Discourteous airhostess on the jetblue flight from JFK to Tampa Emirates service was very good
יתרונות: "Excellent crew, who make each person important."
חסרונות: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
חסרונות: "Offer cappuccino along with coffee, tea, and juice."
חסרונות: "WiFi down the entire flight, made worse by the crew continuously promising it was “about” to work. Wouldn’t recommend Emirates to any professionals traveling who rely on staying connected on such a long flight!"
חסרונות: "It was cold and the blankets got collected 45 minutes before arriving. Well, we had to wait 30 more minutes to get to a gate and I was freezing!"
חסרונות: "The PA system can be deafining when it interrupted the music. Overall it is just another cattle class now."
יתרונות: "Food is good."
חסרונות: "Seats could have worked well. Infotainment could be better"
יתרונות: "Cabin crew services"
חסרונות: "Food could have better"
חסרונות: "Lap dances. Strippers. Cabin crew in miniskirts snd high heels."
יתרונות: "Every thing"
יתרונות: "Overall a decent flight."
חסרונות: "Didn’t like the boarding experience. You have somebody look at the boarding pass but then they sent us to a waiting area. The waiting/boarding area didn’t have space to make nice lines fir boarding so it was pretty haphazardly organized. You really can do better."
יתרונות: "Service on the plan was excellent. Food was delicious"
חסרונות: "Airport helpers at both airport are not dealing properly. Newark wheelchair employees were demanding for big money as tips. Why money is charged to use trolley to move luggage????"
יתרונות: "Business class makes the entire trip much more comfortable."
חסרונות: "no negatives"
יתרונות: "Plane is good as usual"
חסרונות: "Food was not available “my choice “ Movies are the same for long time Comedy movies available are not comedy and old Crew were not responding in a professional way I was disappointed"
יתרונות: "The ICE entertainment"
חסרונות: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
חסרונות: "Shitty boarding like in all India airports"
יתרונות: "Business class on Emirates is superb. Nice cozy cubicle and lots of attention. The food was remarkably good. Really enjoyed the 16.5 hour flight. Made it very enjoyable."
יתרונות: "Airbus was comfortable. Entertainment was really great."
חסרונות: "I wish there was more legroom."
יתרונות: "I like food and spacious seats, make journey comfort"
חסרונות: "TV movies were outdated,"
חסרונות: "I missed my connecting flight and was left ro sleep at the airport without any assistance from the Emirates staff. I have to pay for another flight to get to my destination"
חסרונות: "didn't like anything about it"
יתרונות: "Travelled Business Class - a great experience."
חסרונות: "Slow to board."
יתרונות: "Crew were excellent , very pleasant and helpful"
חסרונות: "Food was horrible , not much options for vegans"
יתרונות: "Plane was almost full, had a spare seat in the middle. Meals were good. Staff were run off their feet but coped well."
חסרונות: "The flight from Brisbane to Dubai then to Barcelona was excellent compared to the return flight from Dubai. Dubai to Brisbane flight, seats were very uncomfortable, seat cushions were hard. Toilets ran out of paper and hand towels, I had to Inform a staff member. Cabin had a peculiar odour."
חסרונות: "Seats are cramped and uncomfortable"
חסרונות: "service, staff. had night mare"
חסרונות: "Movie selection terrible."
יתרונות: "We got upgraded which was a lovely surprise!"
חסרונות: "Nothing with the actual flight."
יתרונות: "Times were great! Food was decent for airline food comfortable seats great selection of movies"
חסרונות: "I liked everything"
חסרונות: "Food was not very good. Lightly tested. The crew never came beside serving food"
יתרונות: "This was our first time flying Emirates and it will not be our last. The staff, service and experience has been very pleasant."
חסרונות: "I wasn't allocated the seats that I had pre booked by paying money. very annoying"
יתרונות: "Service, food, crew and the A380 was great."
