The flights were good. service was good. food could be little better.
חסרונות: "Keep employees have to give excellent service & smiles to passengers"
יתרונות: "Plenty of leg room and the crew were very helpful and attentive."
חסרונות: "None which I can recommend."
יתרונות: "Nothing, it did not felt like an Emirates flight."
חסרונות: "The ICE on this flight is ancient, the seats are narrow, food was okay, nothing special. This is an old 777, which needs a refurbishment badly. Boarind experience is blah. After checking in you find yourself in a waiting hall with all the other passengers."
חסרונות: "Flight is not clean,I was given non veg food instead of veg saying there is shortage of vegetarian food packs, what if I’m a pure vegetarian? Should I stay hungry? Also they took a very long time to serve the food, be it breakfast, snack or dinner.Each time I ask for something the answer has been always da same ‘’ we are sorry we don’t have that’’ Due to worst possible seat so far I have asked for an extra pillow and as expected they don’t have."
יתרונות: "On thiime.Good Meal. Professional flight crew."
יתרונות: "All the teem all the services"
חסרונות: "My 2 bags didn't come out to Cairo airport Your employee helps me to report that. He didn't give me the $200 to buy some clothes. Because he told me that my 2 bags coming out in a vew hours. And they give my cell phone # 01114488833 and I give them my wife's cell phone # 01225993535. They never call me they never answer me. 8 days. So I went yesterday 10-11-18 to the Cairo airport I met one of your employees. Asking for my 2 bags they told me that they called my my wife but they didn't. I asked my wife she said they never call me. And she talks to them on phone. They said sorry some mistakes happen they should give me $200 for every single day my bags lait but they didn't ButI received my bags broken an I lost my wife shoes and my candy The chocolate rolled over my clothes And the workers open one of my bags and eat some candy and leave the trash inside the bag"
יתרונות: "Jumbo jet plane was fantastic."
חסרונות: "None for now"
חסרונות: "I cant cause im still at quantos waiting for them to find my god damn bags!"
חסרונות: "Older plane less entertainment options"
יתרונות: "Nothing special flight."
חסרונות: "Old entertainment and less leg room."
יתרונות: "The crew was excellent and the food is very good. The portions were good and the drink selection is excellent."
חסרונות: "The seating room is poor for someone who is 6'2" tall. My wife had issues with her ankles swelling. When we tried to get a cold compress to put on them we never received it. We also asked for some fruit instead of the pizza snack and didn't receive it either. I know you don't have much control over passengers, but we had a two year old child in our seating area and it screamed and cried virtually the entire 14 hour flight. Very annoying."
יתרונות: "Tv and kids movies , crew were nice"
חסרונות: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
יתרונות: "Fast boarding, seating space ok for long legs, variety of entertainment, many food choices"
חסרונות: "Crew is way less friendly than before, many extras gone (wet towels before plane starts, no more offer for further drinks by crew), things are collected while halfway in air (blankets, earphones)"
יתרונות: "the entertainment options"
חסרונות: "The crew, instead of the usual isle by isle service kept the food trolly at the service station and bought back trays to passengers. This doesn’t have a clear logic to it, but the worst part was, was that they forgot where they were and I had to use my call button for a meal. People were skipped over and they mixed things up. Shockingly disappointing decline in Emirates service standard."
חסרונות: "Breakfast could have been a bit better"
יתרונות: "The planes are comfortable, the entertainment has plenty of options and plugs for your chargers if you want to use your own. The staff are friendly and very attentive. Emirates understands service. We had one cabin crew (on our flight to New York) named Amor who was was “on it” - attentive, helpful...everything you want on a long-haul flight!"
חסרונות: "This isn’t Emirates’s fault, but it took over 45 minutes (after we had come through passport control) for the bags from our flight to come out and we almost missed our train into Milan. But that is the fault of Malpensa airport."
יתרונות: "Only thing I liked in this flight was food."
