על אף שהגעתי בזמן לא העלו אותי על הטיסה
הבידוק בעליה למטוס מסורבל.עומדים הרבה זמן בתור אחד על השני. יש מלא מקום בשדה למה לא לעשות את זה בשטח רחב יותר, מסודר יותר ושיהיה נח לאנשים. הצוות לא מקפיד להגיד לאנשים לשים מסיכות.
יתרונות: "The service was great, crew was sweet and accommodating, food was good"
חסרונות: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"
יתרונות: "All was great."
חסרונות: "The airline has so many people from far away places waiting too long for their next connections"
יתרונות: "Crew was good but could be better...timeing was very good."
חסרונות: "Food, entertainment"
יתרונות: "The Turkish Airline crew are treat you as guests not as customers."
יתרונות: "It was a true Turkish Airlines experience! Awesome as always!"
יתרונות: "The service"
חסרונות: "No entertainment. Late boarding."
יתרונות: "I have flown Turkish Air many times since 2010, and used to like the airline. Not so much anymore. I would say their entertainment center and food are pretty good."
חסרונות: "They used to have an affordable Economy Premium option, now all they have are seats made for someone 5’5” 150 pounds. Anyone over 6’ can and will suffer greatly. I’m 6’4” and fly many of their 12 hour flights from LAX to Istanbul and have to sit sideways, until my back aches so bad I have to turn. They also keep their planes unbearably hot, which I have no idea why, making the trip in that cramped seat horrible. Their in between meals snacks consist of cheese sandwiches, and the attendants never come around with drinks or snacks. I also fly Singapore Air and Emirates and their service is subperb!"
יתרונות: "Cost of seat."
יתרונות: "Boarding couldn’t be easier. The crew is very attentive and nice!"
חסרונות: "The crew on board was aloof, and somewhat rude. I was traveling with my 87 yr old mother and they did little to help, especially when we needed the restroom but they had the aisle blocked for most of the time, serving food. There was no way to get around to access the bathroom and the crew turned us away from the only available bathroom in the front. Really?! Not impressed at all. Also the flt was 30 minutes late making our connection tight. One of the young, gorgeous stewardesses was rude and dismissive of me when I asked about it."
יתרונות: "Unlimited booze. Tons of movies. Classy airline"
חסרונות: "customer service needs upgrading"
יתרונות: "I liked the new airplane and the comfortable seats."
חסרונות: "The Turkish Airlines crew, on-board staff at Tel Aviv made no attempt to help get my wheelchair-bound husband on the plane in a respectful manner. We received confirmation that the wheelchair will be at the gate in Istanbul - but it was sent through to Houston, leaving my husband without a wheelchair during our layover in Istanbul."
יתרונות: "Great service"
חסרונות: "No room"
יתרונות: "Free meal and drinkd"
חסרונות: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
חסרונות: "Customer service"
חסרונות: "Nothing beat"
יתרונות: "Will never use kayak again"
יתרונות: "great entertainment, pretty comfortable, good service"
חסרונות: "a little bit of a delay"
יתרונות: "Superb entertainment system"
חסרונות: "The flight back from Dublin to Istanbul was awful, it was crowded, very warm, no air to breath."
יתרונות: "Good schedules, short wait, nice and helpful personnel, on time, nice plane, bathrooms, good food"
חסרונות: "No air in cabin"
חסרונות: "Service was terrible, crew was rude. Flight was delayed 2 hours leaving Tel Aviv and my luggage was not here when we arrived. They let us wait two hours for luggage before telling us it wasn't going to make it in. Frustrated and disappointed! Ground security in Turkey was rude and took my sons skate board which we had flown to Israel with and back to turkey, then they told us it couldn't come with us to miami although we flew Turkish both directions with no problem. In the end gate staff went and rescued his skate board from security as he got to the flight crying his little eyes out. Communication was terrible and staff was rude!"
יתרונות: "Short flight-everything fine. Great plane."
חסרונות: "Having to pay for internet if you want to use it. The way Israelis queue at the airport, leaving no room between you and them...too much pressure. Strange 'breakfast"."
יתרונות: "I was upgraded to buisnes class :)"
חסרונות: "Every thing was ok"
יתרונות: "Entertainment and food was good."
