Flight was okay. Flight was fully packed and crew service was slow
יתרונות: "Quick boarding, good choice of movies"
חסרונות: "Would have been nice to get offered beverages more often. Was hard to get water as much as I needed without disrupting my fellow seat mates."
יתרונות: "Friendly crew"
חסרונות: "It was okay"
יתרונות: "Good leg space and entertainment options"
חסרונות: "I was eligible for a complimentary hotel for my connection. However, in none of my correspondence was mentioned that I'm supposed to request a hotel ahead of departure. No emails from Kayak and neither Emirates. This is extremely disappointing and unnecessarily costly"
יתרונות: "Crew was great"
חסרונות: "The seats were pretty stiff compared to the A380 business class seats on my preceding flight."
יתרונות: "Yes comfortable flight"
חסרונות: "Toilets to be checked for cleanliness more frequently."
יתרונות: "Food was phenomenal. Unbelievably good."
חסרונות: "Paid EXTRA for "Twin Seats". The bar in between seats didnt move. VERY uncomfortable for a 14 hour flight. People on that plane were like ANIMALS. Standing on the toilet seats, water all over the floor of the bathroom, out of toilet paper at 7 hours in. Disgusting. Never again."
חסרונות: "The bread buns were cold. Better if they were served hot"
חסרונות: "The boarding process needs improvement. The crew should be more friendly. And, there needs to be more movies and TV shows."
חסרונות: "Flight lest 2 hours late. Didn’t have my choice of meal. Cabin crew very inattentive. Worst flight ever with Emirates in business class"
יתרונות: "Flight was delayed for 6 hours while we are in the plane, on top of my 13 hour flight"
חסרונות: "letting people know that flight will be delayed ahead of time"
יתרונות: "Smooth flight"
חסרונות: "I wished I was in business class..."
יתרונות: "Great service and attitudes by staff."
יתרונות: "Direct flight"
חסרונות: "South African airlines allowed me to reserve a seat. But Emirates didn't have it in the system when I checked in."
חסרונות: "Because my husband and I couldn't complete the online check in, we ended up sitting on different ends of the plane."
יתרונות: "I love everything about Emirates."
יתרונות: "Nice flight sttendents"
חסרונות: "Seats too small"
יתרונות: "Efficient and good actually good for airline food"
חסרונות: "Electronic equipment a bit out dated and below standard"
יתרונות: "Crew were more friendly from Dubai to Sydney than on other Emirates flights."
חסרונות: "Screaming kids for whole 14 hours!"
חסרונות: "Everything was perfect"
יתרונות: "Smooth flight"
חסרונות: "The food"
יתרונות: "Staff is very good. Always smile on face."
יתרונות: "Good leg room"
חסרונות: "For an 8 hour flight - we were given a sandwich and breakfast. Expected to be served dinner and breakfast given the time."
יתרונות: "Aircraft and entertainment are still among the best , and overall it compares well to intl competition"
חסרונות: "Emirates of a few years ago was more comfortable and the rewards scheme was more generous. I hope they can think about giving Uae residents a fairer shake as we seem to pay a lot more for flights. Silver members used to get access to lounges but not anymore?? Taking things away feels worse than if we never had it before. Abu Dhabi Doha and Sharjah are all near and cheaper to dxb and it’s tempting to switch as they offer a comprable service. Also dxb is overcrowded itd a long taxi and walk depending on your gate."
יתרונות: "Crew was friendly, food was good and entertainment great. Space between front row seats in economy class was good."
חסרונות: "all good."
יתרונות: "The flight from Johannesburg to Dubai on an Airbus A380 was the best , the return was on the 777ER it's a bit older avoid it if you can, I prefer the a380 it's roomy, more comfortable and modern, the food was good, the cabin crew very helpful and friendly and both flights were on time. I'll be flying only Emirates from now on"
חסרונות: "Just the coffee was terrible lol,"
יתרונות: "E v e r y t h i n g ..... I understand now why they are the number ONE airlines in service. We travel enough to see the BIG difference. Thumbs up. Please don't change !!!!"
חסרונות: "There was a minor issue with bus availability at DXB once we landed. Other than that, the flight was excellent."