יתרונות: "The roomy seat and extra leg room are very nice. Very friendly crew, they made travelling with children a lot easier. Like them."
חסרונות: "The food is not as good as expected I actually did not eat the food, it was just not good."
יתרונות: "flight on time.. no delays. Very courteous."
חסרונות: "nothing to unlike"
יתרונות: "Everything was good"
חסרונות: "I found out that my payment was not verified as I arrived at the airport and I wasn't informed my email or any kind of way about it. It was a total disaster. Deeply disappointed. Regards"
יתרונות: "The amenities in Business Class were excellent - the seat was luxurious and you could actually catch some sleep. The food was gourmet and the staff was very attentive. They made a small mistake and forgot to serve me dessert but the mistake was remedied immediately when I informed them of the slip up."
חסרונות: "I paid a LOT of money for a Business Class seat and yet I was never notified that my flight was going to be delayed in departing by 12+ hours until after I arrived at the airport. According the the flight crew, they were notified at 9am that morning and the airline had my phone number and email, yet I arrived at the airport at 8pm because I was never notified! I spent $50 to take a taxi to the airport and now I had a 10am departure the following morning! I was given no compensation for this massive issue. Just "sorry, come back tomorrow!" I was very upset! My choices were either take ANOTHER $50 taxi home that night and then another $50 taxi back in the morning or get a $150 hotel room at the airport. So glad I paid THOUSANDS OF DOLLARS for my Business Class seat (a big spend for me as I've never flown Business Class before but felt like a special treat for a special occasion). WTF, Emirates!"
חסרונות: "In this flight the flight attendant thought she was doing us a favour,although seated in 26F,preference of food was finished,there was no Pepsi,and felt I was treated badly because of my color and dress mode."
יתרונות: "Everything was on time. Very comfortable. Nice service."
יתרונות: "This is my first flight out of Nairobi (have made 8-10 others) for which the airline boarded using anything other than a division between first & economy classes. Emirates boarded economy passengers using zones (A-F), which was more orderly."
יתרונות: "Flights were booked back in May and Emirates did not make major schedule changes"
חסרונות: "Consistently late departures. Did not keep passengers informed about updated departure times. After serving the food, it took more than one hour to take the leftovers away. During the flight from Dubai -Chicago, hot beverages were served 1.5 hours after the food was served. Crew was not friendly at all. During the Chicago-Dubai flight a crew member basically yelled at passengers "open the windows" and I had to tell him to "ask nicely please). Emirates comes nowhere close to Singapore, Thai, or Turkish in terms of service."
חסרונות: "For three hours since takeoff we were not served any food or drinks. I was dehydrated and my sugar level had gone low. When they finally served us, they said they did not have a vegetarian meal inspite of my having ordered a hindu vegetarian meal. on creating a ruckus they managed to arrange a vegetarian meal"
יתרונות: "Boarding went smooth. Amazingly courteous staff. Great attention all during the flight. Great entertainment options with all kinds of information availability."
חסרונות: "Customs forms into NY were unnecessary. Everything else that I can think of was out of Emirate's control."
יתרונות: "The crew were courteous on the return flight, accommodating . They took too long to retrieve trash after food and drink services. The chairs recline too far back limiting the leg room, moreso knee room of the parties sitting behind the reclined chairs"
חסרונות: "See above"
A really excellent and comfortable experience. No wifi in my section of business class though - would have made it perfect.
חסרונות: "Short and sweet"
יתרונות: "More leg room"
חסרונות: "Seat recline was broken- wouldn’t hold position."
יתרונות: "The gentleman at the check out his name was Omar went over and above the call of duty for Customer Service me being an American he walked me through each step of using flybe via air France and paying for checking my bags and even the carry on luggage and getting me through security etc."
יתרונות: "The entire experience was amazing that gives me a broader scope to choose from when selecting flights to Europe. The most amazing part was the attentiveness of the staff. Exemplary!!!!!"
