Lot more variety in the food to enhance the travel experience
Comfort and space in Business Class. Also the food and wine selection was excellent
Food was cater to one nationality staff did what they could but could not help family with controlling there kids dreaming on flight was the worst time on Emirates flight in 15 years dont know if will fly again with this airlines
my flight was pretty good specially food
חסרונות: "Make fare more competitive with other airlines."
יתרונות: "The spirit despite the COVID19 scare. Serving on an India bound flight from the Gulf is never easy"
חסרונות: "We need to promote paper free boarding passes for whoever can afford. Atleast an endeavor."
יתרונות: "The entertainment was great and the crew was very friendly and helpful"
חסרונות: "The ability to access bathrooms after turbulence has ended"
חסרונות: "Boarding from Delhi was slow. Families with small kids and seniors were asked to board but the aircraft was not accessible for more than 15 minutes. The cabin service was very slow and started good two hours after the take off from Delhi. The coffee/tea were Lukewarm."
יתרונות: "Service was good. Staff was efficient."
חסרונות: "Cabin was overly warm. Sweatie hot."
יתרונות: "Good meals, comfortable seat with fantastic entertainment options."
חסרונות: "Scrambled eggs breakfast was more like a mousse and had no texture"
יתרונות: "The crew were nice and boarding was smooth"
חסרונות: "the main meal was good, but it didn't come with much more. It didn't have water, dessert, or a side dish, it only came with the main meal, a piece of bread, and butter. The chair was not that comfortable, I've had a better sleep on other airlines for the same flight."
יתרונות: "Crew was great."
חסרונות: "On such a long flight from Dubai to Boston, the seats in coach were criminal! Way to narrow, not enough distance to seat in front of you, seats do NOT recline enough to be able to relax & get needed rest, no footrest & way overcrowded. Although the price was good, we truly suffered on this trip."
יתרונות: "The flight was very comfortable"
חסרונות: "Operating remote control wasn’t working well ! It was frustrating !!"
יתרונות: "For a 15 hour flight the crew made it comfortable"
חסרונות: "The restrooms were non functional by the end of the flight"
יתרונות: "Great crew and comfortable seats"
יתרונות: "The food and the entertainment was great! Very comfortable seats."
חסרונות: "The cuatomer service at checkin was rude and the gate staff in dubai was also very rude i will never fly with them again."
יתרונות: "The in flight crew was friendly and helpful."
חסרונות: "The seat I have 41A is quite awkward, especially when 41B was a plus size person. The slanting profile of the wall also made it quite claustrophobic. But overall endurance."
חסרונות: "Upgraded to "promotional" offer for business class. It was not the full experience. No lounge access etc. Though the flight part of it was great!."
יתרונות: "The crew was very accommodating , especially important because I was traveling with children"
יתרונות: "Good as usual"
חסרונות: "Nothing I can think of"
יתרונות: "Comfortable, great food"
יתרונות: "Food was good when we got it."
חסרונות: "Flight crew was horrible. They rarely picked up Trash and I had my call button on for 2 hrs before someone actually responded just for something to drink. They also continually bumped into everyone walking down the aisle as well as hit people with the food carts. They definitely need a lot more training. Not happy at all."
חסרונות: "Everything was excellent"
יתרונות: "Everyone was very friendly. Lots of choices for entertainment. Had enough legroom in a regular seat."
חסרונות: "Being on FlyDubai for the first leg of the trip. We had a difficult time with our check in and our son's luggage was lost."
חסרונות: "Food Poisoning"
חסרונות: "Cramped seating ; touch screen misaligned makes it near impossible to select entertainment;"
יתרונות: "Nothing much."
חסרונות: "There was no hotel reservation and I have to pay out of pocket. Why? I need a refund. You guys are responsible for that."
יתרונות: "On time"
יתרונות: "enjoyes my trip"
יתרונות: "Great selection of entertainment."
חסרונות: "I closed my eyes for one minute and missed the midflight pizza snack. I was very disappointed because i could smell it, could see people being served, was hungry, and no one came by to offer anything."
