Rude cabin crew. Crowded plane. Bad trip
I flew business class for the first time. The flight crew was attentive. The seats were extremely comfortable. A wonderful experience!
Drinks service was poor, food was cold
יתרונות: "great service"
חסרונות: "would have loved pj's"
I had a smooth flight through out my journey. This time around all was well. Thank you to the team.
חסרונות: "Food availability a minor challenge but crew handled it very nicely."
יתרונות: "Nothing. Missed the flight as the crew directed us to the wrong gate"
חסרונות: "Support staff"
יתרונות: "Crew is horrible. Very rude and refused to help by any means when i asked for my baby stroller. I have 2 kids that I had to carry all the way through customs and bagga claim because refuse to bring stroller to the gate and was very rude in their answer. Horrible Experience. I will never fly emirates"
חסרונות: "train the crew to respect customers, and to show care for families. I'm surprised Emirates always market about how friendly they are with family travels when the crew not only refuse to bring the stroller to the gate like all other airlines, but was also very rude. Her name was Annalie"
יתרונות: "Comfortable seats. Good food."
חסרונות: "Excellent as usual"
חסרונות: "Everything about the flight was great with the exception that the WiFi was pretty terrible and didnt work the final few hours of the flight. I raise the issue because customers shouldn’t pay $15 for it if it doesn’t work."
יתרונות: "We love this airline!"
יתרונות: "Cabin crew services"
חסרונות: "Food could have better"
חסרונות: "Staff service was not good"
יתרונות: "Food excellent, seating room to tight"
חסרונות: "Service in general, bad"
חסרונות: "Noise at the back of business Entertainment system did not work properly"
יתרונות: "Good flight on A380. Food and entertainment were great."
חסרונות: "We had to disembark into buses because all gates were being used."
יתרונות: "Crew were friendly Entertainment was good"
חסרונות: "My meal was forgotten and when I asked for it I received dried red cabbage and a dried up tomato and a grated carrot and something I didn't know what it was. The bread was not gluten free on this meal so I couldn't eat it. Unlike the first leg of my journey this meal didn't have my name or seat number on. I feel like it was put together once I asked where my meal was. Snacks offered but not gluten free so was very hungry from previous flight."
יתרונות: "Nothing about thto flight was enjoyable."
חסרונות: "For 14 hours there were screaming babies making for a miserable flight. Cabin crew was extremely slow on all fronts"
חסרונות: "Super delayed !! Delayed time is longer than flying time. What the heck !!"
יתרונות: "The cabin, the variety of beverages and the time of the trip"
חסרונות: "Perhaps the strange breakfast and the TVs quality"
חסרונות: "In cochin to Dubai flight , There was no space to put my carry on baggage, I ask the crew to find the place and put it, but one of the crew said there is a place in the front but she cant take it there, I told her if it is above my seat and close to my seat I don't mind to put , some body taken my space its your responsibility to find the place and put it. then she called her supervisor and the supervisor told me the bag is heavy for her, (the bag was only 7 kg). I have to take the bag all the way to front. The crew is very lazy and too much attitude, wont fly this flight any more."
יתרונות: "The boarding was efficient."
חסרונות: "There were no vegetarian or vegan food options. The flight was crowded and uncomfortable."
יתרונות: "Internet check in, saves time and paper!"
חסרונות: "Flight from Chennai was delayed. So had a mad rush to catch the connecting flight to Seattle"
יתרונות: "Crew was extremely accommodating and friendly."
חסרונות: "Too cramped- very uncomfortable."
יתרונות: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
חסרונות: "Emirates advertised for $66 RT tickets from Mali to NYC which I purchased, only to find out by email that two days later that they weren't going to honor my tickets. Hence didn't end up taking the trip."
יתרונות: "Friendly, accommodating, and professional service!"
יתרונות: "Everything was wonderful the crew was outstandingly friendly! I would definitely fly again"
יתרונות: "Boarding logistics and flight timing were good. Being on time was a big plus. Personnel demeanour/service was good."
חסרונות: "Food (lunch/dinner) served was stale. I, as a vegetarian, had hoped that at least the fruit served would be good, but to the contrary. The touch-screen (Entertainment) didn't work well."
יתרונות: "Entertainment system is good"
חסרונות: "Comfort. Cramped and crowded. Crew doesn't enjoy their job."
יתרונות: "The business class seats were on the new Boeing 777 planes were very well equipped with the biggest screens I have ever encountered throughout my many travels. Service provided by cabin crew was great, too."