חסרונות: "For me this part is not applicable"
יתרונות: "Crew was attentive. Timings were spot on."
חסרונות: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
חסרונות: "Entertainment worked sporadically"
יתרונות: "The crew was amazing and extremely helpful!"
חסרונות: "The food could have been better"
יתרונות: "Crew was very friendly and seat in KQ is super comfortable in Business."
חסרונות: "There was no entertainment available."
יתרונות: "Everything was great"
יתרונות: "Left on time. No turbulence."
יתרונות: "great food, entertainment and seat comfort"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "I did like Flying with Delta and Air France but not with Ukrainian airlines (when booking , it should tell you what airlines will be used , to make a better selection )"
חסרונות: "When I purchased my flight ticket , I purchased with a checked bag (23 kg /50 #) how ever ( who will fly to Ukraine with a 10kg suitcase) I booked for a KLM flight , they used (partener airlines ) when I arrived to LA I flew with Delta , they checked my Suitcase at no cost all the way to my final destinations , that was expected ! When I was going to return , they made me payed 120 dollars ( in Kiev , Ukraine (UIA) , I was very disappointed and I really will love an explanation about all this !"
יתרונות: "Food was good, crew was very professional and courteous. Flight was smooth."
חסרונות: "Coach was cramped and the video system didn’t work very well"
יתרונות: "Efficient and smooth flight. Service was great and flight attendants were friendly"
חסרונות: "The food was cold. We were served about 40 minutes after most of the plane got their food. The overhead compartments kept opening by themselves through out the flight. Food was horrible."
יתרונות: "Food and wine was very good. Music selection was excellent."
חסרונות: "Not enough leg room."
יתרונות: "Onboard crew was friendly. Dinner was good"
חסרונות: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
יתרונות: "Food, service, comfort"
יתרונות: "I liked the food, the crew, the service"
חסרונות: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "The food, entertainment, and service. Waited for me after almost missing my flight."
חסרונות: "Its been a week. My trip has ended. I still do not have my bags. Terrible customer service."
יתרונות: "The fresh bread and cheese."
חסרונות: "The staff is very unprofessional in receiving the passengers and serving the drinks mainly. The luggage wasn’t received and after 24 hrs no news about it! It’s a shame"
יתרונות: "Nothing special"
חסרונות: "They start serving late the apperitif before taking off and take it back right after."
חסרונות: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
יתרונות: "Punctual, not crowded."
חסרונות: "Even though the plane was far from full, passengers were allowed only 1 carry-on item (no personal item), contrary to policy published online by Air France. This policy applied even to people with Economy Premium for the rest of the trip (which allows 2 carry-on suitcases, not a useful feature if one cannot begin with this number to reach the transoceanic flight)."
יתרונות: "Boarding & crew (inc ground staff & check-in) all good."
חסרונות: "Food not great - not all menu options available. Limited choice of drinks. Very small, low-resolution, seat-back screens with a luggish & outdated interface. Limited choice of movies."
יתרונות: "Good boarding procedure."
חסרונות: "Nothing much to add for a short journey."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "My baggage was broken"
יתרונות: "I liked the way a fligh attandant treated me and another two passengers. At the end of the flight he gave us a cup of strawberries for all. The food was delicious specially that pasta, it was yummy."
חסרונות: "TV was too slow."
יתרונות: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
חסרונות: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
חסרונות: "Food was not good."
יתרונות: "Boarding was very efficient"
חסרונות: "Losing my luggage after checking it at the gate when volunteers were needed."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "Good entertainment selection, and staff all very friendly. Food was pretty mediocre - main course was nice but the breakfast especially left a lot to be desired."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "cookies were great"
חסרונות: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
חסרונות: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
יתרונות: "Boarded 45 minutes late, and then sat in the plane for another two hours before take off due to a problem with the lie computer. Would have been better to spend that time in the terminal and given credits to buy food, etc. My seat was a regular seat (non exit) and the seat did not recline properly, the USB drive was broken, overall the plane felt unmaintained. The crew was friendly and food was good but I felt not enough was done to accommodate the extra hours we had to wait on the plane."
