יתרונות: "All was Good, no special negatives."
חסרונות: "Not worth my time to comment."
יתרונות: "the crew were so nice"
חסרונות: "not enough room between seats"
חסרונות: "It’s frustrating to not have the ability to select seats before arriving at check in counter when there’s really not much to choose from."
יתרונות: "vegan sweeties for the kids, so nice as my daughter usually has to say no. Also swiss chocolate - so good! Our veggie meals booked hadn't gone through on the system but we were found some they had anyway - wasn't very nice though."
יתרונות: "Everything aside from the food and cabin atmosphere."
חסרונות: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
יתרונות: "The crew was good"
חסרונות: "Place for the legs and better food"
יתרונות: "Service on Swiss Air is great!"
חסרונות: "No TSA checkin at Newark."
יתרונות: "The crew were very friendly."
יתרונות: "האוכל והשירות מצוינים והטייסים מצוינים"
חסרונות: "מקום ישיבה צפוף מידי"
יתרונות: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
חסרונות: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
יתרונות: "Best flight for a long time. great service and entertainment."
חסרונות: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
חסרונות: "That it wasn’t a flight to denver"
יתרונות: "Good product"
חסרונות: "Seat had some problems, but the crew fixed it for me"
חסרונות: "I felt like a sardine."
יתרונות: "Nice experience."
חסרונות: "Seats are not so comfortable. Crew is nice, but not too nice"
יתרונות: "Problem free."
חסרונות: "It was a great flight."
יתרונות: "Very friendly and efficient Good food"
חסרונות: "Zürich airport early closing at night so difficult to check in and drop off luggage"
יתרונות: "Excellent food. Lovely service. Departure and boarding on time."
חסרונות: "No entertainment at all. Very limited leg room"
יתרונות: "The staff was polait"
חסרונות: "No option to make zhek in No opthin for vegeterian The media in my seat didn't work"
חסרונות: "Ok, old plane."
יתרונות: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
יתרונות: "The flight was smooth; Attendants were nice and everything worked according to schedule"
יתרונות: "Leg room"
חסרונות: "No entertainment"
יתרונות: "Very comfortable and attendants were very attentive."
חסרונות: "Checking in at the Tel Aviv Airport is an absolute nightmare! It is congested and disorganized."
יתרונות: "The Israeli crew on El Al were very polite and tried to help."
חסרונות: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
יתרונות: "By far the worst experience I've ever had in my life. 1. A day after I perches a multi destination tickets I called Swiss air costumer service requesting to upgrade my tickets to business class. no one would even try to help me. They just kept saying I need to contact my travel agent. After 3 phone calls I gave up and decided to wait and upgrade my ticket at the airport. 2. In Prague the night before my second flight I hurt my knee real bad to a point that I couldn't walk at all. The next morning I call Swiss air costumer service again trying to explain them my situation telling them I can't fly and won't be able to make it to my flight. Costumer service cancelled immediately all of my remaining tickets and try to sell me new tickets for a full price. I said I don't mind buy and pay for the one flight I missed but there is no reason for her to re sell me the rest of my tickets that I already paid for, again. Then she start to change prices up and down like in a Chinese flea market. At that point I begged her to talk to a supervisor but she Kept ignoring my request and just try to negotiat for a lower charg she kept me on the phone for 5 hours. My hotel phone bill for that one call cost me 150€. I never got to talk to a supervisor but she took down the charge to 517$ Not included a new ticket flying out of Prague. 3. For my last flight going home. I showed up 2.5 hours Earlier. asking to upgrade my sit to business fin desk send me to talk to asupervisor. The supervisor was trying to process my request but didn't seem to know what he was doing at all. One minute he was on his computer then the next minute on the phone with Swiss air headquarter then back on his computer for more then 35 minutes with no resolute. I still had an hour and half before take off when he told me he can print me the ticket but it's to late now since the gate for my flight is close and I already missed my flight. I said that's impossible cause I still have an hour and half to my flight but he insist on the gate been close and there is no way I can get on that flight. Right away I run back to front desk asking them to print my ticket as fast as possible cause I would really like to get on that flight. In front desk they told me not to worry cause I got plenty of time to get on that flight. So I gave up on the business upgrade and told them that at that point I'll be just as happy to sit by the window. Of course they put me on the very end exactly in the middle. After the door was locked I looked around and saw plenty of free sits available including by the window. 4. In Zurich I finally managed to upgrade my last flight coming back to Tampa fl to business and noticed that the only way they could do that was by contacting Swiss air headquarter for approval. When I asked why is that since I fly a lot and never seen anything like that before one of the lady's there told how Swiss air left all of their front desk powerless and all decisions must be made by headquarters."