יתרונות: "I ordered Asian vegetarian food but was given normal vegetarian food. However, it wasn't a big problem. Apart from that, everything was fine."
יתרונות: "Entertainment selection and legroom were good Entertainment selection included recent movies in various languages and premium TV shows."
חסרונות: "Legroom in economy was good; however, seat width wasn't. You rub elbows with your neighbors while eating. Asian vegetarian meals were nauseatingly spicy - not the "hot" spicy type, but the cinnamon/cardamom overuse type. Most crew members gave a cold shoulder to passengers."
יתרונות: "I got bumped up to business class. Excellent service"
חסרונות: "I stayed in line for 4 hours to get checked it."
חסרונות: "I pre-selected the Asian Veg Meal but they were out and I didn't get any meal because of that."
חסרונות: "Well Emirates left me 1 day in Boston and it wasn't my plan...Also Emirates front desk clerk tell my boyfriend he smell very hard to alcohol and maybe couldn't go in the flight and he didn't drink any alcohol."
חסרונות: "The crew was unfriendly and not very accommodating. They did not respond to the request button and did not bring the water I asked for many times."
יתרונות: "Spacious seating."
חסרונות: "I wanted to sit upstairs"
חסרונות: "this experience with emirates was super duper bad. I was travelling to India as my dad had passed away that morning on 9/11. Bad service, no attention paid to the flight attendant button, water provided after 45 min....after 2 fligh attendants came by and said they would bring water. i provided verbal feedback and they were extra nice to me then...brought me crackers , chiocolates...etc etc...but it was just to calm me down. I went and got my own food from the kitchen area as I had a splitting headache, I was traveling to india as my dad had passed away on sep 11th morning. They gave me the same dinner mushroom and peas for vegetarian snack. Then they exchanged it after I had waited for so long. IT was just ridiculous servide and"
יתרונות: "Love flight with emirates every thing is good"
יתרונות: "I liked the variety of movies and series and I liked the friendly Ness of the cabin crew"
חסרונות: "There was nothing I didn't like."
יתרונות: "I would like Emirates to put more sport current videos in entertainment otherwise the handling of layover in Dubai was very good"
חסרונות: "Nothing so far"
יתרונות: "I've always liked Emirates and the comfort level is very high. Also, the entertainment has always been excellent."
חסרונות: "I rated the food 4 stars not because it was good or bad but I was sleeping so I didn't try it so can't really rate it."
יתרונות: "Take off and landing"
חסרונות: "Layover time"
יתרונות: "Crew are the best!"
יתרונות: "How great everyone was and smooth sailing."
חסרונות: "Made sure the flight was not over booked."
חסרונות: "Short and sweet"
יתרונות: "The rest area"
חסרונות: "The airport was cold and it should be warmer"
חסרונות: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
חסרונות: "Flight was delayed"
חסרונות: "Crew on the ground was very rude"
יתרונות: "Great newer plane, great service!"
חסרונות: "Entertainment worked sporadically"
חסרונות: "More options for gluten free food. Always get the same dish"
חסרונות: "Really hard to get boarding passes online"
יתרונות: "Crew was very friendly and seat in KQ is super comfortable in Business."
חסרונות: "Everything very good"
יתרונות: "The cue lines per zone are a brilliant idea!"
יתרונות: "The cue lines per zone are the most brilliant idea!"
חסרונות: "After boarding began there was a backup after the gate en route to the plane. No explanation. The plane left an hour later than scheduled but seemed to arrive close to scheduled time."
חסרונות: "It was a great flight can’t think of anything"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
יתרונות: "Everything except the seat. Service ("would you care for a drink/beverage?") could be better."
חסרונות: "I paid for a"premium" seat on one of the emergency exit rows for the extra legroom. This was next to a galley. The seat itself was no more than 18" wide (NO EXAGGERATION!!) if not less. I had to sit on an angle (one butt cheek at a time) for 9 yours. I do not have a big butt either. This seat should have been a discounted seat, not a premium seat. I am so angry about this, I will NEVER fly Air France again."
חסרונות: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
יתרונות: "I like traveling with AirFrance in general."
