Nothing more to add as overall experience during the journey is rated as 'Excellent'
Maybe an instructional sheet on the use of the "ICE" channels - specifically movies
יתרונות: "I didnt go because the name in ticket was for person i book for him last time and i couldnt change the name with my name"
יתרונות: "Supportive to my family needs traveling with 2 babies"
חסרונות: "I was offered an upgrade to 1st class, but not to my wife, I m thankful but had to decline the upgrade. I was hoping for more courtesy for an upgrade to us both as traveling couple rather than to one only"
חסרונות: "Availability of livesport tv channels"
חסרונות: "Crews attitude"
יתרונות: "The stewardess were lovely."
חסרונות: "The refreshments"
חסרונות: "Looks like Emirates uses really old planes for this leg. The recliners were not working."
יתרונות: "Very friendly crew, and great entertainment options."
חסרונות: "Flight was absolutely full. Every full flight is inferior to every half-full flight. No room to lie down, no place to put stuff, waits for the bathrooms, long meal and drink service."
יתרונות: "Staff, food and service Dubai to Islamabad"
חסרונות: "Arrogant staff on Houston to Dibai"
יתרונות: "Stewardesses were great"
חסרונות: "It took them 1.5hours to give me my luggage. Everyone else had left. They kept making me go back and forth saying it was coming but nothing. This had never happened before and was ridiculous given it was a direct flight"
יתרונות: "I had a trouble because of crazy guy who sat behind of my seat. But crews didn't try to solve that problem actively. So, I will complaint about the attitudes of crews tomorrow morning."
חסרונות: "Crews attitude for the problems because of crazy guy of the flight. That was very passive responce. I was very embarrassed and frustrated. Why didn't the crews control and solve that kinds of problem? I don't understand. The crazy guy hits my seat about 4 to 5 times strongly."
יתרונות: "On thiime.Good Meal. Professional flight crew."
חסרונות: "there is a technical issue with the headset input and thus the entertainment system did not work."
חסרונות: "Domodedovo sucks in all aspects. Baggage, taxi pick up, total bs"
יתרונות: "Comfortable overall, not much turbulance"
יתרונות: "Delayed departure. Unable to catch up time. Landed late. Bus took a very long time. Missed the connecting flight"
חסרונות: "Hotel with all meals provided."
יתרונות: "Lots of entertainment options with current movies."
חסרונות: "Limited leg and elbow room. Food too carb heavy."
חסרונות: "one of the Lady crew member was very rude. When i asked her child meal she made a very bad face and told me that u should have booked online. I explained her i tried but couldnt book coz of may be cheap fare category. It was quite embarrassing for me :("
יתרונות: "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."
חסרונות: "my flight didn't come, it was cancelled and still, I'm struggling to book or find alternate solutions."
יתרונות: "I love God Father Trilogy. And Emirates has all of it !! Just amazing. And there are also another series like Marvel & Fast/Furious etc. I want actor series like the movies that DiCaprio starrs."
יתרונות: "The overall experience was good from boarding to disembark. emirates is a quality airline with affordable pricing. Planes were neat and clean cabin crew did their job at their best."
חסרונות: "In some instances their was a shortage of food option. Although the menu said you could have a choice but some of the choices were exhausted by the time crew served it to the half of the travellers and the rest have to eat whatever was leftover. I think Emirates should stock a bit more of the food especially on a plane like Airbus 380. Its a huge aircraft and passengers sting at the vey end had to wait almost 45 min to 1 hr to get their food and that too was whatever leftover. They should make efforts to server all the passengers within a short amount to time rather than keep them waiting for so long. Most of the time more than half of the passengers had already eaten while those sitting in the back were still waiting for their food. Its not cabin crew's inefficiency but rather a policy problem that needs to be addressed."
חסרונות: "Food. And also seats. We r silver class and should have been assigned better seats."
חסרונות: "Newark airport is depressing. Lighting in boarding area is simply awful. Also, cab fare to and from NYC is much too high. Midnight departure time of the flight to Greece is inconvenient. It is just too late. Getting through customs at Newark is a chore. There are not enough computers for passengers to report what they have to report. Also, many passengers I saw did not know how to use a computer."
יתרונות: "Facilities excellent. Staff not quite so attentive on this leg of the trip."