יתרונות: "Bar/Coctail service on AF was excellent."
חסרונות: "Boarding area at CDG had almost nothing in the way of food and drink. Only one small Illy. Unbelievable in a major international airport."
יתרונות: "The seats were comfortable."
חסרונות: "The bag did not arrive. It stayed in Paris even though my first flight was on time. Connecting at CDG was a negative experience. Not enough time and unfriendly staff at the security check."
Associate at Delhi airport was not friendly at all and kept stating that she could not help with seat selection for connecting flight from Abu Dhabi. Even if this is true ?? her continuing to state that this would come at a charge ( just to get a aisle seat) did not help.
חסרונות: "In terms of comfort, Etihad offers a good level!"
יתרונות: "crew was amazing"
חסרונות: "no traveller pack, toothpaste, etc. seats too tight."
יתרונות: "Not satisfied"
חסרונות: "Need improvements"
יתרונות: "The crew was good. Loved the mango juice and veg food."
חסרונות: "The seats are hard. More leg room please. Better entertainment with more recent clicks required. Toilet seat needs to stay upright. The eating tables should be straight. Should be able to recline our seats more."
יתרונות: "Amazing crew"
חסרונות: "At check in"
חסרונות: "flight was overbooked had to stay in abu dhabi"
יתרונות: "Good value for money."
חסרונות: "Slow processing at boarding with unnecessary additional bag search."
חסרונות: "Overall cabin is too cold"
יתרונות: "Everything is fine and good"
חסרונות: "Tv Options"
יתרונות: "Head rest helped me get sleep in economy section"
יתרונות: "Same food offered on both trips was a bit disappointing"
חסרונות: "the food .there is only one choice of meal there is delay time from AUH to beirut"
יתרונות: "I liked everything but I still could not find out if I was getting credit on the frequent flyer sustem"
יתרונות: "Very good vegetarian option, the crew dealt with a difficult patron quite well."
חסרונות: "Since we boarded so early and the process was long, I was lulled into a false happiness that I had a row to myself that ended up being filled at the last second before the doors closed."
יתרונות: "Absolutely LOVELY crew. I'm a frequent flyer and my journey from Bangkok to Abu Dhabi was amazing. Thank you! Everything was very good with except for the screen: on both planes, it didn't work but it was exceptional in experience. We got 5000 miles as a compensation.."
חסרונות: "The screen /server didn't work, but it was exceptional in experience."
יתרונות: "Entertainment system"
חסרונות: "Seats are small , price is expensive"
יתרונות: "Crew was good. Food was OK."
חסרונות: "While going Airport staff was not at all good at Chicago airport. I had a carry on bag, which I had been using in all other airlines as carry on for last couple of years and never was told that the size is not right. I was asked to either check in carry on as extra baggage and pay $300 or put my carry on stuff in my other checked in baggage and pay extra for over limit $120. And I have to trash my carry on of $80 value. I was not at all happy. I noticed in the flight so many passengers have the same size carry on, which I have to trash. On my return journey from Delhi to Abu Dhabi I was talking to a woman in the security line, who was sharing the same experience and she told me that they charge her $400 for one extra suitcase. To me that was shocking as how come I was asked $300 for extra checked in bag and she was charged $400. No idea what kind of policies Etihad has for extra baggage. I would like Etihad management to pay attention to the airport staff dealings with customers."
יתרונות: "Good entertainment program, seat space in Economy class is fine, amenity kit even in Economy Class"
חסרונות: "Only one service (dinner after aperetive) and no soft drinks, coffee/tea before landing. Cabin crew has not been seen after the service and seemed to be bored by the job."