יתרונות: "I like the flight route"
חסרונות: "This is my fourth time booking Emirates for my route through kayak. The route is longer but I choose it for on-board Internet for work emails. Generally, they have on-board WiFi Internet, however for my return route of 21 hours both flights had no wifi which was disappointing. This is unprofessional because if you are planning on having WiFi to respond to work emails and it is not available once you are already in the air there is nothing you could do but get stuck. Never does this happen with Lufthansa, Turkish, Etihad. Disappointing."
יתרונות: "Rude flight attendants and REALLY BAD FOOD."
חסרונות: "Not many old Bollywood movies to select from..."
יתרונות: "The entertainment options were great! And, they have free wine with meals."
חסרונות: "There was no leg room at all in economy. My knees were in the seat of the person in front of me. Most of the food was terrible and I only ate the bread. The TV is on the back of the seat in front of you and is a touch screen. You have to touch pretty hard. So, every time the person behind me was scrolling, they had to hit my seat. I couldn't sleep the entire 16 hours more than 30 minutes. I asked for water to take some medicine and was told it was 30 minutes til food service and to wait. It was over 2 hours before they started food service."
חסרונות: "I had opted for wheelchair assistance and the same was not provided in New York airport. She was left on a taxi alone to get to next terminal. As she was traveling alone and has problems on her legs , she got nervous and this travel was a stress full one."
יתרונות: "On our onward flight from Orlando to Dubai, the crew made sure the flight was always clean (specially the toilets - they really cleaned them up every 30 mins) Not so much on the same flight returning from Dubai to Orlando - toilets get wet and messy after about 5 hours and were never cleaned after."
חסרונות: "Overall, food and service were ok. I really didn't think Emirates did anything different in Econony class compared to other airlines (Air India)"
יתרונות: "Entertainment was good"
חסרונות: "The seats were terrible and not enough cushioning"
יתרונות: "Economy class is very comfortable, crew was pleasant and food was good. Overall the 13 hour flight felt pretty painless."
חסרונות: "I wish the crew would have done a better job controlling passengers who were trying to unload luggage from the overhead while the plane was still taxiing. I had a bag dropped on me and the crew didn't seem to have control over passengers who were blatantly disregarding instructions."
יתרונות: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
יתרונות: "Everything they have offered."
חסרונות: "I would prefer to have slightly wider seats in economy for such a long flight they are a little cramped"
חסרונות: "All flights were delayed Boarding experience is not that great Not sufficient leg room, so cramped up Food was very average"
יתרונות: "The staff was very attentive and helpful."
חסרונות: "The process incase of any delays was very slow. We were on the flight for around 24 hours. I would like to request some kind of remuneration for the inconvenience caused."
יתרונות: "Great service, comfortable seats, and great entertainment ..the food isnt too bad depending if ur not a picky eater, but overall its the best"
יתרונות: "I had an empty seat next to me"
חסרונות: "A big lady sat in the empty seat because it was on the isle....dang it"
יתרונות: "lovely crew"
חסרונות: "no complaints"
יתרונות: "As always crew was great."
חסרונות: "Disembarking took to long waiting on business class to clear their area. Bottom seat cushions are to hard and flat had to put my cushion down to sit on."
שירות מאוד טוב מטוסים חדישים נקיים מרווחים
חסרונות: "Seats were a little dirty especially for the COVID-19 going around."
יתרונות: "Boarding process need to be improved. Seat assignment is horrible"
יתרונות: "Comfortable seats, nice staff, clean facilities"
יתרונות: "Nice helpful crew, plane was clean, arrived ahead of schedule"
חסרונות: "Nothing much"
יתרונות: "Horrible delay with unruly customers on the plane. But the flight attendants did great handling them"
יתרונות: "Boarding and crew were professional and courteous."
חסרונות: "Media interface system and Gogo inflight app are not synced and I could not listen to the movie I was watching. No subtitles offered for in flight movies. Someone farted before we deplaned and it was quite unpleasant. Also I wish the automatic seat assignments took my height into account."
יתרונות: "Seat was great, complimentary snacks and alcoholic beverage"
חסרונות: "It could have left on time or they could have told us they weren’t leaving and let us get some sleep."
חסרונות: "Stop being LATE!!!!"