חסרונות: "When we finally arrived in Tampa. It hook them an hour and a half to get are bags out. I honestly doubt I'll ever fly Swiss airlines again. Ever. Absolutely the worst experience I've ever had flying. Ps the crew on the plain ware a lot nicer and more professional the people on the ground."
יתרונות: "The new aircraft"
חסרונות: "Lavatory wasn't clean enough"
יתרונות: "Great flight crew and equipment. Courteous and helpful."
חסרונות: "Rude gate staff who boarded economy and business all at once causing a 45 minute delay. Indifferent to passenger complaints and only had one boarding scanner for the entire flight. Slow and inefficient, and worst of all, unapologetic."
חסרונות: "Don't like to wait for no one 30 min inside airplane"
יתרונות: "Everything was great :) food is good, crew is perfect"
יתרונות: "entertainment was fine"
חסרונות: "Everything was ok except that confusion we had while ticketing. Although we have been assigned on on carrier the flight was operated by a different one, which was not cleared in the purchase paper."
יתרונות: "I fly this line often, SWISS is immeasurably better than ElAl. The planes are modern and include an in-flight entertainment system, the food is light years better, the staff more considerate and attentive."
חסרונות: "Cervise was not so good was waiting almost 3 hours on check in"
יתרונות: "Overall very pleased with the airline"
חסרונות: "The only complant I have is not enough leg room but the price was great so it was a compromise."
יתרונות: "I liked the comfort of the aircraft and entertainment"
חסרונות: "That there was a delay which wasnt announced which meant i had to get through an new airport in a hurry for me to get connecting dublin flight. When i got to boarding gate everyone was boarding found this extetemly pressuring"
יתרונות: "the punctualty"
חסרונות: "little space betwwen the rows, bad food no entertainment and a very unfreindly crew"
יתרונות: "Flight was good and comfortable"
יתרונות: "I'm very satisfied with Swiss airline excellent service starting from the flight attenders very professional friendly excellent food .if I would recommend this airline absolutely 100%.."
יתרונות: "Great kosher food! Very kind attendants."
חסרונות: "not enough foot room."
יתרונות: "Everthing went as planned. Left on time. Cannot complain."
יתרונות: "Decent food, for airline food. I was not expecting anythoing for the 3 hour flight,. Included beer/wine/spirits helps a lot."
חסרונות: "It's still a cattle car for coach travel. Boarding was hectic. Called all passengers at once, which resulted in a crowd pushing to get through the two checkpoints all at once."
יתרונות: "Went great, no complains"
חסרונות: "HOT turkey sandwich"
יתרונות: "Friendly flight attendants. Great food"
יתרונות: "The seats The crew"
חסרונות: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
יתרונות: "Great food and drink options."
חסרונות: "Due to special meals, food was quite delayed. Flight was also delayed so it was very tight to get to my connection."
יתרונות: "Overall good value for the price paid. The service is great and friendly."
חסרונות: "The entertainment system needs some improvement and upgrade."
חסרונות: "They didn't let me on the flight because I'm disabled pure discrimination"
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
The staff was good, movies were good, snacks provided were OK, some type of sandwich would be nice on these longer flights.