יתרונות: "Great flight even in economy! Two good meals, personal entertainment with close to a 100 movies to select from and great service by the crew."
יתרונות: "- Excellent entertainment. New movies in various languages."
חסרונות: "- Crew not very attentive with infant and infant needs (i.e. bassinet). - Only 2 full meals and 1 snack for a 15 hours flight. First meal (breakfast) was served about 2-3 hours after take-off. Flight took off at 10 am so perhaps first meal should have been lunch. - Heard another passenger requesting veg. meal but crew said they don't have any extras and only serve special meals for those who request before. For a flight in which 60-70% of passengers are Indians, some extra vegetarian meals should be available (for those who do not know how to book it in advance)."
יתרונות: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
חסרונות: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
יתרונות: "Everything. Emirates is fantastic. Great service more room in economy than others."
יתרונות: "Great service and staff."
חסרונות: "Rude and racist cabin crew!"
יתרונות: "The crew member was excellent,she went all out to make my journey easy and comfortable.I have sent an email to her superior,please use her as an example.if all attendants can serve and see to passengers like her will be beneficial for emirates"
יתרונות: "Friendly staff awesome planes wonderful experince"
חסרונות: "Service was a bit slow. Drinks and food took quite sometime to arrive."
יתרונות: "It was a smooth flight"
חסרונות: "It was ok"
יתרונות: "The food was delicious, and I received the special meal I had requested with no problem. Again, great selection of TV shows and movies."
חסרונות: "The crew seemed a bit put off, just not very friendly. Maybe something had happened that put them all in a bad mood I'm not sure. Despite this they did help people without complaint, but you could tell they didn't want to be there. Again on this flight the TVs were an old model that was difficult to use, you had to push really hard and finagle your finger to get it to read what you were pressing."
יתרונות: "Emirates business class is excellent."
חסרונות: "Cannot think of anything to complain about."
יתרונות: "Granted I was tired after being in transit for 24 hours, but this final of 4 long-haul flights was a real bummer compared to the other flights. Boeing 777 packed to 100% capacity."
חסרונות: "Really cramped and squished compared to other flights. Toilets at DXB were filthy (I searched around for the cleanest, which was still disgusting), with the cleaning attendant standing around in the restroom doing nothing. Duty Free shops really expensive compared to European airports. Meal on board (breakfast) was really terrible (and that taking into account that airline breakfast is always bad), really the worst I've ever had on a plane, even the Croissant was chewy and very dry. Emirates has become a massive sausage machine people-mover. It has loss its finesse and exceptional service."
יתרונות: "The staff were wonderful and efficient. The toilets were clean and the food was much better than my first flight with emirates although the portions were small on the main meal with only four spinach ravioli offered in a tomato sauce."
חסרונות: "Passengers do not fit on to their seats and overflow into the space you are occupying which is so tiny as it is. There is not enough room to even reach down to pick something up if you drop it. Overhead lockers are full. I think planes either need to be redesigned with sleeping compartments (such as the second class compartments the trains have) for overnight flights or seats need to be slightly larger to make up for the fact most people are larger today."
חסרונות: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
חסרונות: "Slow cleanup after food service."
יתרונות: "Entertainment, Hospitality"
חסרונות: "Seats were not much comfortable. Washrooms should have been cleaned frequently. Free Internet quota should be increased from 100 MB to 500 MB"
יתרונות: "Emirates has never disappointed me in service. They are consistent in upping their game in service and comfort to their customers. I have tried multiple airlines over the years to fly to India but nothing beats Emirates."
יתרונות: "The food and the personnel i"
חסרונות: "I like everything"
A350 is definitely better plane with Etihad airways. It was a short flight so couldn’t say much about various services.
Please ask them to keep flight schedules and value the timings.
יתרונות: "Great flight....enjoyed it thoroughly....."
יתרונות: "The crew was amazing, there's one lady crew that's super friendly. Met great passengers too. Was seated at 71 F, the gentleman next to me was great Mr 71 G. Just wished was able to say goodbye to him. Fl EY455 9/3/19. He was heading for Beirut and me to LHR. JUST wish for an ETIHAD CONNECTION. Thanks."
חסרונות: "The waiting lounge had no info on the outside. We came early, was seated close to the door and I served as the info person."
