The food was ok, but not great. The full meal was good, the sandwich late in the flight was not good. The seats needed to be pushed to the recline or upright positions, they would not move without forceful help.
Extremely small , very uncomfortable flight. We didn’t get pre ordered meals or drinks . Staff was pretty rude and extremely unhelpful
The connecting flight was way to tight to get through security with out running and cutting lines.
צק אין , היו רק 2 דלפקים ותור ארוך מאוד , זמן המתנה 2.5 שעות . יציאה באיחור של שעה ( ישיבה במטוס ) ובסוף נחיתה קשה שהנוסעים נדחפו מהבלימה
I am still trying to recuperate my money. I giked claim with Kayak and the insurance company. The flight never happened. It was canceled and I never received the email for cancelation. We ended up buying 4 new tickets for my entire family to come back to the States. Horrible experience. Oh and Kayak is horrible on resolving the claim. I am still waiting for a call back. I will NEVER use them again. Lesson learned.
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
חסרונות: "The suitcase did not zrrive"
חסרונות: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
יתרונות: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
חסרונות: "Took to long to service, and customer service was lacking"
יתרונות: "Left on time, arrived on time, new plan, nice crew"
חסרונות: "Wi-fi did not work"
חסרונות: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
חסרונות: "Toilets were REALLY dirty"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
חסרונות: "The seat was very uncomfortable. There were only two beverage services, at meal times, and the water pours were maybe 4oz. After 8 hours, I was pretty thirsty."
יתרונות: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
חסרונות: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
יתרונות: "Very good food and beverage. Good entertaiment, but been long trips there should be a little bit more selections of movies and series."
חסרונות: "For long flights, on bussiness and first should be more chance to have open fresh beverage (Non Alcoholic) and options of snacks."
יתרונות: "I was sitting in primer economy with lots of legroom. It was good service, on- time flight"
חסרונות: "Delays an chaos"
חסרונות: "No free food or drink was offered."
חסרונות: "The seat very tight"
יתרונות: "The movies and the leg room seemed better then normal"
יתרונות: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
חסרונות: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
יתרונות: "Almost nothing!"
חסרונות: "Seats small and uncomfortable. My seat did not recline for 8 1/2-9 hours (middle seat-even after told it was a good seat). My sons entertainment screen did not work for the last 3 1/2 hours. The stewardess’ didn’t even respond to the call light and after myself and sister walked back there, nothing was done. Stewardess’ sat and talked in the back and never walked around. When the finally brought drinks, never even asked why the light was on. They also were extremely unfriendly because our incoming flight from Malaga was late . All 4 pieces of luggage missed the flight and in NYC we had to ask for robes to sleep in and tooth brushes. we felt horrible flying the next day. Three pieces of luggage came 2 days later that we had to go back to airport to get. The fourth was delivered one week later with only 3 wheels!"
חסרונות: "No WiFi on a 10 hour flight!"
חסרונות: "Krew. Comfort srat . Space."
יתרונות: "Internal Wifi to watch movies and music"
חסרונות: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
חסרונות: "It was hard to find where to go in the Madrid airport.and arrived only just in time to the check in. I was singled out before getting on the plane to be frisked, etc. One said there was something written on my boarding passes that was an alert. I am a 64 year old woman traveling alone....no plans for anything bad to be sure!"
יתרונות: "Crew was very helpful and caring"
חסרונות: "Boarding and how our hand lugagge was handled"
יתרונות: "Seats in the first flight were very tight"
חסרונות: "No space for the legs!"
חסרונות: "In LAX the boarding was unorganized and confusing to board a bus to be transported to the plane."
יתרונות: "Seats were too crowded. No leg room."
חסרונות: "The stewardess spilled coffee on my leg and didnt apologize. then after bumped me in the head with her elbow and did not apologize."
יתרונות: "Was surprised to be upgraded to business class, so it was effectively the most comfortable flight I've ever been on!"
חסרונות: "Doctor recommended not to travel but no credit given."
יתרונות: "Nice people. New air plane Good movie Excellent service"
יתרונות: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
חסרונות: "My connection flight to use was better on americal"
יתרונות: "Great in flight experience! Cabin crew were very friendly and kind. Entertainment was awesome!"
חסרונות: "Food was delicious compared to most American airlines. However, portions were smaller. Seating is more narrow compared to standard non low-cost laung-haul airlines. You will not have a pleasant flight if you're a tall and/or a big person."
יתרונות: "Flight on time"
חסרונות: "Check in was terrible, did no allow online and on the desk a lot of misinformation which sent me to different desks for check in. Personnel Needs training!!l"
יתרונות: "Boarding was very efficient"
חסרונות: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
חסרונות: "Food was just ok"
חסרונות: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
יתרונות: "The friendly, professional and always willing to help and device staff. The tasty food and snacks. There was always a member of the staff visible so it was easy to get water during the 10 hour flight. Or you can go and see them into their resting area and they were willing to help."
חסרונות: "I tried to paid for an upgrade but the ground staff wasn't very accommodating, she just said no."
יתרונות: "Boarding on time."
חסרונות: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
חסרונות: "No food and no water"
חסרונות: "Food Bording Confort"
חסרונות: "poor WIFI service - would be nice to offer this for FREE."
יתרונות: "On time, good food, good entertainment, friendly flight attendants!!!"
חסרונות: "There was nothing I didn't like"
יתרונות: "Quick flight and crew was nice."
חסרונות: "Connecting flight still had security checked that almost made us late and the airline boarded fhe plane early since the flight was not full. Food was not served and entertainment was not available."