חסרונות: "Aegean is an excellent airline one of the best"
יתרונות: "The seats very tightly spaced and did not reclnine"
חסרונות: "The flights war 2 hours late and the boarding was totally disorganized."
יתרונות: "crew was great and flight was on time"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
חסרונות: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
חסרונות: "the connecting flight was missed because of a delay in the first flight. i got a different flight with a different airline (sas), they were not informed that i paid extra weight and window seat. i am very unhappy! not to mention that the whole purpuise of my trip is gone, because i a will arrive to copenhagen five hours late for the meeting i was supposed to hold with my fans! i will never fly with egean again!"
יתרונות: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
יתרונות: "The space for the legs"
יתרונות: "Hi, i was surprised that i had to ask an extra money for my suitcase, because when I ordered the flights nothing was written about extra payment!"
חסרונות: "Flight was late two hours..."
חסרונות: "Had to double pay for baggage. Total scam"
חסרונות: "I booked for baggage through kayak and had to pay again. What a scam"
חסרונות: "Everything. Our flight delayed that can happen. But what can’t happen is the total lack of service. Shame No wonder Greece is bankrupt. Zero zero"
יתרונות: "Every thing was fast,easy & kindly I didn’t eat-can’t say my opinion"
חסרונות: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
יתרונות: "Very good company Nice staff"
יתרונות: "Good planes. Kosher food was awful. No entertainment."
יתרונות: "There was food even for low cost travel. Very good plane"
יתרונות: "The staff was polite."
חסרונות: "For some reason my boarding pass wasn't scanning. They took me to the side and had to do it manually even though everything was correct."
יתרונות: "This flight was great."
יתרונות: "No complaints!!"
יתרונות: "Everything was perfect, the flight late a little but it was ok with the connection...."
חסרונות: "1. I could not get answer from Aegean airlines if the serve food on the board. They said nothing about it when I booked the flight. 2. It was clear for me that I can give 1 piece of luggage, 23 Kg , for free. I was surprised at the check in that I have to pay for it $54 !!!! Why you don't say it when I booked the flight?????"
חסרונות: "not enough leg room"
יתרונות: "While we have some ratings of 1, 2, and 3; over all we gave Aegean a 5 because of the excellent accommodations they made for my wife who is handicapped. They went out of their way to make sure she got wheelchair assistance, and lift assistance up to the airplane.."
חסרונות: "No entertainment and the food, although free, was basic doughy bites of something I couldn't recognize."
יתרונות: "Everything was fine."
חסרונות: "I liked everything"
חסרונות: "Too much of uncontrolled loud talk between passengers above 25 - 30 yrs old on either side of aisle at night 10 - 12 PM without even thinking that other passengers are around. Flight attendants could have been courteous by asking them to keep the noise low. My baggage did not arrive for 4 days in Cairo and no one was responding to calls and even went to airport twice . offices were closed during day time . Last day before leaving with the help of a travel agent I was lucky to get my luggage. There was almost a brawl at airport as people were unhappy because their baggage did not come from tel aviv to cairo. Very poor handling of delayed baggage. Not even a call from the airline. Not sure if it was offloaded in Tel Aviv or Athens."
יתרונות: "On time and good service"
יתרונות: "I did not take the flight as I had to cancel my reservation due to a medical problem."
חסרונות: "I'm sure it would have been a lovely flight had I taken it."
חסרונות: "no words to describe how bad it was - the main problem was the operated company at Israel"
יתרונות: "efficiency and a sense of a smile from the ground staff"
חסרונות: "the fully booked plane."
יתרונות: "Great crew, great service. Super clean airplane. Fast checkin and baggage drop off."
חסרונות: "I was surprised, and only for the best!"
יתרונות: "The flight was ok, in time."
חסרונות: "I wasn't expecting such a rude crew, Greek people were incredibly nice everywhere and this was the first time in a flight that I felt so disrespected. From check in being the only one questioned about visa and documents (we don't need visa) to being mistreated during flight. Really disappointed."