חסרונות: "Terminal too far to go to loggage, walking about more than two miles after a long trip is not very easy AirFrance should have a better terminal at Charles-de-Gaulle!!! Have some missing stuff in my luggage!!!!"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "La entrada"
חסרונות: "El resto de cosas"
יתרונות: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
יתרונות: "I would like to come on time each trip because I got two late time before with airfrance"
יתרונות: "The airbus 380 was great and the staff very nice"
חסרונות: "Too mych bad smells after a few hours"
יתרונות: "What’s not to like!"
יתרונות: "Crew was professional and friendly. Plane was clean. And food was served quickly without the hassle of ordering from a menu and paying. And it was delicious. Best airline food I’ve had in a long time. The chocolate dessert was incredible. And a coffee to go with it. Made a three hour flight very pleasant."
חסרונות: "All airlines need to remove a row of seats and give everyone just a bit more legroom."
יתרונות: "It was Amazing staff helpfull and fresh.. love it"
חסרונות: "Flight of almost 3 hours was not entreteiment at all just magazines."
יתרונות: "Crew was nice and responsive"
חסרונות: "The overall experience is regular at best"
יתרונות: "Crew very professional and nice food Boarding process well organized"
חסרונות: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
חסרונות: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
יתרונות: "The fact that the plane made it to SFO"
חסרונות: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "Good seat near the front."
חסרונות: "Delayed arrival by 30 minutes."
חסרונות: "bad smell around my seat"
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Other crew members were very polite to us, in particular a younger tall woman."
חסרונות: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
יתרונות: "The food was good, the staff was very friendly and very nice,"
חסרונות: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
חסרונות: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Boarding efficient, Air France flight to Paris was brief and pleasant."
חסרונות: "Seat a bit uncomfortable"
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
יתרונות: "Courtesy staff excellent!"
חסרונות: "Console for gaming poked guy in front. Needed joystick"
יתרונות: "Boarding and such was straightforward and easy"
חסרונות: "Everything is uncomfortable"
Unnecessary multiple check out points. We were exhausted
חסרונות: "Windows locked dark for whole flight in the DAYTIME going over spectacular scenery in Norway and Greenland. No eye shades given out. Totally depressing. Food very mediocre with nothing Arabic in spite of great Arab food."
חסרונות: "Let passengers look out the window in the daytime. Going over Norway and Greenland with fantastic scenery and windows are blacked out whole trip. I paid to select a window seat. Totally depressing to be in the dark all day. Windows black even when lunch served. Tasteless Western food. Would have liked something Arab. (I’m a white American)"
יתרונות: "The crew was nice and courteous. The flight went smoothly. The bathrooms were easily accessible."
חסרונות: "They barely offered water on the 11-12 hour flights. The crew was not around other than to hand out meals during the first and last few hours."
יתרונות: "Every thing is good"
חסרונות: "It’s good"
יתרונות: "Boarding process was very fast and crew were highly helpful"
חסרונות: "No entertainment in the flight No screen !!!!"
יתרונות: "The check in and the crew"
חסרונות: "Being in schedule"
חסרונות: "The supervisor and some of his crew were rude because I had a problem and they were not helping"
יתרונות: "Crew attentive, flight left and arrived on time"
חסרונות: "More movie and TV show options. Also foot rest would have been nice."
חסרונות: "Didn't think of something because the flight was awesome."
חסרונות: "I hd a very large person seating next to me. He should have been made to buy 2 seats. Very uncomfortable for such a long flight."
יתרונות: "Quick boarding and on time departure and arrival."
יתרונות: "The seat on the Boeing 787 is the best. Decent legroom."
חסרונות: "The crew was never friendly or very accommodating - like it was a chore. Some cultural thing ?"
יתרונות: "flight was fairly empty, so very comfortable seating as nearby seats were not occupied."
חסרונות: "everything was fine -- now the departure and connection to another flight was NOT NEARLY AS SMOOTH !!"
חסרונות: "flight delayed. final destination arrival was 9 hours after expected. no accomodation was given (i stayed in the airport for 9 hours and needed to sleep there)"
יתרונות: "The flight was one time for departure and arrival"
יתרונות: "nothing. there is no responsibility from voyama towards clients services"
חסרונות: "every thing"
יתרונות: "Crew exceptionally nice"
חסרונות: "Can’t turn off the screen"
יתרונות: "Short trip"
חסרונות: "No coffee"
יתרונות: "The flight the plane the staff on plane the food the entertainment"
חסרונות: "waiting lines to get into the gates and passport checks for departure. it was too long and mis-leading since the machines were not working eventually had to go to a manual check (not machine) and almost missed the flight. It's bad management of the Ben Gurion Airport."
