יתרונות: "The seats very tightly spaced and did not reclnine"
חסרונות: "The flights war 2 hours late and the boarding was totally disorganized."
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
יתרונות: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
יתרונות: "The space for the legs"
חסרונות: "Had to double pay for baggage. Total scam"
חסרונות: "I booked for baggage through kayak and had to pay again. What a scam"
יתרונות: "The flight was ok , even though it was delayed 40 minutes"
חסרונות: "I was surprised and disappointed when I found out that I had to pay for my Standard luggage 1 suitcase per person cist me an extra $92 USD and I now know that I will also have to pay on the yrip back . You site eas very unclear about this , exttemly disapointing!"
יתרונות: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
חסרונות: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
יתרונות: "Good planes. Kosher food was awful. No entertainment."
יתרונות: "The staff was polite."
חסרונות: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
יתרונות: "Flights were on time."
חסרונות: "I was charged for the bags. I didn't know that I was spouse to pay for the bags since the itinerary doesn't show clearly what type of ticket I have!!"
יתרונות: "No complaints!!"
יתרונות: "Everything was perfect, the flight late a little but it was ok with the connection...."
חסרונות: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
יתרונות: "Good service and performance Staff very helpfk"
חסרונות: "The onky problem was the need to rechdck bags at athens for our flight to Ioannina With onky 1 and a half hours long lines at passport control It was a race... Pressure Best tonthinknhow to avoid and perhaps the airline should warn us in advance .."
חסרונות: "I had round trip flight with Aegean airline from Santorini to Athen and Athen to Santorini, Both flights had DELAYED FOR ONE HOUR!!! My gateleg table was broken on Athen to Santorini flight so I ate my lunch in a hard way!!!!! On the way back after one delayed finally we arrived at Athen airport and I had two more flight to caught. when I got my luggage do the next flight I realized literally my luggage was destroyed!!!!"
חסרונות: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
יתרונות: "On time and good service"
יתרונות: "Plane was clean and there was enough room"
חסרונות: "The boarding gate on the ticket was wrong - twice."
יתרונות: "I did not take the flight as I had to cancel my reservation due to a medical problem."
חסרונות: "I'm sure it would have been a lovely flight had I taken it."
חסרונות: "no words to describe how bad it was - the main problem was the operated company at Israel"
יתרונות: "Crew was friendly."
חסרונות: "I only had a 45 minute flight so it's hard to really judge anything but it wasn't a bad experience. Overall Neutral feeling."
חסרונות: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
יתרונות: "Good flight overall. It was nice to receive drinks."
חסרונות: "We were 30 minutes late to board so I missed the bus from the airport and had to wait an hour at the airport."
חסרונות: "Very upset with airline. We arrived 1 hour and 15 mins before flight and was told they oversold our flight and gave away out tickets. That is illegal to do. I want a full refund for our 3 tickets. Our names are Bernard , Judith and Max Levin. We were suppose to leave at 5:30 am and arrive at 7:30 am. Instead, we lost the entire day and did not arrive until late afternoon . This is not right what the airline did to us. I want a refund from our credit card."
יתרונות: "Quick. Clean plane"
חסרונות: "Boarding a bit long but still fine"
יתרונות: "Fast, clean, gracious."
יתרונות: "Good service"
חסרונות: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
חסרונות: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
חסרונות: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
חסרונות: "Waiting area was very crowded. The flight was delayed."
חסרונות: "The boarding gets extremely hectic. When we were getting on our flight they kept us in a hot bus for 15 minutes before letting us out to board the plane. It's also very difficult to get someone from customer services to help - they seem to pass the buck to someone else always and you're left running in circles."
יתרונות: "It was fine"
חסרונות: "Staff is rude. We are the paying customer"
יתרונות: "Border and de boarding front and back of the plane"
חסרונות: "We arrived 45 minutes late to destination."
יתרונות: "the food was really good, and somone met us to get us to the next flight"
יתרונות: "The flight crew were very friendly and gorgeous!! And short flights!!"
חסרונות: "The boarding process was a little unorganized."
יתרונות: "Nothing!!! I wait for 21 hours in the airport for a 45 minutes flight!!!!!!!!!"
