On time even early. Excellent flight.
יתרונות: "The accommodation to the military service members!"
חסרונות: "Air fresheners should be used on the airplane."
יתרונות: "the crew were very helpful providing all information I need it"
יתרונות: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
יתרונות: "The crew had an amazing personality. They definitely enhanced my experience"
חסרונות: "No option to watch movies"
יתרונות: "We were in coach and the crew made us feel like it was business class!"
חסרונות: "Better flight scheduling."
יתרונות: "The crew was great. Flight was on time. Although crowded, boarded went smoothly."
חסרונות: "Checking bags in Reno was a bit chaotic. Only one representative was there to assist when we arrived an hour before the flight. When others arrived to assist, people went directly to counter and were helped before those of us who had been waiting in line. My seat back screen did not work ."
יתרונות: "The flight was on time and quick."
חסרונות: "the number of kids......not too fond. :/"
חסרונות: "The “newbies” were excited and loud, the main attendant was very.long.winded.every.single.time.she.spoke."
יתרונות: "Very nice lady as part of the crew, always a cheering moment for passengers."
חסרונות: "The plane was not clean. Peanuts on my feet area, plastic bag in backseat pcket."
יתרונות: "Crew - Usual pleasant Dutch hospitality. Aircraft: Clean and nice Seats: Reasonable leg room , big Monitor easy operation. Meal: Outstanding personalized special meal requested. Served in each leg of my journey."
יתרונות: "Crew was great, flight was smooth considering the weather"
חסרונות: "1/2 hour delay"
יתרונות: "Excelent flight excelent service.."
חסרונות: "The entrance in the gate to the plane always disorganized"
יתרונות: "We got on we took off and arrived as scheduled. Just as it should be."
יתרונות: "Boarding was quick and prices were fair"
חסרונות: "I sat next to a creepy intoxicated man during my flight and I was not helped out. When I first sat down he was speaking to me and trying to hit on me but I showed that I wasn’t interested. I didn’t even have to sit down to smell the alcohol on him. During the flight he tried to place his head on my shoulder and tried to get close to me. I was too worried to call for an attendant because he was intoxicated but when the attendants would come and offer us food I tried to make it clearly visible that I was anxious and uncomfortable and NOTHING. To make it worse they continued to serve him alcohol!!"
חסרונות: "I had a 4 hour layover in Minneapolis, there was another flight to Denver that I meant I could’ve been home three hours earlier had I done standby, but because I had a cheaper ticket I was not allowed that opportunity. That makes absolutely no sense to me seeing as my flight was packed. I’m sorry my flight saved me money"
יתרונות: "Great leg room"
חסרונות: "I was next to an obese person who literally took half of my seat. That was extremely uncomfortable."
יתרונות: "There were actual meals served on the flight. They were pretty good. Free movies available."
חסרונות: "There was one cranky flight attendant. The seats don’t recline quite enough to be able to sleep."
חסרונות: "My luggage is lost."
חסרונות: "Entertainment app from Go Go didn’t Work."
יתרונות: "Beverage and snack service"
חסרונות: "Seats too narrow"
חסרונות: "1/12 hours late had to change out equipment"
יתרונות: "Big bathrooms, friendly staff, free eyemaks"
יתרונות: "Truly, everyone of the flight attendants were delightful, professional and caring."
חסרונות: "Food. I didn’t remember to bring food this time but thankfully I was far enough forward there was some. Thanks"
יתרונות: "As poltronas estavam OK."
חסרונות: "No voo MEX-GRU o Sistema de Entretenimento nao funcionou por quase 3hs. A refeicao foi muito fraca, tamto no jantar quanto no café da manhã. Onde ja se viu comer feijão preto com onelete no cafe da manhã??? Deveriam pensar no tipo de passageiro q estao atendendo."
יתרונות: "Nice flight and good staff and service"
יתרונות: "Space looked a bit cramped in business class but I was pleasantly surprised at the length of the flat bed and the additional foot well space once I'd reclined the seat."
חסרונות: "Need to fix the flickering lights in the JFK club lounge, the opposite of relaxing!"
יתרונות: "It was whatever"
יתרונות: "The flight was on schedule"
חסרונות: "It was crowded and cramped."
חסרונות: "Landing was frightening."
יתרונות: "Great flight attendant great people"
יתרונות: "Almonds were very good as snacks. Flught departed ontime and arrived early. Checked bag arrived in less than 20 minutes."