חסרונות: "Starting from boarding this flight was a problem. we had a infant(18 month old) sleeping in our arms as the flight was at 3:30 Am and was delayed by an hour. There was not priority boarding for elderly and people with kids. We had to wait in queue holding our carry ons as well as the kid. As we were last in boarding it was hard to find a closest spot for our carry on. Crew would not respond for about 10 mins or so( not during take off or landing) this was during mid flight when there was no turbulence(seat belt sign was off). We asked for a veg meal instead of baby food as our kid eats solids and she does not like instant baby food's. We requested this when we booked her ticket , she was not even given food luckily we had some milk powder and water bottle. Really bad experience with Emirates"
יתרונות: "The flight was smooth. Food was good."
חסרונות: "Long wait while taking off from Dubai."
יתרונות: "Almost everything !"
חסרונות: "Had to go and find a steward at one point to find out where my coffee had gone to."
חסרונות: "They treat you what kind a color your Skin color"
יתרונות: "I was very pleased with the service and customer care the airlines displayed."
יתרונות: "Awesome plane, lovely cabin crew, overall went above and beyond to make it as best a flight they could for us! I will definitely fly (and prioritise) emirates as a preferred airline from now on."
יתרונות: "Every thing about Emirates was first class Including the CREW!!"
חסרונות: "It was a bit too cold but it did get better afterwards"
חסרונות: "I had to travel extra hours because they wouldn't let me change my flight pattern I wanted to do a flight change thinking it would be $200.00 no they wanted $1700.00 which was more than my original flight so I had to fly back to catch my original flight"
חסרונות: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."
יתרונות: "The outstanding service of the flight attendants."
חסרונות: "Need nice tea"
יתרונות: "When traveling overseas, I believe Emirates is by far one of the best airlines to travel with. From check-in to arrival the staff is extremely professional, polite and helpful. I will look to travel with Emirates every possibility I get."
חסרונות: "I think the meals can be simplified a little. Wasn't a big fan of the food, but I rarely eat on the plane so it didn't matter anyway."
יתרונות: "The flight crew is genuinely caring"
חסרונות: "No toilets in departure lounge! Delay of 30 minutes sitting with hardly any oxygen in cabin thought I was going to pass out. My last flight with Emirates."
חסרונות: "16 hours transit in dubia without any service."
חסרונות: "Honestly nothing perfect Airline Definitely I will use the Emirate at airline again and again"
חסרונות: "Thy did not hv service on demand in First Class. So had lunch at 10.30 am"
חסרונות: "Missed flight because checked bags took to long to get back"
יתרונות: "Liked the entertainment."
חסרונות: "Some of the crew members were rough. Bashing the passengers and missing the courteous approach. No snacks available in the kitchen between meals on the long 14 hours flight segment."
יתרונות: "The flight and accommodations were wonderful during the flight. The accommodations during the layover were nice at the Boston Courtyard Marriott. Pam & Keith Schroeder"
חסרונות: "We waited in Dubai 3 hours for connecting flights to arrive because of fog. When we arrived in Boston, they told us we had missed the connecting flight to Detroit by 20 minutes and could not fly back until 26 hours later. We were disappointed that the $50 dinner voucher would not allow us to each have 1 alcoholic beverage. (We should have read the fine print...)"
יתרונות: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
חסרונות: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
יתרונות: "Excellent food, good timing of food, drinks, etc. helpful flight attendants who were efficient and not overbearing."
חסרונות: "The plane was very cold when we got on, and it was difficult to get a blanket. It was also very cold when landing when we were required to give our blankets back!"
יתרונות: "Crew, food and entertainment was good"
חסרונות: "No foot rest for a long flight."
חסרונות: "Everything was good"
חסרונות: "Had a tough time to get a replacement ticket."
יתרונות: "Helpful airhostes"
יתרונות: "Excellent service and attention, good food, new plane with better air circulation and space"
יתרונות: "Most the food is ishen food . Should be difrant"
יתרונות: "Very friendly, courteous service. Boeing 777, spacious and quiet aircraft."
יתרונות: "My flight was very comfortable, and the staff was very attentive."
חסרונות: "I was not able to choose my seat for this flight"
Fantastic pilots! Great landing in a windy weather situation.
Brian the flight attendant was rude and completely unprofessional
יתרונות: "Absolutely ridiculous ... sat on the runway longer than the flight."
חסרונות: "Reason we sat on the runway longer than the flight is they were understaffed. Unacceptable."