יתרונות: "It is good airline"
חסרונות: "The flight was very late, the airline did nothing for the time we were waiting"
יתרונות: "Seats were comfortable in economy and entertainment system was excellent."
חסרונות: "Crew didn’t seem happy to be on board. Baggage was substantially delayed and both take off and taxiing after landing were delayed by approximately an hour each."
חסרונות: "Food has gone down a lit"
חסרונות: "My baggage is missed on my trip"
יתרונות: "They opened counter till before original traveling time by 30 minutes due to bad traffic conditions and delay of plane ."
חסרונות: "Delay if 1.5 hours to take off , no food was given to me during the 16 hours of flying, part of it I was sleeping, Help bottom was used several time with no response from crew ."
יתרונות: "Very friendly and attentive stewardesses. Beautiful too"
חסרונות: "The internet connection "Wi-Fly" is very weak. Data rates are outrageous. $4.95 plan is basically good for 5 minutes, $11.95 plan maybe lasts 10 minutes. Very disappointing"
חסרונות: "The employees in the plane and at the counter they are not helpful"
יתרונות: "Staff was polite and curtious"
יתרונות: "Cabin crew always lovely. Slightly more diverse food, butbagain, at some points not given a choice/selection. Good mix of new & classic movies. Had a spare seat next to me."
חסרונות: "Boarding was not announced, just kinda went for it? Not enough options for food, my meal was missing the dessert."
חסרונות: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
יתרונות: "Food and entertainment"
חסרונות: "I travelled from KUL to JFK with transit at Abu Dhsbi. Nightmarish transit in Abu Dhabi. Three intrusive security screenings (why three?). At some point they take away your boarding pass and make you sit in a hall for about half an hour (with similar 'criminals') with no access to bathrooms without telling you why. Then they call your name to return the boarding pass ( which was a problem for me because I am hearing challenged). Not sure this special treatment is reserved for just brown skinned travellers"
חסרונות: "They moved my flight to later time on both ways."
יתרונות: "The crew and well maintained air craft makes my US trip excellent"
יתרונות: "first class service. Extra blanket, mealtime is anytime, seats recluned fully"
חסרונות: "no first class kit with socks. My feet get cold on the plane and the socks would have helped"
יתרונות: "Crews were great"
חסרונות: "1. Ground staff was rude to me. Didnt help me to print a boarding pass of my connecting flight 2. The window seat’s space in the first row was quite narrower than others"
חסרונות: "Abysmal experience on our return flight! # Abu Dhabi Airport is so outdated and an embarassment compared to the other Regional Airports # Boarding procedure still shambolic # A330 seems old and uncomfortable - even though it is a new plane # Cabin Crew so unfriendly and sour # Toilets again disgusting within 30 minutes after taking off # Food still shockingly disgusting # Onboard entertainment still inferior to Emirates/Qatar/etc."
חסרונות: "I had one piece of checkin baggage. surprise surprise it was misplaced and finally delivered to my house, 10 hours after my arrival to the destination"
חסרונות: "The Food is bad."
יתרונות: "Enjoyable,normal everything"
חסרונות: "Tight seats"
יתרונות: "Love, love the legroom in Economy. Much appreciated."
חסרונות: "Very comfortable. No complaints."
יתרונות: "Comfort on such a long flight was much better than other airlines. Food was great"
חסרונות: "A380 was an excellent plane. Quiet, great entertainment... decent leg room. highly recommended."
חסרונות: "One of the flights ran out of blankets. It was freezing in the cabin"
יתרונות: "Crew, service, more seat room."
חסרונות: "Chaotic boarding but that's it!"
יתרונות: "Seats were comfortable with leg space."
חסרונות: "Entertainment with regards to Holywood and regional movies should be upgraded."
יתרונות: "The crew was very nice."
חסרונות: "THere was no air conditioning! Seemed like the pilot tirned on heat. And the whole plane smelled."