חסרונות: "Flying to Tel Aviv (I missed my chance to review), my tray table was broken and the USB wouldn't charge on any of the televisions."
יתרונות: "I have been travelling on the Turkish airline since years and it is definitely the best"
יתרונות: "Excellent customer service"
יתרונות: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
חסרונות: "שום דבר"
יתרונות: "The service was good"
חסרונות: "Didn't like the airplane. Bit old. Too long till boarding."
יתרונות: "good job rushing us to the correct gate"
יתרונות: "friendly crew and superior service"
יתרונות: "Add good airline to Atlanta to eu"
יתרונות: "Once on the plane everything was fine."
חסרונות: "My first flight was changed. Only one email was send about that change. It got lost in some other emails so I didn't see it. But I did not receive any other update or reminder. So I had figure out how to change all of my flights from there to Kansas in the States. All with bad internet service and unhelpful costomer service. And having to deal with two unexpected long layovers. All that to say, sending periodic emails is important especially if the flight had been changed."
יתרונות: "Smooth flight"
חסרונות: "flight canceled , i flew diff, airlines"
חסרונות: "Old plane"
יתרונות: "Great entertainment and food."
חסרונות: "Boarding was very long."
יתרונות: "Good service"
חסרונות: "They need better movies and music"
יתרונות: "Food was good. Flight was fast. On time."
חסרונות: "There was no entertainment on the first flight at all. Seats are very cramped"
יתרונות: "Pleasant crew, great quality service, good food."
חסרונות: "Comfort was not the greatest. Felt smaller than other airlines but trip was 11 hours long so it wasn't comfortable."
יתרונות: "It was a quick 2-hour flight with a delicious meal."
חסרונות: "I sat in the only seat that didn't have a working personal entertainment system."
יתרונות: "Crew was very nice"
יתרונות: "everything was good and don rhith"
יתרונות: "Everything was perfect during the flight."
יתרונות: "I didn't eat the food because I have dietary restrictions but it looked decent."
Horrible seats. Boarding with a bus? We didn’t pay for low cost.
Rude staff late departure uncomfortable seats no entertainment
יתרונות: "The seat i got was great"
חסרונות: "There was a delay"
יתרונות: "Although economy, it was pleasant and okay"
חסרונות: "I bought a business ticket but flew in economy from Tel Aviv to Vienna. I knew about it but the ticket cost was still high."
יתרונות: "Food was quite good, and they were great about continually offering beverages throughout the flight."
יתרונות: "Staff and the service"
חסרונות: "Dinner was so bad"
יתרונות: "The flight attendants where good and welcoming"
חסרונות: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
יתרונות: "New dream-liner from Wew to ORD"
חסרונות: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
יתרונות: "Space, happy vibes, clean"
חסרונות: "Nothing it was super"
יתרונות: "Quick boarding decent legroom"
חסרונות: "Breakfast was not great"
יתרונות: "On time, nice breakfast"
חסרונות: "Not enough leg room, same as everyone"
יתרונות: "Food, entertainment options, business class seats that lay flat"
חסרונות: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
יתרונות: "Flight attendants were friendly, courteous and helpful"
חסרונות: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
יתרונות: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
חסרונות: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
יתרונות: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
חסרונות: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
יתרונות: "new plane, half empty, good and friendly service"
יתרונות: "Very nice crew."
חסרונות: "Buses to aircrafts. No snack on short flights."
יתרונות: "You guys have. Very professional crew !!"
חסרונות: "The customer service In Europe wasn’t helping out at all"
יתרונות: "Overall reasonable flight. Nothing to write home about"
חסרונות: "Breakfast was what I imagine prison food must be like. Rest of meals were fine"
יתרונות: "There was no in-flight entertainment system so I rejoiced to discover there was in-flight WiFi."
חסרונות: "But Wifi did not offer much, just some summary descriptions on the destination. I'd be enchanted to get via WiFi the well-known in-flight map showing which leg of your flight was accomplished."
יתרונות: "The crew was very very nice and flight was very quick."
חסרונות: "No entertainment at all, music nor tv :/"
יתרונות: "The crew were very kind. The food was good."
חסרונות: "The space between the seats is very narrow and there is no entertainment."
חסרונות: "We didnt get our kosher food so we didnt aet on this flight"
יתרונות: "Good place for the legs"
יתרונות: "Could not tell that I need gluten free meal. And the early check-in didn't work."