חסרונות: "Just left to it. Not much fuss made."
יתרונות: "Service from staff"
חסרונות: "One toilet was not in service and another ran out of water in the sink!"
יתרונות: "I loved all the free services. Wifi, 2 large and tasty meals with free drinks (wine, beer) free exit row seating, seats reclined more than other airlines and free baggage. The staff was awesome and very helpful."
יתרונות: "The entertainment system was really good..."
חסרונות: "The food was poor compared to other airlines...IE British airlines void us great"
יתרונות: "Attentive crew (Busines cabin was near empty). Highlights the deficit caused by large occupancy A380 Business cabin. A380 business cabin has been economy classed to within an inch of its life, too few crew and those that are on duty disorganised and stressed. 777 crew ratio was 3 crew to 1 pax :)"
חסרונות: "Engine noise. Boarding in Dubai was a farce as called to gate even though aircraft was severely delayed inbound. Surly lounge staff didn’t help. Business Class gate desk ‘closed’ even though staffed as person was busy on the phone. Weird 2 - 3 - 2 layout means window and centre seats have to clamber over reclined neighbours. Seat width better than A380 and also less tomb like when reclined to nearly flat bed."
יתרונות: "I travel with a lot of airlines but this time Traveling with Emirates airline is completely different such as accommodation transportation everything awesome."
חסרונות: "I can't think of anything."
יתרונות: "Service and entertainment options made the 13 hour flight go very smoothly. Emirates crew is the best, always smiling and helpful."
חסרונות: "I was not let onto the flight in Entebbe because I arrived at the airport an hour before the flight departed. I was given no notice of this rule (apparently only applicable on Emirates flights) and was forced to delay my trip 2 days and pay an additional $1045 for a replacement flight home."
יתרונות: "None was satisfying"
חסרונות: "Every thing was bad"
יתרונות: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
חסרונות: "The food is not as good as expected I actually did not eat the food, it was just not good."
חסרונות: "I am vegetarian , I was not provided with vegetarian food and told that vegetarian food was over and I have to choose bet chicken or fish . I dint eat anything for 14 hours and then ate food again in abu dabi flight ."
יתרונות: "I like the confirt and the on time flight."
חסרונות: "As I'm pilot and being my first flight in a A380, I would like to visit the plane what was denied by a cabin crew."
יתרונות: "Impecable! Not too many announcements! Absolutely gorgeous plane, great crew, good bathrooms, comfy seats, more room, the plane is so huge you don't feel a take off or landing. Easy pleasant check in process. Thank you!"
חסרונות: "The food, well I rarely eat on a plane, but some times its a bit better than the others. Vegan options could be good option as i don usually trust meat or fish on a plane! The touch screen doesn't feel the "touch" lots of times"
יתרונות: "Good food, pretty nice staff. Entertainment options were plentiful too. Seats were fine also."
חסרונות: "Delayed flight with little or no apology. Lots of waiting and an attitude of - this is just how it is. That's true, but information goes a long way to smooth delay situations. Emirates failed at this."
חסרונות: "I have used Kayak many times but I am afraid I may not use it anymore. We booked tickets to India from Boston few months ago. We booked for Emirates. But we got the tickets issued through web jet. With the recent travel ban we wanted to reschedule our tickets. And then the whole problem unravelled. We called kayak to reschedule. Kayak team said its not their responsibility and forwarded me to Web jet. We called emirates directly but they said since we booked tickets via Web jet they will be able to help. So we called Web jet and they charged a hefty 250-300$ extra to what Emirates would have charged for difference in pay. They said its basically the processing fee. We were disappointed as the reason for postponing was not in our hands, and the fact that kayak passed the buck to Web jet in dealing with the issue. If we had bought our tickets directly from Emirates the process would have been very smooth."
יתרונות: "Staff Seats Food Cleanliness Good destinations"
חסרונות: "Boarding process is retarded. They do way too much, too many steps, too many checkpoints, stairs, hallways, people checking tix. Too much tea and not bringing the customer what they've asked for."
יתרונות: "Flight was delayed for 24 hours and when it got to Dubai we were told the flight is full to Beirut and will have to wait till the next day. Very bad experience!!'"
