Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
יתרונות: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
יתרונות: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
חסרונות: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
חסרונות: "When its rain we shouldn’t walk to the air plain"
יתרונות: "Almost everything, especially the crew."
חסרונות: "Don’t feel like anything should be better to be honest"
חסרונות: "Boarding was crazy. Could not everyone in the gate area."
יתרונות: "Great crew."
חסרונות: "Ran out of business class meal. Substituted a Econ class."
חסרונות: "Everything was OK"
יתרונות: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
חסרונות: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
יתרונות: "Food and service"
חסרונות: "Working wifi would be good. Better A/C. More comfortable seats"
יתרונות: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
חסרונות: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
יתרונות: "Everything was smooth and effortless."
חסרונות: "Can’t think of anything."
יתרונות: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
חסרונות: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
יתרונות: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
יתרונות: "Boarding agent extra effort to improve my seating!"
חסרונות: "Food amount less than expected."
חסרונות: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
חסרונות: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
חסרונות: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
יתרונות: "Friendly staff"
חסרונות: "Leg room"
חסרונות: "The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!"
יתרונות: "The staff tried to help me when it was evident we would not arrive on time"
חסרונות: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
יתרונות: "Staff very pleasant"
חסרונות: "Evening snack was not the greatest breakfast was pretty food"
יתרונות: "The flight was perfect! Great food,movies and I even got to sleep !"
חסרונות: "All was well!"
יתרונות: "Friendly crew."
חסרונות: "So many people on a 747!!"
יתרונות: "The leg room, was surprisingly roomy"
חסרונות: "The food and that there was no entertainment."
חסרונות: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."
חסרונות: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
יתרונות: "Absolutely nothing!"
חסרונות: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
יתרונות: "Lovely staff, good food, great movies."
חסרונות: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
יתרונות: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
חסרונות: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
חסרונות: "Amesterdam airport employee was really rude"
יתרונות: "Airlines issue"
חסרונות: "Profiling certain customers"
יתרונות: "Helpful and smiling cabin crew."
יתרונות: "Cabin crew very pleasant"
חסרונות: "Lost our bags, little sympathy from staff"
חסרונות: "OLD plane without comfort or entertainment"
חסרונות: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
יתרונות: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
חסרונות: "Nothing! It was all great!"
חסרונות: "magazines very dog eared and some badly torn"
יתרונות: "That we didn't crash"
חסרונות: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
יתרונות: "Boarding was very efficient."
חסרונות: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
חסרונות: "Horrible. First, we lost a suitcase. It could happen but for two days they did nothing and only told us stories (so as not to use the word lies). Within a few hours (and thanks to airline assistance) we were able to locate the suitcase. Even then it took them two days to bring it to us, two precious days off our planned vacation (7 days) At the end of the shortened vacation, we got to the chek in, and told that since the ticket I had purchased form them two months earlier was too cheap ... and since the flight was Over booked, they would take me off the plane if all the passengers would arrive. It's unnecessary to describe what I felt until the plane took off. They apologize constantly, but do nothing practical. a bae company. no me nor my freinds/family will go with KLM"
חסרונות: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
יתרונות: "Staff, service"
יתרונות: "Captain was updating us with the delay status."
חסרונות: "You have to be gold to get the priority boarding. In other countries I can do it with my silver status."
יתרונות: "In general, it was ok"
חסרונות: "Flight was delayed and because of this I missed my connection flight to Amsterdam"
יתרונות: "Flight was overbooked. After paying 1.7k, they put me to another flight which took me 7 hours more to arrive SFO."
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "The pancake was not cooked enough couldn’t eat it"
חסרונות: "Boarding process.."
יתרונות: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
חסרונות: "On line check-in/seat selection was a disaster"
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
יתרונות: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
חסרונות: "free wifi"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Although we left late, pilot and crew kept us informed on why we were delayed and what was happening."
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "Nothing particularly"
חסרונות: "Food was awful"
יתרונות: "One amazing member of staff - she was the only redeeming person of all the cabin crew. The snacks were good (mini cheddars, mini twix bars and mcvities digestives)."
חסרונות: "EVERYTHING, but top 3 are: comfort (seats are TINY), legroom (there isn’t any), entertainment (very limited). Lastly, I think I’ll have to gauge out my eyes and ears if I have to endure their safety video one more time..."
יתרונות: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
חסרונות: "Missed connection from LHR to INV, now sitting 8 hours at LHR waiting for the next flight. In a word, a disaster!"
יתרונות: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
יתרונות: "Flavor was fine"
חסרונות: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
חסרונות: "Lost 4 sets of golf clubs."
יתרונות: "Not much. Even magazines were not available for 2 last raws."
חסרונות: "Even magazines were not available for 2 last raws"
יתרונות: "Service, clean restroom, courtesy of crew members"
יתרונות: "Nothing really was good or stood out in a positive way."
חסרונות: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "The crew were very helpful"
יתרונות: "My upgrade."
חסרונות: "That I needed to be searched again before boarding the plane. The long layover."
יתרונות: "On time"
חסרונות: "Paid for bulkhead seat and was not given a bulkhead seat."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
יתרונות: "World Traveler Plus on BA is not as good as premium economy on other airlines."
חסרונות: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
חסרונות: "They the seats I reserved months ago were changed."
חסרונות: "I missed it because our flight was delayed out of JFK."
יתרונות: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
חסרונות: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
חסרונות: "No food selection. No vegan meal that i ordered for my daughter."
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."
חסרונות: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."
יתרונות: "Great crew and comfortable seat"
יתרונות: "Staff ok"
חסרונות: "I HOUR DELAY"
יתרונות: "Bag check in was great! Had a great experience with the Easy Jet staff. Security was u bit unfriendly."
