Air hostess service is good ! Food quality need to be better !
Malfunctioning plane made us late…annoying
חסרונות: "As usual best of the best"
יתרונות: "I don’t like it"
חסרונות: "They take my money because my flight it’s was over And they charge me twice"
חסרונות: "We didn’t get tea or coffee :("
יתרונות: "The seats were amazingly narrow and uncomfortable. Difficult to get out of; did not see crew very often with water"
חסרונות: "Less confusing controls on the equipmentl"
יתרונות: "Crew & food was amazing"
יתרונות: "The crew in this sector is ALWAYS rude, and the food is substandard."
חסרונות: "Better attitude from the crew, food quality needs improvement (substantial) and cleanliness"
חסרונות: "Nice flight . I felt really comfortable . Emirates is one of my favorite business classes ."
יתרונות: "Easy to check in, outstanding crew!"
חסרונות: "Old, old, old plane! :("
חסרונות: "Stuff not helpful, rude and not helping at all despite us being with a baby"
יתרונות: "The crew was on point and did there jobs well."
חסרונות: "The food was old fashioned and stuck in the 1960s. Having an option of Beef brisket or Salmon or two polarizing choices. I opted for the brisket and it was decent but not actually worth finishing. It was too fatty and strange tasting. Boarding in Sydney needs much improved screens and communication."
חסרונות: "More what expected."
יתרונות: "Good seats. Good space good crew."
יתרונות: "Emirates does it with class, consistently."
חסרונות: "Wanted some tomato juice, but they didn't have it..."
יתרונות: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
חסרונות: "The delay"
יתרונות: "Very comfortable flight"
יתרונות: "Emirates airlines serves quality service on everything from passenger accessories to food. Classy airlines."
חסרונות: "Only downside of this trip is the long non stop to Dubai. 15 Hours!"
יתרונות: "Comfortable seats with pillows, blanket and good foods"
חסרונות: "The thing which was not good was the service. I would say that service should be done fairly not to see the people background so I asked for something but the crew did bring that. I would suggest to work on this portion. Thanks"
יתרונות: "Hospitality , service and food."
יתרונות: "Everything was very nice"
יתרונות: "Friendly, capable crew. Seats very comfortable - properly flat/horizontal beds."
חסרונות: "Connection was too rushed in Dubai. It seemed odd that they treated it as a night flight (dark cabin), given that it left at 10am - is this for the convenience of the staff?"
יתרונות: "Everything during the flight was lovely"
חסרונות: "But what I really didn’t like was the service they provided at the checking desk in LAX, the staff was a kind of unfriendly. In my opinion they should provide an excellent customer service, but everything I noticed there was unsatisfactory, I love to fly with Emirates but such things will make everyone disappointed."
יתרונות: "The staff at the check in counter at JFK was very friendly and accommodating, much like the crew on the flight. Boarding was orderly and efficiently executed, although some announcement about the 30-minute boarding delay would have been appreciated. Onboard the seating was quite comfortable compared with other airlines I have travelled on and the crew was exceptional in their service - really customer-focused. The meals were tasty with unlimited snacks and complimentary drinks. Generally, I would highly recommend this airline."
חסרונות: "The TV and remote controls could be updated. Touch screen was largely slow to respond and the whole system could be more intuitive."
חסרונות: "Me, my husband and my daughter didnt get seats together in the aircraft though we checked in before 48 hours."
יתרונות: "Traveling internationally is grueling, but Emirates business made the trip easy. After my Nairobi to Washington DC flight, I was able to have a productive day instead of sleeping the first full day upon arrival like normal."
יתרונות: "Better food Meals were bland"
יתרונות: "On time departure"
חסרונות: "No food at all, the same flight in the other direction had food."
יתרונות: "Lots of leg room in a very comfy seat. Great cabin service from friendly and helpful cabin staff. Great entertainment options. Thankyou"
יתרונות: "The new plane is nice, reasonably comfortable in economy with clean bathrooms."
חסרונות: "Frankly can't remember much about this leg of the trip because the next 14 hour leg was so overwhelmingly bad thanks to the highly disruptive fellow passengers and the lack of control from the flight crew."
יתרונות: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
יתרונות: "Flights were booked back in May and Emirates did not make major schedule changes"
חסרונות: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
חסרונות: "The lack of attention by the crew was unexpected,"
יתרונות: "Excellent crew and entertainment"
חסרונות: "Restrooms needed cleaning And Boarding were unorganized"
יתרונות: "From the top to the bottom, everything was excellent except for..."