חסרונות: "We lost a day and all the expenses such as tours, hotels, etc. that we payed before and nothing was covered by the airline, we were just offered to get our money back from the flight but they never gave us a solution. Some of the people in AEGEAN airlines were extremely rude and had no empathy for us, it was an awful day!!! because we had no sleep cause we where there at 2 am in the morning cause the flight was at 5:15 and we did that because we wanted to be for the whole day in santorini so you can imagine how frustrating and upset we were, they just gave us a snak for 6.50 Euro and 10 hours later We literalaly had to figth for our Food, We will apriciate if youu can do something about it or get us a refound, we where 3 people: ana Marrufo, Estefani Escoffie and pamela Ramayo"
יתרונות: "The crew were very pleasant mannered, and efficient. They had only 30 minutes and they gave us a cookie, some candy, collected the trash, all very efficiently and kindly."
יתרונות: "clean aircraft, wonderful crew.. comfortable seating.. quick, professional... everything..."
חסרונות: "Rough flight and bad landing"
יתרונות: "Super friendly flight attendants."
חסרונות: "The hardest landing I have ever experienced. A little scary!!!"
חסרונות: "Had a 8 hour delay because we mssed our flight because you let our luggage."
יתרונות: "Advanced checkin (48 hrs prior flight). Was able to get emergency exits seats with a lot of space"
יתרונות: "The crew on the plain were great"
חסרונות: "The flight was delied and no one let us know The ground crew wasnt nice at all, even a bit meen..."
חסרונות: "No boarding passes, flight delayed"
יתרונות: "Flight took off on time"
חסרונות: "Seats are very uncomfortable"
יתרונות: "though the plane is small the process of boarding is smooth & efficient"
חסרונות: "seating is small."
יתרונות: "Helpful staff especially with disabled access."
חסרונות: "Not seated together with my wife despite booking months ago. Very cramped conditions on a very full flight meant it was uncomfortable Bought our own food onboard as realised everything was charged for. Even water."
חסרונות: "Their staff not helpful on desk Asked them the question how to get boarding code pass barely answered"
חסרונות: "We arrived at the airport over 90 minutes before our flight and were never warned we’d be charged a hefty fee if we didn’t check in ahead of time. We did try to check in prior, but there was an error in my confirmation code and it didn’t work. They told us we couldn’t get on our flight, then charged us $487 euros to take a different flight and required us to check all our bags! A total scam and they were extremely rude!!"
חסרונות: "We did not realize that we had to check in within a minimum of 2 hours before the flight or else you have to pay this ridiculous fee. They were unable to do anything us at the counter and we had to go to this separate line that was very line in order to pay this massive fee. Their emails were not clear on this policy at all and you should be able to do it at the Ryanair counter vs go to another line. It was very convoluted and not a great customer experience. I wish somebody warned me of this policy as we almost missed an entire day in Santorini."
יתרונות: "Horrible customer service .. The plane had one and half hour delay and the plane landed so badly that we thought it’s going to crash . I would like to get a refund ."
חסרונות: "Flight had one and half hour delay and the landing of the plane was so horrible . All the passengers were scared to death . I would like to get a refund."
חסרונות: "Overcharged for everything. If you need to check a bag or want to sit next to the person you are traveling with, then you are charged fees. The checked bag fee was almost $50. On board, nothing is offered and they try to sell you perfume and other extras. Overall, the boarding was a mess, the staff were not very friendly, and it was not a great experience."
יתרונות: "I can't think of anything."
חסרונות: "So many add on expenses, additional 47 Euro for a checked bag, 15 Euro to pick our seat, etc.. Tickets ended up being more expensive than Olympic Air, even though they were more affordable on the surface. We ran 20+ minutes late, Boarding was a zoo. We were told we couldn't take a small back pack on the plan and had to check it, once on board there was more than enough room to put it under my feet. others had the same size bag or bigger."
יתרונות: "On time"
חסרונות: "Not smooth landing"
חסרונות: "I absolutely hated this trip. In order to check in i had to have my tickets on my phone. Even though I knew my confirmation number. We were told to go to a terminal to get our ticket printed out. I checked in early online so that was weird. We went to the terminal and couldn't figure out how to print it out. After about 20 minutes we got upset and left the terminal to get help. A guy told us he could print off our tickets 37€ to get a flight ticket printed off. He worked for Ryanair. He said if I pull it up off my phone I could get it with an email. Unfortunately I'm a tourist and don't have signal in that country and the wifi was conveniently not operational. I was to to try a local cafe to use wifi. I went to the cafe used their WiFi and then pulled my ticket online. I brought it to the guy who needed my ticket. I asked to check my luggage on. She said I couldn't because my luggage was broken because on my flight to Athens it came back to me broken. Frustrated I walked off to security in Athens. I went to go to my gate and looked at the ticket. The ticket didn't even have my gate on there. I searched on the board for my flight to come on in English but everything was moving too fast so it took 10 minutes to do. I finally found the gate I needed to go to and left. By this time 1hr and 30 minutes we're expended before I got to even security. I got to security and through my backpack containing my camera equipment onto the scanner taking my laptop out. They kicked the back back saying I had to take all my gear out of the back so they can scan it. ( I mean what's the point of a scanner anyways) they they told me to open up my lenses to see inside.... Like what?! I did that so he could look into my lenses. Then he asked me to open up my laptop so he could see inside the laptop.... Again... Seriously?? You have a scanner. Then they told to take all my hygiene products including my expensive calone I put in my bag that was intended for check luggage and throw it away. Because my luggage was broken and wasn't able to go on the plane I lost about $100 of hygiene products. Let me tell you I also work in Africa.... I can't get hygiene products anymore. We began boarding the plane. The ticket on my phone wasn't able to be scanned and see had to put the number in manually. Then we got to the plane and told us to leave my luggage at the bottom of the stairs to be put into the plane with the checked luggage. My broken luggage that wasn't accepted for check luggage was now checked luggage just without all the important items I needed -_- worst airline and airport ever. Never fly with them."
