KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Slow boarding in Seville, no chance to check-in online🥺
חסרונות: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
יתרונות: "Overall a nice and good flight"
חסרונות: "Just a detail, my “head holder” (not too sure how it is called) would not hold in position. Also, staff was a bit slow to come after being called, I had to go and ask for water by myself at some point since no one was coming after 15minites of waiting..."
יתרונות: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
חסרונות: "I flew economy and all was good and appropriate to the level."
יתרונות: "Decent price for economy comfort seat, 4A."
חסרונות: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
יתרונות: "The crew was professional & friendly"
חסרונות: "Food was terrible honestly, entertainment system didn't work on 1st flight."
יתרונות: "Impressive service... amazing crew, very friendly and professional"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
יתרונות: "Seat was comfy and spacious for economy class"
חסרונות: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
יתרונות: "My seat"
חסרונות: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
יתרונות: "Cabin facilities"
חסרונות: "They didn’t bring one of my bags"
חסרונות: "not really"
חסרונות: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
חסרונות: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
יתרונות: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
חסרונות: "No downsides at all"
חסרונות: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
יתרונות: "The crew were amazing and the flight was very smooth."
חסרונות: "Keep up the good work"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Gaps between seats are very narrow."
חסרונות: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
יתרונות: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
חסרונות: "Boarding could be better"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "wasn't able to take the flight since I missed it"
יתרונות: "Excellent service. A meal , drink and a coffee included which we were not expecting."
יתרונות: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
חסרונות: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
יתרונות: "The boarding was easy and you didn't have to wait inline for that long"
חסרונות: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
יתרונות: "Friendly in-flight personell"
חסרונות: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
יתרונות: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
חסרונות: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
חסרונות: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
יתרונות: "Pleasant flight"
יתרונות: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "In flight food was enjoyable"
חסרונות: "Tiny old cramped plane."
חסרונות: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
יתרונות: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
חסרונות: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
יתרונות: "Everything. Staff incredible."
יתרונות: "That we didn’t crash"
חסרונות: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "No chargers or tv on planes"
חסרונות: "At Amsterdam we were told that our checkin luggage wouldn't be at Sydney!! Some low fat meals were terrible!"
יתרונות: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
חסרונות: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
יתרונות: "Speed, crew, and reliability."
חסרונות: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
יתרונות: "Quick (relatively) flight."
חסרונות: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
יתרונות: "Service was good"
יתרונות: "Staff, service"
יתרונות: "I ended up getting home with less delay than originally predicted. I guess that's a good thing Also delta customer service was super polite and trying to help when I called"
חסרונות: "Delay again... seems to be pretty frequent on KLM flights at least on the ones I flew with in the past 4 years... this time it was 3hours wait due to a technical issue... no alternative flight option and we ended up getting a very old plane as a replacement. In addition people at info terminals are disorganized and not kind at all.."
הצק אין היה גרוע משכו אותנו עד הטיסה רק לפני עליה למטוס יתאפשר לעשות
Flight boarded very late and then flight took off over 2hrs late. No food and drinks provided at airport despite law. Then before landing in Berlin, crew announced that the flight was so delayed that the airport was closed for landings and flight was diverted to Hanover. Flight crew stated over the PA that buses would be waiting at airport to take passengers to Berlin. In fact, no buses or help was provided and passengers were left looking for their own way to Berlin at 1am, when there were very few options Bad bad bad conduct
חבורה של נצים גרמניים יחס מזלזל ואנטישמי בצורה בלתי סבירה .. לא נוסעת איתם בחיים יותר!!!! וחצי מטוס התלוננו על אותו דבר חברה פח
אין בידור - מה השאלה הזו חבל שלא ניתן להשכיב את המשענת כדי לנוח !
המחיר היה מאוד נוח - הצוות מסביר פנים - הטיסה הייתה נעימה - האוכל שהזמנתי היה בסדר-המרחק בין הכיסאות סביר - חבל שלא ניתן להשכיב את המשענת כדי לנמנם .
היה רצוי שהנחיתה תהיה רכה יותר... הטיסה היתה נעימה
There was a good process in place for checking documents at check in..staff were helpful a bit frustrating having to wait to queue for the gate no seats..so not great for older customers or those with kids
יתרונות: "I was traveling with a handicap, the staff was very polite, patient and helpful"
יתרונות: "Very quick. Great service"
יתרונות: "Crew were very caring. What amazed me from a proposed flight of 1hr 20, was to and from Dublin a flight time of 50mins. Very good."
חסרונות: "Going with one airline and coming back with Ryanair meant I could only get my boarding pass 2days before flight, rather than the beginning of the whole trip. I tried 6x's on my mph to no avail, day before, got it on a desktop on last day."