חסרונות: "On counter, some workers were not nice"
יתרונות: "Had a great seat"
חסרונות: "They didn’t offer basic beverages"
חסרונות: "It is time to change the food! the food is so bad . I get the filling that they don't care' just like that!"
חסרונות: "Food Entertainment Timing Services"
יתרונות: "Quick, simple flight arriving 7 minutes early."
חסרונות: "About 12-15 minutes late boarding with no explanation or announcement. Food & entertainment should NOT be rated on such a short flight."
חסרונות: "Bad service bad attitude"
יתרונות: "The seat room, friendly staff"
חסרונות: "3 hour delay... not Jordanians fault (fog)"
יתרונות: "No thing"
חסרונות: "The staff"
חסרונות: "I actually didn't fly QR. My RJ light from TLV to AMM was delayed by approx 2 hours. I asked to be taken off the flight in order to fly the day after from TLV to LCA and take QR. However the RJ gate agents explained that there are over 40 people on the flight that need to take the QR from AMM and that the ties between RJ and QR are very strong and the QR flight will wait the necessary 15 minutes. However, as we landed in AMM we saw the QR aircraft push back 5 minutes earlier than the scheduled departure. We got stuck in AMM and the RJ people were nice but totally inefficient and claimed that they were limited by their corporate procedures. I asked to be put on an Etihad flight that was scheduled to leave 2 hours later and that would put me at the end of the day in MAA (my destination) around 2.5 hours later which was acceptable in my eyes. The transfer desk agent said he is going to arrange it, disappeared for 45 minutes and then came and told me this is already too late for Etihad (it was not) and anyway they cannot let me take Etihad since they are not a part of "One World". I argued a bit and he said ok went to teh back office and disappeared for another 20 minutes. at that point he came and told me that all is taken care of and here is my new flight and proceeded to show me an itinerary which took me through BKK to MAA but the AMM-BKK flight will leave only at 0130 at night (this was around 1430) and get to BKK in the afternoon tomorrow. Then I will have to wait in the airport another 8-9 hours to fly to MAA. hence 2 nights without sleep staying at airports. BTW, I was the only Business/first passenger but this did not confer on me any special treatment. I refused to take this route and at the end asked them only to get me back to TLV and there I will change the whole route and go tomorrow on QR from LCA. I had to wait at AMM airport until 2100 and only now - 2300 - reached home which I left at 0600 this morning. BTW, i don't think that they restored my ticket to its original form (which was a full QR ticket covering also the RJ and Pegasus flights. but I was too tired to argue. I will postpone my trip by one more day and change the route to avoid another debacle like this one. Also, I chatted with the QR people in Amman, and ithey claim that they were not told that the RJ from TLV had 40 passengers connecting through them. This is the absolute opposite of what the RJ people claimed. Last, all his is without even mentioning the issues this delay caused since I have people who came specifically for this, waiting for me in MAA and God only knows when I will manage to get there and whether or not they will wait for me. Guys, you have to do something about this. I am quite a regular flyer and this is the worst experience I had."
יתרונות: "Fast check in, Comfort seats"
יתרונות: "Left on time. Probably overpriced for the length of the flight. Baggage was out promptly."
יתרונות: "We left early and arrived early. Seats were more spacious than I expected for economy class. It was a short flight so there was no food service, just orange juice."
חסרונות: "When My luggage was searched at the gate of armman before fly back to Chicago, my camera was taken away by security person, he never returned to me. I only found out when I got home."
חסרונות: "I'll was good"
יתרונות: "It’s a 25 minute flight. It’s all good. :)"
חסרונות: "I pre ordered a kosher meal. It was said to me that someone miscalculated and there were not enough kosher meals. I was left hungry and starved on such a long flight."
יתרונות: "Very short, only a half hour flight"
חסרונות: "nothing not to like"
יתרונות: "Food and crew were great."
חסרונות: "Security was slow and repetitive. Additional screenings at multiple extra places. One guy checking ID for long lines. Seats were not as comfortable as some. People were rude on ground side. Not helpful. Entertainment was limited but ok. Ext"
חסרונות: "Extensive security. Warm plane. No charging outlets."
יתרונות: "The Dreamliner is the best plane I’ve ever boarded, it was used for this short flight."
חסרונות: "Could not check in online, had to get the boarding pass at the airport."