יתרונות: "The flight and accommodations were wonderful during the flight. The accommodations during the layover were nice at the Boston Courtyard Marriott. Pam & Keith Schroeder"
חסרונות: "We waited in Dubai 3 hours for connecting flights to arrive because of fog. When we arrived in Boston, they told us we had missed the connecting flight to Detroit by 20 minutes and could not fly back until 26 hours later. We were disappointed that the $50 dinner voucher would not allow us to each have 1 alcoholic beverage. (We should have read the fine print...)"
חסרונות: "Long walk from flight to the immigration Tooo tooo long"
יתרונות: "Flight wasn't filled. Takes off and lands at not-business ideal times so it was perfect flight for vacation. Crew remained quiet and left lights off full flight instead of turning them on and off"
Give complimentary earphones to use entertainment
The Wi-Fi was pretty average and difficult to access. Easy to sign in but getting anything to load was a whole other pain in the A—
יתרונות: "Competent crew"
חסרונות: "Too many people, especially children running up and down aisles during flight. Not adhering to COVID guidance. None of the crew addressed this ☹️"
יתרונות: "Felt safe withe the cleanest of the plane"
יתרונות: "Crew was attentive and accommodating."
חסרונות: "Gates switched 3 times and all bags had to be checked because of a small aging plane."
יתרונות: "We were in coach and the crew made us feel like it was business class!"
חסרונות: "The international flights plane was much older - janky outdated screen that’s hard to use, zero leg room, and usb outlets that didn’t work. Also the WiFi kept dropping. The delta staff, food service and nice extras like warm cookies and towels were excellent."
חסרונות: "Food service Leg room"
יתרונות: "Nice short flight, crew was nice."
יתרונות: "The crew was really nice! They were very energetic!"
חסרונות: "I am not blaming the airline, but the Salt Lake Airport. Everything was slow and everything was delayed! The airport staff was friendly, but airport management needs be prepared and perform better. Compared to other airport, there was not that many people flying, and still there processing issues."
יתרונות: "The crew was great"
חסרונות: "No video screens, the choice of snacks is very weak"
יתרונות: "Good movies; nice crew"
יתרונות: "Flight was smooth and fast."
חסרונות: "Run from gate G to gate C was very tight especially since the first flight was late."
יתרונות: "Excellent hospitality I asked for a cup of coffee at an odd time, the attendant went out of his way to brew fresh pot and served me, instead of just saying "Sorry sir, we don't have any coffee at this time....""
חסרונות: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"
יתרונות: "Arrived ahead of time"
יתרונות: "Early warning about little overhead compartment baggage space. Short flight made shorter in air."
חסרונות: "No enough carry on baggage space"
יתרונות: "Not much, hardly anything"
חסרונות: "The service in First Class, absolutely terrible"
יתרונות: "The time and the cabin crew were helpful"
חסרונות: "There was nothing to not like"
יתרונות: "Late, crowded, bumpy"
יתרונות: "Service was good. Was upgraded for more space."
חסרונות: "Intertainment unit was not working correctly. Locked up after movie was over. No offers of any sort from crew about issue."
יתרונות: "The flight crew made me feel like my daughter and I were part of the crew. They were so accommodating, professional and funny."
חסרונות: "I LOVED EVERYTHING ABOUT MY FLIGHT."
חסרונות: "delays after delays"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Pilots and crew did an amazing job during unstable air coming into Pittsburgh. Great job."
יתרונות: "Our original flight was delayed and Marika, at the Delta gate of another flight to the same city, was able to get us on the flight that was going to our city. We were so grateful to get home before the winter storm! We appreciate your staff and the help their quick, efficient manner to get us on a new flight!"
יתרונות: "Having just exited the AeroMexico flight that came across as unprofessional, it was refreshing to get on a Delta flight. It was not really exceptional, but it met my expectations. The Delta agent on the telephone on the day before our flight WAS exceptional, as she tried valiantly to get us checked in to a flight that had been changed (by Aeromexico) several times. Delta was also exceptional in helping us retrieve our luggage after AeroMexico lost it."
חסרונות: "The noise by the engines in the back section on the Delta flight was rather unbelievable. As a physician, I think it was likely physically damaging to our hearing. If this interior aircraft noise can’t be avoided, I think earplugs should be offered to passengers in those seats."