חסרונות: "...the boarding, which was somewhat chaotic. An announcement was repeatedly made that the final boarding call for the flight had been issued, and suddenly the entire assembly of passengers waiting before the gate stood up en masse and moved toward the gate, where we ended up standing for twenty or so minutes while the passengers were boarded in sequence according to seat assignment. I'm certain that Emirates has a protocol for gate announcements, but one of their employees certainly didn't know what it was."
יתרונות: "Food was amazing crew was too helpful nice DDF overall flight was good will travel again"
חסרונות: "We kept a option for wheel chair but no one turned up that was disappointing."
יתרונות: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
חסרונות: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
יתרונות: "Good service on the plane. They pretty much gave you whatever you asked for. No charge for beverages, etc., even alcohol. The food provided was very good."
חסרונות: "On the outbound flight, the seat bottom was very hard as if the cushion had deteriorated. My behind was killing me very shortly into the 7+ hour flight and I sat on my neck pillow, which wasn't ideal but helped a little. The seat on the return flight was more comfortable."
יתרונות: "Overall the service and the food provided made for a good flight"
חסרונות: "My flight seat assignment was changed without my knowledge"
חסרונות: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
יתרונות: "The crew was incredibly nice and friendly."
יתרונות: "I liked that I got the vegan meal I ordered, the seats were big and there was plenty of leg room. Lots of movie choices, smooth take off and landing"
חסרונות: "Entebbe airport was in chaos with renovations making check in confusing and slow"
יתרונות: "The stewards were really fantastic, and what started out as a delay because of air traffic control, wound up landing on time. Really smooth flight."
חסרונות: "See above. Ended up on a shitty American Airlines flight instead."
חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
יתרונות: "Good. Thank you."
יתרונות: "New international terminal in San Diego is very nice"
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
חסרונות: "Never made the flight because my first flight was delayed."
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Service is good"
חסרונות: "Food is not good. But you can't expect that with any airline today anymore. Entertainment system wasn't working at my seat."
יתרונות: "A lot of legroom and good food for an airplane! The inflight entertainment has games, shows, movies, and a cool map. Plus the crew was friendly. This economy flight felt like premium!"
חסרונות: "Nothing to complain about!"
יתרונות: "Food, drink, viewing options on the personal monitor."
חסרונות: "The seats are terrible! Too small and way too close together!"
חסרונות: "We had 30 minutes delay"
חסרונות: "It seems like my gluten free meal request did not go through. But I must admit it, It could also be my fault"
יתרונות: "Their crews were great. Good selection of entertainments."
חסרונות: "Meals were not great. Their seats were hard to set for a long fight."
יתרונות: "Very comfortable and the flight crew were extremely friendly and helpful!"
חסרונות: "I couldn’t eat the food"
יתרונות: "Everything was excellent, there was no entertainment but wasn't needed because it was a short flight"
חסרונות: "We got there 15 minutes late, which isn't that bad but I had a connection flight and it was very pressed to get to it"
יתרונות: "Friendly service, good food."
חסרונות: "A bit too cold."
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "The forward economy cabin was too cold. When the passenger in front of me had his seatback all the way back, I could not get out of my seat, lean forward, nor see the entertainment screen or eat easily."
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
חסרונות: "Where is my bag"
חסרונות: "* The gate was with bus, and not a direct terminal connection * There were no drawing sets for kids * The food was either overheated or somehow impacted - didn't look proper"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "I was transferred to the flight through vienna, vienna-berlin was cancelled and i am stuck in Vienna"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
יתרונות: "Crew was nice."
חסרונות: "Flight was delayed. No entertainment, even though there is an app for it, it did not work, and the crew had no idea regarding it."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Everything about the service staff the plane amazing"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "Boarding process.."
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "Cabin crew."
חסרונות: "Security at Heathrow."
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
חסרונות: "I was seated at the emergency row. The staff has a policy of collecting the pillows and blankets during take-off from these seats. But they never gave them back to us afterward. Later when I wanted to go to sleep, they could not located these items."
יתרונות: "The best flight that I have had in my life. Never been a very good traveler going on long distances. Peter came it was great. The number of times there were these snacks and meals offered along with coming up and down the isles with extra cups of juice was really nice. I was fortunate enough To have purchased and reserved in advance and emergency exit I’ll seat which gave me the room that I needed because of my length."
