Seating comfort, coordination by staff, food, punctuality and cleanliness were all excellent. Most of the flight crew staff were courteous except one or two which maybe considered as area for improvement.
everything was good except the immigration process at Abu Dhabi. There were not instructions on where to go. The assigned gate was closed and there was no place to rest. The immigration queue was long and it took 2 hours to get to the immigration officer. Horrible experience.
יתרונות: "Need improvement - customer service"
יתרונות: "The aircraft was good Ahead of time arrival Immigration at AbuDhabi"
חסרונות: "In tag"
יתרונות: "Seats were comfortable in economy and entertainment system was excellent."
חסרונות: "Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each."
יתרונות: "All services"
יתרונות: "Crew, food and beverage"
יתרונות: "Helpful crew, great bathrooms"
חסרונות: "More organized boarding & more AC in the back of the flight"
יתרונות: "they are quiet but not as roomy as i hoped. The food was okay.prices in Abu dhabi are extortionate though for a 5 hr stop."
חסרונות: "The plane to bangkok from Abu Dhabiis a bean tin cram as many on as you can . the seat sent my backside to sleep for 3 days and my ankles and legs are badly swollen. disappointed and not looking forward to return flights"
יתרונות: "Good price. Long flights were not at all crowded. US preclearance in Abu Dhabi."
חסרונות: "Entertainment. Food was so-so."
יתרונות: "Everything, the staff were very friendly and helpful, food, flight and boarding was excellent"
יתרונות: "Thanks. It was a pleasure to travel with such kind stewards. Thank you for honoring my request for veg(vegan) meals."
יתרונות: "Boarding, crew, food remained good. RR clean."
חסרונות: "Plane older, seats and entertainment worn."
יתרונות: "Plenty of spare seating. Cabin staff and crew very helpful."
חסרונות: "Entertainment was dreadful more than 50pc not working. Flight tracker not working. Back of end rear cabin seats some were loose. Dreading return legs of trip."
יתרונות: "Seats were comfortable."
חסרונות: "The seats were cramped, small compared to the flight I took from JFK to Abu Dhabi. Again, The boarding was delayed and no announcements were made. I am saying this despite I prefer Etihad for my international flights. This time the experience was lame."
יתרונות: "I liked the cooperation of staff and the way they took care of me. Staff Took care of my request immediately and made sure I was comfortable. It was a blessing to travel in Etihad. In future , I will travel in Etihad only. I am planning to travel in June again and will book my ticket in my favorite airline, “ ETIHAD”"
חסרונות: "N. A."
יתרונות: "The crew and the entertainment"
חסרונות: "Food was terrible , the plane is old seats are really small"
חסרונות: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
חסרונות: "Service was a bit average. Attendants bumping into you... no apologies"
יתרונות: "Never flying with Etihad before, but it really impressed me with its roomy aircraft, friendly crew, well-rounded and creative e-entertainment and fine food for its amazingly affordable price. I was somehow selected by the airplane for an upgrade flying to Bangkok which even elevate all of my experiences above. A great layover program definitely recommended!!!"
חסרונות: "Flight attendants in the economy class could be more attentive and walk around more frequently to check up passengers needs and passing out waters. Need more care to the food sanitation especially open water because I had later diarrhea after drinking it. Could be more organized for lining up different seating zones onto the flight, also seat arrangement is a bit off because bothe times I was asked to switch seats for couples and families w kids."
יתרונות: "Nothing. Would never take this airline again. And would tell everyone to never take this airline."
חסרונות: "I checked in 10 hours early for my flight and no one told me that I was bumped out of my flight because they were overbooked until one hour before takeoff. Then a gate attendant had the nerve to ask me if I was Vip. When I said no, she said she couldn’t help me and I had to wait for the next flight which was the next day. When I complained to a manager, they let me through security to get on standby for the flight and I was the last one to get on the flight. Their service is awful!!"
חסרונות: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
יתרונות: "The crew were outstanding."
חסרונות: "They only had two choices of food: either vegetarian or chicken. The number of dishes were small as well. The “salad” was horrible."
חסרונות: "There was no organization for boarding!! My chicken was like a piece of tire with no flavor!"
יתרונות: "Great all round experience - good flight, nice plane, comfortable and well equiped with lovely staff."
יתרונות: "Really nice crew and helpful. Food excellent"
חסרונות: "Older plane and a bit cramped for a longer flight"
יתרונות: "Entertainment was good"
חסרונות: "Staff is rude and food was horrible"
יתרונות: "Enjoyable,normal everything"
חסרונות: "Tight seats"
יתרונות: "Stunning level of service. It feels like what U.S. Airlines were like when you traveled in the 1950's-60's. They pamper you and really seem to care about your flight experience. Food was excellent. I will try my best to only fly this airline from now on for overseas flights."