יתרונות: "Crew were excellent"
חסרונות: "Flight delayed 45 minutes"
חסרונות: "The crew was late so we were delayed two hours. I find that extremely infuriating when you are a passenger and have to show up two hours before your flight. I also would lose my job if I was two hours late for a client."
חסרונות: "Landing was frightening."
יתרונות: "Courteous staff, boarding process was okay once it got started."
חסרונות: "Flight was delayed 1.5 hours. Very turbulent flight. Tight seats."
יתרונות: "very short flight, flight was comfortable"
חסרונות: "Plane was small so carry on space was at a premium, but everything fit"
יתרונות: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
חסרונות: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
יתרונות: "was comfortable to be able to sleep"
חסרונות: "delayed start"
יתרונות: "Great help from gate agent when a delay in connecting flight would have missed the last flight. Agent put a great new agent it together better than the original."
חסרונות: "Delta is the best"
יתרונות: "Flight was on time, flight crew was kind and helpful, pilot was smooth and kept us informed of the flight status."
יתרונות: "Crew was very professional and friendly."
חסרונות: "Seats too close together."
יתרונות: "Majority of the crew was pleasant"
חסרונות: "One flight attendant was EXTREMELY rude to me for no reason"
יתרונות: "Good do to Delta Staff"
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "There was a great selection of available movies"
חסרונות: "Again, crew was rude at the check-in counter"
חסרונות: "Seating close and uncomfortable especially next to a big ol' boy."
חסרונות: "The quality of customer service and efficiency was lacking at the check in counter. Wrong information was given to many passengers as far as checking in baggage and being sent to several line ques for the agent to tell me in the end that I was told the information incorrectly since the beginning. I therefore was unable to board my flight on time, got switched to a new flight and the new flight was delayed for 3.5 hours."
חסרונות: "One crew member was running late. So we could not start boarding until she got there. Which created a chain reaction of events making the flight late. She was not a pilot. So why couldn't we begin boarding while waiting on her?"
יתרונות: "Delta always seems to have the most legroom between the seats - Even more than our transatlantic flight! The crew is always friendly and helpful, and nearly all our flights on Delta were on time or early."
יתרונות: "On time, efficient boarding, no lines or delays. Attendants not as top notch as on the domestic leg but we're friendly and efficient. Loved the seat back entertainment options, watched a movie, listened to 2 podcasts, and enjoyed some excellent blues music. All while tracking he flight progress. Made the 6 hour flight go by quickly and not mind the bumpy air in the tropics."
יתרונות: "Airtravel is not exactly something to 'LIKE' but it was good."
חסרונות: "Attendant was a bit forgetful, didn't get my or my daughters drinks straight. She took forever to take the order too and was using a phone or something to type the order in and STILL got it wrong!"
חסרונות: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
חסרונות: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
יתרונות: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
חסרונות: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
יתרונות: "The aircraft was comfortable and clean."
חסרונות: "The soap dispenser in the bathroom was broken."
יתרונות: "Crew attentive, flight left and arrived on time"
חסרונות: "More movie and TV show options. Also foot rest would have been nice."
חסרונות: "Didn't think of something because the flight was awesome."
חסרונות: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
יתרונות: "Quick boarding and on time departure and arrival."
יתרונות: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
חסרונות: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
יתרונות: "Great crew"
חסרונות: "Entertainment is outdated and very limited"
יתרונות: "The flight was one time for departure and arrival"
יתרונות: "too short to judge, but arrived before schedule."
חסרונות: "Too short to judge"
יתרונות: "nothing. there is no responsibility from voyama towards clients services"
חסרונות: "every thing"
יתרונות: "Crew exceptionally nice"
חסרונות: "Can’t turn off the screen"
יתרונות: "The flight the plane the staff on plane the food the entertainment"
חסרונות: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
חסרונות: "On counter, some workers were not nice"
יתרונות: "Had a great seat"
חסרונות: "They didn’t offer basic beverages"
יתרונות: "Amazing exit row seat for free. Really nice crew."
חסרונות: "Bad headphones and small selection of movies to watch"
חסרונות: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
יתרונות: "On time"
חסרונות: "No entertainment"
יתרונות: "Quick, simple flight arriving 7 minutes early."