Delta terminal 2 gate 24B would not allow us to board the plane 3 minutes after main2 zone was called. We were forced to take a flight 4 hours later, waiting at the airport. And the female check in lady at the gate was rude and completely unhelpful. Delta service is poor at LAX
Very accommodating crew. Great entertainment
TsA was fast and efficient. Boarding was effortless, fast. Having a new and clean plane only amplified the experience
יתרונות: "Comfortable and safe flight."
חסרונות: "This was a great short flight."
חסרונות: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."
יתרונות: "We were in coach and the crew made us feel like it was business class!"
חסרונות: "It was a Great flight. I always enjoy flying Delta"
יתרונות: "I was fortunately upgraded to 1st class. The flight attendant was adequate. However, did not live up to the level of service I have come to expect."
חסרונות: "See above"
יתרונות: "Flight to Atlanta was good going to watch a movie. Missed our connecting flight in Atlanta due to sitting on the tarmac for 25 minutes"
חסרונות: "Do not put your connecting flights one terminal miles away from the other terminal"
חסרונות: "We had to take a shuttle bus from the gate out to the plane, this made boarding very chaotic. The seats were not very comfortable- they needed more padding."
יתרונות: "Flying Delta’s always a treat after our KLM connection. Everything is better! The staff in particular are always outstanding in comparison. Great job guys! :-)"
חסרונות: "Really not much. A few more media entertainment options perhaps."
יתרונות: "Crew is amazing, seats are pretty good."
חסרונות: "On time, baggages checked in and were made available on time."
יתרונות: "Yes very clean plane and crew was amazing. My daughter was hungry and the crew filled her bottle with milk twice"
חסרונות: "Maybe better snack"
יתרונות: "Awesome Customer Service"
יתרונות: "The entertainment on the plane was nice. One of my airphones did not work."
חסרונות: "If the screens were updated and a little easier to touch."
יתרונות: "Friendly crew."
חסרונות: "Tight plane and late!"
יתרונות: "How friendly all the staff were and how quickly we boarded the plane."
חסרונות: "How the toilet didn't work, but it's okay because I think we could all hold it for an hour ;)"
חסרונות: "Terrible landing"
יתרונות: "direct flight from IND to CDG!"
יתרונות: "The crew was fantastic and very carrying when I wasn’t feeling well. They checked on me multiple times! The food was also really good for airline food!"
חסרונות: "The security process in the Prague airport is so ridiculous. There are security agents who screen you in the baggage drop off line that makes the line take a very long time. Once you finally get your sticker from them it’s a quick trip through customs. Then the pain really begins with a security scan st each individual gate to enter a boarding area for the plane. Then I was pulled for extra security where a male agent touched my but with some sort of swab with no warning. He then claimed to not speak English (with zero accent when I asked him a question). It was a humiliating and very long process all run by delta!"
חסרונות: "There really needs to be a way the airlines can better make seating assignments. I was in a window seat and the woman in the middle seat was so large that her arms took all of the arm rest and some of my seat area. Even crossing my arms I was unable to not have her arm up against me."
חסרונות: "The seats were very close together which made for an uncomfortable experience due my knee injury and upcoming surgery."
יתרונות: "Clean bathrooms and great refreshment choices"
יתרונות: "I got home"
חסרונות: "Seats were tiny as hell"
חסרונות: "The cramped airplane. The inept service crew… One of the worst I've had on board in a very long time"
חסרונות: "Ran out of fuel and had to divert to Birmingham. Disappointed. Turned into a 3-4 h delay. When we got to ATL our gate was occupied. All in all very poor service. Delta is better than this."
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "I love Delta, especially their newer planes that have screens in the backs of headrests and free movies."
חסרונות: "Leg room is never enough. I'm 6'1"."
יתרונות: "Service was quick"
חסרונות: "Flight attendants acted as though we were imposing. The service was quick though. If they had smiled at the passengers any, I would have given them 5 stars"
יתרונות: "great staff . clean. current movies"
חסרונות: "Landing was frightening."