יתרונות: "Very comfortable, great entertainment selection"
חסרונות: "Terminal g18 is in the worst possible place. It is right smack in the middle of a food kiosk and restuarants with the ipad tables. You can't hear any announcements and boarding is just a cluster."
חסרונות: "6 hours late. Unacceptable."
חסרונות: "We had to wait at the customs for nearly 1.5hrs, then pick up our luggage, then check in again!!! We were running and got on the plane 10 mins before the departure. Super stressful!!"
יתרונות: "The people was relaxed and the flight attendant was polite and professional.. everything was on time"
חסרונות: "Nothing at all great service"
יתרונות: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
חסרונות: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
יתרונות: "Smooth. Fast boarding"
יתרונות: "Everyone is working the gate and on the plane were amazing!"
יתרונות: "Everything went as smoothly as possible. Not a hiccup. Great price, great flight, great experience!"
יתרונות: "I love flying Delta. Non stop flights from DTW to MCO and FLL. The crew are so courteous. Love the new uniforms also."
חסרונות: "Both Virgin plans needed a deep cleaning."
יתרונות: "This was my cousins first time flying and the Flight Attendants made her feel very welcomed. They all were very personable."
יתרונות: "Not much"
חסרונות: "The re route to MSP... Seven hour flight time for a two and half hour flight..."
חסרונות: "No Gluten free option"
חסרונות: "Crew was pretty short with everyone and not Delta’s best - not sure what the story was. Gate staff were allowing people to cut queue lines left and right - why even have the zones lined up if not going to enforce?"
יתרונות: "Entertainment system great. Individual choices include recent movies. On board staff very nice"
חסרונות: "We had issues with baggage. Delta was supposed to transfer 4 bags to Disney for Magic Express transportation. Only 3 went. Disney tried hard to fix problem, and even gave us something to ameliorate the situation. Delta took hard line, wasn't helpful and gave nothing. It took 2 days to find bag."
יתרונות: "Every thing good"
חסרונות: "Boarding was rushed and the crew barely announced the sections. It took an incredibly long time to bard the longest that I have ever experienced and I couldn't point to any reason why."
יתרונות: "Everything was in order"
חסרונות: "None really"
יתרונות: "The in flight movie and fast boarding"
חסרונות: "Couldn't get a receipt for baggage fee"
יתרונות: "I like that Delta is efficient and the service is consistent. I pick Delta because I know what I’m going to get . I like that I can choose the entertainment I want and that everything is at my fingertips including flight info, food and beverage options, etc. it’s relatively comfortable but it’s not near the level of Virgin America or JetBlue."
חסרונות: "I’m not sure if it is due to LAX construction but it is chaotic at the airport. It is super confusing where you need to go, drop bags, etc. the weird part is Check in was in terminal 3 and gate at terminal 2. That is a long walk back and forth. There is probably a more efficient way of doing this. Besides that, they need to do a better job communicating that seats are changing and not Reggy before boarding. Though I can understand it can get crazy because people will panic but it’s not great heading up to enter in not knowing if you are sitting in window when you picked it for a reason. Otherwise, everything went smoothly."
חסרונות: "My toddler daughter became ill before departure and the crew was awful. They failed to provide me with hardly anything besides 2 blankets and a few remoistened hand wipes to clean up vomit and was very rude when I asked to change seats, even though there were at least 8 other seats open on the flight."
יתרונות: "Service was outstanding"
חסרונות: "TV froze and was never fixed."
חסרונות: "Staff not attentive to customer needs. I asked for a blanket and the stewardess never came back to me."
חסרונות: "Landing was frightening."
יתרונות: "Amazing experience thank you Delta"
יתרונות: "Entertainment system is great."
חסרונות: "Every interaction with crew seemed dismissive and coerced. They behaved as if they didn't want to be there."
יתרונות: "Besides the 30 minute delay, the flight itself was painless. Avoided the traffic jam of having to drive through Hurricane traffic."
חסרונות: "Delay caused me late for work."
חסרונות: "Not supplying headphones Crew not to helpful, one unpolite Refreshments ridiculous"
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "For the first time in a ling time I felt if I dropped something I didn't have to kiss it goodbye. My knees and back didn't hurt by the end of the fight. I know longer felt like a sardines in a tin."