חסרונות: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
יתרונות: "The plane was clean and food was provided in a timely manner. The bathrooms were well located and I did not have to wait to go. Movie selection was not as expansive as I had expected but was still enough to pass the time."
חסרונות: "The plane seemed to have a signal jammer so I could not send any messages before we pulled out of the gate. Our departing flight was delayed two hours, just sitting on the runway without the screens turned on to let us watch anything. The return flight was unpleasant because we were not able to sit together."
חסרונות: "Bad service bad attitude"
יתרונות: "The seat room, friendly staff"
חסרונות: "3 hour delay... not Jordanians fault (fog)"
יתרונות: "No thing"
חסרונות: "The staff"
יתרונות: "Food ,service, clean"
יתרונות: "Should be there are arrangement for bording we found all the travelers bording on the same time and those people more than on bags and over size can not fit on the cabaint, then the people on front seat can not find space for small hand bag, flight attendant dissapaer all time of travel , children walking inspire of the alarm of seatbeat light ON, toilet are very dirty no body clean it"
חסרונות: "Like from air lines to check the size and number of bags for the passengers boarding to allow the other to put their bags on the cabaint , and give more instructions for fligth attendees"
חסרונות: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
יתרונות: "Fast check in, Comfort seats"
יתרונות: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
יתרונות: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
חסרונות: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
חסרונות: "I'll was good"
יתרונות: "It’s a 25 minute flight. It’s all good. :)"
חסרונות: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
יתרונות: "Very short, only a half hour flight"
חסרונות: "nothing not to like"
חסרונות: "Extensive security. Warm plane. No charging outlets."
יתרונות: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
חסרונות: "Could not check in online, had to get the boarding pass at the airport."
יתרונות: "Modern aircraft"
חסרונות: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
יתרונות: "Good service, leaving on time"
יתרונות: "Loved all of the kind smiling faces on all of the flight attendants"
יתרונות: "Very pleasant crew. Nice to have a meal on a short flight."
יתרונות: "Crew attitude, accurate time schedule"
חסרונות: "Food, although a short flight (1:50 h:m) snack was served, a dry very cold sandwich, a piece of chocolate cake and red mix juice !! I am diabetic and cannot drink a juice full of sugar, a chocolate cake. There was a screen in front of me, it was locked so I cannot choose anything, the played a "Bloopers" program, I couldn't even turn it off."
יתרונות: "Very professional crew"
חסרונות: "Boarding and departure always very early. No audio-video"
יתרונות: "Crew was very friendly and attentive, food was good, seats are comfortable - great flight!"
חסרונות: "There are not enough bathrooms on the large plane so there often were 5 people in line"
יתרונות: "Quick and easy boarding process, nice person at check-in counter"
חסרונות: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Later in the day and I was tired so who knows how it really was but seemed to be fine to me
Late coming, late going, no explanation. Very typical of the poor service I've come to expect of American Airlines and sadly, they do not care. Back to Southwest!
חסרונות: "I’m 6’3. My legs don’t fit in the provided space and I’m too tall for the head rest."
יתרונות: "I had a great seat"
חסרונות: "Food. No food at all on board per the flight attendees"
חסרונות: "All of it except the flight crew. They were from Hungary and very polite and helpful. The rest of my experience was terrible. Will not fly UNAmerican again. Will NEVER fly to or via DFW again."
יתרונות: "Crew was very helpful. I volunteered to move so a mother could sit next to her 4 1/2 year old daughter. The flight attendant found me a seat with no other passenger. She also comped by glass of wine."
חסרונות: "I wish the flight was a bit longer so I could eat a bit."
יתרונות: "Pilot was Awesome"
חסרונות: "The crew was eh not very friendly"
חסרונות: "How about departing on time! Almost 3 hours after our advertised departure time is ridiculous!"
חסרונות: "Flight delayed twice and then had to wait on runway for take off"
יתרונות: "Nothing special."
חסרונות: "You cannot recline the seats."
חסרונות: "When my husband retrieved his piece of luggage, it smelled terribly lie dog poop. We had to drive home with the windows all the way down because the stench was so bad and throw away the suitcase I had just bought because of the terrible smell. Just awful to come home to that!"