יתרונות: "The food was tasty, the crew was nice and overall it was realy good"
חסרונות: "There wasn't any movies or music as entertainment"
יתרונות: "Spacious aircraft. Polite crew. Even good food. On time."
יתרונות: "The flight was very smooth"
חסרונות: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."
יתרונות: "Food and service was great as always! comfortable seats and quality in flight entertainment!"
יתרונות: "The meal was ok The airplane was clean"
חסרונות: "Seats were very nerow .No help from the crew . Flight delayed"
חסרונות: "Maybe I should ask for vegetarian meal, because the meal I got was not tasty at all."
יתרונות: "All was great"
חסרונות: "except we could not do an online check-in"
יתרונות: "Staff, seats (exit)"
חסרונות: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
יתרונות: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
חסרונות: "nothing, it was a great flight from beginning to end"
יתרונות: "just excellent!!!"
יתרונות: "They offered passangers ti move to raws that wete half empty so we will have more room."
יתרונות: "Good service. Enough space for the legs. Drinks before and after the meal ."
חסרונות: "No usb to charge the phone. No media or moovies on the flight. Should inform ahead of time so we would download moovies to tablet or phone."
חסרונות: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
יתרונות: "I like the cotrious service. But I wish this international flight would take two suitcases instead of one"
יתרונות: "Flight services were good. Staff friendly. food was good"
חסרונות: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"
יתרונות: "The overall flight wads excellent."
חסרונות: "Boarding on the return flight was poorly handled as there was no organized boarding."
יתרונות: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
חסרונות: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
חסרונות: "No soap in the toilets"
חסרונות: "There weren't a single blanket on the whole flight"
יתרונות: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
חסרונות: "The food was bad."
יתרונות: "The good and service"
חסרונות: "No TV screen"
A l'enregistrement à punta cana il a fallut négocier pendant une heure et demander à parler à un responsable car la personne voulait nous faire payer nos deux bagages en soute 200 dollars alors qu'ils étaient compris dans notre réservation. Cela nous a fait perdre du temps avec notre petite fille de 3 ans. L'escale de 2h à New York est trop courte, les files d'attente sont très très longues pour le contrôle des passeports et aussi pour la douane. Il a fallut négocier avec beaucoup de personnes pour demander à passer devant, et aux États-Unis cette pratique n'est pas du tout appréciée, et tout ca avec ma fille dans les bras. Nous sommes arrivés 30 min avant le décollage àla porte d'embarquement, juste au moment de d'embarquer, mais le vol a finalement été retardé d'une heure. Et enfin nous avions demandé à été placés ensemble côté hublot, à l'enregistrement on nous a dit oui évidemment mais au premier vol on était même pas à côté ( il a fallut négocier encore une fois) et au deuxième nous étions dans la rangée du milieu. Bref ce voyage retour à été très stressant et épuisant !
Both airports totally understaffed. Awful experience.
יתרונות: "Great atmosphere, crew was excellent!"
חסרונות: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Great crew."
חסרונות: "Ran out of business class meal. Substituted a Econ class."
יתרונות: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
חסרונות: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"
יתרונות: "Comfortable seat, great crew."
חסרונות: "Flight delayed, no USB port and no entertainment"
יתרונות: "The crew and the timing were ok"
חסרונות: "The seats were uncomfortable"
יתרונות: "The crew was great. The soecial meal request was hadled well despite oversight."
חסרונות: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
יתרונות: "Crew was nice and pleasant"
חסרונות: "Flight very late"
יתרונות: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
חסרונות: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
יתרונות: "No delay and nice staff"
חסרונות: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
יתרונות: "Crew was ok."
חסרונות: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
יתרונות: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
חסרונות: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
יתרונות: "Nice seats. Only seats with a row of 2, which is what I wanted,"
יתרונות: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
חסרונות: "No downsides at all"
יתרונות: "Friendly and efficient crew. Flights were on time if not even early."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Nothing special"
חסרונות: "Food had only vegetarian choices. No charging place and ambiance was noisy"
חסרונות: "Boarding was confusing and disorganized"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "We got a meal for a 1h flight only"
חסרונות: "No entertainment but normal for this type of flight"
יתרונות: "I enjoyed the attention to detail and comfort. Helped to make the flight easier to handle."