יתרונות: "Short comfortable flight.. good entertainment to choose from."
חסרונות: "Everything was good with this flight.."
יתרונות: "Crew was nice"
חסרונות: "Always a delay with Delta"
יתרונות: "From curbside check-in to landing the plane, overall excellent service ! Very pleased to find out they offered a shuttle from checkin to the gate. I am having knee surgery soon and the walk from security to gate 34 LaGuardia would have put me over the top with pain! It was a very nice gentleman that gave me a ride to the gate and even stopped to let me use the bathroom. Thumbs up *****"
חסרונות: "The fact that I was charged $150 to check a small cosmetics bag is no loose change ! I would have carried it on but my hand is in a brace and I has to have extensive surgery. Then yoy get to the gate, and they repeatedly asked for volunteers to check their bags for free. I think this is a very unfair policy and try to explain it to the curbside attendant. I literally cannot carry more than five pounds in my left hand until I get bone replacement surgery. I'm also having knee surgery soon and this small additional weight would be caused me excruciating pain ! They didn't care and still charged me $150 for a bag thats no bigger than 12 inches and weighs less than ten pounds. Thats the way you treat your first class passengers? One other quick note: the sausage and egg sandwich? that was served for breakfast was absolutely horrible! Thumbs down !"
יתרונות: "The crew is always great. I liked the environment was cooler. It doesn't need to be refrigerator cold but keeping things on the cooler side is helpful."
חסרונות: "The boarding process is always horrible. Folks crowd the gate before their class is called. It creates anxiety and edginess. Never a good way to start a trip. While it always goes relatively quickly I feel it should be more organized and folks made to follow a system. Cramming right up against the ticket counter doesn't do anyone any good."
יתרונות: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
חסרונות: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
יתרונות: "Friendly staff"
חסרונות: "Confusing and chaotic boarding procedure"
Both flights Mumbai to Frankurt and Frankfurt to Orlando Crew did not check person sitting to me not wearing their masks, masks hung around the neck and not on the nose and mouth! It was uncomfortable for me too even sit there as they chatted the whole time with the Crew and even tried to make conversation with me without mask! I thought Crew was responsible to check people! I ordered special veg meal, it was awful in taste, since I had just travelled same flights to India and was now returning exact same food, I requested if I could exchange for extra meal I was refused I landed up not eating anything! Crew had no courtesy to arrange anything for me in Business class, terrible while another couple siting there who refused to eat from menu food was arranged for them! I was so very disappointed, what's the point traveling Business when they kept me hungry! No masks on people, no food options, I was on 3 flights back to back slept most of time when I woke up they did not even care to offer drinks forget food...all this in Business class on Dec 9th.
חסרונות: "Your crew didn't smile. They didn't seem very happy. The food was ok, but different from normal American cuisine. I didn't appreciate the crew's comments to some of my fellow passengers about how they we wouldn't eat the food. I would have liked to have been offered more to drink. Additionally I'm glad the crew is fond of one another, but they were loud and distracting. They were nicer to one another than the people flying. I didn't like being barked at and being given confusing directions regarding exiting the plane. Overall I wasn't impressed and would prefer to not fly with your airline again."
יתרונות: "Food was not available for flight."
חסרונות: "Depart on time"
יתרונות: "Good. Thank you."
יתרונות: "Crew was great"
חסרונות: "Didn't have the vegetarian meal I ordered"
יתרונות: "Really friendly crew"
חסרונות: "No entertainment, worst food I've ever had at an airline"
יתרונות: "Crew and food."
חסרונות: "Entertainment was ok."
חסרונות: "I missed the flight to Manchester due to delay in the flight to Munich"
חסרונות: "We had 30 minutes delay"
יתרונות: "The free entertainment sections were good with recent movies. The planes were on schedule and I made all my connections which was great"
חסרונות: "The plane was older 747-400 but that is no excuse for the layers of dirt or dust on the air vents and ceilings. I actually took a photos and will be forwarding to Lufthansa. The couple in front of us actually took a wet wipe and wiped down there area and ceiling. Also the boarding process was a mess we actually were taken by bus to the aircraft that was at the freight depot and had to climb stairs to get on the 747. I’m not sure how they handle the passengers with mobility issues. First time flying with a European airline and I was told the service was better not on this flight."