יתרונות: "Modern aircraft"
חסרונות: "Food is terrible Service is marginal They serve a mediocre meal right after takeoff then you don't see them again until right before landing with a dry snack"
יתרונות: "The service was good and the seats were a good size for economy. Good selection of in flight movies as well."
יתרונות: "Good service, leaving on time"
יתרונות: "Loved all of the kind smiling faces on all of the flight attendants"
יתרונות: "Crew attitude, accurate time schedule"
חסרונות: "Food, although a short flight (1:50 h:m) snack was served, a dry very cold sandwich, a piece of chocolate cake and red mix juice !! I am diabetic and cannot drink a juice full of sugar, a chocolate cake. There was a screen in front of me, it was locked so I cannot choose anything, the played a "Bloopers" program, I couldn't even turn it off."
יתרונות: "Quick and easy boarding process, nice person at check-in counter"
חסרונות: "I used the restroom in the plane before takeoff and the it was absolutely filthy. It was clear it did not receive any attention between flights. I was sitting in the emergency exit row and, during takeoff, the plane made a horrible, howling/whining noise that I've never heard before. Everyone was looking around and fearful. I fly often and this was the kind of noise when you wonder "is this where it all ends?" Not sure if it was the engine just outside or the emergency exit not being fully sealed but it was the first time in a long time that I've been fearful on a plane."
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
I had my 2 year old and hate checked my stroller and when I got to Miami there was no crew to bring it up they told me so I had to carry a sleeping child and my carry on along with my making sure my 5 year old was with me. Then my stroller wasn’t even with my bags it was on a domestic arrivals. Horrible experience.
יתרונות: "Pilots and crew are still great- all negative comments have to do with corporate policy."
חסרונות: "Not able to social distance at all. We had to board a bus to get to the plane and we sat there for 20 minutes breathing in exhaust while we were packed in like sardines rather than the bus going back and fourth with smaller groups. The plane was tiny, so again- no way to distance at all. Seats at the front were left unoccupied rather than allowing others to move to them for social distancing."
חסרונות: "Armrests were broken. No outlets or USB ports to charge."
חסרונות: "There was no entertainment in first class for a cross country flight"
יתרונות: "Seats were comfortable and crew was nice."
חסרונות: "Need something more substantial for food in first class on a cross-country flight."
חסרונות: "Spent more than 500$ in an emergency flight that was delayed ten times"
יתרונות: "Boarding was average. Cabin crew was very nice and attentive when needed. Flight was on-time. Luggage arrived quickly and unharmed."
חסרונות: "When will airlines end cramming in as many sardines/passengers in the plane? The seating for me (6"1") was too close to the seat in front. Luckily, the passenger in front of me did not recline."
חסרונות: "Baggage claim was terribly slow and we were director the wrong carousel."
יתרונות: "Left on time and arrived early"
יתרונות: "It was changed from British Air to American Air, which would have been my last choice to fly with. Bad choice!!!!!"
חסרונות: "No American Airlines! I have trouble with them every time I have used them. Usually their plane breaks down or requires maintenance, which happened again this trip. It made use have to run from customs to the other end of the airport in 10 minutes to make the connection ."
יתרונות: "The crew was great. The seat was adequate but NOT comfortable. The request/requirement for only the wheelie bags to be in the overhead and everything else to be under the seat was EXCELLENT. Thank you for organizing the amount of “stuff” people carry on to the plane."
חסרונות: "I needed a little back support pillow..."
חסרונות: "Overcrowded Bad service Attitude"
יתרונות: "Flight attendants were helpful"
חסרונות: "I missed my flight because of crew shortage."
יתרונות: "Had pre assigned seats and American changed without saying anything."
חסרונות: "Space in seats"
יתרונות: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
חסרונות: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
חסרונות: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
יתרונות: "The flight was pleasant"
חסרונות: "American Airlines lost my bags and my wife’s bag and give almost zero resolution to the problem. I was told multiple times that it would be at our hotel the next day only to never show up. We Continued to be lied to about our bags."
יתרונות: "I had someone waiting on me at the gate to escort me to the plane! Great service!"
חסרונות: "I called the American 1-800 number and was initially greeted with the worst customer service I’ve experienced. I wish i knew her name. I hung up and called back and was helped so well by Anna."
יתרונות: "The flight was on time, cabin crew looked nice and professional, AA stuff at the airport of departure was very helpful with complicated check-in procedure."
חסרונות: "It was a short flight (less than an hour) and only complimentary drinks were offered, no little snacks (like pretzels, peanuts or cookies)."
