חסרונות: "Short and sweet"
יתרונות: "The seat was really comfortable and I was able to sleep the whole flight with no disturbance"
יתרונות: "Very friendly crew"
חסרונות: "In-flight system had some errors"
חסרונות: "Seat recline was broken- wouldn’t hold position."
חסרונות: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
חסרונות: "Seats are not comfortable for long haul. Airbus 380 premier economy. Not enough reclining and leg support."
יתרונות: "Everything! The service was exceptional!"
יתרונות: "All went right namely the seats but the luggage condition is the worst"
חסרונות: "Air France is not a low fare airlines, I had to pay 225 USD against 3 luggages which is not acceptable. We should have the right for one luggage per ticket as all other airlines. If I knew this will happen, I wouldn’t use Air France and this will be the last time I buy a ticket on Air France"
יתרונות: "Nothing !! Such a bullshit flight ever !!!"
חסרונות: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
חסרונות: "Entertainment worked sporadically"
יתרונות: "The whole crew is so kind"
חסרונות: "Delta made my whole first flying experience the best."
יתרונות: "Excellent service"
יתרונות: "Great crew and prompt boarding."
חסרונות: "Airline food and close main cabin seating. Should offer upgraded meals, just like the extra seating space."
יתרונות: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
יתרונות: "On time, no hassle."
חסרונות: "More water provided during the flight. Also, the second meal was not very good."
יתרונות: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
חסרונות: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
חסרונות: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
יתרונות: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
חסרונות: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
חסרונות: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."
יתרונות: "Food, service, comfort"
יתרונות: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
חסרונות: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"
יתרונות: "The crew and flight was faultless"
חסרונות: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
חסרונות: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
יתרונות: "The plane arrived in New York smoothly"
חסרונות: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
יתרונות: "The crew took care with calm and kindness of a man in deep distress and erratic behavior. Impressive. More generally , the crew showed respect and attention to all passengers. Not frequent."
יתרונות: "Plenty of seat space"
חסרונות: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
יתרונות: "Personal treatment I have received as I was with a 7 months baby. An agent helps me to carry my hand luggages up to the plane entrance and to pass in priority"
חסרונות: "2 hours delayed..."
יתרונות: "That it was a night flight"
חסרונות: "No airconditioning, no food choice, no space."
חסרונות: "The delay in the flight without even informing us of the reasons. Changing the boarding gates twice, and no options in the meal."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
חסרונות: "Food and coffee were cold. Service on AF is getting worse."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
חסרונות: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
יתרונות: "Loved the movie selection and the food was good too."
חסרונות: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
יתרונות: "The crew was very comfortable speaking two languages and friendly. They also had air conditioning! This was great because it was strangely hot in Paris and we were sweating profusely. And our last air france experience we were so hot and it was aweful. Even though it was like an hour and a half flight they still served us sandwiches ,really good."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."
יתרונות: "Ticket price"
חסרונות: "Long check in wait in Dubai. Food was shocking - inedible!"
יתרונות: "Good service"
חסרונות: "I was not given my original reserve seat and no reason was given"
Chairs not comfortable and wearing mask all the time was horrible
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
This flight was intense. It was overcrowded, people weren’t following Covid guidelines. And in general, was a mess due to young kids causing a lot of noise and disturbance. I ended up with a headache the entire flight because of it.
חסרונות: "With so many empty seats on the front. They decided to crunch everyone in the back without the minimal distance requested for social distancing. Very disappointed. Social distance is not practiced at AA as in Delta. Very sad. Will remember that next time I book a flight."
חסרונות: "Things are getting smaller, we're paying more for less and less; it's all reducing except the cost. Generally flying is no longer 'special' it's kind of routine, like cattle herding--and the customer is the cattle."