יתרונות: "Seats were good"
חסרונות: "Flight was delayed on both ends"
יתרונות: "There was an amazing variety of tv shows and movies. That is essential for long flights like ours was."
חסרונות: "For long haul flights, I am used to being offered a pillow/blanket, even when sitting in economy."
יתרונות: "Crew, movies"
חסרונות: "Too many announcements. It seems like they were announcing something all the time and it became annoying."
חסרונות: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly checked our passport Poor customer service"
יתרונות: "price great; direct flight;"
חסרונות: "The carrots were hard and the bread was cold."
יתרונות: "We were in coach and the crew made us feel like it was business class!"
יתרונות: "Just ok"
חסרונות: "Can't understand why it was delayed"
יתרונות: "Good seats"
חסרונות: "Flight was delayed and my luggage didn’t make the plane."
יתרונות: "I had an awesome seat 10a with plenty of leg room."
חסרונות: "It was as good as can be expected."
יתרונות: "Delta, as always, comes through! Although my original flight was delayed, Delta provided the option to rebook on another DL flight at no additional cost. They made it super easy! As always, the crew was friendly, helpful and professional! Thanks!"
חסרונות: "Crew didn’t serve drinks/snacks; otherwise nice and short flight"
יתרונות: "Love Delta. They will always be my #1 choice."
חסרונות: "Seats aren’t super comfy, but that’s true of economy on any plane."
יתרונות: "Very bad crew. Seats very uncomfortable"
חסרונות: "Crew could have been better"
יתרונות: "I liked that me and my boyfriend actually got to sit together."
יתרונות: "New plane with great entertainment arrived 30 mins early"
חסרונות: "They upgraded only my husband and split him up with the rest of our family. We were delayed and once we landed we got stuck in an active taxi way just because of poor arrangements from airport staff"
יתרונות: "I have never seen a gate attendant call each person by name as she scanned their boarding passes! At Delta I felt welcomed by every employee. Even the pilots greeted the passengers as they exited. All the other airlines just want my money, they want to cram me into smaller and smaller spaces and want me to sit there and shut up so they don't have to interact with me. I will fly Delta every chance I get, even if I have to pay more money."
יתרונות: "Some of the cabin attendants were friendly and helpful. Others not so much."
חסרונות: "Even in "world business class" the pods are very small and cramped and there is no room to put a carry on bag even something as small as a headphone box. Also the business class bathroom was very small, very disgustingly dirty when we boarded (someone tried to clean it a bit) and dirty and small throughout the flight. The bathroom does not have ventilation and the toilet basically does not have any liquid for flushing!"
יתרונות: "Everyone is working the gate and on the plane were amazing!"
יתרונות: "Not much."
חסרונות: "The hand-me-down Southwest boarding group gates. The automated ticket readers. The whole de-personalization."
יתרונות: "It's a rather short flight. We grabbed 12A and 12B (should've gone for 10A and 10B when the choice was there) as knees started to hurt. Fine SLC lounge one is fine (mac-and-cheese, chicken, Baileys behind the bar, etc.) to make you happy prior to departure."
חסרונות: "No food, snacks are okay though so this is a wash considering it was a short flight. Sky priority bagging ... doesn't matter. We saw several other bags get unloaded along with ours. No Delta lounge at the destination (RNO)"
יתרונות: "Gluten free snacks, hooray!"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Once we hit the coast we skirted down the coas of Florida which provided a spectacular view. The approach and landing at Key West airport was thrilling and absolutely perfect. We’ve flown Delta many times but this was our first but not last time to Key West."
חסרונות: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
יתרונות: "Got upgraded to 1st / Business class."
חסרונות: "Due to weather the power outage in ATL, the flight out of PHL was delayed by about 30 minutes. No movies. No meals."
חסרונות: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."
חסרונות: "Landing was frightening."
יתרונות: "Friendly staff, good service in First Class. Had the side with only one seat -- nice to have no neighbors."
חסרונות: "I forgot my wired ear phone so I purchased the earphone. I knew i shouldn't expected anything for $2 but really I couldn't hear anything at all to watch the movie. It's used to be free, now even paid the quality of the stuff is really suck."
יתרונות: "Crew were lovely, boarding wasn't too painful."