יתרונות: "Not using kayak."
חסרונות: "Worst flights in history. It took three days to get from Italy to the US. Do not use kayak!"
יתרונות: "The flight wasn't full and so there was more space to spread out than is normal on long-haul flights."
חסרונות: "For the second time on a Madrid/JFK flight in two weeks, overhead lights were broken for some seats, which is absurd for a 7.5 hour flight. Luckily, my flight attendant was kind enough to allow me to change seats to one in which the overhead light was actually working. Unfortunately, the plane was so busted that even though my overhead light was working, the headphone jacks in both of the seats that I had access to went off in the midst of food service, and as far as I could tell was never reset. Finally, and most appallingly, one of the flight attendants was completely out of control, and during the boarding process repeatedly and loudly scolded passengers. During service, she rammed the food cart into multiple seats so hard that food flew out of it onto the floor. Rather than apologizing to the customers whose seats she had rammed, she laughed loudly"
חסרונות: "I have never been treated as poorly as I was by the old biddy that physically took the guitar out of my hands as I was trying to board the plane today. I travel as a professional musician at least once a week and I’ve never been threatened with arrest for having an instrument on my person."
יתרונות: "British Airways got us on another flight to Dublin through Heathrow."
חסרונות: "Plane was late missed the connecting flight. Aer Lingus/American Airlines refused to help us find another flight to Dublin. I called Vagama customer service and the attended refused to help get an additional flight or confirm our returning flight would be held."
יתרונות: "It’s a jet"
חסרונות: "Boarding terrible at DCA, seats cramped"
יתרונות: "Decent legroom"
חסרונות: "My TV screen stopped working mid-flight, and the crew was indifferent - tried to reset it, it didn't help, but they didn't check back. When I asked them about it, they shrugged. I had to suggest moving me to another seat, which they did - but they should have suggested it, not me."
חסרונות: "My screen was not responsive most of the time"
חסרונות: "The crew was rude."
יתרונות: "Crew was friendly, seats were comfortable."
חסרונות: "Didn't receive any snacks for the flight Had to pay for any use of wifi. Entertainment used to be provided along with trip."
חסרונות: "The first plane was broken and the pilot kept coming to brief the passwngers that it was broken but it may be fixed and so on, it would have been better if he had just let the counter clerk say the plane is delayed due to maintenance. As a customer, i dont need all the rambling explanation every ten minutes about the issue. I was told that we could board another flight leaving in 30 minutes, so i went to that gate, crew was not there and we boarded the plane. We had to de- board and wait for the crew. After the crew showed up, the rest of the flight was pretty standard."
יתרונות: "I think for the most part you have some of the best customer service but your snacks are awful compared to other airlines."
יתרונות: "On time and arrived early!"
יתרונות: "On time"
חסרונות: "Very cold on board"
חסרונות: "Delay. Old airplane with sewer smell in back. Not a great experience."
יתרונות: "American Airlines was great!"
חסרונות: "Finnair changed my flight to American Airlines (which I don't mind) but never notified me and made me go through hoops to get the changed record indicator."
יתרונות: "Crew was friendly and efficient . Liked the option to upgrade to priority boarding, however."
חסרונות: "Always hard to hear what group is boarding due to poor quality of microphone at desk. Visual reader board would help."
יתרונות: "There were no seats available together so we were upgraded to the extra room seats so that we could all sit together. As a mother flying by herself with 2 children, one of whom is on the Austin spectrum this gesture of being able to keep us together meant so much to all 3 of us. Thank you"
יתרונות: "Good crew"
חסרונות: "Very dark and hard to see entire trip Overhead lights too bright and aimed at odd angle"
חסרונות: "Three gate changes and 45 minute delay. Same happened two years ago"
יתרונות: "Service, attitude, great hospitality. Was never treated this nice on any flight ever."
חסרונות: "Fact that I have to fly different airlines in the future"
יתרונות: "Flights attendants were super friendly and the plane was very clean"
חסרונות: "seats are uncomfortable"
חסרונות: "Got to charlotte with 80 minutes to connect. Sat on the tarmac for 60 waiting for a gate. Missed connection by <5 minutes. Thanks, AA!"