יתרונות: "Crew did a great job. Got us out a bit early which helped reduce anxiety of a close connection. Felt taken care of."
חסרונות: "Lack of leg room"
חסרונות: "The plane was about 10 minutes late departing (not too bad), but the Entertainment System was down for the flight, meaning that in addition to entertainment, the USB and outlet charging was not working and you couldn't see current flight status."
חסרונות: "Horrible wait if nearly 30 minutes after landing"
יתרונות: "The flight attendant. Lovely and professional."
יתרונות: "Staff as always was very attentive and courteous. The board process proceeded smoothly and we were able to depart a few minutes early."
חסרונות: "One attendant did display a slight level of un-professionalism after spilling a drink on my mom and not apologizing. I chalk it up to her embarrassment and she probably just forgot."
יתרונות: "Great crew and passengers"
חסרונות: "Unkindness of gate agent"
יתרונות: "lte leaving Houston, cancelled flight back from Atlanta, reset to 3 hrs later, wound up leaving 12 hrs later."
יתרונות: "I liked the free entertainment"
חסרונות: "The fact that I can't afford first class."
יתרונות: "Plenty of complimentary drinks and snacks. Even complimentary Earbud Style HEAD-SETS !"
יתרונות: "Upgrades, staff on and off the plane"
חסרונות: "The reservation system crash, it happened less than 24 hrs before our return flight to come home, fortunately it was resolved but it was a bit stressful"
יתרונות: "don't know it's first flight delta's fault or next flight china southern's,arrive 3 days,but still couldn't find our two bags"
חסרונות: "Too many boarding calls for different levels of service."
יתרונות: "Everything was good. The crew was friendly and helpful. The food was delicious and there was more than enough. Boarding was fast."
חסרונות: "On my flight from Munich to Atlanta, the movies and tv series wouldn't play. Only the games worked."
More meals in flight - one meal is not enough for an 8hr flight
The staff were excellent, very helpful and efficient
יתרונות: "Nothing, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
חסרונות: "Everything, the flight was delayed, the plane too small for passengers to store their carry-on luggage, the ground staff did not upload all the luggage and left some behind in Nairobi on the tarmac, the crew lied about the luggage being uploaded. Terrible experience! Kenya Airways is becoming worst and worst."
חסרונות: "Short and sweet"
חסרונות: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
חסרונות: "Seat recline was broken- wouldn’t hold position."
יתרונות: "The bread was fresh and food better than other times"
חסרונות: "Crew is always aggressive and unfriendly"
יתרונות: "Quick boarding, comfortable seating. Great food!"
חסרונות: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
חסרונות: "Entertainment worked sporadically"
יתרונות: "Good crew, as usual with Air France."
חסרונות: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
יתרונות: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
יתרונות: "Food and drinks very good"
חסרונות: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
יתרונות: "Everything was great"
יתרונות: "The crew was efficient and friendly. The plane took off on time and landed on time."
חסרונות: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
חסרונות: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
חסרונות: "The fligh Washington delay more than a hour"
יתרונות: "On time, staff was nice."
חסרונות: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
יתרונות: "Crew was nice, too short of a flight to figure out more"
חסרונות: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
יתרונות: "Flight on time"
חסרונות: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
יתרונות: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
יתרונות: "Modern aircraft with power, big screens etc"
חסרונות: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
חסרונות: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
יתרונות: "Their evacution video is interesting"
חסרונות: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
יתרונות: "Food was Fantastic, Air France the Best on Air."
יתרונות: "Food and service was good and price was acceptable"
חסרונות: "Very long route"
חסרונות: "They were unfreindly and rude."
יתרונות: "Plus seat was good. On board crew was nice."
חסרונות: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
יתרונות: "The airplane have great entertainment system. The cabin crew are very nice."
יתרונות: "Comfort, food and service are better than average."
חסרונות: "When stewardess opened overhead locker, something fell on my head."
יתרונות: "Crew was welcoming"
חסרונות: "Space between the seats was too small."
יתרונות: "Short, lots of leg space"
חסרונות: "The air France flight was overbooked and we had been in standby until the last minute"
יתרונות: "Good service all around, personnel pleasant"
חסרונות: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
יתרונות: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
חסרונות: "1) No on-board wifi 2) Not much seating room - very thin 3) 45 minutes late taking off"
יתרונות: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
חסרונות: "The crew was not very polite."
יתרונות: "Cheap aircraft, not even headsets"
חסרונות: "Dirty aircraft, I expect more when I pay a lot"
יתרונות: "Flight arrived safely."