חסרונות: "I couldn’t eat the food"
חסרונות: "Delayed in plane almost an hour after landing before being allowed to deplane"
חסרונות: "It didn't happen"
יתרונות: "On time, easy boarding, nice crew"
חסרונות: "Seats were hard as rocks, I was squirming within the first hour. No entertainment."
יתרונות: "The service. Smooth flight."
יתרונות: "Crew and entertainment options"
חסרונות: "Passengers gathering against crew instructions. Large group behind me was loud and inconsiderate."
יתרונות: "Getting a text alert so I didn't waste my time going to the airport"
חסרונות: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
חסרונות: "When I picked up my luggage one piece had a broken zipper and my belongings fell out"
יתרונות: "crew is nice"
חסרונות: "breakfast was pretty lame !"
חסרונות: "Where is my bag"
יתרונות: "Very good care ofrom the staf Not cold"
חסרונות: "The breakfest was terible. Not tacty a t all. No entertainment. We took 2 difernt meals and both bad"
חסרונות: "Terrible boarding. Finally we were almost 1 hour delay in departure"
יתרונות: "The entire crew were very friendly and helpful to ensure a comfortable flying experience. This crew went above and beyond my expectations for this flight. The true meaning of hospitality of service for flight travel."
יתרונות: "Accurate. Friendly."
חסרונות: "My suitcase weal broke during the flight!!"
יתרונות: "A lot of drinks"
חסרונות: "One hour in late"
חסרונות: "2 hours delay. Bad food"
חסרונות: "The flight was cancelled , for tecnical reason, we got very late flight instead- 12 hours delayed. We didn't get compensated for tall the in convenience"
יתרונות: "Nice crew"
חסרונות: "Delay for 45 minutes; unfortunately, it's becoming a trend at Lufthansa"
יתרונות: "The food (breakfast) was great. The plane was clean. The whole operation was very orderly."
יתרונות: "The crew"
חסרונות: "No TV"
יתרונות: "Friendly. And efficirnt crew"
חסרונות: "I didn't got the seats i asked for in the check in."
חסרונות: "Little food"
יתרונות: "Everything is very good!"
חסרונות: "Not enough leg ro in economy section."
חסרונות: "The flight was delayed 1.5 hrs and then completely canceled. They never gave us a reason as to why it as canceled and when they canceled it, they directed the entire group of the people on the plane to 4 different gates before getting a gate agent to tell us that we had to leave the gate and go back to the ticket counter and start over again. The security in Israel is very intense, so this was a big hassle. Then they only had 3-4 gate agents to rebook all 300+ people on the flight so we waited in like for 3 hours."
יתרונות: "on time great food extra legroom seat"
חסרונות: "movies sucked"
חסרונות: "The seats were too hard. I have never felt that way on any other flights."
יתרונות: "THE ONLY ISSUE I HAVE WITH LIFTHANSA IS THEY DID NOT PAY FOR MY FRAIGHT THAT WAS DAMAGED. THEY PAID FOR THE BAGGAGE BUT THEY DID NOT PAY FOR PART OF THE PERSONAL EFFECT BELONGING INSIDE THE BAGGAGE. THAT WAS ESTIMATED TO BE $500.00 ACCORDING TO MY REPORT THE DAY I ARRIVED AT ORLANDO INTERNATIONAL AIRPORT. THE CUSTOMER SERVICE AT ORLANDO AIRPORT SETTLED FOR MY BAGGAGE NOT FOR THE CONTENT INSIDE THE BAGGAGE, ALSO, GIVE ME EMAIL ADDRESSED TO SEND MY CLAIM THAT WAS NOT DELIVERED.iTS WILL BE APPRECIATED IF THE CHECK FOR $ 500.00 CAN BE MAIL TO MY ADDRESS : CHARLES MAKINDE, 7631 FORT SUMTER DRIVE,ORLANDO, FLORIDA 32822. OR FOR ADDITIONAL INFORMATION PLEASE EMAIL ME AT CHARLESMAKINDE@GMAIL .COM. WHILE I THANK YOU FOR COOPERATION. CHARLES MAKINDE"
חסרונות: "Checking in in Tel Aviv was the worst experience I have had in checking in. The ladies just sat there, explained almost nothing, gave no eye contact. Finally, they told me the flight was overbooked and that was why I was waiitng. They offered nothing else--as if I had done something wrong (the impression they gave me), rather than Lufthansa. I waited a full 1 1/2 hours. No other explanation. At the very end, when they finally put me on a flight, they chastised me for not checking in online---this was NEVER offered to me by Lufthansa on my flight there or on the return. With other airlines they always send me an email to check in online ahead of time. Lufthansa did not. I could not have been more disappointed with this checking in experience with Lufthansa. Again, the worst in my life and would be cause for me not to recommend Lufthansa to others. Otherwise, the flight itself and the actual crew were great. So disappointing to have such an unprofessional check in experience."