חסרונות: "Lost my luggage. Very difficult to get information and long process to give my info on where I was staying. Was told it was on the next flight and should be arriving by 1-2:00pm depending who you talked to. I was told they don't start delivering lost luggage until 5:00pm. At 6:00pm I call for an update. No update available other than its on it's way. I called again at 8:00pm, 9:00pm 10:30pm & 11:15pm. Still no update was given. At around 12:30pm AFTER I WENT TO SLEEP, someone come to my hotel room to drop off my luggage. I had an important meeting for early the following morning and if my bag did not arrive, I had no business clothes for the meeting. I could have bought some new cloths but since I was TOLD my cloths would be arriving by 1-2:00pm and be delivered by early evening, I thought that not necessary. I believe I was told that so BA"
חסרונות: "Had to wait on the crew Short fight rushed service"
יתרונות: "everything went smooth"
יתרונות: "I was in first class, so the legroom and seat comfort is good. The seats were removed with leather and headrest was movable."
חסרונות: "The gate agent didn't enforce the carry-on policies. Large roller bags were turned sideways in the overhead bins. Flight attendants were not friendly. Why pay profit sharing to employees if they still are treating people badly. Overall it was an ok flight, I wouldn't go out of my way to fly them, just if they are the cheapest, because their attitude towards paying customers is horrible. I wish I could return the favor to them one day, I bet they wouldn't like it very much."
יתרונות: "After traveling on a budget airline to Las Vegas and having a horrific experience, I couldn't have been more pleased with the comfort and cleanliness of the aircraft as well as the friendliness of the flight crew!"
חסרונות: "The plane was pretty chilly and I was FREEZING, but when I asked for a blanket they told me they only hand them out to the first-class passengers. In addition, they did forget to download our in-flight movie, but we all make mistakes :)"
חסרונות: "The pancake was not cooked enough couldn’t eat it"
חסרונות: "Boarding process.."
יתרונות: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
חסרונות: "On line check-in/seat selection was a disaster"
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
יתרונות: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
חסרונות: "free wifi"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "On time, smooth and professional. Didn’t have food or entertainment so can’t rate those."
חסרונות: "I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks."
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
חסרונות: "HHad to pay for even basic drinks No entertainment"
חסרונות: "Having to pay for tea, coffee and water is outrageous Flight late."
יתרונות: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
חסרונות: "Seats were very tight for economy, luckily we were in the emergency seats."
חסרונות: "Once we got off the plane we had to go through security again and then rush through customs to get to our connecting flight. Customs agents wanted us to have our landing cards filled out before we got there but the crew on flight didn’t give passengers landing cards to fill out prior to landing and customs didn’t even have pens for us to fill our our forms. Super unhelpful and rude. Then our flight was delayed two hours which caused us to miss the train we needed out of the airport to West Jesmond. Thus forcing us to take a cab that was horrifically expensive. Super bummed on heathrow and British airlines. Would not travel through heathrow again."
יתרונות: "On time, very pleasant and helpful staff"
יתרונות: "Not much. Even magazines were not available for 2 last raws."
חסרונות: "Even magazines were not available for 2 last raws"
יתרונות: "Service, clean restroom, courtesy of crew members"
יתרונות: "Nothing really was good or stood out in a positive way."
חסרונות: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
חסרונות: "The unpleasant unhelpful staff"
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "The crew were very helpful"
יתרונות: "My upgrade."
חסרונות: "That I needed to be searched again before boarding the plane. The long layover."
יתרונות: "It was good."
יתרונות: "On time"
חסרונות: "Paid for bulkhead seat and was not given a bulkhead seat."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
חסרונות: "The airplane was shaking all the flight"
יתרונות: "I loved the safety demonstration video it felt like watching a movie and got everyone’s attention. Simply amazing and glad to see a lot of diversity. Flight crew were amazing too. Am Gobsmacked wow"
חסרונות: "None at all"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "Crew helpful"
חסרונות: "Security v rude - never like that efoe"
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Flight was good, delayed by 25minutes though,"
חסרונות: "No food selection. No vegan meal that i ordered for my daughter."
יתרונות: "I liked how quick it was."
חסרונות: "It was odd going from the terminal, down two flights of stairs, out into a wry crowded bus to the plane. Then the people unloading out bags took close to an hour and kept switching baggage carousels and confusing everyone."
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."
חסרונות: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."
יתרונות: "I liked British airways check in procedure and luggage handling"
חסרונות: "The whole flight was boring, no entertainment. Seats are not comfortable, they use very horrable water to make tea... I wish I didn't pay for it but I you have to buy what you eat, that's not nice on a commercial airline"