יתרונות: "I liked the fact that I was able to watch a movie on my phone."
חסרונות: "The flight was very rough at times."
יתרונות: "The flight attendants were incredible the flight was great the movies for good great for our flight"
חסרונות: "The person sitting next to me what is not able to fit in their seat, therefore, he filled his seat and half of my seat. I don't think it's fair that I paid for a full seat and only was able to use half of my seat. I was incredibly uncomfortable the entire flight. I was pressed up against the window and against the stranger passenger that I did not know. By the end of the flight, my shirt and my pants are soaked with sweat, it was not my sweat."
יתרונות: "Crew was the best!"
חסרונות: "I really dislike the snack boxes. Snacks need to be more like a small sandwich or grapes, cheese and nuts. Not all that packaged stuff."
חסרונות: "Staff were a bit rude. The boarding process was slow as everyone rushed up when they announced the first zone to board, and obviously this was not policed. We didn't get our seats until we got to the gate because apparently we bought our tickets too soon to take off, which was three weeks. Also, staff claimed there wasn't enough bin space so asked people to check their bags. We saw people with two big bags get on board at the start, and then staff made everyone at the back of the line check their bags. But there was plenty of bin space before take off. And we were seated in the last row which can't recline."
יתרונות: "Everything went smoothly."
חסרונות: "Like ALL planes today, too crowded."
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "Fast boarding, everyone nice."
חסרונות: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
חסרונות: "Flight was delayed an hour"
יתרונות: "Friendly crew. Boarded quickly. Gave good updates on what was going on."
חסרונות: "Prefer Pepsi products. Wi-Fi should be free."
יתרונות: "Decent food"
חסרונות: "Bad delay Flight attendants not friendly"
יתרונות: "Great crew. Good space on my exit row seat"
חסרונות: "Seat doesn't recline, though it's considered a "premium" seat. No power either. Ticketing process was crazy - I was not able to get a seat assignment until 5 minutes before boarding. Why? And there was no explanation of the situation. I had to ask, multiple times, what was going on,before I was finally told that I was going to get on, but they just didn't know where. This could be handled much more clearly!"
חסרונות: "Delayed 12 hours"
יתרונות: "Bags arrived on the belt quickly"
חסרונות: "Why is there not saying precheck to use after you've been funneled through customs? ATL is advanced enough to have kiosk for arrival, even for those confused and not with global entry, but then forces you to wait in security line instead of the typically faster tea precheck line. Every minute I'm in line, I'm not spending money"
I love the usb ports so I can keep my phone charged.
Quick boarding . Clean plane. Arrived ahead of time . Smooth flight
I didn’t have TSA precheck although I have Global Reentry. My husband did. My flight home was changed twice. Ended up with a 7 1/2 hour layover coming home to Ohio from Hawaii which is already a long flight. Our seats were changed at the last minute so that we were not seated together.
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Great flight was early each flight. I was even upgraded to first class for free
The entertainment box wasn’t working. The food was mediocre. The fruit was warm. The tiny salad was good. The champagne wasn’t cold. I really expected more from First Class.
יתרונות: "At 6’9” tall, it was decent"
חסרונות: "Not on the flight"
חסרונות: "Spent more than 500$ in an emergency flight that was delayed ten times"
יתרונות: "Flight time, availability on short notice"
חסרונות: "Delayed, no communication, delayed at boarding, sat at arrival with no gate."
יתרונות: "Seating had more space, the crew very relaxed and good humour as well as professionalism."
חסרונות: "Well the flight was short, so not much more could be done on this particular flight. The restroom could be a tad larger but think was on an older aircraft."
יתרונות: "The crew did an excellent, professional job."
חסרונות: "There were problems with arrival at the gate necessitating delay and 3 gate changes for connecting flight. This was not fault of American but due to a plane breaking down at the original gate at LAX causing our plane to be rerouted to a different gate."