יתרונות: "I have been upgraded to business class which was something cool, doesn't happen a lot. The check in was really fast , and the man giving the boarding passes was really, nice"
חסרונות: "The crew in the business class, were NOT up to the standards. Whenever I ask about something, they say ... I will come back, Yes they come, but after a while. When serving the food, they gave me the main course, without bringing the salad or appetizer, they didn't ask to bring or not, and I thought that it goes without mentioning to bring them. After finishing the main course, she asked if I finished, so I said yes, she took the whole tray, without asking or bringing the desert, which is again strange. before landing , I wanted to take a medicine, so asked for water, but they said to me we started to descent, and they didn't bring me water except after saying I needed this for taking medicine"
יתרונות: "Comfortable flight."
יתרונות: "Blanket was provided."
חסרונות: "The crew attendant who checked me at Delhi airport informed that the flight to Abu Dbabi to Istanbul was a full flight and therefore the only option was to have a seat in the middle. However, near the end of my flight I went to the bathroom and noticed there were MANY open seats with more than a handful of people that had a whole row to themselves. I wonder where she got her information because what she shared with me was totally false and I am totally appaled. Also, very, very long lines to check in taking more than one hour to get boarding tickets. It is freezing on both planes."
יתרונות: "Despite being a totally full flight, it was comfortable, with prompt food service, friendly service and good entertainment options. Gluten-free meal was good quality."
חסרונות: "- Dated entertainment system compared to newer Etihad aircraft. - Etihad entertainment only available in the air, not gate-to-gate like other carriers such as Virgin Australia."
יתרונות: "Friendly staff"
חסרונות: "They need better food"
יתרונות: "It Was a beautiful expiren ce"
יתרונות: "All ok."
חסרונות: "Seats seem pretty short. Only half my leg fits on them and I am not a tall person."
חסרונות: "Nothing not to like."
חסרונות: "Rude staff, pressure on cabin too high. Plane too hot. Half hour late"
יתרונות: "The trip was late and the transite one left and they refused to componsate me neither by ticket nor money .. It was ahorrible trip i lost 4000 dollars for hotels and other ticket which is toooooo much"
יתרונות: "Everything... It was my first time flying with Air Etihad. The service was beyond expectation. My long flight couldnt be any more comfortable."
יתרונות: "They provide the hotel in Abu Dhabi ."
חסרונות: "The food was horrible. kids mile request was ignored."
יתרונות: "Only the fare. Which was the cheapest on that day"
חסרונות: "Food Handling of checkin"
יתרונות: "Lots of legroom!"
חסרונות: "The flight from Riyadh ALWAYS leaves late. Arabs have so sense of punctuality."
יתרונות: "Service food n flight intirier"
יתרונות: "Flight got deleted, no intertaimente, no food or snacks. Maybe because is a very short flight ?"
חסרונות: "The attitude of the staff on the time of boarding in."
יתרונות: "I liked the fact my request to sit with my wife was successful and we both got exit rows. Staff were very professional and friendly."
חסרונות: "Check in took took long and it would be better if you could use more technology to speed up the process (e.g.) check in via email and check your bags before you get to the airport so you can just drop them off."
חסרונות: "No hard liquor. Only wine"
חסרונות: "Service and amenities very poor."
יתרונות: "Yes crew was amazing and bathrooms remained clean for entire flight"
חסרונות: "More space and larger selection of movies and shows."
יתרונות: "Crew was polite and courteous. Flight arrived on time despite late takeoff."
חסרונות: "Reading light and entertainment system did not work the entire flight despite repeating attempts from crew to restart system. This is a 12 hour flight and with out overhead light and / or entertainment, one cannot do much. Could have been good also if there was wifi, like other airlines have."
יתרונות: "The food"
חסרונות: "The plane was falling apart and there was no Ac. Dirty plane too. I was surprised how poor it was."
יתרונות: "No, the crew wasn't amazing, and no, the seats weren't super-comfortable. Nothing especially good about this flight, but it did take off and land safely, which is the main thing."
יתרונות: "Crew, service, clean. Free wifi."
חסרונות: "Nothing . Perfect flight."
יתרונות: "The seat was not super comfortable.I was grestful that I sat next to a very nice person."
חסרונות: "The vegan food wasn't very tasty.There was a very limited choice of entertainment.The staff was excellent;very friendly and helpful."