יתרונות: "Everything about the service staff the plane amazing"
חסרונות: "Customer service and seats extra small. Partner airline Swiss is probably worst airline ever"
יתרונות: "Crew service"
חסרונות: "No entertainment on board"
חסרונות: "seats are way too close to each other."
חסרונות: "I didn't like that I bought a bottle of perfume and they let me take it from Israel to Germany without a problem, and as soon as I got to Germany they trashed it saying that it should've been in a sealed bag, so 80$ went to trash or God knows where,,"
חסרונות: "It was late, we had connection to Berlin and we were in a hurry And forgot things on the plain. They didn't make arrangements to help us be on time for our connection. We had to run. My name is Dan Chevion. Can we get back the items we forgot on the plain?"
יתרונות: "good seats."
חסרונות: "crowded smelly gate, horrible seats, overcrowded bus out to the plane, which was late. to be fair, this is probably not Lufthansa's fault, unless their arrangement with Tel-Aviv airport always results in these awful gate assignments. we then stood outside on the tarmac on those external roll-up stairways. for a good 15 minutes. waiting to get inside the plane. Full sun exposure in the middle of summer. no sign of the crew. WHY."
חסרונות: "They allow you to pull out your own laptop and access their wifi and entertainment content but provide no outlets to charge your device to do so"
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Wi-Fi didn’t work. Boarding was totally confusing. Guy next to me took more then his area. Constantly touching me pushing on me. Had a bag blocking getting out. Almost fell. Crew didn’t help
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
I love KLM, its very spacious and clean and the landing is always very soft. Great Airline!
They canceled our flights that went on anyway.
יתרונות: "Yes, Very good"
יתרונות: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
חסרונות: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
יתרונות: "The crew was very kind"
חסרונות: "When its rain we shouldn’t walk to the air plain"
יתרונות: "Flight was on time."
חסרונות: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
חסרונות: "The KLM crew are always great serving and treating you. Well above many other airlines."
יתרונות: "Crew was great and helpful despite oversight in my special meal."
חסרונות: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
יתרונות: "Crew was nice and pleasant"
חסרונות: "Flight very late"
יתרונות: "Seat was good"
חסרונות: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
חסרונות: "not really"
יתרונות: "Crew was good"
חסרונות: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
יתרונות: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
חסרונות: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
יתרונות: "punctuality of boarding and flight time"
חסרונות: "attitude of crew in business class: no sense of true hospitality"
יתרונות: "Easy to board and easy flight."
יתרונות: "Professional crew. Good boarding."
חסרונות: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."
יתרונות: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
יתרונות: "Food was excellent, frequent and filling"
חסרונות: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
יתרונות: "Good services!"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "We did not get two of baggage at the destination."
יתרונות: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
יתרונות: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
חסרונות: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
יתרונות: "Good Experience"
חסרונות: "Nothing much"
יתרונות: "Excellent very good"
חסרונות: "Everting so good ex"
יתרונות: "Premium economy service was good."
חסרונות: "Inexplicably, our preassigned seats were changed at checkin and we were put in bulkhead. This particular Boeing aircraft is pretty poorly designed. Especially the bulkhead in premium economy."
יתרונות: "Lovely staff, good food, great movies."
יתרונות: "The flight crew was nice. Plane departed/arrived on time."