חסרונות: "There isn't enough leg room for those of us who are tall. I'm 6'3 and my knees always strike the seat in front of me."
חסרונות: "Last minute (after partial boarding) they had to switch planes due to a "maintenance issue" which I would think they would have caught earlier."
חסרונות: "Everything else"
חסרונות: "Because our first flight was delayed over 4 hours we missed our connection and had to be re-booked on the only other flight that still had seats that day. We had previously booked and paid for Main Cabin extra seats in the second row that included extra leg room and free drinks. We ended in an airplane with two exit rows, one near the front and the other near the back. Our seats were right behind the rear exit row in the back of the plane. The seats did not recline and there was limited leg look because the exit row seats were aligned differently due to the crew seat next to the door. Also, the bathroom was right in front of the row in front of us and so it was busy, noisy and smelled. Obviously we didn't get our free drinks either. Now I'm having to fight with American trying to get a refund of the money we spent for the Main Cabin extra fees. The fun never stops. I will never fly American again."
יתרונות: "Crew was efficient and cordial"
חסרונות: "Overhead bins are small so they take rolling luggages down. Would have been good to know ahead of time d/t fragile items in carry-on"
יתרונות: "Purser Rockland Albrecht and his crew went out of their way to make our over night flight BA as comfortable as possible. Found us better seats and checked in to see that all was well on a busy flight. Service has certainly improved!"
יתרונות: "Didn't have any entertainment so I was able to sleep."
חסרונות: "Equipment not functioning so couldn't watch movies or listen to music."
יתרונות: "Although boarding took a very long time because the flight was full, the flight was smooth. The touchdown was awesome."
חסרונות: "I can't comment on food. I didn't get any."
חסרונות: "A huge queue due to AA policy to un respect BA policy of free 23 kg checked luggage of Int’l flights. A scandal, a shame. Won’t travel anymore with BA & AA."
יתרונות: "Great passengers and crew"
יתרונות: "The gate attendant was especially helpful in advising me how to pack my bag under the seat without having to check it. The flight was on time too"
חסרונות: "The Emotional Support Animal was flatulant the entire trip. I was gagging the entire trip from the smell"
יתרונות: "Nothing, American Airlines is the worst major airline now."
חסרונות: "The staff in Miami Airport is really bad, worst attitude I have seen, old planes, not comfortable, definetly the worst major airline now."
יתרונות: "Leg room between seats"
חסרונות: "Temperature in the aircraft was extremely cold and when I asked the stewardess for a blanket one asked the other if there was a spare blanket and very bluntly answered no. Only toilet in economy class was cloughed up and was not functional therefore a very disgraceful situation, they sent me to the other toilet in 1st class area and there I notice several blankets on empty seats after I was told there weren’t any spare blankets."
יתרונות: "Nothing. Had a family emergency"
חסרונות: "I had a family emergency and had to buy a ticket to Pittsburgh to get home instead of going to Portland."
יתרונות: "the fly was on time"
חסרונות: "I don't like central seats"
יתרונות: "Great plus amenities if watching flight."
חסרונות: "Flight was delayed for nearly 5 hours. There was no accommodations for the delay, except for apologies. Very limited snacks were provided, but this huge delay cut into our reservations and vacation in our resort."
יתרונות: "Good price, decent comfort, pleasant cabin crew."
יתרונות: "The flight was on time The flight attendants were were very helpful and friendly. Food service was good. I am a vegan and they were very accommodating. The fact that we had 2free checked bags was great"
חסרונות: "Nothing. Everything was good"
יתרונות: "Appreciated how American Airlines provided two meals on this international flight. With prior flights with AA, the airline did not but clearly understood it to be for domestic flights. My mother was extremely happy with the service Iberia provided on her flight today."
חסרונות: "flight from Philly to Ithaca was late also"
יתרונות: "friendly staff and good entertainment options"
חסרונות: "Uncomfortable seats"
חסרונות: "He flight was extremely cold and they did not have any blankets. Very uncomfortable."