חסרונות: "Air France offered no help rebooking missed connection at JFK due to delay of more than 2 hours in arrival."
יתרונות: "Food, drinks, and general service on board were all very nice"
חסרונות: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
חסרונות: "Meal choice missing kosher non-gluten combination."
יתרונות: "Loved the movie selection and the food was good too."
חסרונות: "Too many interruptions. Every time there's an announcement, it interrupts the movies and some of the announcements were completely unnecessary and there were so many of them, it was like constant interruptions, really annoying."
יתרונות: "Food and service"
חסרונות: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
יתרונות: "cookies were great"
חסרונות: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
יתרונות: "Friendly crew; comfort; punctuation. Fast boarding"
חסרונות: "Simple food - very small amounts. No entertainment."
יתרונות: "Efficient boarding. Interesting hot food. Entertainment variety very good."
חסרונות: "Business class seats hard. Did not flatten out for sleep."
יתרונות: "Boarding was efficient, the flight was on schedule, crew was nice."
חסרונות: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
חסרונות: "Food was unexpectedly bad and both meals were cold"
יתרונות: "Complimentary entertainment"
חסרונות: "Major delays"
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
First class was very good
Better timing , we got in first class for nothing, the flight was delayed and there’s no incentive for that mistake. Gate crew at boarding times was not polite at all
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Comfort, I wish they would warn to take covid test a day before instead of last min I wouldn’t miss my First flight
יתרונות: "Crew was good"
חסרונות: "Seating sucked, did I say sucked. Greed never give the customers that pay your bills better comfort and leg room. Greed greed greed. Scumbags"
יתרונות: "On time with a very pleasant crew."
יתרונות: "The crew was friendly, check in and security went pretty quick. The plane was clean and the ride was safe and smoothly"
חסרונות: "The plane door got stuck and delayed us for a while. It cost $30 to check my bag. They gave me 2 cookies to eat on, one on each flight. Anything else was $10 bucks or so. Even a bag of chips would have been an upgrade. I miss the days when everything wasn’t an extra fee."
חסרונות: "Not being delayed for 6 hours would’ve been better."
יתרונות: "Everything was good!"
יתרונות: "Everything. The entertainment was ok. I think a movie would be better than the shows"
חסרונות: "if I would’ve been in first :)"
חסרונות: "Was late. Almost missed me next flight."
חסרונות: "They left over an hour late, then couldn't get the bags unloaded in philly. Loads of us missed our connections and we've all been stuck here overnight. American staff pretty much all shrugged."
חסרונות: "Instead of taking my one half of one ounce plastic cup half-full of wine, the stewad, allowed me to keep it. I love common sense."
יתרונות: "The flight was on time."
חסרונות: "The seats are absolutely horrible. I feel crammed like a sardine in the plane. Seriously, can we adjust the seat widths and distance to the seat in front and make them a couple inches bigger?"
חסרונות: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
חסרונות: "4 gate changes, delayed delayed delayed. UGH. Sirens going off at gate no staff around to turn it off or talk to. Lady at counter very upset with pilot. We had a plane at the 2 gate but no flight crew. Next gate no plane but crew. Who organizes this? American airlines has some work to do!"
חסרונות: "I missed this connecting flight."
יתרונות: "On time, and frequency of water service"
חסרונות: "That bathroom smell was frequent in the cabin."
יתרונות: "Comfy seats and legroom in first class"
חסרונות: "Expected more than cookies for food in first class."
חסרונות: "Missed my flight because they left before the scheduled time. I was there prior to the scheduled time and they had already left. Won’t fly American again...they said “we put it on your boarding pass that the doors close 10 minutes prior to the departure time”. Not on the electronic boarding pass I had on my phone. Who gets a paper boarding pass anymore?"
יתרונות: "Not as other as flights"
חסרונות: "We were stuck in the plane at the boarding gate for 2.5 hrs with no water or food or able to get off and wait in the airport. This caused us to miss our connecting flight and not make it to Iceland causing us to lose hundreds of dollars in accommodation and car rental etc fees in Iceland. American dis nothing about it."
יתרונות: "On time departure and arrival."
חסרונות: "Boarding lounge and plane were hot. No gluten-free options for snacks. At least I’d had a long layover where I could get a decent meal."