חסרונות: "First, an exterior light was broken so we were delayed so much that American recommended we reschedule our connection but we got to LGA and our original flight was still at the gate but they’d oversold it so we couldn’t get back on. And then, getting on connecting flight, the door broke so we were"
יתרונות: "Nice crew, more legroom, punctuality"
יתרונות: "Flight arrived a little earlier than expected"
חסרונות: "Mishandling of luggage my bag did not arrive at the same time I did had to get it send to my home. Still waiting on my luggage."
חסרונות: "Staff, room, boarding process, flight schedule and more!"
יתרונות: "Speedy check in and security check in. Seats in plane comfortable. Staff wonderful"
חסרונות: "I didn’t like to have 4 stops and so many hours of layover between all of my trips I will never ever buy a trip with a travel agency it is so complicated to make a change and they want to charge you about 5,000 dollars for a change! awfull!!! waitress from miami to london was not so nice."
יתרונות: "Not much"
חסרונות: "Big hassle trying to get on an earlierflight ehich originally booked."
יתרונות: "Food and drink services were great.. friendly and accommodating"
חסרונות: "Seats are a tad uncomfortable for longer flights.."
יתרונות: "NOTHING AA IS THE WORST. This is my 2ND AA experience within a 5 month time period and the first experience i tried brushing under the mat as it was bad however this one TAKES THE CAKE"
חסרונות: "The airport staff after TSA are RUDE! I was suppose to leave from one destination to another, last night. AA rebooked me without my consent and assumed i would be ok taking a later flight 24hrs later. After hassle, i thought i received a perfect flight which would get me to my destination A WEDDING at that in time. However, i have been rebooked over 5x in under 24hrs and still at the airport from 9hrs later! They do not compensate you and do not even extend the offer!"
יתרונות: "On time and quick."
יתרונות: "The only positive thing to be said for the flight was that the seat was not uncomfortable."
חסרונות: "Entertainment system did not work during entire flight; crew (stewards) lied to passengers on the ground that it would work after takeoff, only admitting after we were in the air that they had been told by the technicians it would not work at all. Crew did not respond to call lights when pressed (in First Class), nor did they know how to operate the power system."
יתרונות: "everything was smooth"
חסרונות: "Nothing bad about the trip"
חסרונות: "The flight was late"
יתרונות: "It was a fabulous ride, with personal entertainment centers, fast service -"
חסרונות: "unfortunately just one exit , so took forever to exit the plane but otherwise great."
יתרונות: "The crew and planes were excellent."
חסרונות: "When we booked our flights the web site did not show us all the possibilities for return flights. When inn Puerto Maldanado we checked on line and discovered we did not have to have the 18 hour and 19 hour lay overs. We rebooked and were hammered with the $400 charges. We will not book future flights with your organization because of this deceptive practice."
יתרונות: "All flights were on time and actually landed ahead of schedule. Crew were helpful and attentive but our particular flight attendant was very abrupt with all the passengers which was off putting."
חסרונות: "need more leg room for international flights. My husband is 6 feet and he found it very uncomfortable when the person in front of him reclined his seat for the entire trip."
יתרונות: "But the crew was great!"
יתרונות: "Food was good as were the movies & seat"
חסרונות: "Gate supervisor (male) in Dublin was unhelpful. He announced theee times that the US Customes pre-clearance would close shortly. This announcement was in the gate area where everyone had already had to have cleared the Preclearance US Customs. Then when he announced boarding for priority and Business class he "pointedly" told the zones 1 thru 4 to all begin boarding at once (w/ one agent while three agents stood behind chatting) and to only use the one Priority lane. Thirty people all gathered for the very slow process. The Gate Supervisor the says he would start boarding Zones 5 and 6 in the other lane. Zones 5 & 6 all boarded while I (zone 1 passenger) and five others were still in que boarding thru the priority lane. Poor leadership. The Business Class flight attendant while serving snack, spilled my hot tea on my shirt, trousers and iPad. She was very apologetic and said that she wished she had not filled the cup so full. The tea "happens" and was no big deal. The Gate agent on the microphone in Dublin was having a bad morning and transferred his unhappyness to me, which I did not bargain for on the 27th."