יתרונות: "Excellent service! Nice, smooth flight. Recommended!"
יתרונות: "Flight was straightforward and crew were pleasant."
חסרונות: "The boarding process was not so good. It was a busy flight and they needed to put luggage underneath asking for volunteer, then after a certain point it was mandatory. I completely appreciate the need for it to happen, but it turned into caos. People everywhere stood waiting. My suggestion would be to have people who need to check baggage stand off to the side and continue boarding those who are ready to go."
יתרונות: "We did not crash."
חסרונות: "American airline cares about on time push back and the JD Powers rating more then its passengers. So when you miss an American conection by under one minute they are keeping you on the ground while there on time performance "sores" . Then you enter the American over night accommodation Line and I don't have tell you how unpleasant that is but a 2 hour wait for a free shuttle to the hotel is one of them."
יתרונות: "The pilot was amazing!"
יתרונות: "The crew were exceptionally friendly and helpful. They made the negatives about the flight much more bearably be their excellence service whether during boarding, in flight, or after landing."
חסרונות: "I booked the flight originally through british airways and expected your standard, modern plane for cross atlantic travel. Boarding to find myself on a 767 designed (and likely built) in the 80s was rather disappointing."
יתרונות: "Crew were friendly"
חסרונות: "Ac was broke on plane, no wifi or entertainment options, lots and lots of being kept in the dark waiting and waiting after already boarding the plane or landing on the runway"
יתרונות: "The crew did a well trained job. All were very pleasant they made our flight a happy experience. N"
חסרונות: "No complaints."
יתרונות: "The plane left on time and the flight crew were very courteous."
חסרונות: "Seats were hard and to close and not enough leg room. We had a new Airbus on an AA flight from San Francisco to Dallas that had wider seats that were softer and enough leg room. That was a great plane. There was no personal entertainment. Only one big screen coming out of the ceiling and playing a children's movie. Did not listen to it."
יתרונות: "I messed up royally, as a result, I missed my flight to Miami. However, they were able to put me on the available flight without the extra cost to me. Thanks a lot."
יתרונות: "Same as above."
חסרונות: "Same as above"
יתרונות: "Kiosk said see gate agent for seat assignment. 20 minutes later they put me in first class. I never asked for it. I'll take it. Thank you."
חסרונות: "Need TVs in every chair like JetBlue"
יתרונות: "Roomy seat, great price"
יתרונות: "The crew was spot on with there interacting with us passengers and very good doing there job"
חסרונות: "Food and drinks lol"
יתרונות: "Pizza was terrible."
חסרונות: "No tobacco or duty free on flight. No wifi signal. Only if u rented ipad from them did u have wifi"
יתרונות: "the over seas flight was fine... once we got on board"
חסרונות: "The desk does not open until two hours before your flight. Our flight was canceled, 10 minuets before boarding .... with no recourse we were booked on the next day. It took the airline 3 hours after the cancelation to get out luggage back. When we finally got out, the next day, our flight was delayed and we almost missed our connection. Every one who was trying to make the same connection said that every time they fly Air Canada they are always running. We needed up being the last ones on the plane.... they gave away our seats so we were separated for 12 hours. And shoved into corners!!! Our bags made it two days late."
חסרונות: "Connecting flight in Toronto late 4 HOURS!!!!! There is no excuse for such delay. Another plane should have been made available for the flight."
יתרונות: "Every thing"
חסרונות: "Everything was amazing"
יתרונות: "Everything went well, the crew was great."
חסרונות: "Not enough leg room Cramped seating area in coach"
יתרונות: "Crew we're very accommodating and friendly."
חסרונות: "Seats extremely narrow and back support non-existent."
יתרונות: "Overall, flights were ok"
חסרונות: "4 hour delay in Toronto for our connection."
יתרונות: "great crew."