יתרונות: "Crew were friendly"
חסרונות: "My sons car seat was lost in transit therefore didn’t have any seat for him to sit in once landed at Inverness Airport."
חסרונות: "London train cancellations made us late to check in--35 minutes before departure. Easy Jet requires check-in no later than 40 minutes before departure. We were denied boarding and no refund for our two tickets."
חסרונות: "Very small plane, minimal leg room. Overhead bins very small. However, great and helpful crew."
חסרונות: "31/2 hours delay, worse place landing no air conditioning"
יתרונות: "The crew was nice"
חסרונות: "One of the toilets was out of order"
חסרונות: "The landing was very bad"
חסרונות: "Late flight and re allocated seats"
יתרונות: "All the rest was fine I was happy with you service"
חסרונות: "The delay in on way going and coming back the only issue"
חסרונות: "Chaotic boarding zero food and drink"
יתרונות: "It was on time"
חסרונות: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
חסרונות: "Airplane seats"
חסרונות: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
חסרונות: "Delayed, limited food menu"
יתרונות: "Low price, clean, cheerful cree"
חסרונות: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
יתרונות: "Crew and service was excellent"
חסרונות: "Boarding was unfortunately a bit of a mess. I was seated in the last row but had to board through the front, with rear boarding opening later."
יתרונות: "Their friendly service was great"
חסרונות: "leg room might push me out of their great airline"
יתרונות: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
חסרונות: "Late take off with very poor info in the airport. On the flight it was impossible to tell what that air hostesses said. Apart from that it was Ok."
יתרונות: "The food is reasonably priced and tastes good."
חסרונות: "The seats don't recline and are so cramped you can't possibly take a nap."
חסרונות: "2 hours delay caused us to lose the day"
חסרונות: "The take off was delayed too much."
חסרונות: "You definitely need more hot food for all the people at the back end of the plane other than that all good"
חסרונות: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
יתרונות: "Exhwusting check on process. 1.5 hours of long lines. Then an unpleasamt srprise of 1 hour and 45 minutes delay. Never again. Giora"
חסרונות: "New aircraft"
יתרונות: "easy boarding"
חסרונות: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
יתרונות: "easy boarding"
חסרונות: "baby behind us would not stop playing with the trays, was very irritating the entire flight. crew did nothing about it and all parent kept doing with apologizing. maybe make available locks for trays to help parents with babies to help control there fussiness or move them to front so no one is in front of them to experience banging on their seats."
יתרונות: "Low cost"
חסרונות: "High price to check luggage"
יתרונות: "Was meant to be a 21.40 flight that was delayed until midnight"
חסרונות: "Arrived at gatwick after public transport closed with no assistance offered"
יתרונות: "absolutely nothing..."
חסרונות: "The stewardesses lost control of a rowdy, ugly British drinking crowded plane - with liquor bottles being passed through the plane.....and at the end of the flight, the pilot had to abort a landing and scream at the clients to get in their seats and belt up or he wouldn´t land. I have never been as scared or insulted as I was on this flight...and will NEVER fly on easy jet or from Stansted again....."
יתרונות: "Very fast boarding, crew is efficient and plesent"
חסרונות: "Flight delayed by 1.5 hours. They said it was the weather, Thunder storms. On August? I doubt it."
יתרונות: "Quick service in the cabin and food was reasonable"
חסרונות: "The flight attendants did not hand out the disembarkation form prior to landing...LOTS of passengers were trying to make connecting flights and were delayed due to proper forms NOT being offered to us inflight."
יתרונות: "I was offered to check in my hand luggage for no extra fee"
חסרונות: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
יתרונות: "The check-in/security was very efficient and pain free especially at Gatwick. The return leg flight was delayed, but time was made up and information was good."
יתרונות: "very nice crew. relatively new aircraft. even so the chair doesn't recline it was very comfortable."
חסרונות: "very long delay (however it was weather related and the airline could do nothing about it )."
חסרונות: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
יתרונות: "Easy and smooth boarding, on time"
חסרונות: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
חסרונות: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
חסרונות: "One bathroom was broken the entire flight leaving just one open and long lines to it"
יתרונות: "The leg space was better than usual"
חסרונות: "I expect water to be provided in any flight, and it was missing"
יתרונות: "Very kind crew"
חסרונות: "No drinking water left after 3 hours flight"
חסרונות: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."
יתרונות: "Being given £21 for breakfast after being ignored the previous evening when flight cancelled."
חסרונות: "Flight was initially delayed by 2.75 hours ( note not breaching crtitical 3 hour mark). Then cancelled at 10 pm and then extremely badly informed about next steps. No hotels made available ; pretty much ignored to make own arrangements. Appalling lack of communication. Staff did not appear to know or communicate process, especially to foreign and elderly passengers. Shabby, but hope Eu(!) compensation will smooth the way."
יתרונות: "The boarding and the treatment our bags got was efficient and friendly."
חסרונות: "Just like the emails I got suggested, I checked in online pretty early. The seats I got were the absolute worse located right in front of the toilet in the last row. Trying to get any comfort with no option to lower the back of our seat and bearing the noise of people using the potty - that was a bit too much. Needless to say our seats back home are even worse since they are on the parallel row in front of the door to the toilet. If all that isn't enough we wanted to drink some fine whiskey we brought with us from the duty free and the bottle was confiscated by the flight attendant, who claimed that I cannot drink any alcohol that wasn't bought from the plane. In the seat next to me, by the way, was a guy eating sushi he just got before boarding. That felt absurd and unjustified."