יתרונות: "The crew and boarding were great."
חסרונות: "The TV monitors were old and were difficult to use. There was no plug to charge devices."
יתרונות: "Got into NYC early which enabled us to make our connection. Flight attendant also moved us to a row with more leg room."
חסרונות: "Cramped seating would have been miserable had we not been moved to an exit row."
יתרונות: "Schedule was punctual. The entertainment was superb. Good crew. The overhead bins were, for some reason, larger which aided the boarding process."
חסרונות: "I guess the lack of snack options but that is just the way it is nowadays."
יתרונות: "Nothing at all"
חסרונות: "Never should have been on this later flight which also took off late. And I don't even know where my luggage will end up. I should get an apology and cash for my troubles."
יתרונות: "Flight was on time"
חסרונות: "Since we have an AAdvantage CitiCard and are AAdvantage members, it is disconcerting to have to claim your privilege of 1 free bag and priority boarding each time. This is embarrassing at the gate especially since it looks like we are cutting the line. What good is this "privilege" if you have to assert it every time or hold a credit card in hand with your carryon and boarding pass. This should be included in our ticketing at the time of purchase and upgraded on our boarding pass if we use the damn card for the purchase. It is now not a "privilege" but an inconvenience."
יתרונות: "Overall very comfortable was comfortable for a 8 hour plus flight"
חסרונות: "Extremely long check lines. Security came after the extremely long check in process"
יתרונות: "The crew and flight was great."
יתרונות: "The only good thing about the flight is that it was nonstop."
חסרונות: "This four-hour flight had no movie and no seatback entertainment system. It didn't even offer SiriusXM to listen to. How old exactly was this plane?!"
יתרונות: "When the arrival time of the connecting flight was changed, we chose another set of flights."
חסרונות: "There were no individual screens on the seat backs, Sono entertainment system . the whole plane had to watch the same movie. Also no wifi or access to other entertainment"
יתרונות: "We got to watch movies for free, and we got to eat twice as well."
חסרונות: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
חסרונות: "No wi Fi available and I paid for an all day pass"
יתרונות: "Great crew!"
חסרונות: "Pilot did a great job getting here, but gate was blocked by a fuel truck and sat on the tarmac for an extra 20 minutes! Pilot has now asked for a tug to pull us in."
חסרונות: "Significantly late & rude, as usual."
יתרונות: "I enjoy the movie/TV options while in the air. They have a good selection you can view on your wireless device."
יתרונות: "The new airplane was nice. The plane that we took to Hawaii was so old that it still had ashtrays and was super dirty."
חסרונות: "For some reason American has not given us any seat assignments in our trip home and all the gate agents are very unfriendly and not in HR least bit helpful."
יתרונות: "The crew and boarding"
חסרונות: "That the WiFi wasn't free"
יתרונות: "Boarding was fast."
חסרונות: "No internet on plane. Plane was older. Seats were not comfortable. Had to wait 40 minutes in hot plane for our gate to be available for our plane to pull into."
יתרונות: "i hate it coz i hav to pay another $98 just to have a seat. I thought if you purchased a ticket it comes with seat."
חסרונות: "i hate it coz i hav to pay another $98 just to have a seat. I thought if you purchased a ticket it comes with seat."
חסרונות: "AA canceled my flight my kids who live 4 hours away from San Diego drove that distance to pick me up yesterday, we got a hotel room for the canceled flight but they ended up paying $200 for the night. AA did not let us know thr flight was canceled until late last night."
יתרונות: "Everything was on time"
יתרונות: "Polite crew"
חסרונות: "Flight delayed 15 min"
יתרונות: "Liked that they let me carry on my luggage and put it in the overhead instead of making me check it like they did on the flight from Myrtle Beach to Philadelphia."
חסרונות: "Would like the "whole" can of soda."