יתרונות: "Cleanliness of the bathroom"
חסרונות: "Breakfast was not good enough"
יתרונות: "On this leg the general courtesy was great especially one particular hostess, Nikita. The movies and certain music on the menu were a good range."
חסרונות: "The food! 12 hours of mediocrity in a aluminium foil. My wife and my hand held consoles were not working and hence we couldn't use our reading light besides some other functional limitations. An elderly lady sitting in front of me had a bad bout of chills because of the cabin temperature (most probably) the staff never followed up on the help that fellow passengers had given to the lady. My prior two flights with this airliner were much worse My A380 experience in the Emirates has been MUCH more spacious and great meals with a predictably jollier staff. Qatar airways can perhaps even top that. The only thing I feel etihad has over these better rivals is the convenience of the US Immigration. As a NATIONAL CARRIER of the UAE, I'm quite unimpressed and disappointed."
יתרונות: "The head flight attendant went the extra mile to ensure we got aisle seats together after our seats had been changed since we checked in. Very happy that she went the extra mile to pull it off. Movies and food were very good."
חסרונות: "We didn't like that our confirmed aisle seat had been switched since we checked in and were confirmed. It was uncomfortable for a while trying to solve this with the ground staff, but they put the message through and I mentioned it again and it was resolved in the end."
יתרונות: "Kind personnedl"
חסרונות: "Luggage was not transferred on time, and it took over 3 days to locate them."
חסרונות: "Lost baggage at LA after deboarding no body guide from where to collect baggage where to go all mismanaged"
יתרונות: "Fast and on time"
חסרונות: "My butt hurts"
יתרונות: "Quick flight"
חסרונות: "Seating is tight"
חסרונות: "Seats in business class could definitely use an upgrade in this segment,.. not worth the business class premium vs. the longer segments"
חסרונות: "The flight was delayed and the next connecting flight was missed"
חסרונות: "From the trip to india and the way back, The experience was horrible. The staff was rude and unwilling to help. Compared to other airlines very bad customer service. I will never fly Etihad again. I will actively tell people not to fly Etihad. At the Ahmedabad Airport they were unwilling to help and very rude!"
יתרונות: "All crew members were 5 star and so friendly! They checked many times on everyone, coming along with water often."
חסרונות: "The attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. very old on flight - dress warm!"
יתרונות: "Great staff, very responsive. I was upgraded - i feel that Etihad Gold members are really respected making it well worthwhile showing loyalty to the airline"
יתרונות: "Punctuality, space, tv monitors in each seat and nice service"
חסרונות: "There was a chicken sandwich offered in the middle of the flight that is by far the worst airplane food I've ever had"
חסרונות: "I was assigned a middle seat next to a obese person. It was very unpleasant 13 hours, and the airlines could have moved one of us."
יתרונות: "Lots of movie choices, lots of (business class) food choices."
חסרונות: "The movie service quit a few times, but did offer to resume where I'd got to."
יתרונות: "On time as scheduled. ground staff were very very polite and efficient ."
חסרונות: "I have flown in Cathay , Singapore , KLM . lufthansa as I go to Calcutta every year for last 25 years . Never had a 16 and half hrs flt with only one full meal . It should be 3 full meals. Both ways had totally unsophisticated cabin crews . Needs education and training . A basic term like scotch on the rocks needed four explanations . No clue about beer whatsoever . OK for Saudia not for gulf countries. Village girls in an uniform."
יתרונות: "Fast track through passport control and customs and quick boarding. The crew made the long flight relaxing and comfortable."
חסרונות: "Dinner was great but breakfast was not as good."
יתרונות: "Aircraft was good. Food was good. Crew was nice."
חסרונות: "Entertainment system could be better. Ground staff wasn't cooperative. They had arguments with pretty much everyone on weight/size of cabin baggage."
יתרונות: "The flight was awesome. A380 is thebest"
חסרונות: "They didnt have A380 from abu dhabi to SFO which was the longest part of my trip."
יתרונות: "The boarding was fast , long queues at American emigration trip was good ."