יתרונות: "For the most part the crew was attentive, kind, sweet, and overall wonderful. Food was good. Great options for vegetarians. Loved the ice cream as snack:). Clean sealed blankets. Loved the movie and tv options. For the most part very happy with service, cleanliness, pilot keeping us informed of delays or anything going on with the flight. Leg space on coach was difficult for tall people and my son's tray table tilted to where he had to put blankets underneath to keep it straight and avoid further spillage."
חסרונות: "Again the crew has to be informed regarding disabilities. This time an attendant did not allow me to leave my one window closed and said it was due to security and asked to wrap a blanket around my head. Really??? Light streaming into my window was blinding, no time to adjust to the surroundings, light just came through everywhere. Headache ensued even shielding my eyes with the blanket. At least my family helped guide me out. Though head injury is not a visible condition it is still a disability which requires consideration and must not be treated lightly. I perform due diligence to address my disability without extra assistance outside of my family....I only asked for my one window to remain closed. There is still light around enough for people to see more than adequately. This incident is the reason for the 3 stars...because of one crew member...instead of the deserved 5 for everyone else."
יתרונות: "Service, clean restroom, courtesy of crew members"
יתרונות: "Entertainment and food"
חסרונות: "Boarding was slow, and disorganized."
חסרונות: "The food service had problems. When they got to our row they didn't have any more of our dinners left and without asking I was given a meal from first class with an entree I did not care for. My wife seated next to me gave me half of her entree. Then the snack towards the end of the flight I was given a burrito type thing without asking what flavor I wanted. All in all the food was poor and the attention to the passenger was poor also."
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "The crew were very helpful"
יתרונות: "Good leg room"
חסרונות: "Movie system frequently had to be rebooted."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
יתרונות: "Professional pilots. Good flight."
חסרונות: "Unprofessional and rude flight attendant. Not enough food available on an 11 hours flight."
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
חסרונות: "The food was not that good, the beef was like a brick and the service Poor , I asked for water twice, by the time it arrived I already had finished, same for bread I had to ask for bread, was not offer, if I didn’t asked for the main course in the lunch portion on the flight they were taking away the tray after the salad and fruit, I did not like the salad, I tried mine and my Husbands that was salt restricted and they were Awful. I travelled business class, the flight was packed."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Premium Economy seats LHR-SAN. Comfortable, decent food, nice variety of entertainment. This flight is the best way to get from San Diego to Europe."
חסרונות: "The TV portion of the entertainment system didn't work, but there were enough movies to keep me occupied for the 11 hours of the flight."
יתרונות: "Crew was nice. First time ever that a stewardess removed my vegiterian tray early while others are eating so I can move in my seat"
חסרונות: "I was frustrated that I could not choose my seat on my on line check in. I thought at that point one can choose their seat. This happened to me on my way previous flight on BA and nothing was fixed on the app"
יתרונות: "The crew apologized for the late departure"
חסרונות: "We were left waiting for the technical issue to be fixe for more than an hour"
יתרונות: "Crew was friendly and polite, food was ok, decent entertainment system. Plane was new and clean."
חסרונות: "Seat pitch was small and not a lot of legroom. When passenger in front of your folds his seat, the seat back is mere inches from your face. Cabin announcements were too loud in headphones."
יתרונות: "Most everything"
חסרונות: "Seat choice"
יתרונות: "The flight was pleasant"
חסרונות: "That my luggage is not here and I have no idea when I will have it"
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
יתרונות: "good entertainment"
חסרונות: "food was worse than typical airline"
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."
חסרונות: "The service wasn't very good. We had to walk to the galley for drinks mid-flight."
יתרונות: "Every thing was in time Service was good"
חסרונות: "Not enough room to sit or eat The salmon dish was not good in my opinion"
יתרונות: "Crew is very nice"
חסרונות: "Seats are pretty small"
יתרונות: "Crew is very nice"
חסרונות: "Seats are pretty small"
יתרונות: "The food was decent and the tv's offered a number of movies and options to pass the time this was my first time flying with BA and I would fly with you again. Much improved from AA and United"
חסרונות: "The crew was fine, but not overly friendly. I flew BA to and from my destination. The other flight, the plane was nicer/newer possibly."
יתרונות: "The food was good. They asked for people with carry on to check their baggage at the gate. We were the only ones that did and they rewarded us with priority boarding. Nice touch."
חסרונות: "Non stop London to San Diego, 10.5 hr flight. Like most airlines the fit was so tight that by the end of the flight I never want to fly again."
יתרונות: "Food and service were first class even in economy seating. British Airways is always my favorite airlines, consistently superior in most areas. The food and beverage on the 24hr flight was very good."