יתרונות: "Seat was 9k. Comfortable"
חסרונות: "Plane late to take off because caterer was late"
חסרונות: "Flight was canceled. Ruined my plans and reason for flying."
יתרונות: "Crew was very nice. Seats were more comfortable than other airline seats."
חסרונות: "American changed our seats to back of plane. No explanation."
יתרונות: "Comfortable flight. 2"
יתרונות: "Only the food on this trip was good. Everything else had issues."
חסרונות: "Poorly organized boarding at Miami. Agent did NOT speak clearly. Uncomfortable long walk outside uphill ramps and steps to board on the a tarmac. Purser’s PA system only worked occasionally. Most communications relayed from rear. My first class seat in row 3 was broken partially reclined."
יתרונות: "The crew was very nice"
חסרונות: "American booted me out of First Class despite having upgraded me two days prior."
יתרונות: "Sat in exit and it"
חסרונות: "On my first flight from SLC to ORD I asked 3 different American Airlines employees if I needed to pay for my carryon before I got on the plane. They all said no. I got on the plane, put my carryon under the seat in front of me and everything was great. I landed in Chicago, got to my gate, went to board and this very rude employee stopped me after I scanned my ticket and told me I couldn’t board with my bag. The EXACT bag I had boarded with in SLC. After harshly grabbing my bag and putting it in the carryon basket to check for size, she wouldn’t let me pass by her into the boarding bridge and told me I was going to have to pay. I tried explaining that I had asked I’m SLC if I needed to check it and they had all said no and that it fit under my seat. She said, “I don’t care what they said in SL, this is what I’m saying here.” And directed me to the front desk where I had to pay $50!! $50 for a carryon backpack that fit under my seat comfortably 20 minutes before!! Without saying a word (cause I didn’t want to yell at the poor girl behind the desk) I paid the $50 and proceeded to enter the bridge but before I passed through, the rude woman said, “have a nice flight ma’am” and scoffed!! An audible scoff. So I’m short, I hate American Airlines and I will do my BEST to not have to fly with them in the future."
יתרונות: "Good flight overall"
יתרונות: "They kept on schedule. We"
חסרונות: "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
חסרונות: "I understand it happens,but after a long day of traveling it is very frustrating when the late night flight is delayed and you then have to sit in the plane on the ground for an extended period. Otherwise it was fine"
חסרונות: "I am not tall but there was no leg room. My knees were in the back of seat. And when passenger in front reclined???? Arggh"
יתרונות: "Flight was safe and uneventful"
חסרונות: "Limited space and I had a better seat Just beverage service - not even crackers offered No entertainment options Seat recline mechanism was faulty"
יתרונות: "I've recently had problems with other airlines in the past few years. It seems that flight attendants get more and more rude by the day! I had nothing but a pleasant time on both these flights though. Everyone was cordial and respectful!"
חסרונות: "Don't have a conplaint."
חסרונות: "I am very frustrated that a single part could not be located in the early afternoon to allow the plane to fly. I will be late again for work and it seems to be American Airlines and not Delta that has all the delays or is late."
יתרונות: "economy plus was worth the money"
חסרונות: "Flight attendants horrible refused to serve drinks or snacks due to "turbulence" But there was no turbulence. Then when passengers complained they served water only and splashed it into cups on the trays instead of pouring it into cups and handing the cups to the passengers. Nasty people."
חסרונות: "Flight was a half hour late leaving O'Hare."
חסרונות: "Missed because of first delay"
חסרונות: "Do you even look at what happens after we pay for your services?"
יתרונות: "On time departure & arrival."
חסרונות: "My checked bag, which l paid $25.00 for, didn’t make it on the flight to Pittsburgh. It got there on another flight at 7:30 pm Monday night but no one from American Airlines did anything about trying to get it to me until 11:30 pm. As a result, while l stayed at a hotel only 30 miles from the airport, my bag wasn’t delivered until 2:00 am on Tues, more than 8 hours after l got there. And their website for supposedly checking on lost luggage, aa.com/bag status, is next to useless. It gives no useful information. Use the 800 # but state you want to talk with a human when answering the questions in their phone tree. I’ve had other experiences on AA over the last few years that lead me to question their commitment to customer service. I’ll be avoiding American Airlines as a travel option where other alternatives are available."