חסרונות: "Not much to say about what I didn't like. My only negative experience was waiting almost an hour for baggage upon return in Toronto. I almost missed my shuttle back to home . Entire luggage experience was very disorganized and pathetic, I blame that on AerLingus, which is owned by Etihad."
יתרונות: "Etihad posted so many meals and beverages on flight. My baggage arrived as planned and scheduled. All places dearest when scheduled. Overall very good experience."
חסרונות: "When there is a connecting flight from Domestic to international, Domestic is letting us in without any restrictions on Cabin luggage but in middle of journey in Chicago they have really troubled all the passengers, mainly they haven't checked the baggage's untill we have boarded the flight though everyone is there before 2 hrs of the and i personally asked they if my bags needs any new tags but just before they pulled everyone from the line and screwed us. which is really bad."
חסרונות: "not a choice of Indian movies;"
יתרונות: "Food, entertainment"
חסרונות: "Bad seats, bad legroom and very cramped isles"
יתרונות: "Food and service"
יתרונות: "Timing was good, crew was friendly, flight was delayed but made up most of it on the way. Food wasn't anything extraordinary but still worlds better than American carriers."
חסרונות: "Soo cramped on the Dreamliner. Would not recommend for a short flight let alone the 15 hour torture chamber I was stuck on."
חסרונות: "This airline has gone downhill in customer service and food over the last three years. We will not travel with them again."
חסרונות: "They didnt provide me Accomodation with the fact that I had more than 12 hours transit"
חסרונות: "Plane was not maintained at a comfortable temperature. It was just downright hot! But that was our experience with all our Etihad flights. Planes are not maintained at comfortable temperatures. Food was awful - boiled chicken taste While handing out sandwiches and drinks stewardess just gave my husband whatever I asked for without checking with him. Many times he was overlooked by the stewardesses on either side as he was in a middle seat. I did not see a single onboard crew crack a smile, robotic service. Not impressed with my first Etihad experience."
חסרונות: "Air condition was not good from Dhaka to Abu Dhabi."
יתרונות: "More food option"
יתרונות: "Travel bag (with toothpaste, socks, etc) was given."
חסרונות: "2. Food choices from Abu Dhabi to Bangkok was Szechwan (spicy chicken), Indian (fish), or vegetarian pasta; no international or Thai food. 2. Entertainment was stopped 30 minutes before arrival."
חסרונות: "The seat did not reclined. My wife was pregnant 6 months with twins and needed to recline the seat. I think I would reconsider booking with Etihad in the future."
יתרונות: "Sichuan Chicken was the best airline food i have ever eaten in an airline. it was quite impressive. Might be too spicy for a lot of people but i love it. I would advise that you add "spicy" next to the name for those who can't handle spicy food."
חסרונות: "Since i was travelling alone, it was asked to change my seat from an aisle seat to a fairly packed seat in the middle of the plane. i did them a favor because a son wanted to sit next to his dad. i really shouldn't have change. the seat was very cramped. like wow, the plane was small. i do not think i would do it again. ever."
יתרונות: "Nothing much."
יתרונות: "The Airline light staff were polite and very professional! I felt accommodated and my questions were answered in a timely fashion. Did I also mention their entertainment system on board is epic lol"
חסרונות: "Make make an announcement to fellow passengers not to leave the lavatory a complete mess."
חסרונות: "enjoyed with quality of food and nice service"
יתרונות: "Aircraft fleet and airport is good. Good infrastructure."
חסרונות: "The cabin crew is not at all courteous. When you start travelling in US, you realize how different the crew's attitude is. When you want to say no to the customer, atleast make an effort to accommodate the needs of the customer first. Minor requests made by the passengers should be accommodated. You just rudely say No. Learn something from American customer service!!"
יתרונות: "i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way"
יתרונות: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
חסרונות: "Nothing else. All was well"
חסרונות: "Staff behavior & regular check on entertainment system as my screen was not working in 9 hr long journey"
יתרונות: "Large space"
יתרונות: "Crew is friendly."
חסרונות: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
יתרונות: "Nice crew. Smooth flight :)"
חסרונות: "Crews could have greet and serve passengers with a warm smile. Food was acceptable but not as good as Japan / Korean airlines . I suppose the low airfares reflect its Servicr."