יתרונות: "I had a good experience purchasing my El Al ticket through Kayak. I was able to select my seat--exit row seats at no extra cost! (although the ticket was admittedly expensive). El Al itself was fine. Service was fine. Food was fine for airplane food. (The bread was actually good, much better than the food on America airlines in general). El Al is known for their tight security and we certainly experienced that. However, I found myself NOT annoyed by it. Because I and my traveling partner were not Jewish or Israeli, we were singled out and interrogated with extra questions. This doesn't sound good but it meant we didn't have to wait in the regular line and kind of got the VIP treatment. We were treated very nicely. Someone went out of their way to get us a seat while we waited for them to inspect the dust particle samples on our wallet and shoes. TSA makes my blood boil but the security through El Al was somehow a pleasant experience. Overall, I was satisfied."
חסרונות: "The seats were a little narrow. Unlike other reviewers, I did not find the crew particularly friendly."
יתרונות: "Nothing to get imprese"
חסרונות: "Good attention, standard flight"
יתרונות: "Comfort Crew was nice"
חסרונות: "Food bad taste Small tv screens Bad quality"
חסרונות: "Delay, food, entertainment"
יתרונות: "Not much."
חסרונות: "Seating atrocious. Considering there first. Was given row 40 then at boarding was moved to 55. 6 rows from back. As domeone who suffers epilepsy and cancer and other health issues it was unpleasant sitting amidst lots of noisy children. I asked hostess if there were two seats up front was told “absolutely not” during flight i went and sat at back on crews seat just to make it easier was told to get off not permitted. Then i gave up. I fly a lot for work but wont be flying Thai again. Sorry disappointing. Ps I told crew member anout health issues and she was not interested. So cheers."
חסרונות: "Storage is too small for trolley or even a computer bagpack"
יתרונות: "Crew and boarding and price"
חסרונות: "Charging got coffee is a bit much. NO foot room"
יתרונות: "It was my first flight with El Al and would do it again the attention of all the stewardess was excellent above all their attitude to please passengers."
יתרונות: "the part I liked was that the plane didn't crash."
חסרונות: "other than the pilot doing his job, the experience of flying on this flight (operated by Arkia) wasn't up to any basic standards. this began when the boarding started - we were escorted to our busses which was to take us to the plane itself. however there was no bus. apparently the bus was right around the corner but its perfectly aligned stop near the doors was hindered by a truck that took about a third of the spot. so for some reason instead of simply allowing passengers to walk 3 meters, we had to stand in a small inclosed area for about 15 min with no seats for the older people. once we actually boarded it was chaos. people stuffed their luggage in the overheads in such a way that they didn't close, couldn't find their seats and we're stuck in the isle waiting for others to find a place for their luggage. this happens, sure, but there was no staff in sight to assist and instead they were on the microphone telling people to clear the isle and sit down, like we're on a bus... why not have people board the plane in groups and areas? the bus did two rounds of bringing people to the plane anyway, why not do this smartly and devide passengers into boarding groups, for our and the staffs ease? Finally everyone were in their seats and the plane took off. this is a very short flight of 45 min. and I understand it's a low cost company but during almost half of the flight you just hear the staff on the speakers reading out commercials, offering to buy cigarettes and whatever, telling how they have the best prices(!). finally we land, and instead of requesting everybody remain in their seats until the doors open, like the staff does on every single flight I've ever been on in my life, the guy on the mic says some stupid joke. TLDR : the whole flight felt like it was operated and staffed by teenagers, and not the responsible and bright kind. I am very happy we arrived safe because the staff made me doubt the pilots abilities as well. nothing to say about the passengers, they're israeli so anyone who has flown with them know what it feels like. just put your headphones in, it'll be over soon."
יתרונות: "Staff was great!"
חסרונות: "The seats were so tight I felt claustrophobic and I'm only 5'4". The food was not very appetizing."
יתרונות: "All was cool!"
חסרונות: "All was ok, flight was a bit late, but fine"
חסרונות: "To small plan"
חסרונות: "CHECK IN TOOK VERY LONG TIME"
חסרונות: "They did not let my dougther get in to the plan because they said she did not had ticket to come back and she did had for aug 10 She lost the flight and force us to buy a new one for Sunday"
חסרונות: "I didn't ply . I did check in . Then they ask me to pay 70$ for my baggage because it's nut El AL it's different compani - up . In the email it's say I have 1 free baggage. I was were upset so I didn't fly . I will be were happy to get answer from kayak . Thank u BTW I fix all my ticket whit kayak . That what really neck me upset"
יתרונות: "The food was good and the crew on board was pretty good."
