Fantastic plane and top notch crew. Departed on time and arrived early. Classy flight!
Late for no explained reason and no updates. Just hours of waiting at the gate being dismissed by the rude gate agents.
אחד מהצוות היה מאוד מאוד חמוץ וחד ודוגרי מדבר בטון עצבני לא מתייחס לבקשות ממש מגעיל
Missed our connection due to delayed. Ended up with a replacement flight with connections getting us in really late and annoying..
Ridiculously long wait for baggage
יתרונות: "They held the flight for us."
חסרונות: "Something to eat"
יתרונות: "Seat was comfortable and the crew was friendly and helpful."
חסרונות: "They couldn’t have done anything better, I guess their protocol was a bit different because of covid-19 but they did very good and I’m not sick!"
יתרונות: "Crew was super nice"
חסרונות: "Airline to be more user friendly with connecting to free entertainment"
יתרונות: "Well I arrived at the gate 8 minutes before departure due to a late flight from San Antonio. And no one was there. I watched the plane leave 5 minutes late. The gate attendants were super rude and lazy when they came back up the ramp. I think the walk really took it out of them. There were 10 people who had run from delayed flights just standing there thinking wtf."
חסרונות: "AA in Phoenix is always a nightmare. They seem to hire lazy people with no idea of customer service"
יתרונות: "Friendly crew, good food and entertainment."
חסרונות: "Seat comfort and space aboard."
חסרונות: "Plane was late. Connection in Chicago was the worst"
יתרונות: "We landed safely"
חסרונות: "Boarding was delayed at least a 1/2 hour so arriving was late. My luggage never made it on the flight so I am hoping it gets me to tomorrow however no guarantees."
יתרונות: "Good entertainment. Gate agents friendly and efficient"
יתרונות: "Crew was polite, Captain was helpful."
חסרונות: "Flight was delayed due to mechanical issues."
יתרונות: "Crew tried very hard."
חסרונות: "Delays. Get on the bus. Get off the bus. Get back on the bus."
יתרונות: "The seat I chose was good. Was first row behind business class. Lots of leg room. But the seats were a little uncomfortable."
חסרונות: "The entertainment is really bad on touchscreen. We live in a world where everyone uses phones and tablets and these screens do not work well with touch. Really bad experience there."
יתרונות: "We left 25 minutes later, but arrived 25 minutes early!! I hVe flown many times and that has never happened!!"
יתרונות: "The helpful gate agents getting the assisted on board. The crew was friendly."
חסרונות: "The seats have no leg room. the person in front of me laid their seat back and I could not get out to use the restroom. The screen where my husband sat did not work."
יתרונות: "Absolutely nothing."
חסרונות: "We missed our flight to Orlando because we were delayed in London. The staff couldn't help when I requested to see the full text contract as stated on back of the boarding pass. Over three hours late to Orlando. Even in Orlando people couldn't help us find the long term parking shuttle and wind up taking a whole hour tour of Orlando airport."
חסרונות: "First flight TUS to DFW was delayed by 3 hours causeing us to mist all the remaining flights. Had to scramble to find other flights DFW to LHR and LHR to DUB. We arrived at our destination 10 hours. No reason for the delay was given. Lousey service on AA."
חסרונות: "It’s a shame the larger airlines are eating up the smaller!"
יתרונות: "The seat was comfortable."
חסרונות: "The engine noise was loud."
יתרונות: "British airways 787-8 Dreamliner. New-ish plane. Nice crew. Food was good"
חסרונות: "Business class seats were cramped. No place to put a book af glances when going to sleep. Headphones are not noise canceling, thankfully I brought my own"
יתרונות: "I was upgraded and dinner was delicious."
יתרונות: "Smooth boarding, the crew was really nice (and it didn't hurt that they were generous with the wine)."
יתרונות: "Timing of flight routes"
חסרונות: "Sat on a pillow"
חסרונות: "Comfort of plane!"
חסרונות: "Both of my flights, to and from Europe were delayed. Missed both connections which caused us to get to our final destination hours late. Thing is, they don't even seem to care. We will never fly BA again"
יתרונות: "Choice of entertainment was excellent , ice cream excellent"
חסרונות: "Food options poor except for ice cream too many extra fees"
יתרונות: "The customer service"
חסרונות: "Not having a TV available is reflective of the poor rating for entertainment. Better organization with boarding- calling groups 1-6 within a 3 minute span makes for unnecessary commotion that could easily be avoided"
יתרונות: "It was nice having 2 seats to myself, although there was a 45 minute delay in leaving, we still arrived nearly on time."