יתרונות: "price and schedule were very fine on time pleasant staff"
חסרונות: "they changed their onboard bag policy was changed several times between our purchase of tickets and flight date , poor policy and customer relations"
חסרונות: "1. I brought a trolley according to the specifications in the web page and the message sent to me. They claim it was too big, even though it did fit into the box they use to measure the luggage, saying that it fitted too tight, and insisted on my paying an extra 50 euro. 2. They purposely split family members in the hope that people will pay extra to sit together. We did it on the first leg, but then managed to switch seats without extra cost in the second leg. It just required several people switching around."
יתרונות: "on time"
חסרונות: "Flying shop"
יתרונות: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
חסרונות: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
יתרונות: "Ryanair was a great surprise. I am 1.79 in height the seats were not cramped, yes they do"
יתרונות: "Fast accurate on time and proffesional"
חסרונות: "Excessive price for a check in luggage. It is ridiculous. Outrageous."
חסרונות: "No cancelation, no refunds or exchanges for missed flight."
חסרונות: "We flew Ryanair from Athens and Santorini. My friend got her phone stolen the day before and had to cancel her credit card. Instead of contacting her or letting her know what was happening, Ryanair cancelled her flight. We got to the airport and they were not understanding and would not let her board, although they could see that her reservation once existed, and they just canceled it without her knowledge. We were forced to board the flight while she waited for another one in Athens."
חסרונות: "We only received emailed in Greek while we were in the United States and didn’t receive any emailed while we were in Greece prior to our flight to Santorini from Athens. When we went to the airport we were told that we had pay 66 euros per person because we didn’t register online for checkin. We were told that if we didn’t we wouldn’t be let on our flight. This happened with many customers that were inline with us. Terrible flight, would not recommend it to anyone."
חסרונות: "Extort money for no pre boarding. Also, no beverage service on flight. But did roll around cart yo dell stuff. Also, didnt sit eith my wife"
חסרונות: "The check-in kiosk was broken so weer could not print our boarding passes. We had to argue with the attendant to print the passes which almost made us late for our flight."
חסרונות: "Late , expensive, loud, no leg room seat do not tilt !"
חסרונות: "The on-line check-in site for Ryanair is terrible. Not at all user friendly. Of course this may be deliberate because if you have to check-in at the airport, they extract a big fee from you."
יתרונות: "departure time"
חסרונות: "no water to drink"
חסרונות: "Having to check a bag that will fit in the plane and being charged so much"
יתרונות: "Very quick service! We paid for two checked bags and priority boarding which made this flight especially smooth. The service was friendly and fast."
יתרונות: "Short flight and easy checkin with preprinted boarding passes."
חסרונות: "If you don't pay to choose your seats, they intentionally split you up from your traveling companion and then pester you to pay in order to sit together. Literally, a significant part of the plane were not sitting next to their spouse/companion. And then the crew announced that people were not allowed to switch seat because "assignments were made based on weight and balance calculations"! Wait, what?! No one asked me or my wife our weights, size, or even weight of any carry-ons, so what calculation were they making?! I'll tell you. They calculated how much money they could squeeze and, dare I say, extort from their passengers!"
יתרונות: "I thought the flight crew was welcoming and friendly."