יתרונות: "The free movies were a generous provision. The American Airlines ad was cool. The screen to trace the flight geographically was neat, as were the details about height, temperature, time until landing, and so forth. The service people were nice."
חסרונות: "The space under the seats on the floor has gotten very small."
יתרונות: "Seats are terrible. My back hurts after the journey. Leg room is bad too."
חסרונות: "The changing of terminals in Philadelphia but was not the airlines fault."
יתרונות: "That we were able to get a seat on this flight"
חסרונות: "It was very crowded and no room to really move. The flight was rough in taking off and landing."
יתרונות: "Wheelchair was ready in La Guardia airport, but transfer from gate C to gate B had impossible stairs or shuttle outside. This option required another security check which was terrible. TSA personnel was rude and incompetent. In the end there was no need for such scrutiny and we were released, but the emotional impact lasted for hours."
יתרונות: "Friendly Crew, short and easy trip."
חסרונות: "I wish that there were tv's built in, entertainment."
חסרונות: "Easy direct flight. No issues."
יתרונות: "good timing"
חסרונות: "snacks and beverages..."
יתרונות: "why you have send email for survey I cancelled my trip do to emergency/ for sorry really sorry,"
יתרונות: "Snacks and drinks included. Was able to get my bag checked for free and pay a decent price for a last minute emergency flight. Crew was great and helpful"
חסרונות: "The price was more than I wanted to pay but it was not unreasonable."
יתרונות: "Arrived early"
חסרונות: "No gate available upon early arrival. Paying extra for aisle seats is ridiculous."
יתרונות: "The price was fair and the flights were on time."
חסרונות: "Bags cost extra, food cost extra, seats cost extra. My knees were in the back of the seat in front of me the entire flight (two exit row seats were empty) and there was no way to move that provided comfort. The overhead bins were full before half of the passengers boarded. The crew was polite, but not kind."
יתרונות: "Very friendly crew."
חסרונות: "Plane landed in Pittsburgh an hour and a half late because of mechanical issues. So that was inconvenient."
יתרונות: "Boarding was easy and i had a great seat."
חסרונות: "It wasnt a long flight so there was no entertainment and minimal food."
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "The pancake was not cooked enough couldn’t eat it"
חסרונות: "Provide power outlets at seats. The remote control provided at the seat isn't at all user-friendly. I finally figured it out, but more people than not would have trouble using it. Also, basic features like turning on/off the reading light or calling a flight attendant shouldn't be on this complicated remote. Finally, the seating in economy plus or whatever this class is called needs to be rethought. (aircraft: Boeing 787)"
חסרונות: "Boarding process.."
יתרונות: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
חסרונות: "On line check-in/seat selection was a disaster"
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
יתרונות: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
חסרונות: "free wifi"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Boarding process was very quick."
חסרונות: "Some sort of entertainment. There was nothing."
חסרונות: "Received a text that changed the flight departure to a later time. Missed the flight. Cost me baanaadditional"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
יתרונות: "Updates on status via email and sms"
חסרונות: "Choices not AWS international, too UK centric, Crew was superficial and curt"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "Nothing particularly"
חסרונות: "Food was awful"
יתרונות: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
יתרונות: "Crew did their best to deal with the multiple delays."
חסרונות: "Having a plane that was properly prepared to fly. Not stealing my Limoncello Cream and tape measure."
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
יתרונות: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
יתרונות: "Flavor was fine"
חסרונות: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
יתרונות: "Not much. Even magazines were not available for 2 last raws."
חסרונות: "Even magazines were not available for 2 last raws"
יתרונות: "Service, clean restroom, courtesy of crew members"
יתרונות: "Nothing really was good or stood out in a positive way."
חסרונות: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "The crew were very helpful"
יתרונות: "My upgrade."
חסרונות: "That I needed to be searched again before boarding the plane. The long layover."
יתרונות: "On time"
חסרונות: "Paid for bulkhead seat and was not given a bulkhead seat."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
יתרונות: "World Traveler Plus on BA is not as good as premium economy on other airlines."
חסרונות: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
חסרונות: "They the seats I reserved months ago were changed."
יתרונות: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
חסרונות: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
חסרונות: "No food selection. No vegan meal that i ordered for my daughter."
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."