חסרונות: "The Boeing 747-400 on leg from London to San Diego had the older infotainment system, compared to my first flight. It worked well, however the screen was small, and the in flight flight tracker was dated. Most BA flights have the newer system."
יתרונות: "Smooth flight"
חסרונות: "No entertainment unless purchased. Seats were very tight -no leg room"
יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Everything went well, the crew was great."
יתרונות: "Comfortable aisle seat"
חסרונות: "Better first class deals"
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "Crew we're very accommodating and friendly."
חסרונות: "Seats extremely narrow and back support non-existent."
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
יתרונות: "I like that we made it safely."
חסרונות: "The crew seemed to not like their job and were very short with customers."
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Service on the plane was good"
חסרונות: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
יתרונות: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
חסרונות: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
יתרונות: "Very accommodating with my seating requests; very kind staff and nice new plane"
חסרונות: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "On time"
חסרונות: "Not comfortable at all, seats are too crowded, and cabin was way too hot!! Some ppl had to undress their babies..."
יתרונות: "Very friendly flight attendants. Great food!"
חסרונות: "AIr Canada lost my luggage and the return flight was late"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
יתרונות: "The service was very good and the flight felt safe and smooth."
חסרונות: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
יתרונות: "Everything was amazing! On time and nice flight!"
חסרונות: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "Aircraft was originally booked solid, but a last minute change of aircraft switched us to a larger aircraft so everyone could spread out and get a little more room. Crew was energetic, enthusiastic and pleasant. Overall the flight was above average, mainly due to the friendliness of the crew."
חסרונות: "Leg room in economy is always an issue (I'm 6'4"). Thankfully this flight was not booked solid and there was no one sitting in that dread middle seat. The food was Mediocre at best. We ordered a pizza for lunch, the toppings apparently shifted in flight and the cheese and pepperoni slid off the crust and was sitting on one side of the box with the crust on the other... (Advice - Stick with sandwiches, crackers and cheese, etc. instead of the hot meals on Air Canada)."
יתרונות: "the mounties rock, seriously"
חסרונות: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
יתרונות: "SAME AS ABOVE."
יתרונות: "Loved the leg room. Flight was on time and got our luggages on time, flight attendants were very nice and helpful! overall flight was very comfortable. will fly with Air Canada in the future again :)"
יתרונות: "Boarding was pretty quick, efficient, on time"
חסרונות: "Seats had least legroom of any plane I can remember. I'm not that tall and my knees were in the seat pocket the whole 5 hr flight. Also, the seats could stand to be a lot cushier. I felt like I was sitting on a piece of cardboard after the first 2 hours."
יתרונות: "The staff was very friendly and extremely accommodating."
חסרונות: "There could have been a bit more on the entertainment selection side."
יתרונות: "Crew Only."
חסרונות: "AC website states for US and Canada allow 120 mins. We arrived to the airport 130 mins inadvance. We had no checkin bags but we almost missed our flight. (Many people did miss our flight). You need to allow at least 2 -3 hrs for US security checks. Because we almost missed our flight, we didn't have time to purchase food preboarding and the selection in the plane was very limited. My partner is 6'1 and the seat was extremely uncomfortable for him and it was not in our budget to upgrade. There was no free entertainment in the plane. You needed to rent a tableT!"
יתרונות: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
חסרונות: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
יתרונות: "The person we sat next to. And the great flying of the pilots."
חסרונות: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"
יתרונות: "I liked that the head rests bent so I could rest my head on something"
חסרונות: "There is not a lot of legroom back in the economy section - I'm 5'7" and I kept hitting my knees on the back of the seat in front of me, so if I was any taller that would have been very uncomfortable."
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
חסרונות: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
יתרונות: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
חסרונות: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
חסרונות: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
יתרונות: "Friendly staff, not as crowded as most airlines"
חסרונות: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
There was not enough time to get through security without running and cutting lines. I like that all my documents where in order before I got in line.
The connecting flight was way to tight to get through security with out running and cutting lines.
Everything is good the flight attendant of very friendly
צק אין , היו רק 2 דלפקים ותור ארוך מאוד , זמן המתנה 2.5 שעות . יציאה באיחור של שעה ( ישיבה במטוס ) ובסוף נחיתה קשה שהנוסעים נדחפו מהבלימה
Nothing good to say. Customer services was OK.
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
יתרונות: "The crew was okay,...and we got there"
חסרונות: "The plane, was a piece of junk, and the AC wasn't working."
חסרונות: "The suitcase did not zrrive"
חסרונות: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
יתרונות: "Food was good, lots of great movies to watch during such long flight."