חסרונות: "Payed extra for a seat that was the seat I selected. Totally disappointed"
יתרונות: "The crew addressed me by name"
חסרונות: "Wasn't lonng eough"
יתרונות: "The flight attendant. Lovely and professional."
חסרונות: "I don't know why delta's service has deteriorated so much in the last few years. Last two times that I flew the service and attitude at the gate has been horrible. Seat assignment has become a dread. Upgrade options are over priced. I guess I will be looking for a new airline."
חסרונות: "The temperature in the plane from Rhineland to Minneapolis and to San Jose was hot"
יתרונות: "Great Service and amenities for a great price!"
יתרונות: "On time"
חסרונות: "Very cold on plane and when I asked for a blanket was told when she had time I then saw her give people blanket s all around me she was very unfriendly"
יתרונות: "Inflight entertainment"
חסרונות: "the flight attendant on my first flight was awful. Ride and incompetent. The second flight was delayed 1.5 hours with no explanation and now we are waiting for our fate to open up in Denver. We were told it would be 5 minutes but so far it has been 30."
חסרונות: "As usual, a small space on a full flight. Pretty uncomfortable."
יתרונות: "Smooth ride. Delta got everything right from takeoff to landing."
יתרונות: "The crew were friendly and efficient. The seats were narrow, but as to be expected. Meals were fine. Will fly Delta again and again."
חסרונות: "Flight Minneapolis to Detroit was delayed which caused us to miss our original flight and go out a day later."
יתרונות: "Everything went smoothly and efficiently"
חסרונות: "Everthing went well no complaints"
חסרונות: "Not a lot of leg room"
יתרונות: "Nice plane. Comfort seats were nice."
חסרונות: "Extremely slow boarding."
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Sat on the plane for hours only to Have the pilot time out and walk off the plane. Back up pilot showed up and the flight was canceled. No other flights to get me to My destination for 3 days. My luggage was still sent to my destination even though the flight was cancelled. Very bad experience with American Airline and I will do everything I can to never fly American Airlines again
יתרונות: "We got to our destination."
חסרונות: "Better social distancing standards. People are still getting sick even with the vaccine."
חסרונות: "flight was packed and attendants were nice but gone are the days of comfortable travel in coach"
יתרונות: "Very nice crew."
יתרונות: "On time"
חסרונות: "Some social distance inside the plain would’ve great"
יתרונות: "Nice to fly again!"
יתרונות: "Everyone was very accommodating."
חסרונות: "Not much at all. Everyone was very accommodating"
יתרונות: "The flight crew and the captain were terrific."
חסרונות: "Gate agents were rude. Everybody was forced to check-in their carry on luggage due to the small plane. This information should have been shared before boarding. We were informed as we were boarding and had to scramble to remove the laptop from our carry-on and help up passengers behind us from boarding. A totally unnecessary stressful situation created by the gate agents for failing to share information. Once we got onboard we saw carry-ons larger then what we were forced to check-in. Evidently, enforcement of standards is at the gate agents' discretion."
יתרונות: "Comfortable seats with plenty of legroom."
חסרונות: "The counter agent charged us for one bag when it should have been free. According to her, there was nothing she could do as that's what the computer stated. She did mention we have a receipt so we can ask for a refund. Why was she even there?? Could have done the same with a kiosk."
חסרונות: "Paid for First Class so I could sleep on this red-eye. Wasted my money. Seat was uncomfortable, legroom in my bulkhead seat was horrible. I can sleep anywhere...make that ALMOST anywhere, now."
חסרונות: "The crew was outstanding and the aircraft was new and comfy"
יתרונות: "The seat is uncomfortable"
יתרונות: "Crew was not bad at all. And the seat was comfortable and pilot did an excellent job getting us off the ground and landing. Well done. Great job"
חסרונות: "We know this is not the easiest job dealing with grumpy people. But we are not all grumpy many of us appreciate your hard word, so a smile at the ones smiling is nice."
יתרונות: "some what and it could be better"
חסרונות: "the help you get from the crew and if they wouldn't make so many gate changes"
יתרונות: "Woman at ticket counter was great. Was traveling with 2 kids and she moved our seats closer to the front"
חסרונות: "Crew was rude, and we had to wait an hour to leave, I understand things happen, but then we were rerouted mid flight so it was inconvenient and again I get it, things happen. But the landing was incredibly rough and the pilot didn’t apologize. That would have made things better, but he said nothing about being sorry we were delayed and nothing about the rough landing."