חסרונות: "I am always treated like I'm a bad person since I'm not Jewish. However, this time I was expecting it, so I wasn't surprised. However, the planes are SUPER out of date and there were only a few channels and on the way to Israel most of them were in hebrew. For a 12 hour flight on the way back, there wasn't really anything to do since the 4 movies they had just kept repeating themselves and I didn't really like 2 of them."
יתרונות: "11 hr flight Business and 1st class were full, so we decided to upgrade to premium coach. There was plenty of leg room, however you are right beside the bathroom and the galley so don't think about resting cause the lights flash the whole trip"
חסרונות: "That the passengers left such a mess and I felt sad, over all a great fought."
יתרונות: "It was FREEZING. I have never experienced. The like on any airline. It was like sitting in a refrigerator for five hours- made it a very uncomfortable flight."
חסרונות: "on our way back' from Prague to TLV the ground crew decided that the "rules" for baggage has changed. they charged me for one "Trolli" suitcase because they desided that camera bag "counts" as suitcase . BAD experience. Won't fly with them again."
יתרונות: "The crew"
חסרונות: "The seats"
יתרונות: "Nice service"
חסרונות: "Dinner was a sandwich"
יתרונות: "Nothing was particularly good."
חסרונות: "ElAl canceled my return flight from Tel Aviv with little advance warning and no reason given, I suspect because of underbooking. They successfully rerouted through Boston, but then messed up re-ticketing in Logan. Food edible but unappetizing. Ancient 767 with no seat-based, on-demand movies (they played on ceiling-mounted screens). No Wifi. Customer service on phone had huge hold times. Personnel were not available between flights. Will not fly again."
יתרונות: "Entertainment system did not work at my seats on both legs on my round flight."
יתרונות: "The flifht was not fully booked which obviously had a positive impact on crew and service"
יתרונות: "Mechanical problems, grounded in montreal for 4 hours, no food or water or air conditioner. Antique entertainment system. Sad part is I live in Montreal and I wasn't allowed to get off the plane, I had to sit on for an extra 4 hours and then fly to Toronto only to get on another flight back to Montreal, because of dumb Quebec beauracy, And pathetic élal incompetent management."
יתרונות: "Food was fine, Accommodations for collecting the garbage should be sooner so passenger can get out of seat . Beverages offered were a plus."
חסרונות: "Seats were very crowded and tight. Passengers should not be charged for preferred seating."
יתרונות: "I had purchased a flight ticket to leave china on the 10 January and that was clear on my ticket. Once at the areport in chengdu ( after a flight from Tel Aviv to Beijing and Beijing to chengdu) I was told that my flight to Sydney was leaving on 11 January. I had to stay in chengdu for an extra 26 hours and not 2 hours 40 as it was clearly mentioned on the ticket I have purchased. I feel I was cheated and I am not satisfied"
יתרונות: "the crew were trying to do a good job."
חסרונות: "el al changed the aircraft at the last minute. check in and boarding were very late, slow and stressfull, as they kept kicking people out of the flight beacuase the aircraft was smaller."
חסרונות: "My flight was operated by American Airlines but it wasn't clear to me on the e-ticket so I went to elal terminal. By the time elal staff realized I wasn't on that flight it was too late to get to AA so I missed my flight"
חסרונות: "Plane left late and arrived late. As a result we missed our connecting flight and, because of the impending typhoon in Hong Kong, had to be rerouted via Auckland on Air New Zealand. As a result it took us an extra 24 hours to get home."
חסרונות: "Food was horrible and was down to one option by the time the crew got to the back of the plane. Security for this airline is ridiculous and the staff are incredibly rude."
חסרונות: "El Al is the main airline at TLV airport, yet the line for check-in for them is the worst-organized line i have ever witnessed. They should do what every other airline is doing to improve queues, instead of abandoning passengers to a chaotic process."