חסרונות: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
יתרונות: "Very friendly staff"
יתרונות: "Comfortable seats. Warm plane with happy staff."
חסרונות: "Maybe a second sandwich option for food, not everyone likes cheese."
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "The supplied pack of toothpaste/toothbrush"
יתרונות: "Short-hop flight, fit for purpose."
יתרונות: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
יתרונות: "Great crew service. Among the best ever."
חסרונות: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "The staff was fast and curteous."
חסרונות: "There is not anything to complain about besides the usual discomfort of travel."
חסרונות: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"
יתרונות: "Service was good"
יתרונות: "Except for my negative comment, a good flight."
חסרונות: "I paid extra for a window seat, but due to the poor alignment of the seats with the actual windows, I actually sat next to a wall! Nol much to see out of a wall. If KLM are going to charge extra for a window seat, then they should make sure there is a window there! If the seat had actually had a window it would have been an excellent flight."
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
יתרונות: "The plane was super comfortable"
חסרונות: "The crew of boarding was very rude"
יתרונות: "I did not take the flight, I stopped in Miami instead."
חסרונות: "Don’t know because I did not take this flight."
יתרונות: "Loved the individual monitors"
יתרונות: "Confortable seats"
חסרונות: "Having to go to a different line to pay for a heavy bag"
חסרונות: "Lack of entertainment and snacks for a 3 hr flight"
חסרונות: "Use another airline"
יתרונות: "The pilot did great job.brought us before time."
חסרונות: "Pay extra for bag :( No video screen No food The check in area was mooved without notice."
יתרונות: "Aubrie and Claire"
חסרונות: "Engine could have started. It didn’t."
יתרונות: "The plane was very quiet"
חסרונות: "I don’t like the stand to put your own iPads on. Just give us the screens. Seems cheap for a 5+ hour flight. Come on american."
יתרונות: "Arrived 5 minutes early which was great on a very late night."
חסרונות: "Landing was rough."
יתרונות: "Friendly crew, comfortable and ON-TIME!!"
יתרונות: "Some crew members were really nice"
חסרונות: "First plane broken; they got another one that came in...with electrical problems!!! Arrived over three hours late and nearly missed my cruise. No excuse! AA could check their aircraft the night before, mine was the first flight out. #AAwful flight."
יתרונות: "Thankfully they gave out ear buds on the plane"
חסרונות: "The flight was over booked, at the point of boarding there was no room left on the flight for any carry on’s so they wanted everyone to check bags one particular lady at the gate snatched my husbands boarding pass out of his had and threw it back at him so it landed on the floor. She came back with a checked bag ticket, this bag could have fit under the seat. We would have preferred not to check the bag because it had everything in it we needed access to like medication, ear buds, book, tablet, it also contained my Jewlery and various other things. The lady was extremely rude when I told her I prefer not to check the bag, she said we could take everything out of the bag we needed but that would have been 70 % of what was in the bag, where was I supposed to put all this stuff? My small purse was already full. my husband was upset at her treatment and said something to her and she told us we where welcome to book another flight. I paid a hell of a lot of money on this flight alone plus upgraded our seats with extra legroom. Once on the plane the seating was so crammed, uncomfortable and no legroom. My seat reclined but my husbands did not. I will never fly American Airlines again."
יתרונות: "Pero AA Me conectaron de inmediato al proximo vuelo y logre llegar a mi Cena de Navidad con mi familia.. Gracias"
חסרונות: "que las distancias dentro de los gates del aeropuerto es muy larga y como no camino rapido perdi mi vuelo..."
חסרונות: "The flight is delayed for 5 hours without any compensation"
יתרונות: "Smooth ride and early arrival"
יתרונות: "Easy. Efficient. Crew follows regulations and applies rules fairly and firmly."
חסרונות: "Signage unclear no ticket less check-in cpfisong announcers are rude in person and inaudible over PA system."
יתרונות: "Nothing exceptional"
יתרונות: "We were on a new plane and each seat had power."
חסרונות: "I was in the window seat near the back and there was a steel box (guessing for the electricity to the seat-back) that took up a third of the width for my feet."
יתרונות: "We were 40 minutes delayed but received good communication and had an uneventful flight otherwise."