יתרונות: "Departure was on time"
חסרונות: "Really hard seats, no phone charger outlets, on board WiFi didn’t work"
יתרונות: "The crew was wonderful of the flight was fine!"
חסרונות: "Arriving 2 hours before my flight I had a hard time getting through security because of my handicap situation, I arrived at the gate as the plane was leaving the gate, whie American Airlines where able to get me on the next flight, the flight was 3 hours after my original flight! JW"
יתרונות: "Flights to Reno tend to be empty if you fly in the right time of the week. I booked the cheapest ticket and ended up getting an exit row all to myself."
חסרונות: "There is no seatback TV which is a major drawback. They do have a service that you can stream through your personal device but my power outlet didn’t work so my laptop died mid movie."
יתרונות: "We had two medical emergency on board so the flight attendant took care of them really well"
חסרונות: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"
חסרונות: "Movies selection"
יתרונות: "Flight was fast and comfortable."
חסרונות: "I purchased a flight two weeks ago to depart at 11am from lax I checked in at 10:30 where they told me It was too late for me to check in they gave me another flight departing at 4pm (free of charge) weird right? Very disappointed since I always fly and check in 30 minutes before. I didn’t have any luggage with me either I do not think it’s fair and I will not be flying American Airlines/Alaskan airlines ever again."
יתרונות: "Seats are terrible. My back hurts after the journey. Leg room is bad too."
יתרונות: "Not a single part has a positive remark"
חסרונות: "Well - this partner of westjet was terrible. The amount of re direction to get to the final terminal was absurd .. that's just my venting My real problem is that then "crew" or team that represent s the American Airlines / compass part was just useless. A hand full of people - myself included didn't get a chance to board the plane as they didn't make any announcements. Beyond disappointing. When you check in they take your cell phone "in case " well no call no txt no nothing. It was a joke the level of service No apologies or anything just a group of any tired patrons getting the worst customer experience. I'll never EVER book a flight that has anything to do with American Airlines or its partners"
יתרונות: "I enjoyed the customer service, the nice landing and the pilots recognition that too many announcements on night time flights is unwanted."
חסרונות: "I was on the plane for 50 minutes before we departed. I was in group 6. The people before my group waited even longer. I also don't like Americans stand alone terminal at LAX; there's no vendors or services there."
יתרונות: "I'm gluten free & I don't eat pork so I would like a gluten free no pork option!"
יתרונות: "Flight attendants were courteous and hardworking. Made sure all passengers were taken care of."
יתרונות: "Nice screens with a good movie selection. Alcohol was included."
חסרונות: "I'm 5'10 and my knees were smashed into the way-too-reclined seat in front of me for 10+ hours. Even though we booked together our seats were separated by 1 row and 4 seats over and they were unable to put us together, even though my row were all single travelers."
יתרונות: "The crew was phenomenal!"
חסרונות: "The PA system was not working in the terminal, so crew member had to yell for passengers to hear her while calling out the groups to board."
יתרונות: "Was able to get my flight transferred!"
חסרונות: "I liked Everything!"
יתרונות: "The flight attendants were great."
חסרונות: "The flight was over an hour delayed. that meant I arrived home at 1am. That is a very rough morning."
חסרונות: "Fight was operated by American. Alaska forced to wait in line and see assistance, then inform that because the flight is operated by American, they won't be able to check me in. Had to walk to a different terminal of LAX wait in 2 more lines and by the time they were able to assist it was too late to check in. Missed the flight, have to rebook a 3 hour later departure, move the meeting and take a flight back 4 hours later that has a layover and adds about 2.5 hours more on the return leg. Not to mention having to pay for the new seat."
יתרונות: "Fast boarding. Arrived earlier. Nice plane, very clean."
יתרונות: "I enjoyed the Gps chart showing the flight data from takeoff to landing."
יתרונות: "Overall, one of the most enjoyable International flight experiences I have ever had."
יתרונות: "That the flight was not full and staff were just great very friendly and helpful."