יתרונות: "The flight was all good and even though the flight was delayed, they did a quick turnaround and took off as quickly as possible."
חסרונות: "Why do Ryanair only release their return tickets two days before flying? If they released them at the same time as flying out then it would be easy to get printing facilities."
יתרונות: "The crew on the plain were great"
חסרונות: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
חסרונות: "There was a delay of 2 hours when the boarding du"
יתרונות: "On time basic transportation"
חסרונות: "I was a little confused about bags. My bag fit under the seat, it's a "small bag". A "cabin bag" is what I would call a carry on."
יתרונות: "Short flight"
חסרונות: "Give free water"
יתרונות: "Friendly crew. Good leg room."
חסרונות: "Magazine racks on back of seats would have been good."
יתרונות: "Easy trip. Crew relaxed, short flight."
חסרונות: "The process of getting on the flight is the most exhausting part: distance to Terminal 1, multiple screenings and checks, then another long bus ride to the plane. The flight itself was is the easiest part at this airport."
יתרונות: "The frew was nice"
חסרונות: "When I made the reservation, I paid 20 Euro for 1 suitcase (20 kg.), but was surprised to realize that the payment was not valid for the whole trip (but only for one flight). I had to pay 40 Euro for the flight back. It could be helpful if you'd clarify this as part of the reservation process."
יתרונות: "Flight took off on time"
חסרונות: "Seats are very uncomfortable"
יתרונות: "Thete is nothing really good in low cost flight, so if you are not expecting you will not be disappointed. Recommend purchase the priority package in advance and allowed to bring two items on board."
יתרונות: "Helpful staff especially with disabled access."
חסרונות: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
חסרונות: "Poor check in Service ... bullying. Paid 40 Euro each for 3 extra bags .... website extremely unclear. Plane had to return after taxiing to let ‘unwell passenger ‘ off. No other ongoing explanation... took an hour to get him off ! Felt quite unsafe ! Had to ask if they retrieved his bag ."
חסרונות: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
יתרונות: "Quick and efficient staff."
חסרונות: "Whole. Families split up , inc young children, one group of ten spread all round the plan. Just two of us me row 27 better half row 8 ! Only Jet 2 do this too to punish you for not paying to sit together."
יתרונות: "Delayed and had to have replacement plane"
חסרונות: "Delayed and had to have replacement plane"
חסרונות: "NOTHING. I will never fly with Ryanair again. On the way to Malaga only one toilet was working, on the way back to Leeds I was told I'd only paid for my luggage one way and had to pay another 50 euros go get it back to Leeds. There was no food or cold drinks on the flight and we were delayed by an hour and half which meant my partner who came to pick me up had to pay £27 for parking. Ridiculous! So no, never again."
חסרונות: "Tutto in ritardo anche afumicino abblamo aspetato oiu di 2ore per le bagali.la partenza in ritardo,e poi abbuamo viaggiato piu di 4ore"
יתרונות: "Short flight Flight itself is cheap Plane ok"
חסרונות: "Could not seat with my partner - it looks as if it is done on purpose so that people will pay Also - the price for the suitcase is outrages and much too expensive"
יתרונות: "The crew were all friendly and welcoming"
יתרונות: "Clean and efficient with good staff."
חסרונות: "Why do I have to sit with other people whom have been purposely separated from their wives family & friends ? I know the answer because Ryanair have now adopted the Jet2’s system of ensuring although you book together you definitely won’t seat together! ( Unless you pay the premium to sit side by side as 99% of the worlds airlines do as a matter of course!)."
חסרונות: "Flight delay, everything costs money, even a glass of water. I never will fly with them"
יתרונות: "The price of the ticket"
חסרונות: "Nothing!! No place for the legs, minimum !!!! No option to move the seat back !! All the flight the light was On"
יתרונות: "Flight on time no delays especially with the weather been bad"
חסרונות: "Only problem I would say they delay in baggage handling and on the wrong carousel"
יתרונות: "price and schedule were very fine on time pleasant staff"
חסרונות: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
חסרונות: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
יתרונות: "best food and drinks best clubs"
יתרונות: "Plane Good, Great Staff. food good (Bit Pricey)"
חסרונות: "Just wish it would have an onboard film on flip tvs like the good old days so passengers were not fiddling with tablets and phones, and maybe turn the cabin lights down so you can snooze a bit."
יתרונות: "Low price"
חסרונות: "delay of 1:30."
יתרונות: "on time"
חסרונות: "Flying shop"
יתרונות: "the flight and the flight crew were quite good and professional."
חסרונות: "The way we were gathered up like sheep at the departure lounge. There was one person who acted like a mini hitler, scolding people if they dared to cross the line. An unpleasant experience."
חסרונות: "Late with no information given to passengers"
יתרונות: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
חסרונות: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."