יתרונות: "Loved the meals and the leg room"
חסרונות: "The entertainment could have been better but overall was not too bad"
יתרונות: "Again excellent service"
חסרונות: "2 separate incidents. One, a fight between passengers at ththe check in desk that spilled over before staff could resolve incident. Then at security, after immigration, no cues. Minimal staff overseeing the process. No organization. Early"
יתרונות: "I received flying miles for this flight, well actually I really tried to find something positive to say"
חסרונות: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
יתרונות: "Everything was on time, high quality, and enjoyable"
חסרונות: "There was a fight on the llane but it was because a passenger with mental issues was provoked by a couple so ahe beat up the wife. This was not caused by ET and crew at all, but they stopped it."
חסרונות: "old, uncomfortable plane with no entertainment system. miserable experience"
חסרונות: "The services at the airport was terrible. The Booked me a flight with only a 30 minute layover. When I try telling the people before boarding the plane, big Norred me. When I told the flight attendant she said she would talk to the captain to see if there’s a way I could get a ride to my next plane so I wouldn’t miss it. That never happened. When we got off the plane no one at the airport would help us and when I was trying to run to my next terminal one of the officers at the airport told me to slow down because I wouldn’t miss the plane and I was fine. When I asked help with directions and told him I was afraid of missing my flight people laughed and walked away. When I finally found my terminal and got to it, my flight had already took off seven minutes prior. I absolutelyHated my experience flying with Ethiopian air. The seats are uncomfortable on the plane, not all the seats recline back the same level, and when I was eating dinner I decided to eat chicken since I can’t eat beef and halfway through the check in my stomach started her and I looked up the chicken and it was still pink inside."
חסרונות: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
חסרונות: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
יתרונות: "nothing was exceptional good."
חסרונות: "luggage did not arrive. airport services were not good."
חסרונות: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
חסרונות: "No kosher food eventhogh we asked for it"
יתרונות: "ET's on board crew is excellent. The food is great."
יתרונות: "The flight crew was pleasant and helpful"
חסרונות: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
חסרונות: "flight was 6 hours delayed"
יתרונות: "Boarding was smooth. Slept most of the flight. Windows were cool (tint control)"
חסרונות: "Food was sub par. Leg room limited."
יתרונות: "Served dinner"
חסרונות: "the seats however were quite tight and there was no electrical plug for charging."
יתרונות: "The staff assistance Kosher food was great"
חסרונות: "Overhead baggage compartment was taken over by cups and stuff"
יתרונות: "The crew where very pleasant & the service on the plane was good"
חסרונות: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
יתרונות: "The staff where so dedicated. The food was very real and crunchy. Go for the beef instead of chicken. I had both. Was a ten hr flight."
חסרונות: "The fact that they write your card details carelessly on a pierce of paper when making an inflight purchase. Should be swipe and all done. No need writing those sensitive data down."
יתרונות: "The worst airline company I've ever used"
יתרונות: "I like the entertainment,but the quality is not quite good in Amharic part."
חסרונות: "The food is very bad."
חסרונות: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
חסרונות: "There was a deley of 3 and a half h"
חסרונות: "Airport in ADS was very basic. Was hard to find a descent toilet"
חסרונות: "Everything. I have written to email@example.com"
יתרונות: "Again, the cabin crew where all very nice."
חסרונות: "Seating space was very tight on this plane."
יתרונות: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
חסרונות: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
יתרונות: "Great prices, and helpful staff"
חסרונות: "The food was mediocre, almost poor."
חסרונות: "The flight was good"
יתרונות: "aircraft was nice and well kept, and crew friendly."
חסרונות: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
יתרונות: "Fabulous. On time departure, 15 min early arrival into Addis. Service was outstanding"
חסרונות: "About time they introduced WiFi on flights"
יתרונות: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
יתרונות: "The service onboard was excellent!"
חסרונות: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
יתרונות: "Food and wine"
יתרונות: "The inflight music (tons of awesome Ethiopian music, from jazz to pop) and solid Ethiopian beer."
חסרונות: "The boarding process was cumbersome but I think that's because of the airport not the airline."
יתרונות: "Some okay entertainment."
חסרונות: "Lights are on too much, service is slow. Food is poor, no variety. They gave out all the blankets and some people were laying down sleeping in the back with 2-3 blankets meanwhile my friend who had a baby couldn't get a blanket. They are VERY slow or disorganized with picking up the trays after meals are completed."
יתרונות: "The crew were pleasant. Overall servive was good. Boarding well organized,"
חסרונות: "Wasn't comfortable. Should improve on food. No entertaient during flight,"
חסרונות: "Food and entertainment was lame especially because sound didn't work."