חסרונות: "All good on this flight."
יתרונות: "Seats, food was okay, personal tv was very nice and complementary wine was a plus!"
חסרונות: "Food could be improved. Sleep masks would be awesome as well."
יתרונות: "Again, it seemed to me there was more legroom in first class than on similar Delta flights - meaning it was more comfortable. Also, there was a delay of a couple of hours leaving Dallas due to a problem with the plane's radio, and the American employees handled it very well, keeping the passengers informed and smoothly transferring everyone to a substitute plane."
יתרונות: "I like the comfortable chairs and screen touch screen in the seat in front of me"
יתרונות: "Quick flight. but my row and some others behind us did not get beverage service. Never had that happen before."
יתרונות: "I liked how efficient the landing was, and how quick food was served."
חסרונות: "We were not given a lot of information about takeoff and we left 2 hours late. Also, the staff was pretty unfriendly. A guy got sick and threw up, and a couple of flight attendants made a big show of it and made him feel badly."
יתרונות: "Everyghing was smooth and on time"
חסרונות: "Nothing at all"
חסרונות: "Had a passenger behind us that was coughing the whole flight with what we think was a cold and now we are both sick with colds."
יתרונות: "The crew was amazing."
חסרונות: "The plane was so old, the TV was high in the middle. Very kittle room for legs, and I am a small person. Very uncomfortable for an 8 hour flight."
יתרונות: "Nice airplane, it appeared pretty new. Everything was clean."
חסרונות: "My screen was out so I didn't get to use the new technology. I could see other people using it for maps and stuff. It looks neat."
יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Every thing"
חסרונות: "Everything was amazing"
יתרונות: "Everything went well, the crew was great."
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "Crew we're very accommodating and friendly."
חסרונות: "Seats extremely narrow and back support non-existent."
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
יתרונות: "Really liked I have space for my legs."
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Service on the plane was good"
חסרונות: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
יתרונות: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
חסרונות: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
יתרונות: "Very accommodating with my seating requests; very kind staff and nice new plane"
חסרונות: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Very friendly flight attendants. Great food!"
יתרונות: "Food good Choice of movies pretty good"
חסרונות: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
חסרונות: "AIr Canada lost my luggage and the return flight was late"
חסרונות: "Flight was delayed"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
יתרונות: "The service was very good and the flight felt safe and smooth."
חסרונות: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
יתרונות: "Everything was amazing! On time and nice flight!"
חסרונות: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
יתרונות: "Boarding and crew were very good."
חסרונות: "Air Canada Legs were excellent, but Rouge Sucks!"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "the mounties rock, seriously"
חסרונות: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
יתרונות: "The staff was very friendly and extremely accommodating."
חסרונות: "There could have been a bit more on the entertainment selection side."
יתרונות: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
חסרונות: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
יתרונות: "The crew was nice and friendly"
חסרונות: "The seats are too tight"
יתרונות: "The crew was polite and friendly."
חסרונות: "The food was not good"
יתרונות: "Great customer service great people"
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "The flight attendants were very professional and caring"
חסרונות: "My vegetarian food choice did not transfer from my United Airlines profile"
יתרונות: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
חסרונות: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
יתרונות: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
חסרונות: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
יתרונות: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
חסרונות: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
חסרונות: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
יתרונות: "Friendly staff, not as crowded as most airlines"
חסרונות: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
יתרונות: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
חסרונות: "I honestly can't say anything negative about this experience!"
יתרונות: "Would defently will choose AC again"
יתרונות: "Everything the Dteamliner experiance"
חסרונות: "Less full"
יתרונות: "GREAT SEATS AND SERVICE"
חסרונות: "other than free flights, nothing"
חסרונות: "Flight personnel seem like they dont enjoy their job."
יתרונות: "Convenient route, great United Polaris lounge at SFO for business passengers."
חסרונות: "The flight frequently arrives about an hour before customs desks are opened, so passengers are forced to wait inside the airplane after landing until the customs desks are open."
חסרונות: "The delays, gate changes in a massive airport, and general lack of information made this trip excruciating."