יתרונות: "Quick. Clean plane"
חסרונות: "Boarding a bit long but still fine"
יתרונות: "Hfghfnnfdvjjffb ffnmfxjjtfjkyg hhfbjfbkffjj gdhjgg"
חסרונות: "Fjhdjjgjk fhjkrscmloj kgdblohg fjgjj dhlydhkk dhkrhk"
יתרונות: "Fast, clean, gracious."
יתרונות: "Good service"
חסרונות: "Luggage was not included in the price of the ticket- had to pay $ 40.00 for each suitcase/bag."
חסרונות: "The price of the ticket did not include luggage. The biggest problem is that it was not mentioned anywhere during the booking process, and I found out that extra 40$ should be payed for every suitcase at the checkin desk."
יתרונות: "Very comfortable"
חסרונות: "A short flight so not that important but the seats were a bit narrow and mine being in front of an exit row did not recline"
יתרונות: "The flight was posfond in tel aviv by 45 minutes"
חסרונות: "Waiting area was very crowded. The flight was delayed."
יתרונות: "the food was really good, and somone met us to get us to the next flight"
יתרונות: "Nice and clean aircraft nice service"
יתרונות: "extra seat room. Very nice crew."
יתרונות: "The crew and the flight from Bucharest to Istanbul"
חסרונות: "The airplane from Athens to Bucharest wa terrible, very old, smelling bad, not maintained, and noisy"
יתרונות: "that I succeeded to get home"
חסרונות: "air conditioning in the plane"
יתרונות: "Late flight 1 hour"
חסרונות: "Be ontime"
יתרונות: "checking baggage included, comfortable plane"
חסרונות: "the plane was almost an hour late"
יתרונות: "The seat was super"
יתרונות: "quick boarding (small plane, not many people). appreciated a free meal in economy class on a 1hr flight. Wow! relatively easy check in for my luggage."
חסרונות: "better signs regarding luggage check in, better seats. gate number changed many times. confusing and hard to hear announcements"
יתרונות: "Even if it’s August, there was no delay."
חסרונות: "Because it was very crowded and hot, we had to wait a little before getting out of the bus. The aiplain was a little bit old and looked dirty."
חסרונות: "DO NOT FLY THIS AIRLINE they lost my luggage and WILL NOT ANSWER THE PHONE not sure if I'll ever get it back. Worst customer service ever."
חסרונות: "The departure could have been on time"
חסרונות: "Everything could be better, lost the second connection to Cluj"
יתרונות: "On time. Clean ."
חסרונות: "less lights while fly"
חסרונות: "My mother (88 yrs of age) solicited help stowing her luggage from one crew member, and was refused!"
יתרונות: "Free WIFI, entertainment is good"
יתרונות: "Great crew."
חסרונות: "The flight was delayed and I almost missed my connecting flight."
חסרונות: "Not enougth time after checkin"
יתרונות: "Very nice personnel. Great airline."
חסרונות: "Didn’t leave on time. Food was disgusting. Loud, not comfortable. Last time with Tarom"
יתרונות: "Boarding was good, flight and landing"
חסרונות: "Had to go through security check in Istanbul"
יתרונות: "Everything was very quick and well organized."
יתרונות: "The employees were nice."
חסרונות: "Checkin process moved very slow and we had to run though security check The people at the checkin counter did not know all the bluecard rules and had to go in the back to verify my husband's legal travel docs and that added even more delay for us We got into the plane with delay and then we sat on the runway for a long time All this we could have survived if we could have had food, but they had no vegetarian sandwich options so the only available thing was a tiny strawberry cake"
יתרונות: "The one good thing was that they delivered me and my luggage safe and sound to the destination."
חסרונות: "Delayed boarding, very uncomfortable and extremely little legroom, no blanket/pillow, dirty/smelly bathroom, ran out of almost all supplies in the bathroom. Entertainment - nonexistent. I would not choose this airline if it weren't for the price."
חסרונות: "Several Tarom flights leaving at the same time in the morning- total lack of basic organization: lines for all types of travelers (bag drop and check-in) mixed in. Result: long wait times, quarrels among passengers, all frustrated."