חסרונות: "Horribly made me cancel flight because of 1min after 30 min cut off for boarding pass. Sat at the front desk for 29 minute arguing until my plane left."
חסרונות: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
יתרונות: "Poor airplane not have nothing"
יתרונות: "Time in air was quicker since we left so late"
חסרונות: "We spent 45 minutes on the ground in miami waiting for rake off in a hot airplane with no real air. Babies were crying because of the heat and everyone was sweating and complaining."
יתרונות: "Having it finished without losing my luggage. Nothing else went right."
חסרונות: "Delay of one hour for missing crew member, delay of another hour sitting on runway waiting for revised takeoff queue, delay of another hour going back to gate due to equipment failure waiting in queue."
יתרונות: "Aircraft was cool"
חסרונות: "Small children"
חסרונות: "The flight was delayed more times than I can count, we got a different reason each time. Weather I can understand, but telling us we are waiting on a specific crew to arrive and then announcing that crew is not for our flight was just terrible communication. No one seemed apologetic. The only thing they did was bring a snack cart over for us, and that got raided by children so many people didn't get anything. We had arranged transport from Orlando to Tampa for that evening, and our rides had to cancel because instead of 7pm we were now arriving at 130am. Your airline's mistakes put everyone at an inconvenience and we weren't offered assistance to fix it. My husband went to ask for help in arranging new transport home, but he couldn't even get to the front of the line. The customer service was terrible. We really enjoyed our first leg of the flight home with American Airlines, but after the second leg and all of the problems we had... we will not fly with American Airlines in the future."
יתרונות: "Everyone was pleasant & professional"
יתרונות: "The fact that the lady at the counter was able to change our seats and put us all together."
חסרונות: "the movie screen being so far away"
חסרונות: "they broke my luggage"
יתרונות: "Great service and convenient flight."
יתרונות: "Full flight which is to be expected flying in to Orlando. Badly done seating, I think every group was separated from at least one person in their party. Several people weren't given seat assignments until time to board, even if other people in their party were assignments seats when checking in. No ecplanaation of why. In flight entertainment was an older movie. No options, and no sound if you forgot your own headphones."
חסרונות: "The seating assignments of lack thereof."
יתרונות: "Staff for the airline was very good!"
חסרונות: "I had to check a second bag on my return. I entered Mexico with a skateboard carry on. When I went to leave, the airport would let me pass through with it. I was forced to check a second bag and it really bothered me."
יתרונות: "The free cookies were very good and the service was great the flight was smooth and quick"
יתרונות: "Poor for BIG Airline like that chips chips"
חסרונות: "NOT GOOD the is 2 MUCH for CHIPS"
יתרונות: "Nice pilot, one of the flight attendants were nice. The seats were comfortable."
חסרונות: "This airline always has delays! There is no in-flight entertainment (music, tv, movies, etc.); thus, the flight was terribly boring! Also, only peanuts and a small cup of soda was offered to us. Other airlines give cookies and biscotti! The seats don't recline and they need more legroom. The majority of the airline crew largely ignored us and showed mediocre customer service."
יתרונות: "Everything was on time"
חסרונות: "The lack of organization at he moment of boarding generates problems with the passengers .. A lady started to get angry when group 3 was boarding and she was group 2. She was waiting were group 3 was in line .. It would be better to have it like united that they have lines for all groups."
יתרונות: "Crew was very nice ."
יתרונות: "excellent. on time. smooth flight & easy check in"
יתרונות: "On time"
יתרונות: "Engaged with customers no matter the seat preference"
חסרונות: "Boarding system not good !"
יתרונות: "Affordable first class seat - very unusual for AA"
חסרונות: "No complaints"
יתרונות: "I arrived at my destination"
חסרונות: "AA changed my flight plans which resulted in a 4.5 hour layover in Philly. The gates were filthy, there is not much selection for in-flight food and nothing for entertainment. I couldn't even find an outlet that worked at the gate."
יתרונות: "All aspects of flight were perfect. Couldn't ask for anything more."
חסרונות: "Everything was perfect."
יתרונות: "Everything went really smooth and no issues"
חסרונות: "No complaints at all"