חסרונות: "We had a delay in leaving. People were told they could move around to a different seat because there were so many open. Then they allowed more people on so they had to get people to move back. I stayed in my original seat but others were upset and it was too much confusion going on."
יתרונות: "I had a family member enter the hospital 5 hours before take off. I got a full refund, even though I didn't have trip insurance."
יתרונות: "The flight to LA was fine, but the screen shot of the flight details didn't match what I purchased with a return date a day sooner. American Airlines blames Alaska airlines and they blame Kayak.. it's a blame game that only looks good for everyone but the consumer!"
חסרונות: "5hrs in LAX due to flight change without notification.. American Told us to go see Alaskan vise versa, but the conclusion was no seats were even available for the flight that was changed a day earlier.. Alaska Airlines solution: 2 additional days of travel and $700 per ticket x4 tickets. Finally after 5 hours of trying to figure it out some resolution to the mistake $500+ with additional stops. Ridiculous to say the least, I had to pay for their mistake"
חסרונות: "Holding pattern over Dallas for 45 minutes."
יתרונות: "Great seat space"
חסרונות: "No wifi"
יתרונות: "Staff was friendly and flight was timely."
חסרונות: "Bad smell on the plane and 20 minutes of turbulence."
חסרונות: "The touch screens were horrible and no Wi-Fi"
יתרונות: "left early and arrived early. cabin staff was friendly"
יתרונות: "Food, flight plan on the screen, selection of music and movies, that the lights were turned down for sleep, quiet efficiency of the crew"
יתרונות: "Left on time, seemed to have a little more leg room than on previous flights. Experienced some air turbulence, but not sure pilot could have done anything about it. Delayed refreshments, but the attendants still managed to serve everyone."
חסרונות: "Seemed to take a long time for luggage to arrive; not sure what problem was. Not sure why we had to claim our luggage, only to turn it in again right away."
יתרונות: "The crew had Halloween candy they bought themselves. It shows they care."
חסרונות: "Catering didn't happen. The pilot told us early, apologized and said we would arrive a little early to make up for it."
חסרונות: "Took off 30 mins late because of work form not being signed off???"
יתרונות: "Clean, friendly staff, great baggage tracking. Smooth flight."
חסרונות: "Overcrowded, but that's the same no matter where. Usual rude frequent fliers."
יתרונות: "On time. Smooth flight."
חסרונות: "A bit of wait I'm the taxi area in Miami. Not AAs fault double."
יתרונות: "Seats were really neither notably comfortable nor notably uncomfortable. I think they were slightly on the comfortable side. Crew seemed friendly enough although my interaction with them was pretty much limited to requesting a full can of coke for myself and one for my wife. Ticketing counter lady in Phoenix was very helpful with seat switching for us and with allowing my checked bag to be slightly overweight."
חסרונות: "Would be nice to have more modern aircraft amenities, like power outlets for device charging, and display screens with at least some complimentary entertainment, or at least flight path tracking."
חסרונות: "Missed the connection in CLT to BTR even though flight status on AA's website indicated that it was delayed enough so that I could make the connection. Ended up spending the night in a cold-assed airport with minimal comfort. I was already confirmed on this flight and AA knew, or should've known, that I was enroute. Not pleased at all."
London airport is horrible and the most rude people I've encountered at an airport. Truly sad
The flight was diverted to Malaga and we had to wait 3 hrs for food/bus to be sorted. Arrived in Gibraltar with 7 hrs delay
Overall everything was smooth and pleasant
Canceled my trip never flew. They were rude and uninformed. Caused me grief wanting another covid test even though I had one plus I am vaccinated. No excuse. They should have had a test station by their ticketing counter. Had to hunt for transportation which was very difficult since it was 10 pm. Rented car for 350 to get home. I would think twice before booking through Kayak and with BA. kayak should have had more assistance and not just sell the ticket. Both receive an F .
חסרונות: "The pancake was not cooked enough couldn’t eat it"
חסרונות: "Boarding process.."