חסרונות: "food was not that good although I ordered a sea food meal."
חסרונות: "When I buy a ticket through etihad website, I expect etihad service, even if it was operated by other airline. Air Serbia managed to loose my luggage on a direct flight between AD and Belgrade, and the plane was very old, without entertainment."
יתרונות: "Nothing. It is not a choice airline for at least international."
חסרונות: "I was coming from Düsseldorf with changeover at Abu Dhabi and they did not load my luggage."
יתרונות: "The flight was on time. The food was great, seating was comfortable. Crew members were very helpful."
יתרונות: "Seats, pillow"
חסרונות: "Food was ok"
חסרונות: "I do not like having to take a bus to and fro the terminal in Abu Dhabi. Especially when the connections are short."
יתרונות: "Maybe entertainment system, but brought my own laptop anyway"
חסרונות: "Unfriendliness of cabin crew Flights too cold Few years ago the were the best Low luggage allowance in comparison to other airline Was charged for 1Kg extra, which will never happen in other airlines"
חסרונות: "No hard liquor. Only wine"
יתרונות: "Yes crew was amazing and bathrooms remained clean for entire flight"
חסרונות: "More space and larger selection of movies and shows."
יתרונות: "Crew was polite and courteous. Flight arrived on time despite late takeoff."
חסרונות: "Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have."
יתרונות: "The food"
חסרונות: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
יתרונות: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
יתרונות: "Crew, service, clean. Free wifi."
חסרונות: "Nothing . Perfect flight."
יתרונות: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
חסרונות: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
יתרונות: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
חסרונות: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
יתרונות: "Nothing to get imprese"
חסרונות: "Good attention, standard flight"
יתרונות: "Comfort Crew was nice"
חסרונות: "Food bad taste Small tv screens Bad quality"
חסרונות: "Delay, food, entertainment"
יתרונות: "Not much."
חסרונות: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
חסרונות: "Storage is too small for trolley or even a computer bagpack"
יתרונות: "Crew and boarding and price"
חסרונות: "Charging got coffee is a bit much. NO foot room"
יתרונות: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
יתרונות: "the part I liked was that the plane didn't crash."
חסרונות: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
יתרונות: "Staff was great!"
חסרונות: "The seats were so tight I felt claustrophobic and I'm only 5'4". The food was not very appetizing."
יתרונות: "All was cool!"
חסרונות: "All was ok, flight was a bit late, but fine"
חסרונות: "To small plan"
חסרונות: "CHECK IN TOOK VERY LONG TIME"
חסרונות: "I didn't ply . I did check in . Then they ask me to pay 70$ for my baggage because it's nut El AL it's different compani - up . In the email it's say I have 1 free baggage. I was were upset so I didn't fly . I will be were happy to get answer from kayak . Thank u BTW I fix all my ticket whit kayak . That what really neck me upset"
יתרונות: "The food was good and the crew on board was pretty good."
חסרונות: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
יתרונות: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
חסרונות: "That the passengers left such a mess and I felt sad, over all a great fought."
יתרונות: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
חסרונות: "on our way back' from Prague to TLV the ground crew decided that the "rules" for baggage has changed. they charged me for one "Trolli" suitcase because they desided that camera bag "counts" as suitcase . BAD experience. Won't fly with them again."
יתרונות: "The crew"
חסרונות: "The seats"
יתרונות: "Nice service"
חסרונות: "Dinner was a sandwich"
יתרונות: "Nothing was particularly good."
חסרונות: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
יתרונות: "Entertainment system did not work at my seats on both legs on my round flight."
יתרונות: "The flifht was not fully booked which obviously had a positive impact on crew and service"
יתרונות: "Mechanical problems, grounded in montreal for 4 hours, no food or water or air conditioner. Antique entertainment system. Sad part is I live in Montreal and I wasn't allowed to get off the plane, I had to sit on for an extra 4 hours and then fly to Toronto only to get on another flight back to Montreal, because of dumb Quebec beauracy, And pathetic élal incompetent management."
