חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Drops coming down from the Air condition system"
יתרונות: "Good. Thank you."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
חסרונות: "My sun glasses were stolen out of my luggage !!"
חסרונות: "the seats and service as a whole"
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
יתרונות: "Friendly staff.. Good food and as we had emergency exit seats there was plenty of leg room. Unfortunately no entertainment was offered on this flight."
חסרונות: "No entertainment. Plane was cold."
חסרונות: "We had 30 minutes delay"
חסרונות: "I couldn’t eat the food"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
חסרונות: "Need AC outlets and TVs"
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
יתרונות: "Went smoothly and without delays"
חסרונות: "Food was horrible. The buns and croissant were cold and not fresh"
חסרונות: "Where is my bag"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
חסרונות: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
יתרונות: "the seat was cool, txting home while flying was nice. charging phone is always great"
חסרונות: "seat was tough, food was not fabulous..."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The crew were very helpful, and the food was quite good."
חסרונות: "This was an old plane. There were no video screens or wifi. Legroom was minimal."
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
יתרונות: "This was still a Lufthansa flight. Meaning there was a lot of leg room, the food was nice and the staff was great."
חסרונות: "The only thing i did not like is that for such a long flight (5 hours), also being an international flight, i was expecting an entertainment center, but there was none."
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Food was great!"
חסרונות: "Lackluster movie selection, internet was a rip off and barely worked."
יתרונות: "Everything about the service staff the plane amazing"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "Attentive crew, despite an almost-full flight"
חסרונות: "Airbus seating is terrible - seats uncomfortable, seat pitch too small"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
חסרונות: "Not enough leg room in Economy. God reason to fly other airline"
חסרונות: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
Overbooked flight of airBaltic, tow hours of delay
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
חסרונות: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
יתרונות: "Confort and kindness"
חסרונות: "It was too cold"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Excellent crew, good food & movie selection."
יתרונות: "Great plane and staff"
יתרונות: "Reasonable space in economy class seats"
חסרונות: "Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run."
חסרונות: "They left my bag off the plane. Ridiculous."
יתרונות: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
יתרונות: "Helpful and kind crew"
חסרונות: "I wish there was WiFi"
חסרונות: "The flight was cancelled and had to be rerouted on United Airlines."
יתרונות: "Friendly and efficient crew. Flights were on time if not even early."
יתרונות: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
חסרונות: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
חסרונות: "Turn the lights on early making it hard to sleep"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Smooth flight."
חסרונות: "Seat a little cramped."
יתרונות: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
חסרונות: "Boarding could be better"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
חסרונות: "wasn't able to take the flight since I missed it"
יתרונות: "Good flight, very attentive crew."
יתרונות: "Everything is top notch for an airline company."
חסרונות: "Nothing.... I enjoyed every moment of the flight."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "infotainment was down. Lost my luggage the flight was delayed"
יתרונות: "Overall everything was ok."
חסרונות: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
יתרונות: "Food was just fine, movie selection very good"
חסרונות: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
יתרונות: "Service, technology"
חסרונות: "Could not print by boarding card and was not allowed to board in Amsterdam"
חסרונות: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
יתרונות: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
יתרונות: "Lovely staff, good food, great movies."
יתרונות: "Good flights. Good prices."
חסרונות: "Amesterdam airport employee was really rude"
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
חסרונות: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
יתרונות: "Great food"
חסרונות: "Sears we're toooo small"
חסרונות: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
חסרונות: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "No chargers or tv on planes"
חסרונות: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
חסרונות: "Klm flight has very congested seating Getting information about eticket was pain"
יתרונות: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
יתרונות: "Wide selection of entertainment, food was good."
חסרונות: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
יתרונות: "Service was good"
חסרונות: "The crew on the Lagos Amsterdam route (in economy) are particularly unfriendly and brusque. This is my experience each time i fly this route in economy"
יתרונות: "Service of the staff was great"
חסרונות: "Turbulence, with all our technology we still cannot avoid this?"
חסרונות: "Since we had two extra bags (paid for in Chicago), they demanded to see my receipt before we could board in Amsterdam to Nairobi. We had trouble locating the receipt and we were not given an explanation as to why we needed it again. We were traveling with 5 kids including an infant and we were not allowed to board until we found the receipt. I thought surely they would have record that I had paid, but I guess not. We were the last to board and all very stressed out. The staff seemed not to care the least in our troubles."
יתרונות: "Great crew and comfortable seat"
יתרונות: "Staff ok"
חסרונות: "I HOUR DELAY"
חסרונות: "Flight was 2 hours late"
יתרונות: "Finally arriving at London Gatwick."