יתרונות: "Checkin and staff were efficient and professional. Amazing there was food on such a short flight."
יתרונות: "Received a banana with my meal"
חסרונות: "I was one of about 50 passengers who arrived in Bucharest to discover their bags had not been put on the flight. Due to spending over an hour in the airport sorting this out, and the flight being highly delayed, I missed my connecting flight."
יתרונות: "Quick and easy to board."
חסרונות: "They asked us to board early but didn’t turn the a/c on. No entertainment and the on board wifi was limited to their intranet. Kind of pointless."
יתרונות: "Short and sweet... friendly staff"
יתרונות: "We boarded a bus to go out to the plane in very cold weather. The seat I was given was in emergency exit area I told the flight attendant and nothing was done."
חסרונות: "They only serve pork meat that was not good"
חסרונות: "Flight was late and I almost missed my connection to Tel Aviv plane."
יתרונות: "Some us above"
חסרונות: "No leg room between seats"
יתרונות: "Pleasant staff, good flight."
חסרונות: "Nothing in particular. This was a quick flight, so I didn't expect much in terms of entertainment or food."
יתרונות: "Right on time. Old plane very well mantained and pilots and crew made the flight very pleasant."
יתרונות: "Personnel was kind, trying to help, always smiling. Even for a short flight they provided a rather good snack with a sandwich, plenty drinks."
חסרונות: "We are in 2017 and Otopeni airport does not have buses with Air Conditioned Systems...outside was 37 Celsius!!! They were kind to invite first families with children to pass to the bus but this meant sitting in a sauna @ 40+ Celsius until all passengers went through the gate. Driver was all red and close to fainting. Pity, I was looking forward seeing one of the big managers coming next to us to enjoy the Tarom experience...!"
יתרונות: "It was a pleasure to fly with them. I wish they flew in the continental US too."
יתרונות: "Staff were cordial and efficient. Boarding was efficient and smooth."
חסרונות: "Uncomfortable chairs (little legroom, no leaning backs for the seats)."
יתרונות: "Nice crew, roomy seats"
חסרונות: "Boarding the plane with a bus was a waste of time and exposure to fumes."
חסרונות: "Arrived 15min late and I had a tight connection."
יתרונות: "The food was great, staff nice, generous, and accommodating. Plane comfortable."
חסרונות: "Boarding often takes a long time, and/or flight is delayed."
חסרונות: "No vegetarian food option. Pretty poor food as a whole. No entertainment unless one connected to their WiFi. Crew rather basic as far as manners are concerned. I got treated better on Romania-based low cost flights."
יתרונות: "Great price, no bag fee, nice crew, comfy ride"
חסרונות: "Mediocre food, no entertainment"
יתרונות: "safety fly"
חסרונות: "seats were too small, food looks not well"
חסרונות: "old plan, dirty. food was terrible"
יתרונות: "צוות מקצועי טיסה נעימה ובזמן אוכל דרוש שיפור שתיה בשפע נעים לטוס טרום,,"
חסרונות: "אוכל טעון שיפור לא נורא כל כך לזמן קצר,,"
יתרונות: "ON TIME."
חסרונות: "WAS COERCED INTO CHECKING BAG. HAD I GATE CHECKED, AS EVERYONE ELSE WITH TWO BAGS DID, WOULD HAVE SAVED MYSELF 15 MINUTES."
יתרונות: "The flight scadual"
חסרונות: "Replace airplane to a modern one!"
יתרונות: "Staff was very greateous and attentive."
חסרונות: "Plane left late, the gate attendant was in no hurry to get the flight out on time and the legroom was the worst bin have ever had."
יתרונות: "New plane, comfortable seats, very nice flight attendants."
חסרונות: "There is no way to pre-order meals on LOT flights other than calling a Warsaw phone number. Other airlines allow this both during online check-in and at any other time as part of managing your booking."
חסרונות: "Very bad seats"
חסרונות: "Improve customer servive"
חסרונות: "The flight was canceled 2 hours before taking off. I was transferred to later flight with Austrian airlines"
חסרונות: "3.5hours delay"
יתרונות: "Nothing to like in this Lufthansa flight."