יתרונות: "Friendly attendants. Decent food, and frequent snacks and beverages."
חסרונות: "No charging ports for electronic devices."
יתרונות: "Cabin crew were very professional."
חסרונות: "Aircraft returned to gate due to fault and was delayed for 45 min."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
חסרונות: "They stole my money"
חסרונות: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
חסרונות: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
יתרונות: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
חסרונות: "The food was okay, not that great."
יתרונות: "Crew was very helpful.food"
חסרונות: "Food was not upto the mark."
יתרונות: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
חסרונות: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."
יתרונות: "Loads of leg room"
חסרונות: "Loved everything"
חסרונות: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
חסרונות: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
יתרונות: "The service, entertainment, food, the crew, the aircraft were excellent."
חסרונות: "They put us in a Transavia plane."
יתרונות: "Flight crew on flight from Amsterdam to Cape Town were probably the most friendly and enthusiastic I've experienced and no, they were not all young. The plane was spotless throughout the flight. They were always coming around with water and juice and they genuinely seemed to care about all the passengers. The Flight back crew were just the opposite. More like the old lazy farts you get on the American carriers or BA or QF long haul. Whoo have been there for the long haul and should have stopped ages ago."
חסרונות: "The Entertainment images on the screens promoted Beauty and the Beast, Batman Lego movie but neither were on the system! Food quality was rubbish"
יתרונות: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
יתרונות: "In general, it was ok"
חסרונות: "Yet again it was flight delay from KLM side."
יתרונות: "Delays and no proper customer service."
יתרונות: "The service of the crew onboard"
חסרונות: "Entertainment not to many recent movies and the boarding process was a little bit confusing."
יתרונות: "The long flight"
חסרונות: "The long flits"
חסרונות: "Me quede un dia completo en Panama en el aeropuerto."
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
beware of tight connections at CDG... big airport , bussing from the plane is time consuming...
חסרונות: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"
חסרונות: "Short and sweet"
יתרונות: "Cops is always a good reason to flight"
חסרונות: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
חסרונות: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
חסרונות: "Entertainment worked sporadically"
יתרונות: "crew was great, seats were comfortable"
חסרונות: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
יתרונות: "Air. France usual"
חסרונות: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
חסרונות: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
יתרונות: "Left on time. No turbulence."
חסרונות: "Check in process running smoothly and better announcement of gate change"
יתרונות: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
יתרונות: "Intranet meant I could watch movies on my iPad"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Crew was very nice and the food was excellent"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Crew members"
חסרונות: "Up to 1 hour late and they leaved my baggage in Paris"
יתרונות: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
חסרונות: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
יתרונות: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
יתרונות: "Good quality flight"
חסרונות: "But delayed and lost baggage"
יתרונות: "Staff was so helpful and attentive to our needs.Providing service with a smile."
יתרונות: "Efficient and smooth flight. Service was great and flight attendants were friendly"
יתרונות: "It was on time"
חסרונות: "Hard seats Boarding was 35 min delayed"
חסרונות: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
חסרונות: "I did not like that i was in the bulkhead and there was not sufficient overhead storage for us. The bin was only big enough for 1 backpack. 2 of the 3 of us in that row had to go 2 rows back to store our luggage. This is very inconvenient when deboarding because I have to wait for many others to pass before I get a chance to walk towards the back of the plane to get my luggage."
חסרונות: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
יתרונות: "Boarding was on time"
חסרונות: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
יתרונות: "I like the service. They caring and give snacks, comfort and overall"
חסרונות: "None. I like everything"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
חסרונות: "Horrible Crew..."
חסרונות: "The company simply lets passengers board a fulled booked flight with far too much luggage. Result, take off 20 minutes late because there was not enough room for luggage in the overhead compartments. I was flying with just a small backpack that went under the seat"
חסרונות: "I was asked to change my seat repeatedly"
חסרונות: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
יתרונות: "It was Amazing staff helpfull and fresh.. love it"
חסרונות: "Flight of almost 3 hours was not entreteiment at all just magazines."
יתרונות: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
חסרונות: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "Flight went smoothly"
חסרונות: "Flight left late The seats are small and crowded There are no entertainment options"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
חסרונות: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
יתרונות: "It was a short flight."
חסרונות: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
יתרונות: "It was as expected."