יתרונות: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
חסרונות: "On line check-in/seat selection was a disaster"
יתרונות: "The flight was relatively on time and the crew was nice"
חסרונות: "The food was not the British Airways high quality"
יתרונות: "great crew great seats great entertainment great pilots great food and the greatest airline in the world"
חסרונות: "free wifi"
חסרונות: "Entertainment didn’t work, big delay broken seat"
יתרונות: "Great !"
חסרונות: "Kosher meal a bit hard to open"
חסרונות: "The entertainment system wasnt working on the first flight, and had poor content on the second flight."
יתרונות: "Nothing particularly"
חסרונות: "Food was awful"
יתרונות: "Nothing. Flight attendant throws the tray of food all over me. Never apologize Worst flight ever I'm a Gold Frequent Flyer. No more!!! Good Bye British Airways Hello Cathay Pacific!"
יתרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
חסרונות: "we buy the tickets from kayak and reconfirmed with British Airways is that we allowed to have one suitcase of 23 kilo checked in for each person . would get to their products and we paid 180 US dollars for the read suitcases we have . I didn’t mention kayak to give me the 180 us dollar back"
יתרונות: "made it alive from London to Gibraltar flying into Gibraltar is so much better and alternative for anybody who's going to the western part of Spain you just get off the plane come outside and walk across the border it's amazing how easy it was"
חסרונות: "I was very happt"
יתרונות: "The attitude of crew long ques for toilet"
חסרונות: "Long queues for toilet"
יתרונות: "The crew was kind and professional, cosy seats with enough place for the legs... Good content in entertainment system."
יתרונות: "Flavor was fine"
חסרונות: "Out of 6 special vegetarian meals provided on 4 recent flights, all were pasta. One main meal of pasta even had A SIDE of pasta salad."
יתרונות: "Not much. Even magazines were not available for 2 last raws."
חסרונות: "Even magazines were not available for 2 last raws"
יתרונות: "Service, clean restroom, courtesy of crew members"
יתרונות: "Nothing really was good or stood out in a positive way."
חסרונות: "Horrible lie flat seats with absolutely no stowage room. Seats are super cramped with 8 in a row you feel like being transported in a cattle car. Crew was most decidedly unfriendly. We were boarded on time despite the fact BA knew the flight was delayed and sat at the gate for an hour. Food was equivalent to hospital food. U must be crazy to fly business in BA. Never again."
חסרונות: "No breakfast on out bound leg"
חסרונות: "Don’t do it!! Totally disorganized airline with uncomfortable seats."
יתרונות: "The crew were very helpful"
יתרונות: "My upgrade."
חסרונות: "That I needed to be searched again before boarding the plane. The long layover."
יתרונות: "On time"
חסרונות: "Paid for bulkhead seat and was not given a bulkhead seat."
יתרונות: "Good and crew were fine"
חסרונות: "Seats were too close, not comfortable"
חסרונות: "the flight delayed a lot and i missed my connection flight as a result"
יתרונות: "World Traveler Plus on BA is not as good as premium economy on other airlines."
חסרונות: "Check in. Too many people checking in and too few BA employees to handle crowd. Severely understaffed."
חסרונות: "The airplane was shaking all the flight"
יתרונות: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
חסרונות: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
יתרונות: "On time, spacious plane."
חסרונות: "No service until 20 minutes before landing (over 2 hours into flight) by which time all sandwiches had run out. No time to drink coffee before landing!"
חסרונות: "I booked a regular flight and at the end the system or dont know how, booked me PLUS ECONOMY, when I wanted to change my ticket date, it was so expensive and almost no dates were available. Also, you didnt give me chance to downgrade in order to change the dates more easily. I always fly through BA and I love the easy it is to change dates, but this time you disappointed me. I usualy choose BA because its easy and non expensive to change dates in my flight but now I may be open to book with other airlines."
יתרונות: "The flight was smooth from boarding to landing early at Heathrow."
חסרונות: "It was a fully booked flight, which means the person next to you tends to overflow into your seat"
חסרונות: "I paid 100$ because I had to cancel my request. It was a technical error of your reservation system which unexpectedly changed my return from the 5th of November to the 6th of November. The fine was unfair and you're required to refund me."
יתרונות: "The staff were some of the friendliest I have encountered in recent traveling experiences. They were very attentive to every passenger."
חסרונות: "We only paid for economy seats, and unfortunately, it's hard to expect much more than what we got. The friendly service made up for the lack of comfort these seats provide."