חסרונות: "I feel this airline tries to add additional fees for everything. Airline charges a rediculous amount per ticket if you don't print out your boarding pass to check-in. I flew with 8 family members and had to pay over $100 because I did not have a paper copy of my ticket. They do not accept online confirmations for non- EU customers and no kiosk to print one...how old school. You are unable to pay for extra baggage or overage fees at the desk where you check-in. You have to leave the line and pay elsewhere and then wait back online. The charge for overage was outrages even if it was over by 1 kg..it was over $12 per kg. By the time you pay for 3 kg over you virtually pay for another baggage fee. As soon as the plane is in the air...the carts are going around for you to by products from their catalog. Collecting as much money from the customer is the first priority....customer service is second. By the time all was said in done I ended up paying more for my flight then I could have with most other airlines. The one thing I learned was to never fly this airline again."
יתרונות: "Nothing . I wish there was an option for 0 stars"
חסרונות: "They charged 3 times more on the actual ticket for CHECK-IN at the airport and PRINTING BOARDING PASSES. Sent us to the cashier two times separately to pay for checkin bags and for the boarding passes. When we did not understand the extra round trips to the cashier the agent yelled at us. If you must fly RyanAir -make sure you pay for every thing on line ahead of the tIme and unless you are a back packer do not think you are getting a bargain price."
חסרונות: "I did check in online but the web site did not send me the boarding pass to my email. I thought it is fine. But We I got airport the counter charge me more than $60/each for check in!!!. And they are very rude. Just say to us either do it or just leave. Very bad feeling"
חסרונות: "Worst service ever. I didn't see the email reminder that they sent to print the boarding pass. I also didn't prepay my bag because I wasn't sure if it was going to be 15 or 20 kilos. They charged me 160 euros just to print the two boarding passes and 1 20 kilo bag and the man at the counter told me that I should have printed them at home. Not only have I never ever had hat happen to me on any respectable airline but we took Vueling from Mykonos to Rome and they included the bag and they printed the boarding passes for free as all other customer friendly airlines. Never again!! Horrible customer service."
יתרונות: "price until I had to pay 62 euros for a bag that was 1cm too big (but still fit on the plane on the flight in on Ryan air)."
חסרונות: "no announcements about the delay. just stood and waited. baggage policy is absurdly expensive. no wonder they can survive on discounted tickets...they make it up in all the extra charges."
חסרונות: "The staff charged me 62 euro for checking in my bag at the gate. Beforehand, I tried to check my bag in at the check in counter and the lady told me that I didn't need to check my nag in because it was within the required size. At the gate, I tried to explain the situation to the women, but they forced me to pay or threatened that I would miss my flight. Because it was their fault for not being consistent with enforcing the rules of Ryanair and a lack of communication on their part, I'm never flying with Ryanair again."
חסרונות: "I work for a main line airline in the U.S. when we were boarding the flight I noticed we were on a 737-800 which I'm familiar with this aircraft. I know my bag will fit with no problem. As we a bearing the podium the agent says the bag is to big and demands I pay 65 euros. I am trying to explain to her that the bag will fit. Long story short they got 65 euros out of me. I probably won't fly them again ."
יתרונות: "Nothing - it was slow and the most inconvenient process I've ever had to deal with when flying."
חסרונות: "The entire check in process is a joke. They have no signs or employees standing there telling you where to go, so you wait in line with everyone else. Then you get to the ticket counter and they tell you you need to go to a counter behind in order to get boarding pass + pay for baggage claim. We wasted 45 minutes in a line that could have been avoided if they were more willing to help their customers upfront."
יתרונות: "It was smooth, operated well and on time!"
חסרונות: "Airport staff not professional, No customer service, the airline is not customer service oriented. I will never fly Ryanair ever!!!"
חסרונות: "We got charged 68 euro each because we were waiting on the line and it was 5 minutes after the check in window closed- as much as the flight itself. When we went to board, the flight was late and chaotic."
יתרונות: "You know what you're paying for when you fly RyanAir but it's usually worth it especially on these short flights. Boarding, traveling, and landing were all great!"
חסרונות: "Be prepare for surprised$€£¥! Ryanair wil always find a way to get from you ~4x the cost of you ticket. They will have a charge for everything (check in at the airport=€45, select seats,etc) and you will be told from this at the check-in time. I though I was prepared to avoid all these surprises, but at the boarding time they told to most of the passengers they need to check at least one carry in item because there will be no space. They charge us €65 to check one carry on luggage, even though it complied with carry on dimensions and weight. If this surprise charge of €65 is compare to the €18 cost of the ticket (from ATH to JTR) you will note you will actually pay 4x of the ticket cost."
יתרונות: "on time, friendly crew, well organized"
יתרונות: "Friendly staff and on time"
חסרונות: "The damn fee they charged me when I was still an hour and 1/2 early to print boarding passes"