יתרונות: "Premium economy was great"
חסרונות: "Toilets were broken"
יתרונות: "Crew was pretty friendly"
חסרונות: "Food is disgusting, they should really be embarrassed to serve it to humans. Also, the seats are uncomfortable, don't don't recline enough, and don't offer enough room for normal-sized adults to sit comfortably on a 15 hour flight."
חסרונות: "A horrific, frustrating and humiliating experience at the Tel Aviv airport. United airlines did not inform me about the security process for transit passengers. I was subjected to humiliating search and with my bag still at the Tel Aviv, because they didn't have enough times Worst experience ever!!"
יתרונות: "Felt like the pilot was experienced and skilled because It was very smooth in departing and landing."
חסרונות: "There was a lady sitting on my assigned seat. She said flight attendance told her that is ok to do. I wouldn't mind if she or staff asked me with legitimate reasons. It happened at mt last trip; ending up sitting next to big person instead of sitting with my 12 year old daughter."
יתרונות: "The seats were comfortable and the entertainment was good."
חסרונות: "My video monitor was loose and I had to hold it up the whole time I was watching it. I told the flight attendant but they said they didn’t have a screw driver. The food wasn’t good."
יתרונות: "Alot of empty seats to stretch out"
חסרונות: "Very basic not so comfortable seats"
חסרונות: "Dirty airplain, 12h flight, the food a disaster, crew that don’t know to smile, restrooms dirty the igienic paper and a lot more...."
חסרונות: "Our flight was “delayed” 12 hours! Notably not cancelled and rebooked because then they would have to compensate us, I believe"
יתרונות: "The crew is friendly and helpful. The entertainment system is good and fairly modern. The entertainment over WiFi is a great option."
חסרונות: "There's no Premium Economy cabin. The Economy Plus seats are as narrow as regular economy seats. The food is fairly basic, and many other airlines serve better."
יתרונות: "the entertainment program was good, and the plane in good shape"
חסרונות: "food was terrible"
יתרונות: "Never made connection since first flight was deplaned"
חסרונות: "Never made it"
יתרונות: "Even though we took off late, the flight landed early. We were served two meals and a snack. Entertainment was fine."
חסרונות: "It's a 12 hour flight. It's exhausting"
יתרונות: "Flight was on time and I received my checked baggage."
חסרונות: "Seat was uncomfortable due to insufficient foot space. All (about 6) overhead bins in the rear of the aircraft were full because crew stored “essential equipment” in them. Crew was not professional. After takeoff they never came around to see if anyone needed anything and not even a glass of water was offered for the entire flight. They didn’t even ensure that everyone wore seatbelts on landing - woman next to me was stretched out hugging her companion while landing wilth unbuckled seatbelt. Entertainment screen did not wirk properly."
יתרונות: "The person at the United customer service desk was able to book me on the next available flight to Reno (after missing my original flight mentioned above) quickly and efficiently. Boarding was fast."
חסרונות: "I was late to my original flight and the United personal that I talked to at the gate was very rude. I asked if the plane was still boarding and all she said was go to customer service. I know I gave her a questioning look because this did not answer my original question. She repeated her statement again this time pointing. I would have preferred that she tell me that the flight had finished boarding but customer service could help me get on another flight. I feel that would have been more professional. My new flight was also an hour late"
יתרונות: "I purchased a seat with extra legroom and It was comfortable, the staff was accommodating, and the entertainment was good."
חסרונות: "The food was not good, salad was old, and overall not good."
חסרונות: "I am pregnant and took a 12-hour flight. The flight crew did not provide me with food for 11 hours of that flight. When I asked the flight attendants for food they told me they had none, and it was my fault I didn't bring anything to eat. then I saw them handing out food to business class. I understand that I did not shell out the class to fly business class, but it's not okay to not feed a pregnant woman. Additionally, when I was flying form you were not allowed t bring water onto the plane. The flight attendants only provided me one small water bottle an two small cups of water. I asked for more but they said no :( I will never fly United again"
יתרונות: "Service,management, food"
חסרונות: "The comform of the seats was very poor. Entertainment only worked half way. Stewards did not ask if I wanted to eat or not. Only pessengers on the alley seats were asked. Very little attention was given to make passengers comfortable."
יתרונות: "Good cabin & flight crew; kept us informed."