יתרונות: "Upgraded to world traveler plus was way more comfortable. The flight crew were so so nice and helpful. I am handicapped and they just couldn't do enough to make me comfortable."
חסרונות: "They the seats I reserved months ago were changed."
יתרונות: "total very good. VIET NGUYEN"
יתרונות: "I loved the on-demand entertainment which starts as soon as you board the plane and continues all the way into landing / taxing to the gate."
חסרונות: "The system would not allow me to check-in / get my boarding passes 24 hrs prior to barding, which basically left me with a middle seat all the way to Seattle. I considered this a terrible process and didn't get a good explanation why I was blocked from doing my check-in online."
חסרונות: "No food selection. No vegan meal that i ordered for my daughter."
יתרונות: "Most everything"
חסרונות: "Seat choice"
חסרונות: "BA cancelled the flight, did not reroute us, provided a phone number for tel aviv (closed for the weekend). Terrible customer service. And our ticket was bought thru vayama who also did not bother to help us. Bad bad customer service for BA."
חסרונות: "boarding with bus instead of sleeve"
יתרונות: "Security staff was rude in England and our suitcases was lost And they did not even let us know"
יתרונות: "The crew was very efficient"
חסרונות: "The was really bad."
חסרונות: "I received no information from British Airways! Luckily someone saw that all flights on BA had been canceled. This is the second time this has happened with British Airways. They have zero customer service and terrible communication."
Crew was good , flight comfortable. Sittings were apart ( I think that when ticket price is above a certain amount a sit choosing phase is a must , since the price was not so low )
חסרונות: "There is literally no way to contact this company, even with the pandemic going on, to cancel this flight. I tried so many times and different ways."
יתרונות: "Great crew and comfortable seat"
יתרונות: "Staff ok"
חסרונות: "I HOUR DELAY"
יתרונות: "The check-in, pre-boarding, flight, and arrival were fine. We left a little late, but arrived on time."
חסרונות: "As expected, the seats did not decline and the spacing between rows was tight. It would be nice to have more room and reclining seats, but that is not the style for this airline."
יתרונות: "The crew were very friendly and helpful."
חסרונות: "Flight was three hours late to depart with very little communication made to passengers."
חסרונות: "31/2 hours delay, worse place landing no air conditioning"
יתרונות: "The crew was nice"
חסרונות: "One of the toilets was out of order"
חסרונות: "The landing was very bad"
יתרונות: "Seat wasn’t that comfy"
חסרונות: "Boarding process is suboptimal to say the least."
יתרונות: "Easy to check in and board. Good service, from good staff polite and helpful."
חסרונות: "More comfortable seats !"
יתרונות: "Preferential boarding was useful as the flight was full and cabin baggage space was tight."
חסרונות: "People shouldn't be allowed to carry two bags of the same size and dimensions onto the plane, space is too tight for that, they should be made to put all their bags into the hold."
יתרונות: "It was on time"
חסרונות: "Bad Terminal and riude check in staff. Sell dear gin tonic and no lemon. hostesses refused to remove used cups for three hours and 3 trequests. Real shame! I took my cups to the gulley myself!!"
חסרונות: "Airplane seats"
חסרונות: "Chaos at EasyJet bag drop with longest queues. Stressed staff losing patience and making things worse - hard to blame them, probably treated as poorly as customers by easyJet. Obn"
חסרונות: "Landing - The pram didn’t wait for us at the gate, we picked it up with lagguage. Boarding- the land crew didn’t help or offer any solution for going down 2 floor to the shuttle with a twin pran"
חסרונות: "Delayed, limited food menu"
יתרונות: "Low price, clean, cheerful cree"
חסרונות: "No onboard entertainment, seats do not recline, and even a beverage must be purchased"
יתרונות: "Daniel the long stay car park bus driver a real gem. he told us where he would drop us off, to ask anything we did not know ( that is if we knew we did not know) and best of all he told us were to find the pick up point when we returned."
חסרונות: "I did not like going to the long stay carpark north terminal it adds quite a few additional minutes on my journey, I usually use the LtP in south terminal . Also very few spaces left in zone Z even at 6 am!!! I only had hand luggage and I could not see any escalators so I had to wait for lift which was daft. Then as I had already checked in had to ask where to go next...."
