirsty. And here it was: a very appetizing menu that we can't buy anything on it.... Again, not funny at all.
On time Crew facilitatîg swift boarding
יתרונות: "The seat was terrible"
חסרונות: "If I had gotten my luggage at the end of the flight"
חסרונות: "Cabin crew were arrogant and didn’t allow us to storage our backpacks in the over head cabins."
יתרונות: "Smooth flying so got some sleep"
חסרונות: "Clearer back-to-front boarding process"
יתרונות: "Friendly crew. Great phone support."
חסרונות: "Online check-in was very messy - not available. After contacting the phone support, it was possible."
יתרונות: "Paid for Business , got a minor economy service ."
חסרונות: "Almost no advantages for business ticket traveller"
חסרונות: "Reject luggage when it fits is aggravating unacceptable Refuse to get cup of coffee when trapped by sleeping passenger Reject cuz luggage 1 lb over when they sent the other luggage on I could have tfr’d l lb to. Check in totally unhelpful 3 security checks by you is hassle and people rude .. tr"
חסרונות: "Better boarding process"
יתרונות: "Flight was cancelled."
יתרונות: "cheap ticket"
חסרונות: "lack of service, very unfriendly stewardess"
חסרונות: "I am handicap, I travel with a scooter. We let them know months in advance and still they did not plan or assist. My scooter was not brought up in Brussels or DC, I refused to leave the plane in DC until they finally brought it to plane. They sat me in row 38...I can only walk a few feet so the airline failed in every aspect...epuc fail. I will never fly Brussels airlines again."
יתרונות: "Arrived ahead of time"
חסרונות: "Not business treatment, the boarding que, the seats, the food"
חסרונות: "Choice of food was very limited as they were missing the food in catalog."
חסרונות: "Seat and cabin temperature was very uncomfortable."
חסרונות: "We got zero offer of beverages during our flight, even a cup of water! Glad we bought our own. It seemed like one of the flight attendants was in a flight with a customer during boarding."
יתרונות: "While the flight left late, the service on board was good as was the comfort provided. Staff friendly. I actually was pleasantly surprised overall given a long past experience on the old SABENA."
חסרונות: "None, overall a decent transatlantic flight without any problems."
יתרונות: "Fair amount on the seating room. Polite staff helpful, on time. good value for money"
חסרונות: "Plane seem a bit old lights would flicker randomly."
יתרונות: "Crew was polite, but..."
חסרונות: "The flight attendants seemed unused to the idea that Orthodox Jews won't sit beside people of the opposite sex. This made boarding take longer than it needed to. The airline should figure out a way to streamline this process on flights to/from Tel Aviv."
יתרונות: "Nice planes"
חסרונות: "My luggage was lost and I still haven't received it"
יתרונות: "The safety instructions movie was entertaining the first time. The crew was friendly overall."
חסרונות: "Both my luggage items were lost on the way there and one on the way back. No free food or drink although the flight price is not that low."
יתרונות: "Comfortable seats"
חסרונות: "Food was rubbish"
יתרונות: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
חסרונות: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
יתרונות: "The only thing I liked was that I landed safely in Brussels."
חסרונות: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
יתרונות: "The crew were very nice."
חסרונות: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
יתרונות: "Safe flight"
חסרונות: "They dropped our connection. Took 3 hours to straighten it out"
יתרונות: "Staff was ok."
חסרונות: "Very poor service at brussels airport. It took 15 minutes to connect the bridge and evenually we had to go down the stairs to take a bus that also took 15 min to start. We also left late frm malpensa due to late check-in but i thin rhe plane actually camw in late too."
יתרונות: "Not much"
חסרונות: "Departing out of Brussels International Airport, the security line to LEAVE the country was 3+ hours long. Not sure what the logistical problem was, but it was a poorly handled experience. They also said it was a daily occurrence."
יתרונות: "Long flights are never fun It helped that the crew was helpful and pleasant Food was ok but there could have been more offered It was an 8 hour flight and there was one meal an hour after take off and then just a very small snack and drink an hour before Not enough water was offered throughout the flight"
יתרונות: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
חסרונות: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
חסרונות: "Very dirty plane, limited space poor customer service. Took pictures of stained trays, seats. Very gross."
חסרונות: "1. During check in, they change my seat number that i choose during the reservation process from a front window seat to a rear isle seat 2. Flight was supposed to land in Hamburg. Because of a storm, they went to Hannover. They announced that the time we will stay in Hannover is unknown. Maybe 2 hours... but then no news from the crew during our stop. 3. Several passeNgers asked to get out in Hannover. The crew said they will ask if possible. After one hour waiting in Hannover they did not even ask the airport authorities. Passengers insisted. The crew then said no because they do not want to go through the luggage finding process. 4. Weather was too hot. Waiting time was too long. Passengers Needed drinks and food. Crew only sold these without even offering free snacks, sandwitches, or drinks. 5. Babies and kids were there. No food nor drinks. They survived during 5 extra hours on the plane schedule on biscuits and water. Personnel did not even think of ordering food from hannover airport while waiting there. They only SOLD the snacks they have. 6. We returned to humburg with 5 hours delay over our original schedule. Stayed 2 hours until we got our luggages on the belt 7. Some passengers had to go back to hannover by train. We discover that all trains were stopped die to problems caused by the storm on the railway. They had the choice either to take very expensive taxis or to sleep over in Hamburg!! 8. This could have been avoided if brussel airline had some good will to at least help those passengers get their luggage and leave in Hannover! 9. Overall: very bad experience and crue attitude in Brussel Airlines!"
חסרונות: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
יתרונות: "The team was nice, the flight took off on time and arrived a few minutes early"
חסרונות: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
חסרונות: "The flight was similar to a low-cost airline but I was not informed of this when booking. Uncomfortable seats with very little legroom, and food was only available by purchase. Not worth paying the cost of a regular flight for a 5 hour flight!"
חסרונות: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
יתרונות: "Nothing special"
חסרונות: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
יתרונות: "The chocolate was delicious!"
חסרונות: "The food was not that good but edible."
יתרונות: "The seats in the plane were amazing. Maybe older but better than the new ones."
חסרונות: "No infotainment screen"
יתרונות: "The plane took off a few minutes late but arrived on time."
חסרונות: "We arrived at the airport at 4:30 for 6:25 flight and there were only 3 open windows to check baggage for 4 different airlines. There were over 200 people in line extending out the door and no one was present to explain what was happening. Soon additional clerks arrived and the line began to move, but it took 45 minutes. The gate area was not large enough for all the passengers and there were seats for only a few while we waited and waited."
יתרונות: "Did not like airline so much."
חסרונות: "Staff did not allow access to lavatories when they were serving drinks and the long waits after were ridiculous"
חסרונות: "Departure delayed for unspecified reasons, most of the passengers like me had connecting flights and it was stressful"
חסרונות: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"
יתרונות: "Very old planes No entertainment Very nice stewardess"