חסרונות: "Cabin crew could have been more friendlier and welcoming. The delay of 4 hours was not due to the passengers!"
חסרונות: "31/2 hours delay, worse place landing no air conditioning"
חסרונות: "Horrible boarding process."
יתרונות: "the crew was nice"
חסרונות: "the chairs are not very comfortable"
יתרונות: "The crew was nice"
חסרונות: "One of the toilets was out of order"
חסרונות: "The landing was very bad"
חסרונות: "Very slow baggage reclaim at Bristol Airport"
חסרונות: "Flight delayed by 73 minutes for take-off"
חסרונות: "Late flight and re allocated seats"
יתרונות: "It was on time"
חסרונות: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
חסרונות: "Airplane seats"
חסרונות: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
חסרונות: "Late so missed a train connection so made the flight actually very expensive."
חסרונות: "Too warm in airplane at boarding and took to long to cool"
חסרונות: "Delayed, limited food menu"
יתרונות: "Low price, clean, cheerful cree"
חסרונות: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
יתרונות: "Their friendly service was great"
חסרונות: "leg room might push me out of their great airline"
יתרונות: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
יתרונות: "The food is reasonably priced and tastes good."
חסרונות: "The seats don't recline and are so cramped you can't possibly take a nap."
יתרונות: "Very affordable flight with the basics to fly. Crew were polite and professional."
חסרונות: "No entertainment, no reclining seats, pay for food."
חסרונות: "2 hours delay caused us to lose the day"
יתרונות: "My fife's company"
חסרונות: "My disability"
חסרונות: "The take off was delayed too much."
יתרונות: "Reasonable price. On time- in fact we left early"
חסרונות: "Passengers tend to be slow boarding as they are not frequent travellers"
חסרונות: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
יתרונות: "Exhwusting check on process. 1.5 hours of long lines. Then an unpleasamt srprise of 1 hour and 45 minutes delay. Never again. Giora"
חסרונות: "New aircraft"
יתרונות: "easy boarding"
חסרונות: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
יתרונות: "The hot tea"
חסרונות: "The noisy children they were not controlled by there perants"
יתרונות: "Very fast boarding, crew is efficient and plesent"
חסרונות: "Flight delayed by 1.5 hours. They said it was the weather, Thunder storms. On August? I doubt it."
חסרונות: "Your check in system, does not work well"
יתרונות: "Nothing, except for arriving alive."
חסרונות: "Online site would not allow us to check our bags in advance. Not able to get boarding passes as at a hotel and then unable to get them at the airport. Could not get help. Untrained incompetent people at ticket counters. Airplane that is falling apart. Flight attendants that ignore you. It will be a cold day in Hades before I would consider flying on this so called airline again."
יתרונות: "I was offered to check in my hand luggage for no extra fee"
חסרונות: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
יתרונות: "Modern aircraft, once we were permitted onto aircraft the boarding was quick as both forward and rear doors were used."
חסרונות: "The crew didn't bother to offer a full retail service on board, aircraft had seat pads missing, crew sat eating for bulk of journey. Delayed inbound meant plane was over an hour late, and not cleaned between service."
יתרונות: "very nice crew. relatively new aircraft. even so the chair doesn't recline it was very comfortable."
חסרונות: "very long delay (however it was weather related and the airline could do nothing about it )."
חסרונות: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
יתרונות: "Easy and smooth boarding, on time"
חסרונות: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
חסרונות: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
חסרונות: "One bathroom was broken the entire flight leaving just one open and long lines to it"
יתרונות: "The leg space was better than usual"
חסרונות: "I expect water to be provided in any flight, and it was missing"
יתרונות: "Very kind crew"
חסרונות: "No drinking water left after 3 hours flight"
חסרונות: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."
יתרונות: "The boarding and the treatment our bags got was efficient and friendly."
חסרונות: "Just like the emails I got suggested, I checked in online pretty early. The seats I got were the absolute worse located right in front of the toilet in the last row. Trying to get any comfort with no option to lower the back of our seat and bearing the noise of people using the potty - that was a bit too much. Needless to say our seats back home are even worse since they are on the parallel row in front of the door to the toilet. If all that isn't enough we wanted to drink some fine whiskey we brought with us from the duty free and the bottle was confiscated by the flight attendant, who claimed that I cannot drink any alcohol that wasn't bought from the plane. In the seat next to me, by the way, was a guy eating sushi he just got before boarding. That felt absurd and unjustified."