חסרונות: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Air France is the worst company I have ever flown with. They changed our seats last minute. They where late both flights. Not worth the stress if your layovers are short. Also they took my passport with no explanation of why into another room with out my permission."
Some of the finest flight attendants, and they were kind.
I am a member of their award winning AAdvantage program and this has been one AdisAdvantage experience with multiple hurdles. My intial flight was supposed to be a nonstop. At around 10:30pm the night before the flight was canceled and the rebooked flight the same day was a one stop transit CHS. The gate agent required me to check in my carryon and said it'd go to my destination by 4pm. Due to inclined weather, AA landed in CLT instead of CHS. The gate agent advised me to get off, and in 5 minutes, run from terminal A to C to catch the next flight to my destination at 2:40pm. However the gate was closed despite all efforts. What troubled me was I would have made it to the gate earlier if the previous agent didn't argue with his colleagues on how to write a report note for 20 minutes before informing me of my choices. AA missed two next flights for me (2:40pm and 4pm) and the only option is to wait until 6pm. After 30 minutes speaking to AA customer support at the airport, I was given a food voucher of $12, which was worthless and humiliating for airport foods. Finally I made it to my destination at 8:30pm but my checkin baggage did not arrived. All my medications are in there! I lost one whole day of the trip that should have started at 9am but ended up arriving at 9pm without even a toothbrush or any clothes. AA baggage support was the most useless and no real person answers the phone. AA had a baggage file number for me but there was no update at all. I ended up going back to the airport baggage claim area THE NEXT DAY to see my bag among a bunch of lost bags on the floor.
Canceled flight due to missing captain. Left us stranded.
Booking was great! But my daughter was asked to change flights when she got in the airport for 7am flight. The British airline told her she did not have a ticket from Glasgow to London , they did not let her board at all. She is still in Glasgow even she had packed everything and returned her apartment keys. At this time, she was told she can leave on May 27th. How does she know the same thing would not happen again on May 27th? She had bad experience with this trip. Would you be able to help her to make sure she can board on 5/27? I am her Mother, I booked the round trip flights. She did not have any troubles from Nashville to Glasgow. But she is past due to come back. Please help her to get back ASAP. Thank you so much!
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
I very much liked the flight. I don't mind turbulence. But I did like the choice in seats the airlines gave me.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
חסרונות: "Excellent service!"
חסרונות: "Have you operational logistics more organized. This was a sup-par traveling experience on many levels."
יתרונות: "That we got there on time. And landed safely."
חסרונות: "Honestly I have no complaints but they could at least serve something for a 6 hour flight"
יתרונות: "Delays. Very hard to rebook. Crew was inattentive. No chargers or TVs. Little overhead bin space. Terrible flight."
חסרונות: "Fix everything mentioned above"
יתרונות: "Loved the individual monitors"
יתרונות: "Very uncomfortable seating even though paid for preferred. Not enough space for carry on."
חסרונות: "Crew service"
חסרונות: "Lack of a crew delayed flight 4 + hours."
יתרונות: "Crew was very good"
חסרונות: "Less gate changes"
חסרונות: "Flight was 90 mins late departing"
יתרונות: "The crew were very nice and helpful!"
יתרונות: "Not much"
חסרונות: "Not sitting on the runway for 2 hours"
חסרונות: "My flight from Madison to Chicago got cancelled and I had to drive for three hors to get to o’ Hare."
יתרונות: "Smoothest flight ever and crew was perfect. Thanks!"
יתרונות: "Good first. Class seat"
חסרונות: "Lotsa turbulence, very hard to sleep"
יתרונות: "the movies selection was quite nice"
חסרונות: "I have to run to get to my connection flight"
חסרונות: "There was a delay from Charlotte to Dallas but not too much so it was fine. Once we arrived in Dallas, however, it took an absorbent amount of time for the crew to open the door. On top of that, the skyline in Dallas was broken down and it caused me to miss my flight completely. I’m a student so I don’t have much money so I had to “sleep” in the airport because I couldn’t get a hotel voucher due to the fact that I missed my flight due to the airport and not the airline itself. My next flight is tomorrow morning but now takes away time from an incredibly busy and tight schedule that I was on. Not happy at all with the Dallas airport."
יתרונות: "They rerouted me so I at least salvaged some of my trip."