יתרונות: "Their friendly service was great"
חסרונות: "leg room might push me out of their great airline"
יתרונות: "Late arrival fog in Geneva"
חסרונות: "Speedy security and short walk to the boarding g area and plane make Southampton my airport of choice"
יתרונות: "הטיסה עברה מצויין..שרות מצויין..הופתעתי לטובה..ממליץ"
יתרונות: "The food is reasonably priced and tastes good."
חסרונות: "The seats don't recline and are so cramped you can't possibly take a nap."
חסרונות: "2 hours delay caused us to lose the day"
חסרונות: "The take off was delayed too much."
חסרונות: "i had problems abuot paiments and im very anoid with this airline, no peepel to speek to."
יתרונות: "Exhwusting check on process. 1.5 hours of long lines. Then an unpleasamt srprise of 1 hour and 45 minutes delay. Never again. Giora"
חסרונות: "New aircraft"
יתרונות: "easy boarding"
חסרונות: "seats don't recline no entertainment very noisy fussy babies on board need ear jacks to drown out passenger noise (kids)"
יתרונות: "Very good seating"
חסרונות: "I had to pay for my bags and was notified prior."
חסרונות: "they over booked the flight and i couldnt fly out to the next day."
חסרונות: "We missed our flight due to a customer service line that had about 20 people there right from the start. Afterwards, the crew didn't do as much as lift a finger to help us find another flight. We had to pay an extra $850 for a one way ticket on top of what we already paid. I understand things happen and people miss flights but the fact they had no intention on dealing with our dilemma especially after their customer service team kept us there 45 min to start with makes me not want to do business with them ever again. Save yourself a hassle and do business elsewhere."
חסרונות: "When we get there they told us flight was overbook and there is no seat for one of us and we may need to get a day after flight. Having too much stress on my vacation and on danger to loss at least 1 day of staying in Paris. They gave us seats at the end but never flight with Easy Jet again,"
יתרונות: "Very fast boarding, crew is efficient and plesent"
חסרונות: "Flight delayed by 1.5 hours. They said it was the weather, Thunder storms. On August? I doubt it."
יתרונות: "I was offered to check in my hand luggage for no extra fee"
חסרונות: "apparently easyjet sends wrong check-in instrucions to all passengers and so we had to shuttle between terminals, face extremely long queues etc. check-in took from arrival to arriving at the duty free lounge 1.5 hrs(!)"
יתרונות: "Flight easy! Staff friendly! Charge is too high for large bag!"
יתרונות: "I was a happy with the flight and also with the price!! Thanks a have nice day. I hope in the near future I will use this airlines again!!"
יתרונות: "very nice crew. relatively new aircraft. even so the chair doesn't recline it was very comfortable."
חסרונות: "very long delay (however it was weather related and the airline could do nothing about it )."
חסרונות: "The whole thing that it takes off from the old terminal was just awful, every step took twice the time and eventually came running to the plane only to discover that it's going to be late in take off 1 hour late! It ruined my plans! There was no compensation and the flight was not cheap! I had to pay 50€ for the suitcase and 9€for food while for the same price two weeks ago I had a flight way and back with a different company for the same price including food and a suitcase. Never flying with easyjet again"
יתרונות: "Easy and smooth boarding, on time"
חסרונות: "Cannot lean backward the seat, no complementary drinks at all, laggege cost too expensive"
חסרונות: "The flight was delayed for 2 hours when we were INPLANED. Two hours in plane after the boarding with no space to move was really not easy."
חסרונות: "One bathroom was broken the entire flight leaving just one open and long lines to it"
יתרונות: "The leg space was better than usual"
חסרונות: "I expect water to be provided in any flight, and it was missing"
יתרונות: "Very kind crew"
חסרונות: "No drinking water left after 3 hours flight"
חסרונות: "EasyJet made us pay for our checked in luggages almost more than the ticket because we did not do it online: 14 euro per kilo! We did not and had no way of knowing. Not that cheap of a flight after all."
חסרונות: "I had to pay a luggage fee of $44 Euros that came by a surprise. It was disappointing. I wish I knew ahead of time. The counter was really slow. It was only one person attending several people. Also, you had to pay the amount of luggage in another counter and not in the check in luggage which make things unbearable. Overall, a bad experience. The plane made weird noises when we were flying as well. I have taken several flights in Europe this month with Ryanair and Norwegian airlines and this was the worst experience."
חסרונות: "I would expect to get a very good sandwich for 6 euro , it was dry and not tasty at all."
חסרונות: "Extremely late Inadmissible"