חסרונות: "Check-in process and seat selection is misguiding and confusing. Boarding was slow and takeoff took place an hour later than scheduled."
יתרונות: "Left on time, arrived on time, new plan, nice crew"
חסרונות: "Wi-fi did not work"
חסרונות: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
חסרונות: "Toilets were REALLY dirty"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
יתרונות: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
חסרונות: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
חסרונות: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."
חסרונות: "I wish there was a bigger selection of movies and tv-shows to watch."
חסרונות: "Leg room on Iberia flights is scarce, even though I'm only 5'7" tall. No snack or beverage service on a 2 1/2 hour flight."
יתרונות: "Iberias actual flights are always excellent from the crew, entertainment, food, and all the way up to the pilots smooth landings."
יתרונות: "First time experience with Iberia. Very comfortable, friendly & good service."
יתרונות: "Great deals and nice crew! Patient and helpful."
יתרונות: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
חסרונות: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
יתרונות: "Fast efficient boarding."
חסרונות: "No frills flight. You have to pay for snacks and drinks."
יתרונות: "When I got off a previous flight, I had missed my connection. I was greeted with someone who had already booked my next flight. Also, the seat was fairly comfortable for a 2 hour flight."
חסרונות: "As great as it was that they booked my connecting flight, I wish I could have my luggage. It has been over a week and I believe that it is because I had such a short layover from my first flight to this one."
יתרונות: "Airport was spacious and gate area/aircraft clean"
חסרונות: "Captain made. Or announcement other than twice very loudly to announce take off/landing to crew. Woke people up."
חסרונות: "No WiFi on a 10 hour flight!"
חסרונות: "Krew. Comfort srat . Space."
יתרונות: "Internal Wifi to watch movies and music"
חסרונות: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
יתרונות: "Seats in the first flight were very tight"
חסרונות: "No space for the legs!"
יתרונות: "Entertainment selection was good."
חסרונות: "Flight was significantly delayed. During this time, there was no air conditioning and it was extremely warm in the plane. Crew provided no guidance on connections at any point during flight."
יתרונות: "Seats were too crowded. No leg room."
יתרונות: "Decent flight"
חסרונות: "No snack, no drink, no entertainment - not the end of the world on a short flight, but they're categories you asked about"
יתרונות: "On the plane, the trip was fine. The trans-atlantic section of the flight was surprisingly spacious."
חסרונות: "The connection was too short in Madrid, so I missed my flight to Berlin and was stuck in the airport for 11 hours. No airport lounge. Kind of a drag after a 9 hour flight. Also they said that my luggage would already be in Berlin but it was not and now I am still trying to find it. Yikes!"
חסרונות: "The plane was absolutely freezing. It was so uncomfortable. And no leg room whatsoever. I couldn't even cross my legs."
יתרונות: "The terminal at the Madrid airport has good shopping and dining options, but it's rather far and took ~25-30min to get there (including a short wait at the custom control."
חסרונות: "The check in took an awfully long time, the agent took 25-30 min to finalize our boarding pass."
יתרונות: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
חסרונות: "My connection flight to use was better on americal"
יתרונות: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
חסרונות: "See above"
יתרונות: "It got me there"
חסרונות: "Seats were so tight that you had to fold yourself into the rows and your knees were hitting the seat back in front of you. They charged for any food OR drink - NO free beverage service at all."
יתרונות: "Boarding was very efficient"
חסרונות: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
חסרונות: "Food was just ok"
יתרונות: "On time, great service"
חסרונות: "The lack of leg room and comfort of chairs"
חסרונות: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
יתרונות: "Lots of leg room. Great selection of in flight movies, games, and music. The lunch/dinner was really good."
חסרונות: "Started boarding really late and 20min late taking off. Arrive almost and hour late. Breakfast was a dry roll with a slice of ham and cheese, half a kit Kat, and a yogurt."
חסרונות: "It landed with a very narrow window to my connecting flight"
יתרונות: "I liked the selection of movies, and the quick boarding process."
חסרונות: "I didn't like that when I was boarding I was told I had no seat and was standby, this was very stressful, though it was eventually taken care of. I wish I'd been told earlier, they said that when you use a machine to check in, you don't find this out until boarding."
יתרונות: "great leg room and food"
חסרונות: "I was told i would be able to book my seat 24hrs before my flight. I was on the phone while i was on vacation trying to do so and was told it wasn't possible after 4 hours going back and forth with them."
יתרונות: "Boarding on time."
חסרונות: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."