חסרונות: "when buying with Kayak, one can not order a seat in the airplane. the flight was full and i had to wait until every body boarded the plane. i waited 2 hours for it. it would be nice if you can send a link to the official site to choose a seat or a reminder to do so 2 days before the flight. thank you"
חסרונות: "Elal changed the airplane to a tiny plane run by some charter company. The seats were tiny. No legs pace and the next passenger had half his body on me. El-Al is complete disgrace and I hope never to fly with them again, which is a shame, since I am from Israel. In any case, I paid full price, and received something worse than I would expect from any low-cost company. El-Al should be ashamed."
חסרונות: "We got to Barcelona about an hour before the flight to Charlotte. There were 50 of us. They put us on a bus took us to the plane had us wait on the bus for an hour. Told us we couldn't get on the plane and we needed to get new tickets. It took 4 hours to get our backs and new tickets and the customer service was terrible they didn't want to help us."
יתרונות: "El Al, flight that is secured well Flight officer shared during the flight few tips about berlin."
חסרונות: "Flight was on Terminal 1, old and with mess and queues that are not organized. El Al Fly web site is horrible, can register well, lot of mistakes, at the end had to call few time. Had to add 160$! For 2 suitcases and seat arrangements (seat near my wif), so this is not low cost flight at the end. Missing water and small snacks during the flight."
יתרונות: "Was a very bad and negative experience. I fly btw Israel and NYC about 5 times a year, I will not fly again with El Al because of the terrible service and lack or respect for a plane full of 200+ customers."
חסרונות: "Plane left Ben gurion 7 hours late. No apologies offered. Zero customer service. No snacks or food or even smallest attempt made to improve the experience. Pathetic and dumb way to treat paying customers."
יתרונות: "The stewardess were very sweet and tried to get it working for us"
חסרונות: "The lights above our seats and the screens did not work at all during the flight. The screens were not such a problem as the stewardess gave us ipads, but the non working lights were very frustrating."
יתרונות: "Nothing in particular"
חסרונות: "Flight was late. Old aircraft. Very little space between the seats."
יתרונות: "i could not contact momodo not in e-mail, telephone or chat momodo was real bad with solving problems and i will not recommend you with any way"
יתרונות: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
יתרונות: "Large space"
יתרונות: "seat not comfortable"
חסרונות: "more drinks along the way"
יתרונות: "Crew is friendly."
חסרונות: "The plane is old, tatty and dirty. There is no entertainment. The airport transfer is very very shoddy."
יתרונות: "Very conformable and quiet."
חסרונות: "Nothing very nice flight."
יתרונות: "Same as above."
חסרונות: "Staff needs to be briefed on what an insulin pump is."
יתרונות: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
חסרונות: "Flight time changed without notice. Delays in Medinah caused us to miss our connecting flight to Johannesburg. Really poor communication. No agents would take calls in Jeddah. Really terrible service. Would avoid using this airline at all cost. Not the first time I've been delayed by them"
יתרונות: "I received flying miles for this flight, well actually I really tried to find something positive to say"
חסרונות: "spent 19+ hrs in the airport in Addis Abeba, when I was supposed to be transferred to a hotel, needless to say, the airport at night is not the best place a woman would like to spend her time."
חסרונות: "Cabin crew quite distracted. Between rows 19-23, orders were totally mixed up People given wrong food or drinks"
יתרונות: "Lots of leg room, pillows, blankets..."
חסרונות: "Breakfast was cold and runny eggs, not so nice. And no vegetarian option offered."
חסרונות: "old, uncomfortable plane with no entertainment system. miserable experience"
יתרונות: "New plane fantastic cabin"
חסרונות: "There was a fight but nothibg to do with the flight crew just some passenger with mental issues"
חסרונות: "They didn’t announce when boarding started/what zones were to go."
יתרונות: "Nightmare , I am separated from my baggage since 28/Feb. until now and the airline is incapable of providing the real status of my baggage."
חסרונות: "The whole thing was a disaster. I lost my connection flight due to incompetence from the Ethiopian airlines representative"
חסרונות: "Checking in was poor. The booking didn't reflect in jhb or in two Aviv. Special meal was requested and not provided."
חסרונות: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
חסרונות: "comfort of the seats. the made the flight early to 0730 am and still serving lunch at 0830 in the morning. All was bad"
חסרונות: "No kosher food eventhogh we asked for it"
יתרונות: "The flight crew was pleasant and helpful"
חסרונות: "Being woken up throughout the night for food. The overhead screens were on all night which made it difficult to rest."