חסרונות: "Our connecting flight to New Orleans was cancelled and we had to rent a car or wait until the next flight out which was 5pm the next day. We opted to rent a car and Had to cancel our return flight home to be refunded. American Airlines cancelled multiple flights and were in total disarray. Still waiting to see if they will honor the refund"
יתרונות: "Fast trip!"
חסרונות: "We were delayed because of a broken tray table and then the broken tray table was mine. But we made it, and the flight was good, so it was fine."
יתרונות: "Great crew. Boarding was easy."
חסרונות: "No snack options. No individual screens on an international flight!"
יתרונות: "One of the flight attendants was nice."
חסרונות: "AA is now trying to save money (presumably) by doing like Delta: forcing half of us to connect in Charlotte. Unfortunately, the Charlotte airport is not ready to accommodate so many people. The airport looks like it is being renovated, which is fine, but there is no tape/cones to mark off the renovated areas from the walkways. You literally walk through dirt and construction sites. I didn't even think that was legal in the US?! Anyway, maybe it will be worth it once the renovations are complete, especially if AA is going to use it as a hub."
יתרונות: "On time"
חסרונות: "Small seats"
חסרונות: "Crew told us bulshit story about strong winds, even though flight times were normal. Diverted the flight to DFW, where we stayed for almost 2 hours fo refueling."
יתרונות: "On time and what was advertised. Considering that the flight was after Thanksgiving and very full, we still had a good experience."
יתרונות: "It Was Great. Flight Attendant Rita Was Amazing. The Flight Was Quite And Relaxing."
חסרונות: "That It Didn’t Last Longer. It Was A Short Trip."
יתרונות: "The flight was smooth."
חסרונות: "The crew announced we would not receive beverage service without a reason. Also there was very little air coming from the vents, so not to receive a cold beverage on a hot airplane for a 72 minute flight (should've been 52 minutes; however we were delayed on tarmac) is not logical."
חסרונות: "No food available. Only drinks. In a flight late in the night."
חסרונות: "Our audio did not work for movies. The food was super cheap"
יתרונות: "Crew was friendly and boarding was smooth"
חסרונות: "Plane took off a little late but not enough to mess up my plans"
חסרונות: "I called your customer service department which I believe is in India or Pakistan three times to ask them to help with an alternative flight and each time I got different information, when I asked to speak to a supervisor I was told by the punk on the end of the phone that that wouldn't be possible. I asked for his name and employee number and he told me his name was Michael, difficult to believe when he sounded Indian"
יתרונות: "The pilot did a great job flying. Very smooth."
חסרונות: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
יתרונות: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
חסרונות: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."
יתרונות: "Spaciousness of the middle seat they gave me headphones"
חסרונות: "Not a thing to complain about wonderful flight"
יתרונות: "Cleanliness of plane, attitude of crew, on time"
חסרונות: "0600 departure. Too early."
יתרונות: "Friendly people, seemingly short flight, as I slept part of the way. A lot quicker than driving from upstate New York."
חסרונות: "Again, hard to hear announcements, and I was unaware that non-alcoholic beverages were complimentary. Ride was a little rough, awakening me numerous times"
יתרונות: "All of the new release films were available for free which was fantastic and made the flight go so smoothly and quickly. Breakfast was really tasty. I liked the small snacks given with breakfast."
חסרונות: "The dinner was bland."
חסרונות: "Seat broken tray table broken reading light did not work 15 total hours in the air and 7 of them the movie system did not work Paid for upgraded seat and did not get one - got moved to a standard seat."
חסרונות: "I selected an aisle seat because I have very bad anxiety and when I got there to print off my ticket I was assigned a middle seat. It was very uncomfortable"
יתרונות: "Flight on time"
יתרונות: "Friendly staff, on time"
חסרונות: "No issues"
חסרונות: "seating was very uncomfortable crew was extremely rude no entertainment at all for the 5 hours flight"
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "The pancake was not cooked enough couldn’t eat it"
יתרונות: "it was and, it was as well"
חסרונות: "nothing flying wise, but airport is kind of a maze, if is any short connecting flight and late arrival, you have to run fast."
חסרונות: "Boarding process.."
יתרונות: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
חסרונות: "On line check-in/seat selection was a disaster"
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
יתרונות: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
חסרונות: "free wifi"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "Nothing particularly"
חסרונות: "Food was awful"
יתרונות: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
יתרונות: "There was a good selection of very different movies to watch. I found four that I wanted to see."