חסרונות: "Boarding was delayed by 40 minutes. Flight delayed by almost an hour. And after departure crew informed us that they has some issues with catering and they will not provide with a regular service. Even tee was not available (they offerred juice, coke). They gave sandwich in a business class!"
יתרונות: "Excellent crew, generous service, excellent vegetarian meals (my request), great help on telephone prior to flight"
חסרונות: "The flight was delayed but we were not given any information. Bathrooms dirty towards end of flight."
חסרונות: "The flight got canceled"
חסרונות: "Flight could not taken off in 7 hours delay"
יתרונות: "Crew was nice!"
חסרונות: "It was an old plane"
יתרונות: "The crew was friendly but it was obvious they were poorly trained."
חסרונות: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
יתרונות: "Ground crew (checkin counter) was very nice."
חסרונות: "Better seats (business is just a middle seat unoccupied), better food. No entertainment at all, not even music."
יתרונות: "Crew was OK"
חסרונות: "Business class seats are awful, as they are for all European flights. Regular seat with middle seat unoccupied. No entertainment at all (no movies, no music)"
יתרונות: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
חסרונות: "the above"
יתרונות: "Flight was fine, and on-board crew was polite and helpful."
חסרונות: "Both the check-in AND gate agents seemed to ignore that you are allowed one personal item (e.g. purse) and one small rolling suitcase (sized and weighed as per LOT requirements) and tried to insist that we check in our small suitcases (for free). In the end, they did relent, but I was surprised at this. There was a small but decent variety of snacks for this 4+ hour flight."
חסרונות: "Boarding started on time yet we took off an hour late"
יתרונות: "Absolutely nothing"
חסרונות: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."
חסרונות: "Still waiting for our luggage two hours after deplaning. The luggage has not been unloaded from the plane. Hundreds of people still waiting This is unacceptable"
יתרונות: "Nice crew and comfortable seat"
חסרונות: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("
חסרונות: "Flight delayed six hours. Never notified"
יתרונות: "טיסה מהירה"
חסרונות: "יצא באיחור של 50 דקות"
יתרונות: "my flight canceled from WAW to EWR"
חסרונות: "my flight canceled from WAW to EWR"
חסרונות: "2 hours late !!!"
יתרונות: "Your crew manager was being very arrogant.. No tolerance at all"
יתרונות: "The crew was hospitable and warm. All the in-flight service was attentive and high-quality. We had a wonderful experience with LOT and would reccent them."
חסרונות: "The only potential difficulty was the short layovers. We made our connection boarding with only 20 minutes to spare."
חסרונות: "The flight was late, almost 45 minutes"
יתרונות: "Crew was friendly."
חסרונות: "Calling the trip 'business class' is simply a bad lie. While it is common in Europe to give this dirty nasty lie do not mistake this flight to a 'business class'. It is simply that you get same seats and spacing as in the other torture chamber known as "economy" which I call cattle class (I suspect they would not let them fly cattle in those conditions). This lie is based on leaving the middle seat empty. Otherwise teh torture is the same. In short I hope someone will sue the SOB that invented this concept and that was allowed to call this 'business class'. It is nothing short of a fraud."
חסרונות: "The flight was cancelled"
יתרונות: "This time I found an ail place"
יתרונות: "Very good pilots, good flight without any noise or air pockets."
חסרונות: "The flight back departed in a delay of 40 minutes, we lended very late."
חסרונות: "We were delayed. I was also asked to switch seats and was placed next to an ultra orthodox family, who was NOT happy to be seated next to a woman. This put me in an extremely uncomfortable situation, and the crew was not helpful in helping me resolve this. I basically had to go back and undo the switch myself - I would like to point out that the airline has just as much responsibility to protect me and my rights as they do to protect the other passengers, and I feel they fell short."
יתרונות: "Check-in smooth. Flight attendants pleasant, professional and service-oriented."