יתרונות: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
חסרונות: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
יתרונות: "I had purchased a flight ticket to leave china on the 10 January and that was clear on my ticket. Once at the areport in chengdu ( after a flight from Tel Aviv to Beijing and Beijing to chengdu) I was told that my flight to Sydney was leaving on 11 January. I had to stay in chengdu for an extra 26 hours and not 2 hours 40 as it was clearly mentioned on the ticket I have purchased. I feel I was cheated and I am not satisfied"
יתרונות: "the crew were trying to do a good job."
חסרונות: "el al changed the aircraft at the last minute. check in and boarding were very late, slow and stressfull, as they kept kicking people out of the flight beacuase the aircraft was smaller."
חסרונות: "My flight was operated by American Airlines but it wasn't clear to me on the e-ticket so I went to elal terminal. By the time elal staff realized I wasn't on that flight it was too late to get to AA so I missed my flight"
חסרונות: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
חסרונות: "Food was horrible and was down to one option by the time the crew got to the back of the plane. Security for this airline is ridiculous and the staff are incredibly rude."
חסרונות: "Everything. Especially that kayak haven't mention for one time that the flight include nothing. I had to pay 400$ More than the price showed me on kayak website. In addition, you realize it on the moment you doing check in. I mean 24 hours before the flight. I'm ordering from kayak everyone of my trips, and this one was definitely the last time. Including El Al which is the shitty company I ever flight with. BE AWARE!!!!!!"
יתרונות: "Very bad pre flight service...it took us 5 hours to get their service department on the phone...as it turns out...me and my husband didnt get a sit next to eachother because picking sits in el al flights is now cost extra 10$ per passanger!! At the end we were sitted togther and even been upgreated..but boy..what a bad expiriance !!! And i expect the flight back will be a strugle too..."
חסרונות: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
חסרונות: "Elal changed the airplane to a tiny plane run by some charter company. The seats were tiny. No legs pace and the next passenger had half his body on me. El-Al is complete disgrace and I hope never to fly with them again, which is a shame, since I am from Israel. In any case, I paid full price, and received something worse than I would expect from any low-cost company. El-Al should be ashamed."
חסרונות: "We got to Barcelona about an hour before the flight to Charlotte. There were 50 of us. They put us on a bus took us to the plane had us wait on the bus for an hour. Told us we couldn't get on the plane and we needed to get new tickets. It took 4 hours to get our backs and new tickets and the customer service was terrible they didn't want to help us."
יתרונות: "El Al, flight that is secured well Flight officer shared during the flight few tips about berlin."
חסרונות: "Flight was on Terminal 1, old and with mess and queues that are not organized. El Al Fly web site is horrible, can register well, lot of mistakes, at the end had to call few time. Had to add 160$! For 2 suitcases and seat arrangements (seat near my wif), so this is not low cost flight at the end. Missing water and small snacks during the flight."
יתרונות: "Was a very bad and negative experience. I fly btw Israel and NYC about 5 times a year, I will not fly again with El Al because of the terrible service and lack or respect for a plane full of 200+ customers."
חסרונות: "Plane left Ben gurion 7 hours late. No apologies offered. Zero customer service. No snacks or food or even smallest attempt made to improve the experience. Pathetic and dumb way to treat paying customers."
יתרונות: "The stewardess were very sweet and tried to get it working for us"
חסרונות: "The lights above our seats and the screens did not work at all during the flight. The screens were not such a problem as the stewardess gave us ipads, but the non working lights were very frustrating."
יתרונות: "Nothing in particular"
חסרונות: "Flight was late. Old aircraft. Very little space between the seats."
חסרונות: "Was late to leave- late to arrive- slow boarding- no explanation from crew Ppl moved all around- loud drunk ppl- crew don't keep order- poorly managed."