חסרונות: "There were not enough chairs in the waiting area. There was a long wait, first, just to get on the plane, then, instead of letting us stay in the waiting area, we were all seated, and left waiting for at least an hour, most of that time without explanation, sitting in a stifling plane at the gate, without being allowed to get up and move around. Also, the ratio of carbohydrates to protein in the main meal was way out of kilter. I don't want rice + potatoes + bread + crackers all in one meal, with zero vegetables. The tiny piece of cheese helped."
יתרונות: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
יתרונות: "Flavor was fine"
חסרונות: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
יתרונות: "Boarding was fast! Typical short flight."
חסרונות: "Not even a glass of tap water was offered complimentary."
יתרונות: "Not much. Even magazines were not available for 2 last raws."
חסרונות: "Even magazines were not available for 2 last raws"
יתרונות: "Service, clean restroom, courtesy of crew members"
יתרונות: "Nothing really was good or stood out in a positive way."
חסרונות: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "We didn't crash."
חסרונות: "Flight attendants repeatedly increased the amount of alcohol given to drunk passengers while those passengers spilled food and drinks on me and could not keep their bodies out of my personal space."
יתרונות: "The crew were very helpful"
יתרונות: "My upgrade."
חסרונות: "That I needed to be searched again before boarding the plane. The long layover."
יתרונות: "On time"
חסרונות: "Paid for bulkhead seat and was not given a bulkhead seat."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
יתרונות: "World Traveler Plus on BA is not as good as premium economy on other airlines."
חסרונות: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
חסרונות: "They the seats I reserved months ago were changed."
יתרונות: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
חסרונות: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
חסרונות: "No food selection. No vegan meal that i ordered for my daughter."
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."
חסרונות: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."
lost my baggage still havent got it back. other than that it was fine
It was a hassle trying to get our bag tagged all the way to Baltimore but apart from that. Everything was good
צק אין , היו רק 2 דלפקים ותור ארוך מאוד , זמן המתנה 2.5 שעות . יציאה באיחור של שעה ( ישיבה במטוס ) ובסוף נחיתה קשה שהנוסעים נדחפו מהבלימה
I am still trying to recuperate my money. I giked claim with Kayak and the insurance company. The flight never happened. It was canceled and I never received the email for cancelation. We ended up buying 4 new tickets for my entire family to come back to the States. Horrible experience. Oh and Kayak is horrible on resolving the claim. I am still waiting for a call back. I will NEVER use them again. Lesson learned.
The flight from Madrid to NYC was operated by American airlines,it took them a while to figure it out that I'm on flight number 095,it was really frustrated and a lot of pressure for me.finally a wonderful lady figure it out and helped me to go on the flight back home to NYC.
יתרונות: "I really like the preferred seating area and the crew overall"
חסרונות: "Boarding was communicated by areas one time only. I would suggest to repeat communication of the areas that were told to board before so if you missed the first one you don’t have to wait until the end"
יתרונות: "The entertainment was nice!"
חסרונות: "The seats were not comfortable"
חסרונות: "The suitcase did not zrrive"
חסרונות: "The people working on the land side lack of a complete sense of service. They are rude, unrespectful and with no professionalism. It is a shame that the last impression you get from Israel is the aggressiveness."
חסרונות: "Food and personnel attitude."
יתרונות: "The crew was amazing"
חסרונות: "The check in process is terrible and very inefficient."
יתרונות: "Left on time, arrived on time, new plan, nice crew"
חסרונות: "Wi-fi did not work"
חסרונות: "The seats are amazingly narrow and uncomfortable for 5 hours flight."
חסרונות: "Toilets were REALLY dirty"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
יתרונות: "Thw crew were amezing, with a lot of patient. The entertainment was graet. The seats were graet.7;"
חסרונות: "Delayed by an hour due to inbound delay, causing a knock-on delay with plane maintenance. While fairly comfortably seated and offered water, this still was somewhat unpleasant especially after a long-haul from Havana"
חסרונות: "Pedí que me manden la factura del vuelo y no me a llegado nunca."
יתרונות: "Everything was perfectly...nice crew"
חסרונות: "Sits are too tight. Honestly impossible to be comfortable"
יתרונות: "Staff was very nice There was a medical emergency that deleted our deplaning Passagers were concered regarding their connection The medical staff was still on board when we deplayed"
חסרונות: "I was not able to check in on line Had difficulty in getting a contact phone who dismissed my concerns Just said show up two hours before Good thing I went earlier since Ben Gurion has long lines for security before one gets to the ticket counter"
יתרונות: "The flight was a smooth one."
חסרונות: "One flight attendant was quite rude."