חסרונות: "They rerouted me for no reason making me miss my reunion."
יתרונות: "The crew handled the emergency very professionally"
חסרונות: "American has lost my bags multiple times and always has delays. They’re domestic planes are dirty and run down. Not a preferred airline for me."
יתרונות: "The direct flight from Philadelphia to Venice is extremely convenient. We were treat4ed professionally with care from the staff"
חסרונות: "The food was just ok and quite frankly could have been a whole lot better. The dinner they served was chicken with just a smidge of salad and rice. The food we received before arriving was pretty bad. it was two very small hot pocket things. Not at all app[ealing."
חסרונות: "We arrived in Amsterdam at 9am, after traveling two hours to get there. We found out right away that there was a delay and chances of missing the connecting flight from Philadelphia to Orlando were great. We requested a different booking to insure travel to Orlando, which was denied. So the connecting flight was missed and after hours arrived in Orlando at midnight. Missed my ride and all car rentals were booked. All this caused a lot of anxiety and unnecessary stress. Very disappointing. And to add to it, the flight itself was horrible and there was no entertainment available for the entire flight."
יתרונות: "Crew was pleasant on Christmas Day. Landing was smooth!"
חסרונות: "I booked in August to get the flight and seats I'd prefer. I paid extra to NOT get center aisle center seats, but that is exactly where they put us!! I should get a refund on that extra money I paid for those seats that we did not get. Also, I booked British Air and was put on American Airlines. I sure hope the seats home are what we chose and paid extra for. So disappointed. Feels a bit like fraud to pay extra for something and not receive it."
יתרונות: "Friendly crew"
חסרונות: "Movies selection poor and games could be better and touch screen not working properly"
יתרונות: "Reliable and efficient."
חסרונות: "It took a while for the luggage to be delivered to the claim area, but it was very late in the day so I guess it is to be expected."
יתרונות: "Not much"
חסרונות: "SFO employee told me wrong gate as gate number changed. Missed flight. Layover in Chicago delayed 3.5 hours."
יתרונות: "mas de media hora en la pista y 15 minutos mas para desembarcar"
יתרונות: "Everyone was quick"
חסרונות: "Small seats"
יתרונות: "Nothing, boarding was effective"
חסרונות: "The crew was rude and completely unhelpful. They wouldn't honor my upgrade and than when I wanted a Mimosa they said it was only for first class even though they could have clearly got it and charged me. This was a rare occurrence but a terrible one nonetheless."
יתרונות: "Direct Flight from LAX to RDU on a redeye."
חסרונות: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
חסרונות: "Operated by American Airlines and the service was poor The air attendants just threw the food down and the flight was not even full Had to pay for drinks- never have to do this on British Airways. Not equal service considering they are partners"
יתרונות: "After I pledged 25 years ago I would not travel with AA, this recent trip to Miami was delayed 30 minutes going to Miami and one hour goin back to Panama."
חסרונות: "Ticket counter very long in Miami. Kiosk did not work. Flight delayed in both routes."
יתרונות: "Great free Wi-Fi with a variety of movies to watch. Helpful, friendly crew."
יתרונות: "The entertainment had major amount of movie and the veriety of beverages were wide also."
חסרונות: "The check in progress."
חסרונות: "Bumpy landing in Charlotte. But it was windy and raining."
יתרונות: "Food, flight plan on the screen, selection of music and movies, that the lights were turned down for sleep, quiet efficiency of the crew"
יתרונות: "The experience was average."
חסרונות: "While the brakes/ tires issue was not their fault, it's much more helpful to post a 2 hour delay (and surprise us with an earlier boarding) than checking with mechanics every 15 minutes with updates announced but no projected departure time!"
יתרונות: "The crew on the flight were nice and helpful. Even though it was a short flight"
יתרונות: "The whole crew was great. Made the trip go buy quickly."
יתרונות: "Nice crew,very efficient."
חסרונות: "To many delays"
יתרונות: "Nice entertainment on new 737."
חסרונות: "But it is a 3-3 and there no room to sit cause we are hip to hip which means shoulders overlap shoulders. It is horrible. Avoid this plane at all costs. It's really bad. Pitch of leg room is barely OK but side to side they have sunk to a new low. The new plane doesn't blow any air. Terrible system. Really? That should be easy to fix."