חסרונות: "In-flight entertainment offered a very conventional set of movies from which to select."
יתרונות: "It was on time"
חסרונות: "We were forced to pay for our checked bag and it felt like a scam. We even showed the staff the website where it said free 1st checked bag and they said we don't work for LOT we work for airport. Very scammy to me. Felt very unfair."
יתרונות: "Getting off at the end"
חסרונות: "Food, seats, no entertainment the worse business class in the industry. Boarding was also a mess. Absolutely no redeeming features."
חסרונות: "We were charged extra 50$ for our bags despite of Terms said that one bag up to 23kg is free"
חסרונות: "The airline left bagages of 30 passengers at Origen since AC was too small. Two hours at the airport to file report, have to wait for next flight Never again LOT"
חסרונות: "I flew with a baby and I wasn't given any basssinet on the flight, and even worse the crew was giving me a hard time about it."
יתרונות: "Crew was polite and efficient."
יתרונות: "Newer plane. More efficient boarding process."
חסרונות: "No entertainment system at all."
יתרונות: "The staff serve nice"
חסרונות: "Chronic failure in flight schedules"
חסרונות: "No entertainment on that flight"
יתרונות: "All the rest"
חסרונות: "I bought economy ticket, yet I had to pay extra for my suitcase"
יתרונות: "The flight was on time. No delays."
חסרונות: "It was nothing I did not like this time."
יתרונות: "Professional crew."
חסרונות: "Late boarding, aircraft was full and the seats had very narrow width making the trip very uncomfortable for the passengers. Food was only served for extra payment (I didn't buy budget airline ticket at least the price didn't reflect that!). Parking in Frankfurt far away from the terminal, the busses were waiting long till start fully packed with people very frustrating."
יתרונות: "Absolutely nothing"
חסרונות: "We where more than 3 hours late. Crew couldn't care less about even saying welcome to you. plane was filthy"
יתרונות: "Worst coustemer service"
חסרונות: "No one can offer help whether online or onboard"
יתרונות: "I liked having a backpack."
חסרונות: "My backpack went missing and I have not received any word as to where it is. I am very upset about this, and I will be calling the airline as soon as I return to the United States. I was guaranteed that my backpack would be sent to Warsaw and it was lost in transit. I am extremely angry about this."
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
worst boarding experience ever, the agent would not allow family boarding. was super rude and would not provide his name.
eDreams charged us double the amount, fake illegal charged. promised us business class but put us in economy. worst company and service ever. they need to be shut down
יתרונות: "The crew was friendly. Baggage arrive safely. But the repeated commercial interruptions trying to sell things made me wonder if it was commission based - a nap was not possible from the announcements but you could buy things duty free. I am glad it was a short flight. A new plane."
חסרונות: "There are no queues. A free for all to load and unload the plane. If you are looking for Swiss order, look elsewhere. Nothing is free, not water (1.5 euro) or any other beverages or anything else. We paid double what the flight should cost to not even be offered water. The seats were lightly padded to maximize seats. There was a small amount of leg room but some. No power outlets, wifi or media. The worst aspect is I bought a flight on Baltic Air from Tallinn to Riga and had the price from Riga to Paris on the next tab on kayak. I bought the ticket from Tallin to Riga then flipped to buy Riga to Paris only to learn it was a bait price. The price was actually $200 more. Baltic would not refund the first flight (within minutes) so we were stuck to either walk away from our 2 tickets to Riga or pay the bait and switch rate. We begrudgingly paid 400 (200 each) euro MORE than the initial price shown so we could fly out of Riga back to Paris (to be back in Paris by Jan 7). A non alcoholic beverage, a small snack, and power access would be helpful. Ground crew helping with order would be helpful. I was shoved and run over trying to get onto and off the plane. It is the wild west of flying except the plane is new...oh, and it is 30 euro if you do not check in online ahead. But you will still need to stand in line to check a bag (where they can issue you a boarding pass)."
יתרונות: "Clean and neat aircraft with nice crew"
חסרונות: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
יתרונות: "Nice stuff."
חסרונות: "Probably teleportation?"