חסרונות: "Ran late. Seats are time (I'm average weight & height). Windows couldn't have been lower or we'd have been looking at the gear."
יתרונות: "We enjoyed the ability to have beer and wine included. We thought the meals going to Tel Aviv and on the return were very tasty, good portions, and served at the appropriate times. We loved the choices of movies/tv that were updated and new and also included."
חסרונות: "The only issue we had was getting up to go to the bathroom midflight. There was some slight turbulence and the attendants demanded we sit down for safety (it wasn't too bad though) yet once we got back to our seats the turblence was fine, and we got up to go again and the same thing happened. There were long lines for the bathrooms. I'm not sure if that can be avoided though."
יתרונות: "the flight was cancelled!!!"
יתרונות: "Assigned seat - delayed because of hot breaks but stayed on tarmac to cool while cooled only about 10 min."
חסרונות: "Airline stewardess should have suggested mom with young child in lap could move to empty row of seats."
חסרונות: "Didn't take the plane!"
יתרונות: "We made it safely to our destination."
חסרונות: "Did not appreciate the flight attendants at all. VERY rude staff. Not considerate by making everyone wait a LONG time to serve food, which was not served in a friendly manner at all. It was quite obvious they did NOT care about our comfort or experience. Would NOT recommend unless I'm desperate and feel like being around people who hate their job and want me to know it."
יתרונות: "everything is perfect"
חסרונות: "i wish i have something to say"
יתרונות: "I liked the movies,they have many movies and I can choice"
חסרונות: "The flight was delayed and the employees of the front desk don't help anything. The service was worse."
חסרונות: "The crabbiest crew I've ever encountered - they even barked at each other."
יתרונות: "the staff was extremely pleasant, and so nice. the flight was ok"
חסרונות: "The gluten free menu wasn't very good, and also there were no gluten free snacks. 1% of the population has celiac, I expected more these days..."
חסרונות: "Not enough good movies"
יתרונות: "Everything was great"
יתרונות: "Good legroom. Did not feel cramped"
חסרונות: "No access to movies because my earbuds would not plug into the hole for them. All food was nasty, inedible. Breakfast so bad even the smell of it polluted the cabin for the remainder of the flight. Just a cold ham or turkey and cheese sandwich would have been preferable. Attention from flight attendants was haphazard at best. Chose this flight because of good flight times but in future will avoid United if at all possible."
חסרונות: "Some moron decided that passengers shouldn't be allowed to bring drinks on the plane. This means that after passing security and customs, after buying an overpriced cup of latte, you are told to spill it or else. And that's in a country that lives on security. Unacceptable. Unjustified and unheard of."
יתרונות: "The crew was friendly and helpful. The flight arrived much earlier than scheduled."
יתרונות: "Crew was great"
חסרונות: "Aircraft interior is dated."
חסרונות: "The food was terrible"
יתרונות: "More space than El-al. No delays"
חסרונות: "Food. We ordered 4 special meals and got only one!"
יתרונות: "Friendly flight attendants Help luggage personel"
יתרונות: "lay flat bed in business class"
חסרונות: "The seat area wasn't cleaned properly"
חסרונות: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight from PHX to RNO the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
יתרונות: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
חסרונות: "The flight was overbooked and asked for several volunteers to take later flights for travel credit. Ended up forcing those unlucky souls in the last boarding group off flight with no offer of credit or accommodation. Waited in customer service line for hours, literally longer than it would have taken to take off and arrive at my scheduled destination. United representatives could not find a flight that guaranteed a seat (not on a long standby list) that was even in the same 12 hour period. I spoke with a United supervisor who showed zero empathy or concern with the situation. In the end I arranged for other travel accommodations to drive to my family reunion destination. No refund was issued or offered. I was informed I would have to call United customer service after the date of my previously scheduled return flight to explain my situation. I will personally never fly United again and would recommend the same to anyone. Although for the record, I did receive a single ten dollar airport food voucher for my inconvenience. Inexcusable."
יתרונות: "food and crew"
חסרונות: "NO leg room."
יתרונות: "Staff and Pilots did a great job. Wheelchair was much apprecciated!!! Everything was on time or ahead of it. Great landing!! Wish you didn't charge for baggage and would like better snacks--oh for the good old days!"