חסרונות: "no wifi on a transatlantic 12 hour flight!!!!"
יתרונות: "Really liked I have space for my legs."
יתרונות: "Crew was excellent"
חסרונות: "Entertainment system did not work for the first two hours"
יתרונות: "Service on the plane was good"
חסרונות: "Boarding took forever and the plane took off an hour late due to boarding inefficiencies)"
יתרונות: "You fly a beautiful plane, the Boeing 787. Excellent entertainment, more comfortable seats, and just about everything on this plain was upgraded. It is a case study of how to do things right. The most impactful for me was air humidity. It was refreshing to fly and not feel like I've been in the Sahara desert at high noon. So, your starting point is really high, but you really need to look at your service."
חסרונות: "our flight was 40 minutes late in departing TLV. My connection in Toronto then was changed to a later flight, which was then delayed too by 50 minutes. all in all a 14 hour flight with connection ended up being close to 18 hours. My biggest two complaints about the flight itself is the food & the toilets. Your meals are the worst I've had in a major airline, and you should not serve customer frozen of close to frozen bread or sandwiches. If you are serving rolls, sandwiches or pitas, or bagels heat them up first. El-Al has been doing it for decades, go look at how they do it. But besides the bread/sandwiches issue, your meals are a really bad version of frozen supermarket meals. Just terrible all round. The other complaint is the bathroom. It was not cleaned frequently enough."
יתרונות: "Tel Aviv security is confusing and time consuming but Air Canada helps you make it through. Flight is on a comfortable new airplane with gray movie selection. Two full meals and a snack provided."
יתרונות: "Very accommodating with my seating requests; very kind staff and nice new plane"
חסרונות: "Got delayed in toronto for 24 hrs and there was a lot of waiting and disorganization"
יתרונות: "The food was good, staff was pleasant"
חסרונות: "Flight boarded late, left an hour late with no explanation, causing us to miss our connecting flight in Toronto. They did switch our boarding passes to a later flight, but only 1 of 3 pieces of luggage arrived in chicago (as did also to 4 other families on our flight) it took 2 more days until we received them."
יתרונות: "Very friendly flight attendants. Great food!"
יתרונות: "Food good Choice of movies pretty good"
חסרונות: "Suitcase damaged No one in Detroit to process claim Amount of wine offered was somewhat meager for such a long flight"
חסרונות: "AIr Canada lost my luggage and the return flight was late"
חסרונות: "Flight was delayed"
יתרונות: "Fantastic service. I will use Air Canada again."
חסרונות: "The delay was unforeseen but acceptable."
יתרונות: "The service was very good and the flight felt safe and smooth."
חסרונות: "Very crowded plane with very little legroom (and I am 1.65m). The food could be improved. Entertainment was decent, but the design of the controls embedded in the armrest caused my neighbor to disrupt my programming often. It was inadvertent, but still annoying."
חסרונות: "There was no information for the new rules of eTA and I've lost my flight from Tel Aviv to Toronto to my friends baby's baptism. Shame!"
חסרונות: "Not on time. I missed my connecting flight"
חסרונות: "The flight was delayed about an hour and a half, only after some time at the gate they explained it on the mic.I had a connection flight, and before landing they mentioned there will be agents helping those with upcoming connections to catch them up due to the delay, but those people just pointed me in the general direction of the gates. I had to ran all over the airport, confused after the terrible long flight, and since it was my first time there. I made it at the last second, they changed my seat without my permission and didn't have enough room for my bag so I had to check it. The general attitude of the crew was reluctant at best.The food was mediocre, like what you would have gotten in a flight 10 years ago, and they gave beef to people who asked for chicken. I wanted to be more cool about it, but it was a terrible flight in every Aspect, and I never even got an apology or a follow up."
יתרונות: "Everything was amazing! On time and nice flight!"
חסרונות: "I lost my book, if someone can contact me of where to retrieve it, that would be great! Thanks"
יתרונות: "Staff was super nice to my surprise."