יתרונות: "The crew, plane and airport was great!"
חסרונות: "Part of our luggage was disassembled and not delivered to the final destination."
חסרונות: "Sēdvieta neērta un nepiemērota gulēšanai."
יתרונות: "Arrival in time"
חסרונות: "Compartment for hand luggage was full, no space"
יתרונות: "The airplane was brand new. The crew was very friendly"
יתרונות: "everything was good enough"
חסרונות: "I would like a meal and drinks on the board"
יתרונות: "Food offered on flight even though short trip"
חסרונות: "Was delayed so being on time"
יתרונות: "flight crew was amazing."
חסרונות: "Boarding was poorly handled by airport staff"
חסרונות: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
חסרונות: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
יתרונות: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
חסרונות: "Flight was delayed"
חסרונות: "Horrible customer support"
יתרונות: "It was a fairly ordinary flight"
חסרונות: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
יתרונות: "Crews on Air France are outstanding!"
חסרונות: "Baggage was lost and was delivered 2 days later."
יתרונות: "Crew were efficient and friendly."
חסרונות: "Coffee creamer sachets are insufficient in quantity for the coffee. Even with two sachets the coffee was still nearly black. The flight was full and the cost of checked in luggage ensured everyone used their carry on allowance. As a consequence, overhead bins were full. I left one bag at the front of the plane and had another at my feet. However, it was a short flight, so not too unbearable."
חסרונות: "Flight was late"
חסרונות: "would not check my bag to final destination"
חסרונות: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
יתרונות: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
יתרונות: "the flight started at time. the attendant were fine. but i consider this flight not as a cheap flight. therefore, it should be possible, so early in the morning to offer a coffee at least."
חסרונות: "the experience on board should be improved, particularly when the flight is not different from regular airlines in terms of cost"
יתרונות: "staff were polite, helpful, and efficient"
חסרונות: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
יתרונות: "New planes"
חסרונות: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
יתרונות: "Nice crew"
חסרונות: "Please give out water for free"
יתרונות: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
יתרונות: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
יתרונות: "We went to Tallin by taxi 5 hour Air Baltic gave for voucher We are group of 8 frends"
חסרונות: "Charging 30 Euros to check in at the airport is lunacy."
חסרונות: "on the website i ordered and payed for a meal, and automatically it went to the last and the shortest leg of the flight. it did not ask which leg i was interested in. so i phoned their customer service to get this fixed, they said they cannot fix it and closed the phone on me. on the website is said that from israel you cannot do advance internet checkin, and when i arrived at the checkin they said that i should have done this advanced check in, and since i didn't i need to go to their ticket office and pay a penalty of 35$ per passenger. there also was no warning on the website of any such penalty. i will never fly with them again if i can help it."
חסרונות: "SEVERELY DELAYED"
חסרונות: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
יתרונות: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
חסרונות: "I needed to cancel the flight a month before, and I got no refund"
יתרונות: "We arrived safely. Bilingual staff."
חסרונות: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
חסרונות: "The flight was cancelled, so I did not make to the my connection flight with different carrier. I had to reschedule the flight and stay in the hotel overnight. AirBaltic refused to compensate for my looses due to thair fault, castomer service is very poor, they took refusal position right away. Air Baltic planes are very old and no air conditioning, avoid air Baltic."
יתרונות: "Boarding went well and crew was nice."
חסרונות: "The air conditioning was not working properly on the 3 hour flight which made it a bit sweaty and unfortable. The purchase of a cold beer was a must."
יתרונות: "Everything was very smooth and the crew was very attentive."
יתרונות: "It got me from point A to point B."
חסרונות: "Seat was uncomfortable and next to an odorous toilet."
יתרונות: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
חסרונות: "No fee food or beverages at all. Attendants were very pleasant. Since this is an economy airline there reallly is no complaint. Our flight was full and boarding went smoothly."
יתרונות: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
חסרונות: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
יתרונות: "Friendly crew, tons of meal options, good price."
חסרונות: "Checked in luggage is only 20kg, there's no entertainment in flight."