חסרונות: "flight was 6 hours delayed"
יתרונות: "Served dinner"
חסרונות: "the seats however were quite tight and there was no electrical plug for charging."
יתרונות: "The staff assistance Kosher food was great"
חסרונות: "Overhead baggage compartment was taken over by cups and stuff"
יתרונות: "Everything Kosher food was excellent"
יתרונות: "The crew where very pleasant, The service on the plane was good you had a choice of what meal you would like to have you also had a choice of any movie or entertainment that you would like to see or play there was more leg space and much more comfortable seating"
חסרונות: "I can’t fault anything on this flight."
יתרונות: "The crew where very pleasant & the service on the plane was good"
חסרונות: "A small plane and not enough leg space, you could not choose your on movie, didn’t have much choice of the meal that was served"
יתרונות: "The friendliness and willingness to assist passengers when they notice one facing a challenge"
חסרונות: "The chairs in economy do not give sufficient leg room especially for tall persons, this would present a challenge on long haul"
חסרונות: "My phone was stolen on airport premises"
יתרונות: "The worst airline company I've ever used"
יתרונות: "the air craft was very good and the comfort is good no complain..."
חסרונות: "i did'n't like some of the cabin crew the way they are ....and am very disappointed from kinshasa to my check in i did ask a lady about my bag, she told me i will get my bag to cape straight, and i did ask her two times about the bag, she keep saying the same thing i will get my bag to cape town, so until now i haven't find my bag yet, the number they gave me from the airport no body pic up the phone, so i don't know what i can i do to get my bag......if you can hep me in this mater please contact me on my email or on my cell number 0027 78 470 6195. thank you your best regards."
חסרונות: "Old plane Left 1 hr late No entertainment Adis is an old filthy airport"
חסרונות: "There was a deley of 3 and a half h"
יתרונות: "Great crew, decent food"
חסרונות: "Airport in ADS was very basic. Was hard to find a descent toilet"
יתרונות: "Comfortable flight, pleasant airline attendants."
חסרונות: "Everything. I have written to email@example.com"
יתרונות: "Very helpful, attentive and kind cabin staff."
חסרונות: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
יתרונות: "Excellent pre-boarding service to get aisle seats. Comfortable on time flights. Pleasant service."
חסרונות: "Bad service and follow through when luggage lost. Promised it would arrive that afternoon and given a tel number to call. Advised that I could not claim expenses for toiletries, basic necesssities. 1. Luggage did NOT arrive that afternoon 2. No reply to tel calls or got an automatic answering service. 3. No follow through to emails 4. Persistent phone calls at last elicited a response that luggage would arrive next morning - but unable to give a time 5. Luggage arrived late afternoon i.e. 2 full days later 6. I will put in a claim for toiletries, underwear, socks + taxi to get to shops"
יתרונות: "aircraft was nice and well kept, and crew friendly."
חסרונות: "too many announcements on PA (information could have been summarized and delivered in the beginning, so that those who prefer to sleep can)."
חסרונות: "Seats were dirty"
יתרונות: "The crew very kind and made me feel comfortable"
חסרונות: "Old 767, with not comfortable set up and no individual TV set."
יתרונות: "Boarding at the gate was atrocious. Very slow and not organized and we left late because of that. The crew was very nice. Food was good. Entertainment was ok. Movies were old and could have been up to date not enough bathrooms per amount of people on board (relative to other aircrafts)."
יתרונות: "Not much. Will not fly them again."
חסרונות: "Poor service, poor airport facilies, old aircraft, very limited entertainment, fool was tasteless"
יתרונות: "The service onboard was excellent!"
חסרונות: "The food was almost edible, but i stil ate it because i was hungry. The fish was not even real, just some sort of fishmeal,"
יתרונות: "The best flight ever and the crew is super cool"
יתרונות: "Staff were pleasant"
חסרונות: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
חסרונות: "I wasn't able to use the in flight entertainment at all."
יתרונות: "It was a good flight, made only a little disappointing by all the children running through the plane, opening the washroom doors and leaving them open. A little strange, really."