חסרונות: "Flight was late."
יתרונות: "The attendants were helpful The food was good"
יתרונות: "the mounties rock, seriously"
חסרונות: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
יתרונות: "The staff was very friendly and extremely accommodating."
חסרונות: "There could have been a bit more on the entertainment selection side."
יתרונות: "Great seat-back system, very good food and friendly, helpful service both in the air and on the ground. Very nice to let families board fairly early."
חסרונות: "Entertainment choices could have been a bit better. Would have preferred to be able to get seats more than 24 hours in advance as a group of 4 (without paying exra). I think we got the last 4 seats together."
יתרונות: "The crew was nice and friendly"
חסרונות: "The seats are too tight"
יתרונות: "The crew was polite and friendly."
חסרונות: "The food was not good"
יתרונות: "Great customer service great people"
חסרונות: "Having to pay for changing return date. You should have an open ticket option for extended stays"
יתרונות: "Arrival times for principle flight..."
חסרונות: "Long walks at Toronto..."
יתרונות: "The flight attendants were very professional and caring"
חסרונות: "My vegetarian food choice did not transfer from my United Airlines profile"
יתרונות: "Air Canada is a first rate provider. Their air rates are better than most other airlines, and the value for the money is exceptional."
חסרונות: "The plane was SO, SO COLD. The entire plane of people were miserable. I literally shivered all the way from Toronto to Istanbul, huddled next to the stranger next to me, who was also freezing. It was unreal how cold it was. People kept asking the staff to turn the A/C down, to no avail. I couldn't wait to get off that flight."
יתרונות: "Love the new planes and choose aircanada for all my Tel Aviv flight because of this"
חסרונות: "Food is terrible and it's always very cold. Near the end of the flight the A/C started leaking water from the ceiling."
יתרונות: "The flight from Tel Aviv to Toronto was excellent and the food was great. I'm definitely using Air Canada in the future!"
יתרונות: "The crew appeared overworked and understaffed. I feel that there should have been at least 2 to 4 more to help with the large number of passengers on the plane. It appeared to be more than full and perhaps extra seating was added."
חסרונות: "The plane was overcrowded. Seating was extremely uncomfortable and much too narrow. I am a relatively thin person but the person to my right was large and kept on pushing into me during the entire flight. Plus it took us over an hour and 30 minutes before we left the airport because we had to wait until the entire plane off boarded before a wheelchair could be brought for my wife. After the wheelchair was brought and we picked up our luggage, (2 bags), which by the way were the last 2 on the carousel, there was only one line through customs for people with special needs. By the time we left the airport I spent at least 45 minutes trying to find the cab which had been sent from Rochester, NY to pick us up and when I finally found him he wasn't allowed to stop in the taxi lane to pick us up in the taxi lane because he wasn't an authorized cab in spite of the fact that I told the security person that my wife was in a wheelchair and the weather was close to 0 degrees celsus and it was snowing."
חסרונות: "1. I ordered kosher meal, and we haven't because it finished. 2. The flight was full I couldn't findo a sit with my kids. I sit separately."
יתרונות: "Friendly staff, not as crowded as most airlines"
חסרונות: "There was nothing to not like -- they might need a few more rest rooms for the coach classes"
יתרונות: "This was my first Air Canada flight, and I was beyond impressed with the service overall. The plane was extremely nice and very spacious. The flight crew was very attentive and helpful, and had great attitudes. I had trouble with my entertainment screen early on, and a flight attendant went out of her way to reset and make sure it was working for me. The 12 hour flights both ways were comfortable and enjoyable."
חסרונות: "I honestly can't say anything negative about this experience!"
יתרונות: "Everything the Dteamliner experiance"
יתרונות: "The bulkhead seats were a Godsend and worth every penny. The new 787 is great!"
חסרונות: "The aircraft bathrooms smelled really bad and were in poor condition early in the flight. Galley and midflight snacks were poor."