חסרונות: "No WiFi on a 10 hour flight!"
חסרונות: "Krew. Comfort srat . Space."
יתרונות: "Internal Wifi to watch movies and music"
חסרונות: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
יתרונות: "Seats in the first flight were very tight"
חסרונות: "No space for the legs!"
יתרונות: "It wAs on time"
חסרונות: "Had seat assignments, but the assignments were not honored at the airport, even though had paid external for early seat assignment."
יתרונות: "Seats were too crowded. No leg room."
יתרונות: "Check in personnel were able to place me in the 3rd row where the seat pitch was poor but not as bad as the rows farther back. Wheelchair helpers were very efficient and friendly."
חסרונות: "This was return part of my journey. The LHR to MAD leg of my journey was extremely painful. I was unable to pay online or on the phone to upgrade the short leg of my return trip without raising cost of my whole trip from USD $1250 to over USD $4000! Also was not able to choose seats ahead of time online or on the phone. Even in the 3rd row it was difficult to fit my thigh length in the seat pitch. I had to sit with my legs splayed and with one leg in the aisle. My leg was constantly hit by luggage, pax, and cabin crew. It is critical to me that I can physically fit into the space between my seat and the one in front. With the short seat pitch emergency evacuation would be very difficult for me and the other pax. Since I need a wheel chair I can no longer request the exit row as I have done for 45 years."
יתרונות: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
חסרונות: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
חסרונות: "Boarding was extremely disorganized and hectic. No lines or sections were created to organize boarding process. Boarding area was crammed with people pushing to board. Seat selections of many passengers (including my boyfriend's and my own) were switched at the last minute right as we were boarding . We had to wait until everyone was seated to negotiate seat changes with fellow passengers in order to sit together. The seat and luggage moves added to the chaos on the plane and delayed the flight by about 45 minutes. food was mediocre, seats uncomfortable. All in all not a good experience. Had boarding been calmer and smoother the rest of the issues wouldn't be as notable as us passengers would have been in a much better mood."
יתרונות: "Absolutely awesome, thanks for an excellent flight"
יתרונות: "Always great service on Iberia."
חסרונות: "My only complaint, and it's frequently the case with Iberia, is that the cabin is always very cold. Thanks for the blankets, though!"
יתרונות: "A321 feels outdated but the seats were not bad for sleeping. It was a basic 3-hour flight."
חסרונות: "Stuff was busy SELLING drinks and food. When I asked for a glass of water the stewardess said she would come back after this round... no she didn't. Although it didn't matter that much for such a short trip."
יתרונות: "Flight from tel aviv to Madrid was awful. Bathroom was dirty and no hand soap. Ordere d a special meal and never came. It was so cramped you couldn't move. I was betwee 2 tall men who placed there legs under my seat. No direction for connection flight."
חסרונות: "My connection flight to use was better on americal"
חסרונות: "It was not British Airways, they put us on Iberia."
יתרונות: "Everything was fine but the tight seat 12D from Madrid to T Avivsee"
חסרונות: "See above"
יתרונות: "Boarding was very efficient"
חסרונות: "Staff was not very accommodating. Plane air-conditioning did not work well and then as very hot"
יתרונות: "Nothing stood out."
חסרונות: "Late. Ineffective boarding - announcement said we would board by row, but actual boarding was by mass crowding, with no attempt by crew to improve matters. No recognition of dwindling baggage storage space meant that I had to cram my suitcase under the seat, and spend the 2.5 hour flight with my legs jammed against it."
חסרונות: "Food was just ok"
יתרונות: "the food and the entertaiment"
חסרונות: "long trip"
חסרונות: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
יתרונות: "The flight was nice, take off and landing went very smoothly, small turbulences on the way but nothing serious. Flight was on time as a result."
חסרונות: "Seats are not comfortable specially during almost 12 hour flight. Though I picked my seat when getting my boarding pass, they changed it in the end."
יתרונות: "We didn't crash."
חסרונות: "No priority lane for frequent flyers at MAD, no lounge at IBZ to use if your return is on BA (thought that was the same company?) Rude employees. Flight still not credited to AA 6 months later."
יתרונות: "Boarding on time."
חסרונות: "Entertainment- not a good selection of movies. In one of the flights there was no entertainment at all. Food and drinks in that flight was served late. I thought they should serve drinks more frequently."
יתרונות: "Lots of space"
חסרונות: "Left late, lack of coordination"
חסרונות: "Food Bording Confort"